PERFORMANCE REVIEW FORM CASHIER TEAM

6TH MONTH APPRAISAL

CASHIER’S NAME: Mirah

COMPETENCY DIMENSIONS : Select the statements score that most closely matches the employee's work
performance and score based on improvement requirement (1: Significant Improvement Needed, 2:
Improvement Needed, 3: Consistently Meet Required Standard 4: Consistently meet & sometimes above
standard)
SCORE
Attendance & Working hours REMARKS
1 2 3 4
Attendance - Always attend in Department training and that held by
Company 4
1
Selalu hadir dalam pelaksanaan training Departement yang diselenggarakan
oleh perusahaan
Attendance - Always attend in Sport day program
2 4
Selalu hadir dalam kegiatan olahraga
Attendance - Always start and finishes work based on the determine of
3 schedule 4
Setiap saat hadir dan pulang kerja sesuai dengan jadwal kerja
Well Groomed
Grooming - Standard Grooming as SOP : Hair,Uniform,Make
4 up,Nails,Jawelries
3
Standard Grooming sesuai SOP
Attitude during in charge
Attitude - Always sit/stand up straight facing toward the guests
5 3
Selalu duduk/berdiri menghadap ke arah tamu
Attitude - Avoid chat unnecessarily and laugh aloud with other staffs in the
counter
6 4
Menghindari mengobrol yang tidak perludan tertawa berlebihan dengan
teman di counter
Attitude -Stay energetic and highly motivated at work
7
Selalu bersemangat dan memiliki motivasi yang tinggi dalam bekerja
4
Attitude - Polite/Has a good manner
8
Mempunyai sikap sopan santun yang baik
4
Duties related skills mastery (based on Learning Journey & Job Description)
Skill - Product Knowledge mastery - test should consist of all skills required
related to Product knowledge, ticket pricing, handling gazebo, slide
9
restriction 3
Menguasai Product knowledge - tes termasuk semua skill yang berkaitan
dengan Product knowledge

Skill - POS system,Devise,Redemtion system, able to opperate the system

based on standard 4
Mampu mengoprasikan sistem sesuai dengan standar
10
Skill - Tecnology mastery : redemtion system for every agent
3
11 Menguasai teknologi: Redemtion systm
 Skill - Language : Speak fluently in english or Speak the other languanges like
japan,China,Rusia,Arabic.etc
3
12
Mempunpunyai kemampuan bahasa english atau bahasa asing lainnya
Guest Handling
Handling - Welcoming every guest who comes to the Waterbom/does the
13 transaction at the counter 4
Menyapa Setiap tamu yang datang
Handling - Clearly Explain to the guest: Ticket
14 Price,Package,Gazebo,Locker,Towel,Top up transaction, Refund transaction. 3
Mampu memberikan informasi yang jelas kepada tamu
Handling - Mastery of handling guest complain - test should consist of 2
smooth handling, time efficiency
15
Menguasai kemampuan dasar pada saat menangani tamu komplin dengan
efektif dan efisien
Handling - Giving the same service to all the guests, both domestic and
16 foreigner guests 3
Memberikan pelayanan yang sama kepada tamu baik asaing maupun domestic
Attention to detail
Detail - Input the cashier transaction on POS : Ticket
transaction,Package,Gazebo,Locker,Towel,Top up transaction, Refund
17 transaction 3
Teliti dalam menginput setiap transaksi ke dalam POS
Detail - Account and receive the cash money, Sweept the credit card ammount
18 3
Teliti dalam menerima uang cash dan menggesek kartu kredit
Detail - Submit the report to general cashier and Income
19 3
Teliti dalam membuat dan mengirim report ke General cashier dan Income
Safety System at the cashier Counter
Safety - Immediately reporting the act of theft and fraud made by the work
20 colleague/other department in the company 4
Melaporkan segala bentuk kecurangan yang ditemukan di cashier
Safety - Always shows integrity and never miss use outority given by
company
21 Selalu menunjukan sikap jujur dan tidak pernah menyalahgunakan wewenang 3
yang dipercayakan perusahaan

TeamWork
TeamWork - Able to develop harmonious and corporation with internal team
and the other Department
22
Mampu membangun kerjasama yang harmonis antar team dan departement
4
lain
Initiative
Initiative - Always has high initiative and motivation in doing a job
23 3
Memiliki inisistive dan motivasi yang tinggi dalam bekerja
Support the Eco Champion Program
Eco - Support the Eco champion program :Paperless,water usage,bambo
24 foundation 4
Mendukung setiap program Eco champion
 Eco - Has a good product knowledge in Eco champion to share with Guest or
25 others
Mempunyai pengetahuan yang bagus tentang Eco champion 3

General Comment:

Ditingkatkan terus motivasi

kerjanya ya mir
RATING CRITERIA

TOTAL SCORE : 85
86-100 : EXCEEDS EXPECTATIONS
PERFORMANCE EXCEEDS AND ACCOMPLISHED THAN EXPECTED

76-85 : MEETS EXPECTATIONS

FULLY COMPETEN, CONSISTENTLY MEETS REQUIREMENTS AND EXPECTATIONS NECESARRY TO FURTHER THE MISSION

61-75 : NEDS IMPROVEMENT

REQUIRED SIGNIFICANT AMOUNT OF DIRECTION AND SUPERVISION, PERFORMANCE IMPROVEMENT NECESSARY

01-60 : FAILED TO MEET EXPECTATIONS

MAJOR IMPROVEMENT IS EXPECTED IMMEDIATELY

GENERAL COMMENT :