Class 2.

5 Dealing with Crises

Vocabulary

A. Match the words with their definitions.

 recall to order the return of products made by a company

 shareholder a person who owns shares in a company
 ensue to happen after something else, especially as a result of it
 an issue a subject or problem that people are thinking and talking about
 a dispatch a newspaper report sent by someone in a foreign country,
communicating
an official and urgent report.
 to flounder to move awkwardly or to be in an awkward or difficult situation:
 to issue supply or distribute (something - an item for use, sale, or official
purposes.).
 inwardly (of a particular thought, feeling, or action) existing in the mind but not
expressed to others.
 to dispatch to send something, especially goods or a message with promptness.

B. Complete the sentences with a word from the box

dispatched / inwardly / Shareholders / issued /

dispatch / issue / floundered / recalled / ensued

1. Don't worry about who will do it - that's just a side issue.

2. He lost the next page of his speech and floundered around for a few seconds.
3. The company recalled thousands of jars of baby food after a salmonella scare.
4. Two loads of cloth were dispatch to the factory last Friday.
5. He was inwardly relieved that the test was canceled.
6. Chaos ensued when 60 charter schools run by one company were all suddenly closed.
7. Shareholders will be voting on the proposed merger of the companies next week.
8. The school issue the press with a statement about its plans.
9. In her latest dispatched, Clare Duggan, our war correspondent, reported an increase in fighting.
1. Explain about how airfrance control they crisis when one of his planes crashed, they wereprepared for
this kind of crisis, the other crisis is about intel they took out some cell phones that had a problem.
2. They investigated the reason for the accident and gave a statement that it was still safe to travel with
airfrance. They released a statement about that phone model being defective.
3. You always have to be preparate for a crisis, you always have to have a plan in case something
happens to a product or service.
1. a problem, a crisis, an investigation,
a recall, the public, an issue
2. a warning, a recall,
3. a problem, a crisis, an investigation,
a recall, the public
4. an investigation, a problem, a crisis,
a recall
5. a problem, a crisis, an investigation,
a recall, the public
6. a problem, a crisis, an investigation,
a recall, the public
7. an issue.
 .d
.f
.b
. e, f
.d
.a
. e, f
.c
.b
.f
.d
.c

Likely to happen: If - present + will

Unlikely to happen: If – past + would

Your ideas:

1. If they had recalled damage products, they would have averted the crisis.
2.
3.
4.
5.

1. stuff toys (dogs, elephants, penguins, grey rabbits, reindeer)

2. 50,000
3. Very expensive;
- the toys are their best-selling. It would therefore have an impact on the company profits if the products were
withdrawn from the market.
- If they are dangerous and injure children, they would have to pay compensation or face court action.
1. A
2. A
3. A
4. B
5. B
6. A/B
7. B
8. B
9. B
10. B
11.