CRITICAL BOOK REPORT

BUSINESS ENGLISH
Lecturer : Esa Setiana, SE. M.Si

ARRANGED BY
GROUP 4
1. Anggara Herdian (7223520023)
2. Femmi Lorisya Laiya (7223520018)
3. Hizkia Agustina Simaremare (7223220034)
4. Mahril Alirokan Nasution (7213520052)
5. Raisa Fitri Ritonga (7221220004)
6. Siti Sri Wahyuni (7223220031)

ACCOUNTING PROGRAM STUDY

FACULTY OF ECONOMICS
UNIVERSITAS NEGERI MEDAN
2022/2023
 PREFACE

Let us thank Almighty God for blessings that we can fulfill this mission. We would also
like to thank our lecturer Ma’am Esa Setiana, SE. M.Si for giving us the opportunity to
critically evaluate this book. The aim and purpose of this critical creation is to develop the
ability to know the criticism of this book.

This CBR of his was produced in hopes of increasing the knowledge and insight of all
of us. We apologize if there are many shortcomings or mistakes in this task, as in practice
our knowledge and understanding is still limited. Therefore, we greatly appreciate any
suggestions and constructive criticisms from our readers to complete this task.

This work is far from perfect and needs constructive criticism and suggestions. Finally,
we would like to thank all our colleagues who motivated us to accomplish this task. The task
of creating this work has motivated us to do our duty as students learning to get
better.Finally, we hope this report of Critical Book is useful to our readers. Especially for us,
thank you for your attention.

Medan, 22 October 2022

Author

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 TABLE OF CONTENTS

PREFACE......................................................................................................................i

TABLE OF CONTENTS...............................................................................................ii

CHAPTER I...................................................................................................................1

INTRODUCTION..........................................................................................................1

1.1 Background Of The Paper.......................................................................................1

1.2 Rationalization Of The Importance Of CBR..........................................................1

1.3 Purpose Of The CBR...............................................................................................1

1.4 Benefits Of The CBR................................................................................................2

1.5 Book Identity..............................................................................................................2

CHAPTER II.................................................................................................................3

EXPLANATION............................................................................................................3

2.1 Summary Of Book Contens 1.................................................................................3

2.2 Summary Of Book Contens 2.................................................................................6

CHAPTER III................................................................................................................8

STRENGHT AND WEAKNESS OF BOOK.................................................................8

3.1 STRENGHT AND WEAKNESS OF BOOK 1.......................................................8

3.2 STRENGHT AND WEAKNESS OF BOOK 2.......................................................8

CHAPTER IV................................................................................................................9

CLOSING......................................................................................................................9

4.1 CONCLUSION..........................................................................................................9

4.2 SUGGESTION..........................................................................................................9

REFERENCES...........................................................................................................10

ATTACHMENT...........................................................................................................11

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 CHAPTER I

INTRODUCTION

1.1 Background Of The Paper

Scientific development was minimal due to the low interest in reading among students
at the time. Criticizing books is one of his ways of making his interest in reading more
relevant.

Critical books (Critical Books Report) is the activity of reviewing books to know and
understand their content. Book report are basically about strengths and weaknesses, what is
interesting, how the book can change perceptions and ways of thinking, and how the
knowledge gained can improve your understanding of a particular subject. The focus is on
considering what to learn. Additionally, book criticism can also train your ability to analyze
and evaluate the arguments presented by the author. This is invaluable information for the
rest of the creative writing process.

A book cannot be criticized unless the critic has read the whole book. Through this
report, readers will be able to know the quality of the book by comparing the work of the
same or other authors, and will give opinions to the book's author in the form of criticisms
and suggestions regarding the book's writing system, content, and substance of book

1.2 Rationalization Of The Importance Of CBR

Often we are confused about choosing reference books for us to read and understand.
Sometimes we choose one book, but it doesn't satisfy us. For example, in terms of language
analysis, a discussion of business English..

Therefore, the author made this Critical Book Report to make it easier for readers to
choose reference books, especially on the subject of business English.

1.3 Purpose Of The CBR

The objectives in making a Critical Book Report, namely :

1. Fulfill one of the mandatory tasks given by the lecturer in the Business English

2. Provide an overview to the reader regarding the identity of the books, thesummary of the
book, the advantages and disadvantages of the books, both in termsof systematic
writing, as well as the overall cohesiveness of the books content and itsimplications from
various aspects.

3. Adding insight to the critics because in the books presented problems andsolutions that
will increase our knowledge.

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1.4 Benefits Of The CBR

The benefits of making a Critical Book Report, namely:

1. Provide opportunities for students to examine, digest and understand the contents of the
book more critically.

2. Increase the knowledge of students' ability to speak good English, especially in the
business world.

3. Improve the ability to find the essence of a book, the ability to compare books with other
books well.

4. Train yourself to think critically in finding the information provided by each chapter of the
first and second books.

1.5 Book Identity

1. Book Identity 1

Title : ENGLISH FOR HOTEL MANAGEMENT

Years : 2020

Author : Dwi Iswahyuni & Angela Bayu Pertama Sari

ISBN : 978-623-228-427-2

Publisher : GRAHA ILMU

Pages : 78 pages

2. Book Identity 2

Title : ENGLISH HOTEL CORRESPONDENCE

Years : 2021

Author : Kadek Ayu Ekasani & Ni Luh Supartini

ISBN :-

Publisher : IPB INTERNASIONAL PRESS

Pages : 115 pages

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 CHAPTER II

EXPLANATION

2.1 Summary Of Book Contens 1

Title : ENGLISH FOR HOTEL MANAGEMENT

Page 29

Chapter 3

Material : "Receiving Guests, Polite Expressions"

FRONT OFFICE ACTIVITIES: RECEPTIONIST

1. A Brief Overview

Receptionist belongs to front office department. The receptionist can be defined as a

person who registers guests, allocates room for guests, handles all messages for guests,
updates the room rack including the in-house guests, and makes a list of the guests who
want to leave the hotel (Sutisna, 2008). Moreover, the jobs of a hotel receptionist include
welcoming guests as they arrive, assigning rooms to guests, giving guests their keys, taking
and passing on messages, checking guests in and out of the hotel, handling foreign
exchange, preparing guests’ bills and taking payments, and assisting guests with any special
requests (Negi, Jagmohan M.J., 2013). In other words, the duties of a receptionist
encompass welcoming the guests, registering guests, handling the room bookings, and
helping guests of any special requests.

Some several activities are undertaken by a receptionist when a guest arrives in the
hotel (Negi, 2014) are as follows.

1. Checking the day's arrival rack that the guest has a reservation when a guest arrives;

2. Checking the correspondence in the file and giving registration card to the guest;

3. Asking the guest to write information on the grc (guest registration card) or sign the
register;

4. Taking a card from the guest check and completing it;

5. Checking and assigning the ready room;

6. Preparing a welcome card;

7. Checking mail or message, if any; and

8. Giving the key to the guest.

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2. Conversation

Guest Check-in (1 )

Receptionist : “Good afternoon Sir, may I help you?”

Guest : “Good afternoon. I am Steve Gerald. I have a reservation for five days.”

Receptionist : “Welcome to Cozy Hotel, Mr. Gerald. Would you fill this registration form?”

Guest : “Of course.”

Receptionist : “Thank you, Mr. Gerald. Here is your key, the keycard, and a bellboy will
escort you to the room, have a nice stay with us.”

Guest Check-in ( 2 )

Receptionist : “Good morning, Sir. May I help you?”

Guest : “Good morning. Can I have a room tonight for two days?”

Receptionist : “Certainly, Sir. May I have your name please?”

Guest : “I am John Bill.”

Receptionist : “Alright, Mr. Bill, there is a single room until May 10th. Could you fill in this
registration form while I prepare your key?”

Guest : “Sure. Let me see…hmm...why do you need this passport details?”

Receptionist : “They are for the police department. We have to ask this information by law.”

Guest : “Ok, here you are.”

Receptionist : “Well, here is your key Mr. Bill. Your room number is 401, on the 4th floor and
the daily rate is Rp 400.000 and here in your keycard. It tells you all about the service in the
hotel. You should carry it at all times; you’ll need it as identification in hotel bars, or
restaurant. If you want to have a drink or meals, it will be charged to your account.”

Guest : “Alright, I’ll take good care of that. By the way, is it possible for me to get something
to eat in the late evening?”

Receptionist : “Yes, sure, Sir. Our coffee shop opens 24 hours.”

Guest : “That sounds nice; thank you very much.”

Receptionist : “You’re welcome, Sir.”

Guest Check-out

Receptionist : “Good afternoon, Ma’am. How may I help you?”

Guest : “Good afternoon. My stay is over, and I’m checking out now.”

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Receptionist : “Well, may I have your room number, Ma’am?”

Guest : “It’s 206.”

Receptionist : “Just a moment please....here is your bill, Ma’am.”

Guest : “Alright. Thanks. Here is the key.”

Receptionist : “Thank you, Ma’am. How was your stay here? Did you enjoy it?”

Guest : “Actually yes, this hotel is great enough, and the facilities are quite complete. I like
the coffee shop and the swimming pool a lot. However, it was rather noisy last night.”

Receptionist : “We are sorry for the inconvenience, Ma’am. We guarantee it won’t happen
again.”

3. Grammar Focus

Expressions of Offering Help

Expressions of Offering Help Responses

− May I help you? − Yes, please.

− How may I help you? − That would be great. Thank you.

− Could I help you? − That would be nice. Thanks.

− Can I help you? − No, thanks.

− How can I help you?

− What can I do for you?

− Would you like me to... ?

− Would you like some help?

− May I...?

− Shall I...?

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2.2 Summary Of Book Contens 2

Title : ENGLISH HOTEL CORRESPONDENCE

Page 1

Chapter 1

Material : "Formal Letters"

BUSSINESS LETTER

A letter is a written or printed message addressed to a person, usually sent by post,

massager or email. It is an addressed document of legal, formal or informal kind for various
purposes.

A business letter is a written communication addressed to a person or organization for

specific business purposes. There are many reasons to write a business letter. It could be to
request direct information or action from another party, to order supplies from a supplier, to
identify a mistake that was committed, to reply directly to a request, to apologize for a wrong
or simply to convey goodwill. Even today, the business letter is still very useful because it
produces a permanent record, is confidential, formal and delivers persuasive, well-
considered messages. The most important element you need to ensure in any business
letter is accuracy. One of the aspects of writing a business letter that requires the most
accuracy is knowing which type of business letter you are writing. A number of options are
available for those looking to trade in business correspondence and you will significantly
increase your odds for getting a reply if you know the form you need to send.

A. TYPES OF BUSSINESS LETTER

1. Enquiry letter

2. Order letter

3. Sales letter

4. Complain letter

5. Application letter

B. PARTS OF THE LETTER

1. Letter Heading 6. Subject line

2. Reference 7. Opening paragraph

3. Date 8. Complimentary close

4. Inside address 9. Signature

5. Salutation 10. Enclosure

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11. Carbon copy 12. Initial

C. STANDARD ELEMENTS OF A LETTER

1. Letter Head/ Heading. 6. Subject

2. Reference. 7. Main Body.

3. Date. 8. Complementary Close.

4. Receiver’s Name and Address. (Inside 9. Signature.

Address)
10. Sender’s Name and Designation.
5. Salutation.

D. OPTIONAL PARTS OF LETTER

1. Attention Line.

2. Reference

3. Identification Line.

4. Enclosure.

5. Carbon Copies.

British style American style

12th January, 2012 January 12th, 2012

12 January 2012 January 12, 2012

The twelfth of January two thousand January the twelfth two thousand twelve
twelve

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 CHAPTER III

STRENGHT AND WEAKNESS OF BOOK

3.1 STRENGHT AND WEAKNESS OF BOOK 1

1. The Strenght Of Book

 The study of the concept of words and sentences that are presented easy to understand
and understood by the reader, the authors apply the explanation of the material clearly,
not convoluted and does not make readers have difficulty to read, analyze and study it.
 The material presented is in accordance with the purpose of the book, such as
containing many examples of conversations which are certainly very much needed from
this book.
 Each chapter in this book contains practice questions, so that readers can practice and
measure their understanding of each material presented in each chapter.

2. The Weakness Of Book

 The contents of the book discussion are too concise and dense so that the information
obtained is only important information without any support, so sometimes they do not
understand how the information flows.

3.2 STRENGHT AND WEAKNESS OF BOOK 2

1. The Strenght Of Book

 The study of the concept of words and sentences that are presented easy to understand
and understood by the reader, the authors apply the explanation of the material clearly,
not convoluted and does not make readers have difficulty to read, analyze and study it.
 Each chapter in this book contains practice questions, so that readers can practice and
measure their understanding of each material presented in each chapter.

2. The Weakness Of Book

 This book only describes the material in general or in outline, as seen in each
classification that is not specifically explained

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 CHAPTER IV

CLOSING

4.1 CONCLUSION
Each written work certainly has characteristics that are different from oneanother, both
in terms of language, advantages, and disadvantages. Every books mustcontain information
that has been clearly explained by the author regardless of theshortcomings contained in
each books ,but it is certain that each book will bringbenefits to readers in terms of getting
more information.This books contains abundant information that can make readers
interested inreading and analyzing this books. Above has been presented a summary and
also theadvantages and disadvantages of each books which is expected to be a
comparisonbetween the opinions of readers of the books.

4.2 SUGGESTION

After we are read and critic the books from all chapter, We are think the authors should
be make the explanations complete without long explanations so that can make the readers
easily to understand what the authors means and they are not confuse when they are read
the books.

If there are many shortcomings in this Critical Book Report, please constructive
criticism and suggestions, because with these criticisms and suggestion it will motivate from
we wre to be even better in making the next Critical Book Report. The advantages of the
books are to be further maintained and strengthened, and the shortcomings of the books are
to be further researched to achieve maximum results.

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 REFERENCES

https://repository.bsi.ac.id/index.php/unduh/item/301088/17--ENGLISH-FOR-HOTEL-
MANAGEMENT-COMBINE.pdf

1940

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 ATTACHMENT

1. Cover Of Book 1

2. Cover Of Book 2

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