INTERVIEW FOR REFLECTION ON INTERVENTION IMPLEMENTED

TITLE OF ACTION RESEARCH: IMPLEMENTATION OF NON MONETARY INCENTIVES

AS A MOTIVATION TOOL TO IMPROVE EMPLOYEES’ PERFORMANCE AT CLOUDERA

AVIATION SERVICES SENDIRIAN BERHAD

Good Morning. I’m Malenee D/O Chandran, a student from Universiti Teknologi Malaysia
(UTM), Kuala Lumpur Campus pursuing Master of Business Administration (MBA). Thank you
for your assistance and willingness to participate in this interview session. The main purpose and
objective of this interview session is to determine the effectiveness of intervention planned and
the improvement in the employees’ performance level through non-monetary incentives (career
development, recognition and rewards) as a motivation tool in Cloudera Aviation Services Sdn
Bhd. This interview section will take an approximately of about 15-20 minutes only. I would like
to seek your cooperation to help me in conducting and completing the interview. As you have
consented by agreeing to be interviewed, I will be taking notes during the interview and all the
information acquired from the interview will be kept CONFIDENTIAL and solely used for
RESEARCH PURPOSE ONLY.

Section A: Demographic Information

For each question, please tick (√) or fill in the related information in the space provided.

1. Gender

Male [ ] Female [ ]

2. Age Group

18-20 years old [ ] 21-30 years old [ ] 31-40 years old [ ]

41-50 years old [ ] above 50 years old [ ]

 3. Race

Malay [ ] Chinese [ ] Indian [ ] Others [ ]

4. Marital Status

Single [ ] Married [ ] Divorced [ ]

5. Education Level

Under graduate [ ] Post graduate [ ] Secondary School [ ]

Section B: Interview Questions

For each question, please give your feedback and opinions.

1) Based on your view, what are the outcomes can be seen among employees through the
implementation of non-monetary incentives?
2) Do you think career development, recognition and physical rewards significantly
improves level of employees?
3) How do employees in your organization value recognition, rewards and career
development as a non-monetary reward for their performance?
4) Will the organization consider continuing this intervention in future?

Thank you for your precious time for participating in this interview session. Your cooperation
is highly appreciated.