Republic of the Philippines

Bangsamoro Autonomous Muslim in Mindanao

Ministry of Transportation and Communications
Bangsamoro Compound, RH 7, Cotabato City, BARMM

STRENGTHENING THE ONLINE PRESENCE OF THE MOTC AND ITS SECTORAL

AGENCIES THROUGH LEGAL INFORMATION

I. BACKGROUND AND RATIONALE

The Legal Legislative and Liaison Service (the Legal Service) recognizes the
public’s clamor for information and transparency in matters affecting the Ministry’s
enforcement of transportation and communication laws, policies, rules, and
regulations, and its updates. The Legal Service acknowledges one of the effective
manners of reaching the public is using both online and offline channel. Presently,
the Ministry maintains a Facebook Page which served as the Information Education
Communication (IEC) mechanism of the office related to transportation and
communication laws, policies, rules, and regulations. With the present set-up, it
shows the need to optimize its potential to bring the Ministry right through the
public’s mobile phones and desktops.

In accordance with the powers and functions granted to The Ministry of

Transportation and Communications (MOTC) particularly laid down in Bangsamoro
Autonomy Act No. 13, otherwise known as the Bangsamoro Administrative Code
(Code), this activity is designed to strengthen the Ministry’s existing online channel
and expand its coverage by operating offline channel to include an avenue for the
public to interact with the Ministry and its sectoral agencies, and report grievances
and pertinent matters affecting its active role in governance.

Title XV, Chapter 1, Section 3 of the Code provides for the powers and
functions of the Ministry, specifically:

xxx
b. Formulate and recommend regional policies and
guidelines on matters relative to transportation and
communications.”

Attendant to this function is the initiative to provide first-hand simplified legal

information and its relevant updates to public through close and proactive
collaboration with the Information and Communication Division.

II. OBJECTIVES

TERMINAL OBJECTIVES

The Legal Team will be able to convey relevant information and integrate the
public in relation to transportation and communication laws, policies, rules, and
regulations.

SPECIFIC OBJECTIVES

The Legal Team are expected to:

a. Convey manageable bite-size salient legal information to public answer;

Telephone No. (064) 557-30-65 | Email: motc@bangsamoro.gov.ph/motcbarmmlegal@gmail.com

Website: motc.bangsamoro.gov.ph
 Republic of the Philippines
Bangsamoro Autonomous Muslim in Mindanao
Ministry of Transportation and Communications
Bangsamoro Compound, RH 7, Cotabato City, BARMM

b. Facilitate appropriate action on matters raised in the platform in relation to

transportation and communication laws, rules, and procedures.

III. COURSE CONTENT

COMPLAINT CENTER

A. Establishment

Mechanism: The Legal Service will provide and institute a Complaint and
Feedback Center to the Public through the two following ways:

1. Facebook Page – The Legal Service will create a Facebook page that will
provide relevant updates and legal information in relation to Transportation and
Communication laws, rules, and procedures. The public will also be able to ask
questions to the page regarding the processes to reach out proper authorities or
hotlines relating thereto; and

2. Offline Complaint Center – This will be the complaint and feedback system
of the Legal Service where the public can send their complaints in relation to
Transportation and Communication laws, rules, and procedures. It will be a
grievance mechanism or complaint-solving process that can be used by
individuals, workers, communities and/or civil society organizations that are being
negatively affected by certain transportation and communication operations.

B. Medium

1. Official Facebook Page accessed as “MINISTRY OF TRANSPORTATION

AND COMMUNICATION INFORMATION CENTER; and
2. Software for Offline Complaint Center.

C. Maintenance and Monitoring

These channels will be spearheaded by the Legal Service which will be

responsible for the maintenance and monitoring without the financial assistance
of the Government.

LEGAL INFORMATION FEATURE

A. Introduction

The Official Facebook Page will mainly function as Information provider

regarding Ministry of Transportation and Communication that will provide contact
details, updates on events, accomplishments of legal service, and amendments
to the laws in relation thereto. The Offline Complaint Center on the other hand,
will be accessed by the public as grievance machinery for the Complaint and
Feedback System. Grievance Information interacted with are subject to RA
10173 otherwise known as Data Privacy Act of 2012 to protect the fundamental
human right of privacy, of communication while ensuring free flow of information
to promote innovation and growth.

B. Content

Telephone No. (064) 557-30-65 | Email: motc@bangsamoro.gov.ph/motcbarmmlegal@gmail.com

Website: motc.bangsamoro.gov.ph
 Republic of the Philippines
Bangsamoro Autonomous Muslim in Mindanao
Ministry of Transportation and Communications
Bangsamoro Compound, RH 7, Cotabato City, BARMM

1. Ministry of Transportation and Communication and its respective sectors’

powers and functions;
2. Transportation and Communication laws, rules and procedures and its
update;
3. Updates on events in relation thereto;
4. Introduction of Offline Complaint Center; and
5. Accomplishment Report of the Legal Service.

C. Language

The language that will be used in the General Information Center both in
Official Facebook Page and Offline Complaint software will be English and
Tagalog. However, queries and complaints in the language of Maguindanaon,
Iranun, Maranao and other dialect will be entertained.

D. Format

1. Official Facebook Page will use Text, Picture, Video, and/or Infographics in
providing relevant information; and
2. Offline Complaint Center will use Text for the Complaint and Feedback
System.

E. Frequency of Updating

The Legal Service will update the Official Facebook Page at least twice a
month in relation to its accomplishments. Updates on events will be shared to the
feed occasionally depending on the issuances of amended laws, rules, and
procedures for Transportation and Communication, and activities held by the
Ministry.

PROPOSED FEATURES

The following are proposed sample features for the month of June 2021 to
August 2021, to wit:

MONTH Day ACTIVITY

11 1. Introduction of Online Complaint Center
18 2. MOTC’s functions, rights and procedure in case a driver is
JUNE apprehended for violation on the RA 4136 otherwise known as
25 Land Transportation and Traffic Code
3. Monthly Accomplishment of Legal
1. MOTC’s guidelines in prohibited acts of operators of
2
transportation and communication services
16 2. MOTC’s procedures in cancellation or denial of licenses of
JULY
drivers and operators of transportation and communication
30 services.
3. Monthly Accomplishment of Legal
13 1. Rights and Obligations of affected public in case of violation of
drivers an operators of transportation and communication
services and its judicial processes
AUGUST 20
2. Discussion on selected jurisprudence in relation to transportation
and communication cases
27 3. Monthly Accomplishment of Legal

Telephone No. (064) 557-30-65 | Email: motc@bangsamoro.gov.ph/motcbarmmlegal@gmail.com

Website: motc.bangsamoro.gov.ph
 Republic of the Philippines
Bangsamoro Autonomous Muslim in Mindanao
Ministry of Transportation and Communications
Bangsamoro Compound, RH 7, Cotabato City, BARMM

III. EXPECTED OUTPUT

This is a continuing activity. The following are expected from the Legal Team:

a. Conveyed current Transportation and Communication laws, policies, rules,

and regulations, and its updates;

b. At least twice a month update on public service program about legal

matters; and

c. Appropriate actions on grievances received.

IV. TARGET PARTICIPANTS

A total of 24 participants on Launching Online Channel, to wit;

1. 2 Office of the Minister;

2. 1 Office of the Deputy Minister;
3. 1 Office of the Director General;
3. 7 Sectoral Heads;
4. 1 Internal Audit Section;
5. 3 Information and Communications Division;
6. 4 Administrative and Finance Services;
5. 6 Legal Services.

V. TIMEFRAME/SCHEDULE

The activity will be conducted on the following date and venue, to wit:

DATE ACTIVITY VENUE

MOTC, Regional Office,
June 11, 2021 Launching of Online Channel
BARMM

VI. BUDGETARY REQUIREMENTS

PARTICULARS Amount No. of Pax No. of Day/s TOTAL

Snacks 250 per head 25 1 P6,250.00
Technical fee 50,000.00 1 - P50,000.00
TOTAL P56,250.00

Technical Fee is for the payment to the IT hired for the purpose of creating the
Offline Complaint Center System Software.

I. MONITORING AND EVALUATION

Telephone No. (064) 557-30-65 | Email: motc@bangsamoro.gov.ph/motcbarmmlegal@gmail.com

Website: motc.bangsamoro.gov.ph
 Republic of the Philippines
Bangsamoro Autonomous Muslim in Mindanao
Ministry of Transportation and Communications
Bangsamoro Compound, RH 7, Cotabato City, BARMM

The Ministry thru the Legal and Legislative Liaison Division shall be
responsible in facilitating, monitoring and evaluating the channels as indicated
in the design.

Prepared by: Noted by:

Reviewed by: Funds Available:

Jenny J. Sinsuat Ian S. Pinguiaman

Planning Officer V Accountant III

Recommending Approval:

ATTY. ROSLAINE MACAO-MANIRI

Director General

Approved by:

HON. DICKSON P. HERMOSO

Minister

Telephone No. (064) 557-30-65 | Email: motc@bangsamoro.gov.ph/motcbarmmlegal@gmail.com

Website: motc.bangsamoro.gov.ph