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    Unit 6 Change Management

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    loke0078
    This document discusses organizational change and change management. It begins by stating that change is inevitable and organizations must adapt to remain competitive. It then defines organizational change as the adoption of new ideas or behaviors by an organization. There are two types of change: first order changes which are incremental adjustments, and second order changes which are radical transformations. The document also summarizes Lewin's 3-stage change model of unfreezing, changing, and refreezing. It discusses sources of individual and organizational resistance to change and strategies for overcoming resistance like education, negotiation, and participation. Finally, it lists critical skills for effective change agents like understanding change dynamics and managing resistance.

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    Unit 6 Change Management

    Uploaded by

    loke0078
    9 views11 pages
    This document discusses organizational change and change management. It begins by stating that change is inevitable and organizations must adapt to remain competitive. It then defines organizational change as the adoption of new ideas or behaviors by an organization. There are two types of change: first order changes which are incremental adjustments, and second order changes which are radical transformations. The document also summarizes Lewin's 3-stage change model of unfreezing, changing, and refreezing. It discusses sources of individual and organizational resistance to change and strategies for overcoming resistance like education, negotiation, and participation. Finally, it lists critical skills for effective change agents like understanding change dynamics and managing resistance.

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    Unit 6 Change management

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    This document discusses organizational change and change management. It begins by stating that change is inevitable and organizations must adapt to remain competitive. It then defines organizational change as the adoption of new ideas or behaviors by an organization. There are two types of change: first order changes which are incremental adjustments, and second order changes which are radical transformations. The document also summarizes Lewin's 3-stage change model of unfreezing, changing, and refreezing. It discusses sources of individual and organizational resistance to change and strategies for overcoming resistance like education, negotiation, and participation. Finally, it lists critical skills for effective change agents like understanding change dynamics and managing resistance.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    9 views11 pages

    Unit 6 Change Management

    Uploaded by

    loke0078
    This document discusses organizational change and change management. It begins by stating that change is inevitable and organizations must adapt to remain competitive. It then defines organizational change as the adoption of new ideas or behaviors by an organization. There are two types of change: first order changes which are incremental adjustments, and second order changes which are radical transformations. The document also summarizes Lewin's 3-stage change model of unfreezing, changing, and refreezing. It discusses sources of individual and organizational resistance to change and strategies for overcoming resistance like education, negotiation, and participation. Finally, it lists critical skills for effective change agents like understanding change dynamics and managing resistance.

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    of 11

    anizational Behaviour

    Introduction
    • Change is inevitable
    • Organization as a system, depend on many interdependent factors
    which influence it’s day to day functioning, strategic decisions and
    future action plans for facing the competitive challenges
    successfully.
    • In the era of globalization, indigenous industries strategies
    effectively to counteract multinationals.
    • So, we focus on understanding what constitutes organizational
    change.

    6 Centre for Distance and Online Ed


    anizational Behaviour

    Environmental Analysis

    6 Centre for Distance and Online Ed


    anizational Behaviour

    Change Management
    – Change management involves the process that ensures a business responds to
    the environment in which it operates
    – The adoption of a new idea or a behavior by an organization (Daft, 1995)
    – It is the way of altering existing organization to increase organizational
    effectiveness.
    Changes can be classified in different ways. The most often classification
    First order and Second order change
    First order change – it is incremental & continuous. Involves adjustments
    systems, processes, structure but do not affect strategy or core values
    Second order change – it is radical & discontinuous. Involves substantial
    transformation of organization nature and style.

    6 Centre for Distance and Online Education


    anizational Behaviour

    Lewin’s Change Model


    A leader in change management, Kurt
    Lewin was a German-American social
    psychologist in the early 20th century.
    Among the first to research group
    dynamics and organizational
    development, Lewin developed the 3
    Stage Model of Change in order to
    evaluate two areas:
    • The change process in organizational
    environments
    • How the status-quo could be
    challenged to realize effective
    changes

    6 Centre for Distance and Online Ed


    anizational Behaviour

    Individual Resistance

    Habit

    Economic Factors

    Job Security Individual


    Resistance

    Fear of the
    Unknown

    Selective
    Information
    Processing
    6 Centre for Distance and Online Education
    anizational Behaviour

    Organizational Resistance

    Threat to Established Power


    Relationship

    Threat to Established
    Resource Allocations

    Structural Inertia Organizational


    Resistance

    Limited Focus of Change

    Group Inertia

    6 Centre for Distance and Online Education


    anizational Behaviour

    Four Phases of Transition

    Denial Commitment

    Past Future

    Resistance Exploration
    6 Centre for Distance and Online Education
    anizational Behaviour

    Some of the Signs in Each Phase

    Denial Resistance

    • “How good things were in the past” • Anger


    • “It can’t happen here” • Loss and hurt
    • Numbness • Stubbornness
    • Everything-as-usual attitude • Blaming others
    • Refusing to hear new information • Complaining
    • Getting sick
    • Doubting your ability

    6 Centre for Distance and Online Education


    anizational Behaviour

    Some of the Signs in Each Phase

    Exploration Commitment
    • “What’s going to happen to • “Where I am headed”
    me?” • Focus
    • Seeing possibilities • Teamwork
    • Chaos • Vision
    • Indecisiveness • Cooperation
    • Unfocused work • Balance

    • Energy
    • Clarifying goals
    • Seeing resources
    6 • Exploring alternatives Centre for Distance and Online Education
    nizational Behaviour

    Overcoming Resistance to Change

    Education and Negotiation


    Communication

    Overcoming
    Participation and Manipulation and
    Involvement Cooptation
    Resistance to
    Change

    Facilitation and Coercion


    Support

    6 Centre for Distance and Online Education


    nizational Behaviour

    Critical Skills of Change Agents

    Understands Appreciates Anticipates and


    change dynamics diversity manages
    resistance

    Has high Understands Manages


    credibility power and multiple tasks
    influence

    6 Centre for Distance and Online Education

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