Ignacio, Marc Jericho M.

4/13/22
BT 202 NSTP 2
Instructions
Conflict Resolution
The Organization
Directions: Devise a plan in resolving the following conflicts. You will be graded using the rubric
below.
1. Joseph has been employed at your company for a year and is pretty familiar with the
routine responsibility of his job. Lately, however, he has been struggling to accomplish
basic tasks and seems like he is disinclined to participate in an upcoming team project
with Kate, his co-worker. As their supervisor, how will you address this situation?

- During difficult times, as a supervisor, you are expected to consult with all members of
your team. Something appears to have gone wrong in Joseph's life, which is why his
responsibilities are being affected. Allow him to decompress and think for a few days by
giving him a day off and moral support. After a member has recovered, this type of care
may result in him improving even more.

2. You are a manager at a supermarket. Your full-time employee, Mia, who is always on
time for her shifts, requests to leave for an hour during the middle of your shift for an
appointment. You look at the schedule and determine there is enough coverage for her
to leave and grant her request. A part-time, undependable, hourly employee, Gio, hears
about this and is upset that Mia is getting special privileges. Gio is now in your office
saying that it is unfair. He previous asked off for a half-day to sleep in after attending a
late-night concert, and you declined his request. He is now asking for an early out as
well. How will you handle this request?

- No, such a situation is most likely already resolved, especially if I am the manager at the
time. When it comes to supermarkets, I'll make sure that all crews and members are
aware of the need to balance their schedules. They must plan what they will do,
regardless of how important it is. Put their heads together to be fair and manage their
time. The actions of Mia will not be tolerated.

3. You are part of a team that is preparing a presentation for a major conference. The final
meeting on the presentation is this morning at 9 a.m. There are four participants:
Brielle, Nate, Chris and yourself. You arrive in the meeting room at 8:55 and Nate is
Chris arrives at 9:02. You continue to wait for Brielle to arrive so you can begin. No one
has heard from her. You are getting irritated and feeling anxious. At 9:10 you can feel
your muscles tightening and breathing increasing. Nate and Chris are visibly angry and
talking about how stressed they are. You NEED to get this done today. At 9:20, all of you
 are fidgeting and decide to begin. At 9:23, Brielle arrives with no apology or explanation.
How will you handle this situation?

- This situation, I believe, is critical, beginning with the part of being informed and
continuing all the way through. Members had to perform that day at a major meeting
conference, and Brielle was in charge of time management. This is a major event, not a
side event. Brielle ruined what was supposed to be a big event. At the next conference,
he might get lectured about not doing it again. Once is enough, and we will almost
certainly not put up with such behavior. We will benefit from his/her knowledge.