RESUME

Mukesh Saini
Mob:- +91 9716620677
Email:- iamsainimukesh@gmail.com
Address:- 1st Floor, 405P, Sector 57, Gurugram, Haryana 122022 India

Objective:
Professional Assistant Manager employing exceptional rapport and relationship-building abilities to cultivate lasting
and positive relations among clients, staff, and management. Highly-developed communicator with outstanding
capabilities in complex problem-solving and conflict resolution.

Academic Qualification:
• B.Sc. from M.J.P. Rohilkhand University Bareilly in the year 2012.
• Intermediate from U.P. Board in the year 2007.
• High School from U.P. Board in the year 2005.

Professional Qualification:
• One-year computer diploma in (PGDCA) computer application from Pabby Computer Education A-73
Gandhi Nagar Moradabad.

Skills:
● Multi-tasking
● Time Management
● Decision Making
● Organizational Skills
● Team Player
● Google Workspace
● Marketing
● Customer-focused
● Client account management
● Outstanding customer service
● Customer relationship building
● Digital Marketing
● Product and service knowledge
● Customer-facing leadership
● Brand management
● Team motivation
● Issue and conflict resolution
● Salesforce CRM

Work Experience:
Designation: Assistant Manager-Customer Care (SingleSurface)
Job Duration: From March 2020 To Till now
Role:
● Handling a large set of client data by sanitizing and verifying it as per the correct format of the publishers
● Handling & publishing the data on the SS dashboard for creating location pages
● Provide effective solutions for better search results and take care of the changes required and resolve the
issues by taking relative measures
● Handling integrated system & publishing on various publishers like- Google, Facebook, Bing, Factual,
Foursquare, Yalwa
● Assisted Operations Manager with all tasks, errands, and priorities as requested within deadlines.
● Held weekly meetings to communicate tasks, and delicate priorities to staff and agree on goals.
● Held daily meetings with staff before starting operations to delegate tasks and assign priorities.
Designation: Senior Analyst -Category. (Shopclues.Com)
Job Duration: From December 2018 to March 2020
Role:
● Developing a business plan for the growth of the category
● Improving the selection of products and offerings across the category
● Demand Generation by suggesting innovative promotions and features to improve customer experience
● Closely working with the merchants for reducing the returns
● Periodic Competitor Analysis and plugging of the gaps in the selection
● Handling accounts like Raymond's, Spykar, Wrangler, Jockey, Manyavar, Lee, Mufti, Pepe Jeans, etc.
● Modified layouts and promotional techniques to drive sales.

Designation: Sr Process Executive in Google (Cognizant Gurugram)

Job Duration: 3 years (From December 2015 to December 2018)
Process: Google My Business and AdWords Express
Role:
● Google My Business Pages Management: Creates, controls and manages the dealer's pages, removing or
adding photos, updating changing info, adding posts to feature promotions
● Creates, controls and manages the dealer's pages, removing or adding photos, updating changing info,
adding posts to feature promotions
● Explored and created new ways to resolve problems with processes, technology, or team members to
improve overall efficiency.
● Handle inbound and outbound calls with the objective of creating the business listing and AdWords Express
● Help the customers to get listings or account for the bulk and single verification
● Help people in managing their listings and campaign
● Creating listings in bulk and a single platform also helps the different types of campaigns
● How the campaign works, how to improve the search ranking.
● Advised business clients on the best mix of products for maximum sales and consumer engagement.

Designation: Customer Services Executive (Blue Pearl Services)

Job Duration: 11 Months (From February 2015 to December 2015)
Process: QuickBooks applications (Dealing with customer services and billing management)
Role:
● Dealing with customer services and billing management
● Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer
service.
● Verified the sales and billing details
● Document necessary account information and offer custom solutions that benefit the customer
● Process QuickBooks applications in a timely and comprehensive manner to ensure customer satisfaction
with the resolution
● Kept clear, detailed records of customer interactions, enabling accurate complaints investigation.

Designation: “Customer Service Executive” (iN Technologies)

Job Duration: 2 Years 10 Months (From May 2012 to February 2015)
Process: Tech Support (Dealing with customer services and billing management)
Role:
● Dealing with customer services and billing management
● Document necessary account information and offer custom solutions that benefit the customer
● Answered the questions about installation, operation, configuration, customization, and usage of assigned
products
● Provide the highest level of customer service and ensure customer satisfaction
● Verified the details with the customer after the sale is done
● Handling the 1st level and 2nd level queries and answering the customer's query over the phone as well
as via emails.
● Demonstrated outstanding product knowledge to achieve high customer satisfaction levels.
Personal information:

Date of birth: 10-Jul-1990

Marital status: Married
Languages: Hindi, Punjabi, English
Nationality: Indian
Hobbies: Traveling solo, Listening to Music,
Strength: Young and always willing to be smart and work hard and Good Listener.

Declaration:
I hereby declare that all the given information is true to the best of my knowledge and take the sole
responsibility in case anything is found untrue

Place: - Gurugram (MUKESH SAINI)