Professional Documents
Culture Documents
Chapter 9 Summary
Chapter 9 Summary
Chapter 9 Summary
Controlling purpose is to measure performance in order to take corrective action. The target of
it is to assure the right things happen, with the right process at the right time
II. Types of control
Feedforward controls input: solve problem before it occurs: make sure the objective is cleared,
direction is set and resource is available
Concurrent controls throughput: solve problem during it occurs: keep things go as planned
Feedback controls output: solve problem after it occurs: perform improvement or learning
Internal – self-control: self-discipline influences the behavior.
External: external factors influnece behavior
- Bureaucratic control: influences behavior by authority, policies, budget, regulations
- Clan control: influence behavior by the organizational culture, norms
- Market control: market influences organization behavior with product adjustment, process
improvement
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Steps M of controlling process: