Q&A

Tags: Skills (https://pluralsight.knowledgeowl.com/help/search?phrase=:Skills)

Have a technology question and aren't sure who to go to for help? Ask it on Q&A and your question will
automatically match to peers in your organization who have the right expertise to assist.

In this article

Overview

Using Q&A

Who can use this?

Stnd Prem Strt Pro Ent
Learners: ✓
Managers: ✓
Admins: ✓

Overview
The Q&A experience allows learners to post questions and get answers from experts in their private
organization. With Q&A, you and your peers learn collaboratively.

To get to the Q&A page, click theQ&A icon at the top of every page. Once there, you’ll see four main
interaction points:
 A. Ask a private question within your org. Use the gear icon to edit your knowledge areas and notification
settings.

B. Filter questions and answers by topic. Refine your results further with the search filter.

C. Browse all questions. Those with a Match tag indicate a question that matches your chosen knowledge
area. Those with a Resolved tag indicate a question that received a satisfactory answer.

D. Become a top top contributor by asking and answering questions, commenting, and having your
responses marked as helpful.

Note: All Q&A data belongs to the Enterprise plan organization. Learners who leave the plan cannot take
their questions or answers with them. If a learner leaves your plan, their questions and answers will
remain as resources for people still on the plan.

Using Q&A

Note: If you are a plan admin, you must have a license in order to view and engage with Q&A.

Select your knowledge areas

Before getting started, we recommend selecting your preferred knowledge areas. Knowledge areas are skills
and topics in which you feel most confident sharing your expertise. Click the gear icon in the top right corner to
select your knowledge areas. You'll then receive an email and in-app notification whenever a question is
matched to your knowledge area. You may edit your knowledge areas and notification settings at any time from
the gear icon.

Ask a question
Click Ask a private question, then select the knowledge areas for your question in the Topics box. Your
question matches to peers based on the knowledge areas you select as well as their Skill IQ.

Other actions
Edit: To edit a question after submitting, click the three dot menu and clickEdit.

Delete: To delete a question from within the question panel, click the three dot menu and clickDelete. Deleted
questions and their answers cannot be viewed or recovered. Plan admins can delete any question on the plan.

Mark as resolved: Once you've found a solution to your question, tag it as resolved to help your peers find
answers in the future. To mark a question as resolved from within the question panel, click the three dot menu
and click Mark as resolved.

Answer a question
To begin, click into an unresolved question. The topics toggle helps filter these questions by knowledge area by
clicking into a question. Once you submit an answer, the peer who created the question receives an email and
in-app notification.

Other actions
Edit: To edit your answer at any time, click the three dot menu next to your answer and clickEdit.

Delete: To delete your answer, click the three dot menu next to your question and clickDelete. Deleted
answers cannot be viewed or recovered.

Comment on an answer
There may be times where further discussion is needed within an answer. To leave a comment, type it in the
comment box below the answer and click Reply.

Other actions
Edit: To edit your comment at any time, click the three dot menu next to your answer and clickEdit.

Delete: To delete a comment, click the three dot menu next to your comment and clickDelete. Deleted
comments cannot be viewed or recovered.

Notifications
Below is a list of default email and in-app notifications for Q&A. You can edit email notification settings from your
communication preferences page (opens in new tab) ().

Scenario Email In-app notification

New answer to your question Yes Yes

 Scenario Email In-app notification

Question posted in your knowledge area Yes Yes

Reminder for unanswered questions No No

Deleted/solved questions No No

New comment on your answer or comment thread

No Yes
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If you need help, please email Support (opens email form) () for 24/7 assistance.