JCR Catalogue Spring

Joint Commission Resources
Spring 2011
International Catalogue
Practical, Solutions-Oriented
Health Care Information
JCl Accreditation
Medication Safety
Facility Management and Safety
Communication
Patient Safety
Infection Prevention and Control
Quality Improvement
How to Order
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www.jointcommissioninternational.org
Contents
Joint Commission International Accreditation ................................................2

State-of-the-art standards from Joint Commission International (JCI), the recognized global leader in evaluating health care quality
and safety. Use the manuals to improve quality and safety in health care organizations and/or to pursue JCI accreditation, the
“gold seal” of health care quality and safety.
Medication Safety........................................................................................7
Cutting-edge information to ensure medication safety in your health care organization. Perfect for all types of clinicians, including
physicians, nurses, pharmacists, and other front-line staff.
Facility Management and Safety ................................................................9

Practical resources to help health care organizations ensure a safe and secure facility in which to provide care, treatment, and
services to patients. Perfect for facility managers, safety officers, and building engineers.
Communication..........................................................................................10
Effective communication is essential in every area of every health care organization all day, every day, to ensure high-quality safe
care and services. These resources help ensure that communication among leaders, staff, patients, and their families is effective
and patient centric.
Patient Safety ............................................................................................13

Valuable resources to help health care organizations ensure their patients’ safety, including proven strategies and tools to prevent
serious medical errors or “sentinel” events. Geared toward physicians, nurses, pharmacists, and other staff who provide direct
patient care.
Infection Prevention and Control ..............................................................18

Expert guidance on controlling and preventing the spread of infections in the health care environment, a leading area of patient
safety concern. Useful for all types of clinicians, not just infection prevention and control professionals.
Quality Improvement ....................................................................................21

A wide array of tools to help health care organizations improve their performance on an ongoing basis. These tools are based on
powerful, tested standards and performance improvement theory from the leading evaluators of health care quality and safety,
The Joint Commission and Joint Commission International.
To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org 1

JCI Accreditation
JCI Accreditation
EFFECTIVE NOW FOR 2011!
Joint Commission International Accreditation
Standards for Hospitals, 4th Edition
This new manual includes JCI’s updated requirements for hospitals
effective 1 January 2011. All of the standards and accreditation policies
and procedures are included, giving hospitals around the world the
information they need to pursue or maintain JCI accreditation and
maximize patient-safe care. Softcover. 2010.
LOOK INSIDE!
ACCESS TO CARE AND CONTINUITY OF CARE (ACC)
Standards, Intents, and Measurable

Elements
Admission to the Organization
Standard ACC.1
Patients are admitted to receive inpatient care or registered for outpatient services
Access to Care and

Continuity of Care
based on their identified health care needs and the organization’s mission and
resources.
Intent of ACC.1
The manual contains Joint Commission International’s Matching patient needs with the health care organization’s mission and resources
depends on obtaining information on the patient’s needs and condition through
(JCI’s) standards, intent statements, and measurable
screening, usually at the point of first contact. The screening may be through triage
elements for hospitals, including patient-centered and criteria, visual evaluation, a physical examination, or the results of previously con-
organizational requirements in the following categories: ducted physical, psychological, clinical laboratory, or diagnostic imaging evaluations.
The screening can occur at a referring source, during emergency transport, or when
• International Patient Safety Goals the patient arrives at the organization. It is important that decisions to treat, to trans-
• Access to Care and Continuity of Care fer, or to refer are made only after the results of screening evaluations are available.
Only those patients for whom the organization has the clinical capability to provide
• Patient and Family Rights the needed services, consistent with its mission, are considered for inpatient admission
• Assessment of Patients or registered for outpatient services. When the organization requires particular screen-
ing tests or evaluations prior to admission or registration, this is stated in a written
• Care of Patients policy. (Also see AOP.1, intent statement)
• Anesthesia and Surgical Care
Measurable Elements of ACC.1
• Medication Management and Use ❏ 1. Screening is initiated at the point of first contact within or outside the
organization.
• Patient and Family Education
❏ 2. Based on the results of screening, it is determined if the needs of the patient
• Quality Improvement and Patient Safety match the organization’s mission and resources. (Also see GLD.3.2, ME 2)
• Prevention and Control of Infections ❏ 3. Patients are accepted only if the organization can provide the necessary serv-
• Governance, Leadership, and Direction ices and the appropriate outpatient or inpatient setting for care.
• Facility Management and Safety ❏ 4. There is a process to provide the results of diagnostic tests to those responsible
• Staff Qualifications and Education 43

• Management of Communication and Information
Book Item Number: IAS400 $149 260 pages ISBN: 978-1-59940-434-9
E-Book Item Number: EBIAS400 $129 260 pages ISBN: 978-1-59940-440-0
2 To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org

JCI Accreditation
NOW AVAILABLE AS AN E-BOOK IN SPANISH,
PORTUGUESE, AND DANISH
JCI Accreditation Standards for Hospitals, 4th Edition
The Spanish, Danish, or Portuguese language editions of the Joint Commission
International Accreditation Standards for Hospitals, 4th Edition provides the basis for
accreditation of hospitals throughout the world, supplying organizations with the
information they need to pursue or maintain patient safety, performance improvement,
and accredited status starting 1 January 2011.
E-Book SPANISH Item Number: EBIAS400SP $129 233 pages ISBN: 978-1-59940-141-6
E-Book DANISH Item Number: EBIAS400D $129 264 pages ISBN: 978-87-99185-4-3
E-Book PORTUGUESE Item Number: EBIAS400P $129 296 pages ISBN: 978-85-61459-07-9
COMING SOON!
Arabic • Chinese • German • Indonesian • Italian • Japanese • Korean •
Russian • Slovenian • Thai • Turkish
EFFECTIVE NOW FOR 2011!

Joint Commission International Accreditation Hospital Survey
Process Guide, 4th Edition
Prepare your entire hospital for a Joint Commission International survey using this online resource!
The Joint Commission International Accreditation Hospital Survey Process Guide is an electronic
(PDF) book that takes you step by step through the entire international survey process with
practical, relevant information to help all levels of staff prepare for their first survey or re-survey. This
book is available in electronic (PDF) format, so it is easily accessible to all staff at all times.
Following are some features that are new to this edition:

• Explanation of how hospitals should comply with the new on-site survey process beginning
January 2011
• Discussion of the Accreditation Decision Rules that went into effect on 1 January 2011
• Discussion of the updated Scoring Guidelines
• Inclusion of updated standards and measurable elements from the fourth edition of the •
Joint Commission International Accreditation Standards for Hospitals
• Explanation of tracer methodology and its importance to the on-site survey
• Inclusion of a complete list of the documents hospitals should have available in English for
the document review session
E-Book Item Number: IHSPG10 $125 150 pages ISBN: 978-1-59940-404-2

Joint Commission International Standards for Clinical Care Program
Certification, 2nd Edition
Joint Commission International has developed a set of international certification standards for programs
or organizations that provide disease- or condition-specific care. This spiral-bound, softcover standards
JCI Accreditation
manual provides organizations with information to maintain standards compliance and operational
improvement efforts. Softcover. 2010.
Book Item Number: JCIDC09 $95 82 pages ISBN: 978-1-59940-384-7
E-Book Item Number: EBJCIDC09 $95 82 pages ISBN: 978-1-59940-625-1
Joint Commission International Accreditation Standards for

Clinical Laboratories, 2nd Edition
This updated accreditation manual contains Joint Commission International’s standards, intent
statements, and measurable elements for clinical laboratories. The book also includes accreditation
policies and procedures, a comprehensive glossary of key terms, and a detailed index.
Softcover. 2009.
Book Item Number: JCIL09 $95 166 pages ISBN: 978-1-59940-385-4
E-Book Item Number: EBJCIL09 $75 166 pages ISBN: 978-1-59940-622-0

Ambulatory Care, 2nd Edition
This accreditation manual contains Joint Commission International’s standards, intent statements, and
measurable elements for organizations offering ambulatory care. The book also includes accreditation
policies and procedures, a comprehensive glossary of key terms, and a detailed index. Softcover. 2009.
Book Item Number: JCIA08 $95 162 pages ISBN: 978-1-59940-230-7
E-Book Item Number: EBJCIA08 $75 162 pages ISBN: 978-1-59940-620-6

Primary Care
Primary care centers are distinguished by the level of integration into their community and services that
are accessible, comprehensive, coordinated, and continuous. This e-book accreditation manual contains
Joint Commission International’s (JCI’s) standards, intent statements, and measurable elements in the
following categories; community involvement and integration, patient-centered services, the organization
and delivery of services, and improvement in quality and safety. Softcover. 2008.
E-Book Item Number: JCIPC01 $95 125 pages ISBN: 978-0-86688-884-4

Medical Transport Organizations
This softcover, spiral-bound manual presents Joint Commission International (JCI)’s accreditation
program for medical transport organizations, including emergency treatment and transport; non-
JCI Accreditation
emergency transport; ambulances; land, air, and water medical transport; and fire brigade emergency
services. The manual contains all the information that international medical transport organizations
need to pursue or maintain performance improvement and accreditation with JCI, including standards
that support patient-centered care. Softcover. 2003.
Book Item Number: IMTM100 $95 137 pages ISBN: 0-86688-765-2
E-Book Item Number: EBIMTM100 $75 137 pages ISBN: 978-1-59940-624-4
Joint Commission International Accreditation Standards for the

Care Continuum
This spiral-bound, softcover manual provides international health care organizations with all the
information they need to pursue or maintain performance improvement and accreditation with Joint
Commission International (JCI). This manual focuses on health care organizations providing care and
services to individuals either at home or in an institutional setting for chronic care, rehabilitation, and/or
end-of-life care. Softcover. 2003.
Book Item Number: JCACC02 $95 238 pages ISBN: 0-86688-802-0
E-Book Item Number: EBJCACC02 $75 238 pages ISBN: 978-1-59940-623-7
NEW!
Joint Commission International Accreditation:
Getting Started, Second Edition
“How do we get started?” It’s a question almost every health care organization
asks when its leaders first contact JCI about accreditation. This newly updated
edition of Joint Commission International Accreditation: Getting Started
answers this question and provides tips, tools, and strategies to facilitate an
organization’s journey toward continuous standards compliance.
Joint Commission International Accreditation: Getting Started, Second Edition is

a primer on the accreditation process that offers a wide range of information,
answers the most basic questions, and discusses the purpose of quality and
safety improvement efforts. The book includes the following:
• Section 1 provides an overview of accreditation and is important
information for all individuals working in a health care organization to know.
• Section 2 provides valuable information to executives about establishing a
foundation for accreditation, allocating resources, and participating in the
on-site survey.
• Section 3 offers information for the quality/accreditation specialist about
preparing for accreditation and how to structure performance improvement
activities to achieve continuous standards compliance.
• Section 4 provides key information for frontline staff about JCI
accreditation.
Softcover. 2010.
Book Item Number: JCIGS10 $85 154 pages ISBN: 978-1-59940-403-5
E-Book Item Number: EBJCIGS10 $75 154 pages ISBN: 978-1-59940-537-7

Coming Soon!
More Mock Tracers
Monitoring your organization’s policies, systems, and processes can be
complex and challenging: You need to ensure both patient safety and Joint
JCI Accreditation
Commission International standards compliance. An understanding of all types

of tracers can help you meet those goals. Since tracers are the most prevalent
part of the on-site accreditation survey process, it makes sense that your
leaders and staff familiarize themselves with the specifics of tracers and their
function.
This new workbook is designed to help your organization use mock (or
simulated) tracers to examine your systems and processes. Mock tracers can
allow you to identify unwanted trends and implement changes as part of an
ongoing improvement process before your survey takes place!
The More Mock Tracers Workbook offers more than 55 example tracers in a
simple and easy-to-follow format. These example tracers—or scenarios—
address issues across ambulatory care, behavioral health care, critical access
hospital, home care, hospital, and long term care settings. The scenarios are
presented in an engaging narrative format in which the reader “follows” the
surveyor through the tracer scenario. Each scenario includes a list of sample
questions surveyors might ask during that scenario. These questions can be
used to conduct similar mock tracers on similar issues in your organization.
Softcover. 2011.
Book Item Number: MMT11 $75 175 pages ISBN: 978-1-59940-613-8
E-Book Item Number: EBMMT11 $65 175 pages ISBN: 978-1-59940-646-6
Best Seller!
Mock Tracer Workbook
Tracer methodology is the most prevalent part of The Joint Commission and Joint Commission
International on-site accreditation survey. Health care organizations also can use tracers to examine
their own systems and processes, identify unwanted trends, and implement changes as part of an
ongoing improvement process before survey. The Mock Tracer Workbook provides practical exercises
to help domestic and international health care professionals practice skills needed to conduct an
effective tracer in any health care setting. Softcover. 2009.
Book Item Number: MTW09 $89 148 pages ISBN: 978-1-59940-306-9
E-Book Item Number: EBMTW09 $79 148 pages ISBN: 978-1-59940-492-9
Best Seller!
Tracer Methodology: Tips and Strategies for Continuous Systems
Improvement, Second Edition
Tracer methodology is an integral part of The Joint Commission’s and JCI’s on-site survey process. This
book explains tracers and provides tools for understanding and conducting tracers in any health care
setting. Readers also will find tips on how to implement tracers, identify and assess priority focus areas
during tracers, identify opportunities to observe patient care, and identify opportunities to interview
physicians and other non-nursing personnel. Softcover. 2008.
Book Item Number: JTM08 $99 202 pages ISBN: 978-1-59940-206-2
E-Book Item Number: EBJTM08 $89 202 pages ISBN: 978-1-59940-529-2

Medication Safety
New!
Approaches to Pain Management: An Essential
Guide for Clinical Leaders, Second Edition
Untreated or undertreated pain causes needless suffering and negatively
affects the quality of life. That is why the management of pain remains a
critical area of health care and why the concept is addressed throughout
The Joint Commission’s requirements.
This revised second edition of Approaches to Pain Management provides

an overview of pain assessment and management, identifies what the
Medication Safety
standards require regarding the treatment of patients with pain, and offers
guidance on making pain management an integral part of care services.
Additionally, the majority of the book is devoted to the best practices of
healthcare institutions that have adopted focused pain programs. This
updated guide also incorporates a global view of pain management,
additional organizational best practices—including some from International
institutions, and for the first time, valuable “Online Extras” available to
purchasers only via the Web. Other features include:
• Summaries of every Joint Commission and Joint Commission
International pain assessment and management requirement across all
health care settings
• Strategies for identifying and using evidence-based medicine resources
for pain management
• Expanded case study chapters from clinical leaders describing how their
organizations developed and implemented its pain management
activities Techniques and ideas for understanding and meeting pain-
related standards
Hardcover. 2010.
Book Item Number: APM10 $85 175 pages ISBN: 978-1-59940-408-0
E-Book Item Number: EBAPM10 $75 175 pages ISBN: 978-1-59940-538-4
Anticoagulation Therapy: Toolkit for Implementing the National Patient

Safety Goal
This resource helps performance improvement directors, pharmacists, directors of nursing, and medical
staff assess the safety of their current anticoagulation practices and/or implement a defined
anticoagulation management program. The implementation guide includes a CD with practical forms,
examples, and other tools. The e-book version includes content for both the implementation guide and
CD. Softcover. Spiral bound. 2008.
Book Item Number: ATIS08 $199 120 pages ISBN: 978-1-59940-216-1
E-Book Item Number: EBATIS08 $189 120 pages ISBN: 978-1-59940-453-0

Coming Soon!
Medication Management Tracer Workbook
The Medication Management Tracer Workbook offers more than 50 medication
management example tracers in a simple and easy-to-follow format. These
example tracers—or scenarios—address medication management issues across
health care settings. The scenarios are presented in an engaging narrative format
in which the reader “follows” the surveyor through the tracer scenario. Each
scenario includes a list of sample questions surveyors might ask during that
scenario. These questions can be used to conduct mock tracers (or simulated)
on similar issues in your organization.
This engaging tool will encourage familiarization with all aspects of medication
management tracers and help you interpret the data that such tracers produce.
Moreover, it will serve as a training tool for conducting mock tracers in your
organization.
Special Features:
• Detailed tutorial on how to use the tracer scenarios, including a step-by-step
guide on how to conduct mock tracers in your organization
Medication Safety
• A visual key that ties sample tracer questions in the worksheet to each
interaction within the tracer scenario
• Worksheet template to help users develop their own mock tracers
• Examples of completed mock tracer worksheets for select scenarios to show
how they can be used and capture relevant information
Softcover. 2011.
Book Item Number: MMTW11 $75 175 pages ISBN: 978-1-59940-609-1
E-Book Item Number: EBMMTW11 $65 175 pages ISBN: 978-1-59940-645-9
3 Stars from Doody’s Book Review!

The Handbook on Storing and Securing Medications, Second Edition
Edited by Thomas E. Kirschling, Pharm. D., M.S.
The second edition of The Handbook on Storing and Securing Medications is co-published in collaboration
with the American Society of Health-System Pharmacists (ASHP). The book identifies and discusses
common challenges related to storing and securing medications that may lead to noncompliance with both
The Joint Commission and ASHP standards. It broadly addresses and clarifies drug storage and security
terms, safe practices, and processes for health care professionals. Softcover. 2009.
Book Item Number: HSSM09 $75 212 pages ISBN: 978-1-59940-302-1
E-Book Item Number: EBHSSM09 $65 212 pages ISBN: 978-1-59940-479-0
Medication Reconciliation Handbook, Second Edition

Copublished with the American Society of Health-System Pharmacists (ASHP), this handbook offers
advice on how to establish and implement an effective medication reconciliation process, including tips
for educating staff, patients, and the public. This book will help all types of health care organization to
ensure communication and coordination of patients’ medication across the continuum of care.
Softcover. 2009.
Book Item Number: MRH09 $75 278 pages ISBN: 978-1-59940- 309-0
E-Book Item Number: EBMRH09 $65 278 pages ISBN: 978-1-59940-490-5

Facility Management and Safety
Best Seller!
Planning, Design, and Construction of Health Care Facilities,
2nd Edition
This publication is a comprehensive guide for health care organizations around the world
that are looking to build new facilities—or update their current structures—in compliance
with Joint Commission, Joint Commission International, and other recognized standards
of health care design excellence. Planning, Design, and Construction of Health Care
Facilities, 2nd Edition discusses the challenges, compliance issues, and the need for a
holistic approach to the design and function of health care facilities. Readers also receive
valuable online resources in support of the printed material, including customizable tools
they can use immediately in their organization. Softcover. 2009.
Book Item Number: $75 156 pages ISBN: 978-1-59940-307-6

PDC09
E-Book Item Number: $65 156 pages ISBN: 978-1-59940-497-4

EBPDC09
Best Seller!
Facility Management
Safe by Design: Designing Safety in Health Care Facilities, Processes,
and Culture
By John Reiling, Ph.D.
and Safety
This book is a handy reference devoted exclusively to helping you design safety into the layout of your
health care facility, both for new facilities and renovations. Hardcover. 2007.
Book Item Number: SBD07 $79 156 pages ISBN: 978-1-59940-104-1
E-Book Item Number: EBSBD07 $69 156 pages ISBN: 978-1-59940-512-4
Best Seller!
Emergency Management in Health Care: An All-Hazards Approach
This practical guide helps health care organizations plan for emergency response by assessing their
needs and preparing staff to respond to events most likely to occur, regardless of the cause(s) of the
emergency. This book guides hospitals and other organizations in planning for the management of the
six crucial areas of emergency response. Softcover. 2008.
Book Item Number: EMPHC08 $75 164 pages ISBN: 978-1-59940-185-0
E-Book Item Number: EBEMPHC08 $65 164 pages ISBN: 978-1-59940-470-7

Communication
New!
Improving Communication During Transitions of Care
In health care, patients often experience numerous transitions of care and
care settings, including nursing shift changes; physicians transferring complete
or on-call responsibility; anesthesiologists to postanesthesia recovery room
nurses; and nurse or physician transitions from or to the emergency
department, inpatient units, different hospitals, behavioral health care
organizations, nursing homes, laboratories, and home health care. Improving
Communication During Transitions of Care will help organizations around the
world coordinate care and standardize communications during transitions
across the continuum of care through step-by-step guidance and example
forms, checklists, and initiatives created and implemented by other health care
organizations.
Featured tools include the following:

• Tracer Methodology
• SBAR Technique
• Transitional Care Model
• Transitions of Care Checklist
• Standard Operating Protocol for Bedside Handover
• Patient Continuity of Care Questionnaire
• INTERACT II Tools
• Failure Mode and Effects Analysis
• Care Transitions Measure
• Robust Process ImprovementTM
Hardcover. 2010.
Book Item Number: HCTC10 $85 176 pages ISBN: 978-1-59940-409-7
E-Book Item Number: EBHCTC10 $75 188 pages ISBN: 978-1-59940-535-3
2010 Doody’s Core Title

Communication
Addressing Patients' Health Literacy Needs

Statistics show that a significant number of adverse events can be attributed to low health literacy levels
in patients. This new product addresses health literacy as it impacts patient safety and health care
outcomes. This book thoroughly examines the health literacy crisis in the United States and provides
techniques and suggestions for assessing and improving the health literacy of patients in health care
organizations and bridging the communication gap between physicians and patients. Softcover. 2008.
Book Item Number: APHL08 $99 132 pages ISBN: 978-1-59940-280-2
E-Book Item Number: EBAPHL08 $89 132 pages ISBN: 978-1-59940-451-6

Best Seller!
Cultural Sensitivity: A Pocket Guide for Health Care Professionals
By Geri-Ann Galanti, Ph.D.
With this handy reference guide, health care professionals have the cultural information they need to
successfully communicate with their patients, respecting their specific cultural needs and expectations
related to health care. It covers a variety of cultures from around the world.
Find the information you need quickly in this guide, which fits neatly into a lab coat pocket and features
tabs to take you to the information you need when you need it—at the patient's bedside, before a patient
and family consultation, or whenever you are interacting with patients. Spiral-bound, durable, laminated
pages. 2007.
Book Item Number: CSB07 $35 pack of 5 ISBN: 978-1-59940-176-8
Best Seller!
Defusing Disruptive Behavior: A Workbook for Health Care Leaders
This book will help leaders train all staff in effective strategies for ending disruptive behaviors that
adversely affect staff morale and possibly put patients at risk. Defusing Disruptive Behavior covers
topics such as:
• Defining disruptive behavior and providing examples
• Profiling how disruptive behavior reaches the patient and impairs safety
• Providing a code of conduct and defining expectations
• Advocating a strong policy statement and getting senior leader buy-in
Softcover. 2007.
Book Item Number: DDB07 $75 108 pages ISBN: 978-1-59940-084-6
E-Book Item Number: EBDDB07 $65 108 pages ISBN: 978-1-59940-460-8
Best Seller!
In a Blink: Awareness, Assessment, and Adapting to Patient
Communication Needs
By Michael S. Woods, M.D., M.M.M.
This is the only resource you’ll need to raise awareness, improve assessment, and help you adapt
within seconds to the patient’s communication needs. Use the practical advice in Dr. Woods’ book to
apply the 3As of effective communication with your patients. Valuable for all health care professionals.
Softcover. 2007.
Book Item Number: PSC07 $35 168 pages ISBN: 978-1-59940-110-2
E-Book Item Number: EBPSC07 $25 168 pages ISBN: 978-1-59940-505-6
Best Seller!
Healing Words: The Power of Apology in Medicine, 2nd Edition
Communication

This book helps health care providers understand and practice what to do after unexpected outcomes.
Dr. Woods is one doctor speaking to other doctors and health care providers about how
to offer the best possible care for patients in difficult circumstances—by actually caring more about
patients. He offers strategies for apology and disclosure. Softcover. 2007.
Book Item Number: HWPM07 $25 152 pages ISBN: 978-1-59940-154-6
E-Book Item Number: EBHWPM07 $15 152 pages ISBN: 978-1-59940-528-5
11
To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org
Civil Leadership: The Final Step to Achieving Safety,
Quality, Innovation, and Profitability in Health Care
Foreword by Marshall Goldsmith, Ph.D.
In his latest book for Joint Commission Resources, Michael S. Woods, M.D., M.M.M.
tackles the often-tumultuous relationship of physicians, patients, and today’s heath
care environment. Dr. Woods, a practicing surgeon, offers civil, common-sense,
business-savvy leadership advice to physicians, but his lessons are also valuable to
clinical and nonclinical staff as well as to patients.
Topics covered include:

• Relationship-based Civil Leadership
• The Self-inflicted Injuries of Disruptive and Uncivil Behavior
• Relationship-based Civil Leadership as a Health Care Business Strategy
• Community, Motivation, and the Patient
• Why Civility-driven, Relationship-based Care Now
• Self-Inflicted Wounds: The Seven Common Leadership Missteps® of Physicians
• Standards for Civility-Driven Behavior and Professionalism
• One Foot Out of the Box and Into the Future
Softcover. 2010.
Book Item Number: LTTM10 $39 188 pages ISBN: 978-1-59940-405-9
E-Book Item Number: EBLTTM10 $29 188 pages ISBN: 978-1-59940-522-3

Medical Team Training: Strategies for Improving Patient Care
and Communication
Medical Team Training provides a variety of information on team training that addresses the
interdisciplinary nature of teams as well as communication and team conflict. This book stresses the
importance of collaboration, cooperation, and a team-focused environment, and can help health care
organizations build and maintain a culture of safety and improve team training. Softcover. 2008.
Book Item Number: MTT08 $75 114 pages ISBN: 978-1-59940-092-1
E-Book Item Number: EBMTT08 $65 114 pages ISBN: 978-1-59940-491-2
New!
Communication
Credentialing and Privileging Your Hospital Medical Staff, Second Edition

Developed for U.S. hospital medical staff, the medical staff executive committee, and governing boards,
Credentialing and Privileging Your Hospital Medical Staff: Examples for Improving Compliance, Second
Edition identifies key responsibilities of the hospital, the organized medical staff, and the medical staff
executive committee and governing board in granting and reviewing clinical care credentials and
privileges. It also provides an assortment of examples for improving compliance, and explains The Joint
Commission requirements for granting and reviewing credentials and clinical privileges. Hardcover. 2010.
Book Item Number: CPMS10 $75 158 pages ISBN: 978-1-59940-390-8
E-Book Item Number: EBCPMS10 $75 158 pages ISBN: 978-1-59940-523-0

Patient Safety
Patient Safety
NEW!
Safe Surgery Guide
Foreword by Peter Pronovost, M.D.
The Safe Surgery Guide addresses surgery-related adverse events in
health care organizations worldwide, including wrong-site/procedure/patient
surgery, retention of foreign bodies, anesthesia problems, surgical fires,
medication errors, and postoperative infections. The guide also discusses
additional issues that may potentially diminish or significantly impact
the quality of care.
Because no single remedy will improve the safety of surgery and other
invasive procedures, the Safe Surgery Guide takes a systemwide approach
to the topic. Such an approach requires the completion of a sequence
of steps in care by the entire multidisciplinary team of health care
professionals, in conjunction with the patient and family. The Safe
Surgery Guide also highlights the unique challenges faced by ambulatory
care and office-based surgery organizations and offers proven solutions
for these particular settings. A key component of the book is The Joint
Commission’s Universal Protocol for Preventing Wrong Site, Wrong
Procedure, Wrong Person Surgery.TM
Safe Surgery Guide also includes tools you can customize and use
immediately:
• Illustrations, checklists, and other process improvement guidelines
• Proven solutions, best practices, and case studies from successful
organizations around the world
• Free Online Extras
Hardcover. 2010.
Book Item Number: SSW10 $85 175 pages ISBN: 978-1-59940-407-3
E-Book Item Number: EBSSW10 $75 175 pages ISBN: 978-1-59940-638-1
Best Seller!
Failure Mode and Effects Analysis in Health Care: Proactive Risk
Reduction, Third Edition
This updated JCR best-seller supplies your organization with case studies, tips, and forms used by a
variety of health care professionals and organizations. This book explains the purpose of failure mode
and effects analysis (FMEA) and gives your organization the “how-to” information needed to conduct
successful assessments and reassessments. Hardcover. 2010.
Book Item Number: FMEA10 $85 192 pages ISBN: 978-1-59940-406-6
E-Book Item Number: EBFMEA10 $75 192 pages ISBN: 978-1-59940-525-4

Best Seller!
The Essential Guide for Patient Safety Officers
Edited by Allan Frankel, M.D., Michael Leonard, M.D., Terri Simmonds, R.N.,
and Carol Haraden, Ph.D.
The book, copublished with the Institute for Healthcare Improvement, is a
Patient Safety
comprehensive and authoritative repository of essential knowledge on

patient safety. This book will help patient safety leaders create a culture of
safety; plan, oversee, and implement new safety practices; improve safety-
related management and operations; and encourage clinicians and staff to
contribute to patient safety.
The book discusses research and offers tips and strategies on the
following topics:
• The Role of Leadership • Technology
• Systemic Flow of Information • Direct Observation and
• Reliability and Resilience Feedback
• Teamwork and • Disclosure
Communication • Technology
• Accountability • Process Improvement
• Patient Involvement Methods
• Effective Implementation
Strategies
Softcover. 2009.
Book Item Number: PSOH08 $75 138 pages ISBN: 978-1-59940-234-5
E-Book Item Number: EBPSOH08 $65 138 pages ISBN: 978-1-59940-507-0
Best Seller!
Patient Safety Pocket Guide, Second Edition
Arm your front-line health care staff with this convenient spiral bound pocket-sized guide. Your staff
will be able to immediately verify any questions about best practices to ensure patient safety and
prevent medical errors. They will also receive information about how to involve and educate patients
and their families in their care. Topics include hand hygiene, fall prevention, medication safety,
pressure ulcers, and more. Everything your front-line staff needs at their fingertips!
Spiral bound, softcover, with laminated paper and tabs. 2009.
Book Item Number: PSPG09 $25 66 pages ISBN: 978-1-59940-438-7
Strategies for Addressing Health Care Worker Fatigue

Strategies for Addressing Health Care Worker Fatigue outlines how important proper rest is for health
care worker safety, patient safety, and an organization’s bottom line. This book helps readers identify
those at risk for fatigue and burnout, provides tips on how to rehabilitate a fatigued health care worker,
and offers information on how to prevent staff burnout. Case studies show organizations that are using
creative ways to combat this problem. Softcover. 2008.
Book Item Number: SAHC08 $75 154 pages ISBN: 978-1-59940-229-1
E-Book Item Number: EBSAHC08 $65 154 pages ISBN: 978-1-59940-511-7
14
Pediatric Patient Safety in the Emergency Department
Edited by Steven E. King, M.D.
Co-published by Joint Commission Resources and the American Academy of Pediatrics
Pediatric Patient Safety in the Emergency Department helps leaders at hospitals and emergency
care centers integrate and sustain successful practices to care for pediatric patients. The book
Patient Safety
includes examples, discussions, strategies, tools, and tips that will help health care providers
improve the quality of their pediatric patient care. Softcover with CD. 2010.
Book Item Number: PPSE08 $99 155 pages ISBN: 978-1-59940-212-3
E-Book Item Number: EBPPSE08 $89 155 pages ISBN: 978-1-59940-530-8
Clinical Care Improvement Strategies: Preventing Pressure Ulcers

Pressure ulcers, also known as decubitis ulcers or bedsores, are becoming increasingly common during
hospital stays, according to statistics recently released through the Agency for Healthcare Research and
Quality. This book gives the background and current state of pressure ulcers, focuses on essential
practices related to pressure ulcer prevention, and offers practical tips to help prevent pressure ulcers
and related infections. Case examples offer ideas on what health care organizations around the world
are doing to bring pressure ulcer occurrences to zero. 2009.
E-Book Item Number: EBPUM09 $35 120 pages ISBN: 978-1-59940-320-5
NEW!
Clinical Care Improvement Strategies: Preventing Air Embolism
A venous or pulmonary air embolism in a health care setting is rare, frequently injurious or even deadly,
and most often preventable. This title from Joint Commission Resources covers the topic of air embolisms
thoroughly, including the various types of air embolisms, instances in which air embolisms might occur,
signs and prevention, methods for determining and mitigating severity, and case examples from
organizations who have created processes and procedures to keep patient safe. This book also offers
practical advice on reducing or eliminating air embolisms across health care organizations. 2010.
E-Book Item Number: EBPAE10 $35 82 pages ISBN: 978-1-59940-389-2
Best Seller!
Nurse Managers: A Guide to Practice, 2nd Edition
Edited by Andrew Crowther
Building on the success of the first edition, this extensively revised text covers topics such as taking the
transition to management, rostering, budgeting, staff counseling, occupational health and safety,
managing risk, maintaining quality of care, and leadership skills.
An international team of experienced nurses has again crafted a range of practical, eminently readable
chapters that offer practical advice and ideas for the nurse manager, both new and veteran.
Softcover. 2008.
Book Item Number: NMGP08 $78 293 pages ISBN: 0-9755153-8-9
15
New!
The Value of Close Calls in Improving Patient Safety:
Learning How to Avoid and Mitigate Harm
Edited by Albert W. Wu, M.D., M.P.H., Johns Hopkins University.
Patient Safety
Foreword by James Reason, Ph.D., University of Manchester, U.K.

Every organization is committed to preventing patient safety incidents—events or
circumstances that could have resulted, or did result, in unnecessary harm to a
patient. Clinicians and patient safety leaders now understood how important “close
calls” (also termed “near misses”) are to the improvement of patient safety. This
book serves as an essential guide on how to identify, report, and learn from close
calls in a variety of clinical settings.
Part I is a guide to the literature about the concept of close calls and their
identification, relationship with errors, and use in assessing and improving the
safety and reliability of health care.
Part II provides 15 in-depth case studies, each written by a top expert, which lead
readers through cases, investigations, and solutions. The cases represent a broad
range of problems, areas, and incidents, and are intended to be instructive to
specialists in the respective areas and others. Examples include:
• Wrong-site surgery (surgery) • Pick-list medication mix-up
• Dosing error (radiotherapy) (information technology)
• Retained sponge (radiology) • Excess sedation with epidural
• Warfarin management anesthesia (anesthesia)
(geriatrics/nursing home care)
Hardcover. 2010.
Book Item Number: VNM10 $85 192 pages ISBN: 978-1-59940-415-8
E-Book Item Number: EBVNM10 $75 192 pages ISBN: 978-1-59940-637-4
A Patient Safety Handbook for Ambulatory Care Providers

Most available benchmarks and initiatives concerning patient safety were developed specifically for
hospitals and do not translate easily to ambulatory care. Ambulatory surgical centers, office-based
surgery practices, community health centers, diagnostic imaging centers, urgent care centers, medical
and dental centers, and other ambulatory care facilities face critical and unique patient safety issues on
a daily basis. A Patient Safety Handbook for Ambulatory Health Care Providers provides proven
solutions for keeping patients safe in an ambulatory setting. Softcover. 2010.
Book Item Number: PSAC09 $75 148 pages ISBN: 978-1-59940-367-0
E-Book Item Number: EBPSAC09 $65 148 pages ISBN: 978-1-59940-458-5
Patient Safety Rounds: A “How-to” Workbook

Patient Safety Rounds: A “How-to” Workbook will help health care leaders and staff understand how to
implement patient safety rounds and to ensure that those rounds lead to better quality care in their
organization. Case studies share proven methods from organizations around the world on how patient
safety rounds are currently being implemented and conducted. Softcover. 2008.
Book Item Number: PSRW08 $75 154 pages ISBN: 978-1-59940-279-6
E-Book Item Number: EBPSRW08 $65 154 pages ISBN: 978-1-59940-508-7
16
New!
Using Human Factors Engineering to Improve
Patient Safety: Problem Solving on the Front Line,
Second Edition
Patient Safety
Edited by John Gosbee, M.D., M.S., and Laura Lin Gosbee, M.A.Sc.
Using Human Factors Engineering to Improve Patient Safety: Problem
Solving on the Front Line, Second Edition, an updated edition of the best-
selling 2005 book, describes how to integrate human factors engineering
(HFE) into a health care organization’s patient safety efforts.
In this new edition, top human factors engineering experts explain how their
organizations are deploying human factors engineering to improve health
care safety. Following other highrisk industries such as aviation and nuclear
power, health care organizations are increasingly paying attention to human-
system interactions and how system design can discourage errors.
This book illustrates how health care organizations are using human factors
engineering (HFE) to prevent adverse events. Top HFE experts explain HFE
principles and best practices, as well as how their organizations are
deploying HFE to improve the safety and efficiency of care, including
essential HFE principles and methods for health care professionals and
detailed case studies illustrating how numerous health care organizations use
HFE strategies and solutions.
Special features include the following:

• A survey of essential HFE principles and methods for health care
professionals
• Advice on how to find the right HFE professionals for your organization
• Recommendations on how to teach HFE to sensitize everyone to “hidden”
design based deficiencies that could lead to adverse events
• Ways to build HFE-based design into work areas, medical device and
equipment, and care processes
• Case-studies on using HFE, for example, to make device or EHR
procurement decisions, address failure to respond to auditory alarms, and
improve handoff processes
Hardcover. 2010.
Book Item Number: UHFE10 $85 176 pages ISBN: 978-1-59940-411-0
E-Book Item Number: EBUHFE10 $75 176 pages ISBN: 978-1-59940-526-1
TIPS: Techniques to Improve Patient Safety, 5th Edition

TIPS: Techniques to Improve Patient Safety, 5th edition provides essential patient safety-
related information. The new edition offers:
• Pre-formatted text perfect for including in emails to staff, employee newsletters (either print
or online), paycheck inserts, bulletin boards, and more!
• HTML and plain text formats are conveniently provided so an organization can use the
format that suits its needs
• Quick quiz with every tip to challenge staff and help them retain what they learn An ideal
but simple strategy to remind staff of patient safety concerns Multiple ways to communicate
weekly to staff without disrupting work flow.
CD-ROM. 2009.
CD Item Number: TIPS09 $149 ISBN: 978-1-59940-308-3
17
Infection Prevention and Control
Risk Assessment for Infection Prevention and Control
Infection is an inherent threat in the delivery of health care and requires an ongoing, risk-based
approach. The recent global spread of the H1N1 virus demonstrates how risks that may seem
under control may suddenly change and require new direction for your health care organization’s
infection prevention and control program. Although infection preventionists (IPs) have long
assessed risk related to populations served, services provided, surveillance data, outbreaks, and
lapses in desired practices, assessing risk and setting goals should be purposeful and systematic
to ensure effective infection prevention and control.
Special features of this new book include the following:

Infection Prevention
• Explanation of The Joint Commission’s and Joint Commission International’s infection

prevention and control standards and National/International Patient Safety Goals that are
and Control
relevant to infection risk assessment

• Step-by-step instructions for and examples of how organizations can perform a risk assessment
• Information about how to select appropriate risk assessment methods and tools
• Explanation of infection prevention and control risk points in health care organizations – areas
inside and outside a health care organization that pose infection risks
• Sample infection prevention and control risk assessments
Hardcover. 2010.
Book Item Number: RAHS10 $85 190 pages ISBN: 978-1-59940-414-1
E-Book Item Number: EBRAHS10 $75 190 pages ISBN: 978-1-59940-527-8
New!
The Joint Commission Infection Prevention and Control Handbook for
Hospitals
Edited by Susan M. Slavish, B.S.N., M.P.H., C.I.C.
A department-by-department guide to help hospitals win the battle over infections. The Joint
Commission Infection Prevention and Control Handbook for Hospitals serves as a roadmap to help
hospitals prevent infections before they cause harm to hospital patients and staff. Softcover. 2010.
Book Item Number: GICH09 $75 230 pages ISBN: 978-1-59940-383-0
E-Book Item Number: EBGICH09 $65 230 pages ISBN: 978-1-59940-524-7
Best Seller!
The APIC/JCR Infection Prevention and Control Workbook, Second Edition
Edited by Kathleen Arias, M.S., C.I.C. and Barbara Soule, R.N., M.P.A., C.I.C.
From a collaboration between the Association for Professionals in Infection Control and Epidemiology
(APIC) and Joint Commission Resources comes a practical, hands-on workbook that addresses
infection prevention and control issues in a variety of health care settings. Each chapter provides
checklists and real-life examples of how an organization can develop action plans to address infection
prevention and control. Includes CD with tools. Softcover. A Doody’s Core Title. Spiralbound. 2010.
Book Item Number: ICSA09 $129 164 pages ISBN: 978-1-59940-313-7
E-Book Item Number: EBICSA09 $119 164 pages ISBN: 978-1-59940-481-3

Clinical Care Improvement Strategies: Surgical Site Infections
It is estimated that about 500,000 patients suffer from surgical site infections (SSIs) each year. These
SSIs have been shown to increase hospitalizations by as long as a week, with charges that can average
about $3,000 U.S. dollars. This e-book features best practices for reducing and eliminating SSIs. It also
includes case studies of organizations that have implemented successful SSI-prevention processes. And
it includes all applicable Joint Commission and Joint Commission International standards and goals
related to SSIs. 2010.
E-Book Item Number: EBPSSI10 $35 91 pages ISBN: 978-1-59940-388-5
Clinical Care Improvement Strategies: Preventing Central Line–
Associated Bloodstream Infections
Is your organization struggling with increased central line–associated bloodstream infection (CLABSI)
rates? This e-book serves as a how-to-guide for frontline staff to eliminate CLABSI. A description of
and Control
evidence-based best practices for inserting and maintaining central lines provides staff with a handy
reference of the do’s and don’ts of central lines. Organizations will also find information on best
practices, thus saving them time and money, and most importantly, ensuring patient safety. 2009.
E-Book Item Number: EBCLM09 $35 120 pages ISBN: 978-1-59940-381-6
New!
Clinical Care Improvement Strategies: Preventing Catheter-Associated
Urinary Tract Infections
Urinary tract infections (UTI) are the most common type of health care–associated infection in health
care facilities in the United States and around the world. The vast majority of UTIs are due to urinary
catheters. Catheterization is performed for a number of medically necessary reasons. Too often,
however, urinary catheters are placed unnecessarily, left in place for extended periods of time, inserted
using improper techniques, and not cared for appropriately, all of which can lead to catheter-associated
urinary tract infections (CAUTIs). 2011.
E-Book Item Number: EBPCAU11 $35 50 pages ISBN: 978-1-59940-605-3
Best Seller!
Staff Pocket Guide to MDROs
Edited by Stephen G. Weber, M.D., M.S., University of Chicago
Multidrug-resistant organisms (MDROs) are microorganisms, predominantly bacteria, that have
become resistant to one or more classes of antimicrobial agents. As a result, health care
professionals are encouraged to know effective prevention, treatment, and anti-transmission
strategies when an MDRO is in their organization. The Staff Pocket Guide to MDROs provides
practical information and how-to strategies that health care professionals can use on the job to help
prevent the spread of these potentially dangerous pathogens. Softcover. Spiralbound. 2009.
Book Item Number: MDROPG09 $25 56 pages ISBN: 978-1-59940-311-3

The Nurse’s Role in Infection Prevention and Control
Infection prevention and control continues to be a point of concern in health care. Because of their proximity
to patients and their pivotal role in health care delivery, nurses are in a unique position to make strides in
and enforce infection prevention and control practices. Nurses traditionally provide front line care and have
daily contact with patients, fulfilling vital services such as inserting and changing IVs, administering
medications, interacting with the patients and their families, and monitoring and maintaining patient hygiene,
to name a few responsibilities. Softcover. 2009.
Book Item Number: NRIC09 $75 202 pages ISBN: 978-1-59940-370-0
E-Book Item Number: EBNRIC09 $65 202 pages ISBN: 978-1-59940-494-3
Best Seller!
Toolkit for Preventing Health Care–Associated Infections
Health care-associated infections (HAIs) have been identified as one of the most serious patient safety
issues in health care today. The Toolkit for Preventing Health Care–Associated Infections was created to
and Control
help organizations around the world prevent HAIs. The toolkit explains current evidence-based best
practices and care bundles to prevent six of the most common health care–associated infections:
catheter-associated urinary tract infections, ventilator-associated pneumonia, surgical site infections,
multidrug-resistant organisms, Clostridium difficile infections, and central line–associated bloodstream
infections. In addition, the toolkit provides strategies, tips, and tools to help organizations successfully
implement these best practices and improve staff compliance. Softcover with CD. 2009.
Book Item Number: HAITK09 $149 217 pages ISBN: 978-1-59940-310-6
Best Seller! Hand Hygiene Buttons:

Hand Hygiene Buttons: Ask Me Stopping Infection Is In Our
If I’ve Washed My hands Hands
In an effort to promote global patient safety, we Use these eye-catching buttons to remind
have made the Hand Hygiene Buttons available frontline staff, patients, and families that
in 11 languages including Arabic, Chinese, everyone can help to prevent the spread of
Czech, English, French, German, Italian, infections in your health care organization.
Japanese, Portuguese, Spanish, and Turkish. Perfect for wearing on a lab coat or smock, you
Don't see your language? No problem, just visit can outfit your entire staff with Stopping
www.jcrinc.com to custom order these buttons! Infection buttons. At the same time, make those
in your care aware that potential infections are
Pricing is for English and Spanish only. on your staff’s minds, not on their hands.
Buttons Item Number: HHB05 $5 set of 10 Buttons Item Number: HHB08 $5 set of 10
Best Seller!
Infection Prevention and Control Issues in the Environment of Care®,
Second Edition
This important book helps keep your infection preventionists and facility management professionals
working together to improve your organization’s quality of care. It explores the connection between IC
and environmental standards and explains how to conduct risk assessments before, during, and after
construction and focus on personnel/staff issues. A Doody’s Core Title. Softcover. 2009.
Book Item Number: ICIEC09 $75 142 pages ISBN: 978-1-59940-303-8
E-Book Item Number: EBICIEC09 $65 142 pages ISBN: 978-1-59940-531-5

Quality Improvement
Best Seller!
Doing More with Less: Lean ThinkingTM and Patient Safety in
Health Care
Foreword by Helen Zak, Lean Enterprise Institute
This book serves as an overview of lean thinking and offers practical information and advice based
on what has worked for various health care organizations. This practical, hands-on primer heralds
an exciting new alternative for organizations in search of a proven improvement methodology.
Part One takes an in-depth look at the rules and principles of lean thinking. Chapter by chapter, it
then “unpacks” the tools found in a “lean toolbox.” These tools include value stream mapping, 5S
events, kaizen events, error proofing, and Six Sigma projects. Each chapter provides definitions,
explanations of how to use the tools, and example applications.
Part Two guides readers through real-life applications of key lean concepts and tools by
examining case studies of successful lean projects in specific health care settings. The concluding
chapter helps readers implement lean thinking in their own health care organizations. Softcover.
2006.
Book Item Number: SISP01 $75 144 pages ISBN: 0-86688-951-5
E-Book Item Number: OEBSISP01 $67.50 144 pages ISBN: 978-1-59940-621-3
Quality Improvement
Best Seller!
Managing Patient Flow: Strategies and Solutions for Addressing
Hospital Overcrowding, Second Edition
by Eugene Litvak, Ph.D.
This book provides practical strategies and solutions to deal with hospital overcrowding. It also
addresses the impact of overcrowding on patient safety and how to minimize the potential for adverse
patient outcomes. Softcover. 2009.
Book Item Number: MPF09 $75 150 pages ISBN: 978-1-59940-372-4
E-Book Item Number: EBMPF09 $65 150 pages ISBN: 978-1-59940-489-9
Best Seller!
Tools for Performance Measurement in Health Care: A Quick
Reference Guide, Second Edition
This resource provides readers with a wide range of data collection tools and explanations on use—from
basic to complex—and tells organizations how, when, and why to use the tools. This book also provides
strategies and tips from the perspective of various health care settings and patient populations on how to
use performance measurement tools. In addition, the book and accompanying CD will take the reader
through step-by-step instructions on how to use various tools for systems’ analyses. A Doody’s Core Title.
Softcover. 2008.
Book Item Number: TPMHC200 $99 140 pages ISBN: 978-1-59940-191-1

Best Seller!
Fundamentals of Health Care Improvement
By Gregory Ogrinc, M.D. and Linda Headrick, M.D., with foreword by Paul Batalden, M.D.
To meet the needs of beginners in health care quality, this book:
• Explains the theory, principles, and methods of quality improvement
• Provides opportunities for readers to apply quality improvement in health care
• Helps readers in their daily clinical work to further develop their skills
Softcover. 2008.
Book Item Number: PIMS08 $35 146 pages ISBN: 978-1-59940-236-9
E-Book Item Number: EBPIMS08 $35 146 pages ISBN: 978-1-59940-236-9
Best Seller!
Implementing and Sustaining Improvement in Health Care
Edited by Lisa Schilling, R.N., M.P.H.; Foreword by Mark Chassin, M.D.
This book is designed to help health care organizations develop, implement, evaluate, and sustain
improvements by providing:
• Specific actions that senior leaders and improvement agents can take to plan, guide, and support
sustainability
• Practical strategies and tips for sustaining gains
• Case studies to sharing how organizations have sucessfully maintained their improvements.
Softcover. 2008.
Book Item Number: ISI08 $75 244 pages ISBN: 978-1-59940-187-4
E-Book Item Number: EBISI08 $65 244 pages ISBN: 978-1-59940-485-1
Best Seller!
Root Cause Analysis in Health Care: Tools and Techniques,
Quality Improvement
Fourth Edition
Edited by Richard J. Croteau, M.D.
If something goes seriously wrong with a patient in your organization's care, you want to know what
happened and why so that it won't happen again to anyone else. A fully updated version of a Joint
Commission Resources best-seller, Root Cause Analysis, Fourth Edition is designed to help health care
organizations around the world prevent system failures by using the technique of root cause analysis to
identify causes of sentinel events, implement risk reduction strategies, and develop effective and efficient
ways to improve processes. Hardcover. CD. 2009.
Book Item Number: RCA09 $99 232 pages ISBN: 978-1-59940-318-2
E-Book Item Number: EBRCA09 $89 232 pages ISBN: 978-1-59940-509-4
Managing Performance Measurement Data in Health Care,

Second Edition
This book covers new processes and research in the data management arena, including updated
data collection tools, an update on methods for collecting data, and key ways to display and/or analyze
data. The book also discusses how to incorporate data collection and analysis into everyday activities
and lessen the “burdened” feeling that might come with data analysis. Case studies from a variety of
organizations offer real-world examples that other organizations can adapt and learn from.
Softcover. 2008.
Book Item Number: PMHC51 $79 140 pages ISBN: 978-1-59940-096-9
E-Book Item Number: EBPMHC51 $69 140 pages ISBN: 978-1-59940-500-1
22
Advanced Lean ThinkingTM: Proven Methods to Reduce
Waste and Improve Quality in Health Care
Advanced Lean Thinking: Tools to Increase Quality and Patient Safety by Reducing
Waste offers an effective alternative to traditional health care performance
improvement. A follow-up to the best-selling Doing More with Less: Lean Thinking and
Patient Safety in Health Care, this book focuses on five specific tools and principles
that can eliminate waste, save critical time, and improve the delivery and safety of
patient care.
Part One of Advanced Lean Thinking takes an in-depth look at the foundational
rules and principles of lean thinking. Chapter by chapter, it unpacks a "lean toolbox"
providing definitions, step-by-step explanations of how to use the tools, and example
applications for value stream mapping, kaizen events, 5S events, error proofing,
Six Sigma.
Part Two takes readers through real-life applications of these key lean concepts and
tools by highlighting case studies of successful lean projects in all types of health care
settings. These revealing examples illustrate the collaborative nature and power of lean
tools and identify opportunities for the future. Eight case studies explore lean thinking in
such areas as patient and nurse flow, appointment scheduling, lab turnaround, and
more. The final chapter helps readers successfully advance lean thinking in their own
health care organizations and achieve rapid results. Softcover. 2008.
Book Item Number: ALT08 $75 180 pages ISBN: 978-1-59940-228-4
E-Book Item Number: EBALT08 $65 180 pages ISBN: 978-1-59940-450-9
Best Seller!
Practice-Based Learning and Improvement: Using the Clinical
Improvement Action Guide, Second Edition
Quality Improvement
Edited by Eugene C. Nelson, Paul B. Batalden, and Joel S. Lazar, Dartmouth College
This book explains how to integrate clinical microsystems and practice-based learning into your own organi-
zation, including detailed case studies that reflect core principles and powerful methods, advice on how to
analyze an organization’s current care delivery processes and identify high-impact changes, guidance in
using benchmarking to identify best practices, and strategies for planning and conducting rapid, sequential
tests of change and measuring and demonstrating the results. Softcover. 2008.
Book Item Number: AG200 $75 260 pages ISBN: 978-1-59940-081-5
E-Book Item Number: EBAG200 $65 260 pages ISBN: 978-1-59940-449-3
2010 Doody’s Core Title

Spreading Improvement Across Your Health Care Organization
Edited by Marie W. Schall, M.A. and Kevin Nolan, M.A.
This book, co-published with the Institute for Healthcare Improvement (IHI), provides the most effective
ways to spread change, including:
• Practical strategies and tips for spreading improvement
• Case studies to apply to your organization or system
• Details on IHI’s Framework for Spread, which is organized around three overlapping phases—
planning and setup, communication within the social system, and continuous monitoring and
feedback on the spread process.
Softcover. 2007.
Book Item Number: SIAO07 $75 142 pages ISBN: 978-1-59940-106-5
E-Book Item Number: EBSIAO07 $65 142 pages ISBN: 978-1-59940-515-5
23
Regional Offices
JCI European Offices JCI Middle East Office JCI Asia Pacific Office
Contact: Dr. Carlo Ramponi Contact: Dr. Ashraf Ismail Contact: Dr. Paul Chang
13, Chemin du Levant P.O. Box 505018 37th Floor
Immeuble JB SAY Dubai Healthcare City Singapore Land Tower
F-01210 Ferney-Voltaire Dubai 50 Raffles Place
France Voice: +971 4369 4927 Singapore 048623
Voice: +33 4 50 42 60 82 Mobile: +971 50 653 2883 Singapore
Fax: +33 4 50 42 48 82 Fax: +971 4362 4951 Voice: +65 6829 7208
or Email: aismail@jcrinc.com Fax: +65 6829 7070
Via Ripamonti 44 Email: pchang@jcrinc.com
20100 Milano
Italy
Voice: +39 02 890 75 940
Fax: +39 02 999 80 695
Email: cramponi@jcrinc.com
Dr. Carlo Ramponi Dr. Ashraf Ismail Dr. Paul Chang
See our new JCI resources found on pages 2–6. Also available as E-books!
24
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Organization 2. MAIL: To order by mail, fill out the
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25
JCR E-Books
The quality you expect, plus the convenience you need.
JCR E-Books provide current and in-depth content that keeps today’s health care leaders and
providers around the world fully equipped for just about every challenge. Our research and com-
mon-sense tips and tools are delivered in a way to help you start meeting your biggest accredita-
tion and patient safety needs.
Benefits of E-Books
• Immediate access – convenient way to get the information you need quickly.
• Searchable – find key words or topics throughout the book
• Cost-effective – specially priced, plus no additional shipping and handling charges.
• Multiple languages – some E-Books are available in languages other than English.
For more details on specific E-Book offerings, visit ww.jcrinc.com.
See page 19 See

9 page
ge 1
See pa 19
E-book Topics Include:

• Patient Safety • Staff Competence
• Performance Measurement • Facility Management and Safety
• Infection Prevention and Control • Accreditation Preparation
• Medication Safety
26
JCI 2011 International Practica on Quality Improvement
and Accreditation
JCI’s 2011 International Practica make accreditation preparation as simple as possible, by explaining JCI’s methods and
standards while also highlighting the best practices and processes needed to achieve accreditation success. Most importantly, the
practicum promotes survey success by inviting participants to observe a simulated JCI tracer in a local health care organization.
JCI practica can be any excellent resource for any health care organization for the following reasons:
• Those new to the accreditation process will benefit from the clear explanation of the preparation required to succeed on the
first survey.
• For those familiar with the accreditation process, the JCI practicum discusses the newest and most frequently cited JCI
standards.
• All participants will benefit from the deep explanation of JCI’s methods and processes, which will allow organizations to
serve their patents and maintain continuous standards compliance more effectively and efficiently.
Two 2011 International Practica on Quality Improvement

and Accreditation are scheduled—
in Dubai, UAE, and the Republic of Korea.
For more information or to make a reservation for either practicum, go to the
JCI Conference and Seminars Web site at
http://www.jointcommissioninternational.org/Conferences-and-Seminars/ or
contact us at JCIConsulting@jcrinc.com.
27
Whom to Contact
For information on Joint Commission International Accreditation and Certification Services,
call +1.630.268.4800.
or email JCIAccreditation@jcrinc.com.
For information on Joint Commission International Consulting Services,

call +1.630.268.2900
or email JCIConsulting@jcrin.com.
For information on JCI or JCR publications,

call +1.630.792.5404 or
email jcicustomerservice@PBD.com.
28
Subscribe to The Joint Commission
Journal on Quality and Patient Safety!
The Joint Commission Journal

on Quality and Patient Safety®
features peer-reviewed,
monthly research from health
care experts around the world,
including:
• A virtual “how-to” guide for

performance improvement
tools, methods, and
strategies
• Real-life case studies and

success stories from
international leaders in
quality and safety on
implementing and
sustaining improvements
• Leading-edge research
with practical applications
for quality and safety
professionals, operations
managers, medical
directors, and clinicians
• Insightful and provocative

commentaries on critical
issues and practices
• An editorial board of
internationally renowned
experts
Subscribe now to the monthly health care quality and • Online access to full-text
articles from issues dating
safety journal featured in The New York Times, The
back to January 2000
Washington Post, ABC News, Modern Healthcare, and more!
To order your subscription, please call +1.800.746.6578

or go to www.jcrinc.com/Periodicals/
and select The Joint Commission Journal on
Quality and Patient Safety.
Joint Commission Resources
Spring 2011
International Catalogue
About Joint Commission Resources
JCR is an expert resource for health care organizations, providing consulting services, educational services, and
publications to assist in improving quality and safety and to help in meeting the accreditation standards of The Joint
Commission and Joint Commission International. JCR provides consulting services independently from The Joint
Commission and in a fully confidential manner.
Please visit our Web site at http://www.jcrinc.com.
About Joint Commission International

Joint Commission International (JCI) is a client-focused, results-oriented, premier source of knowledge for health care
organizations, government agencies, and third-party payers throughout the world. It provides educational services,
consulting services, and publications to assist in improving the quality, safety, and efficiency of health care services.
JCI offers international and country-specific accreditation programs and other assessment tools to provide objective
evaluations of the quality and safety of health care organizations.
JCI is a division of Joint Commission Resources, Inc., a wholly controlled, not-for-profit affiliate formed by The Joint
Commission to provide leadership in health care accreditation and quality improvement.
Please visit our Web site at http://www.jointcommissioninternational.org.
Joint Commission Resources (JCR),

an affiliate of The Joint Commission is
the official publisher and educator of
The Joint Commission.
1515 West 22nd Street, Suite 1300W

Oak Brook, IL 60523-2082 U.S.A.
www.jcrinc.com

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Joint Commission Resources

Middle East Distributor Distributor for Hong Kong

Joint Commission International Accreditation ................................................2

Facility Management and Safety ................................................................9

Patient Safety ............................................................................................13

Infection Prevention and Control ..............................................................18

Quality Improvement ....................................................................................21

To Order: Call +1-770-238-0454 or Online at www.jointcommissioninternational.org 1

ACCESS TO CARE AND CONTINUITY OF CARE (ACC)

Standards, Intents, and Measurable

Admission to the Organization

Access to Care and

• Staff Qualifications and Education 43

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