DOH Chatbot Privacy Policy

This DOH Chatbot and its microapp services is a platform where you can access relevant information, ask
questions related to COVID-19, report misinformation, provide feedback on the quality of relevant public
health services, and conduct a self-assessment based on the latest and endorsed DOH algorithm. It is
your right as data subjects to be informed on how this platform collects and uses your personal
information. This privacy policy applies to all persons who access and chat with the bot via supported
channels. The DOH deserves the right to update this policy from time to time.

Informed Consent

Children, aged 10 - 17 years old, are required to seek consent from parents or guardian in providing
personal information through this application.

Our Privacy Notice

This DOH Chatbot deployed in Messenger and Viber is in partnership with GovSolutions Inc. Third party
service providers such as software service providers may have access to your personal data but only to
perform analytical processing on our behalf and are obligated not to disclose or use any information for
any other purpose. These providers are operating at a strict standard of privacy and security protocols.

This platform shall collect personal and sensitive personal information to ensure proper management
and analysis of data for the purpose of public health monitoring; It is also used to provide feedback to
your inquiry or report. The channel collects the following information when you subscribe to the
channel and use specific features such as conducting digital triage, reporting misinformation, providing
feedback on public health services, sending inquiries, and when you provide responses as seen in the
messaging application:

Type of personal
Information When is this collected
information

Regular Personal On subscribing to Viber or

Viber or messenger ID
Information Messenger channel

Name Regular Personal On subscribing to Viber or

(as registered in viber or messenger) Information Messenger channel

Presence of symptom Sensitive Personal

On conducting digital triage in Viber
and exposure Information

Anonymized survey answers on

On reporting misinformation or providing
questions relating to feedback for Regular information
feedback for public service quality
public services

Regular Personal On reporting misinformation or feedback to

Email address
Information receive response from DOH
 On reporting misinformation in Viber or
Regular/Sensitive providing information in the microapp
Free form messages
Personal Information extensions on reporting misinformation or
providing feedback on quality of public services

Regular diagnostic
Interaction logs On interacting with features of the application
information

The following additional information is only collected, upon your consent, when asking information
related to vaccines. This set of personal data is pertinent to the cross sectional study being conducted on
Vaccine sentiments. The information will guide our efforts in advocacy and communication, and overall
COVID-19 vaccine deployment plan.

Information Title Type of Personal Information

Gender Sensitive Personal Information

Age Sensitive Personal Information

Level of Education Sensitive Personal Information

Employment status or sectoral identity Sensitive Personal Information

City or Municipal Residence Regular Personal Information

It is important that we collect accurate information about you. If you feel that some of the information
we collect is not necessary, please feel free to contact us so that our team can explain why the
information is important.

Why do we collect your personal data?

The Department of Health, as the Personal Information Controller (PIC), shall use your personal data to
analyse trends in inquiries, complement in public health monitoring, improve services through citizen
feedback, and properly facilitate action and response.

Do we share your personal data with other institutions or organizations?

Yes, Local Government Units (LGUs) with active case management portals may act as Personal
Information Processors (PIPs) to verify citizen reports from the digital triage feature submitted via the
platform. LGUs may also be informed for coordination or appropriate local response for citizen feedback
on quality of services reported through the platform. The information shared is solely for the purposes of
data collection, organization, communication, and management, in accordance with the RA 10173 or the
Data Privacy Act. Together, the PIPs enable the DOH to properly address inquiries, forward them to
appropriate internal units for action and response, in a legitimate format and in an orderly and timely
manner.

How do we secure your personal data?

Only authorized DOH personnel as well as staff from the above-mentioned data processors will have
access to the personal information on a need-to-know basis. Collected data will be stored in a secured
database in accordance with the period provided by DOH. All personal and sensitive personal
information about you will be destroyed along with its erasure from the database, or in line with either
the individuals upon DOH’s decision. All personal and sensitive personal information processed by the
DOH and the authorized personal information processors shall be kept under strict confidentiality for the
entire period of retention.

How can you contact us?

You have the right to ask for a copy of any personal information we hold about you, as well as to ask for
it to be corrected if you think it is wrong. To do so, please contact the National eHealth Program, through
the following email address: nationalehealthprogram@gmail.com

Updated: December, 2021