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COURSEBOOK 2022-23

LEVEL B1+
SOFT SKILLS
Course 2022-23 – B1+

MODULE 1 – Problem-solving

Topic 1: Breakdowns Topic 2: Innovation Topic 3: Facilities

• Working with words – Breakdowns and • Working with words – Innovation • Working with words – Describing a place
faults • LH Product development & Innovation of work
• Video and role-play – Virtual meeting • Video and role-play – Viewpoint 4 – The • LH showing visitors around
mishaps Falkirk Wheel • Business communication – Meetings –
• Business communication – Discussing and • Business communication – Presentation – making suggestions and
solving problems Presentation of new ideas recommendations
• Language at work – Relative pronouns • Language at work – Superlatives • Practically speaking – How to use too and
• Practically speaking – Checking • Practically speaking – How to praise and enough
understanding thank people • Language at work – Quantifiers and
• Talking point and presentation – Advice • Talking point - Discussion and discussion
for difficult situations presentation of ideas • Talking point and presentation –
• Practically speaking 2 – ask for • Case study – Meetings – invention or Experiment: factors which affect
clarification, clarifying innovation motivation
• Case study – Managing a breakdown in • Email English Workshop – Common • Case study – Meetings – Organizing a
service mistakes cause marketing event
• Email English Workshop – Checking • Email English Workshop – Unit 7 – Internal
understanding messages

Self-study work Self-study work Self-study work

• Unit practice exercises • Unit practice exercises • Unit practice exercises


• Email English – Checking understanding • Email English Extra activities: Unit 16 • Email English Extra activities: Unit 7
• TEDxMemphis Ariana Glantz – Find • TED@BCG Bernhard Kowatsch – How Internal messages
problem, solve problem innovation and technology can fight global • Quantifiers practice exercises
hunger • TEDx Jason Fried – Why work doesn’t
happen at work
MODULE 1
SOFT SKILL: PROBLEM-SOLVING

TOPIC 1
BREAKDOWNS

CONTENT
• Working with words – Breakdowns and faults pages 4-5
• Video and role-play – Virtual meeting mishaps pages 6-8
• Business communication – Discussing and solving problems page 9
• Language at work – Relative pronouns pages 10-11
• Practically speaking – Checking understanding page 11
• Talking point and presentation – Advice for difficult situations page 12
• Practically speaking 2 – ask for clarification, clarifying pages 13-14
• Case study – Managing a breakdown in service pages 15-16
• Email English Workshop – Checking understanding pages 17-18

Self-study work

• Unit practice exercises pages 58-59


• Email English – Unit 12 Checking understanding page 65
• TEDxMemphis: Ariana Glantz – Find problem, solve problem
(www.ted.com/talks/ariana_glantz_find_problem_solve_problem_mar_2020)
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Practice exercises page 58 5
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Audio script page 55

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Practice exercises page 58
Audio script page 55

Grammar reference page 59

Practice exercises page 59 10


Audio script page 55

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Case Study communication Activities

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Practice exercises page 65 18
MODULE 1
SOFT SKILL: PROBLEM-SOLVING

TOPIC 2
INNOVATION

CONTENT
• Working with words – Innovation pages 20-21
• LH Product development & Innovation pages 22-24
• Video and role-play – Viewpoint 4 – The Falkirk Wheel pages 25-26
• Business communication –Presentation of new ideas page 27
• Language at work – Superlatives pages 28-32
• Practically speaking – How to praise and thank people page 29
• Talking point–Discussion and presentation of ideas page 33
• Case study – Meetings – invention or innovation page 34
• Email English Workshop – Unit 16 Common mistakes pages 35-36

Self-study work

• Unit practice exercises pages 60-61


• Email English Extra activities: Unit 16 page 66
• TED@BCG Bernhard Kowatsch –
How innovation and technology can fight global hunger
(www.ted.com/talks/bernhard_kowatsch_how_innovation_and_technology_can_fight_global_hunger?language=en)
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Audio script page 56

Practice exercises page 60 21


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Audio script page 56

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Practice exercises page 60
Grammar reference page 61

Practice exercises page 61 28


Audio script page 56

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MODULE 1
SOFT SKILL: PROBLEM-SOLVING

TOPIC 3
FACILITIES

CONTENT
• Working with words – Describing a place of work pages 38-40
• LH showing visitors around pages 41-42
• Business communication –
making suggestions and recommendations pages 43-44
• Language at work – Quantifiers and discussion pages 45-47
• Practically speaking – How to use too and enough page 46
• Talking point and presentation –
Experiment: factors which affect motivation pages 48-49
• Case study – Meetings – Organizing a cause marketing event pages 50-51
• Email English Workshop – Unit 7 – Internal messages pages 52-53

Self-study work
• Unit practice exercises pages 62-63
• Email English Extra activities: Internal messages page 67
• Quantifiers practice exercises pages 68-71
• TEDx Jason Fried – Why work doesn’t happen at work
(www.ted.com/talks/jason_fried_why_work_doesn_t_happen_at_work?language=en)
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Audio script page 57

Practice exercises page 62 39


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Audio script page 57

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Practice exercises page 62
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Audio script page 57

Grammar reference page 63

Practice exercises page 63 45


Audio script page 57

Quantifiers practice exercises pages 68-71 46


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Practice exercises page 67 53
SELF-STUDY AND REFERENCE
SECTION

CONTENT
• Topic 1: Audio script page 55
• Topic 2: Audio script page 56
• Topic 3: Audio script page 57
• Topic 1 Practice exercises pages 58-59
• Topic 2 Practice exercises pages 60-61
• Topic 3 Practice exercises pages 62-63
• Practice exercises (Topics 1-3)- ANSWERS page 64
• Email Extra activities Unit 12 page 65
• Email Extra activities Unit 16 page 66
• Email Extra activities Unit 7 page 67
• Quantifiers – any, some, anywhere… pages 68-69
• -Quantifiers – many, more, some, any, a little, a few… pages 70-71
• Glossary Topics 1-3 pages 72-73
• Irregular verb list page 74
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