Cblmcss Module 4

Maintaining and Date Developed: Document No.
SPUS-ICT-001
January 2015 Issued by:
Repairing Computer
Date Revised:
Systems and March 2015 Page 1 of 68
Networks Developed by: SPUS
Computer Systems Engr. John
Servicing NC II Pearl Manungas Revision # 01
Table of Contents
INTRODUCTION ................................................................................... 3
HOW TO USE THIS COMPETENCY BASED LEARNING MATERIAL ..................... 4
LIST OF COMPETENCIES ..................................................................................... 6
MODULE CONTENT ........................................................................................ 7
LEARNING OUTCOME 1 PLAN & PREPAIR FOR THE MAINTENANCE OF
COMPUTER SYSTEM & NETWORK ....................................................................... 9
LEARNING EXPERIENCE 1................................................................................... 11
INFORMATION SHEET 4.1-1 PREVENTIVE MAINTENANCE OF COMPUTER SYSTEM
& NETWORK......................................................................................................... 12
SELF CHECK 4.1-1............................................................................................... 16
LEARNING OUTCOME 2 MAINTAIN COMPUTER SYSTEM & NETWORK ......... 18
INFORMATION SHEET 4.2-1 MAINTAIN COMPUTER SYSTEMS & NETWORK ...... 21
TASK SHEET 3.2-1 MAINTAIN COMPUTER SYSTEMS & NETWORK ..................... 27
LEARNING OUTCOME 3 DIAGNOSE FAULTS OF COMPUTER SYSTEMS &
NETWORK .................................................................................................... 29
INFORMATION SHEET 4.3-1 DIAGNOSE FAULTS OF COMPUTER SYSTEMS &
NETWORK ............................................................................................................ 32
TASK SHEET 4.3-1 DIAGNOSE FAULTS OF COMPUTER SYSTEMS & NETWORK 44
LEARNING OUTCOME 4 REPAIR / CORRECT DEFECTS IN COMPUTER
SYSTEMS ..................................................................................................... 46
INFORMATION SHEET 4.4-1 COMPUTER TROUBLESHOOTNG GUIDE ............... 49
JOB SHEET 4.4.-1 COMPUTER TROUBLESHOOTING .......................................... 53
LEARNING OUTCOME 5 INSPECT / TEST COMPUTER SYSTEM & NETWORK 55
INFORMATION SHEET 4.5-1 TESTING COMPUTER SYSTEMS & NETWORK ........ 58
JOB SHEET 4.5-1 TEST COMPUTER SYSTEMS & NETWORK .............................. 66
BIBLIOGRAPHY ............................................................................................ 68
Maintaining and Date Developed: Document No. SPUS-ICT-001

Repairing Computer
Date Revised:
Introduction
This module is designed to develop & enhance
the knowledge, skills, & attitudes of a Computer
Systems Service Technician, in accordance with
industry standards. It covers the basic and common
competencies in addition to the core competencies
such as to install and configure computers systems,
set-up computer networks and servers and to
maintain and repair computer systems and
networks.

Repairing Computer
Date Revised:
HOW TO USE THIS COMPETENCY BASED LEARNING
MATERIAL
Welcome to the module in Computer Systems Servicing NC II. This

module contains training materials and activities for you to complete.
The units of competency are as follows: “Install and Configure

Computer Systems” contains knowledge, skills and attitudes required for
Computer Systems Servicing level (NCII).
You are required to go through a series of learning activities in order to

complete each learning outcome of the module. In each learning outcome are
Information Sheets and Resources Sheets (Reference Materials for further
reading to help you better understand the required activities). Follow these
activities on your own and answer the self-check at the end of each learning
outcome. You may remove a blank answer sheet at the end of each module
(or get one from your facilitator/trainer) to write your answers for each self-
check. If you have questions, don’t hesitate to ask your facilitator for
assistance.
Recognition of Prior Learning (RPL)
You may already have some or most of the knowledge and skills covered in
this learner's guide because you have:
been working for some time
already completed training in this area.
If you can demonstrate to your trainer that you are competent in a

particular skill or skills, talk to him/her about having them formally
recognized so you don't have to do the same training again. If you have a
qualification or Certificate of Competency from previous trainings, show it to
your trainer. If the skills you acquired are still current and relevant to the
unit/s of competency they may become part of the evidence you can present
for RPL. If you are not sure about the currency of your skills, discuss this with
your trainer.
At the end of this module is a Learner’s Diary. Use this diary to record
important dates, jobs undertaken and other workplace events that will assist
you in providing further details to your trainer or assessor. A Record of
Achievement is also provided for your trainer to complete once you complete
the module.
This module was prepared to help you achieve the required competency,
in Constructing Aquaculture Facilities. This will be the source of information
Repairing Computer
Date Revised:
for you to acquire knowledge and skills in this particular trade independently
and at your own pace, with minimum supervision or help from your
instructor.
 Talk to your trainer and agree on how you will both organize the
Training of this unit. Read through the module carefully. It is divided
into sections, which cover all the skills, and knowledge you need to
successfully complete this module.
 Work through all the information and complete the activities in each
section. Read information sheets and complete the self-check.
Suggested references are included to supplement the materials
provided in this module.
 Most probably your trainer will also be your supervisor or manager.

He/she is there to support you and show you the correct way to do
things.
 Your trainer will tell you about the important things you need to
consider when you are completing activities and it is important that you
listen and take notes.
 You will be given plenty of opportunity to ask questions and practice on

the job. Make sure you practice your new skills during regular work
shifts. This way you will improve both your speed and memory and also
your confidence.
 Talk to more experience workmates and ask for their guidance.
 Use the self-check questions at the end of each section to test your own
progress.
 When you are ready, ask your trainer to watch you perform the
activities outlined in this module.
 As you work through the activities, ask for written feedback on your
progress. Your trainer keeps feedback/ pre-assessment reports for this
reason. When you have successfully completed each element, ask your
trainer to mark on the reports that you are ready for assessment.
 When you have completed this module (or several modules), and feel
confident that you have had sufficient practice, your trainer will arrange
an appointment with registered assessor to assess you. The results of
your assessment will be recorded in your competency Achievement
Record.
Repairing Computer
Date Revised:
COMPUTER HARDWARE SERVICING NC II
COMPETENCY-BASED LEARNING MATERIALS
List of Competencies
No. Unit of Competency Module Title Code
Install and Configure Installing and Configuring ELC724331

1.
Computer Systems Computer Systems
Setting – up Computer ELC724332

2. Set-up Computer Networks
Networks
Setting – up Computer ELC724333

3. Set-up Computer Servers
Servers
Maintain and Repair Maintaining and

4. Computer Systems and Repairing computer ELC724334
Networks systems and networks

Repairing Computer
Date Revised:
MODULE CONTENT
QUALIFICATION TITLE: Computer Systems Servicing NC II
UNIT OF COMPETENCY: Maintain and Repair Computer Systems & Network
MODULE TITLE: Maintaining and Repairing Computer Systems and

Network
MODULE DESCRIPTOR:
This module covers the knowledge, skills and attitude needed to maintain computer
systems and networks
NOMINAL DURATION: 40 Hours
LEARNING OUTCOMES:
At the end of this module you MUST be able to:
LO. 1 Plan and prepare for maintenance and repair

LO. 2 Maintain computer systems and networks
LO. 3 Diagnose faults of computer systems
LO. 4 Rectify/correct defects in computer systems
LO. 5 Inspect and test the computer systems and networks
ASSESSMENT CRITERIA:
1. Maintenance and/or Diagnosis of faults is planned and prepared in line
with job requirements.
2. Tools, equipment and testing devices needed for the maintenance are
obtained and checked for correct operation and safety
3. Materials necessary to complete the work are obtained in accordance
with established procedures and checked against job requirements.
4. OHS policies and procedures are followed in line with job requirements.
5. Computer systems and networks for maintenance are checked against
job/service order or instructions and specifications.
6. Appropriate personal protective equipment is used in line with
standard procedures.

Repairing Computer
Date Revised:
7. Normal function of computer systems and networks are
checked in accordance with manufacturer’s instructions.
8. Scheduled/periodic maintenance is performed in accordance
with manufacturer’s requirements.
9. Where necessary, needed repairs/replacements are made in
accordance with established procedures.
10. Unplanned events or conditions are responded to in accordance
with established procedures
12. Faults or problems in the computer systems and networks are
diagnosed according to requirements and in line with the
13. Contingency measures are managed and implemented in
accordance with established procedures
with established procedures.
16. Defective components or parts are replaced or corrected
without damage to the surrounding environment or services
17. Adjustments, if necessary are made in accordance with
established procedures
with established procedures
19. Final inspections are undertaken to ensure that the testing
conducted on the device conforms with the manufacturer’s
instruction/manual
20. Computer systems and networks are checked/tested to ensure
safe operation.
21. OHS standards and 5S principles are followed according to
enterprise policies
22. Work site is cleaned and cleared of all debris and left in safe
condition in accordance with company procedures
23. Excess components and materials are disposed of based on
WEEE directives and 3Rs waste management program.
24. Report is prepared and completed according to company
requirements

Repairing Computer
Date Revised:
LEARNING OUTCOME # 1 PLAN AND PREPAIR FOR THE
MAINTENANCE OF COMPUTER
SYSTEMS AND NETWORK
CONTENTS:
 Plan/conduct maintenance procedures according to job requirements.

 Safety measures are observed at all times.
 Identify and diagnose faulty system.
 Prepare tools and test equipment.
 Identify or obtain PC specifications and schematic diagrams.
 Identify or obtain Network functions and specifications.
1. Maintenance and/or Diagnosis of faults is planned and prepared in

line with job requirements.
2. Tools, equipment and testing devices needed for the
maintenance are obtained and checked for correct operation and
safety
3. Materials necessary to complete the work are obtained in
accordance with established procedures and checked against job
requirements.
4. OHS policies and procedures are followed in line with job
requirements.
5. Computer systems and networks for maintenance are checked
against job/service order or instructions and specifications.
CONDITIONS:
CONDITIONS:
The students/trainees must be provided with the following:
 OHS guidelines and policies.

 PC specifications
 Network designs
 Schematic Diagrams
 Books/magazines
 Manuals
METHODOLOGIES:

Repairing Computer
Date Revised:
 Lecture
 Discussion
 Demonstration
 Viewing multimedia
ASSESSMENT METHODS:
 Written examination
 Practical examination

Repairing Computer
Date Revised:
LEARNING OUTCOME # 1
PLAN AND PREPAIR FOR THE MAINTENANCE OF COMPUTER SYSTEMS AND
NETWORK
Learning Activities Special Instructions
Read the Information Sheet 4.1- Read, understand the information

1(Preventive Maintenance of sheet and evaluate yourself using
Computer Systems & network) . Self Check 4.1-1

Repairing Computer
Date Revised:
INFORMATION SHEET 4.1-1
PREVENTIVE MAINTENANCE OF COMPUTER SYSTEMS &
NETWORK
Learning Objectives:
After reading this INFORMATION SHEET, YOU MUST able to:
1. Learn the purpose of maintaining computer systems and network.

2. Identify elements of maintaining and troubleshooting process.
Introduction
This information sheet introduces preventive maintenance and the troubleshooting

process and also discusses troubleshooting as a concept. Detailed troubleshooting
techniques are outlined in subsequent chapters as they apply to specific software
and devices.
Preventive maintenance is a regular and systematic inspection, cleaning, and

replacement of worn parts, materials, and systems. Preventive maintenance helps to
prevent failure of parts, materials, and systems by ensuring that they are in good
working order.
Troubleshooting is a systematic approach to locating the cause of a fault in a

computer system.
A good preventive maintenance program helps minimize failures. With fewer failures,
there is less troubleshooting to do, thus saving an organization time and money.
Preventive maintenance can also include upgrading certain hardware or software
such as a hard drive that is making noise, upgrading memory that is insufficient, or
installing software updates for security or reliability.
Troubleshooting is a learned skill. Not all troubleshooting processes are the same,
and technicians tend to refine their troubleshooting skills based on knowledge and
personal experience. Use the guidelines in this chapter as a starting point to help
develop your troubleshooting skills.
Although each situation is different, the process described in this chapter will help
you to determine your course of action when you are trying to solve a technical
problem for a customer.
Explain the Purpose of Preventive Maintenance

Repairing Computer
Date Revised:
Preventive maintenance reduces the probability of hardware or software problems
by systematically and periodically checking hardware and software to ensure
proper operation.
Hardware
Check the condition of cables, components, and peripherals. Clean components to
reduce the likelihood of overheating. Repair or replace any components that show
signs of damage or excessive wear.
Use the following tasks as a guide to create a hardware maintenance program:
 Remove dust from fan intakes.

 Remove dust from the power supply.
 Remove dust from components inside the computer.
 Clean the mouse and keyboard.
 Check and secure loose cables.
Software
Verify that installed software is current. Follow the policies of the organization
when installing security updates, operating system updates, and program updates.
Many organizations do not allow updates until extensive testing has been
completed. This testing is done to confirm that the update will not cause problems
with the operating system and software. Use the tasks listed as a guide to create a
software maintenance schedule that fits the needs of your computer equipment:
 Review security updates.

 Review software updates.
 Review driver updates.
 Update virus definition files.
 Scan for viruses and spyware.
 Remove unwanted programs.
 Scan for hard drives.
 Defragment hard drives.
Benefits
Be proactive in computer equipment maintenance and data protection. By

performing regular maintenance routines, you can reduce potential hardware and
software problems.
Regular maintenance routines reduce computer downtime and repair costs.

A preventive maintenance plan is developed based on the needs of the equipment. A
computer exposed to a dusty environment, such as a construction site, needs more
attention than equipment in an office environment. High-traffic networks, such as a
school network, might require additional scanning and removal of malicious software
or unwanted files. Document the routine maintenance tasks that must be performed
on the computer equipment and the frequency of each task. This list of tasks can
then be used to create a maintenance program.
The following are the benefits of preventive maintenance:
Repairing Computer
Date Revised:
 Increases data protection
 Extends the life of the components
 Increases equipment stability
 Reduces repair costs
 Reduces the number of equipment failures
Identify the Steps of the Troubleshooting

Process
Troubleshooting requires an organized and logical approach to problems with
computers and other components. A logical approach to troubleshooting allows you
to eliminate variables in a systematic order. Asking the right questions, testing the
right hardware, and examining the right data helps you understand the problem.
This helps you form a proposed solution to try.
Troubleshooting is a skill that you will refine over time. Each time you solve
another problem, you will increase your troubleshooting skills by gaining more
experience. You will learn how and when to combine, as well as skip, steps to reach
a solution quickly. The following troubleshooting process is a guideline that you
can modify to fit your needs.
 Explain the purpose of data protection.
 Identify the problem.
 Establish a theory of probable causes.
 Test the theory to determine an exact cause.
 Establish a plan of action to resolve the problem and implement the
solution.
 Verify full system functionality, and if applicable, implement preventive
measures.
 Document findings, actions, and outcomes.
In this section, you will learn an approach to problem solving that can be applied to
both hardware and software. You also can apply many of the steps to problem
solving in other work-related areas.
Note
The term customer, as used in this book, is any user who requires technical
computer assistance.
Explain the Purpose of Data Protection

Before you begin troubleshooting problems, always follow the necessary
precautions to protect data on a computer. Some repairs, such as replacing a hard
drive or reinstalling an operating system, might put the data on the computer at
risk. Make sure that you do everything possible to prevent data loss while
attempting repairs.
Caution
Although data protection is not one of the six troubleshooting steps, you must
protect data before beginning any work on a customer’s computer. If your work
results in data loss for the customer, you or your company could be held liable.

Repairing Computer
Date Revised:
Data Backup
A data backup is a copy of the data on a computer hard drive that is saved to
media such as a CD, DVD, or tape drive. In an organization, backups are routinely
done on a daily, weekly, and monthly basis.
If you are unsure that a backup has been done, do not attempt any troubleshooting
activities until you check with the customer. Here is a list of items to verify with the
customer about data backups:
 Date of the last backup

 Contents of the backup
 Data integrity of the backup
 Availability of all backup media for a data restore

Repairing Computer
Date Revised:
SELF CHECK 4.1-1
I. Answer the following questions and write your answer in the space
provided.
1. Explain briefly what is Preventive Maintenance?
2. Explain briefly what is the purpose of preventive maintenance?
3. Give 5 benefits of preventive maintenance?
4. List down steps of troubleshooting process?
5. Explain briefly what is the purpose of Data Protection?

Repairing Computer
Date Revised:
Acceptable Answers 4.1.-1
1. Is a regular and systematic inspection, cleaning, and replacement of

worn parts, materials, and systems. Preventive maintenance helps to
prevent failure of parts, materials, and systems by ensuring that they are
in good working order.
2. Preventive maintenance reduces the probability of hardware or software

problems by systematically and periodically checking hardware and
software to ensure proper operation.
3. Increases data protection

Extends the life of the components
Increases equipment stability
Reduces repair costs
Reduces the number of equipment failures
4.
o Explain the purpose of data protection.
o Identify the problem.
o Establish a theory of probable causes.
o Test the theory to determine an exact cause.
o Establish a plan of action to resolve the problem and implement the
solution.
o Verify full system functionality, and if applicable, implement
preventive measures.
o Document findings, actions, and outcomes
5. Before you begin troubleshooting problems, always follow the necessary

precautions to protect data on a computer. Some repairs, such as
replacing a hard drive or reinstalling an operating system, might put the
data on the computer at risk. Make sure that you do everything possible
to prevent data loss while attempting repairs.

Repairing Computer
Date Revised:
LEARNING OUTCOME # 2 MAINTAIN COMPUTER SYSTEMS &
NETWORK
CONTENTS:
 Procedures in maintaining computer systems and network are followed

 PPE
 Safety measures are observed.
 Diagnose and identify faulty systems.
 Run diagnostics software.
 Repair or replace faulty system
 Burn-in or test repaired or replaced computer system

2. Normal function of computer systems and networks are checked in
accordance with manufacturer’s instructions.
3. Scheduled/periodic maintenance is performed in accordance with
manufacturer’s requirements.
4. Where necessary, needed repairs/replacements are made in
accordance with established procedures.
5. Unplanned events or conditions are responded to in accordance with
CONDITIONS: The students/trainees must be provided with the following:
 PC specification
 Personal protective equipments
 Gloves and goggles
 Masks
 Anti-static wrist wraps
 Materials
 Contact cleaners/ soap or detergents
 Dust brush
 Chamois or rags
 Basin/ water
 Diagnostics software and CD-ROMs
 Tools and test equipments
 Slotted head screwdriver
 Philips head screwdriver

Repairing Computer
Date Revised:
 Long nosed pliers
 Allen bit wrench
 Multi-tester
 Spare parts
METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
ASSESSMENT METHODS:

Repairing Computer
Date Revised:
MAINTAIN COMPUTER SYSTEMS & NETWORK
Read the Information Sheet 4.2-1( Read, understand the information

Maintain Computer Systems & sheet and evaluate yourself using
Network ) Task sheet 4.2-1.
Perform the instructions stated in the

Task Sheet 4.2-1, before proceeding
to the next activity.

Repairing Computer
Date Revised:
Maintain Computer System and Network
1. Maintain your computer system.

2. Maintain your computer network.
3. Perform hardware and software maintenance.
Introduction
A properly maintained computer will provide you with substantially higher speeds,
both via RAM and on the internet, regardless of your hardware setup and
configurations. The second law of thermodynamics states that all systems atrophy
(degrade) over time - well, here are a few tips on how to delay the inevitability.
Maintaining Computer System
Step 1 Clean out all the junk left behind by browsers. To do this, you can use the
Disk Cleanup utility included on the Windows systems, or download a freeware
program such as CCleaner to do it for you. In Linux you can use Kleansweep or
Bleachbit. Cookies and cache left behind by browsers can amount up to gigabytes of
wasted space, so it is imperative they're deleted.

Repairing Computer
Date Revised:
STEP 2 Search and destroy spyware and/or viruses on your PC. There is a myriad
of tools available to do this. AVG Anti Virus is a good one to use. Download.com is a
great place to legally obtain these tools.
STEP 3 Defragment your hard drive monthly to keep your computer running
smoothly. Windows XP includes a utility to do this, but a tool called Magical Defrag
also exists, which automatically defragments your system during periods of
inactivity.

Repairing Computer
Date Revised:
STEP 4 Uninstall programs you no longer use, and delete music you no
longer listen to. The more free space your computer has, the faster it will go.
You'll be surprised how much space you'll free up and how much your
computer's performance will increase.
STEP 5 Use the msconfig command in the RUN command prompt to open up a
window that will allow you to uncheck start up programs you don't use. This
can up your start up and boot down times a lot. CCleaner also has a feature that
allows you to do the same thing (Tools--->Startup)

Repairing Computer
Date Revised:
STEP 6 Use your computers disk management systems.
 For Windows, select Performance and Maintenance and then choose

"Rearrange items on your hard disk..." and "Free up space on your hard
disk."
 For Mac, go to the Applications Folder, select Utilities Folder then launch
Disk Utility.
MAINTAINING COMPUTER HARDWARE AND NETWORK
STEP 1 Always run your computer on a UPS as this will help protect it from
electric surges. Phone lines for modems and cat 5 or cat 6 network lines also need
surge suppression as they can and will take out your network card or modem in an
electric storm.

Repairing Computer
Date Revised:
STEP 2 Your computer can grow dusty in less than a year, depending on where
it is stored. Open it up depending on how dusty your house is. If it's not too dusty,
then check every few months, but if it's super dusty(your house), then be much more
proactive about it. Remove the dust on the bottom with a vacuum (or cloth), then
spray with compressed canned air. Pay special attention to the CPU heat sink and
CPU fan. Hold the fan still while spraying it as you can cause it to spin out and on
reboot it may have more noise. Spray the intakes to the Power supply fan also. Since
you have the cover off reboot and listen for noisy fans make sure all fans are working.
Replace the fan if it stops spinning or starts making unnatural sound or you can try
to lubricate the bearing,this might help.
STEP 3 Be careful when plugging in USB, Ethernet, speakers, printer etc. into
your computer. Ports such as USB and Ethernet can easily be damaged from careless
placement. These repairs can be costly and these ports are a necessity.

Repairing Computer
Date Revised:
Step 4 Underclock your CPU for the ultimate in longevity.

Repairing Computer
Date Revised:
TASK SHEET 4.2-1
Title: MAINTAIN COMPUTER SYSTEM AND NETWORK
Performance Objective: Given the proper procedure in maintaining

computer system and network, you should be able
to perform hardware, software and network
maintenance.
Supplies/Materials :
 Cleaning materials
 WD 40
 Contact Cleaner
Equipment : 1 set DESKTOP COMPUTER

1 network switch
1 Wireless Router
Steps/Procedure:
1. Prepare the necessary materials before starting the task.

2. Perform software maintenance follow steps indicated in the
information sheet 4.2.1.
3. Perform hardware maintenance follow the steps indicated in the
information sheet 4.2.1.
4. Terminate all electrical and network connections.
5. Observer 7s practice in your workstation.
Assessment Method:
Performance Criteria Checklist 4.2.1

Repairing Computer
Date Revised:
Performance Criteria Checklist 4.2-1
CRITERIA YES NO
Did you….
1. Performed hardware maintenance procedure properly?
2. Performed software maintenance procedure properly?
3. Improve systems performance after maintenance?

Repairing Computer
Date Revised:
LEARNING OUTCOME # 3 DIAGNOSE FAULTS OF COMPUTERS
SYSTEMS & NETWORK
CONTENTS:
 Procedures in diagnosing and repairing network and systems are

followed
 Safety measures are observed.
 Diagnose and identify faulty systems and cables.
 Run diagnostics software.
 Repair or replace faulty systems and cables.
 Burn-in or test repaired or replaced network or computer system.
1. Appropriate personal protective equipment is used in line with standard

procedures.
2. Faults or problems in the computer systems and networks are diagnosed
according to requirements and in line with the standard procedures.
3. Contingency measures are managed and implemented in accordance with
CONDITIONS: The students/trainees must be provided with the following:
 PC and network specification

 Network Cables and peripherals
- UTP Cat. 5 cables
- UTP Cat.3 cables
- RJ 45 modular plug
- Hubs/switches
- Modem/router
 Network layout and schematic diagrams
 Personal protective equipments
- Gloves and goggles
- Masks
- Anti-static wrist wraps
 Materials
- Contact cleaners/ soap or detergents
- Dust brush
- Chamois or rags
- Basin/ water
 Diagnostics software and CDROMs

Repairing Computer
Date Revised:
Tools and test equipments
- Slotted head screwdriver
- Philips head screwdriver
- Long nosed pliers
- Allen bit wrench
- Crimping tool
- Cable tester
- Multi-tester
- Spare cables
METHODOLOGIES:
 Lecture
 Discussion
 Demonstration
ASSESSMENT METHODS:

Repairing Computer
Date Revised:
DIAGNOSE FAULTS OF COMPUTER SYSTEM & NETWORK

1(Diagnose faults of computer sheet and evaluate yourself using
System & Networks) Task Sheet 4.3-1
Evaluate yourself by performing the

Task Sheet 4.3-1 before proceeding
to the next activity

Repairing Computer
Date Revised:
DIAGNOSE FAULTS OF COMPUTER SYSTEMS AND NETWORK
1. Diagnose faults in a computer system.

2. Diagnose faults in a computer network.
3. Apply technical solution to fix the problems.
How to Diagnose a Computer System Problem
Many people are faced with everyday computer problems that are easy to fix, but are
unable to diagnose the actual problem. While there are many problems a computer
will be faced with, this article will tell you where to look for common problems.
STEP 1 Check the POST. POST stands for Power On Self Test. This is generally the
first or second thing that appears on a computer after turning on the power. This
appears before the operating system begins to load. The POST will display any
problems found with hardware that makes the computer unable to boot, POST may
also display problems with hardware that allow the computer to boot, but not operate
at its full capacity during operation.

Repairing Computer
Date Revised:
STEP Notice the load time of the OS (operating system). A longer than usual
load time may indicate seek errors (or other errors) in the hard drive.
STEP 3 Notice any graphics problems once the OS has loaded. Reduced
graphics may indicate driver failures or hardware failures with graphic cards.

Repairing Computer
Date Revised:
STEP 4 Perform an auditory test. An auditory test is an unorthodox, but still
effective way of judging how hard a computer is working. With the computer on and
running, play any decent length audio file (usually above 30 secs). If the audio is
choppy or slow, it usually means that the processor is working at an elevated level,
or there is not enough RAM to run all programs loading. Changing the startup sound
is a great way to apply this test. Another issue associated with choppy sounds is PIO
(Programmed Input/Output) Mode. This affects how the hard drive reads and writes
data from a drive. Switching to DMA allows for faster reads and writes, and can
sometimes repair choppy audio.
STEP 5 Check any newly installed hardware. Many operating systems, especially
Windows, can conflict with new drivers. The driver may be badly written, or it may
conflict with another process. Windows will usually notify you about devices that are
causing a problem, or have a problem. To check this use the Device Manager, this
can be accessed by entering the Control Panel, clicking the System icon, clicking the
Hardware tab, and clicking on Device Manager. Use this to check and arrange the
properties of hardware.

Repairing Computer
Date Revised:
STEP 6 Check any newly installed software. Software may require more resources
than the system can provide. Chances are that if a problem begins after software
starts, the software is causing it. If the problem appears directly upon startup, it may
be caused by software that starts automatically on boot.

Repairing Computer
Date Revised:
STEP 7 Check RAM and CPU consumption. A common problem is a choppy or
sluggish system. If a system is choppy it is good practice to see if a program is
consuming more resources than the computer can provide. An easy way to check
this is to use the Task Manager, right click on the taskbar select Task Manager, and
click the Processes tab. The CPU column contains a number that indicates the
percentage of CPU the process is consuming. The Memory Usage column indicates
how much memory a process is consuming.
STEP 8 Listen to the computer, if the hard drive is scratching or making loud
noises, shut off the computer and have a professional diagnose the hard drive.
Listen to the CPU fan, this comes on a high speed when the CPU is working hard,
and can tell you when the computer is working beyond its capacity.

Repairing Computer
Date Revised:
STEP 9 Run a virus and malware scan. Performance problems can be caused by
malware on the computer. Running a virus scan can unearth any problems. Use a
commonly updated virus scanner (such as Norton Antivirus or Avast! Antivirus) and
a commonly updated malware scanner (such as Spybot Search & Destroy).
STEP 10 Check for the problem in safe mode. As a last ditch effort, check the
problem in safe mode. To enter safe mode, tap F8 repeatedly during POST (this works
on most systems). If the problem persists in safe mode, it is a fair bet that the
operating system itself is to blame.

Repairing Computer
Date Revised:
Troubleshooting network connection problems
To troubleshoot a network connection problem, try these steps first:
1. Open Network Diagnostics by right-clicking the network icon in the

notification area, and then clicking Diagnose and repair.
2. Make sure that all cables are properly connected.
3. If you're trying to connect to another computer, make sure that computer is
on and that you have enabled file and printer sharing on your network. For
more information, see Networking home computers running different versions
of Windows.
4. If the problem began after you installed new software, check your connection
settings to see if they have been changed.
Basic network troubleshooting
Because of the variety of network configurations, operating systems, setup, etc. not
all of the below information may apply to your network or operating system.
Note: We cannot assist you with network problems due to an unknown passwords
or unknown ISP settings. Since we have no method of verifying or determining this
information.
Adapter resources
Verify that the network adapter is properly

installed and detected by the computer with no conflicts. In Microsoft Windows,
open the Device Manager and verify there are no errors. "Network adapters" should
be present for each network adapter installed in the computer, similar to the
example on the right.
 How do I get into Windows Device Manager?

 Identifying problems in Windows Device Manager.
If conflicts exist or the network adapter is being detected as an Other device. The
network card has not been properly installed in the computer. Try letting Windows
re-detect and install the Network card by removing the network adapter and any

Repairing Computer
Date Revised:
other conflict devices from Device Manager and then rebooting the computer. If
Windows re-detects the card but does not find the drivers, download the network
adapter drivers from the computer manufacturer or the network card
manufacturer.
 How do I remove a device in Windows Device Manager?

 Listing of network drivers and network card manufacturers.
Verify connections
Wired Network
If this is a wired network, verify that the network cable

is properly connected and make sure the LEDs next to the network jack are
properly illuminated. For example, a network card with a solid green LED or light
usually indicates that the card is either connected or receiving a signal. If the green
light is flashing, this is an indication of data being sent or received. In the picture is
an example of LAN port with two LED indicators next to the RJ-45 port. With this
port, one LED will light up if connected properly and the other will flash when
transmitting data.
If there are no lights or the lights are orange or red the card may be bad, not
connected properly, or that the card is not receiving a signal from the network. If
you are on a small or local network and have the capability of checking a hub,
switch, or router verify that the cables are properly connected and that it has
power. If after checking the connections the LED indicators appear bad, the
network adapter, port, or cable may be defective.
Wireless Network

Repairing Computer
Date Revised:
If you're using a laptop with a wireless network make sure if the laptop has a Wi-Fi
button that it is turned on. Many laptops have a Wi-Fi button that allows the
wireless network to be turned on and off. In the picture is an example of a Wi-Fi
button that is currently enabled.
If the button is turned on, make sure you're using the correct Wi-Fi hotspot by
right-clicking on the Network icon in the Windows Notification Area and clicking
"Connect to a network". Usually, the network with the strongest connection (the
most bars) will be your wireless router.
Finally, when connecting to most wireless networks you need to enter the proper
SSID (password) to connect to the network. If the incorrect SSID has been entered
you cannot access the network.
Adapter functionality
Verify that the network card is capable of pinging itself by using the ping
command. Windows users can ping the computer from a Windows command line.
Unix and Linux users can ping from the shell.
Repairing Computer
Date Revised:
To ping the card or the localhost, type either
ping 127.0.0.1
or
ping localhost
Doing either of the above commands should get replies from the network card. If
you receive an error or if the transmission fails the network card is not physically
installed into the computer correctly, has the incorrect drivers, or that the card is
bad.
Connect to the router
If all of the above steps have been checked and your network has a router, make
sure the computer can connect to the router by performing the below commands.
Determine the routers address
Using the ipconfig command (or ifconfig command for Linux) determine the router's
address by looking at the Gateway address. Below are the steps for Microsoft
Windows users, Linux users can substitute ipconfig for ifconfig.
1. Open the Windows command line.

2. From the command prompt type ipconfig and press enter. This command
should give you an output similar to the example below.
Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . : computerhope.com.
IP Address. . . . . . . . . . . . : 192.168.1.103
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.1.1
The Default Gateway is the address of your router. Most home routers have a
gateway address that starts with 192.168 like the address shown above. Assuming
your gateway address is 192.168.1.1 attempt to ping the router to see if it can send
and receive information by running the below command.
ping 192.168.1.1
If you get replies back from the router, the connection between your router and
computer are good, and you can skip to the next step.
If you do not receive any replies back from the router either the router is not setup
properly or your connection between the router and the computer are not correct.
Reset your router to make sure it is not a problem with your router by following the
steps below.
Repairing Computer
Date Revised:
1. Turn off the power to the computer and leave it off.
2. Unplug the power to your router and cable modem or DSL modem.
3. Leave the power cables disconnected for 10-15 seconds and then plug in
your modem and then your router again.
4. Finally, turn on your computer again and repeat this step to see if you can
ping your router.
If you have a wireless network and followed the above steps but cannot ping the
router turn the computer off again and connect the computer to the router using a
cable instead of wireless. If a wire also not work connect the manufacturer of the
router for additional support or replacement.
Firewall
If your computer network utilizes a firewall, make sure all required ports required
are open, especially port 80, which is the HTTP port. If possible, disable the firewall
software program or disconnect the computer from the firewall to make sure it is
not causing the network problems.
Internet is not working
If you're able to ping the router, but are still unable to connect to the Internet,
either your router is improperly configured or the ISP is having issues.
Note: Some ISPs such as Comcast require special software be installed. Make sure
any software included with your Modem or other hardware has been installed on at
least one computer if you are setting up a new Internet connection.
If your Internet has been working but recently stopped working, give it a few
minutes to make sure it is not a temporary outage. If after waiting a few minutes,
you still have problems and you have not disconnected the power to your router
and modem already follow the steps below.
1. Turn off the power to the computer and leave it off.

2. Unplug the power to your router and cable modem or DSL modem.
3. Leave the power cables disconnected for 10-15 seconds and then plug in
your modem and then your router again.
4. Finally, turn on your computer again and repeat this step to see if you can
ping your router.
If after following the above steps the Internet is still not working, open the Windows
command line and run the below command.
ping google.com
Running the above command should get a reply from Google. If you get a reply, this
is an indication that the Internet is working, but you may be encountering a

Repairing Computer
Date Revised:
problem with the Internet browser you are using to browse the Internet. Try an
alternative browser such as Firefox or Chrome.
If you're getting no reply from Google, your router or modem is not reaching the
Internet. If you have a router, make sure your router has DHCP enabled and that
the WAN or Gateway address is the proper ISP address.
Finally, if trying the above steps has not helped contact the ISP to make sure there
is no problem on their end and to assist you further with any special
configurations.
Additional troubleshooting
Another method of determining network issues is to use the tracert command if you
are a Windows user or the traceroute command if you are a Linux or Unix variant
user. This command gives you an overview of each of the devices (routers) a packet
travels (hops) over a network and can give you an idea of where a problem exists in
your network or outside of your network.
To use this command you must be at the command line and type one of the below
commands depending on your operating system.
tracert google.com
or
traceroute google.com
If run successfully you should begin to see each hop between the computer and
network devices. When the connection fails, determine what device is causing the
issue by reviewing the traceroute listing.

Repairing Computer
Date Revised:
TASK SHEET 4.3-1
Title: DIAGNOSE FAULTS IN COMPUTER SYSTEMS &
NETWORK
Performance Objective: Given the proper procedure in diagnosing computer

systems & network, you should be able to perform
troubleshooting in terms of hardware, software and
network.
Supplies/Materials :
 Star Screw driver

 Cleaning tools
 Lan tester
 Multimeter
 1m Ethernet cable
Equipment : 1 set DESKTOP COMPUTER (faulty)

1 network switch
Steps/Procedure:
1. Prepare the necessary materials before starting the task.

2. Using the diagnosing procedure provided in the information sheet above,
diagnose the problem of faulty CPU provided.
3. Run Diagnostics software provided to diagnose software or hardware
problems.
4. Classify whether it is a hardware, software or a network problem.
5. Make a written diagnostics report and prepare this for the repairing
procedure in the next task.
7. Observer 7s practice in your workstation.
Assessment Method:
Performance Criteria Checklist 4.3.1

Repairing Computer
Date Revised:
CRITERIA
YES NO
Did you….
1. Performed hardware diagnostics procedure
properly?
2. Performed software diagnostics procedure

properly?
3. Wrote diagnostics report accurately?

Repairing Computer
Date Revised:
LEARNING OUTCOME # 4 RECTIFY / CORRECT DEFECTS IN
COMPUTER SYSTEMS
CONTENTS:
 PPE (Personal Protective Equipment)

 Proper diagnosing and replacement of defective components and parts
 Established procedure in repairing defects are followed
 Document the task undertaken.
1. Appropriate personal protective equipment is used in line with standard

procedures.
2. Defective components or parts are replaced or corrected without damage
to the surrounding environment or services
3. Adjustments, if necessary are made in accordance with established
procedures
established procedures.
CONDITIONS:
 Books/manuals/magazines
 Tools and test equipment
- Long nosed pliers
- Allen bit wrench
METHODOLOGIES:
 Lecture
 Discussion
 Demonstration

Repairing Computer
Date Revised:
ASSESSMENT METHODS:

Repairing Computer
Date Revised:
RECTIFY / CORRECT IN DEFECTS IN COMPUTER SYSTEM

1(Computer Troubleshooting Guide) sheet and evaluate yourself using
Task Sheet 4.4-1.
Task Sheet 4.4-1 before proceeding to
the next activity

Repairing Computer
Date Revised:
COMPUTER TROUBLESHOOTING GUIDE
1. Diagnose PC Hardware and Software problems in an organize manner.

2. Troubleshoot detected hardware and software problems with ease using
the chart.
3. Isolate defective hardware components.
Introduction
Computer troubleshooting flow charts are used to determine computer
problems in an organize manner. These shortens troubleshooting time and
isolates the problem immediately.
Figure 1: COMPUTER BOOT REPAIR FLOWCHART

Repairing Computer
Date Revised:
Figure 2: HARD DISK REPAIR FLOWCHART

Repairing Computer
Date Revised:
Figure 3: MOTHERBOARD REPAIR FLOWCHART

Repairing Computer
Date Revised:
Figure 4: VIDEO CARD REPAIR FLOWCHART

Repairing Computer
Date Revised:
JOB SHEET 4.4-1
Title: Computer Troubleshooting
Performance Objective: Given the equipment, materials and tools you

should be able to diagnose and repair PC hardware
and software problems according to standard
procedures.
Supplies/Materials : Information Sheet 4.4-1, motherboard driver

and manual
Equipment : Computer System, multi-tester and basic

hand tools
Steps/Procedure:
1. Perform all the instructions stated and fill in the required fields needed
in the table 4.4-1 located below.
2. Turn off and unplug all the wires and connectors connected from
your CPU.
3. Remove the hard disk; disconnect SATA / ATA connector and
power supply connector. Then connect the power cable to the CPU
and the VGA connector from the monitor, afterwards turn on the
CPU. Write down the error message or problem in the table and
solutions done to solve the problem. Be sure to turn off the CPU
and return the hard disk properly after this step.
4. Remove the RAM modules from the slots, then turn on the
computer and observe what happens. List down the observation
and solutions done to solve the problem. Be sure to turn off the
CPU and return the RAM Modules properly after this step.
5. Remove the processor from the CPU socket and turn on the
computer afterwards, observe what happens. List down the
observation and the solution done to solve the problem. Be sure to
turn off the CPU and return the Processor properly after this step.
6. Remove the 24 / 20 pins power connector from the motherboard
then turn on the computer. Observe what happens. List down the
Repairing Computer
Date Revised:
observation and the solution done to solve the problem. Be sure to
turn off the CPU and return the 24 / 20 pins power connector to
the motherboard after this step.
Table 4.4-1
Problem Description / Error Message Solution Steps Undertaken Remarks
Assessment Method:
Demonstration with Performance Criteria Checklist 4.4-1
CRITERIA YES NO
Did you….
1. Properly disconnect the computer components
from the CPU Case?
2. Diagnose computer system problems based on
error messages and symptoms?
3. Follow the computer troubleshooting guide in
solving the problem?
4. Return properly the computer components from
the CPU case?

Repairing Computer
Date Revised:
LEARNING OUTCOME # 5 INSPECT / TEST COMPUTER SYSTEMS &
NETWORK
CONTENTS:
 Check the maintained/serviced computer systems to ensure safe operation.

 Run or conduct computer to computer communications.
 Connect to the internet if necessary.
 Burn-in serviced or replaced components.
 Document the task undertaken.
1. Final inspections are undertaken to ensure that the testing conducted on the
device conforms with the manufacturer’s instruction/manual
2. Computer systems and networks are checked/tested to ensure safe operation.
3. OHS standards and 5S principles are followed according to enterprise policies
4. Work site is cleaned and cleared of all debris and left in safe condition in
accordance with company procedures
5. Excess components and materials are disposed of based on WEEE directives
and 3Rs waste management program.
6. Report is prepared and completed according to company requirements
CONDITIONS:
 Books/manuals/magazines
 Tools and test equipment
- Long nosed pliers
- Allen bit wrench
METHODOLOGIES:
 Lecture
 Discussion

Repairing Computer
Date Revised:
 Demonstration
ASSESSMENT METHODS:

Repairing Computer
Date Revised:
INSPECT / TEST COMPUTER SYSTEMS & NETWORK

1(TESTING COMPUTER SYSTEMS sheet and evaluate yourself using
& NETWORK) Job Sheet 4.5-1.

Job Sheet 4.5-1 before proceeding to
the next activity

Repairing Computer
Date Revised:
TESTING COMPUTER SYSTEMS AND NETWORK
1. Test different computer systems components.

2. Provide appropriate repairing procedure if necessary.
3. Perform final inspection before deployment.
Testing a computer hard drive for failures
A bad hard drive can cause an assortment of different issues on your computer.
Below are just a few of the possible issues you may encounter. It is important to
remember that the below issues can also be caused by more than just a bad disk
drive.
1. Errors when reading, copying, moving, or deleting data on the computer.

2. Extremely slow.
3. Operating system unable to boot.
4. Other random errors or computer reboots.

Repairing Computer
Date Revised:
Software solutions
Below is a listing of a software programs available that are designed to test your
computer's hard drive for errors.
 Scandisk - Users running Microsoft Windows who're still able to get into
Windows can utilize the already installed disk checking tool Scandisk to find
and repair any errors on their hard drive.
 Chkdsk - Another Windows command line utility to test the hard drive. If
you're unable to boot into Windows, boot from the Windows CD, enter the
recovery console, and run chkdsk /f to fix errors.
 TestDisk - Fantastic free and open source utility to test and fix different
hard drive errors.
 Hitachi Drive Fitness Test (DFT) - Great third-party utility that can be
used with most hard drives and supports the option to create a bootable CD
image.
 Seagate SeaTools - Fantastic and free program that is used to test all
computer hard drives.
 HDD health - Another great program that utilizes S.M.A.R.T technology to
display a hard drive's statistics, such as the temperature of the drive, it's
overall health, and every other SMART attribute.
Another option is to download the files to make your own Ultimate Boot CD. This
CD will contain multiple tools for testing computer hardware, including hard
drives, and help fix some of those issues as well.
Replace the hard drive
If the hard drive appears to be bad or is generating SMART errors indicating its bad
even after trying the above suggestions, we suggest replacing it.
Often hard drives have a several year warranty and if the drive or the computer the
drive is in is relatively new, it may still be under warranty (even if the computer
isn't).
If you're concerned about recovering lost data from a defective drive consider using
a company who specializes in data recovery.
Computer power supply (PSU)

Although some programs, such as SpeedFan, can help monitor the voltage and
power supplied to computer fans, there is no software utility to test the integrity of
computer power supplies.
There are methods of testing the connectors on a power supply using a multimeter.
However; due to potential damage to the power supply, as well as the motherboard
Repairing Computer
Date Revised:
and other components connected to it, this information is not posted on Computer
Hope. Due to their relatively low cost and easy installation, we suggest users who
believe their power supply is failing or bad replace it.
How to test computer memory to determine if it's bad
Bad memory can cause an assortment of different issues on your computer. Below
are just a few of the possible issues you may encounter. It is important to
remember that the below issues can also be caused by more than just bad memory.
1. Computer does not boot, and you are getting a beep code. See the POST and
beep code page for additional information about them.
2. Random computer crashes causing BSOD, General Protection Fault error
messages, Illegal Operations, Fatal Exceptions, etc.
3. Random computer reboots.
4. Windows or other program installation failure.
Note: Before testing your memory, if you have recently added any new memory into
the computer, we suggest you temporarily remove it to make sure it is not the
cause of your issue.
Software
There are several software programs available that are designed to test your
computer's hardware, including the computer's memory:
 Windows Vista, Windows 7 and later have a Windows Memory Diagnostics

Tool that can be accessed by clicking on the Start Orb and typing "memory"
in the run line. Running this command opens the Memory Diagnostics Tool
with two options: "Restart now and check for problems" or "Check for

Repairing Computer
Date Revised:
problems the next time I start my computer." Choosing either of these
options runs the computer through a memory test the next time it starts up.
 Memtest86 - Our recommendation for testing computer memory,
Memtest86 is an x86 compatible, free memory tester.
 DocMemory - Another great software solution to test the status of your
computer's memory.
Below is a listing of some other great products for you to check out.
 Memory testers - Companies offer different hardware solution for testing

computer memory. These are the highest quality methods for testing
memory, but likely only to be used at a computer service center because of
their cost.
 PC-doctor - Another fantastic, but not cheap solution often used by service
centers and technicians to diagnose computer hardware issues including
memory issues.
 PC Diagnostics - Another company that offers both hardware and software
solutions for testing the majority of computer hardware in your computer,
including memory.
 Ultra-X - Another great collection of products that can help test computer
hardware, including memory.
Swap and remove memory
If you have access to compatible memory from another computer, you can swap
that memory into your computer to see if it's the issue. Using memory known to be
functional in a computer that may have a memory problem is a good method of
checking.
If your memory works in another computer without issues, you're likely

encountering a motherboard, PSU, or other hardware issue.
Replace memory
If you have found the memory to be bad, we suggest replacing the memory with
new memory. Additional information and buying tips on computer memory can be
found on our memory buying tips page.

Repairing Computer
Date Revised:
Testing my computer motherboard and CPU for failures?
A bad computer motherboard or CPU can cause an assortment of different issues

on your computer. Below are just a few of the possible issues you may encounter. It
is important to remember that the issues below can also be caused by more than
just a bad motherboard and CPU.
1. Computer does not boot, instead you get a beep code. See the POST and
beep code page for additional information about beep codes.
2. Random computer crashes causing General Protection Fault error messages,
Illegal Operations, Fatal Exceptions, etc.
3. Computer randomly reboots.
There are different ways to test your computer's motherboard and CPU to
determine if it's bad or has flaws that are causing issues with your computer.
Below is a listing of these recommendations.
Visual hardware check
The first thing to do is a visual check of the motherboard. A common cause of

motherboard issues or failure is bulged or blown capacitors. Check the top of each
capacitor to see if it is bulging, even slightly, or if the capacitor is leaking, which is
an indication the capacitor is blown. If you find any bulging or blown capacitors,
that is very likely the cause of any motherboard issues in your computer.
For the CPU, a visual check will require you to remove the CPU from the computer.
Once the CPU is removed, check for bent pins on the side that is inserted into the
motherboard. If you find a bent pin, that is likely to be the cause of issues with the
CPU and computer.
It may be possible to replace a bulging or blown capacitor, but it will require

precision soldering to install a new capacitor. Bent pins on a CPU can be bent back
into place, but very carefully. It is easy to accidentally break off a pin when trying
to bend it back into place and if that happens, the CPU will definitely have to be
replaced.
If a visual check shows there are no obvious visible issues, you should use a
software utility or hardware tools to diagnose the problem.

Repairing Computer
Date Revised:
Software and Hardware solutions
Below are a couple software programs designed to test your computer's

motherboard and CPU. However, with the complexity and wide variety of computer
motherboards and CPUs, these programs may not detect every possible failure.
 Hot CPU Tester - Great tool for testing a computers motherboard and CPU.
Easy to run and use to look for failures with your computer. Hot CPU Tester
also includes a burn-in feature for new computers or computers with a new
motherboard or CPU.
 Intel Processor Diagnostic Tool - If you have an Intel processor the Intel
Processor Diagnostic Tool is a great free utility for testing variety of Intel
processors.
There are also some excellent hardware tools for testing and diagnosing
motherboards and CPUs. Below are a couple of these tools.
 PC-doctor - A fantastic, but not cheap, solution often used for service
centers and technicians to diagnose computer hardware issues including
motherboard issues.
 Ultra-X - Another great collection of products that can help test computer
hardware, including the motherboard.
Replace the motherboard and CPU
If you tried using one of the above software programs or hardware tools to test the
motherboard or CPU and it is determined that one or both are bad, then replace
them. There is typically no way, or at least no easy or cheap way, to fix either piece
of hardware.
If you have not tried a software or hardware tool to analyze the motherboard or
CPU, you may want to take your computer to a computer repair shop and have
them diagnose the problem. Be aware that they may also recommend replacing the
motherboard or CPU if they find either or both to be bad.
How to test a computer CD-ROM and DVD drive for failures

Repairing Computer
Date Revised:
Note: Before following any of the steps below, make sure multiple discs do not work
in the drive. If only one CD or DVD is causing problems, it's an issue with the disc
itself and not the drive.
Tip: Many CD and DVD drive errors in Windows are caused by drivers or other
background programs. If you're running Microsoft Windows, run through Windows
disc drive troubleshooting steps first.
A bad disc drive can cause an assortment of different issues on your computer.
Below are just a few of the possible issues you may encounter. It is important to
remember that the issues described below can also be caused by more than just a
bad disc drive.
1. Error when reading CD or DVD.

2. CDs or DVDs may not play audio or video properly.
3. CD or DVD programs may not install or encounter errors after being
installed.
There are different ways to test your computer's disc drive and determine if it's bad
or has flaws that are causing issues with your computer. Below is a listing of these
recommendations.
Software and Hardware solutions
CD and DVD disc drives can sometimes get dusty and dirty inside, causing
problems with reading discs. You can use a CD/DVD Drive Cleaner kit to help
clean the disc drive, which can be purchased at many office supply stores and
electronics stores.
Below is a listing of software programs available that are designed to test your
computer's CD and DVD disc drives and discs.
 CDRoller - Great program that is used to test and, if needed, recover data
from CDs and DVDs.
 CDCheck - Another great program used to help check CD drives (no DVD
compatibility) and can also be used to help recover data from damaged discs.
There are also other fantastic 100% commercial products. Below is one of these
products.
 CD/DVD Diagnostic - Diagnostic program from InfinaDyne that is not only

capable of testing a drive and disc, but also can recover some or all data
from discs that may be bad.
Replace the disc drive
If the disc drive still appears to be bad after trying the above suggestions, we
suggest replacing it.
Repairing Computer
Date Revised:
Testing Your Computer Network
You've set up all your network switches, plugged in all the cables, and configured
all your computers. One task remains before you can declare your network
finished: You must verify that the network works as expected.
Here are a few simple tests you can conduct to make sure your network is
functional.
 Check the physical connections.
Check that the Link light — the little red or green light next to the RJ-45
port — is lit on every computer. You must check this light both on the
computer itself and on the switch or router the computer is plugged into. If
this light is not on, you have a connection problem — most likely a bad
cable.
 Verify that you can log on.
When you're sure the physical connections are good, you should attempt to
log on to each of your network computers using a valid domain user
account.
 Check the network configuration.
Click the Start button, type cmd and press Enter. Then, enter the command
ipconfig /all and press Enter.
 This command will spit out numerous lines of information. The line you're
looking for should resemble this:
IPv4 Address. . . . . . . . . . . : 192.168.1.125(Preferred)
If this part of the output does not show a valid IP address, you need to check
that your IP configuration is set correctly and that your DHCP server is
working.
 Verify that the computers can ping each other.
Another basic test you should perform is to use the ping command from a
command prompt to make sure that the computers on your network can
contact one another.
Do several ping tests. First, make sure that TCP/IP is up and running by
having the computer try to ping itself. Open a command prompt and type
ping localhost. The output from this command will indicate whether or not
the ping was successful.
Repairing Computer
Date Revised:
JOB SHEET 4.5-1
Title: Test computer systems and network.
Performance Objective: Given the basic and proper procedure to test

computer system and network, you should be able
perform hardware, software and network test based
on job requirements.
Supplies/Materials : Information Sheet 4.5-1, motherboard driver

and manual
Equipment : Computer System, multi-tester and basic

hand tools
Steps/Procedure:
1. Prepare necessary materials and equipment needed to start the task.

2. Using the detailed procedure above perform testing of each hardware
component listed below:
 Power Supply
 Hard Disk Drive
 Mother Board
 CPU
 LAN Connection
 Output devices
 Input Devices
3. After each test fill in the result in the table 4.5.1 below.
4. After successful inspections and test make a final remarks in the
table.

Repairing Computer
Date Revised:
6. Observe 7s in work area.
Table 4.5-1
Component Hardware Software Problems Remarks

Description Status Status Encountered
Assessment Method:
Demonstration with Performance Criteria Checklist 4.5.1
CRITERIA
YES NO
Did you….
1. Prepared necessary materials and equipment?
2. Performed hardware tests on components

based on proper procedure stated in the
information sheet?
3. Checked the system’s performance and
stability?
4. Performed final inspection before computer
deployment?

Repairing Computer
Date Revised:
Bibliography
Websites
http://www.computerhope.com/issues/ch001090.htm
http://www.dummies.com/how-to/content/testing-your-computer-
network.html
https://www.ifixit.com/Wiki/Preventative_Computer_Maintenance
http://www.wikihow.com/Maintain-Your-Computer
http://www.wikihow.com/Diagnose-a-Computer-Problem
Other Materials
Competency Based Learning Materials: “Computer Systems Servicing”
St. Paul University Surigao

Repairing Computer
Date Revised:

Cblmcss Module 4

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Cblmcss Module 4

Uploaded by

Copyright:

Available Formats

Maintaining and Date Developed: Document No.

Maintaining and Date Developed: Document No. SPUS-ICT-001

Maintaining and Date Developed: Document No. SPUS-ICT-001

Welcome to the module in Computer Systems Servicing NC II. This

The units of competency are as follows: “Install and Configure

You are required to go through a series of learning activities in order to

Recognition of Prior Learning (RPL)

If you can demonstrate to your trainer that you are competent in a

 Most probably your trainer will also be your supervisor or manager.

 You will be given plenty of opportunity to ask questions and practice on

 Talk to more experience workmates and ask for their guidance.

No. Unit of Competency Module Title Code

Install and Configure Installing and Configuring ELC724331

Setting – up Computer ELC724332

Setting – up Computer ELC724333

Maintain and Repair Maintaining and

Maintaining and Date Developed: Document No. SPUS-ICT-001

QUALIFICATION TITLE: Computer Systems Servicing NC II

UNIT OF COMPETENCY: Maintain and Repair Computer Systems & Network

MODULE TITLE: Maintaining and Repairing Computer Systems and

NOMINAL DURATION: 40 Hours

LO. 1 Plan and prepare for maintenance and repair

Maintaining and Date Developed: Document No. SPUS-ICT-001

Maintaining and Date Developed: Document No. SPUS-ICT-001

 Plan/conduct maintenance procedures according to job requirements.

1. Maintenance and/or Diagnosis of faults is planned and prepared in

The students/trainees must be provided with the following:

 OHS guidelines and policies.

Maintaining and Date Developed: Document No. SPUS-ICT-001

Maintaining and Date Developed: Document No. SPUS-ICT-001

Learning Activities Special Instructions

Read the Information Sheet 4.1- Read, understand the information

Maintaining and Date Developed: Document No. SPUS-ICT-001

After reading this INFORMATION SHEET, YOU MUST able to:

1. Learn the purpose of maintaining computer systems and network.

This information sheet introduces preventive maintenance and the troubleshooting

Preventive maintenance is a regular and systematic inspection, cleaning, and

Troubleshooting is a systematic approach to locating the cause of a fault in a

Explain the Purpose of Preventive Maintenance

Maintaining and Date Developed: Document No. SPUS-ICT-001

 Remove dust from fan intakes.

 Review security updates.

Be proactive in computer equipment maintenance and data protection. By

Regular maintenance routines reduce computer downtime and repair costs.

Identify the Steps of the Troubleshooting

Explain the Purpose of Data Protection

Maintaining and Date Developed: Document No. SPUS-ICT-001

 Date of the last backup

Maintaining and Date Developed: Document No. SPUS-ICT-001

1. Explain briefly what is Preventive Maintenance?

2. Explain briefly what is the purpose of preventive maintenance?

3. Give 5 benefits of preventive maintenance?

4. List down steps of troubleshooting process?

5. Explain briefly what is the purpose of Data Protection?

Maintaining and Date Developed: Document No. SPUS-ICT-001

1. Is a regular and systematic inspection, cleaning, and replacement of

2. Preventive maintenance reduces the probability of hardware or software

3. Increases data protection

5. Before you begin troubleshooting problems, always follow the necessary

Maintaining and Date Developed: Document No. SPUS-ICT-001

 Procedures in maintaining computer systems and network are followed

1. Appropriate personal protective equipment is used in line with

CONDITIONS: The students/trainees must be provided with the following: