320B EXCAVATOR WITH FIELD INSTALLED COMBINED/ROTATE FUNCTION ...

Page 1 of 4

Shutdown SIS

Previous Screen

Product:  EXCAVATOR 
Model:  320B L EXCAVATOR 6CR00451 
Configuration: 320B EXCAVATOR WITH FIELD INSTALLED COMBINED/ROTATE FUNCTION 6CR00001-UP (MACHINE) 

Service Letter
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 6V6080 TORQUE MULTIPLIERS
FROM DEALER PARTS STOCK
Media Number -SEBE9232-00 Publication Date -25/06/2005 Date Updated -28/06/2005
CONFIDENTIAL

SEBE9232

June 25, 2005

U-206
A-150
D-162
O-171

Dealer tools
PRODUCT IMPROVEMENT PROGRAM FOR REMOVING
6V6080 TORQUE MULTIPLIERS FROM DEALER PARTS
STOCK

0700 07001 7750 PI70103

NOTE: The information supplied in this service

letter may not be valid after the termination
date of this program. Do not perform the work
outlined in this Service Letter after the
termination date without first contacting your
Caterpillar product analyst.
Caterpillar: Confidential Yellow

https://127.0.0.1/sisweb/sisweb/techdoc/techdoc_print_page.jsp?returnurl=/sisweb/sisweb... 10/25/2022
320B EXCAVATOR WITH FIELD INSTALLED COMBINED/ROTATE FUNCTION ... Page 2 of 4

TERMINATION DATE
June 30, 2006

PROBLEM
The hole in the Reaction Anchor of certain 6V-6080 Multiplier Groups
is incorrectly located. Separation of the Reaction Anchor from the
multiplier during operation is therefore possible. 6V-6080 Torque
Multipliers ordered after January 18, 2005 through April 1, 2005
could have the non-conforming hole location.

NOTE: This problem should be considered safety-

related. As such, dealers are to make an effort
at recovering and replacing affected Torque
Multipliers either in use by service personnel
or purchased by their customers. To assist with
this effort, a suggested Notification Letter is
included as an attachment to hang up at the
parts counter.

Illustration 1

ACTION REQUIRED
NOTE: The supplier serial number consists of a three-letter prefix
followed by a single number in the range 0-9. This number is
engraved on the multiplier head at the flat end of the extension
Caterpillar: Confidential Yellow

https://127.0.0.1/sisweb/sisweb/techdoc/techdoc_print_page.jsp?returnurl=/sisweb/sisweb... 10/25/2022
320B EXCAVATOR WITH FIELD INSTALLED COMBINED/ROTATE FUNCTION ... Page 3 of 4

that mates with the Reaction Anchor.

1. Inspect the supplier Serial Number of all 6V-6080 Multiplier

Groups that were ordered between January 18, 2005 and April1,
2005.
2. Replace with new all 6V-6080 Multipliers with the following
Serial Numbers:

ATR4, ATR5, ATR6, ATR7, ATR8, ATR9, ATS0, ATS1, ATS2, AVC0,
AVC1, and all with serial number prefixes ATT, ATU, ATW, ATX,
ATY, ATZ, AUA, AUB, AUC, AUD, AUE, AUF, AUG, AUH, AUI, AUJ, AUK,
AUL, AUM, AUN, AUO, AUP, AUQ, AUR, AUS, AUT, AUU, AUV, AUW, AUX,
AUY, AUZ, AVA, AVB

NOTE: Do not use any multiplier group having one of the above
Supplier Serial Numbers. Make no modification to these
multiplier groups.

SERVICE CLAIM ALLOWANCES

Submit one claim for all 6V-6080 Torque Multipliers removed from
Dealer Inventory. Submit one claim for the affected multipliers
returned to the Dealer from customers.

PARTS DISPOSITION
Note: All dealers make sure to mark the outside of the shipping
container with PI70103.

All Dealers return all 6V-6080 Torque Multipliers removed from

Dealer Parts Stock and a copy of the claim to:

Caterpillar Inc

Attn: Supplier Recovery PI70103

Service Claims Room

8201 N. University

Peoria, IL 61615

Caterpillar: Confidential Yellow

https://127.0.0.1/sisweb/sisweb/techdoc/techdoc_print_page.jsp?returnurl=/sisweb/sisweb... 10/25/2022
320B EXCAVATOR WITH FIELD INSTALLED COMBINED/ROTATE FUNCTION ... Page 4 of 4

Any returns from Dealer customers should be handled in accordance

with your Warranty Bulletin on warranty parts handling.

Attach. (1-Owner Notification)

COPY OF OWNER NOTIFICATION FOR U.S. AND

CANADIAN OWNERS
XYZ Corporation
3240 Arrow Drive
Anywhere, YZ 99999

SAFETY - PRODUCT IMPROVEMENT PROGRAM FOR REMOVING 6V6080 TORQUE

MULTIPLIERS FROM DEALER PARTS STOCK

TOOLS INVOLVED – 6V6080 TORQUE MULTIPLIER

Dear Caterpillar Tool Owner:

The hole in the Reaction Anchor of certain 6V-6080 Multiplier Groups

is incorrectly located. Separation of the Reaction Anchor from the
multiplier during operation is therefore possible. 6V-6080 Torque
Multipliers ordered after January 18, 2005 through April 1, 2005
could have the non-conforming hole location. Remove the torque
multipliers from all work areas and toolboxes.

Contact your local Caterpillar dealer immediately if you have

purchased one of these 6V680 Torque Multipliers. They will be
replaced at no charge to you.

We regret the inconvenience this may cause you, but urge you to have
these 6V6080 Torque Multipliers replaced for your added safety and
satisfaction.

Caterpillar Inc.

Copyright 1993 - 2022 Caterpillar Inc. Tue Oct 25 09:48:39 UTC-0400 2022 
All Rights Reserved.
Private Network For SIS Licensees.

Caterpillar: Confidential Yellow

https://127.0.0.1/sisweb/sisweb/techdoc/techdoc_print_page.jsp?returnurl=/sisweb/sisweb... 10/25/2022