YASTARIH RESORT HOTEL

A Feasibility study Presented to the

Faculty of Tourism and Hospitality Management
STI West Negros University
Bacolod City

In Partial Fulfillment of the Requirements in

Ergonomics and Facilities Planning
for Hospitality Management
Or the Degree in
Bachelor of Science in Hospitality Management

By:
FILASOL, DEVIE GETINO
BERGONIO, RODESSA MEA
 Introduction
Concept Brief
The group came up with a resort where people can interact with nature. A place where
individuals can truly relax and bask in a moment. Such scenes where to escape to an island
surrounded by the azure sea, walking in white sand, and swimming in clear waters below while
you relax in your over-water villa or bungalow. Enjoy a spa while gazing at the sun from an
oceanfront Drink cocktails in a cool breeze. With that overall experience, it will just give you
that rejuvenating satisfaction. Yastarih Resort came from Arabic word mean “relax”. It is located
In Purok Malinong, Barangay. Miranda Pontevedra Negros Occidental . The aimed of our resort
is to make our guest relaxed without worries to think. The location of our resort is very suitable
for its name, the guests, tourist or any individual will feel at home and they will enjoy the
ambiance of the site. We were locating our resort near the beach so that it will easy for them to
roam around the place and to see the beauty of nature. We aimed to let our guest experience to
enjoy and relax in our resort.

Mission
The mission of Yastarih Resort is to provide outstanding lodging facilities and services to our
guests. Yastarih Resort focuses on individual business and leisure travel, as well as travel
associated with groups meetings. We emphasize high quality standards in our rooms and food
and beverage divisions. We provide a fair return on investment for our owners and recognize that
this cannot be done without well trained , motivated and enthusiastic employees.

Vision
To be the Preferred Provider, deliver excellent service, high performance and great value. To
maintain high ethical and professional standards as we strive for a sustainable future.

Target Market
 One of the targets of the Yastarih Resort Hotel are those customers that are foreign tourists and
middle-class locals who are looking for place to hang out and drink or enjoy authentic Filipino
food together with their family, friends, and love one's. Those people who wanted to enjoy to
chill, relax and want to stress out. Like those family's that already financially stable and have a
business, professionals and wealthy children. These are the target market of Yastarih Resort they
aimed to serve these people.
Product and Services

Parking. Yastarih resort hotel offers 24-hour indoor parking for its guests. The hotel resort is
directly accessible from the indoor car park and guests can easily reach the shopping mall by
using the elevators that are facing the car park hotel entrance. The indoor parking and valet
services are free for accommodating hotel guests.
 Room service. Yastarih resort hotel provides 24-hour room service.
Internet Access. Yastarih resort hotel offers free Internet access. High-speed wireless Internet
connection is complimentary both in the rooms and public areas.
Daily Housekeeping. While on a getaway, clean surroundings add to the experience. Great
resorts offer daily housekeeping as an amenity for guests. Accommodations which are kept
clean, attractive and comfortable allow you to relax and enjoy your stay.
Beach Cottages. Enjoy your meal at the Beach cottage with a breathtaking view of the sea rock
formations in front of you.
Restaurant. From every day meals to snacks and desserts, Salad would surely satisfy the taste
that you have been looking for.
Rooms. Enjoy your stay at our finest rooms. To accommodate the guests who want to have an
overnight stay, the resort has 4 beach villas and 10 hotel rooms to choose from, at different
prices according to the level of standard of accommodation.
Family Room. The Family Room of Yastarih resort hotel captured the familiar feel of home
with two matrimonial beds and a view that overlooks the beach of the resort. A Basey crafted
table and chairs accents the room for a lovely dining or lounging experience. The room is fully
air conditioned with a fully functional and well designed bathroom.
Deluxe room. The Deluxe room of Yastarih resort hotel offers the comfort of its double bed and
wooden Basey crafted table and chairs fit for dining and lounging with an outside view of the
beach. The room is fully air conditioned with a fully functional and well designed bathroom.
Single room. The Single room at Yastarih resort hotel captures the comfort of being home away
from home with a double bed and outdoor wooden table and chairs made from Basey's best
craftsmen fit for dining and lounging purposes.

SECTION II
Current size of Industry
Restaurants and mobile food service activities industry accounts for majority of establishments
 The final results of 2017 Annual Survey of Philippine Business and Industry (ASPBI)
showed that a total of 28,932 establishments in the formal sector of the economy were engaged
in accommodation and food service activities. The number of establishments in 2017 decreased
by 6.3 percent compared with the 30,889 establishments in 2016.

By industry, restaurants and mobile food service activities accounted for the majority of the
establishments numbering to 21,307 or 73.6 percent of the total. This was followed by short term
accommodation activities with 3,990 establishments (13.8%) and beverage serving activities
with 2,836 establishments (9.8%). On the other hand, other accommodation recorded the least
number of establishments of 327 or 1.1 percent.(Philippine Statistics Authority | Republic of the
Philippines, 2022)

The percentage distribution of the number of establishments for all accommodation and food
service activities sector by industry group in 2017 is shown in Figure 1.

Restaurants and mobile food service activities industry employs the most number of workers

The total number of workers hired by the sector reached 452,732 in 2017. Of the total,
444,128 workers or 98.1 percent were paid employees and the remaining were working owners
and unpaid workers. The total employment in 2017 decreased by 8.7 percent compared with the
495,973 workers in the previous year.

Across industries, restaurants and mobile food service activities employed the highest
number of workers of 292,721 or 64.7 percent of the total. Short term accommodation activities
followed with 115,255 workers or 25.5 percent.  Beverage serving activities came third with
33,409 workers (7.4%).

Figure 2 presents the distribution of employment for all accommodation and food service
establishments by industry group in 2017.

Major Participation of the Industry

In the Philippines, the tourism and hospitality industry is one of the most important contributors
to the economy and progress of the country. It provides numerous opportunities in various
business sectors, as well as job opportunities for local residents. 
Market Leaders
Much of the market controlled by a few market giants including Royal Villa Resort.
Table 1.
Suppliers
Food Beverage Equipment
4J RICE & CORN Pepsi-Cola Products Mandaue Foam
SUPPLIER, INC. Philippines, Inc.- Bacolod
Plant

Faith Farm Bubble Blends Beverage BACOLOD POLARIS

and Supplies ENTERPRISES, INC.

Magnolia Chicken Negros D' Beers Inc. Triump Depot

Direct and Indirect Competitors

Table 3

Direct Form of No. of Years No. Of Location

Competitors Business of Operations Employees
Royal Villa Family-Owned 1 year  Purok
Beach Resort Balangigay,
Brgy. Miranda,
Pontevedra,
Negros
Occidental

Table 4
Indirect Form of No. of Years No. Of Location
Competitors Business of Operations Employees
 Organization
Galve Beach Family-Owned  Purok
Resort Balangigay,
Brgy. Miranda,
Pontevedra,
Negros
Occidental
Bianes Beach Family-Owned  Purok
Masagana,
Brgy. Miranda,
Pontevedra,
Negros
Occidental
Garina Beach  Purok Casino,
Brgy. Miranda,
Pontevedra,
Negros
Occidental

Factors to Succeed in the Industry

Customer Service. Yastarih Resort Hotel will provide the high-quality service that our guest
demand, Yastarih Resort Hotel will hire a qualified staff and employees to ensure efficient
service to its guest throughout their stay.
Ambience. The Resort Hotel will create a pleasant atmosphere in which guest will find Yastarih
Resort Hotel to be a pleasant place to. The ambiance of the resort hotel includes the services
provided by the proponents employee personnel as well as the amazing atmosphere provided to
guest by the beach resort hotel.
Quality. To meet the needs of its visitors, Yastarih Resort Hotel provides a high quality service
and products. The priority of the proponents is always the guest, followed by profit. The
supporters will ensure that the beach resort hotel provides the high-quality service that is visitors
need.

Trends affecting Industry

Fashion. The pandemic gave the proponents proof that fashion does not rest when it comes to
providing ethical services as amenities,decor,display and menu of the hotel resort and uniform
the personnel. Fashion industry can significant because it can influence to a customer
expectations about the performance quality, it can provide the services that never come to expect.

Proponents point of view

Based on the proponents point of view, due the obvious increasing number of tourist in the
Philippines, the market for the resort hotel can compete with other beach resort hotels. Yastarih
Resort Hotel can pursue to progressively increase its marketing strategies in order to attract
clients, as it anticipates that distinctive resorts will be in high demand, especially when it comes
to nearby seas. As a result of their involvement in the preparation of feasibility study for the
resort hotel, the supporters have become more knowledge when it comes to creating an ideas on
how to run a resort hotel business in the industry.

Economic factors and location

Yastarih Resort Hotel will be located at Purok Masagana, Brgy. Miranda, Pontevedra, Negros
Occidental, 6105. Yastarih Resort Hotel is yet another facility with exquisite equipment,
decorated rooms, tranquil accommodations, and services that ensure client satisfaction. More
than the tranquil and soothing mood and surroundings that it promises, the diversity of services
and amenities that it offers will entice guests. Yastarih Resort Hotel will showcase its one-of-a-
kind villas suites. Villas are, as the name suggests, stand-alone villas situated on the
water. These exquisite accommodations will provide visitors with a one-of-a-kind experience,
providing them with a resort hotel setting at an affordable price in Negros Occidental. Over villas
feature a satellite and plasma screen TV, a CD/DVD player, air conditioning, security safe, a
private balcony, a minibar, and, of course, a million-dollar view.

SWOT ANALYSIS

Strength Weakness Opportunity Threats

Accessible to travelers Far from highway Can be a tourist Many competitors
attraction
Accessible to internet Limited recreation Accident prone area
connection offerings

Published Forecast say about future growth and profile of the industry.
 Philippines food service market is growing at a CAGR of 4.5% during the forecast period
(2019-2024).
With a strong economic performance in recent years and the increase in the number of food
service establishments, the sales in the Philippines food service market continued to increase.
Moreover, establishments increased due to a rise in the frequency of eating out influenced by the
growing affluence, increasingly busy lifestyles, the desire for convenience and the entry of
several international brands in the Philippines food service industry.
The food service market in Philippines is highly driven by the rise in value-conscious
consumers willing to try new restaurants with a wide range of menu options including interesting
international and local cuisines, which also cater to an increasingly busy lifestyle, will likely find
favor in this market going forward. (WIRE, 2022)
 SECTION 3
PRODUCT/SERVICES ASPECT

Development of Products
 SECTION 4

MARKETING ASPECT

Market Description
Yastarih resort hotel is a proposed project of the 3rd year BSHM students of STI West Negros
University Bacolod City. This project is located at Brgy. Miranda , Pontevedra, Negros
Occidental.Yastarih resort hotel is equipped with relaxing facilities and amenities with a tropical
aesthetic. The resort has 8 standard rooms, 3 deluxe room, 3 family rooms c. Nowadays, people
are searching for a place to unwind and socialize with their loved ones. Since the Philippines is
known for its beautiful beaches and resorts to foreigners and locals alike, the team came up with
a project where they could highlight the beauty of the Philippines while at the same time using it
as a product. Its standard rooms are designed in warm natural tones with a touch of tropical vibe.
The room is comfortable, spotlessly clean, and spacious. The resort has a 24-hour CCTV camera
in every corner of the area and has two security guards. Yastarih resort hotel, Public
Restroom/Shower Room offers guests an extraordinary experience with a warm and tropical
design. Its warm color palette, plus the ambient lights and the modern tropical style ambiance of
the area, will surely refresh and calm the mind of the guests.

Goals and Objective

 To maintain customer’s satisfaction and meet their satisfactory level.
 To deliver services with sincerity and integrity.
 To establish and make a name in the tourism industry as one of the competitive resorts
and hotels
 To perform a feasibility study that will serve as a guideline for whether or not this
particular resort will be a success if built and operated
 To answer the locals' need for a local, eco-friendly resort that contributes to the
preservation of the establishment's and society's cultural and environmental embodiment.
 To build a resort and spa that meets the needs of local and international tourists who
appreciate its culture, ambiance, products, and services, as well as to provide long-term
employment and income to residents.
 To create a financial asset for the property's developer and owner that can provide a
reasonable income.
Marketing Analysis (SWOT)
STRENGTH WEAKNESS OPPURTUNITY THREATS
Accessible to Far from highway Can be a tourist Many competitors
travelers attraction
Accessible to Limited recreation Many competitors
internet connection offerings

Potential Customer
Yastarih Resort Hotel potential customers are between 18-60 years old. It could be the group of
families, solo travelers, FIT’s (free independent travelers) ,couples, business travelers,
adventurers that most likely to spend their time to enjoy their leisure time or business purposes.
Demand Generator
Yastarih Resort Hotel generates advertising and marketing or income interest to create
popularity and hobby to attain excellent sales results. Promotion and reductions are excellent
manner to this along with providing a discounted rate address a mass of extra gives constructed
into it with inside the pre and after season, outdoor the principle summer time season top call for
periods. Advertisement is likewise a manner to capture an ability customer`s interest and bring a
commercially significant message to persuade them. The target market of Yastarih Resort Hotel
are families, solo travelers, free independent travelers, couple, business travelers, adventurer and
group of friends who wants to enjoy, unwind, hang outs and to relax their minds. And also, to
escape their stresses in life. Yastarih resort hotel is accessible along the high way and it is located
in Brgy. Miranda Pontevedra.
Demand
Supply
About 31miles from Bacolod City, the provincial capital of Negros Occidental, Pontevedra is
known for its beaches as well as fresh sea food and sugar products. The town’s tourism is mainly
focused on its beaches.  But apart from that, it’s also known for having diverse marine life that is
greatly attributed to the tourism industry of Pontevedra. Tourism has recently picked up in the
Pontevedra Municipality, with its fine sand beaches and diverse marine and wildlife.
Royal Villa Resort, the most developed resort in the area. Has welcomed visitors from all over
the world who have come to relax, bask in the tropical atmosphere.
Beach lovers will find Pontevedra to be a haven of relaxation and enjoyment. It is necessary for
Pontevedra to increase its investment in tourism and utilize it as a product in today's tourism
industry where many people desire to rest on beaches. At the same time, it is necessary to
advertise the abundance of its tourism.
Demand and Supply Analysis

COMPETITORS ANALYSIS
Every business has its own competitors. In dealing with these competitors, a business must
strategize and develop a wise tactic. Before formulating this strategy, one must know the
possible competitions. One way of determining this is by understanding each profile of the
business rivals. Below are the lists of the stores that offer products in line with our business:

 GALVE BEACH
 ROYAL VILLA
 EDIT BEACH
 BIANES
 BEACH 49 BLUE WAVE BEACH

Marketing Strategies
The following are the initial marketing strategies of Yastarih Resort Hotel:
1. The resort will hold a tour guiding competition for students from various schools within the
municipality at the grand opening to showcase the natural beauty of Pontevedra.
2. The first ten clients who check-in during the first 24 hours of the resort's opening day will
receive a 10% discount.
3. Offering a complimentary one-night stay at the resort to the client who receives the most
number of likes on his or her shared post about the promotional post on the resort's official
Facebook page.
4. For those guests celebrating special occasions like birthday, wedding anniversary, etc., will
receive a  20% discount.
5. Guests with early bookings, such as those made more than one week before the check-in
date, will receive a complimentary breakfast.
6. Product samples and freebies will be available. When introducing new food and household
items, companies commonly use giveaways and the provision of free samples to potential
clients. To encourage customers to try new items, many of these businesses organize in-store
promotions in which they give free product samples.
7. Build a right portfolio or mix of products to guarantee that customer acquisition and
retention goals are met.
8. Create a well-maintained and high-quality website to attract the attention of potential
customers and make it simple for them to purchase our packages or products over the
internet.
9. The resort will organize Clean Up Drives, and other environmental activities that will help
to maintain the beauty of the resort as well as to heal Mother Nature.
10.  Will offer a raffle coupon good for 2, 4 and 6 for those who will join our activities that will
be posted on social media.

FACTORS AFFECTING THE MARKET

MARKETING PROGRAM
In order to obtain the potential customers, Yastarih Resort Hotel will improve the business by
executing methods that will support the achievement of the company's mission and objectives.
The resort’s marketing strategies help to effectively express brand values, build partnerships with
customers and suppliers, and understand visitor requirements.
POSTER SAMPLE

MARKETING PROMO
The resort comes up with various strategies, considering devoting special effort and resources
toward developing marketing ideas to increase revenue and customer satisfaction.
 Promotional strategies will include media exposure, fliers distributed to visitors in malls
and other locations in cities, highway billboards, targeted email marketing, and other
successful marketing tactics.
 The use of Twitter, Facebook, Instagram, Google+, Linked In and other social media
sites to promote the resort.
 Implement and support minor events for students who wish to participate and promote
their school, such as a tour guiding contest for them.
 SECTION 5
OPERATION/TECHINICAL ASPECT

Company Logo and Description

Yastarih resort hotel provides a tropical feeling with nature. It will provide a fast and high
quality service to the guests with a variety of activities found in the resort. The resort will also
provide fast and free-wifi for the guests to share their experience while enjoying the view of the
ocean. The resort will ensure that the personnel assigned in every area that the facilities and
services provided to the guests will exceed their expectation and satisfaction. 

FRONT OFFICE CYCLE

 PRE-ARRIVAL

DEPARTURE
FRONT ARRIVAL
OFFICE

OCCUPANCY

1. Pre-Arrival -The Guest chooses a hotel during the pre-arrival stage of the guest cycle. Choice of the
guest can be affected by many factors, including previous experiences with the hotel,
advertisement, word of mouth referral by friends and colleagues, location, corporate, travel agent
booking, hotel name, hotel loyalty program member etc.

2. Arrival - The arrival stage of the guest cycle includes registration and room assignment process.
After the guest arrives, he or she establishes a business relationship with the hotel through the
front office. It is the front office staff responsibility to clarify any query of the guest especially the
details of room rate of packages he/she is booked on.

3. Occupancy -The manner in which the front office staff represents the hotel is important during the
occupancy stage. As the main contact centre for hotel activity, the front office is responsible for
coordinating guest requests. Among those providing information and supplies to the guests. Front
desk should take extra care to respond to the guest in a timely and accurate manner. The main
focus of the front desk staff is to provide anticipatory service and to meet or exceed the guest's
expectations. This will encourage the guest to repeat to the hotel.

4. Departure - Guest services and guest accounting aspects of the guest cycle are completed during
the cycle's fourth and final phase departure. At Departure, the guest vacates the room, receives the
accurate statement of the settled accounts, returns the room keys and leaves the hotel. Once the
guest has checked out, front office updates the rooms availability status and notifies the
housekeeping department. ( For hotels using Property management software the status of the
room is updated automatically ).

Check In/Out
 SECTION 6
MANAGEMENT ASPECT

SWOT ANALYSIS

ORGANIZATIONAL CHART

FORMS OF
BUSINESS
ORGANIZATION

FORMS OF OWNERSHIP
Yastarih Resort Hotel will be a partnership type of business that consists of two owners.
This is the established form of ownership because both of them will be responsible for managing
the company and the income or losses the business will generate.
In addition to this, according to the ARTICLE 1767, by the contract of partnership two or
more people tie themselves to contribute cash, property, or industry to a common finance, with
the purpose of dividing the benefits among themselves.
 All of the documents and contracts will follow the jurisdictions of the governmental alliance
under the Security of Exchange Commision (SEC).
Organizational Structure
According to Ms. Wendy Kwong, an expert on organizational procedures and frameworks,
The organizational structure of a business characterizes its whole culture. It influences how its
workers communicate and work to attain the objectives of the company. Organizational structure
moreover impacts efficiency, worker relations, and showcasing techniques. It is vital for a
company to characterize the foremost key organizational structure that will permit it to
successfully and proficiently fulfill its objectives.

JOB DESCRIPTION
A job description or JD records the most highlights of a particular job. The description ordinarily
incorporates the person's primary obligations, duties, and working conditions. It also
incorporates the job title and to whom the person holding that work must report. Hayahay resort
will ensure customers that all of the employees undergo training of the new normal protocols and
health rules amidst the pandemic. This is to make customers feel safe while enjoying the breeze
of natural vibe given by our service and sceneries.

KEY PERSONNEL

General Manager
Overseeing the execution of each employee. Sustaining current market position and developing
market share. Creating trade plans to support the company’s monetary objectives. Supporting
deals groups and key account supervisors in maintenance of existing clients. Defining long-term
vital objectives and creating clear plans to actualize them. Improving inside forms and
guaranteeing workers work as a cohesive unit. Anticipate client needs and create arrangements to
meet those needs. Entrusted with managing day by day business exercises, making strides in
general trade capacities, training heads of offices, overseeing budgets, creating vital plans,
making approaches, and communicating business objectives.
Front Office Manager
Act as the face of an establishment and guarantee guests feel invited. Front desk managers are
fundamentally utilized within the hospitality industry as a supervisor. It also involves overseeing
the reception area, planning all front work area exercises, and administering the back staff. Front
work area supervisors also compile reports for administration, counting inhabitants reports and
monetary data.
Front Office/ Reservation Agent
The front office staff are the persons of the hotel who specifically bargain with visitors. Personal
working in front office departments needs exceptionally uncommon qualities. In some cases, the
picture of the hotel depends on his/her individual qualities. He/She has got to work as a
charismatic skill, issue solver, and facilitates. He/she will also be the reservation agent who
accepts and declines possible reservations through calls, texts, and even online.
Housekeeping Supervisor
Housekeeping supervisors manage the work of housekeeping staff and guarantee that the resorts,
office buildings, and other offices are kept clean and tidy. They implement staff compliance with
established security and sanitation arrangements.
Room Attendant
Room attendants are mindful of cleaning and adjusting visitor rooms in order to supply a
wonderful and comfortable experience for visitors. They guarantee that all rooms are welcoming
and clean and they address all visitor inquiries respectfully and proficiently.
Security Guard
Secures premises and faculty by watching property, observing surveillance equipment,
assessing buildings, gear, and getting to points allowing entry. Obtains help by sounding
cautions. Anticipates losses and harm by detailing inconsistencies advising violators of policy
and methods and controlling trespassers.
Lifeguards
Cautions swimmers of inappropriate exercises or threats and implements pool directions and
water security arrangements. Regulates, to begin with, help within the occasion of injury rescues
swimmers in trouble or danger of suffocating, and regulates CPR and/or artificial breath, in case
vital.
Spa Massage Therapist
Delivering a variety of spa services (body medications, rubs, facials, waxing, and
manicure/pedicure) in a secure and comfortable way. Keeping up a gear and test stock of items.
Recognizing and reacting to important client inquiries, needs, and expectations.
Executive Chef
An executive chef manages the day-by-day operations of the restaurant and resorts. This may
include contracting, preparing, and supervising kitchen staff, and guaranteeing a high-quality,
cost-effective item. Also known as a chef chief or head chef.
Chef
Chefs are culinary experts prepared in all angles of food arrangement. Their primary obligations
incorporate arranging menus, directing the kitchen staff, and guaranteeing that the food meets
high-quality guidelines.
F & B Manager
A Food and Beverage Manager is a resort and tourism professional specialized in
determining, arranging, and controlling the requesting of food and beverages for the resort's
property. He/she also oversees the accounts related to the complete process of acquiring food and
drink inside the premises.

Bartender
Blending, decorating, and serving alcoholic and non-alcoholic drinks agreeing to company
details for visitors at the bar and within the restaurant. Helping visitors be mindful of and select
menu things, taking orders, and making visitors feel taken care of during their visit. Keeping the
bar supplied and clean while continuously giving friendly and attentive service. Adhering to
company guidelines for serving alcoholic refreshments.
Waiter
Waiter/Waitress duties incorporate welcoming and serving clients, providing detailed data on
menus, multi-tasking different front-of-the-house obligations, and collecting the bill. Assist
restaurant supporters by noticing they're arranged, serving tables their asked dinners, and
planning bills at the conclusion of the table's supper.
Maintenance
Maintaining records of any work and inspections are done on-premises. Performing stock on
repair supplies. Keeping repair devices and supplies clean and organized. Setting up repair
appointments with mechanics or circuit repairmen when needed. Making and introducing unused
furniture or gear.
Human Resource
Human resources specialists are responsible for selecting, screening, meeting, and setting
laborers. They may also handle worker relations, finance, benefits, and preparation. Human
assets supervisors arrange, coordinate, and facilitate the regulatory capacities of an organization.
They oversee specialists in their duties, consult with officials on vital arranging and connect a
company's management with its workers.
Accounting
Accountants utilize their education and encounter to make or look at the precision of financial
articulations. Accountants guarantee all monetary records and explanations are in line with laws,
controls, and for the most part acknowledged bookkeeping principles. These records and
articulations may incorporate the adjust sheet, the benefit and misfortune explanation, the cash-
flow explanation, and charge returns.

COMPANY POLICIES
1. Integrity- We are open and reliable in managing our guest, providers, and colleagues.
2. No late- Employee must be in store before his or her duty.
3. Absences- The absence request is approved in advance by the employee’s manger.
4. Health and Safety- work safely in a manner that protects and promotes the health and
well-being of the individual and the environment.
5. No using of phone- strictly enforce no cellphone during working time.
6. Time-in and Time-out- employee’s will surely Time-in and time-out.
7. Long nails and no polish- to those in F&B and kitchen staff no long nails and polish
policy.
8. Vacation Leave- for filling the vacation leave employees must submit a request from five
days before the desired date.
9. Teamwork - cooperate in an organized work to accomplish our objectives.
10. Individual worth- perceive and respect our team members and their commitments.
11. Guest- we should focus on providing our guest with excellent service and will approach
them with dignity and respect. We reliably address the issues of every individual guest
with a professional, well disposed, quick, respectful and enthusiastic attitude.
12. Excellence- We constantly pursue excellence in everything we do.
13. People- We work in a comprehensive environment that embraces change,
groundbreaking thoughts, and respect for the person.
14. Accountability- We are responsible - independently and on the whole - for our way of
behaving, actions and results.
15. Management Responsibility- All individuals from the management should show a pledge
to the hotel's qualities through their activities. They must also promote an environment
where compliance is expected and valued.
16. Protection and Proper Use of the Hotel’s Assets- All employees should to protect the
hotel's resources and guarantee their proficient use. All hotel resources are to be utilized
exclusively for genuine business purposes.
17. Harassment- The hotel endures no type of harassment. It might take many structures,
which are all unacceptable.

RECRUITMENT PROCESS
TRAINING AND DEVELPOMENT

New Employees Motivated and

Committed Employees

Training and
Unskilled Employee Development Programs Skilled Employees

Potential Managers Competent Managers

Input Process Output

TRAINING MATRIX

Role of Front Housekeepin Chef F&B Sales HR and

employee Office g Manager Manager Admin

Team 1 (4
persons)
Team 2 (2
persons)
Team 3 (1
person)
Team 4 (1
person)
Team 5 (1
person)
Team 6

INCENTIVES
Giving Free Vacation- to the employees that no absences in work and work on time.
Reloadable Gift Cards- to the employees being productive in a week.
The Monthly Hero- the employee that saved the month.
Employee Appreciation Week- employee that well appreciated because of his or her work.
Having fun at the Hotel- if its Christmas party or New Year’s Party
Money Incentives- if the hotel doubles its production rate.

RULES AND POLICIES

 Check-in a hotel starts in 2:00 pm and Check-out at 12:00 noon.
 The hotel reserves the right to pre-authorize your credit card upon check-in or collect a
fee for the entire stay in the form of a cash deposit.
 Persons who are not checked in the hotel may stay in a hotel room from 07:00 a.m. till
10:00 p.m. Persons staying in a room after 10:00 p.m. must check in the hotel.
 The hotel acknowledges guest going with pets. Just a single pet is permitted per space for
an additional a charge and the guest bears full liability regarding any harm brought about
by their pet. Pets should be chained in like manner area. Because of clean reasons, pets
are not permitted in the hotel restaurant.
 The hotel is obliged to guarantee, conditions for full and undisturbed rest of the guest
 security of stay and protection. Each guest gives it agree to handling their own data for
the motivations behind checking in and putting its information in the inn data set
according to the Personal Data Protection Act of 29.10.1997. (Diary of Laws of 1997, no.
133, thing 883 as later altered). The guest has the privilege to review and address its own
information.
 The hotel's responsibility for any loss or harm of things got by guest to the hotel is
directed by arrangements of articles 846-849 of the Civil Code. The hotel's risk will be
restricted in the event that such things are not stored at the gathering. The hotel has the
 option to decline to store cash, protections and important assets, particularly resources
and things of logical or creative worth assuming they represent a danger to somewhere
safe and secure or their worth surpasses the norm of the hotel or on the other hand on the
off chance that they occupy a lot of room.
 The guest should notify the hotel's front desk promptly after seeing any damage,
 The lights-out period begins at 10:00 p.m. furthermore, closes at 07:00 a.m. of the next
day.
 Lead of guest and people utilizing administrations of the hotel shouldn't upset the quiet
stay of different guest. The hotel might decline to deliver administrations to an individual
disregarding the above rule.
 While leaving the room, guest is supposed to check whether the entryway is appropriately
locked. Loss of a room card/key is dependent upon an additional a charge of Php 5,000.
 The hotel guest bears monetary risk for harming or obliterating the hotel's equipment and
specialized gadgets because of their shortcoming or because of the issue of their visitors.
 Smoking in hotel, hallway, stairs, restaurant, bar, and banquet room is restricted.
Infringement of the prohibition is dependent upon a fine of Php 5,000.
 It is disallowed to eat groceries purchased external the hotel in the common area.
 Individual belongings left by guests in the hotel after leaving will be shipped off the
location demonstrated by the guest to their detriment.