JASMINE VASANTHAKUMAR

E-Mail: jasmine.jade8@gmail.com Mobile: +1 484-273-8953

Work Status : Green Card

Enterprising, results-oriented individual with proven ability to implement standards, procedures & processes that
results in operational excellence and improved business satisfaction. Solid management skills, capable of leading &
motivating individuals to maximise levels of productivity while forming cohesive team environments. A keen
strategist, planner and implementer with expertise in devising strategies aimed at enhancing overall organizational
growth, sustained profitability of operations and improved business performance. Exceptional communicator, focused
on building strong customer relationships.

Profile Summary

Experienced in Property & Casualty Insurance and Retail domain with an experience of 10+ years in:

Software Testing Project Management Team

Management
Documentation & Reporting Client Relationship Management

Hands-on experience in conducting Unit, Integration, Functional, Regression, Smoke, System, UAT, Control Flow,
Data Flow & Path testing of client/server, mainframe and web based (Java, J2EE, VB, ASP & C#.Net) applications.
Significant QA experience in Mac/Windows OS with cross browser web testing of Retail and Insurance products.
Proficiency in end-to-end software testing from requirement analysis to designing, coding, testing & de-bugging.
Expertise in authoring test documents, managing quality assurance program in the organisation and overseeing metrics
data collection & calculation. Technical expertise in all aspects of Software Development Life Cycle & Software
Testing Life Cycle involving requirement analysis, coding, design, development, testing, documentation, etc. of
insurance applications within CMMi, KM, DP & CM standards.

Distinguished efforts in handling Client Management/People Management with International exposure of working
with different people of US geography. Key focus on top line profitability while ensuring optimal utilization of
resources by making optimum use of qualitative and quantitative analysis frameworks & tools. Efficient in working
closely with customers to understand their business model and translate them into software requirement documents
and for preparing test strategy & matrices. Conversant with Mainframe Applications and Open System Environments.
Well versed in executing projects within Insurance/Retail Domain. Expertise in Policy Administration
System/Claims Successfully executed projects like Claims Center Upgrade, Apple IS&T R&D, Project Test
Delivery and System Application Logic testing (FNA - Farmers New Auto). Effectively handled major clients like
Toronto Dominion Insurance (TD Group)(USA/Canada), Apple Inc, USA, Allstate Insurance Co, USA and
Farmers Insurance, USA. Possess excellent communication, interpersonal, analytical and problem-solving skills.

Technical Purview

Testing:
Mainframe Tools:
Database Systems:
Other Tools:
Defect Tracking Tools:
TFS, Guide wire, Majesco, HP Tools (Quality Center ALM, (QTP) and IBM Tools
(Rational Test Manager, Clear Quest & Clear Case), and Radar.
CICS, DB2 & AS400
Oracle, DB2, SQL Server & MS Access
MS Word, Excel, Project, Power Point, Outlook and Lync/Skype
Rational Clear Quest, HP Quality Centre & ALM
Web Technologies: HTML, XML & ASP.NET, Java
Browsers: Internet Explorer, Firefox, Chrome & Safari
Operating Systems: Windows, Mac, MS-DOS & UNIX
Hardware Systems: IBM based PC’s, HP & Sun Enterprise Servers
Methodologies: Agile/Scrum, UML / RUP
Process Models: CMM/CMMI, Business Analysis, QA & Documentation

Organisational Experience

From May'17 – Present Sogeti-Capgemini America Inc.

Team Size: 9 members
Senior Manager

From Mar'15 – Feb’17 Cognizant Technology Solutions, Chennai

Team Size: 9 members (including other vendors)
Sr. Associate - Projects

From Mar’08 - Mar'15 Wipro Technologies Ltd., Chennai

Team Size: 10 members (Offshore Testing Team)
Growth Path:
Mar’08-Jul’10 Test Analyst
Aug’10-Mar’13 Senior Test Analyst
Apr’13-Apr’14 Test Lead (Onsite)
May’14-Mar'15 Test Lead (Offshore)

Key Result Areas:

Software Testing
 Configuring & testing software applications, analysing user requirements, developing test procedures / plans /
bed / cases / strategy / summary report, gap analysis and executing / designing cases using manual testing &
designing techniques
 Performing Defect Analysis to ascertain any non-compliance with the set procedures/ guidelines and testing
software programs to ensure compliance with specifications

Business Analysis
 Managing expectations of the product, conducting system analysis & design and building functionalities &
features in interaction with the client / business / internal business partners / top management & project core team
 Analysing complex problem and identifying potential solutions by exploring diverse alternatives, including
applicable, risks & potential business impact

Project Execution
 Developing project baselines, monitoring & controlling projects with respect to cost, resource deployment, time
over-runs and quality compliance to ensure satisfactory execution
 Dealing with scope, time, schedule, quality, resource and risk associated with the project

Client Servicing
 Providing quick resolution for all queries / issues of the customers by handling client escalations with the management
 Facilitating customer centric operations & ensuring their satisfaction by achieving service quality norms
 Involved in hosting Defect Triage Meeting
 Leading teams and handling multiple projects

Highlights:
With Wipro Technologies Ltd, Chennai
 Presentation and demos to the clients on the value added process that we follow such as Module Based Testing,
OA (Orthogonal Array) depending on the requirements
 Awarded with 'FEATHER IN MY CAP', 'GOOD JOB' AND 'CERTIFICATE OF APPRECIATION'
 Involved in giving inputs for SOW preparation and signoff.
 Steered efforts in setting up various review process within the team to improve application performance, created
various process documents and presented quarterly dashboard after conducting root cause analysis
 Effectively worked in Onsite/Offshore successfully working with stake holders directly and built teams to
maximise business opportunities.

Certification

Certified in INS 101— Property and Liability Insurance Principles (Wipro Internal)

Education

Bachelor of Science in Computer Engineering from Anna University, Chennai, India with Distinction
ANNEXURE

Projects Executed

Sogeti-Capgemeni America Inc., Hartford, CT

Project: Direct to Buyer Mastercard (Cyber)
Client: Hartford Steam Boiler
Role: QA Consultant
Duration: Jul'21- Present

 Taking care of Testing deliverables

 Coordination between the Testing team, Project Managers, Module owners, BAs and Production support teams
 Monitoring defects logged by the testing teams (SIT and UAT) on a daily basis
 Triaging Defects acting as a Defect Manager for UAT and SIT, getting it prioritized for fix and for release
 Logging Defects on behalf of users and managing the defects across ADO and Landesk and across SIT and UAT
 Managing the Testing Team by monitoring the daily activities allocated and overseeing the deliverables
 Creating Overall Test Strategy Documents including SIT and UAT by coordinating with UAT Lead, Automation
and Performance Lead/Manager
 Maintaining discussions with the Automation Manager regarding Automation Test Delivery
 Reviewing the Test Scenarios, Test Evidence, Test Defects, Test Closure Report and sending out Daily and
Weekly status reports
 Signing off with Test Evidence and Testing Comment in Test Track Pro
 Worked with Multiple teams in setting up the Test Process based on the nature of the project.
 Created Testing Document templates to be used across teams adhering to TCoE standards
 Overall Test Monitoring from a TCoE perspective and helping the test teams with showcasing the progress in
order to overcome delay
 Given walkthroughs to multiple testing teams on the Test process expected as per TCoE norms to standardize the
TCoE process across the account.

Project: XLGC and MI Dashboard

Client: AXA XL
Role: Senior Test Manager
Duration: May'17- Feb2021

Description: XL Catlin is a company that offers Insurance and Reinsurance with a variety of products, services and
technology. They excel in finding innovative, creative solutions to the risks – from most familiar to the most complex.

Project Description: XLGC is an in-house claims application that is used to create claims from FNOL to closure. It is
used to create claims for Insureds all over the world with policies maintained across different source systems. It is
integrated with multiple TPA and also a variety of Insurance solutions such as JCI, Tymetrix etc.

MI Dashboard is as its name suggests a dashboard that depicts Management Information using Cognos reporting. It
also has Qlik view to generate adhoc reports.

Responsibilities:
 Attend Demand-Capacity Meetings to make sure that the demand does not overflow the capacity from a
testing perspective
 Prepare the SOW based on the finalized release content and get it approved from the respective PMs based on
whether the work is funded by BAU or Mandate or projects
 Monitor if the ROMs provided by the offshore team is within the agreed threshold based on the requirements
 Coordinate between the clients and the offshore testing team
 Work with the Development Manager, Project Managers, Product Owner, EAI manager and the other
Integration Managers to obtain the testing contents for the release
 Relay daily status to the stakeholders
 Work on the BAU and the Project activities on a day-to-day basis.
 Coordinate with Project Managers for external funding for the testing team
 Moderate meetings with the Product Owner on a weekly basis
 Work on the timesheet issues that the testers might face in logging hours across projects
  Represent the testing team individually in the Weekly IT meetings, Platform Meetings, Release Management
meetings and other project related meetings.
 Monitor the defects logged by the team
 Follow up with issues pending with the carious integration teams
 Take part in the Defect Triage meetings and work on communicating the need to expedite resolutions
 Escalating to the Product Owner as necessary about the issues as and when they surface
 Work on generating the access requests to any new member that joins the team
 Make sure that the chargeable hours are properly logged against each project for the month-end.

Cognizant Technology Solutions, Chennai

Project: CIP & Service Net - Warranty Information Network
Client: American Insurance Group
Role: QA Consultant
Duration: Mar'15-Feb'17

Description: Service Net delivers a full range of service solutions including warranty management administration,
extended service programs, customer service support, service network management, claims processing services, and
service contract underwriting. Service Net is part of AIG's Warranty Division. American International Group, Inc.
(AIG) is a leading global insurance organization serving customers in 100 countries and jurisdictions. AIG companies
serve commercial, institutional, and individual customers through one of the most extensive worldwide property-
casualty networks of any insurer. AIG is the marketing name for the worldwide property-casualty, life and retirement,
and general insurance operations of American International Group, Inc.

Project Description:
Service Net with it's application WIN (Warranty Information Network) is a system that is built on Pega. It focuses on
Consumer warranty for different clients such as Best Buy, LG, Whirlpool, Mobi, Sears and Otterbox. It is used to
create claims on the contracts and process the claims through different stages such as Logistics and Adjudication.
WIN deals with multiple integrations between other applications such as Service Power, Customer Portals and web
portals.

Responsibility:
 Directly worked with clients on a daily basis with analysing and distributing the requirements among members of
the team and to other vendors.
 Involved in preparing Requirement Traceability Matrix to check the coverage, test cases and execution &
reporting bugs in ALM.

 Woked in identifying the automation scenarios when creating the regression suite.

 Assigning work to the team and consolidating statuses from them to the client was a daily activity besides the
status call every evening.

 Involved in writing SQL queriesto access the Orion QA DB in SQL Server Management Studio.

 Analyzing and verifying the requirements from TFS comparing it with the PBIs in QC ALM.

 Involved in working with Exigen on auto policies as a support to other projects

 Trained resources in Guidewire Claim Center based on my past experiences.

 Increased my innovation index in the account by giving an idea of a Rater for another project in the account to test
the premium related tasks.

 Given a case study on the project.

 Prepared Application Understanding Documents that will serve as a reference for the new members of the team.

 Submitted a release-wise report on all the 9 releases worked in the 2-year tenure.

Wipro Technologies Ltd., Chennai

Project: Guidewire Claim Center upgradation
Client: The Toronto-Dominion Insurance group.
Role: Test Lead (Offshore)
Duration: May'14-Mar'15

Description:
Dealing Guidewire Claim Center is a web-based claims system built specifically for property and casualty
TD Insurance is part of the TD Bank Group, one of Canada’s largest financial services organizations. TDI has earned
their place as    the largest direct-response home and auto insurance group and one of the top three personal home and
auto insurance groups in   Canada. They are also the national leader in critical illness insurance and a Canadian
pioneer in affinity marketing, where they work   jointly with groups to market insurance to their members.

Project Description:
Claim-center is a web-based enterprise software application designed to manage  the  process  of reporting, verifying,
and making payments on claims against a policy. It manages the claims process from first notice  of
loss,  through  execution  of financial  transactions,  including  the  payment  and setting of reserves. This insurance
claims management system also manages claims information and
coordinates   the claims process to  ensure  compliance  with  corporate  policies  and  claims  best practices.

Responsibilities:
 Carrying out activities related to test planning, effort estimation, task identification, scheduling, tracking &
reporting
 Involve in Guidewire Claim Center testing – Managing the Claims process from First Notice Of Loss through
execution of Financial transactions including payment and setting of reserves.

 Analysis of Requirements from Business Requirement Document and System Requirement Specifications.

 As a Test Lead was asked to come up with a user guide and KT plan for the team members

 Accumulate the status points from the team on a daily basis and project it to the clients.

 Monitoring and tracking the man hours spent on a daily basis of the team and submitting a monthly report to the
manager for generating Invoice

 Executed the Automated Sanity tests on every new build

 Involved in Black box testing and Regression testing Execution of Test Cases on the ClaimCenter application.

 Manage the test processes using HP ALM  Quality Center 11.0

 Defect tracking and Retesting of defects.

 Perform Sanity test after every new build is deployed.

 Project planing ,tracking and Effort estimation.

Project: Apple IS&T R&D
Client: Apple Inc, Cupertino, CA
Role: Senior Test Lead (Onsite)
Duration: Aug’13-Apr’14

Description:
Apple Computer, Inc., is an American Multinational Corporation that designs and sells Consumer Electronics,
computer software, and personal computers.  The company’s best-known hardware products are the Macintosh line of
computers, the iPod, the iPhone and the iPad. With 61 months of experience with Apple, below are the Projects
involved, roles played and responsibilities handled.

Project Description:
Apple Corporation’s IS&T (Information systems and Technologies) department has four portfolios as R&D, Finance,
Employee Systems and Customer Systems. Each portfolio has its own scope and boundaries. And I have been
involved in the R&D portfolio.

Responsibilities:
 Extensively worked in functional testing in the projects like MFI (Made For ipx (iphone, ipad and ipod)), Attache
and NFA
 As a lead, came up with a plan to make proper use of the automation resources
 Planned the automated trigger of the scripts in Jenkins by coordinating with the development team,Business and
the clients after agreeing upon the incoming number of builds.
 Planned the automated report that will be generated and sent to the stakeholders immediately after the scripts
complete testing the latest builds
 Came up with a plan to run sanity tests on every build automatically using Jenkins integration team and initiated
the automation scripts via Jenkins

 Involved in Module Based Testing and brought down the time taken for the test case preparation, which was a
customer value-add
 Execution of the CLI scripts
 Involved in leading the SOA, Automation (Selenium) and Manual test teams
 Involved in gathering the requirements directly from the Business and communicating it to the team for
preparation of the test cases and scenarios
 Involved in review meetings for analyzing test results and Metrics.
 Meeting face-to-face with the clients to understand their timelines and coming up with an acceptable estimation
and walking them through the Plan and getting approval then and there.
 Responsible for productivity, RCA and Test Metrics Analysis
 Designed and put into use a page called 'Connect-Me' for the entire R&D QA team to update so that
all the clients would have a one-place access to the updates on every happening anytime.
 Defects Tracking and Reporting in Radar
 Managing an Offshore Testing Team for all testing activities
 Establishing various processes like defect tracking, review closure & document approvals.

Project: Product Quality Services - Project Test Delivery

Client: Allstate Insurance Co., Northbrook, IL
Role: Test Lead (Onsite) and Senior Test Analyst (Offshore)
Duration: Apr’13–Jul’13 and Aug’10-Mar’13

Description:
The Allstate Corporation is the largest publicly held personal lines property and casualty insurer in Allstate was
founded in 1931 and became a publicly traded company in 1993. They are listed on
the New York Stock Exchange under the trading symbol ALL.  Allstate is widely known through the "You're In Good
Hands With Allstate" slogan. As of year-end 2013, Allstate had $123.5 billion in total assets. In 2014 Allstate was
number 92 on the Fortune 500 list of largest companies in America.
Project Description:
The Product Quality Services (PQS) group at Allstate has embarked on a strategic initiative to choose “Best-in- class”
partner to assist in the various components of the sourcing strategy for a team involved in testing the
functionalities related to the application releases with respect to enhancements, defect fixes etc. The
testing for Auto, Property, Commercial and Consumer Household lines of business includes functional /
System Testing for Full Quote, New Businesses, Endorsements, Special Business Operations(SBO), Renewals,
Scheduled activities, Utilities, Alliance Policy View and Easy Quote. All of the above functionalities will be
tested for Exclusive Agents, Independent Agents, Customer& Enterprise Services (CES) ATSC/PPCOE and CIC
Channels.

Responsibilities:
 As onsite coordinator, leading the offshore team on the various projects that comes in
 Co-ordinating and interacting with the stakeholders on a daily basis for better understanding of the technicalities
of the requirements.
 Attending multiple project calls and meetings every day with the clients and business
 Organizing a daily status call with the offshore leads and the respective team to resolve issues and to make
sure that we are on the same page.
 Reviewing the Test cases written by the team members and sending it for approval
 Reviewing the FAT cases and all the necessary documents before submitting it to business so that it gets approved
with Zero Instance Errors
 Verifying the Raters and the Data Comparison sheet
 Providing estimates for the incoming projects and reviewing them.
 As Senior Test Engineer, assigning work to the team and peer reviewing their work before submission.
 Preparing Test Strategy Plan and Test Cases and walking the customers and Business through them in the
Business Review Meetings
 Executing the test cases and taking care of the given project throughout the complete cycle till Rollout.
 Performing RCA
 Involved in OA (Orthogonal Array) for Test Case Optimization for the team, that was a value- add to the
customers
 As SME, conducting Sessions on the topics that the team has to be aware of and making sure of their
understanding of the subject through the Q&A sessions.
 As training coordinator, ensured that the rookies or the Newly Joined members are taken through all the trainings
before working on a project and also testing them by multiple rounds of reverse KTs.

Project: SALT - System Application Logic testing (FNA - Farmers New Auto)
Client: Farmers Insurance Company, Los Angeles, CA
Role: Test Analyst
Duration: Jul’08-Jul’10

Description:
Farmers Insurance Group (informally Farmers) is a U.S. insurer group of automobiles, homes and small businesses
and also provides other insurance and financial services products.

Project Description:
System Application Logic Testing (SALT) is the environment where we perform the UAT for Farmers Insurance
Group Personal Lines Applications (PLA). SALT’s agenda is to provide user acceptance testing on the
Personal line application projects, to assure quality in the enhancements and the change requests, and to pass the
bug fixes so that the customer is satisfied with the result.
Farmers Auto2 are the enhancement project of FARMERS INSURANCE AUTO line of business in
the states of US with a variation in the rating system. This system captures customer information through
Data capture and the same is processed under modules like Policy validation, Premium determination,
Discount derivation and under writing systems. The testing of this application was done in Green screen –
mainframe interfaces (CICS) and in E-Auto & Express – Web interface. The application was built over the new billing
platform – FSCD (Financial system for Collection and Disbursement) that was introduced as a part of Billing
Simplification Project (BSP).

Responsibilities:
 Involved in the Test case execution, co-ordination in the PLA environment that includes activities like Bug
detection and tracking, Requirement analysis and execution tracking by analyzing the client’s needs.
 Involved in the development of test cases by studying the business requirements.
 Took responsibilities like status reporting of test case execution, Data migration tracking, Warranty analysis,
Defect Rejection analysis.
 Involved in activities like Ad-hoc testing and in forming the traceability matrix for authoring the test data with
customer focus.
 Took responsibilities for Status reporting, defect tracking and participating in review meetings to
understand the client’s view.