Paveen Kumar Reddy Devapatla EMAIL : paveenreddy59@gmail.

com
MOBILE: +91-9030955447

To achieve excellence in working as dynamic professional offering solutions to business using the
best availability where my analytical ability and analyzing quest are used maximum for growth of the
organization and to grow with the organization. Seeking a challenging position in Application
L2/production Support with a leading organization of repute in IT industry that offers professional
growth and ample opportunity to learn and enrich my competencies.

P ROFILE S UMMARY
3+ years of experience in Production/L2 Support:
 A competent IT professional around 3.5+ years of experience in production support.
 Worked as L1 and L2 engineer in the professional carrier.
 An astute professional with UNIX, Oracle, Shell Scripting.
 Excellent analytical and communication skills.
 Good at human relations and ability to work in and with a team.
 Having ample work flow knowledge in ITIL (Information Technology &
Infrastructure Library) Process.
 Good knowledge in Implementation of SQL queries
 Good in scheduling jobs using Crontab and Autosys.
 Good at ticketing tools like BMC remedy and Servicenow
 Good at customer interaction.
 Having Strong debugging skills.
 Good in job monitoring, handling performance related issues for both application and
servers.
 Address Tickets with in SLA and Resolving tickets.
 Patch request solving Updating, install and uninstall Fixes/patches.
 Report Bugs & follow through with Development for fixes
 Running daily usage, weekly & monthly billing and trial billing related jobs.
 Detailed and hands on knowledge in Problem Management and Change
management as well.

O R GA NIZ ATI ON AL E X P ER IEN CE

1. Working as a Senior Product support engineer in

WANCURA SOFTWARE SOLUTIONS PVT LTD, Hyderabad.
(DEC 2018 to May 2022 date).

P ROJECTS
Project #1 :

Title : FMS
Client : Mashreq Bank
Team Size :8
Environment : Solaris, Oracle 11g
Tools : Service now, ITRS, SQL Developer, SSH, Putty
Technologies : SQL, PL/SQL, Shell Scripting, Web Logic
Duration : DEC 2019 to Till Now

Financial Management System (FMS) provides functionality of uploading financial data from handoff
files into various ORACLE tables with an automated control, various tools to ensure smooth operation
of module in Data Center like environment.
 Paveen Kumar Reddy Devapatla EMAIL : paveenreddy59@gmail.com
MOBILE: +91-9030955447

Purpose of this application:

● To provide a single unified Management Information System for bank.
● To have a flexible System amenable to change, as user requirements change.
● To streamline operations and minimize duplication of data and processes.
● To eliminate the manual reconciliation across Systems
● To interface with Global Risk Reporting application.

Roles & Responsibilities:

● Maintained existing applications and provided 24/7 support to the application.
● We need to resolve the issue based on SLA.
● Monitoring the Internal tracker for new issues.
● Resolving the customer issue according to the customer requirement.
● Scheduling the jobs by using Crontab command.
● Providing the deployment support as well as migration support.
● Forwarding the L3 team if any bug is accrued (If any change or more analysis required).
● Resolving the tickets that are raised by the CSD on the severity.
● Analyzing and escalating the issues. Forwarding to L3 team if fix is required.
● Coordinating with the Onsite team in resolving the issues
● Creating the documents for regular issues and sharing within the team, which helps the team to
reduce the frequency to resolve the issues.
● Writing automated scripts by using the shell script.
● Scheduling jobs and monitoring
● Reporting the technical issue to the L3 development team
● Identifying the root cause of Application/Production Issues and resolving the issues
● Taking care of incidents and resolving, closing them within required timelines

Project #2:
Project Name : Hindustan Unilever Ltd Unilever Group
Domain : Logistics Industry
Client : HUL - payment and credit
Technologies : Oracle, UNIX
Programming sLanguages: SQL, PL/SQL
Duration : Dec-2018 to Nov-2019
 Generate reports manually in the database and send through via mail for user request.
 Job control system for scheduling, monitoring and reporting the jobs using Autosys.
 RFB Check for 3 to 5 hours priority of business times if any page loading issue or slowness.
 Access the database and query changes using SQL Developer Tool.
 Transfer files from windows server to Linux server using Winscp.
 Putty Configuration tool is used for login to different servers.
 Autosys tool used to ticket closing for raising issues in user side requests.
 Issue identification and escalation for using Geneos tools.
 ITRs Geneos tool to use multiple server alerts and monitor different server processes.
 Request the deal with incidents, changes, problems and other services to provide using
Service now.
 L1 support for basic customer issues such as solving problems and fulfilling immediate
requirements.
Paveen Kumar Reddy Devapatla EMAIL : paveenreddy59@gmail.com
MOBILE: +91-9030955447

IT S K I L L S

Languages Shell Scripting

RDBMS SQL,PL/SQL,
Tools Autosys, Tivoli, SQL developer, JIRA, BMC Remedy, ITRS

Operating Systems Unix, Redhot Linux, Windows NT/XP

Reporting Tools Service Now

E DUCATIONQ UALIFICATION

• B-Tech from Jawaharlal Nehru Technological University - Hyderabad.

P ERSONAL D ETAILS
Name : Devapatla Paveen Kumar Reddy
Date of Birth : 15th May 1990
Language Known : English, Hindi, Telugu, Tamil
Hobbies : Watching TED & Tech Videos & Sports
Place : Kadapa

Place: Banglore
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