Name Mr. / Mrs.

Nationality

Age 1. 15-35 years old 3. More than 45 years

2. 35-45 years old

Hotels
Name

Tourist Satisfaction Questionnaire

Circle the most suitable answer

1. Is the purpose of your trip is tourism? Yes (Continue to number 3) / No
2. What is your reason to trip in Malang?
a. Bussines Trip
b. Work
c. Educational reason
d. Other ............................................. (fill the blank)
3. What is your reason to had vacation in Malang?
a. Malang’s beautifull scenery
b. Malang’s climate
c. Malang’s culture
d. Malang’s foods and beverages
e. Other .................................................(fill the blank)
4. How many times have you come to Malang as a tourist?
a. First time
b. Second time
c. Third time
d. Fourth time
e. Fifth time or more
5. How many days you stay in Malang ?
a. 1-3 days
b. 4-6 days
c. One week
d. More than a week ....................... (fill the blank)
 6. How many days you stay in this hotel ?
a. 1-3 days
b. 4-6 days
c. One week
d. More than a week ....................... (fill the blank)
7. Who are you travelling with?
a. Family
b. Husband and Wife
c. Friends
d. Alone
e. Others ..................................... (fill the blank)
8. Did you use a travel agency for this trip? Yes / No
9. What did you use to get around in Malang
a. Public transportation
b. Taxi
c. Online Transportation (car)
d. Online Transportation (motorcycle)
e. Traditional Transportation (Example: pedicab, etc)
10. While visiting Malang, what did you think about the following items? (Mark the most
suitable answer)
Neither
Fairly Somewhat
Items Satisfied Satisfied or Unsatisfied
Satisfied Unsatisfied
Unsatisfied
Overall impression of Malang
Tourism
Foods and dining in Malang
Lodging while in Malang
Tourist spots visited in Malang
Souvenirs bought while in Malang
Hospitality in Malang
Public facilities for tourist in
Malang
Scenery in Malang
 Neither
Fairly Somewhat
Items Satisfied Satisfied or Unsatisfied
Satisfied Unsatisfied
Unsatisfied
Malang’s tourist information
service
Public transportation service in
Malang
[Considering all items above]
Satisfaction with Malang as a
tourist destination
Total Score (Filled out by
researcher)

11. While stay in your hotel, what did you think about the following items? (Mark the most
suitable answer)
Neither
Fairly Somewhat
Items Satisfied Satisfied or Unsatisfied
Satisfied Unsatisfied
Unsatisfied
Overall impression of Malang
accomodation
Foods and dining service in
this hotel

Room Cleanliness

Price range

Hotel facilities and service

[Considering all items above]

Satisfaction with Malang’s
hotel and services
Total Score (Filled out by
researcher)
12. What do you think when you hear “Malang”? (Please freely any words or phrases that
come to mind. Please try write down three or five entries)
1.

2.

3.

4.

5.

Thank you very much for your cooperation.

Please the filled out questionnaire to a Staff Hotels
Have a nice trip, God Bless you 