Rizal Technological University

College of Business and Entrepreneurial

Technology Entrepreneurship
Department

Case Study 3
THE CANTEEN CONCESSIONAIRE

Submitted by: Jhesthony S. Payno

Submitted to: Dr. Jessie F. Sergote

 Rizal Technological University
College of Business and Entrepreneurial
Technology Entrepreneurship
Department

I. INTRODUCTION

The manufacture of high-quality motorcycle spare parts is handled by PMP

Manufacturing Corporation. A relative of the head of the company owns the plant canteen.
There, the canteen is exempt from having to cover its own rent, water, and electricity costs. The
business also provides all of the kitchen supplies. Since the EVAT law's adoption, Angie, the
concessionaire manager, has complained to Mr. KD Estradia, the HR Manager, that she is no
longer able to afford to offer food for PHP20.00 per serving and PHP5.00 every cup of rice. To
reach a just conclusion, KD Estradia made the decision to meet with the employee association.
Kyle, the organization's president, voiced his concerns during the meeting regarding the canteen
concessionaire, saying that the food there is essentially the same every day and that they are
dissatisfied with the portions the canteen is providing. Estradia, the HR manager, finds it
difficult to decide how to address this issue because he considers everyone's best interests.

II. POINT OF VIEW

The main canteen will compile the necessary materials while the concessionaire
processes the productions. The concessionaire stated that the funds will not be priced exactly the
same. The price could go up, which would mean that the issue would still not be resolved. The
management would then have to decide what to do and how to handle the matter. They are
unable to set a low price because there will be an application of the food funds and even the
workers were dissatisfied with the food because it was always served the same way, specifically
the food choices.

III.TIME CONTEXT
The problem occurred because the cost of food ingredients increased, and the concessionaire
wants to increase the price for their servings. However, the staff won't accept this because they
are dissatisfied with the concessionaire's servings and are now asking for a new one. The
manager has been attentive to every step of the process.
 Rizal Technological University
College of Business and Entrepreneurial
Technology Entrepreneurship
Department

IV. STATEMENT OF THE PROBLEM

Since there are few options available, employees are dissatisfied with the canteen
service. Additionally, the majority of servings consist of meat and vegetables, and the menu is
essentially the same every day. Since they are dissatisfied with the canteen's services, the staff
wants to change owners. The concessionaire manager, Ms. Angie, has been complaining about
the rise in food prices since the EVAT law went into effect because she can no longer afford to
offer meals at the present price of PHP for viands. PHP 20.00 for each dish of rice in PHP 5.00
for each cup.

V. STATEMENT OF THE OBJECTIVES

This objective lends support and value to each process in the solution. The rationale never
gives up and illuminates all businesses. The primary objectives of this procedure will be case
resolution, strategy development, better production, new planning, and piece-by-piece analysis.
The process problem will be treated fairly and survive having a critique of the problem.

VI. AREAS OF CONSIDERATION (SWOT ANALYSIS)

STRENGTH
 All benefits are free for the concessionaire running the canteen. Keeping up good
services is a good indicator.
WEAKNESS
 After repeatedly servings, the canteen concessionaire loses the guts to step up and
defend her canteen.
OPPORTUNITIES
 If ever approved to have a new canteen owner, then it will be good for the employee
since they will have new servings.
 Rizal Technological University
College of Business and Entrepreneurial
Technology Entrepreneurship
Department
THREATS

 I think having the ability of Mr. Estradia to decide quickly and also the issue of
receiving a lot of negative criticism as well as the individual food preferences of each
employee because everyone has different tastes.

VII. ALTERNATIVE COURSES OF ACTION

Alternative Course of Action #1

MEAL PLAN- Because there is a meal plan, employees will be satisfied and stop griping about
the food the canteen serves. Additionally, when they feel satisfied after their meals, they will be
more active at work.
Alternative Course of Action #2
MEAL ASSISTANCE - Since the company will pay for their meals, the employees' financial
stress will be reduced, and they will appreciate the company's food support.
Alternative Course of Action #3
DEDUCTING MEALS EXPENSES TO SALARY- The cost of the food that the canteen serves
is no longer an issue, and because it has been taken out of the employees' monthly paychecks,
they won't be able to feel their meal expenses.

VIII. STRATEGY FORMULATION

The management will compile actual statistics for the board. Take on the implementation
and add more funding. They should keep an eye on every step of the process, and the processing
should not fail once more. If the coordinator solves every issue, a new equilibrium will be
reached. Make a fresh list on how the meal will be served, then add the balance of the funds to
the management. Give the employee a promotion in exchange for their restored trust to
concessionaire.
 Rizal Technological University
College of Business and Entrepreneurial
Technology Entrepreneurship
Department

IX. ACTION PLAN

TASK PERSON RESPONSIBLE TIME IMPLEMENTATION

Regarding the employee's desire, Mr. Estradia One day meeting

the manager may change it. She
might speak with them and ask
them to look for increased,
reasonably priced foods that will
satisfy each employee's demands
and desires.
They can also arrange a week's Manager & Employees Full Implementation
of meal plans so that the staff is
informed of what will be served.

X. CONCLUSIONS

If the manager in the case study balances all the finances, takes wise decisions, is
always prepared for consequences, watches all the data, and keeps an eye on things then
the less likely to happen this kind of issue. Giving the canteen your full attention and
support will help to ensure that this issue never arises again. Being a manager involves
more than just standing by and watching the canteen decline. The management must take
full responsibility for every action by communicating.

XI. ONLINE REFERENCES

● https://www.investopedia.com/terms/c/concessionagreement.asp#:~:text=What
%20Is%20a%20Concession%20Agreement,property%2C%20subject%20to
%20particular%20terms.
● https://docs.google.com/document/d/
1hEkjuwUkjEtSQ8AVRD0RmBsXZIGCbK_GmKQxGUgzF1U/edit
 Rizal Technological University
College of Business and Entrepreneurial Technology
Entrepreneurship Department