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QRQC Problem Solving Techniques
QRQC Problem Solving Techniques
QRQC Problem Solving Techniques
1 5W2H 2 GOOD AND BAD PART PROCESS VISUALIZATION 3 UNDERSTAND THE PROCESS BY VISUALIZATION
[3.8]
Describe the process by using Flow Charts, Process
[1.1]
Start Date: [1.2] QRQC Id:
GOOD PROCESS / GOOD PART ADDITIONAL INFORMATION
Maps, Sketches etc.
Part / Process
[1.3] Was the process performed according the
[3.1]
Name:
Ye s
Ye s
procedure)?
c us tom e r
[1.4]
Function [1.5]
Category
5W2H
[1.7]
WHAT has happened? When was the part produced / process
[3.3]
performed?
[1.8]
WHY is it a problem? Do we detect the problem with our own
[3.4]
equipment?
[1.9]
WHEN was is detected? SINCE WHEN we have this problem? Which WABCO processes / people are involved
[3.5]
[1.10]
WHERE was it detected? [3.6]
Did the problem occur before (recurrence)?
[1.11]
WHO detected it? In case of recurrence: What was the
[3.7]
[1.12]
HOW was it detected?
[1.13]
HOW many parts are affected?
[2.1]
What is the difference between a good and a bad part / process?
Describe what have you done to reproduce the failure: Why 1 : Why 1 :
Evidence 1 : Evidence 1 :
Why 2 : Why 2 :
Evidence 2 : Evidence 2 :
Evidence 3 : Evidence 3 :
Why 4 : Why 4 :
Evidence 4 : Evidence 4 :
In case you were not able to reproduce please escalate to next level and give reasons: Why 5 : Why 5 :
Evidence 5 : Evidence 5 :
[7.2]
Real Root Cause for [7.4] Real Root Cause for
occurence non-detection
[9.1]
Insert Graph Titel
Insert Graph Titel Here
11
10
9
Quantity
0 Date
[8.5]
Update documents:
Actions
Documented Procedure Date + 1 Date + 2 Date + 3 Date + 4 Date + 5 Date + 6 Date + 7
Implemented
Work Instructions [9.2]
Date
P/D-FMEA [9.3]
Quantity
JED
[9.4]
Comments:
Lessons Learned Card
Others (specify):
[8.6]
[9.5] QRQC closed!
QRQC closed!
Process Owner
Sign-off:
Name: Sign-off: QRQC Leader
Name: Sign-off: Team Leader Name: Sign-off: Date:
Sign-off:
Sign-off: