TRAINING PLAN

Food and Beverage Services NC II

Date: December 22, 2020
Trainees’ Training Mode of Resou Facilities/Tools Venue Assessment Method Date
Training Activity/T Trainin rce and Equipment and
Requirement ask g Perso Time
n
Opening Activity
Prayer
Introduction
Prepare The LO1. Combin Traine  CBLM MEDINA  Direct observation
Dining Taking ation of r:  Training Manual TVI/  Practical 8:00
Room/Restaura table Face- Marlo Training demonstration am-
 Study Guide
nt Area For reservations face u Center  Oral/written test 12
Service Chest  Correspondence for Face- am
 Third party report
LO2. & er O. feedback Face  Online
Preparing Distance Benda  Laptop/Cell Simulation/Task 1:00p
service learning ño Phone/Internet And via Based m-
stations Connection for Google Application/Demonstr 5:00p
and meet/Zo ation(optional) m
Film Viewing/
equipment om For
Video Online
LO3. presentation Confere
Setting-up Audio/Video nces
the tables conferencing
in the  Telephone
dining area  Fax
 Email
LO4.  Internet
Setting the  Reservation
mood/ambi Sheets
ance of the  Logbook
dining area  Computer
 Reservation
Cards
Supplies
 Napkins
 Menu folders
 Order slips
 Wine list
 Condiments
 Toothpicks
 Table
cloth/Placemats
 Salt and Pepper
shakers
Tableware
 Cover/service
plate
 Dinner plate
 Entrée plate
 Fish plate
 Bread plate
 Soup bowl/plate
Dining room/
Restaurant
equipment
 Service tray
stands
 Gueridon
 
Cake display

Refrigerators/C
hillers
 Coffee
makers/machin
es
 Point Of Sales
(POS)
 Wine service
equipment
Tableware
 Dinnerware/c
hinaware
 Cover/service
plate
 Dinner plate
 Entrée plate
 Fish plate
 Bread plate
 Soup bowl/plate


Welcome Guests LO1. Combin Traine  CBLM MEDINA  Direct observation

And Take Food Welcoming ation of r:  Training Manual TVI/  Practical
And Beverage and Face- Marlo Training demonstration
 Study Guide
Orders greeting face u Center  Oral/written test
guests Chest  Correspondence for Face-  Third party report
& er O. feedback Face  Online
 LO2. Distance Benda  Laptop/Cell Simulation/Task
Seating the learning ño Phone/Internet And via Based
guests Connection for Google Application/Demonstr
meet/Zo ation(optional)
Film Viewing/
LO3. om For
Taking food Video Online
and presentation Confere
beverage Audio/Video nces
orders conferencing
 Types of menu
LO4. Liaise A la carte
between Table d’hote
kitchen and Carte du jour
service Ordering systems
areas  Docket system
 Checklist
 Blank order slips
 Touch screen
POS system
Work technology
 POS
 Electronic tablet
order
Promote Food LO1. Combin Traine  CBLM MEDINA  Direct observation
And Beverage Knowing ation of r:  Training Manual TVI/Trai  Practical
Products the product Face- Marlo ning demonstration
 Study Guide
face u Center  Oral/written test
Information LO2. Chest  Correspondence for Face-  Third party report
about the food Undertakin & er O. feedback Face  Online
 Cooking g Distance Benda  Laptop/Cell Simulation/Task
method Suggestive learning ño Phone/Internet And via Based
 Serving selling Connection for Google Application/Demonstr
portions Film Viewing/ meet/Zo ation(optional)
 Tastes and LO3. Video om For
flavors Carrying Online
presentation
 Ingredients out Up Confere
selling Audio/Video nces
including
strategies conferencing
food
 All types of Menu
allergens
 Cooking time
 Side dishes
Items on
specials or
promos
 House
specials
 Soup of the
day
 Combo meals
 Best sellers
 Chef’s pick
 Seasonal
items
General
categories in the
menu
 Meat
 Vegetable
 Dessert
 Beverage
 Entrée
Seafood
Provide Food LO1. Combin Traine  CBLM MEDINA  Direct observation
And Beverage Serving food ation of r:  Training Manual TVI/Trai  Practical
Services To orders Face- Marlo ning demonstration
 Study Guide
Guests face u Center  Oral/written test
LO2. Chest  Correspondence for Face-  Third party report
Assisting & er O. feedback Face  Online
Serving styles the diners Distance Benda  Laptop/Cell Simulation/Task
 French learning ño Phone/Internet And via Based
Service LO3. Connection for Google Application/Demonstr
(Gueridon Performing meet/Zo ation(optional)
Film Viewing/
Service) banquet or om For
catering Video Online
 American
Service (Plate food service presentation Confere
Service) Audio/Video nces
 Russian LO4. conferencing
Service Serving Beverages
(Platter Beverage  Alcoholic
Service) Orders beverages
 English  Non-Alcoholic
Service/Butl LO5. beverages
er Service Concluding Wine service
 Buffet food service  Presenting the
Service and closing wine.
Sequence of down dining  Opening wine
service area  Pouring wine
 Welcoming/
Greeting of -Tools and
guest Equipment for
 Seating the service Styles and
guest Sequence of Service
 Taking
 beverage
orders
 Presenting
the menu
 Taking food
orders
 Serving food
orders
 Crumbling/b
rushing table
 Preparing
and
presenting
the bill
Guests with
special needs
 Children
 Elderly
people
 Persons with
Disability
 VIP guests

Provide Room LO1. Combin Traine  CBLM MEDINA  Direct observation

Service Taking and ation of r:  Training Manual TVI/Trai  Practical
processing Face- Marlo  Study Guide ning demonstration
room face u  Correspondence Center  Oral/written test
service Chest feedback for Face-  Third party report
orders & er O.  Laptop/Cell Face  Online
Distance Benda Phone/Internet Simulation/Task
LO2. learning ño Connection for And via Based
Setting up Film Viewing/ Google Application/Demonstr
trays and  Video meet/Zo ation(optional)
trolleys presentation om For
 Audio/Video Online
LO3. conferencing Confere
Presenting Relevant information nces
and serving  Name of the guest
food and  Room number
beverage  Number of
orders to persons
guests  Detailed food
orders
LO4.  Time the order
Presenting was taken
room  Time for delivery
service Room service
account equipment and
supplies
LO5.
 Trays and trolleys
Clearing
 Toasters
away room
service  Tableware and
equipment appointments
 Warming
equipment
 Linen
 Printed materials
Set-ups for room
service trays and or
trolleys
 Butters
 Condiments
  Cutlery
 Glassware
 Beverages
 Linen
Receive and LO1. Combin Traine  CBLM MEDINA  Direct observation
Handle Guest Listening to ation of r:  Training Manual TVI/Trai  Practical
Concerns the Face- Marlo  Study Guide ning demonstration
complaint face u  Correspondence Center  Oral/written test
Chest feedback for Face-  Third party report
Guest complaint LO2. & er O.  Laptop/Cell Face  Online
 Undelivered Apologizing Distance Benda Phone/Internet Simulation/Task
promise to the guest learning ño Connection for And via Based
 Poor Film Viewing/ Google Application/Demonstr
condition of LO3.  Video meet/Zo ation(optional)
property Taking presentation om For
 Dirty proper  Audio/Video Online
property action on conferencing Confere
 Poor service the nces

 Unfriendly complaint
personnel
Empathy LO4.
 Agree Recording
truthfully to complaint
minor points
 Express
sincere
regret
 Thank the
guest for
bringing up
the matter
 Do not take
offense when
guest
complains
 Approach
with friendly
spirit

Appropriate
actions
 Product
replacements
 Correction
 Addition
 Proper
endorsement
Appropriate
actions
 Product
replacements
 Correction
 Addition
 Proper
endorsement

Appreciate  Presenta Distance Traine  CBLM via  Direct observation

General tion of learning r:  Training Manual Google  Practical
Concept of General Marlo  Study Guide meet/Zo demonstration
Entrepreneurshi Concept u  Correspondence om For  Oral/written test
p of Chest feedback Online  Third party report
Entrepre er O. Confere
 neurship Benda  Laptop/Cell nces  Online
ño Phone/Internet Simulation/Task
Connection for Based
Film Viewing/ Application/Demonstr
 Video ation(optional)
presentation
 Audio/Video 
conferencing

Start Up Small  Business Distance Traine  CBLM via  Direct observation
Business Registrat learning r:  Training Manual Google  Practical
ion and Marlo  Study Guide meet/Zo demonstration
Legal u  Correspondence om For  Oral/written test
Issues Chest feedback Online  Third party report
er O.  Laptop/Cell Confere  Online
Phone/Internet nces Simulation/Task
Connection for Based
Film Viewing/ Application/Demonstr
 Video ation(optional)
presentation
 Audio/Video 
conferencing

Financial Plan  Determi Distance Traine  CBLM via  Direct observation
nation of learning r:  Training Manual Google  Practical
cost of Marlo  Study Guide meet/Zo demonstration
producti u  Correspondence om For  Oral/written test
on Chest feedback Online  Third party report
 Making er O.  Laptop/Cell Confere  Online
sales Phone/Internet nces Simulation/Task
and cost
 plan Connection for Based
 Preparati Film Viewing/ Application/Demonstr
on of  Video ation(optional)
cash in presentation
and cash  Audio/Video 
out plan conferencing
