4-Product Design and Development

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Product Design and

Development
OUTLINE
• NEW PRODUCT DEVELOPMENT PROCESS
• REALLY NEW PRODUCTS --INFORMATION
ACCELERATION
• “LISTENING IN” -- Advisor/Virtual Engineer
• IMPLICATIONS FOR INTERNET
• TESTING CONVENTIONAL PRODUCTS ON THE
INTERNET
• DESIGNING INTERNET PRODUCTS

New
Prod
01
FAILURE

• WHAT IS FAILURE RATE OF PRODUCTS


INTRODUCED TO THE MARKET?

• WHY FAIL?

• IMPLICATIONS FOR INTERNET STARTUPS?

New
Prod
01
SUCCESS OF COMMERCIALIZED
NEW PRODUCTS

Unsuccesful
33% Unsuccesful
33%
Successful Successful
Met Company Met Company
Criteria Criteria
65% 65%

1976 - 1981 1963 - 1968


New
Prod
01
Causes of Failure
• Market Too Small • Poor Match for Company
• Not New/Not Different • No Real User Benefit
• Poor Positioning • Little Channel Support
• Poor Timing
• Forecasting Error
• Shift in Technology
• Competitive Response • Change in Environment
• Change in Customer Tastes • Poor Service
• Poor Repeat/Diffusion • Lack of Coordination
• Low ROI • Poor Quality

• Organizational Problems
New
Prod
01
NEW

MARKET

EXISTING

EXISTING NEW

PRODUCTS

NEW PRODUCT ARENAS


New
Prod
01
STATE OF THE ART

• PROCESS ENHANCEMENTS

• INFORMATION ACCELERATION

• LISTENING IN

• IMPLICATIONS FOR INTERNET

New
Prod
01
Proven Methods
• Customer Active Paradigm
OPPORTUNITY
• Focus Groups / Voice of Customer
IDENTIFICATION • Order of Entry

• Multi-Dimensional Scaling/Conjoint
DESIGN • QFD
• Lead Users

PRE-MARKET • Concept/Product Testing

TESTING • Laboratory Test-marketing


• Information Acceleration

TEST-MARKET • Stochastic Models


• Electronic Measurement
LAUNCH AND LIFE
CYCLE • Life Cycle Modeling
MANAGEMENT • Scanner Data/Brand Management/D.S.S.

New
Prod
New Product Process and Proven Marketing Methods
01
ENHANCEMENT
INNOVATION AND BUSINESS STRATEGY • Proactive Budgeting -- 25%
• Technology/Customer/Production/Engineering
• Organization -- Large Scale to Start Up

• “Really New” -- Create Markets


OPPORTUNITY IDENTIFICATION
• Needs vs. Desire
• Global Team -- 24 Hour work Day

• CBP Specs Design Sophistication


DESIGN
• Virtual Prototyping
• Platforms and Architecture -- Process Intensive

• Premarket Forecasting -- Risk Management


TESTING
• Virtual Testing
• Model Response - Specs -- Cost

• Marketing world-wide
INTRODUCTION
• Channel Power/Remote Buying
• Little Protection -- Pioneering Benefits

PROFIT MANAGEMENT • Elaborate For Segments


• Rejuvenation Cycle
New • Learn from Failure
Prod
01

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