A STUDY ON

“PATIENT SATISFACTION IN OUT-PATIENT SERVICES”

--A CASE STUDY ON ANIL NEERUKONDA HOSPITAL,
VISAKHAPATNAM

A Project Report submitted to the

School of Distance Education, AndhraUniversity,
Visakhapatnam
For the Award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

ANDHRAUNIVERSITY

Submitted by
Name: JALLU VENKATA DALAPPALANAIDU
Reg.no. 19MH00080

Under the guidance of

Dr. G Srinivasarao
Dept. of General surgery
Anil Neerukonda Hospital

MBA (HOSPITAL ADMINISTRATION)

SCHOOL OF DISTANCE EDUCATION
 VISAKHAPATNAM-530 003
DECLARATION

I, Mr. JALLU VENKATA DALAPPALANAIDU, a student of final year

Master of Business Administration (Distance Education), Andhra University,
declare that the project report entitled A STUDY ON “PATIENT
SATISFACTION IN OUT-PATIENT SERVICES”--A CASE STUDY ON ANIL
NEERUKONDA HOSPITAL, VISAKHAPATNAM is a genuine work done by
me and this work has not been submitted to any other Institute/University for any
degree.

I further state that no copy was made from any other report any aspects of this
project report.

Place: Visakhapatnam JALLU VENKATA DALAPPALANAIDU

Date: Reg.No: 19MH00080

 ACKNOWLEDGEMENT

I express my deepest gratitude to my Guide Dr.G Srinivasarao, Dept. of General Surgery, Anil
Neerukonda Hospital, Visakhapatnamfor has valuable guidance interest inspiration for my project report
completing.

I take this opportunity to offer sobar regards to D J Bharat Reddy . CEO of

Anil Neerukonda Educational Society, Visakhapatnam and other faculty
members who helped in different stages for completion of my M.B.A. programme.

My special thanks to Sri Dr. A Krishna Murthy, for permitting me to do the

project work and also for their valuable suggestions and cooperation in completing
the project work.

Finally, I would like to thank my parents and friends who helped me in

completing the project work.

Place: Visakhapatnam JALLU VENKATA DALAPPALANAIDU

Date: Reg.No: 19MH00080

CERTIFICATE
This is to certify that the project work entitled for A STUDY ON “PATIENT
SATISFACTION IN OUT-PATIENT SERVICES”--A CASE STUDY ON
GAYATRI HOSPITAL, VISAKHAPATNAM Submitted by Mr.JALLU VENKATA
DALAPPALANAIDU, is in partial fulfillment for the award of Master of Business
Administration is a bonefide work carried out by him under my guidance and
supervision.

Dr G Srinivasarao

DATE: Project Guide