Sample Class, Mid-term and End-term tests:

Class test (Week 5)

1. The resources of a manager include all of the following, EXCEPT ______.

c. time resources

2. Terrence owns a successful coffee bar. He’d like to expand his business by adding a second location
across town, but has found that economic uncertainty has made most banks reluctant to provide him with
the loan he would need to do so. With which type of resource is Terrence struggling?
b. financial

3. Which of the following is considered a manager’s most valuable resource?

a. human

4. Management skills include all of the following, EXCEPT ______ skills.

a. technical

5. Three friends, Saad, Shaheena, and Syddarth, all started at Plastico the same day. Saad was just
promoted to the level of mid-manager because he was the first to master the inventory management
system. Saad has been promoted due to his ______ skills.
a. technical

6. The ______ include(s) the factors that affect the organization’s performance from within its boundaries.
a. internal environment

7. What does one call the organization’s purpose or reason for being?
b. mission

8. Which of the following would be an example of a company’s mission?

b. We focus on bringing the best customer service to anyone in the world.

9. Robert works for Nordstrom and loves his job. He attributes the love for his job to the values and
beliefs that the company shares with its employees. Robert’s affinity for his job is most likely due to the
company’s ______.
a. organizational culture

10. Products and services offered to customers are ______.

a. resources
b. physical inputs
c. outputs
d. internal factors

11. Which of the following companies are based primarily in one country but transact business in other
countries?
a. international companies

12. A(n) ______ has ownership in operations in two or more countries.

c. multinational corporation

13. Which trade barrier uses a tax method?

a. tariffs

14. ______ are a total ban on the importing of a product from one or more countries.
a. Embargos

15. Decision making is ______.

b. the process of selecting a course of action that will solve a problem

16. Which of the following is representative of reflective decision making?

b. The individual is sometimes viewed as indecisive.
17. Which of the following is representative of consistent decision maker?
d. They tend to follow the steps in the decision-making model

18. The decision-making model includes all the following steps, EXCEPT ______.
c. discussing the decision with relevant stakeholders

19. Kimberly is a sales associate at a clothing store and a customer has come to her with an item that
needs to be returned. The customer said that the stitching was coming undone. Kimberly followed the
company’s policy on returns of defective merchandise and completed the return transaction for the
customer. What kind of a decision did Kimberly have to make in this situation?
b. programmed decision

20. ______ managers tend to make more non-programmed decisions than ______ managers do.
c. Upper-level; lower-level

Mid-term test (8 week)

1. By definition, a long-term plan generally takes longer than ______ to achieve.

b. 1 year

2. Shamar is an upper-level manager at Fortune 500 company. The company feels like they are outdated
and want to recreate their image and go in a different direction. What kind of planning will Shamar use to
develop their new mission and long-range objectives?
b. strategic planning

3. The ______ is the foundation of the other four steps in the strategic planning process.
c. mission

4. The differences between strategic planning and operational planning are primarily ______.
a. time frame and management level involved

5. Which of the following is NOT a part of the situation analysis?

a. industry and competitive situation analysis
b. company situation analysis
c. identification of a competitive advantage
d. portfolio analysis

6. A situation analysis ______.

a. is focused only on an organization’s internal strengths and weaknesses
b. focuses on those features in a company’s environment that most directly affect its options and
opportunities
c. describes how strategic planning is different from operational planning
d. is a plan for pursuing a mission and achieving objectives

7. In 2007, Apple Inc. released the iPhone, which was a breakthrough in the cell phone market. Today,
competitors such as Samsung, Motorola, and HTC each have smartphones on the market that closely
resemble the iPhone in both form and functionality. What form of change did the first iPhone
demonstrate?
d. discontinuous

8. ______ is the alteration of existing work routines and strategies that affect the whole organization.
a. Organizational change

9. ______ describes what occurs when new technologies cause previously successful firms to fail.
d. Innovator’s dilemma

10. Online streaming and downloading of music have replaced the compact disc. Which of the following is
this an example of?
b. technology cycles
11. ______ is the implementation of a new idea.
d. Innovation

12. During discontinuous change, one should manage innovation using the ______.
b. experimental approach

13. The structure of an organization must be aligned with its ______.

a. ethics
b. profitability
c. culture
d. environment

14. Formal authority ______.

a. arises from the patterns of relationships and communication that evolve as employees interact and
communicate
b. is always more effective than informal authority
c. is the unsanctioned way of getting things accomplished
d. is based on the specified relationships among employees

15. Which type of authority is more common in organic organizations?

a. decentralized

16. Zoe’s supervisor requires her to consult with him before every decision. Even though Zoe is an
experienced and high-performing employee, her manager closely watches her work and double-checks
all of her reports. Based on this, it is likely that Zoe’s manager could be described as a ______.
c. micromanager

17. As a benefits specialist in her company’s human resources department, Charlotte has the
responsibility to advise and assist other personnel with regard to their various benefit options. Charlotte’s
authority to help her company’s other employees is best described as ______.
d. staff authority

18. What determines the type of organizational design an organization falls under?
a. type of departmentalization

19. Telling employees to perform tasks that are a part of their job design is ______.
b. issuing orders

20. A manager should determine the amount of autonomy he or she gives an employee to develop a plan
to accomplish a delegated task based on the employee’s ______.
d. capability level

Class test (12 week)

1. The human resources management process is also known as the ______.

a. staffing process

2. In relation to the parts of the human resources management process, compensation would fall under
______.
a. human resources planning
d. retaining employees

3. The HRM process involves ______, attracting, ______, and retaining employees.
a. planning for; developing

4. The process of staffing the organization to meet its objectives is ______.

d. strategic human resources planning

5. The ______ identifies the tasks and responsibilities of a position.

b. job description
6. Karl owns a Halloween costume store and needs to hire some seasonal workers for September and
October. Which of the following would best meet his needs?
a. executive recruiters

7. Organizational behavior is the study of ______ that affect ______ in the workplace.
d. actions; performance

8. You can only observe ______ and try to explain and predict their behavior based on your
understanding of the OB foundations.
d. individuals’ actions

9. Jeremy has started and continues to run three very different successful businesses in his hometown.
Those who know him well say that the secret to Jeremy’s success is that he’s always looking for creative
ideas for meeting customers’ needs which other local businesses aren’t currently meeting. Which
entrepreneurial type best describes Jeremy?
d. innovator

10. ______ is/are a combination of behavioral, mental, and emotional traits that define an individual.
b. Personality

11. ______ are positive or negative evaluations of people, things, and situations.
b. Attitudes

12. Conscientiousness is a good predictor of ______, so companies recruit employees with good
attitudes.
c. job performance

13. As a manager, if you create ______ by expecting high performance and treating employees as
capable, you will get their best performance.
c. win-win situations

14. The type of power that usually stems from the ability to impose negative outcomes on employees is
______.
d. coercive

15. Which theory proposes that motivating employees comes from their needs for achievement, power,
and affiliation?
d. acquired needs theory

16. Each of the following needs from Maslow’s hierarchy of needs is considered to be a maintenance
factor under two-factor theory, EXCEPT ______.
c. esteem

17. Operant conditioning is another name for ______.

a. equity theory
b. expectancy theory
c. goal-setting theory
d. reinforcement theory

18. Characterizing a person as a certain type of person in order to encourage them to behave in a desired
manner is called ______.
c. altercasting

19. When giving an employee praise, where should you start?

d. Tell the employee what they did correctly.

20. ______ intelligence includes cognitive, motivational, and behavioral dimensions of multicultural
competence.
c. Cultural

End-term test (15 week)

1. One of the dimensions of trustworthiness is ______, which is getting the task done.
b. competence

2. Leadership is a serial emergence of both official and unofficial leaders as part of a simultaneous,
ongoing, mutual influence process. Hence, all leadership is ______.
d. shared leadership

3. Both extroverts and ______ tend to seek leadership roles.

a. narcissists

4. Individuals who are motivated by a need for ______ tend to seek leadership roles, whereas people
motivated by a need for ______ do not.
a. power; achievement
b. affiliation; achievement
c. power; affiliation
d. achievement; power

5. Which of the following situational leadership theories works to match the employees’ maturity level in a
given situation?
a. situational leadership model

6. Situational leadership theory is also called ______.

a. adaptive theory

7. Leadership styles identified by the path-goal model are directive, participative, supportive, and ______.
b. achievement-oriented

8. Control describes the process used to ______ progress to achieve objectives.

c. vet

9. Actual measures of ______ is critical to the controlling process.

c. results

10. ______ is designed to anticipate and prevent possible problems.

b. Preliminary control

11. XYZ Corp’s customer satisfaction is slowly declining. What part of the organizational system are they
most likely lacking in?
a. feedback

12. Although in most organizations, the ______ department is the only functional area that actually
transforms the inputs into the outputs of goods and services that are sold to customers, all functional
departments use the systems process.
a. operations

13. Aadya, the manager at a large restaurant chain, was just given information from the corporate office
on how to increase sales in their region. She was given a list of goals for the next quarter. She was the
recipient of what step in the control systems process?
c. set objectives and standards

14. ______ analyzes the organization’s planning, organizing, leading, and controlling functions to look for
improvements.
a. Management audit

15. Self-control, clan control, and standing plans are measured in what control frequency?
c. constant

16. Flexibility within operations is based on product ______ and ______.

d. volume; variety
17. ______ refers to the use of strategies to increase the speed with which an organization goes from
creativity to delivery.
d. Time-based competition

18. When Cyril has several assignments he has to work on for his classes, he always works on each
assignment in the order it was received. For instance, if he received an assignment to write a paper on
Monday and an assignment to research stock prices on Tuesday, he will work on the paper first and not
start the stock research until the paper is done. This is an example of which priority scheduling method?
b. first come–first served

19. ______ is the process of listing activities that must be performed to accomplish an objective.
b. Scheduling

20. Sheet aluminum has been delivered to a factory that makes beverage cans. To the factory that makes
the cans, the aluminum is an example of ______.
b. raw materials