4 Citizen's Charter San Carlos City 2019 1st Edition

LGU SAN CARLOS CITY
NEGROS OCCIDENTAL
1
CITIZEN’S CHARTER
2019 (1st Edition)
I. Mandate
The Anti-Red Tape Authority (ARTA) oversees the implementation of the Ease of Doing
Business and Efficient Government Services Delivery Act of 2018 as an attached agency
of the Office of the President.
II. Vision
ARTA envisions an efficient, effective, and transformative government that aspires to be
Globally-competitive. We aim to be an authority that creates opportunities for businesses
and provides world-class government service to create a better life for the Filipino people.
III. Mission
ARTA commits to be a catalyst of change by advocating for better regulatory environment,
eliminating red-tape, and implementing reforms and initiatives to promote fast and effective
government service delivery, improving the ease of doing business in the country.
IV. Service Pledge
We commit to:
Advocate for the adoption of effective government practices for efficient government
service delivery and prevention of graft and corruption;
Capacitate government agencies to reengineer its systems and procedures to reduce
processing time and regulatory burden for the transacting public;
Promote the implementation of simplified requirements and procedures that will
reduce red tape and expedite business and non-business related transactions in the
government;
Provide assistance to the public in filing and investigating complaints against government
agencies and/or officials for non-compliance to R.A. 11032.
Attend to all applicants or requesting parties who are within the premises of the office
prior to the end of official working hours and during lunch break
2
V. List of Service
CITY ADMINISTRATOR’S OFFICE 6

(CAO)
CITY INFORMATION OFFICE 7
(CIO)
INFORMATION TECHNOLOGY & COMPUTER SERVICES OFFICE 14
(ITCSO)
CITY AGRICULTURE OFFICE 17
(AGRI)
CITY ASSESSORS OFFICE 34
(CAO)
CITY BUDGET & MANAGEMENT OFFICE 51
(CBMO)
CITY ENGINEERING DEPARTMENT 57
(CED)
CITY ENVIRONMENT MANAGEMENT OFFICE 64
(CEMO)
CITY HEALTH OFFICE 68
(CHO)
CITY LEGAL OFFICE 91
(CLO)
CITY MAYOR’S OFFICE 93
(Mayors Clearance and Certification)
BIDS & AWARDS COMMITTEE 101
(BAC)
BUSINESS PERMIT & LICENSING OFFICE 108
(BPLO)
CITY DISASTER RISK REDUCTION MANAGEMENT OFFICE 114
(CDRRMO)
COOPERATIVES & LIVELIHOOD DEVELOPMENT OFFICE 117
(CLDO)
CITY MAYORS OFFICE
HOUSING 125
(San Carlos Integrated Housing Authority)
NEGOSYO CENTER 127
(San Carlos City Investment Center)
PUBLIC EMPLOYMENT SERVICE OFFICE 132
(Special Recruitment Activity)
CITY SPORTS OFFICE 137
3
TOURISM 140
(Issuance of Locational Permit for Advertisement, Sign, Signboard and Billboards)
CITY PLANNING & DEVELOPMENT COORDINATOR’S OFFICE 148
(CPDCO)
CITY SOCIAL WELFARE & DEVELOPMENT OFFICE 152
(CSWDO)
CITY TREASURER’S OFFICE 169
(CTO)
CITY WATERWORKS DEPARTMENT 180
(CWD)
GENERAL SERVICES DEPARTMENT 197
(GSD)
SAN CARLOS CITY HOSPITAL 201
(SCCH)
CITY PUBLIC LIBRARY 230
OFFICE OF THE CITY ACCOUNTING 239
(OCA)
OFFICE OF CITY CIVIL REGISTRAR 243
(OCCR)
OFFICE OF HUMAN RESOURCE MANAGEMENT 247
(OHRM)
PUBLIC MARKET & SLAUGHTERHOUSE DEPARTMENT 251
(PMSD)
SANGGUNIANG PANLUNGSOD 267
(SP)
PROCESS FLOW (FEEDBACK MECHANISM) 271
LIST OF OFFICES 272
4
This LGU strictly observed the minimum health protocol set
by Inter-Agency Task Force (IATF)
(i.e. social distancing, wearing of Facemask and Face
Shield)
Wearing of Short pants and Sleeveless shirt is strictly

prohibited in entering the City Hall premises.
5
City Administrator’s Office
6
City Information Office
(CIO)
7
Request for Coverage, Photos, Video Clips, Newsletter, Social Media Postings
and Web Posting
Office or Division: CITY INFORMATION OFFICE
Classification: Simple
Type of Transaction: G2G - GOVERNMENT TO GOVERNMENT G2C - GOVERNMENT TO CITIZENS
Who may avail: Concerned Citizens, City government officials and employees, National
Government agencies, Media, NGOs, POs and Socio-Civic organizations, Business
sector, Religious and cultural organizations, National policymakers and legislators,
Overseas Filipinos, Academe and research institutions
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
Letter Request City Information Office
FEES TO PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS
BE PAID TIME RESPONSIBLE
Submit letter request Stamping of date and time TIME
received 5 minutes Receiving Staff
none
Assigned request to personnel Eddie Flor C.
5 minutes Silva, Info Officer
2
Prepares and generate
request document Half Day Technical Staff
None 4 hours 10 Immediate staff /

TOTAL
minutes Officer of the Day
End of transaction
8
Assisting Provincial/National Gov’t Agencies, Non-Government Organizations in
displaying Printed Materials such as posters and Notices
Office or Division: CITY INFORMATION OFFICE
G2C - GOVERNMENT TO CITIZENS
Who may avail: All
Submit letter request Accepts letter and received with None TIME
5 minutes Geraldine Quisido
form time and date
TOTAL None 5 minutes
End of transaction Immediate
Staff/Officer of the
Day
9
Securing copies of newsletters, flyers, brochures and other related informational
materials
Office or Division: City Administrator's Office

Who may avail: All
Submit letter request Accepts letter and received with TIME Geraldine Quisido
None 5 minutes
form time and date
Submit request for Approves request and assigns Eddie Flor C.

Immediate
None 5 minutes Silva, Info Officer
approval personnel to process request Staff/Officer of the
II
Day
Processing of request Personnel in-charge prepares Geraldine Quisido
form needed printed materials or None 1 day
softcopy and gives it to client Immediate
TOTAL None 1 day 10 Immediate
Staff/OfficerStaff
of the
minutes
*note: copies of Day
End of transaction
newsletter are subject
of available, if none,
softcopy will be given
to the client through
email
10
Provision of Copy of Video Footages / Photos
Who may avail: All
Submit letter request Accepts letter and received with TIME Geraldine Quisido
None 5 minutes
form time and date
Submit request for Approves request and assigns Eddie Flor C.

Immediate
None 5 minutes
approval personnel to process request Silva, Info Officer
II
Day
Processing of request Personnel in-charge prepares Geraldine Quisido
None 1 day
softcopy and email it to the client
Immediate
TOTAL None 1 day 10 Immediate
Staff/OfficerStaff
of the
minutes
Day
End of transaction
11
Production / Dissemination of Press Releases
Who may avail: All
Assigns personnel to cover the TIME Eddie Flor C.
Submits request letter None 2-3 minutes
programs/ Silva, Info Officer
II
projects/activities
Personnel assigned (PPAs) of office
gather Assigned
concerned None 4 hours
information/ personnel
facts/figures/ of the PPAs Immediate
Write news/feature articles for Assigned
None 1 hour
Press Release personnel
Day
Submit news/feature news to the Eddie Flor C.

None 15 minutes Silva, Info Officer
Information Officer for review
II
Distribute /posts Assigned
news/features/photos to various 2-3 minutes
personnel
media outlets through email/FB Immediate
page
TOTAL None 5 hrs. 21 mins. Staff/Officer of the
End of transaction Day
12
Production of Infographics
Who may avail: All
Assigns personnel to take charge TIME Eddie Flor C.
Submits request letter None 2-3 minutes
of the request office concerned Silva, Info Officer
II
Personnel assigned gather Assigned
None 4 hours
information/ personnel
facts/figures/ of the request for Immediate
Review/Edit infographics by Eddie Flor C.
Infographics None 15 minutes Staff/Officer of the
Information Officer Silva, Info Officer
Day
II
Submitted Infographics to be Assigned
posted at LGU Info Page/Agency 2-3 minutes
personnel
concerned Immediate
TOTAL None 4 hrs. 21 mins. Staff/Officer of the
End of transaction Day
13
INFORMATION TECHNOLOGY and COMPUTER
SERVICE OFFICE
(ITCSO)
14
Repair & Various Information Technology & Communications (ICT) Equipment
Information Technology & Computer Service Office (ITCSO)
Type of G2G
Transaction:
Who may avail: National and Local Government Offices
1Request Letter/Phone Call/ Lodge Complaints
FEES PROCESSING PERSON
TO TIME RESPONSIBLE
BE TIME
1. Lodge a - Reviews/checks the problem and PAID Technical
complaint to ITCSO analyzes the possible cause service report
none 15 minutes
via letter or phone
call -For phone calls, conducts basic
troubleshooting by giving easy and
simple steps to remedy the
If the problem still persists, advises
problem
the client to bring the equipment to
the ITCSO repair and maintenance
division for further checking
/assessment
Checks the availability of the
technicians to deploy for an onsite
repair/maintenance
Endorses the Receives and records the M.R. 1 – 3 days Technical
defective Holder information and service report
equipment/machine equipment’s specification
to the office for
checking and Inspect/checks the machine for
assessment assessment
If equipment is still serviceable,
technician recommends for repair
or replaced of parts. Otherwise,
request for new
equipment/machine is
recommended
Returns to office for Updates technician service report None 10 minutes Technical
follow-up/fetches and furnishes copy to the end user services report
machine (TSR)
15
Returns equipment/machine to the
end-user
TOTAL None 3 days and 25

minutes
End of transaction
16
CITY AGRICULTURE’S OFFICE
(AGRI)
17
Registry System for Basic Sectors In Agriculture (RSBSA) Validation/Updating
A validation and updating activity in coordination with DA for a centralized registration system of local
rice farmers in the 5 rice barangays to facilitate their availment of DA funded projects and/or
programs.
Office or Division: City Agriculture Office - Crops Division

Type of Transaction: G2C - Government to Client
Who may avail: San Carlos City Residents
1. Government Issued Valid ID Client
2. Latest 2x2 ID picture Client
3. Brgy. Certification (stating the farm parcel) Respective Barangay
FEE TO PROCESSING PERSON
1. Brings to the City 1.1 Checks the completeness None 5 minutes Farm Supervisor
Agriculture Office all of requirements and assign (Rice Program)
the requirements and AT to interview client
request for RSBSA
validation/updating
2. Accomplishes the 2.1 Interviews and facilitate None 10 minutes Farm Supervisor
RSBSA Form filling out of RSBSA form (Rice Program)
Agricultural
2.2 Assigns client RSBSA None 10 minutes Technician (Rice
Code, encode client data, and Program)
forward to DA the client's
RSBSA Form
18
Rice Crop Manager (RCM) Fertilizer Recommendation

2. Assigned RSBSA Code City Agriculture Office
1. Proceeds to the City 1. Schedules the RCM
Agriculture Office to interview and assign a field None 5 minutes Farm Supervisor
request for RCM interview technician (Rice Program)
schedule
2. Accomplishes the RCM 2.1 Coordinates the None 2 minutes
questionnaire schedule with the
requesting party
Field Technician
(Rice Program)
2.2 Interviews and None 6 minutes
processes the data for
fertilizer recommendation
3. Receives the RCM 3. Let the farmer sign the None 2 minutes
fertilizer recommendation receiving copy
for personal farm use
3.2 Follow-ups if the farmer None 5 minutes Field Technician
(Rice Program)
was able to use the
recommendation
TOTAL None 20 minutes.
19
Rice Competitiveness Enhancement Fund (RCEF) Seed Distribution

1. Proceeds to the City 1. Coordinates the schedule None 5 minutes
Agriculture Office to with the requesting party Farm Supervisor
request for RCEF pre- (Rice Program)
master listing schedule
2. Accomplishes the 2.1 Conducts the RCEF pre- None 3 minutes
RCEF pre-master list master listing
Farm Supervisor
2.2 Coordinates the schedule (Rice Program)
None 2 minutes Field Technician
of RCEF orientation &
(Rice Program)
distribution schedule
3. Attends the RCEF 3.1 Orients the guidelines of None 15 minutes
orientation and the RCEF program with the
distribution schedule client Farm Supervisor
and receives the (Rice Program)
Field Technician
certified rice seeds 3.2 Releases the RCEF rice
(Rice Program)
seeds None 10 minutes
20
Crop Insurance Indemnity Claim

CLIENT STEPS FEE TO PROCESSING PERSON
AGENCY ACTIONS
1. Reports damage
1.Files the notice of loss Field Technician
occurrence to the field None 2 minutes (Rice Program)
(NOL) to PCIC
technician
2. Accomplishes and 2.1 Checks, processes and 3 minutes
signs the NOL submits NOL to PCIC
documents Farm Supervisor
1.1 Checks, processes and 2 minutes (Rice Program)
submits NOL to PCIC\ None Field Technician
(Rice Program)
2.2 Coordinates the schedule
of adjustment with client
3. Attends and guides 3. Assist PCIC adjuster and 5 minutes
the PCIC adjuster to lets client sign the adjustment
affected area documents
Farm Supervisor
1.2 Coordinates the
(Rice Program)
approval or disapproval of None 2 minutes Field Technician
claims with client (Rice Program)
3.3 If claim is approved ,

coordinates the schedule of 2 minutes
claim with client
4. Attends the Farm Supervisor
indemnity claim 4. Assists the PCIC personnel (Rice Program)
schedule and receives during indemnity claim None 5 minutes Field Technician
his/her claim check distribution (Rice Program)
TOTAL 21 minutes
21
Cut Flower Planting Materials Distribution
Office or Division: City Agriculture Office – Crops Division

None -
1. Proceeds to the City 1.1 Conducts orientation and None 3 minutes
Agriculture Office to assign the AT for area
request for availment of validation
cut flower planting Farm Supervisor
(Cut Flower
materials 1.2 Coordinates the validation None 2 minutes Program)
schedule with the client and
AT assigned
2. Guides the AT during 2.1 Assesses area for crop None 5 minutes
field validation and fill suitability Farm Supervisor
out and sign the 2 minutes (Cut Flower
requisition and issue 2.2 Coordinates the schedule None Program) Field
Technician (Cut
slip of release with client
Flower Program)
3. Attends to the 3. Releases the cut flower
distribution schedule planting material and let client Farm Supervisor
and receives the sign the Issue and Requisition None 5 minutes (Cut Flower
requested CF planting Slip (RIS) Program)
material
22
LGU Rice Certified Seed (CS) Distribution

FEE TO BE PROCESSING PERSON
PAID TIME RESPONSIBLE
1. Proceeds to the City 1. Interviews and fill- None 3 minutes Farm Supervisor
Agriculture Office demo out the LGU CS (Rice Program)
farm @ Brgy. Codcod liquidation master list Field Technician
(Rice Program)
2. Pay the CS cost to 2.1 Receives and Php680.00 (40 2 minutes Farm Supervisor
CTO representative records payment (if kgs. bag) (Rice Program)
present during release/ to CTO staff is not or Php340.00 Field Technician
AT around) (20 kgs. bag) (Rice Program)
3. Attends the purchase 3. Release the LGU None 3 minutes
and distribution schedule CS rice seeds Farm Supervisor
(every Wednesday, while (Rice Program)
stock last) Field Technician
(Rice Program)
TOTAL Php 680.00 or Php 340.00 8 minutes
23
Information Education Campaign on Organic Agriculture
Office or Division: City Agriculture Office (crops development management section)

Type of Transaction G2C - government to client
Who may Avail: Organic farmers/association/any individual who is a resident of the city
Farmer practitioner of sustainable And/or
Natural agriculture that farms with in the city N/A
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
Approaches the project- in Initially orient the client
charge or City Agriculturist of the requirements Farm Worker I/
or technician assigned needed and schedule NONE 30 minutes Organic Agriculture
under Organic Agriculture the IEC in their Technician
Development Program community
Attends the scheduled Conducts Farm Worker I/
seminar / orientation/ orientation/Seminar/ None 2-3 hours Organic Agriculture
training on Organic Training on Organic Technician
Agriculture Practices Agriculture practices
Prepares Area for Field visit Farm Worker I/
Demonstration after None 2-3 hours Organic Agriculture
training Technician
Establishment of Field inspection/ Follow Farm Worker I/
Demonstration Area for up visit and provision of None 2-3 hours Organic Agriculture
Organic Agriculture available inputs for Technician
Practices demonstration and
technical assistance
Total None 9 hours and
30 minutes
24
DISPERSAL AND UPGRADING OF SMALL FARM ANIMALS
Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section)

Type of Transaction G2C - GOVERNMENT TO CLIENT
Who may Avail: ALL REGISTERED RESIDENTS OF SAN CARLOS CITY
1. BARANGAY ENDORSEMENT Respective Brgy. Captain/Designated Brgy. Kagawad
2. COMMUNITY TAX CERTIFICATE (CTC) Respective Brgy. Residence of the client/CTON / A
3. CLDO CERTIFICATION CLDO
1.)Approaches the City 1.Informs the client/s the
Agriculture Office requirements needed on Farm
Livestock Production how to acquire dispersal none 5 minutes Superintendent II
section to inquire on how animals
to avail the program
2.) Goes back to the City 2.1 Receives and validates none 5 minutes Farm
Agriculture Office and requirements submitted. Superintendent II
submit the necessary
requirements 1.2 Program
briefing/Inform the client/s none 20 minutes
Farm
with the terms and Superintendent II
conditions stipulated in the
MOA
2.3 Area validation and

assestments of the none 4 hours Farm worker
capability of the clients
3.) Signs the 3. Countersigns the MOA none 1 day Farm
(Memorandum of of the client/s Superintendent II
Agreement/Contract/ City Agriculturist
Affidavit of Undertaking) City Mayor
4.)Gets the MOA duly 4. Returns the MOA to the none 30 minutes Notary Public
signed by persons client and advice to furnish
responsible from the City a copy of a notarized MOA
Agriculture Office to be to the City Agriculture
certified by the notary Office
public
5.) Waits for the 5. Provides animal/s none 4 hours Farm Worker
scheduled and applied by the client if it is
availability of animals available.
Total None 13 hours
25
Vermi/Vermicompost, Trichogramma and Vegetable Seeds Dispersal

Who may Avail: GENERAL PUBLIC
RESIDENCE CERTIFICATE / ID BARANGAY / CTO
Approaches the technician Screen/Interviews
assigned in your Barangay. the clients about their NONE 3 minutes Technician
farm and practices
Writes letter request addressed Field visitation Technician
to the City Mayor to avail the NONE 5 minutes
technology and materials
Approval request from the City Wait for the schedule NONE 3 minutes Technician
Mayor to release
Receives the material needed in Releases the NONE 5 minutes Technician
the farm material and seeds
Total None 16 minutes
26
Cultural Practices of different vegetable crops Abaca, Bamboo and Good
Agricultural Practices

Approaches the technician Screen/Interviews the
assigned in your applicant about their farm NONE 3 minutes Technician
Barangay.
Writes letter request Site / Farm validation NONE 3 minutes Technician
addressed to the City
Mayor to avail the
technology
Wait for the schedule of the Schedule the training date, NONE 3 minutes Technician
Training venue and accommodation
Training proper Releases of hand-outs/ NONE 2-3 days Senior Agriculturist
Technology provided Technician
Total 3 days and 9
minutes
27
Availment of Abaca Suckers and Planting Materials

Approaches the technician/ Screen/Interviews the
assigned in your Barangay. clients about their NONE 5 minutes Farm Worker I
farm and practices
Proceeds to the area for site Field/Site Validation NONE 1 hour Farm Worker I
verification/inspection
Wait for the schedule releases Records the number NONE 5 minutes Farm Worker I
of Abaca suckers for of Abaca suckers to
production be released/planted
Receives the material needed Releases the NONE 5 minutes Farm Worker I
in the farm for Abaca materials
production
Total None 1 hour and 15
minutes
28
ARTIFICIAL INSEMINATION IN LARGE ANIMALS

Who may Avail: ALL RESIDENTS OF SAN CARLOS CITY, NEG. OCC
VALID IDENTIFICATION CARD OWNER
1.) Group Client goes to 1.) Gathers all the animals in
the City Agriculture agreed area and put up the NONE 20 minutes Farm Worker II
Office to schedule animal chute to restrain the
Artificial Insemination animals and conducts
Pregnancy Diagnosis and do
the Artificial Insemination
2.) If the animal is in 2.) Conduct Artificial NONE 20 minutes Farm Worker II
heat. Go to City Insemination not more than 24
Agriculture Office to hours in the time of heat
avail Artificial
Insemination (for
Individual clients only)
3.) Present the animals. 3.) Conducts animal NONE 20 minutes Farm Worker II
monitoring if the animals are in
pregnant status or in calving
status for Calf Drop Record
Total None 60 minutes
29
DISPERSAL OF LARGE FARM ANIMALS

1. Brgy. Recommendation Office of the Barangay
2. COMMUNITY TAX CERTIFICATE (CTC) Respective Brgy. Residence of the client/CTO
3. CLDO Clearance CLDO Office
1.) Inquire about the 1.) Inform about the program
program and conducts intial interview none 5 minutes Farm Worker II
2.) Wait for Area visit 2.) Visit area if the client is none 4 minutes Farm Worker II
qualified for the program
3.) Submit all the 3.) Check all the none 5 minutes Farm Worker II
requirements required requirements for approval of
by the program application
4.) Signing of 4.) Signed Memoramdum of none 1 day Farm Worker II
Memoramdum of Agreement (MOA) and
Agreement (MOA) discussed about the program
5.) Wait for availability 5.) If the stock is available, it none 4 hours Farm Worker II
of stocks will delivered to the recipient
immediately
6.) Present the animals 6.) Conduct monthly and none 2 hours Farm Worker II
for inspection annual inspection of GSD Personnel
stocks Acct. Personnel
COA Personnel
Total None 1 day, 6 hrs. &
14 mins.
30
AVAILMENT OF FARM TRACTOR (RENTAL)
Office or Division: CITY AGRICULTURE OFFICE / CROPS DIVISION

CTC # CITY TREASURER OFFICE Office of the Barangay
LEASE OF CONTRACT CITY AGRICULTURE OFFICE, PROJECT IN-CHARGE
Approaches the project-in Discuss the Terms and
charge. condition proper collection of none 10-20 minutes Farm
Proceeds to the area rentals and payments for the Superintendent II
together with the use of farm equipment
Tractor operator.
Tractor Operator
Area visitation and Validation. none 1-2 Hrs.
Signing of Lease of Process all necessary none 10 minutes Farm
Contract documents Superintendent II
Client is responsible for Once notarized Project In- p 3 minutes Farm
signing of Notarization charge advised client to 5,000.00 Superintendent II
proceed to City Treasurer
Office for initial payment
Client present the Set schedule for the said none 10 minutes Farm
payment receipt to activity. Superintendent II
Project In-charge
including the lease of
contract.
Client is responsible to Once the activity has been none 10 minutes Farm
pay the remaining done, In-charge process the Superintendent II
amount. order of payment and submit
it to client.
Client provide xerox Advice client to proceed to
copy of their payment to City Treasurer Office for
City Agriculture Office payment
Total None 2 days, 2 hrs
& 43 mins.
31
AVAILMENT OF GRAFTED MANGO SEEDLINGS AND OTHER VARIOUS FRUIT
TREES

Who may Avail: MANGO GROWERS/FARMERS OR ANY INDIVIDUAL WHO IS
RESIDENT OF THE CITY
(EXCEPT, BRGY. CODCOD,QUEZON) DISPERSAL CLIENTS OUTSIDE
CITY (FOR SALE) AT CITY AGRICULTURE OFFICE.

Proceeds to crops division Client orientation
and approach Project In- regarding the program. None 10 minutes Farm
charge Issues a note stipulating Superintendent II
the amount to be paid.
Proceeds to area together Validates/Provide None 1-2 hr. Farm
with person responsible technical assistance. Superintendent II
from City Agriculture
Office (Resident)
City Treasurer
Presents the note to the City Treasurer Office P30,00/S 10 minutes
Office
City Treasurer Office and issues OR eedling
pay the exact amount
stipulated (Non-Resident)
Waits for the schedule Set schedule for release None 10 minutes Nursery man/
release of seedling to client Caretaker
(Depending on the
availability
Farm
Proceeds to City Agriculture Records the # of seedlings None 10 minutes
Superintendent II
Office and present OR to to be release and
the Project- In charge. issuance of gate pass.
Receives the Grafted Release of seedlings to None 10 minutes Nursery
Mango Seedlings from the client man/Caretaker
caretaker.
TOTAL None 2 hrs. & 60
minutes
32
AVAILMENT OF HIGH VALUE COMMERCIAL CROPS (COFFEE, CACAO,
PEANUT)

Who may Avail: FARMERS OR ANY INDIVIDUAL WHO IS RESIDENT OF THE CITY

Approaches Project In- Orient client regarding None 10 minutes Farm
charge the program. Superintendent II
Proceeds to site together Site inspection/Validation None 1-2 Hrs. Farm
with Project In-charge and provide technical Superintendent II
technician. assistance. Set Schedule
for the release of
Technician
seedlings.
Again proceed to City Records the number of None 10 minutes Farm
Agriculture Office/Project seedlings to be released Superintendent II
In-charge to claim the and client with claim
Seedlings. stub/gate pass
Presents claim stub to the Release of seedlings to None 10 minutes Nursery man
nursery man and receives client
Various seedlings from the
City Agriculture Office.
TOTAL None 2 hrs. & 30
minutes
33
CITY ASSESSORS OFFICE
(CAO)
34
ISSUANCE OF TAX DECLARATION OF REAL PROPERTY-(Current Revision to
2001 Gen. Rev.)
Tax Declaration is issued to any individual or entity for their reference or for any legal purposes.
Office or Division: City Assessor's Office

Type of Transaction: G2C - Government to Citizen
Who may avail: All
Principal:
Government Issued Identification Card BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO City
and Residence Certificate / Cedula Treasurer's Office, License & Fees Division
Representative:
Special Power of Attorney or Owner's Person or entity being represented
Authorization
Any legal document that serve as reference (if Person or entity being represented
there is any)
Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG,
Residence Certificate / Cedula of representative LTO City Treasurer's Office, License & Fees Division
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON
BE PAID G TIME RESPONSIBLE
1.Sign-in the Client Log 1) Give the Log Book to the 6 minutes Orven P. Nalzaro
Book at the office counter client Admin. Aide II
1.1 Submit the required 1.1 Receive the required Records Div.
documents and other documents and check for
reference records (if completeness
there is/are any to the 1.2 Give the Request
receiving table for initial Form to the client to be none
assessment and filled-up
verification 1.3 Issue the order of
*Make sure to secure the payment if all the required
Order of Payment that documents were given
will be issued 1.4 Start processing the Saljun D.
request 5 minutes Visitacion, Admin.
Aide IV Recods
Div.
2) Pay the required fees at 2) Accept the payment Tax 1 minute Jofer Lance
the City Treasurer's Office based on the Order of Declarati Sayson, Local
by showing the Order of of Payment on - PHP Revenue
Payment. *Make sure to 100.00 Collection Clerk
Treasurer's
secure the Official Receipt Doc.
35
that will be issued upon 2.1 Issue the Official Stamp - Office/ License &
payment Receipt PHP Fees Div.
30.00
3) Return to City 3) Check the Official 1 minute Saljun D.
Assessor's Office for Receipt Visitacion Admin.
processing and release of None Aide IV Records
Tax Declaration 3.1 Issue the Tax Div.
Declaration
TOTAL:PHP 130.00 / Tax Dec. 13 minutes
36
ISSUANCE OF TAX DECLARATION OF REAL PROPERTY - (Below 2001 Gen. Rev.)
Tax Declaration is issued to any individual or entity for their reference or for any legal purposes.

Who may avail: All
Principal:
Residence Certificate / Cedula LTO City Treasurer's Office, License & Fees Division
Representative:
Authorization
Any legal document that serve as reference (if Person or entity being represented
there is any)
1.Sign-in the Client Log Book 1) Give the Log Book to 6 minutes Orven P. Nalzaro
at the office counter the client Admin. Aide II
Records Div.
1.1 Submit the required 1.1 Receive the
documents and other required documents and
reference records (if there check for completeness
is/are any to the receiving
table for initial assessment 1.2 Give the Request
and verification Form to the client to be NONE 20 minutes Saljun D.
*Make sure to secure the filled-up Visitacion, Admin.
Order of Payment that will Aide IV Recods
be issued 1.3 Issue the order of Div.
payment if all the
required documents
were given
1.4 Start processing the

request
37
2) Pay the required fees at 2) Accept the payment Tax 1 minute Jofer Lance
the City Treasurer's Office by based on the Order of Declarati Sayson, Local
showing the Order of of Payment on - PHP Revenue
Payment. *Make sure to 2.1 Issue the Official 100.00 Collection Clerk
Treasurer's Office/
secure the Official Receipt Receipt Doc.
License & Fees
that will be issued upon Stamp - Div.
payment PHP
30.00
3) Return to City Assessor's 3) Check the Official None 1 minute Saljun D.
Office for processing and Receipt Visitacion Admin.
release of Tax Declaration 3.1 Issue the Tax Aide IV Records
Declaration Div.
TOTAL: PHP 28 minutes
180.00 /
Tax Dec
38
ISSUANCE OF CERTIFICATION OF REAL PROPERTY - (Current Record)
Certification is issued to affirm the validity of information as to ownership of real property, any existing
and ownership of improvements thereon; as to total real property holdings; and/or as to non-ownership
of any real property.

Who may avail: All
Principal:
Special Power of Attorney or Owner's Authorization BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Government Issued Identification Card IBIG, LTO City Treasurer's Office, License &
and Residence Certificate / Cedula of representative Fees Division
Representative:
Special Power of Attorney or Owner's Authorization Person or entity being represented
Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-
Residence Certificate / Cedula of representative IBIG, LTO City Treasurer's Office, License &
Fees Division
1. Sign-in the Client 1) Give the Log Book to the NONE 6 minutes Orven P. Nalzaro
Log Book at the office client Admin. Aide II
counter 1.1 Receive the required Records Div.
1.1 Submit the documents and check for
required documents completeness
and other reference 1.2 Give the Request
records (if there Form to the client to be filled-
is/are any) to the up
receiving table for 1.3 Issue the order of
initial assessment payment if all the required Saljun D.
and verification documents were given 35 minutes Visitacion, Admin.
*Make sure to 1.4 Start processing the Aide IV Recods
secure the Order of request Div.
Payment that will be
issued
39
2) Pay the required 2) Accept the payment based Tax 1 minute Jofer Lance
fees at the City on the Order of Payment Declarati Sayson, Local
Treasurer's Office by 2.1 Issue the Official on - PHP Revenue
showing the Order of Receipt 100.00 Collection Clerk
Treasurer's Office/
of Payment. *Make Doc.
License & Fees
sure to secure the Stamp - Div.
Official Receipt that PHP
will be issued upon 30.00
payment
) Return to City 3) Check the Official Receipt None 1 minute Saljun D.
Assessor's Office for 3.1 Issue the Certification Visitacion, Admin.
processing and Aide II Records
release of Certification Div.
TOTAL:PHP 105.00 PHP 75.00 X No. of RPUs + PHP 30.00 doc. stamp for multiple RPUs in 1 (one)
sheet 43 minutes
40
ISSUANCE OF CERTIFICATION OF REAL PROPERTY - (Previous Record)
Certification is issued to affirm the validity of information as to ownership of real property, any existing
and ownership of improvements thereon; as to total real property holdings; and/or as to non-ownership
of any real property.

Who may avail: All
Principal:
Special Power of Attorney or Owner's Authorization BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG,
Government Issued Identification Card LTO City Treasurer's Office, License & Fees
and Residence Certificate / Cedula of Division
representative
Representative:
Residence Certificate / Cedula of representative LTO City Treasurer's Office, License & Fees
Division
1. Sign-in the Client 1) Give the Log Book to the NONE 6 minutes Orven P. Nalzaro
Log Book at the office client Admin. Aide II
counter 1.1 Receive the required Records Div.
1.1 Submit the documents and check for
required documents completeness
and other reference
records (if there is/are 1.2 Give the Request Form
any) to the receiving to the client to be filled-up
table for initial
assessment and 1.3 Issue the order of Saljun D.
verification payment if all the required 1 hour Visitacion, Admin.
*Make sure to documents were given 25 minutes Aide IV Recods
secure the Order of Div.
Payment that will be 1.4 Start proce
issued ssing the request
41
2) Pay the required fees 2) Accept the payment PHP 1 minute Jofer Lance
at the City Treasurer's based on the Order of 75.00 / Sayson, Local
Office by showing the Payment RPU or Revenue
Order of of Payment. Certificatio Collection Clerk
Treasurer's Office/
*Make sure to secure 2.1 Issue the Official n PHP
License & Fees
the Official Receipt that Receipt 30.00 Div.
will be issued upon Doc.
payment Stamp
) Return to City 3) Check the Official None 1 minute Orven P. Nalzaro
Assessor's Office for Receipt Admin. Aide II
processing and release Records Div.
of Certification 3.1 Issue the Certification
TOTAL: PHP 105.00 PHP 75.00 X No. of RPUs + PHP 30.00 doc. stamp for multiple RPUs in 1
(one) sheet 1 hour 33 minutes
42
ISSUANCE OF CERTIFICATION OF REAL PROPERTY - (Previous Record)
Vicinity or section map is issued to serve as reference to verify the exact location and shape of the land
and for any other legal purposes.

Who may avail: All
Principal:
Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
Residence Certificate / Cedula City Treasurer's Office, License & Fees Division
Representative:
Authorization
Government Issued Identification Card and BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG, LTO
Residence Certificate / Cedula of City Treasurer's Office, License & Fees Division
representative
1) Sign-in the 1.Give the Log Book to the NONE 6 minutes Orven P. Nalzaro
Client Log Book at client Admin. Aide II
the office counter Records Div.
1.1 Submit 1.1 Receive the required
the required documents and check for
documents and completeness
other reference
records (if there 1.2 Give the Request Form
is/are any) to the to the client to be filled-up Rodolfo Hibionada,
receiving table for Assessment Clerk I
initial assessment 30 minutes / Ma. Corazon
and verification 1.3 Issue the Order of Hoyumpa,
*Make sure to Payment if all required Draftsman I / Mark
secure the Order of documents were given Dave R. Pomar,
Payment that will Draftsman II
be issued 1.4 Start processing the Appraisal Div.
request
43
2) Pay the required fees 2) Accept the
at the City Treasurer's payment based on PHP Local Revenue
Office by showing the the Order of 250.00 / 1 minute Collection Clerk
Order of of Payment. Payment Map Treasurer's Office/ License
& Fees Div.
*Make sure to secure the PHP
Official Receipt that will 2.1 Issue the 30.00
be issued upon payment Official Receipt Doc.
Stamp
3) Return to City 3) Check the
Assessor's Office for Official Receipt
processing and release of None 1 minute Saljun D. Visitacion,
Vicinity or Section Map 3.1 Issue the Admin. Aide IV Records
Div.
Vicinity or Section
Map
TOTAL: PHP 280.00 38 minutes
44
FIELD INSPECTION FOR NEW DECLARATION or RENOVATION OF BUILDING
and RE-ASSESSMENT OF LAND
Field inspection is conducted upon request of taxpayer for new declaration or re-assessment due to
renovation/actual use of the building/structure and re-assessment of the land as per actual use.

Who may avail: All
Principal:
Letter Request for Inspection BIR, Post Office, DFA, PSA, SSS, GSIS, Pag-IBIG,
Government Issued Identification Card LTO
City Treasurer's Office, License & Fees Division
Representative:
Authorization
Residence Certificate / Cedula of LTO
representative City Treasurer's Office, License & Fees Division
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING PERSON
TIME RESPONSIBLE
1) Sign-in the Client 1) Give the Log
Log Book at the office Book to the client
counter
1.1 Submit the 1.1 Receive the
required documents required documents
Orven P. Nalzaro,
and other reference and check for Admin. Aide II
records (if there is/are completeness None 3 minutes Records Div.
any) to the receiving
table for initial 1.2 Issue the Order
assessment and of Payment if all
verification required documents
*Make sure to secure were given
the Order of Payment
that will be issued
Pay the required fees Accept the payment Land (per lot): 1 minute Jofer Lance
at the City Treasurer's based on the Order Agric. Land - PHP Sayson, Local
Office by showing the of Payment 200.00 + 10.00/km. Revenue
Order of of Payment. 3.1 Issue the in excess of 5 kms. Collection Clerk
*Make sure to secure Official Receipt Treasurer's
45
the Official Receipt radius from Office/ License &
that will be issued poblacion Fees Div.
upon payment Commercial Land -
PHP 400.00
Residential Land -
PHP 100.00
Indus. Land - PHP
500.00 + 10.00/km.
in
Building (per unit):
Residential Bldg. -
PHP 100.00
Agricultural Bldg. -
PHP 100.00
Commercial Bldg. -
PHP 300.00
Industrial Bldg. -
PHP 400.00
Return to City Check the Official None 1 hr. (w/in city R.M. Dela
Assessor's Office for Receipt proper) 1 day Victoria,Jr. LAOO
processing and 3.1 Conduct field (outside city I M. D. R. Pomar
confirmation of field inspection proper) 2 hrs. Draftsman II
inspection and 30 mins.
R. C. Hibionada,
release of Tax 3.2 Start processing Jr. Asst. Clerk I
Declaration & Notice transaction Ma. C. Hoyumpa
of Assessment Draftsman I R. L.
3.3 Contact the Cabanillas,
client and issue Tax Records Officer
Declaration and 1 minute IV Saljun
Notice of Visitacion Admin.
Assessment Aide IV
TOTAL: Land (per lot): Agric. Land - PHP 200.00 + 10.00/km. in excess of 5 kms. radius from
poblacion Commercial Land - PHP 400.00 Residential Land - PHP 100.00 Indus. Land - PHP
500.00 + 10.00/km. in excess of 5 kms. radius from poblacion Building (per unit): Residential
Bldg. - PHP 100.00 Agricultural Bldg. - PHP 100.00 Commercial Bldg. - PHP 300.00 Industrial Bldg.
- PHP 400.00 3 hr. 35 mins. (w/in city proper) 1 day, 2 hrs. 35 mins. (outside city proper)
46
TRANSFER OF OWNERSHIP OF DECLARED PROPERTY
This is the process of legally transferring ownership of the property/ies to the new declared owner/s
as per documents submitted.

Who may avail: All
Principal:
Notarized Deed of Conveyance Notary Public
Tax Clearance & Transfer Tax Fee City Treasurer's Office, Land Tax Division
Land Title Registry of Deeds
Cert. Authorizing Registration (CAR) Bureau of Internal Revenue (BIR)
Representative:
1) Sign-in the Client Give the Log Book None 1 minute Orven P. Nalzaro, Admin.
Log Book at the office to the client Aide II Records Div.
counter
Submit the required Receive the None 2 minutes Ma. Cheryl Sandag Admin.
documents to the required documents Aide II Appraisal Div.
receiving clerk table and check for
for initial assessment completeness
and verification
Wait while the Start processing the None 2 hrs. R. C. Hibionada, Jr.
transaction is being transaction 5 minutes Assessment Clerk I / Ma.
processed Cheryl Sandag, Admin.
Aide II / RM Dela Victoria,
Jr., LAOO I / MD R.
Pomar,Draftsman II/M.C.
Hoyumpa, Ronnie L.
Cabanillas
,Draftsman I /Rec.Officer IV
47
Received the Tax Issue Tax None 1 minute Saljun D. Visitacion, Admin.
Declaration and Declaration and Aide IV Records Div.
Notice of Assessment Notice of
Assessment
TOTAL: NONE 2 hrs. 9 mins.
48
SUBDIVISION WITH TRANSFER OF OWNERSHIP OF A PARCEL OF LAND
This is the process of legally subdividing a parcel of land, at the same time transferring ownership of
sub-lots to the new declared owner/s as per documents submitted.

Classification: Complex
Who may avail: All
Principal:
Representative:
Sign-in the Client Log Give the Log Book None 1 minute Orven P. Nalzaro, Admin.
Book at the office counter to the client Aide II Records Div.
Submit the required Receive the None 2 minutes Ma. Cheryl Sandag
documents to the required documents Admin. Aide II Appraisal
receiving clerk table for and check for Div.
initial assessment and completeness
verification
Confer to discuss with the Start processing the None 5 days R. C. Hibionada, Jr.
Assessor's personnel as transaction Assessment Clerk I / Ma.
to details of transaction Cheryl Sandag, Admin.
and when to return to Aide II / RM Dela Victoria,
Jr., LAOO I / MD R.
office when transaction is
Pomar, Draftsman II / M.
being done C. Hoyumpa, Draftsman I
/Ronnie L. Cabanillas,
Rec. Officer IV
49
Return to office and Contact the client None 1 minute Saljun D. Visitacion,
receive the Tax and issue Tax Admin. Aide IV Records
Declaration and Notice of Declaration & Notice Div.
Assessment of Assessment
TOTAL: NONE 5 days 4 mins.
50
CITY BUDGET AND MANAGEMENT OFFICE
(CBMO)
51
REVIEWS BARANGAY BUDGETS
Office or Division: CITY BUDGET AND MANAGEMENT OFFICE

Type of Transaction: G2G/G2C
Who may avail: ALL BARANGAYS OF THIS CITY
CHECKLIST REQUIREMENTS WHERE TO SECURE
1.Barangay Annual and Supplemental From 18 barangays of the city – Barangay Hall – Brgy.
Budgets Secretaries/ Treasurers/ BRKs
CLIENT STEP AGENCY ACTIONS FEES PROCESSING PERSON RESPONSIBLE
TO TIME
BE
PAID
1.Submits barangay Receives and records 10 mins. Per Josefina Bonita, Admin
budgets barangay budgets both NONE budget Assistant IV
annual and
supplemental
Check and evaluates
barangay budget forms 2 days per Ma. Elaine Rosos, Budget
and forwards it to City NONE budget Officer IV
Budget Office for final
review and signature
Certifies barangay Sandra Luz Briones, City
budget review letter NONE 5 minutes Budget Officer.
after evaluated.
Forwards and submits
reviewed barangay
budgets to the Local 1 day per Josefina Bonita, Admin.
Finance Committee for NONE budget Assistant IV
signatures and to
Sanguniang
Panglungsod Office for
the approved resolution
2.Receives approved Returns the barangay NONE 3 minutes per Josefina Bonita, Admin.
barangay budgets to budgets to its budget Assistant IV
its respective respective barangay for
barangay for their their copy
copy
52
PREPARES ANNUAL AND SUPPLEMENTAL BUDGETS

Type of Transaction: G2G
Who may avail: LOCAL AND NATIONAL OFFICES OF THIS CITY
1.Annual and Supplemental Budget From different local and national offices of the city
Proposals
CLIENT STEP AGENCY ACTIONS FEES PROCESSI PERSON RESPONSIBLE
TO BE NG TIME
PAID
1.Submits Receives proposed budgets 8 mins. Per Laurietta Alcano Admin
budget and forwarded to the City NONE budget Assistant III
proposal Budget Officer proposal
Check proposed budgets from 2 days per Sandra Luz Briones, City
different offices before the NONE department/ Budget Officer.
schedule of the budget hearing office
Prepares all needed budgetary
forms for the schedule of the NONE 30 days CBMO staff in-charge
budget hearing preparation
Forwards approved budgets to
Local Finance Committee for NONE 5 days Josefina Bonita, Admin.
signatures Assistant IV
Submits approved budgets with
SP Appropriation Ordinance to 1 day per
the Provincial Budget Office for NONE submission
review before the deadline of Any CBMO Staff.
submission
2. Receives Disseminates final reviewed Josefina Bonita, Admin.
approved copies to different offices NONE 15 minutes Assistant IV
budget copy of per copy
their respective
offices.
53
CONTROLS APPROPRIATION AS TO ALLOTMENT

Who may avail: GOVERNMENT EMPLOYEES AND JOB ORDER CASUALS
1.Payrolls/ Vouchers/ Purchase Requests/ From different government offices – Admin. Division –
ObRs/ Allotment Release Orders (1 Original Government Employee in Charge or Office Clerk
and 2 Photocopies)
CLIENT STEP AGENCY ACTIONS FEES PROCESSING PERSON RESPONSIBLE
TO BE TIME
PAID
1.Submits Encodes payroll/ voucher/
payroll, PRs or PRs submitted and assigns
voucher corresponding number NONE 10 mins. per Jennifer Lobaton, Admin
automatically set by the document Aide IV
system.
Evaluates/ controls and RAO Keeps (Edeardo
initials voucher/ payroll/ PRs Lazaga, Jr./ Sheila Suarez/
as to allotment release and Diondo Ian Domecillo/
then forward it to City Budget NONE 8 mins Per Homer Vicente Gonzales
Officer or OIC document Jr./ Laurietta Alcano)
Reviews/ approves and signs
the controlled voucher/ PRs/ 3 mins. Per Sandra Luz Briones, City
payroll and other document NONE document Budget Officer/ or OIC
or transaction.
Encodes the approved/
signed voucher/ PRs and
payroll/ documents and/ or Jennifer Lobaton, Admin
other transactions through its NONE 3 mins. Per Aide IV
corresponding number set by document
the system.
2.Receives Releases the voucher/ PRs/
payroll, PRs or payroll and other documents Anecita Libungcugon,
voucher and other documents and 3 mins. Per Admin. Assistant I
forward it to City NONE document
Accountant’s Office.
NONE
END OF TRANSACTION
54
CONTROLS APPROPRIATION AS TO ALLOTMENT

Type of Transaction: G2G/G2C/G2B
Who may avail: GOVERNMENT EMPLOYEES/ JO CASUALS/ SUPPLIERS/ OTHER CLIETS
Payrolls/ Voucher/ Purchase Requests/ ObRs/ From different government offices – Admin. Division –
Allotment Release Orders ( 1 original and 2 Government Employee in – Charge or Office Clerk
photocopies )
CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON RESPONSIBLE
STEP BE PAID TIME
1.Submits Encodes payroll/ voucher/
Payroll, PRs PRs submitted and assigns Jennifer Lobaton, frontline
or voucher corresponding number NONE 10 minutes employee/ or Job Order
automatically set by the Casuals.
system
Evaluates/ controls and RAO Keepers (Eduardo
initials voucher/ payroll/ Lazaga, Jr./ Sheila Suarez/
PRs as to allotment release NONE 8 minutes Dindo Ian Domecillo/ Homer
anf then forward it to City Vicente Gonzales, Jr./
Budget Officer or OIC Laurietta Alcano)
Reviews/ approves and
signs the controlled NONE 3 minutes Sandra Luz Briones, City
voucher/ PRs/ payroll and Budget Officer/ or OIC
other document or OIC
2. Receives Disseminates final reviewed 15 minutes per Josefina Bonita, Admin.
approved copies to different offices NONE copy Assistant IV
budget copy
of their
respective
offices.
total NONE 36 MINS.
END OF TRANSACTION
55
REVIEWS BARANGAY BUDGETS

Who may avail: BARANGAY OFFICIALS AND STAFF
Barangay Annual and Supplemental From 18 barangays of the city – Barangay Hall – Brgy.
Budgets Secretaries/ Treasurers/ BRKs
CLIENT STEP AGENCY ACTIONS FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
Submits barangay Receives and records Josefina Bonita, Admin.
budgets barangay budgets both NONE 10 minutes Assistant IV, employee
annual and supplemental. in-charge
Checks and evaluates Ma. Elaine Rosos,
barangay budget forms and NONE 2 days Budget Officer IV,
forwards it to City Budget employee in-charge
Officer fir final review and
signature.
Certificates barangay budget Sandra Luz Briones, City
review letter after evaluated. NONE 5 minutes Budget Officer
TOTAL NONE 2 DAYS 15 MIN.
END OF TRANSACTION
56
CITY ENGINEERING DEPARTMENT
(CED)
57
ISSUANCE OF BUILDING PERMIT
Office or Division: CITY ENGINEERING DEPT./OFFICE OF THE BUILDING OFFICIAL

Type of Transaction: G2P
Who may avail: Any person, who is a citizen of the Philippines and partnership or corporation
duly organized & registered under the existing laws of the Philippines
TCT No. / Survey No. / Lot. No. Register of Deeds
5 Sets of standard plans, specs. Duly
Duly licensed registered professionals (Architect, CE, ME,
signed & sealed of a licensed
PEE, PME, ECE, Master Plumber)
professional
Lot Plan Duly Licensed Geodetic Engineer
Certified True Copy of Lot Title Register of Deeds
Structural Analysis and Design Duly Licensed Civil Engineering
Deed of Sale or Lease Applicant
FEES TO BE PROCESSING PERSON
1.Submits filled up Check submitted
forms together forms/ requirements
with then whether complete or
approved not. If all reqts. Are
locational complete, document
clearance at shall be processed None 10 minutes OBO Staff
CPDCO & but if lacking, shall
requirements for be returned to the
processing of client for compliance
building permit of all requirements.
2. Client returns to OBO-CED inspects Line & Grade- Musolini

OBO for checking the plans as to Line Delubio (Engr. II),
& Grade, Fees vary Structural Gaspar
Sanitary/Plumbing, depending on Saavedra (Engr. II),
Architectural, the classification Electrical-Roland
Structural, and whether Balandra (Engr. III),
Electrical & residential, 3 hours Achitectural-Henri
Mechanical. Advises commercial, etc., Anthony Rebadomia
client to pay Bldg. as embodies in (Arch. I),Mechanical-
Permit fees at CTO the National Roland Singson (Engr.
& Submits one (1) Building Code II), Assessment-Darry
set document at Ramirez(Project Eval.
Bureau of Fire Officer II)
58
Protection for
evaluation
3.Goes back to Building Official

CED for final makes final
submission of the recommendation/ Franuel p. Luranas- City
Bldg. Permit evaluation of the NONE 30 minutes Engineer/Bldg. Official
requirement Building Permit for
together with the compliance are
OR’s complete
4.Client returns to Release of Building
CED to claim the Permit to client NONE OBO Staff
approved BLDG.
w/ the OR’s
59
ISSUANCE OF CERTIFICATE OCCUPANCY
Office or Division: CITY ENGINEERING DEPT./OFFICE OF THE BUILDING OFFICIAL

Who may avail: Any person, who is a citizen of the Philippines and partnership or corporation
Certification of Completion CED/OBO
Certification of Final Electrical Inspection CED/OBO
Construction Logbook Engr. Who undertook the supervision of the const.
As-built plans & specs. If there are amendments Engineer who signed and sealed the permit plans
of the building
FEES TO PROCESS
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID ING TIME
Submits filled up Check submitted forms/
forms together requirements whether
with the complete or not. If all
requirements for reqts. Are complete,
checking document shall be None 10 minutes OBO Staff
processed but if lacking,
shall be returned to the
client for compliance of all
requirements.
Conducts final inspection Line & Grade- Musolini Delubio
of completed (Engr. II), Structural Gaspar
building/structure. Advise Saavedra (Engr. II), Electrical-
the client to submit all Roland Balandra (Engr. III),
forms at the BFP for 2 hours Achitectural-Henri Anthony
Rebadomia (Arch.
issuance of fire safety I),Mechanical-Roland Singson
certificate (Engr. II), Assessment-Darry
Ramirez(Project Eval. Officer II)
2.Client pays to Building Official makes
CTO & back to final recommendation/
CED for final evaluation of the Franuel p. Luranas- City
submission of the certificate of occupancy NONE 30 minutes Engineer/ Bldg. Official
certificate of
occupancy, its
requirement and
OR
60
3.Client returns to Release of Certificate of
CED to claim the Occupancy to client NONE OBO Staff
approved
Certificate of
Occupancy
61
CITY ENGINEERING DEPARTMENT
(PARKS & PLAZA)
62
RENTAL OF CITY AUDITORIUM AND ITS FACILITIES PARKS AND PLAZA – CITY
ENGINEERING DEPARTMENT
Office or Division: PARKS AND PLAZA (CITY ENGINEERING DEPARTMENT)

Who may avail: Any person or organizing desiring to rent the City Auditorium and its Facilities
for Public and Private Events
Letter to the City Mayor for Free of Charge Events.
FREE OF CHARGE
Present letter Clearance by the City Auditorium
10 mins Receiving Section
request for availability
Letter is forwarded
by the client to the To be received by the City
10 mins. Receiving Section
City Mayor for Mayor’s Office
Approval
Letter request to be approved by
1 hour City Mayor
the City Mayor
Furnish copy of
Approved/ To be received by the City
Disapproved letter Auditorium
request
RENTAL
Inquiry for the
availability of the To be determined depending on
10 mins. City Auditorium
venue and issuance the facilities rented
of form if available
Payment of Rental
City Treasurer’s Office 10 mins. Payment Receipt
Charges
Furnish copy of To be received by the City
Payment Receipt Auditorium
END OF TRANSACTION
63
CITY ENVIRONMENT MANAGEMENT OFFICE
(CEMO)
64
REGISTRATION OF FISHING VESSELS (3 GROSS TONS BELOW)
A document issued to owners/operators of duly licensed commercial fishing boats before
departure from its homeport or any port of departure to the fishing ground upon payment of a required
fee.
Office or Division: CEMO-Coastal Resource Management Division

Type of Transaction: G2C-for service whose client is the transacting public
Who may avail: Fishing boat owner/operator
1. residence certification, Brgy. Clearance &
Police(Maritime Police)
2 Duly Notarized Application Form (MFVR
Form2)
3.Certificate of Inspection or Admeasurements
(FMVR)
4.Two 5R size (4’’x6’’) picture of the boat (one
shot side view, full length and one perspective
shot with the application on the side )
5.PNP Maritime Group Clearance of Local PNP
Clearance (if the former is not available)
AGENCY FEES TO PROCESSING PERSON
CLIENT STEPS
ACTIONS BE PAID TIME RESPONSIBLE
Fill up Application Form Registration of
Fishing Vessels 3
NONE 5 minutes Supervising EMS
Gross tons below
Obtain Certificate of Inspection 10 minutes Supervising EMS
Pay appropriate fees: none none
A. Fees for initial Registration
Issuance of new CN/Reinsurance of
CN
a.) non-motorized vessels
none CTO
b.) motorized vessel
B. Renewal of Registration
a.) non-motorized vessel
b.) motorized vessel inspection
fee (including digital photos)
Have a certificate of number issued none none 10 minutes
Have the name and official number none
of the vessel painted on it on the none none none
prescribe portion of the boat
65
Renew Municipal Fishing Vessel
Registration every year
End of Transaction
66
PROCEDURE IN SECURING PERMIT TO CUT TREES
Processing of application for issuance of tree cutting certification (public places, private lands,
infrastructure projects, government projects)
Office or Division: CEMO-Forestry Division

Type of Transaction: G2C-for service whose client is the transacting public
Who may avail: Home owner/SPA Holder
1Letter request to DENR San Carlos City, stating the
information to wit
a.Purpose
b.Species of trees to be cut
2 Certification from Barangay Captain that applicant is residing
on that place and owner of trees
3 SPA if applicant is authorized by the owner
4.Xerox copy of the title
5.Picture of trees to be cut (2 copies)
6.Clearance from the City Treasurer’s Office (Land Tax)
7.Clearance from the City Mayor’s Office interposing no
objection the cutting of trees.
6. CTC No.
Approach our Review the cutting permit
Project in Charge requirements and set time 20 minutes CEMO staff Forestry
none
and date of inspection Division
Inspection and verification none
2 hours
of trees to be cut
Proceed to City Issue OR none
5 minutes CTO
Treasurer’s and
Back to CEMO Issue Certification none
Office and Present interposing no objection to 5 minutes Administrative Aide
OR for certification the cutting of trees
Go to City Mayor’s Issue Certification
Office interposing no objection to none CMO
the cutting of trees
End of Transaction
67
CITY HEALTH OFFICE
(CHO)
68
Issuance of Sanitary Permit and Health Certificates to Operate a Business Establishment
(Food and Non-Food)
Office or Division: City Health Office / Environmental & Sanitation Division / Laboratory Services
Section
Type of Transaction: G2B
Who may avail: Any person who is a citizen of the Philippines and partnership Or corporation
duly
organized & registered under the existing laws of the Philippines
1. One (1x1) I.D. picture Applicant
CLIENT STEPS AGENCY ACTIONS FEES TO BE PROCESSING PERSON
1. Applies for a Computes Sanitary Permit
Sanitary Permit corresponding fees (depends on the
(SP) depending on the type of business)
stating the type of number of personnel Health Certificate Sanitation Inspector /
Revenue Collection Clerk
business to employed (HC) =P 50.00 3
operate Instructs to proceed Sputum Exam. minutes
to the Revenue (SE)=P 50.00
Collection Officer for Stool Exam.
payment (S/E)= P 50.00
per person
2. Returns to the Checks OR 2 minutes per
Sanitation Prepares and client
Division records SP and
presenting the Health Certificate
Official Receipt (Yellow Card for 1 hour and 40
Sanitation Inspector /
(OR) of payment Food Establishment; None min. per client Medical Technologist
Green Card for Non- for the
Food) Laboratory
Instructs to proceed results
to CHO Laboratory
for the Sputum and
Stool examinations
3. Returns to the Inspects and
Division and reviews documents
presents Deworms the client
documents duly Instructs to proceed None 8 minutes SI / CHO
signed by the to the City Health
Med-Tech with Officer for his signed
approval
69
the result at the
back
4. Returns to the Stamps office official None SI
Division and seal then release 2 minutes
presents duly the document
signed documents Instructs to proceed
by the CHO for its to the City
release Treasurer’s Office
for the Business
Permit
70
Issuance of Health and Medical Certificates for Employment and Other Related
Purposes
Office or Division: City Health Office / Environmental & Sanitation Division / Laboratory Services
Section
duly
1. One I.D. picture (1x1) Applicant
1. Applies for a Computes corresponding (HC) =P 50.00
health or medical fees Sputum Exam.
certificate Instructs to proceed to (SE)=P 50.00 3 Sanitation Inspector
the Revenue Collection Stool Exam. minutes /
Revenue Collection
Clerk for payment (S/E)=
Clerk
P 50.00
Med.
Cert.=75.00
2. Returns to the Checks OR 2 minutes
Sanitation Division Prepares and records the
presenting the Health Certificate (Yellow
Official Receipt Card for Food
Sanitation Inspector
(OR) of payment Establishment; Green
/
Card for Non-Food); Pink None Medical
Card for Contractual Sex 1 hour and 40 Technologist
Worker min. per client
Takes client’s height, for the
weight and blood Laboratory
pressure (BP) results
Instructs to proceed to
CHO Laboratory for the
actual examination
3. Returns to the Inspects and reviews
Division and documents
presents the Instructs to proceed to
Certificates duly the City Health Officer for None 3 minutes SI / CHO
signed by the signature of approval
71
Med-Tech with the
result at the back
4. Returns to the Reviews and inspects the
Division and signed documents
presents signed Stamps the office official None 2 minutes SI
documents for its seal then release the
release document.
72
Issuance of Certificate of Death and Other Death Related Permit (Exhumation /
Transfer of Cadaver / Transfer Permit) for Burial or Remains Outside of San
Carlos City Public Cemetery
Office or Division: City Health Office / Environmental & Sanitation Division

duly
1. Certificate of Birth Attending physician if death occurs at any hospital
within or outside the City of San Carlos.
2. Barangay Death Certificate if death occurs Barangay Captain of barangay of his/her residence
at barangays within the City
3. Transfer of Cadaver (Transfer Permit) if Place of Origin
death occurs outside the jurisdiction of San
Carlos City
CLIENT AGENCY ACTIONS FEES TO BE PROCESSING PERSON
STEPS PAID TIME RESPONSIBLE
1. Presents Reviews documents New
required presented Entombment= P
documents Computes corresponding fees 150.00
Instructs to proceed to City Cemetery Fee= P Sanitation
Inspector /
Health Officer or MO for 50.00
Revenue
diagnosis if death occurs Burial Permit= Collection Clerk
outside of hospital P75.00
Asks for a Death Certificate for Death Certificate= 10
exhumation permit to manifest P 75.00 minutes
that death occurs more than Removal of
five (5) years already; Remains= P
Instructs to proceed to the 75.00
Revenue Collection Clerk for Exhumation
payment Permit= P 75.00
2. Returns to Checks O.R.
the Sanitation Prepares and records the
Division documents 12 Sanitation
presenting Instructs to proceed to the City None minutes Inspector /
CHO / MO
the Official Health Officer or Medical
Receipt (OR) Officer for review and signed
of payment approval
73
3. Returns to Reviews document
the Division Instructs to photocopy for
and presents office file 8 minutes
signed Stamps with office official seal None SI / CHO
document for and gets 2nd copy for file
its release Instructs to proceed to a
Funeral home and to
proceed after to LCR Office
for official recording and its
release
74
Issuance of Certificate of Death for Burial of Remains at the San Carlos City
Public Cemetery
Office or Division: City Health Office / Environmental & Sanitation Division

1.Certificate of Death Attending physician if death occurs at any hospital
within or outside the City of San Carlos.
2. Barangay Death Certificate if death occur at Barangay Captain of barangay of his/her residence
barangays within the City
3. If indigent, a Brgy. Certification concurred and CSWDO Head
duly signed by the Head of Office of CSWD
CLIENT STEPS AGENCY FEES TO BE PAID PROCESSING PERSON
ACTIONS TIME RESPONSIBLE
1. Presents the Reviews required Niche Rental Fee=P
above-mentioned documents 1,500.00
documents presented (Indigent=P 150.00) Sanitation
Computes each Burial Permit=P 75.00 12 Inspector /
City Health
corresponding fees Death Certificate = P minutes
Officer/Medical
Instructs to proceed 75.00 Officer/ Revenue
to the City Health Each Death Cert. Collection Clerk/
Officer/MO for changed/corrected – P
diagnosis if death 100.00
occurs outside a Transfer of fee of
hospital remains from City
Instructs to proceed Cemetery to tree park
to the Revenue after 5 years= P 250.00
Collection for Entrance of Cadaver (if
payment death occurs outside
the city) =P 150.00
Renewal of Lease for
each Niche (extension
for a maximum of one
(1) year period) at the
City Public Cemetery=
P 300.00
2. Returns to the Checks the OR
Sanitation Division Prepares the Sanitation
Certificate of Death 10 Inspector / City
75
presenting the Instructs to proceed None minutes Health Officer /
Official Receipt to CHO/MO for Medical Officer III
(OR) of payment review and
signature of
approval
3. Returns to the Reviews the
Division and document and
presents the duly have it photocopied
signed document Prepares/ records None 10 SI / AO III
the Permit of minutes
Interment
Instructs to proceed
to Administrative
Division for
signature of AO III
4. Returns to the Reviews all

Division and pertinent papers
presents duly and get 2nd copy of
signed Permit of each document for None 3 SI / LCR /
Embalmer /Local
Interment together office file minutes
Civil Registry
with the Cert. of Instructs to proceed Office
Death for its to the funeral home
release Instructs to proceed
to LCR Office for
official recording
and to proceed
after to Cti Public
Cemetery
76
Issuance of Dental Services (Tooth Extraction)
Office or Division: City Health Office / Dental Services Section

1.Dental Anesthesia Client needing dental services
2. Brown Envelope
1. Presents the Lists/interviews/charts
above-mentioned pertinent information, if new
documents client None 10 Dental
Requests for Tooth Retrieves record, if old client minutes Aide/Dentist
Extraction procedure Takes vital signs
Gives instruction as to
scheduled date if not
accommodated
2. Submits for Oral Conducts oral examination
Examination/Tooth Prescribes anesthesia
Extraction Computes fees None 5 Dentist/Revenue
Instructs to proceed to the minutes Collection Clerk
Revenue Collection Clerk for
payment
3. Pays prescribed Receives /checks OR of
fee Secures payment
anesthesia Administers anesthesia Tooth 30 minutes
Returns to Dental Does the procedure Extraction Dentist
Clinic for the Makes prescription for take – P 200.00
procedure home medicines
4. Proceeds to CHO Provides prescribed medicines 3

Pharmacy if available in the Pharmacy None minutes Pharmacist
77
Issuance of Dental Services (Oral Prophylaxis)

duly
1. Brown Envelope Client needing dental services
CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE
1. Presents the Lists/interviews/charts pertinent
above-mentioned information, if new client
documents Retrieves record, if old client None 5 Dental
Requests for Takes vital signs minutes Aide/Dentist
Oral Prophylaxis Gives instruction as to scheduled
procedure date if not accommodated
2. Submits for Conducts oral examination
Oral Instructs to proceed to the 10 Dentist/Revenue
Examination/Oral Revenue Collection Clerk for None minutes Collection Clerk
Prophylaxis payment
3. Pays Receives /checks OR of payment
prescribed fee Does the procedure Oral 45
Returns to Dental Makes prescription for take home Prophylaxi minutes Dentist
Clinic for the medicines s–P
procedure 350.00
4. Proceeds to Provides prescribed medicines if 3
CHO Pharmacy available in the Pharmacy None minutes Pharmacist
78
Issuance of Dental Services (Tooth Filling)

1. Dental Anesthesia Client needing dental services
2. Brown Envelope
1. Presents the Lists/interviews/charts
above-mentioned pertinent information, if new None 5
documents client minutes
Requests for Retrieves record, if old client Dental
Aide/Dentist
Tooth Filling Takes vital signs
procedure Gives instruction as to
scheduled date if not
accommodated
2. Submits for Oral Conducts oral examination
Examination/Tooth Instructs to proceed to the Dentist/Revenue
Filling Revenue Collection Clerk for None 10 Collection Clerk
payment minutes
3. Pays prescribed Receives /checks OR of Tooth Filling –
fee Returns to payment (Permanent)= 30
Dental Clinic for Does the procedure P minutes Dentist
the procedure Makes prescription for take 300.00/cavity
home medicines Temporary= P
150.00
4. Proceeds to Performs tooth filling 3
CHO Pharmacy procedure None minutes Dentist
79
Issuance of Dental Services (Dental Certificate)

1. Brown Envelope Client
1. Presents the above- Lists/Interviews the client
mentioned document Instructs to proceed to P 75.00 5 Dental Aide
Requests for a dental Revenue Collection Clerk minutes
certificate
2. Pays to Revenue Receives /checks OR of
Collection Clerk payment 5 Dental Aide/
Instructs to proceed to None minutes Clerk
Administrative Division to
prepare the document
3. Proceeds to Reviews and signs the

Administrative Division document None 5
and returns back to Releases the document minutes Dentist
Dental Clinic
80
Issuance of Laboratory Services (Sputum Examination)
Office or Division: City Health Office / Laboratory Services Section

duly
1. Doctor’s request Client needing laboratory services
2. Sputum Cups (1st day- spot) / 2nd day – early
morning - spot
1. Proceeds to Gives proper instruction to
Laboratory bringing client on how to collect None 5 Med-Tech /
the request from a sputum specimen minutes Laboratory Aide
physician
2. Submits sputum Examines the specimen
specimen and advises patient when None 1 Med-Tech /
to come back for the result Hour Laboratory Aide
3. Goes back to the Issues result and advises

Laboratory and gets client to go to CHO None 2 Med-Tech /
back the result physician Minutes Laboratory Aide
4. Goes to the CHO 10 Physician/MO/Nurse
physician bringing Analyzes and gives None Minutes Coordinator/Midwife
the result medication
81
Issuance of Laboratory Services (XPERT MTB / RIF)

1. NTP Form 2a Client needing laboratory services
2. One (1) Sputum Specimen – spot collection of at
least 1 ml in volume of an early morning collection
1. Proceeds to Checks quality of sample
Laboratory bringing Submits and records information
the above-stated into the NTP Form 3a None 5 Med-Tech / GX
requirements Advises to come back for the minutes Staff
result
2. Submits sputum Prepares sputum specimen for
specimen at the the XPERT MTB/RIF None 2 Hours and 50 Med-Tech / GX
Laboratory’s examination in the analyzer minutes Staff
receiving area
3. Goes back to the Issues result and advises to 5
Laboratory and gets proceed to STC Nurse None Minutes Med-Tech / GX
the result Staff/STC Nurse
82
Issuance of Laboratory Services (Complete Blood Count (CBC)

1. Laboratory request from the City Health Office Client needing laboratory services
Physician only
1. Proceeds to Does blood testing
Laboratory bringing the Advises when to return for None 30-45 Medical
request from a physician the result Minutes Technologist
2. Returns to the Releases result and 5 Med-Tech /
laboratory to claim result instructs to proceed to None Minutes Laboratory Aide
CHO physician
3. Brings laboratory Analyzes and gives 5
result to CHO physician medication None Minutes CHO Physician
83
Issuance of Laboratory Services (Urinalysis)

Physician only
2. Specimen cup from the laboratory
CLIENT STEPS AGENCY ACTIONS BE PAID TIME RESPONSIBLE
1. Proceeds to Instructs client on the proper
Laboratory bringing midstream clean catch
the physician’s collection of urine None 30 Medical
laboratory request Does urine analysis procedure Minutes Technologist
Advises patient when to return
for the result
2. Returns to the Releases result and instructs 2 Med-Tech /
laboratory to claim to proceed to CHO physician None Minutes Laboratory Aide
result
result to CHO medication None Minutes CHO Physician
physician
84
Issuance of Laboratory Services (Stool Examination / Fecalysis)

Physician only
2.Stool container / cup from the laboratory
1. Proceeds to Gives Instruction on the proper Medical
Laboratory bringing collection of stool None 30 Technologist
the physician’s Does stool examination Minutes
laboratory request Advises client when to return for
the result
2. Returns to the Releases result and instructs to 2 Med-Tech /
laboratory to claim proceed to CHO physician None Minutes Laboratory Aide
result
3. Brings laboratory Analyzes and gives medication 5
result to CHO None Minutes CHO Physician
physician
85
Issuance of Laboratory Services (Skin Smear)

1. Laboratory request from the City Health Client needing laboratory services
Office Physician only
1. Proceeds to Does skin smear and
Laboratory bringing microscopic examination None 30-45 Medical
the physician’s Advises patient when to return Minutes Technologist
laboratory request for the result
2. Returns to the Releases result and instructs 2 Med-Tech /
laboratory to claim to proceed to CHO physician None Minutes Laboratory Aide
result
3. Brings laboratory Analyzes and gives 5 CHO
result to CHO medication None Minutes Physician/Nurse/
physician Midwife
86
Issuance of Laboratory Services (Gram Staining)

1. Laboratory request from a Physician Client needing laboratory services
2. Hygiene Card for hygiene examination
issued by SI Division
3. 1 x 1 picture to be attached to the card
A. For clients with symptoms of STI
1. Proceeds to Does skin smear and
Laboratory bringing the microscopic examination None 30-45 Medical
physician’s laboratory Advises patient when to Minutes Technologist
request return for the result
CHO physician

result to CHO physician medication None Minutes Physician/Nurse/
Midwife
B. For Hygiene Examination
1. Proceeds to Does smearing and
Laboratory bringing the microscopic examination None 30-45 Medical
hygiene card Advises patient when to Minutes Technologist
return for the result
CHO physician

result to CHO physician medication None Minutes Physician/Nurse/
Midwife
87
Issuance of Other Services (Pre-Marriage Counseling (PMC)
Office or Division: City Health Office / Nursing Services Division

Who may avail: Any person who is a citizen of the Philippines and partnership Or
corporation duly organized & registered under the existing laws of the
Philippines
1. Birth Certificate (both Filipino or Foreigner) Client needing services
1. Presents Checks requirements None 10 Nursing
needed Interviews the would-be Minutes Section/Nurse/HEPO II
requirement couple
2. Attends Conducts counseling

counseling conducted by CHO Action Group – 2 Nursing
Officer first followed by P 200.00 Hours each Section/Nurse/HEPOII/
CSWD Action Officer Special – CSWD Action
Officer/Revenue
Proceeds to the Revenue P
Collection Clerk
Collection Clerk for payment 1,000.00
3. Pays the fees to Checks /reviews OR
the Revenue Prepares Pre-Marriage None 5 Nurse/HEPO II
Collection Clerk Counseling Certificate Minutes
4. Waits for the Reviews and releases the
release of the certificates to the couple None 5 Nurse/HEPO II
certificate Instructs to proceed to Local Minutes
Civil Registry
88
Issuance of Sanitary Permit and Health Certificates to Operate a Water Refilling
Station
Office or Division: City Health Office / Environmental & Sanitation Division / Laboratory
Services Section
Who may avail: Any person who is a citizen of the Philippines and partnership Or
corporation duly organized & registered under the existing laws of the
Philippines
1. One I.D. picture (1x1) Applicant
2. Cash for payment of fees
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID PROCESSING PERSON
TIME RESPONSIBLE
1. Fills-up Checks/Interviews/R Sanitary Permit = P
application form eviews given 350.00
for the transaction information Health Certificate (HC) 4
needed Instructs to proceed =P 50.00 each person minutes Sanitation
Inspector
to the Revenue Sputum Exam. (SE)=P
Collection Clerk for 50.00 each person
payment Stool Exam. (S/E)= P
50.00 each person
Clearances (3) for water
site and portability= P
150.00 each
2. Proceeds to the Receives and
Revenue checks OR 2 minutes per
Collection Clerk Prepares and client Sanitation
for payment records the SP and Inspector /
Medical
HC (Green Card for None
Technologist
Non-Food)
Prepares the three 1 hour and 40
(3) clearances min. per client
Instructs to proceed for the
to the Laboratory for Laboratory
the actual results
examination of
Sputum and Stool
3. Returns to the Inspects and
Division and reviews the
presents document
SI / CHO
89
document duly Deworms the client None 8 minutes
signed by the Signs the needed
Med-Tech with documents Instructs
the result at the to proceeds to the
back City Health Officer
for his signed
approval
4. Returns to the Reviews and
Division and inspects the
presents duly documents
signed document Stamps office official None 5 minutes SI
seal advising the
applicant to proceed
to BPLO for the
Business Permit and
Mayor’s Permit
Instructs to return
after all needed
documents are
complied with
5. Goes back to Checks/reviews
CHO submitting documents
all approved Recommends 5
documents approval of three None minutes SI
(3) Clearances
(Application for
Water Site
Clearance;
Certificate of Water
Site Clearance;
Certificate of Water
Potability) to be
sent to DOH6 for
their signed
approval
90
CITY LEGAL OFFICE
(CLO)
91
RENDER LEGAL OPINION IN WRITING
Office or Division: CLO

Who may avail: City Mayor/City Vice Mayor/SP Members and Officials
Documents
1. Refers legal query -Receives
or issue for Endorsement letter,
comment or request, query or City Legal Officer
recommendation, or communication from 1 (one) to 3 or Staff delegated
drafting of legal officials NONE (three) days with the task
documents or -Research
pleading or -Drafts & Finalizes legal
communication documents
When necessary
(for clarification or
City Legal Officer
refinement), set
or Staff delegated
meeting or Contingent
with the task
conference for
discussion
92
CITY MAYOR’S OFFICE
MAYOR’S CLEARANCE AND CERTIFICATIONS
93
MAYOR’S CLEARANCE AND CERTIFICATIONS
The Mayor’s Clearance is issued to individuals needing this document that states that he/she has no
pending case filed to the knowledge of the Office of the Mayor. Certifications are issued to affirm the
validity of information.
Office or Division: City Mayor’s Office

Type of Transaction: G2C, G2B, G2G
Who may avail: Bona fide residents of and business entities registered in San Carlos City,
Negros Occidental
Community Tax Certificate City Treasurer’s Office – Business and Licensing Division or
Barangay Hall
Barangay Clearance Barangay Hall
Police Clearance Police Station (Investigation Section)
Official Receipt City Treasurer’s Office
FEES TO BE PROCESSING PERSON
1.Submit requirements to 1.1.Assess
the City Mayor’s Office for requirements
assessment Airene Rose Gustilo,
1.2.If found complete, Executive Assistant
III
advise the client to None 1 minute
proceed to CTO for
payment
2.Proceed to the City 2.Receive payment Certification -
Treasurer’s Office for and issue OR ₱75.00 Yancy Gift Mercado,
payment of Mayor’s Revenue Collection
Clearance or Certification Clearance - Clerk I
fee and Doc Stamp Tax ₱75.00 3 minutes
Doc Stamp -
₱30.00
3.Return to the City 3.Issue and release None
Mayor’s Office for the signed Certification/ Airene Rose Gustilo,
issuance and releasing of Clearance Executive Assistant
the Mayor’s Clearance/ 10 minutes III
Certification
TOTAL: ₱105.00 14 minutes
94
MAYOR’S PERMIT (FIESTA CELEBRATION)
The Mayor’s Permit for Fiesta Celebration is issued to the requesting party to allow them to conduct
dance activities in celebration of their purok’s patron saint’s feast day. This is to ensure that peace
and order and environmental cleanliness is maintained during the activities.

Type of Transaction: G2C
Who may avail: Any representative from the Purok/ Barangay celebrating the feast day
Letter of Intent To be secured by the requesting party
Barangay Certification Barangay Hall
Fiesta Undertaking City Environment Management Office
AGENCY PROCESSING PERSON
CLIENT STEPS FEES TO BE PAID
1.Submit Letter of 1. Receive letter
Intent to the City Mayor of intent and Marivic Tecson,
for approval forward to None 2 minutes Administrative Aide
Mayor for II
approval
2.If letter is approved, 2.1. Receive
proceed to the desk of documents and
Airene Rose Gustilo, assess the Airene Rose
EA III, and submit the completeness None 5 minutes Gustilo, Executive
Assistant III
approved letter and
Barangay Certification 2.2. Issue order
of payment
3.Proceed to the City 3. Receive Poblacion ₱450/day x
Treasurer’s Office for payment and no.of days other Yancy Gift
the payment of fees issue OR Barangays Mercado, Revenue
₱400/day x no. of days 3 minutes Collection Clerk I
4.Proceed to CEMO for 4. Brief the
briefing and issuance applicant of
of Fiesta Undertaking their social None 10 minutes Analou Gomo,
responsibilities Clerk IV
and issue
Fiesta
Undertaking
95
5.Return to the City 5. Issue Airene Rose
Mayor’s Office for the Mayor’s Permit None 5 minutes Gustilo, Executive
issuance of the permit Assistant III
TOTAL: Depending on the no. of days 25 minutes
96
LOCATIONAL CLEARANCE (MARKETING MATERIALS)
The locational clearance is secured by business entities to allow them to hang/display marketing
materials in public places owned by the City Government. This is to ensure that public safety is observed
and public utilities are maintained.

Who may avail: Any representative from the requesting party/ registered business entity
Letter of Intent To be secured by the requesting party
Photo with specifications of the marketing To be submitted by the applicant
materials to be displayed
Locational Clearance City Tourism Office
Order of Payment City Engineering Office
1.Submit Letter 1. Receive letter of intent and 3 minutes
of Intent to the forward to Mayor for approval None Marivic Tecson,
City Mayor for Administrative
approval Aide II
2.If letter is 1.1. Receive the approved letter 10 minutes
approved, and have the application form filled
proceed to the out by the applicant
City Tourism
Office to secure 1.2. Assess and identify the areas 5 minutes
Jennifer Saballa,
the Locational for installation None Tourism Officer I
Clearance
1.3. Have the applicant sign the 1 minute

Terms and Conditions
3.Proceed to 3.1. Brief the applicant on the
CDRRMO for safety measures
safety measures None 10 minutes Joe Recalex
and CCTV line 3.2. Sign the Certification Alingasa, Local
DRRM Officer IV
of sight briefing
4.Proceed to the 3.1. Compute for the fees based
City Engineering on the size and quantity of None 10 minutes Rebecca Mariano,
Office for the materials Building Permit
3.2. Issue order of payment Section
97
computation of
the fees
5.Proceed to 5. Receive payment and issue OR Yancy Gift
CTO for payment Mercado, Revenue
3 minutes Collection Clerk I
6.Return to the 7. Forward locational clearance to
City Mayor’s the Mayor for signature
Office for the None 3 minutes Renato Y. Gustilo,
approval of the City Mayor
Locational
Clearance
TOTAL: 45 MINS
98
CITY GOVERNMENT SCHOLARSHIP PROGRAM
This scholarship program is given to deserving students who graduated from Senior High School, both
from public and private schools, as top 1, 2, and 3.
Office or Division: City Mayor’s Office/ Scholarship Program

Who may avail: Top 1, 2 and 3 honor students from public and private schools who graduated
from Senior High
Application Letter addressed to the Mayor Applicant
High School Report Card (Form 138) School where they graduated from
Certification from the School as to their rank (top 3 School where they graduated from
per strand)
Certificate of Good Moral Character School where they graduated from
Barangay Certification (residency) Barangay Hall
Voter’s Certificate of Parents or Scholar, if COMELEC
applicable
Enrollment Registration School where they enrolled for college
Statement of Account School where they enrolled for college
ATM Card DBP
1.Submit 1.1. Receive and assess
Application Letter requirements
and all other
documentary 1.2. Forward the documents to
requirements to the Mayor for notation
Ildefonso Reyes,
the City Mayor’s Communications
Office – 1.3. Once signed, return Equipment Operator
Scholarship documents to the Scholarship None 5 minutes V/ Scholarship
Program Program in-charge for Program in-charge
preparation of Memorandum of
Agreement
1.4. Inform applicant/parent of

the applicant once MOA is
finalized
2.Return to the 1.4. Signing of MOA by the 1-2 days after Ildefonso Reyes,
City Mayor’s Office student, parent, Mayor, and SP the submission Communications
None of the Equipment Operator
99
for the signing of Chairman for Committee on complete V/ Scholarship
MOA Education documentary Program in-charge
requirements
or depending
on the
availability of
the signatories
TOTAL: None 2-3 days
100
BIDS AND AWARDS COMMITTEE
(BAC)
101
ISSUANCE OF BIDDING DOCUMENTS
Office or Division: City Mayor's Office-Bids and Awards Committee (BAC) Secretariat &
Procurement Division
Who may avail: Business (Supplier)
Supplier's Permits/Licenses/ Clearances/ Registation
and other related documents Business (Supplier)
Official Receipt (OR)-Payment of Bidding Documents
(original) Cashier/City Treasurer's Office
FEES TO PROCESSIN
CLIENT STEPS AGENCY ACTIONS PERSON RESPONSIBLE
BE PAID G TIME
Log-in at Carmilo E. Monterona
philgeps.gov.ph (Computer Operator I)
Posting of Bid
or view posted John Celestin E. Napuli
Opportunites to
opportunities at (Process Server)
PhilGEPS, LGU San
sancarloscity.gov. None 5 mins. Rene D. Salva (Utility
Carlos Website and in
ph and in three Worker II)
three (3) conspicuous
(3) conspicuous BAC Secretariat &
places
places Procurement Division-
City Mayor's Office
Manifest Intention None 15 mins. Maricris Y. Apilado (Admin
to Register and Initial screening of Aide III) BAC
purchase the Permits / Licenses / Secretariat & Procurement
Bidding Clearances /Registation Division-
Documents and other related City Mayor's Office
documents
Pay the Refer to 3 mins. Arriz G. Plangganan
necessary fees City (Clerk III)
Ordinance BAC Secretariat &
No. 17-60 Procurement Division-
Series of City Mayor's Office
2017,
Chapter IV,
Issuance of Payment Article A,
Order Slip for Bidding Section 1,
Documents N
Present Official None 3 Minutes Arriz G. Plangganan
Receipt to the (Clerk III)
BAC Secretariat & Issuance of Bidding BAC Secretariat &
Procurement Documents Procurement Division-
102
Division-City City Mayor's Office
Mayor's Office
Accomplish the
bidding
documents and
drop the same to
the bidding box
on or before the Assisstance on the
official deadline of submission of the
opening of bids Bidding Documents
TOTAL 26 MINUTES
END OF TRANSACTION
103
CONDUCT OF PRE-BID CONFERENCE (ABC- P 1,000,000.00 ABOVE)
Supplier's Permits/Licenses/ Clearances/ Business (Supplier)
Registation and other related documents
FEES TO PROCESS PERSON
BE PAID ING TIME RESPONSIBLE
Log-in at 2. Posting of Bid 5 mins.
philgeps.gov.ph or view Opportunites to None Carmilo E. Monterona
posted opportunities at PhilGEPS, LGU San (Computer Operator I)
sancarloscity.gov.ph Carlos Website and in John Celestin E. Napuli
and in three (3) three (3) conspicious (Process Server)
Rene D. Salva (Utility
conspicuous places places
Worker II)
BAC Secretariat &
Procurement Division-
City Mayor's Office
Manifest Intention to Assisstance in the conduct 30 mins. Ma. Brita D.
participate in the Pre- of Pre-bid Conference Rebadomia (Supply
bid Conference Officer IV) Arriz G.
Plangganan (Clerk III)
BAC Secretariat &
City Mayor's Office
Preparation and generation 5 mins. Stella Marie B. Hemida
of Minutes of Pre-bid (Records Officer I)
Conference None BAC Secretariat &
City Mayor's Office
TOTAL 40 minutes
END OF TRANSACTION
104
CONDUCT OF PUBLIC BIDDING
Supplier's Permits/Licenses/ Clearances/ Business (Supplier)
Registation and other related documents
Bidding Documents (Invitation to Bid BAC Secretariat & Procurement Division-City Mayor's Office
and Instruction to Bidders) with Official
Receipt (OR)-Payment of Bidding
Documents
Accomplish the Bidding 1. Assisstance in the 3 hours
Documents and drop Opening of Bids None Nilo Luis C. Magalona
the same to the bidding (Admin Asst. I)
box on or before the BAC Secretariat &
official deadline of Procurement Division-
City Mayor's Office
Opening of bids
Preparation and generation 30 mins. Fe Therese Villaruel
of Minutes of Public (Clerk II)
Bidding BAC Secretariat &
City Mayor's Office
TOTAL NONE 33 minutes
END OF TRANSACTION
105
ISSUANCE OF NOTICE OF AWARD, PURCHASE ORDER/CONTRACTS AND
NOTICE TO PROCEED
Performance Security Business (Supplier)
Post and submit the 1. Preparation and 15 mins
necessary performance generation of Abstract None Nilo Luis C. Magalona
security to the BAC of Bidding (Admin Asst. I)
Secretariat & BAC Secretariat &
Procurement Division- Procurement Division-
City Mayor's Office
City Mayor's Office
Assistance on the 3 hours Fe Therese Villaruel
Deliberation of BAC (Clerk II)
Meeting BAC Secretariat &
City Mayor's Office
Preparation and generation 15 mins
of Excerpts of BAC
Meeting
Issuance of Notice of 30 mins.
Award, Purchase Order /
Contract and Notice to
Proceed
TOTAL NONE 4 HOURS
END OF TRANSACTION
106
PROCESSING OF PERFORMANCE / BIDDER'S BOND
Official Receipt from City Treasurer's Office Cashier/City Treasurer's Office
(Performance / Bidder's Bond)
Submit the Official 1. Preparation of 2% of the 5 mins Stella Marie B.
Receipt from City Disbursement Voucher total ABC Hemida(Records
Treasurer's Office for Withdrawal of participate Officer I)
(Performance / Bidder's Performance / Bidder's d for BAC Secretariat &
Bond) Bond Bidder's Procurement Division-
City Mayor's Office
Bond
5% of the
amount
awarded
for
Performan
ce Bond
END OF TRANSACTION
107
BUSSINESS PERMIT & LICENSING OFFICE
BPLO
108
Issuance of Mayor's Permit for New Business
Office or Division: BPLO

Who may avail: Any person who is a citizen of the Philippines and partnership or corporation duly organized &
registered under the existing laws of the Philippines.
1. Unified/Application Form BPLO
2. DTI/SEC/CDA certificate DTI/SEC/CDA
3. Police Clearance PNP
4. Sanitary Permit CHO
5. Locational Clearance CPDCO
6. Other national agencies based upon the kind of business Other national agencies
AGENCY PROCESSING PERSON
CLIENT STEPS FEES TO BE PAID
Submit requirement Review/check the None 3 Minutes Staff
for Unified requirements and issue
the Unified
Application Form Application Form.
Advise client to
proceed to CTO
Proceed to CTO for Assess/receive pay - 6 MINUTES CTO (Business TAX

Assesments & pay - ment & issue Corres- & Other Fees
ments of CTC, fees & ponding OR & CTC Division)
other taxes including FSIC. Staff Bureau Of Fire
Sign the Assessment Protection (BFP)
form. Staff
Advise client to pro-
ceed to BPLO,
Check if payments has None 3 Minutes BPLO Staff
Receive the duly signed been made
Mayor's Permit with Prepare & release the
the Mayor's duly signed by
sticker. the City Mayor with the
Business plate (NEW) business Plate ( NEW)
109
Issuance of mayors permit for renewal of business
Office or division: BPLO

Classification Simple
Type of transaction: G2B
Who may avail: Any person who is a citizen of the Philippines and partnership corporation duly
organized & registered under the existing laws of the Philippines.
Checklist of requirements Where to secure
1. Unified/application form BPLO
2. DTI/CDA certification DTI/SEC/CDA
3. POLICE Clearance PNP
4. Sanitary permit CHO
5. Other national agencies based upon the kind of Other national agencies
business
CLIENT STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
Fills up the Review/check the None 2 vminutes Certification as to
application form documents submitted compliance of
& submit advices client to proceed requirements &
requirement to CTO unified application
form
Proceed to CTO Assess/receive payment To be 6 minutes CTO (business Tax &
for assesments & issue corresponding determined by other fees division)
& payments of OR & CTC including CTO/business staff Bureau of Fire
CTC, fees & FSIC. Sign the tax Division & Protection (BFP)
other taxes assessment form BFP Staff
Advise client to proceed
to BPLO
Received the Check if payments has None 3 minutes BPLO Staff
duly signed been made prepare &
Mayors permit release the mayors duly
with the sticker signed the City Mayor
(renewal) with the business Plate (
NEW) & sticker (renewal)
TOTAL 11 minutes
End of transaction
110
Issuance of mayors permit of motorcab operator (new/renewal)

1. Application Form for Franchise ( NEW ) SP OFFICE
2. Approved Franchise (RENEWAL) SP OFFICE
5. Parking Fee PMSD
form
to BPLO
TOTAL 11 minutes
End of transaction
111
Issuance of mayors permit for fishing operator (new/renewal) & registration of
motorized & non-motorized boat (new/renewal)

3. Bantay Dagat Bantay Dagat
form
to BPLO
TOTAL 11 minutes
End of transaction
112
Issuance of pedicab driver’s license

3. Traffic Seminar PNP (Traffic Management Division)
form
to BPLO
TOTAL 11 minutes
End of transaction
113
CITY DISASTER RISK REDUCTION AND MANAGEMENT
OFFICE
(CDRRMO)
114
PRE-HOSPITAL PATIENT RESPONSE CARE/ EMERGENCY MEDICAL SERVICES
Office or Division: CITY DISASTER RISK REDUCTION AND MANAGEMENT OFFICE

Type of Transaction: G2C – Government to Citizen
Who may avail: ALL CITIZENS OF THIS CITY
Emergency Call thru Mobile Phone/
Landline/ Radio
CLIENT STEPS AGENCY ACTION FEES PROCESSING PERSON
TO BE TIME RESPONSIBLE
PAID
1. Calls the - Answers the landline/ None 5 Minutes HENJIE C. DELA
CDRRMO mobile phone/ radio and travelling time VICTORIA
Emergency assess the information from Operation Call Taker/
Hotline to relayed thru Center to Dispatcher
seek help interrogation; designated places ROMMEL TWAIN S.
due to life - Guides the caller to under the Quick SILVANO
threatening safety and instruct to Response Zone Call Taker/
incident or provide some basic life (Within City Dispatcher
situation support steps while the Proper)
involving Emergency Response ROUEL S.
victim/s. Team prepares to RIANTOCO
dispatch; 15 min. – 30 min. Compliance Officer
- Dispatches the travelling time
Emergency Response from Operation ARNOLD P. PALMA
Team to the scene; Center to areas Compliance Officer
- Arrives and survey the outside QRZ but MARK ANTHONY
scene for safety; within the Area of TELEBANGCO
- Locates the caller/ Responsibility EMS Team Leader
informant to guide the (to exclude
team to the location while barangays in JOSEPH
being interviewed on the Sipaway Island) VILLATIMA
situation of the victim EMS Team Leader
and the intervention they
have provided; ARCHIE PAMILAR
- Performs Basic Life Emergency
Support/ Standard First Responder
Aid procedures to the
victim/ patient; ARNEL G.
- Transports the patient/ BORDAJE
victim to the most Emergency
Responder
115
appropriate receiving
medical facility/ hospital ROMEL L.
while continuing to OMBLERO
provide the necessary Driver
Standard First Aid/ Basic
Life Support; EDMONDO LOPEZ
Properly endorses the patient/ Driver
victim to the medical staff of
the Emergency Room of the
hospital.
116
Cooperatives and Livelihood Development Office
(CLDO)
117
Processing of Application for Registration of Primary Cooperates
Office or Division: Cooperatives and Livelihood Development Office

Who may avail: A group of fifteen (15) or more natural person who are Filipino Citizens with
common bond interest
1. Letter Request address to City Mayor LGU – City Mayor’s Office
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON
1.Approved Letter Evaluate and set None 10-15 minutes Kenneth Rey Y.
Request schedule for orientation Caballero
2.Undergo Cooperative Conduct Cooperation None 1 day CDA personnel/
Orientation Orientation Raymund B.
Gepitulan /
Kennenth Rey Y.
Caballero
3.Undergo pre- Conduct pre- None 2 days CDA personnel /
registration Seminar registration Seminar Raymund B.
(PRS) Gepitulan/ Kenneth
Rey Y. Caballero
4.Undergo Pre- Conduct Pre- None 1 day CDA personnel /

Membership Education membership education Raymund B.
Seminar seminar (PMES) Gepitulan/ Kenneth
(PMES) Rey Y. Caballero
5.Validation Validate the None 1 day CDA personnel /
organization Raymund B.
Gepitulan/ Kenneth
Rey Y. Caballero
6.Submit Data gathered Prepare and Review all None 3days-1week CDA personnel /
during the PMES required documents Raymund B.
Gepitulan/ Kenneth
Rey Y. Caballero
7.Wait for approval Prepare and submit all None 1-2 days Raymund B.
required documents to Gepitulan/
CDA Iloilo Ext. for Kernneth Rey Y.
evaluation and approval Caballero
8.Get certificate of Facilitate turnover of None 10-15 mins Kenneth Rey Y.
registration registration documents Caballero
Total None 3days- 1week
118
Processing of CDA Annual Reportorial Documents of Primary Cooperatives

Who may avail: All registration and accredited CSO’s
1. Certificate of Registration CDA Iloilo Extensions Office
2. Certification of Accreditation Local Government Unit (LGU)
3. Certificate of Compliance CDA Iloilo Extension Office
1.Secure Forms Provide form to be duly Kenneth Rey Y.
at CLDO accomplished and give instruction None 5-15 minutes Caballero
2.Comply all Check and review documents,
required encode in the CDA website and None 15-30 minutes Kenneth Rey Y.
documents generate copies for signature Caballero
3.Submit final Prepare and submit documents to
and completed CDA Iloilo Ext. office with P100.00 30-45 minutes Kenneth Rey Y.
all required certification fee Caballero
documents
Receive Facilitate turnover of certificate of Kenneth Rey Y.
certificate of compliance to primary None 15-20 minutes Caballero
compliance cooperatives
TOTAL: P100.00 2-3 days
119
Processing of CDA Application for Registration of Civil Society Organization
(CSO’s)

Who may avail: Sectorial Group of San Carlos City, Negros Occidental
2. Letter Request address to City Mayor LGU-City Mayor’s Office
Approved Letter Set schedule for None 10-15 mins Marlon S. Maglayon
Request orientation
Undergo Orientation Conduct Orientation None 1 day Marlon S. Maglayon
seminar
Comply documents Review documents for Actual 15-20 mins Project in-charge/
for registration with registration fees Grace m. Nequinto/
corresponding fees (SEC, Marlon S. Maglayon
DOLE)
Get certificate of Facilitate turnover of None 10-15 mins Project in-charge/
registration registered documents Grace m. Nequinto/
Marlon S. Maglayon
TOTAL: None 2-3 months
120
Processing of Annual compliance of civil society organization (CSO’s)

Who may avail: All registered and accredited CSO’s in San Carlos City
1. Certificate of Registration CDA Iloilo Extension’s Office
2. Letter request to the City Mayor (if applicable) LGU-City Mayor’s Office
CLIENT STEPS AGENCY ACTION FEES TO PROCESSING PERSON RESPONSIBLE
BE PAID TIME
Submit required Review and evaluate None 15-20 minutes Grace M. Nequinto
documents documents Marlon S. Maglayon
Edith M. Dano
Merla N. Siaboc
File documents and Monitor filed Actual 30 minutes – 1 Grace M. Nequinto
pay corresponding documents in case of Fees Hour Marlon S. Maglayon
fees deficiencies (BIR) Edith M. Dano
Merla N. Siaboc
TOTAL: None 2-3 days
Note:
A. BIR Payment:
1. Annual Registration: P500.00
2. Income Tax – based on the Annual Income of the organization with the evaluation of BIR
(bank to bank transaction)
B. DOLE payment: receiving fee of P70.00
C. SEC – based on the evaluation (bank to bank transaction)
121
Availment of Loans Outlay & Livelihood Fund

Who may avail: All registered and accredited CSO’s in San Carlos City
1. Letter request address to the City Mayor LGU-City Mayor’s Office
2. Certificate of Registration CDA Iloilo Extension’s Office/sec/dole
3. Certificate of Compliance CDA Iloilo Extension’s Office/sec/dole
4. Certificate of Accreditation Local Government Unit (LGU)
Approved letter request Give all requirements None 10-15 minutes Grace M. Nequinto
Comply all required Review and evaluate None 30 mins-1 hour Grace M. Nequinto
documents documents
Attend deliberation with Facilitate meeting with None 30 mins-1 hour CRECOM/ Grace
credit committee/SP the committees for M. Nequinto/
Committee on deliberation Marlon S.
Cooperatives and Maglayon
Livelihood
Prepare approved None 1-2 weeks Grace M. Nequinto
documents
Attend and receive issued Releasing of check None 10-15 minutes CTO/Raymund B.
check Gepitulan
Monitoring as stipulated None 2-3 Hours Grace M. Nequinto
in the MOLA./MOA
TOTAL: None 1-3 weeks
122
Availment Digital Literacy Course under the Tech4ed Program

Who may avail: Residents of San Carlos
1. Valid I.D
2. Parents’ Consent/Waiver (if minor)
Fill out Attendance Interview the applicant to none 2 minutes Felix P. Cawit, Jr.,
Sheet & Enrollment assess their level of Clerk I/
Form learning Center Manager
Read Terms and Process and Verify if all none 10 minutes Felix P. Cawit, Jr.,
Conditions provided information provided are Clerk I/
and check if all the data correct & Print Center Manager
appears on the Acknowledgement form to
Enrollment Form are be presented to Bayad
true and correct Center for payment
Present requirements to Evaluate and check if the none 2 minutes Felix P. Cawit, Jr.,
attach to the enrollment attach requirements are Clerk I/
form complete Center Manager
Choose a class Present schedule none 2 minutes Felix P. Cawit, Jr.,
schedule availability to choose from Clerk I/
Center Manager
Undergo Assessment Facilitate Student's none 2 hours Imee Beryl F.
and Evaluation Assessment and Evaluation Geducos Project
Dev't. Assistant
Felix P. Cawit, Jr.,
Clerk I/
Center Manager
Attend Commencement Facilitate Joint none 3 hours Imee Beryl F.
Exercises Commencement Exercises Geducos Project
and Distributions of Dev't. Assistant
Certificates of the Tech4ED Felix P. Cawit, Jr.,
Centers Clerk I/
Center Manager
TOTAL 5 hours 16 min
END OF TRANSACTION
123
Assistance on Processing of Online Government Services Cooperatives &
Livelihood Development Office of the City Mayor

Who may avail: Residents of San Carlos
2. Valid I.D
3. Barangay Clearance)
4. Authorization letter (if applicable)
CLIENT STEPS AGENCY ACTION FEES TO PROCESSI PERSON
BE PAID NG TIME RESPONSIBLE
Fill out Attendance Sheet Interview the applicant to none 2 minutes Imee Beryl F.
& ask for the necessary assess the need of the Geducos,
registration forms from client
the in-charge to fill out
Present Valid ID and fill- Evaluate and check if none 2 minutes Imee Beryl F.
out registration form information are complete Geducos,
Create Google and none 15 minutes Imee Beryl F.
Tech4ED Accounts for Geducos,
clients
Read Terms and Process and Verify if all none 10 minutes Imee Beryl F.
Conditions provided and information provided are Geducos,
check if all the data correct & Print
appear on the Computer Acknowledgement form to
Screen are true and be presented to Bayad
correct Center for payment
Pay fees to Bayad Advice client to return to the none none - none
Centers office after payment to print
attachments and proof that
the transaction is already
paid (if applicable)
Otherwise, advise them not
to return and wait for the
text or follow up after 2
weeks if received no
updates from the office
Claim documents Inform or contact client that none 1-2 weeks Ma. Lourdes D.
their document has arrived Gonzales
TOTAL: NONE 1-2 WEEKS
End of transaction
124
SAN CARLOS INTEGRATED HOUSING AUTHORITY
(SCIHA)
125
Home lot Program for Government Employees (SanCaville Subdivision)
The Home lot Program is the city’s initiative to provide low-cost, yet decent housings to the
government employees and their family.
Office or Division: City Mayor’s Office/ San Carlos Integrated Housing Authority
Who may avail: Permanent government employees (local & national) who do not have land
ownership
City Assessor’s Certificate (of no land ownership) City Assessor’s Office
Letter of Intent addressed to the City Mayor Applicant
OHRM/ NGA Certification (certifying that applicant OHRM for local government employees, NGA
is a permanent government employee) concerned for national government employees
SANCARGEM-MPC Certification that the applicant SANCARGEM-MPC
is a member of the cooperative
Certification of Net Take Home Pay as certified by Accounting and Internal Audit Services for local
the City Accountant/ NGA’s authorized official government employees, NGA concerned for
(subject for evaluation by PAG-IBIG) national government employees
Barangay Certification (proof of residency) Barangay Hall
1. Submit all 1.1. Receive and assess the 2 minutes Giovanni Salem,
documentary completeness of the requirements Administrative
requirements to Aide II
SCIHA Office 1.2. Review the documents
submitted Gemini Caballero,
Housing and
1.3. Forward the Letter of Intent None 10 minutes Homesite
to the Mayor for notation Regulations
Officer
1.4. Forward the complete
document to the SANCAVILLE I
Special Committee for evaluation SANCAVILLE
and approval Special Committee
TOTAL: None 12 minutes
End of transaction
126
NEGOSYO CENTER
(NC)
127
SCC INVESTMENT CENTER / NEGOSYO CENTER CITIZEN'S CHARTER
Business Registration For Availment of Tax Incentive
Office or Division: NEGOSYO CENTER

Type of Transaction: G2B - Government to Business Entity
Who may avail: Filipino citizen, of legal age and a resident of San Carlos City,
Negros Occidental with the following business requirements; a. The Business
owner’s place of operation or production be located within the territorial
jurisdiction of the City of San Carlos; b. That the activity engaged in
must be listed in the Investment Priority Areas of the City of San Carlos
as indicated in the SCC Investment Incentives Code; and c. That the new
duly registered enterprise/additional investment of an expansion project must
have a total investment in the City of at least Ten Million Pesos
(P10,000,000.00) but not more than Fourteen Million Nine Hundred
Ninety-Nine Thousand Nine Hundred Ninety-Nine Pesos
(P14,999,999.00) in case of a small-scale enterprise, at least Fifteen
Million Pesos (15,000,000.00) but not more than Twenty-Nine Million
Nine Hundred Ninety-Nine Thousand Nine Hundred Ninety-Nine Pesos
(P29,999,999.00) in case of a medium-scale enterprise and Thirty Million
Pesos (P30,000,000.00) and above, in case of a large industry.
1. Three (3) copies of duly Accomplished and Notarized
Application Form
2. 2. Project study of the proposed investment
SCCIPC
showing that the project is technically,
financially, and economically viable (the standard
form of which shall be provided by SCCIB)
3. A copy of applicant's Articles of Partnership/Articles of
Incorporation & By-Laws duly approved by the Securities
and Exchange Commission (SEC) / Articles of none
Cooperation & By-Laws duly approved by the Cooperative
Development Authority (CDA), as the case
4. A certified true copy of its Certificate of Registration with
the Securities & Exchange Commission (SEC) /
Cooperative Development Authority (CDA) / Board of none
Investment (BOI) / Department of Trade & Industry (DTI), as
the case may be
5. Application Letter or in the case of a partnership,
corporation or cooperative, a Board Resolution authorizing none
the representative to file the application
128
PROCESSING PERSON
CLIENT STEPS AGENCY ACTIONS FEES TO BE PAID
TIME RESPONSIBLE
1. Sign in the 1. Reviews/checks data Ma. Novah R.
client log book in required are provided SollestaSpecial
the all office 2. Receive the required none 2 minutes Operations
Officer III LEIPO
Designate
2. Submit all the 2. Receive the required
requirements to documents and check
the receiving for completeness
officer for 2.1 Advises client of the
none 5 minutes
initial payment and to
requirements proceed to CTO
assessment and
verification
3. Pay the required Filing fee for the ff.
fees at the City shall be collected:
Treasury Office. Small scale
Make sure to enterprise w/
secure Official capitalization of at
Receipt that will be least P10Million but
issued upon not more than
payment. P14,999,999.00 = 5 minutes CTO
P10,000.00
Medium scale
enterprise w/
capitalization of
P15Million but not
more than
P29,999,999.00 =
4. Return to the 4. Attach the OR to the
SCCIPC to submit rest of the requirements P20,000.00 Large
a Copy of the 4.1 Advises client to wait scale enterprise w/
receipt of payment SCCIB action capitalization of
4.2 SCCIB deliberation P30Million but not 19 Days none
of the client tax incentive more than
application P9,999,999,999.00
4.3 SCCIB informs =
Client of action taken
TOTAL 20 Days
END OF TRANSACTION
129
Registration of Business Name
BNR is mandated by Act 3883, otherwise known as the Business Name Law, which regulates
the use in business transactions of names other than true names; wherein a person intending to
engage in business is required to initially register a name, other than its true name with the DTI,
before such name is used in any business transactions. The BNR should be renewed every 5
years from the date of registration. The application for renewal of BNR may be filed one hundred
eighty (180) calendar days prior to its expiration up to 180 calendar days after the expiration
date.
Office or Division: NEGOSYO CENTER

Classification: G2B - Government to Business Entity
Type of Transaction: Simple
Who may avail: Individuals/sole proprietors
For walk-in/over-the-counter application
1. Applicant must be at least 18 years old
2. .One (1) duly filled-out Application Form signed by the
applicant of the
3. One (1) valid government-issued ID
4. Additional requirements for non-Philippine national:
a.) Applicant must be at least 18 years old (Where the laws of
the home country of the authorized non-Philippine national provides
for the legal or contract age lower than 18 years, said authorized
non-Philippine national shall submit proof thereof)
b.) Clear certified copy of the Alien Certificate of Registration
Bureau of Immigration
c.) Certificate of Registration for Sole Proprietorship/Certificate
of Authority to engage in business in the Philippines issued by the
SCCIPC
concerned DTI Office per Republic Act. No. 8179, Republic Act No.
8762 (Retail Trade Liberalization Law) or such other applicable
laws, as the case may be for online applications, a signed
application form is no longer required since the accomplished online
application is equivalent to the duly accomplished physical
application form.
The online application for BN registration is subject to the Terms
and Conditions set forth under the Rules and by clicking the "I
Agree" button, the applicant is deemed to have understood and
accepted all such Terms and Conditions including the mandatory
undertakings as posted on the web-enabled BN registration system.
Online application filed by non-Philippine nationals, refugees and
stateless persons shall be acted upon submission of the above
mentioned supporting documentary requirements.
130
Additional requirements if filer is other than the owner
1. Authorization letter from the owner
2. Valid ID of the authorized representative
For renewal of
Registration
1. Same requirements
as that for new
application
SCC INVESTMENT CENTER / NEGOSYO CENTER CITIZENS'S CHARTER
1. Business Name Registration

1. Business Name Registration
#3. Processing of Sales Promotion Permit
#7. Issuance of Certificate for Accreditation for
Service & Repair Enterprise
#20. Issuance of BMBE Certificate of Authority
#30. Consumer Complaints Handling
131
PUBLIC EMPLOYMENT SERVICE OFFICE
(PESO)
132
“SPECIAL RECRUITMENT ACTIVITY” (SRA)
Ensure the Prompt, Timely and Efficient Delivery of Employment Services Provided by
the Local Government and Other Partner Agencies like DOLE, TESDA, POEA AND OWWA
Office or Division: PESO

Classification: SIMPLE
Who may avail: ALL CITIZEN THIS CITY AGING 18 TO 65 YEARS OLD
1. 1 PC PHOTOCOPY BIRTH PHILIPPINE STATISTIC AUTHORITY (PSA)
CIRTIFICATE (PSA COPY)
2. 2 PCS. 2X2 I.D. PICTURE
3. APPLICATION LETTER/RESUME/ TO BE PREPARED BY APPLICANT
CURRICULUM VITAE
CLIENTS STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON
1. Job Applicant: Visits Gives Applicants None 3 Minutes PESO STAFF
The Peso San Carlos City Information To On How
Facebook Page Or Log In To Avail Peso
Peso San Carlos Job Portal: Employment Program
Http://Pesosccjobportal.Rf.G
d/?I=1forinformations
2. Submits Application Job Matching None 1 Minutes PESO STAFF
Letter/Resume Or
Curriculum Vitae Thru Online
3. Undergoes Virtual Facilitate Virtual None 5 Minutes PESO
Interview With The Agency Interview By The Agency OIC/STAFF
Representative Representative With The
Job Applicants
4. Undergoes Phone Collects Terminal Report None 5 Minutes PESO STAFF
Interview (Final) By The For Hired Applicants
Agency Representative From Agencies
Total none 14 min
End of transaction
133
“Students Educational Assistance thru Short – Term Employment” (SEASE)
Ensure the Prompt, Timely and Efficient Delivery of Employment Services Provided by the Local
Government AND Other Partner Agencies like DOLE, TESDA, POEA AND OWWA

1 pc. Photocopy birth certificate (PSA) Philippine statistic authority (PSA)
2 pcs 2x2 I.D. picture
Accident insurance policy (photocopy) To be prepared by applicant
Certificate of residency Barangay hall to where the applicant is registered
1 photocopy of valid I.D. (back to back)
Enrollment form/ school certification School
Residence certificate (CEDULA) Barangay hall to where registered/CTO
Job applicant: visits the Gives Applicants None 2 Minutes PESO STAFF
PESO San Carlos City Information To On How
Facebook page or log in To Avail Peso
PESO San Carlos job portal: Employment Program
Http://pesosccjobportal.rf.gd/
?i=1forinformations
Pre- employment orientation Job Matching None 2 Minutes PESO STAFF
Undergoes ORIENTATION Facilitate Virtual None 5 Minutes PESO
Interview By The Agency OIC/STAFF
Representative With The
Job Applicants
Payroll processing: submits Prepares payroll for None 10 Minutes PESO STAFF
DTR (with resident certificate applicants salaries
number reflected at the
back),
5. Accident insurance
policy (photocopy) and
accomplishment report the
day after end of work
schedule
Total None 19 min.
End of transaction
134
“Displaced Worker (OFW/LOCAL)” PWD and others”
Ensure the prompt, timely and efficient delivery of employment services provided by the local
government and other partner agencies like dole, TESDA, POEA and OWWA

1 pc photocopy birth certificate (PSA copy) Philippine statistics authority (PSA)
2 pcs 2x2 I.D picture
Form 137/tor School
6. Job applicant: visits the Gives applicants None 2 Minutes PESO STAFF
peso San Carlos City information to on how
Facebook page or log in peso to avail peso training
San Carlos job portal: programs
Http://pesosccjobportal.rf.gd/?i
=1forinformations
7. Submits accomplished Checks submitted None 2 Minutes PESO STAFF
TESDA application and peso accomplished forms
employment information and encodes data to
system forms on line PEIS
8. Attends training Facilitate tip/applicants None 20 Minutes PESO OIC
induction program/ orientation orientation with the
at peso training center invited speakers from
TESDA and training
TOTAL NONE 24 MINUTES
END OT TRANSACTION
135
“LIVELIHOOD PROGRAM”
Ensure the Prompt, Timely and Efficient Delivery of Employment Services Provided By the Local
Government and Other Partner Agencies like DOLE, TESDA, POEA AND OWWA

Who may avail: Organized and registered associations of the locality
Project proposal Association
Duly certified list of membership Association
Mayors permit BPLO – City Mayors Office
Sec registration SEC
9. Job applicant: visits Gives applicants None 3 minutes Peso staff
the peso San Carlos City information to on how to
Facebook page or log in avail peso training
peso San Carlos job portal: programs
Http://pesosccjobportal.rf.g
d/?i=1forinformations
10. Applicant submits Checks submitted None 10 minutes Peso staff
accomplished peso accomplished forms and
employment information encodes data to PEIS
system form thru online and refers applicants to
DOLE/OWWA livelihood
program
11. Avails livelihood Assist DOLE/OWWA in None 10 minutes Peso staff
program grant the facilitation of
livelihood program grant
12. Receives livelihood none None 10 minutes Peso staff
program grant
END OF TRANSACTION
136
CITY SPORTS OFFICE
(CSO)
137
CITY SPORTS OFFICE
Office or Division: City Sports Office ( City Mayor’s Office)

Type of Transaction: G2C-Government to Citizens
Who may avail: All Constituents of San Carlos City
1.Player’s Profile Applicant itself
2.Medical Certificate Applicant itself
CLIENT AGENCY FEES TO PROCESSING
PERSON RESPONSIBLE
STEPS ACTIONS BE PAID TIME
1.Inquire as to Respond to their None 20 minutes
what sports questions and
discipline they inquiries JESUS FACUNDO P. COMBATE,
want to join Give an overview Executive Assistance IV
about the sports None 20 minutes Sports Office-designated
they want to
indulge in
2.Submission Screening of None 30 minutes Coaches of various sports discipline:
of requirement documents
LYNDON M. SILLE
Administrative Aide II-Boxing
VIRGILIO A. REANTOCO, JR.

Administrative Aide II-Volleyball
GABRIEL G. NORBE
Administrative Aide II-Lawn Tennis
JOSE DENNIS V. PEÑALOSA

Administrative Aide-Football
FRANCIS ROY P. BARCUMA

Administrative Aide II-Futsal
MAURICIO D. GONZALEZ
Administrative Aide II-Basketball
DARWIN J. REQUINA
J.O. Taekwondo
DIOMEDES C. MAMUGAY
138
J.O Mixed Martial Sports, Arnis
TOMAS L. KATALBAS III

J.O Swimming
BRIAN JERALD E. JUNTELA

Table Tennis
GILBERTO P. REPETILLO
Badminton
TOTAL: None 1 hrs. 10 mins.
END OF TRANSACTION
139
TOURISM OFFICE
140
Issuance of Locational Permit for Advertisement, Sign, Signboard and
Billboards
Office or Division: TOURISM OFFICE

duly organized & registered under the existing laws of the Philippines.
4. Letter Request
5. Sample Layout
6. Official Receipt City Treasurer’s Office
1.Applicant submits Receives the letter request to
letter request, the City Mayor for approval
sample of layout and
other necessary none 1-2 minutes Marivic Paran
documents to the
City Mayor’s Office
The City Mayor reviews/ check
the documents submitted,
approves the letter request. Hon. Renato Y.
City Mayor’s office staff will none 1 day Gustilo
forward the approved request (City Mayor)
to the City Tourism Office
2.Applicant fills out Reviews/ check the
the locational documents submitted Ms. Chenee Mae
clearance form Advises client to proceed to none 3-5 minutes Segovia
CDRRMO for the certification (Job Order)
3.Applicant Reviews the locations for the
proceeds to the City installment of materials and
Disaster Risk forward the form to the City none 3-7 minutes Mr. Tyrone James
Reduction and Disaster Risk Reduction Marabillo
Management Office Officer (Job Order)
for certification
Advises the client to go to the
Engineering Office
1. Applicant shall Measures the length of the
proceed to the materials to be installed and
City Engineering compute the cost of the Engr. Darry
Office (Building material’s length none 5 minutes Ramirez
141
Permit Section Client proceeds to the City (Project
for computation) Treasurer’s Office Evaluation Officer
II)
2. Applicant pays Assesses, receives payment
the computed fee and issue OR and CTR actual
to the City fees 3-5 minutes
Treasurer’s office Advises to proceed to go back
to the City Tourism Office
3. Applicant returns Records necessary
to the City information and attach the
Tourism Office to permit number at the back of
present the the marketing materials none 5-7 minutes Ms. Chenee Mae
receipt and Forwards the documents Segovia
signed clearance (locational permit, request (Job Order)
letter, sample of layout and
other necessary documents)
to the City Mayor’s Office
City Mayor approves the none 1 day Hon. Renato Y.
clearance and forward to the Gustilo
City Tourism Office (City Mayor)
4. Goes back to the Photocopies the permit and
City Tourism release the permit
Office for Ms. Chenee Mae
issuance of the none 2-3 minutes Segovia
Locational Permit (Job Order)
& receives the
duly signed
Locational Permit
TOTAL NONE 2 DAYS 34 MIN
END OF TRANSACTION
142
Issuance of City Street Permit

7. Letter Request addressed to Mayor
8. Official Receipt Treasurer’s Office
5.Submit Request to Receives the Letter request
the City Tourism and fills out the city street Ms. Kimberly
Office permit form NONE 1-2 minutes Trienzie B. Gabon
Advised to proceed to the (Job Order)
City Treasurer’s Office
6.Proceeds to City Assesses, receives payment
Treasurers Office and issue OR & CTR Actual 5 minutes
for payment of fees Advises to proceed to go Fees
back to City Tourism Office
7.Present the official Photocopies the Official
receipt to the City receipt and attaches the NONE 2 minutes Ms. Kimberly
Tourism Office receipt to the Request letter, Trienzie B. Gabon
and City Street Permit and (Job Order)
forward it to the City Mayor’s
Office
Receives the documents NONE 3-6 minutes Ms. Marivic Paran
and forward it to the City
Mayor
City Mayor approves the NONE 1 day Hon. Renato Y.
permit and forward the Gustilo
documents to the City City Mayor
Tourism Office
8.Goes back to City Photocopies the request
Tourism Office for letter, official receipt and
the issuance of the approved permit.
City Street Permit Release the approved permit Ms. Kimberly
and; NONE 5 minutes Trienzie B. Gabon
Instruct the client to also (Job Order)
give a same copy of the
documents (City Street
permit, receipt and request
143
letter) to the Traffic
Management Office
9.Goes to the Traffic Assesses, receives the
Management Office approved documents NONE 2 minutes
and gives a copy of
the approved
documents
TOTAL NONE 1 DAY 22 MINS
144
DOT Accreditation for Hotels and Other Tourism Related
Establishments, Restaurants and Tourism Related Services

1. DOT Accreditation Form (Notarized) City Tourism Office
2. Mayor’s Permit (Photocopy) BPLO
3. DTI/SEC Registration Negosyo Center
4. CGL Insurance Cebuana Lhuillier
5. Fills up the Evaluates the requirements Jose Winnie S. Chavez
application submitted by the applicant none 5-7 minutes
form & submit Autumn C. Bacurnay
requirements Scans the applicant’s
requirements and email it to none 5-7 minuets
DOT Region 6
DOT response none 15-20 days
DOT sends a notice of site
inspection to San Carlos none 1-2 days
City Tourism Office Autumn C. Bacurnay
DOT Region 6 conducts a
site inspection to the
applicant’s establishment none 1 day
DOT approves the
application
none 15-30 days
Release of DOT
Accreditation sticker
NONE 52 DAYS 14 MINS
END OF TRANSACTION
145
Issuance of Booking Form for Sipaway Island
Office or Division:TOURISM OFFICE

Type of Transaction:
G2C
1. Booking Form City Tourism Office
6.Fill up booking Reviews the bookings for Ms. Shane Gabrielle
form Sipaway Island and check none 1-2 minutes C. Cristuta
the availability of the tourism (Job Order)
attraction
The booking personnel signs Ms. Shane Gabrielle
the booking form and none 1 minute C. Cristuta
forward It to the Tourism (Job Order)
Operations Officer I for
approval
The Tourism Operations Ms. Jennifer B.
Officer I approves the Saballa
booking form and pass it to none 1 minute (Tourism Operations
the booking personnel Officer I)
The booking personnel Ms. Shane Gabrielle
secures a copy of the none 2 minutes C. Cristuta
booking form and record it (Job Order)
7.The applicant Releases the booking form
receives the and instructs the applicant to Ms. Shane
approved booking bring the form when going to none 1 minute Gabrielle C. Cristuta
form Sipaway Island (Job Order)
END OF TRANSACTION
146
Tourist Information Services
Office or Division:TOURISM OFFICE

G2C
N/A N/A
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON RESPONSIBLE
ACTIONS BE PAID TIME
1.Client Inquires at Answers queries Ms. Kimberly Trienzie B.
the receptionist or maybe referred NONE 3-5 minutes Gabon (Job Order)
to the concerned
personnel Mr. Joelito E. Broce
END OF TRANSACTION
147
CITY PLANNING & DEVELOPMENT
COORDINATOR’S OFFICE
(CPDCO)
148
ISSUANCE OF ZONING CERTIFICATE
Office or Division: CPDCO

Type of Transaction: G2C and G2BS
Who may avail: Any person, firm or corporation, including any agency or instrumentality of the
government desiring to erect, construct, repair and convert any building or
structure within the jurisdiction of the city.
TCT No. / Survey No. / Lot. No. Register of Deeds
FEES TO PROCES- PERSON
BE PAID SING TIME RESPONSIBLE
Client submits TCT No. Checks Zoning
/ Survey No. / Lot No. of Classification of Lot.
the desired lot to be After checking, to client
500 per lot 10 minutes CPDCO
issued zoning certificate will be given order of
payment form to be
payed at CTO.
Submit OR Release of Zoning
none 10 minutes CPDCO
Certificate to Client
Total none 20 minutes
End of Transaction
149
Issuance Of Locational Clearance (BUILDING PERMIT)

Type of Transaction: G2C and G2B
6 sets of Architectural Plans (Signed & Sealed)
Barangay Clearance Barangay
Contract of Lease/CCT/TCT/OCT/DENR Cert./TAX
Registry of Deeds
Dec.
FEES TO PROCES-SING PERSON
Client pass all plans, Checks Business
forms and Application as to its Zoning Fees vary
attachment’s for the Classification and Parking depending
building permit Requirements on the
(ORDINANCE NO. 20-01). classificatio
If the business is approved n whether 1 hour CPDCO
the applicant will be given a residential,
locational clearance form to commercial
be notarized and order of or special
payment to be payed at the uses/utilities
CTO.
Submit filled up and Release of Locational
notarized application Clearance to client
form for locational
clearance with OR
Total None 1 hr. 10 min
End of Transaction
150
ISSUANCE OF LOCATIONAL CLEARANCE (BUILDING PERMIT)

Type of Transaction: G2C and G2B
Business Application Form BPLO
Barangay Clearance Barangay
Contract of Lease/CCT/TCT/OCT/DENR Cert./TAX
Registry of Deeds
Dec.
FEES TO PROCES-SING PERSON
Client Submit Checks Business Application as
Business to its Zoning Classification and
Application Form Parking Requirements
(ORDINANCE NO. 20-01). If the
business is approved the 1,000.00 10 minutes CPDCO
applicant will be given a
locational clearance form to be
notarized and order of payment
to be payed at the CTO.
Submit filled up and Release of Locational Clearance
notarized application to client
form for locational
clearance with OR
total 1,000.00 20 min.
End of Transaction
151
CITY SOCIAL WELFARE & DEVELOPMENT
OFFICE
(CSWDO)
152
I. SERVICES TO CHILDREN/MINOR
CITY SOCIAL WELFARE & DEVELOPMENT OFFICE
Office or Division: CITY SOCIAL WELFARE & DEVELOPMENT OFFICE

Classification: Management of Child Abuse Cases
Who may avail: Children victims of abuse under RA 7610

1. Conducts intake none 30min. - 45min. Odessa D. Rigor
Interview & initial counseling –SWO II
Lavern T. Rigor –
SWO II
2. Assists client & refer them to none Case to case Police blotter
Agencies providing necessary basis Medico Legal
service/s Other Legal
- PNP documents
- City Hospital
Hall of Justice
none 30 – 45 mins. Case
3. Schedules activities for Management
follow-up intervention Form
Court Order
Attends/cooperat None 2 hours /
4. Facilitates session:
es in the various hearing
- Court hearing
follow-up 1 hour / session
- conduct counseling
activities
Total none 4 hrs. 30 mins.
END OF TRANSACTION
153
SERVICES TO CHILDREN/MINOR

Classification: Management for Legal Adoption for Minors
Who may avail: Couple/Family requesting to adopt a child

Filing of application Conducts intake interview none 1 Hour
form and providing & initial counseling Jeanilene L.
information for Mavida – SWO II
Home Study Report
Makes follow-up Conducts Home none 2 Hours Jeanilene L.
CSWDO in charge Visitation Mavida – SWO II
regarding
result of
Home Study
Submits Reports to none Case to case Jeanilene L.
DSWD F.O. 6 basis Mavida – SWO II
Attends court hearing None Case to case Jeanilene L.
Attends court hearing
basis Mavida – SWO II
Attends Post Legal Conducts Post Legal None 1 hour / Jeanilene L.
Adoption Counseling Adoption Counseling session Mavida – SWO II
Total None 4 hrs.
END OF TRANSACTION
154

Classification: Securing of Papers for Minors Travelling Abroad
Who may avail: Individual/Family requesting to bring minors in travelling abroad.

Conducts intake interview none Jeanilene L.
Fills up application form with orient documents None Mavida – SWO II
needed
Provides Information to none Jeanilene L.
Conducts assessment of
worker/submission of None Mavida – SWO II
the documents submitted
pertinent document
Makes follow-up social none Jeanilene L.
Submits documents to
worker for the result of none Mavida – SWO II
DSWD F.O. 6
the study
Secures travel None Jeanilene L.
DSWD – F.O. 6 P 300.00
clearance Mavida – SWO II
Total None 300
END OF TRANSACTION
155

Classification: Management of Street Children
Who may avail: Individuals referring at Risk child/minors in the street.

Presentation of the none Edena S. Dagondon –
street child to Do intake Interview 30min. SWO-III Belinda C.
social workers Alquisalas – UW II
none Edena S. Dagondon –
Contact families of street
1 Hour SWO-III Belinda C.
children & turn over the latter
Alquisalas – UW II
none Edena S. Dagondon –
Conduct program
1 Hour SWO-III Belinda C.
intervention to street children
Alquisalas – UW II
Total None 2 hrs. 2min.
END OF TRANSACTION
156

Classification: Management of Children in conflict with the Law
Who may avail: Family/PNP Personnel referring JICL

Turn- none Edena S.
over/Presentation Dagondon –
of child/case to SWO III
Conducts intake interview and initial
person/s in 1 hour
counseling
charge (once
turned over by the
PNP)
Advises minor to stay temporarily at none Edena S.
the Guidance Center for Minors for Dagondon –
I hour
counseling and other social welfare SWO III
intervention
none Edena S.
Attends diversion conference in the
1 hour Dagondon –
barangay or court
SWO III
Prepares Case Management none Edena S.
Report & Plan to return CICL to 1 hour Dagondon –
his/her family/community SWO III
none Edena S.
Integration to Conducts follow-up activities in the
1 – 2 hrs. Dagondon –
family/ community community
SWO III
Total None 6 hrs.
END OF TRANSACTION
157

Classification: Management of Minors who violated “Curfew Ordinance for Minors of 2008”
Who may avail: Minors taken for custodial care

Turn-over of none Jeanilene L. Mavida – SWO
Conducts intake
minor/s from II Joseph Gumban (J.O.)
interview
PNP Roving 1 Hour Michael Chua(J.O.)
And
Team Jocelyn Baba(J.O.)
initial counseling
in charge Jaime Bayking(J.O.)
Contact none Jeanilene L. Mavida – SWO
parents/guardian for II Joseph Gumban (J.O.)
turn over 2 Hours Michael Chua(J.O.)
Jocelyn Baba(J.O.)
Jaime Bayking(J.O.)
none Jeanilene L. Mavida – SWO
Minor to stay
II Joseph Gumban (J.O.)
temporarily at the
none Michael Chua(J.O.)
curfew Center for
Jocelyn Baba(J.O.)
counseling
Jaime Bayking(J.O.)
Counseling, referral None Jeanilene L. Mavida – SWO
and implementation II Joseph Gumban (J.O.)
Not more than
of community service Michael Chua(J.O.)
24 hours
activity if repeat Jocelyn Baba(J.O.)
offenders Jaime Bayking(J.O.)
none Jeanilene L. Mavida – SWO
Conduct follow-up II Joseph Gumban (J.O.)
activities in the none Michael Chua(J.O.)
community Jocelyn Baba(J.O.)
Jaime Bayking(J.O.)
Total None 27 hrs.
END OF TRANSACTION
158

Classification: Management of Women in Especially Difficult Circumstance
Who may avail: Disadvantaged Women

Report case to none Lavern T.
CSWD staff and Do data gathering and initial Rigor –SWO II
1 Hour
present self for counseling
interview
Offers victim to temporarily stay none Lavern T.
at the center specially (if Rigor –SWO II
none
perpetrator is a family member)
for safe keeping
none 1 hour – 2 Lavern T.
Conducts counseling and referral hours Rigor –SWO II
Makes referral for medical and None Lavern T.
30 min.
legal assistance Rigor –SWO II
Attends center Conducts practical none Case to case Lavern T.
activities Skills Dep’t. Activities basis Rigor –SWO II
Total None 3 hrs 30 mins.
END OF TRANSACTION
159
FAMILY WELFARE PROGRAM

Classification: Issuance of Solo Parent ID
Who may avail: Solo parents

Informs client of needed Odessa D. Rigor –
Secures documents; Death Certificate of SWO II
application Form spouse (if married), birth
Free 10 minutes
at the CSWD certificate of dependents,
Office barangay certification, ITR,
Court Decision
Do Submission Odessa D. Rigor –
of accomplished Interviews and makes SWO II
application form assessment of applicants None none
with attached Collect pertinent documents
documents
Prepares ID for signature of none Odessa D. Rigor –
CSWDO and City Mayor Maximum of 3 SWO II
Pick up ID None days Odessa D. Rigor –
Issuance of Solo Parent Id
SWO II
Total None 3 days 10 mins
END OF TRANSACTION
160
FAMILY WELFARE PROGRAM

Classification: Issuance of Certificate of Pre-Marriage Counseling (PMC)
Who may avail: Couple who are applying for PMC for marriage license

Odessa D.
Applies at CHO Conduct of PMC none 1 hour - 1½ hrs.
Rigor – SWO II
Secures PMC certificate Odessa D.
none none 20 minutes
from the CHO Rigor – SWO II
totla None 1 hr. 50 mins
END OF TRANSACTION
161
SERVICES FOR SENIOR CITIZENS

Classification: Issuance of Solo Parent ID
Who may avail: Senior Citizens (above 60 years old)

Secures application Elmer D.
Form at the Artillaga – AO III
Office of the Senior Informs client of needed
Free
Citizen Affairs documents
(Reclamation Area), 15 minutes
Submits accomplished Interviews and do Feen R.

application form assessment of applicants Libre – SWO II
None
with attached Submit ID & Booklets to
documents CSWDO & CMO for
signature of CSWD Officer none
and City Mayor Maximum of 2
Pick up ID’s & Booklets Issuance of None days Elmer D.
at Senior Citizen Center Senior Citizen ID & Booklets Artillaga – AO III
Total None 2 days 15 min.
END OF TRANSACTION
162
Birthday Cash Gift

Classification: Birthday Cash Gift
Who may avail: All Senior Citizens (above 61 years old)

Secures application
Form at the
Informs applicants or nearest OSCA Office in-
Office of the Senior none 10 minutes
kin of needed documents charge
Citizens Affairs
(Reclamation Area),
Submits needed received and review needed
none 10 minutes -do-
documents documents
Prepares & process voucher CSWD Office
for Birthday Cash Gift upon none 2 -3 days Administrative
received application Division
Claims Birthday Cash Guide an usher/ Senior
CTO
Gift at City Treasure’s Citizen/claimant where to none 1 day
CSWDO
Office claimed their voucher
4 days 20
Total None
mins.
END OF TRANSACTION
163
Burial Assistance for Senior Citizen

Classification: Burial Assistance for Senior Citizen
Who may avail: Family of deceased Senior Citizens (above 60 years old)- preferably nearest kin

Secures application
Form at the
Informs nearest kin of OSCA Office in-
Office of the Senior none 10 minutes
needed documents charge
Citizen Affairs
(Reclamation Area),
Submits needed Interview nearest kin and
documents check submitted documents
Administrative
none 2 – 3 days
section, CSWDO
Claims burial Prepare & process voucher
-do- 1 day CTO
assistance at CTO for burial assistance]
4 days 25
Total None
mins.
END OF TRANSACTION
164
SERVICES FOR PERSONS WITH DISABILITIES (PWD)

Classification: Issuance of PWD IDs & Booklets
Who may avail: Needy Person with Disabilities

Interviews and do assessment
Secure Application Noel E. Suico –
of applicant and gives
Form at PWD SWA
instructions on needed None 10 minutes
Office, Reclamation Mario Narca –
documents; Doctors diagnosis
Area (J.O.)
of his/her type of disability
Present
Interviews and do assessment Dr. Arnel
accomplished
of applicants by CHO none 30 minutes Laurence Q.
application form to
Diagnosed type of Disability Portuguez
CHO Doctor.
Present fully
Submit ID & booklets to
accomplished form
CSWDO & CMO for signature None PWD In-charge
certified by
of CSWD Officer & City Mayor Maximum of 2
physician
days
Pick up ID’s &
Issuance of PWD ID & booklet PWD –in charge
Booklets at Senior none
to client at PDAO
Citizen Center
2 days and 50
Total None
min.
END OF TRANSACTION
165
Burial Assistance for Senior Citizen

Classification: Burial Assistance of Family of Deceased PWD
Who may avail: Family of deceased Person with Disability

Nearest kin Secures
Noel E.
application
Informs nearest kin of Suico – SWA
Form at the none 10 minutes
needed documents Mario
Person with Disability Affairs
Narca – (J.O.)
Office (Reclamation Area),
Submits needed Reviews needed
documents documents
Prepares and process CSWDO
voucher for burial none 2 -3 days Administrative
assistance of claimants Division
Claims burial assistance at Guides claimants where
none 1 day CSWDO
CTO to claim the assistance
4 days 15
Total None
mins.
END OF TRANSACTION
166
RELIEF ASSISTANCE

Classification: Assistance to individuals in Crisis Situation
Who may avail: Indigent individual in crisis situation

Interviews and do assessment of
Presents case to Social Worker
applicant and gives instructions on
CSWD NONE 1 Hour (Officer of the
needed documents; barangay
Office/Personnel Day)
certification, certificate of eligibility
If applicant is qualified, prepares
Submits required
Case Study Report and financial none 3 days -do-
documents
documents for AICS
Endorsed case finding to CMO for
CSWDO
approval and endorsement to SP none 1 -2 weeks
SP
for resolution
Prepares and process DV for CSWDO
none 2 -3 days
financial assistance ADMIN
Claims Financial
Guide claimant where to claim 15 – 45
assistance to none CSWDO
his/her financial assistance minutes
CTO
Total None 20 days 1 hr.

45 mins
END OF TRANSACTION
167
RELIEF ASSISTANCE

Classification: Assistance during Natural & Manmade Calamities
Who may avail: Indigent in crisis situation

Do initial data gathering
Report incident to & assessment Case to case All CSWDO
NONE
CSWD Office Provision of family packed food or basis personnel
do hot kitchen if needed
Do finalization of data gathering
Submits required
and preparation of case study none 1 Week -do-
documents
report for financial assistance
Returns to CSWD
Assists client in claiming further
Office to get none 30 minutes -do-
assistance
assistance
Total None 1 week 30 mins
END OF TRANSACTION
168
City Treasurer’s Office
169
ISSUANCE OF REAL PROPERTY TAX STATEMENT OF ACCOUNT
Real property tax statement of account is issue to identify the amount of real property tax due
Office or Division: City Treasurer’s Office – Real Property Tax Division
Type of Transaction: G2C-Government to Citizen
Who may Avail: All
Latest notice of Assessment City Assessor’s Office
(Every 3 years (General Revision of Property Tax Taxpayer
Account)
Tax Declaration
Previous RPT Tax Receipts
Present notice of Check the presented None 5 minutes Rebecca Almaras
Assessment or tax document and input LTOO IV
declaration or previous the needed data to or Glean Baring
RPT receipt to real the system and LTOO II
property tax division generate statement
assessment section of account
Wait for the release of Verify the statement None 5 minutes Rebecca Almaras
statement of account of account LTOO IV
or Glean Baring
Sign and release LTOO II
Total None 10 mins
End of transaction
170
Real property tax payment
Who may Avail: All
Real property tax statement of account Real property tax division assessment section
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON RESPONSIBLE
ACTION BE PAID TIME
Present real property Check the None 5 minutes Ma. Lormelusa s. teodoro-
tax statement statement and LTOO III
process the real
property Blesilda a. Ignacio- LRCO III
collection Mae A. Cena-RCCI
Pay and wait for the Secure the Based on 5 minutes Ma. Lormelusa s. teodoro-
official (af#56) payments and bill LTOO III
issue official presented Blesilda a. Ignacio-LRCO III
receipts (af#56) Mae A. Cena-RCCI
Total none 10 mins
End of transaction
171
Issuance of Real property tax clearance
Real property tax statement of account is use to identify the amount of real property tax payable
Who may Avail: All
Updated official receipt (AF#56)-RPT tax Tax payer
payments CTO-License Division
Official receipt-certification
Fee/doc. stamp
Present Official Issue order of None 5 minutes Glean baring-LTOOII
Receipt AF#56 to real payment for Mae a. Cena -RCCI
property tax division certification fee and Carlo Romaine Rigor-
doc stamp Administrative Aide II
Secure order of Issue official receipt Certification 5 minutes License division
payment p75.00/unit
Proceed to license
division and pay
Return to rpt division Check official none none Glean baring-LTOOII
and present official receipts and process Mae a cena-RCCI
receipt for processing real property tax Carlo romaine rigor-
and release of real clearance to be administrative aide II
property tax clearance approved and signed
by the city treasurer
Total 75.00 10 mins
End of transaction
172
Transfer tax bill
Transfer tax bills issued when where transfer of properties thru sale is, heir ship, or donation.
Who may Avail: All
Proof of transfer(Deed of Sale, Donation or Taxpayer
Heirship)
Tax Declaration and Cert. of Improvements City Assessor’s Office
Tax Clearance City Treasurer-RPT Division
CAR(Certificate Authorizing Registration) BIR
Present Official Receipt 1.Check the None 10 minutes Glean baring-LTOOII
AF#56 to real property presented Mae a. cena-RCCI
tax division Proof of documents for Ma. Lormelusa Teodoro-
transfer(Deed of Sale, completeness LTOOIII
Donation or Heirship) Blesilda A. Ignacio-
Tax Declaration and LRCOIII
Tax Clearance, and
CAR
Wait for the transfer tax Compute transfer none 15 minutes Rebecca Almaras
bill to be release tax bill based on the LTOO IV
documents Glean Baring
presented to be LTOO II
approved and Mae A. CenaRCC-I
signed by the City Ma. Lormelusa Teodoro-
Treasurer LTOOIII
Blesilda A.Ignacio-
LRCOIII
Total None 25 mins
End of transaction
173
Transfer tax clearance
Who may Avail: All
Official Receipts transfer tax payments Taxpayer
Present Official Receipt Prepare transfer tax None 5 minutes Glean baring-LTOOII
for transfer tax payment clearance to be signed Mae a. cena-RCCI
by the RPT Division Ma. Lormelusa
Head Teodoro-LTOOIII
Blesilda A. Ignacio-
LRCOIII
Wait for the release of Verify and sign transfer none 5 minutes Rebecca Almaras
tax clearance tax clearance LTOO IV
Total None 10 mins

End of transaction
174
Receive incoming/outgoing communication
Administrative division-Records section
Type of Transaction: G2C-G2B, G2C
Who may Avail: All Government office, Business entities, Public
Communication and attachment if needed Requesting party
Submit letter request 1.1 Record and assign a 10 minutes Melita B. Singson
with control number Admin. Aide II
complete address and
contact number 1.2 Refer to concern 10 minutes Melita B. Singson
CTO division/services for Admin. Aide II
immediate action
1.3 File copy of said 5 minutes Melita B. Singson

communication for record None Admin. Aide II
keeping and later
reference
3. Prepare reply on 1 hour to one Ray John D. Lim

the action taken by day depending Administrative
the division/services on the situation Officer III
of the issue
4. Record and dispatch concerned
of communication and Melita B. Singson
correspondence 10 minutes Admin. Aide II
Total None 1 hr. 35 mins

End of transaction
175
Release of accountable forms (AF)
Office or Division: City Treasurer’s Office

Administrative Division - accountable forms section
Who may Avail: Bonded Accountable Officers of the LGU
Requisition and Issue Slip (RIS) Administrative Division - Accountable Forms Section
Present RIS 1. Check RIS and issue None 20 minutes ROMULES A. AGBAY
Order of Payment Storekeeper II
based on the
availability of AF and HENRY PHILIP
record PARANA
corresponding AF to Admin. Aide II
Accountable Officer
2. Verify submission of 5 minutes JOSHUA S. ALFARO

last remittance and Admin Aide IV
updated monthly
Report of
Accountability for
Accountable Forms
(RAAF) prior to ROMULES A. AGBAY
release of AF Storekeeper II
Release AF to HENRY PHILIP

Accountable Officer PARANA
Admin. Aide II
Total None 25 mins
End of transaction
176
Release of Accountable Forms (AF) TO BARANGAY TREASURERS
Office or Division: City Treasurer’s Office

Administrative Division - accountable forms section
Type of Transaction: G2 barangay
Who may Avail: Barangay Treasurers
Requisition and Issue Slip (RIS) Administrative Division - Accountable Forms Section
CLIENT STEPS AGENCY ACTION FEES TO PROCESSIN PERSON
Present RIS 1. Check RIS and issue None 20 minutes ROMULES A. AGBAY
Order of Payment based Storekeeper II
on the availability of AF
and record HENRY PHILIP PARANA
corresponding AF to Admin. Aide II
Accountable Officer
2. Verify submission of None 5 minutes JOSHUA S. ALFARO
last remittance and Admin Aide IV
updated monthly Report
of Accountability for ROMULES A. AGBAY
Accountable Forms Storekeeper II
(RAAF) prior to release
of AF HENRY PHILIP PARANA
3. Issue Order of Payment None 5 minutes Admin. Aide II
4. Accept payment based 3 minutes Bus. Tax & Other Fees

of the Order of Payment Depending Div. Staff
on the AF
Release AF to requested 5 minutes ROMULES A. AGBAY
Accountable Officer None Storekeeper II
HENRY PHILIP PARANA

Admin. Aide II
Total None 38 mins
End of transaction
177
PAYROLL AND DISBURSEMENT VOUCHER
Office or Division: CITY TREASURER’S OFFICE/ CASH DIVISION
Type of Transaction: G2C / G2B
Who may avail/accountable: Officials and other personnel in the city
Approved Payroll and/or Disbursement
Voucher
CLIENT AGENCY ACTIONS FEES TO PROCESSING PERSON
STEPS BE PAID TIME RESPONSIBLE
1. Submit CASH PAYMENT NONE 2-3 days
approved 1. Secure cash advance (depending on
payroll And/or 1.11 Pay salaries, wages, allowances number of
disbursement and other benefits upon presentation of employess in ALL
voucher for valid ID/cedula the payroll PERSONNEL
payment CHECK PAYMENT IN THE CASH
(cash/check) 1. Preparation of check NONE DIVISION
1.1 For signature of City Treasurer
and City Administrator 2-3 days
1.2 Releasing of check
Total None 6 days
END OF TRANSACTION

Who may avail/accountable: All collecting officers and deputized collector of all barangays
Report of Collection and Deposit Accountable Officers
1. Remit Mesalane L. Martinez
1. Receive collection from
collection Cashier IV
collectors
together with or
1.1 Prepare Deposit Slip none daily
Report of Bonifacio L. Planas, Jr.
1.2 Validate deposit slip
Collection and Bookbinder I
(depository bank)
Deposit
Total None
END OF TRANSACTION
178
Accounting and Internal Audit System
Who may avail/accountable: Accounting and Internal Audit System
Paid Disbursement Vouchers/Payrolls and Cash Division
Deposited Collections
Submit original Receive original and all None Daily Michelle Sheila suan-
and all supporting documents RCCII
supporting Prepare report of checks Merlita barcuma AA II
documents issued for all check issuance An Margalita canoy, AA
II
Kathleen Logarta AAII
Total None daily
END OF TRANSACTION
179
City Waterworks Department
(CWD)
180
Processing of Water Service Application
The City Waterworks Department (CWD) offers this service to residents of San Carlos City who
want to avail of water service connection within the area of service coverage
Office or Division: CWD Administrative & Finance, and Operations Divisions

Type of Transaction: G2C -Government to Citizen; G2B - Government to Business Entity; G2G -
Government to Government
Who may avail: All residents of legal age, business entities and government offices in San
Carlos City
Lot Owner
Lot Title or Deed of Sale (1 photocopy) Register of Deeds
Excavation Permit, if applicable (1 original copy) City Engineer's Office
Government Issued Identification Card (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG,
photocopy) Phil Health, LTO
Community Tax Certificate, current year (1 City Treasurer's Office
photocopy)
Govt. Home lot Beneficiary
Certificate of Occupancy (1 photocopy) City Mayor's Office
photocopy)
Applicant with owner's consent
Consent of Lot owner (Lot Owner required to Lot Owner
sign on the Application Form)
Lot Title (1 photocopy) Register of Deeds
photocopy)
Business Establishment
Lot Title or Deed of Sale (1 photocopy), if lot Register of Deeds
owner
Contract of Lease, if applicable ( photocopy) Applicant
Board Resolution or Secretary's Certificate for
the Authrorized Representative Applicant
181
photocopy)
CLIENT STEP AGENCY FEES TO BE PAID PROCESSIN PERSON
ACTIONS G TIME RESPONSIBLE
1. Proceed to 1.1 Interview None 5 minutes Administrative
Customer Services applicant and Aide III, CWD
Section provides Water Customer
Service Services Section
Application
Form and list of None 1 day
requirements Plumber II, CWD
Pipelines
1.2 Conduct Maintenance
site inspection Section
as to location
of the
applicant's
house/property
to the
appropriate
stub-out and
Provide Sketch
Plan of the
proposed
Water Service
Connection
2. Submit required 2.1 Check None 1 day Administrative
documents for initial requirements, if Aide III, CWD
assessment complete Customer
submit Services Section
Application to none 1 minute
City Mayor's Administrative
Office for Aide III, CWD
approval Customer
2.2 Advise Services Section
Applicant to
attend the
mandatory
Orientation
Seminar
182
3. Attend 3.1 Conduct None 2 hours Administrative
Orientation Seminar Orientation Aide III, CWD
Seminar Customer
none 1 minute Services Section
3.2 Advise Administrative
Applicant to Aide III, CWD
embed Customer
pipelines from Services Section
their property
to the stub out
4. Embed pipelines None Applicant
from house/property
unto the tapping
point or stub-out
5. Inform CWD 5. Conduct final None 2 hours Construction &
Customer Services inspection as to Maintenance
Division that water correctness of Gen.Forman,
service connection the pipeline CWD Pipelines
is ready for tapping layout. Maintenance
Section
6. Pay required 6.1 Accept Fixed Fees: 5 minutes Revenue

fees payment and For Barangays 1,2,3,4,5,6, Collection Clerk /
Issue Official Palampas, Punao, Rizal, Collection Officer,
Receipt Buluangan, Ermita, & San City Treasurer's
Juan: Office
Registration Fee 100
Installation Fee 200
Stub-out Allocation Cost 500
Inspection Fee 200
Filing Fee 50
Orientation Fee 30
TOTAL 1080
For Barangays Codcod,

Quezon, Bagonbon,
Prosperidad, & Nataban:
Registration Fee 100
Filing Fee 50
183
Orientation Fee 30
TOTAL 580
Security Deposit
For Barangays 1,2,3,4,5,6,
Palampas, Punao, Rizal:
Meter Size = ½" 360
Meter Size = ¾" 576
Meter Size = 1" 1152
Meter Size = 1½" 2880
For Barangays Bagonbon,
Prosperidad, Quezon, &
Codcod:

Meter Size = 1" 480
For Barangays Buluangan,
Ermita, San Juan, &
Nataban:
Any Meter Size 300
Calibration Fee - depending

on Size of Water Meter:
Meter Size = 1" 225
Meter Size = 2" 325
None
None
6.2. Verify 5 minutes Assessment Clerk

details of III, CWD
payment made Customer
None Services Section
5 minutes Engineer IV,
6.3 Operations
Recommend Division
approval for
5 minutes
184
installation of None City Govt. Dept.
Water Meter Head I, CWD
1 day
6.4. Approve Plumber II, CWD
Installation of Pipelines
Water Meter Maintenance
Section
6.5. Install
Water Meter
TOTAL 3 Days, 4 hours, and 27 minutes
End of transaction
185
Processing of Requests for Replacement of Water Meter
The City Waterworks Department (CWD) attends to the concerns of registered consumers
pertaining to their needs for change of meter size or replacement of defective meter.
Who may avail: All registered water service consumers
photocopy)
1. Proceed to 1. None 5 minutes Administrative
Customer Services Interview Aide III, CWD
Section applicant Customer
and Services Section
provide
Request
Form for Plumber II, CWD
2. Fill out Request Service None 5 minutes Pipelines
Form & submit Change Maintenance
documents required 2. Check Section
documents
submitted,
if
complete,
advise
consumer
to pay
3. Pay the required 3.1 Accept Alteration Fee 5 minutes Revenue
fees payment For Barangays 1,2,3,4,5,6, Collection Clerk /
and issues Palampas, Punao, Rizal, Collection Officer,
Official Buluangan, Ermita, & San City Treasurer's
Receipt Juan: 200 Office
Quezon, Bagonbon,
300
186
Calibration Fee - depending
on Size of Water Meter:
Meter Size = 1" 225
Meter Size = 2" 325 5 minutes Assessment Clerk
3.2. Verify NONE III, CWD
details of Customer
payment Services Section
made
4. Submit Water Meter Applicant
for calibration
4.1. None 1 day Plumber II, CWD
Receive Pipelines
Water Maintenace
Meter and Section
forward to
the
Pipelines
Maintenan
ce Section
4.2 None 1 hour Plumber II, CWD
Perform Pipelines
Calibration Maintenance
Section
4.3 Install None 1 hour Engineer IV,

Calibrated Operations
Water Division
Meter
TOTAL 1 day, 2 hours & 20 minutes
END OF TRANSACTION
187
Processing of Requests for Change of Stub-out
The City Waterworks Department (CWD) caters to the requests of consumers to transfer their
meter to another stub-out
photocopy)
CLIENT STEP AGENCY FEES TO BE PAID PROCESSING PERSON
2. Proceed to 1. Interview None 5 minutes Administrative
Customer Services applicant Aide III, CWD
Section and provide Customer
Request Services Section
Form for
2. Fill out Request Service 5 minutes Administrative
Form & submit Change Aide III, CWD
documents required 2.1 Check None Customer
documents Services Section
submitted, if
complete,
advise
consumer to 5 minutes Administrative
pay Aide III, CWD
2.2. None Customer
Forward Services Section
Request to
the Pipelines 1 day Plumber II, CWD
Maintenance Pipelines
Section Maintenance
2.3 Perform None Section
site 5 minutes Administrative
inspection Aide III, CWD
Customer
Services Section
2.4 Advise None
Client to pay
188
3. Pay the required 3.1 Accept Alteration Fee 5 minutes Revenue
fees payment and For Barangays 1,2,3,4,5,6, Collection Clerk /
issues Palampas, Punao, Rizal, Collection
Official Buluangan, Ermita, & San Officer, City
Receipt Juan: Treasurer's
200 Office
Quezon, Bagonbon,
300
3.2. Verify 5 minutes Assessment
details of None Clerk III, CWD
payment Customer
made Services Section
3.3 Transfer None 1 day Plumber II, CWD
Meter to Pipelines
appropriate Maintenance
Stub-out Section
TOTAL 2 days & 30 minutes
END OF TRANSACTION
189
Processing of Water Service Application
The City Waterworks Department (CWD) offers this service to residents of San Carlos City who
want to avail of water service connection within the area of service coverage

Lot Owner
Lot Title or Deed of Sale (1 photocopy) Register of Deeds
photocopy)
Govt. Home lot Beneficiary
Certificate of Occupancy (1 photocopy) City Mayor's Office
photocopy)
Applicant with owner's consent
Consent of Lot owner (Lot Owner required to Lot Owner
sign on the Application Form)
Lot Title (1 photocopy) Register of Deeds
photocopy)
Business Establishment
Lot Title or Deed of Sale (1 photocopy), if lot Register of Deeds
owner
Contract of Lease, if applicable ( photocopy) Applicant
Board Resolution or Secretary's Certificate for
the Authorized Representative Applicant
Government Issued Identification Card (1
photocopy)
190
Community Tax Certificate, current year (1 BIR, Post Office, DFA, PSA, SSS, GSIS, PAG-IBIG,
City Treasurer's Office
Section provides Customer
Water Service Services Section
Application
Form and list None 1 day
of Plumber II, CWD
requirements Pipelines
Maintenance
1.2 Conduct Section
site inspection
as to location
of the
applicant's
house/propert
y to the
appropriate
stub-out and
Provide
Sketch Plan of
the proposed
Water Service
Connection
2. Submit required 2.1 Check None 1 day Administrative
documents for initial requirements, Aide III, CWD
assessment if complete Customer
submit Services Section
Application to
City Mayor's
Office for
approval
3 Embed pipelines None Applicant
from house/property to
the tapping point or
stub-out
4. Inform CWD 4. Conduct None 2 hours Construction &
Customer Services final Maintenance
Division that water inspection as Gen.Forman,
to correctness CWD Pipelines
191
service connection is of the pipeline Maintenance
ready for tapping layout. Section
5. Pay required fees 5.1 Accept Alteration Fee: 5 minutes Revenue
payment and For Barangays Collection Clerk /
Issues Official 1,2,3,4,5,6, Palampas, Collection Officer,
Receipt Punao, Rizal, City Treasurer's
Buluangan, Ermita, & Office
San Juan:
200
Quezon, Bagonbon,
300
5.2. Verify None 5 minutes Assessment Clerk
details of III, CWD
payment Customer
made Services Section
None 5 minutes City Govt. Dept.
5.3. Approve Head I, CWD
Installation of
Water Meter
to the new
location
applied for None 1 day Plumber II, CWD
Pipelines
5.4 Install Maintenance
Water Meter Section
TOTAL 3 Days, 4
hours, and 27
minutes
END OF TRANSACTION
192
Processing of Requests for Permanent Closure of Water Service Connection
Registered consumers can request for permanent closure of their account when they no longer
need the service.

photocopy)
CLIENT STEP AGENCY ACTIONS FEES TO BE PROCESSING PERSON
Section provides Water Customer
Service Application Services Section
Form and list of
requirements
2. Submit required 2 Check None 5 minutes Administrative
documents for initial completeness of Aide III, CWD
assessment requirements Customer
Services Section
2.1 Take final None 4 hours Plumber I,
reading of water Customer
meter Services Section
3. Pay all unpaid 3.1 Accept Water 5 minutes Revenue
accounts including payment and Issue Consumption Collection Clerk /
unbilled consumption up Official Receipt computed up to Officer, City
to the final reading the final reading Treasurer's Office
of water meter,
and
arrears/surcharg Assessment Clerk
e, if any III, Customer
Services Section
3.2. Verify details of None 5 minutes Plumber I,
payment made Customer
Services Section
None 4 hours
193
3.3. Pull out water
meter
4. Receive pulled out 4 Have the receipt None 5 minutes Plumber I,
meter of pulled out meter Customer
acknowledged by Services Section
the consumer
TOTAL 1 day & 25 minutes
END OF TRANSACTION
194
PAYMENT OF WATER BILL
Consumers can pay their bills at CWD office to the Collection Officers designated by the City
Treasurer's Office
Office or Division: CWD Administrative & Finance, and City Treasurer's Office
Water Bill City Waterworks Office
CLIENT STEP AGENCY FEES TO PROCESSING PERSON
1. Proceed to CWD 1. Accept Amount 5 minutes Revenue Collection
Collection Section and payment and Issue indicated in Clerk / Officer, City
pay the bill. Official Receipt the water bill Treasurer's Office
TOTAL 5 minutes
END OF TRANSACTION
195
Barangays
Fixed 1,2,3,4,5,6, Buluanga San Bagonb Prosperid Natab
Palampas, Ermita Codcod Quezon
Fees Punao & n Juan on ad an
Rizal
Registrati 100.0
100.00 100.00 100.00 100.00 100.00 100.00 100.00 100.00
on Fee 0
Inspectio 200.0
200.00 200.00 200.00 200.00 200.00 200.00 200.00 200.00
n Fee 0
Installatio 200.0
200.00 200.00 200.00 200.00 200.00 200.00 200.00 200.00
n Fee 0
Stub-out
Allocatio 500.00 500.00 500.00 500.00 - - - - -
n Cost
Filing Fee 50.00 50.00 50.00 50.00 50.00 50.00 50.00 50.00 50.00
Orientati
30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00 30.00
on Fee
1,080.0 1,080.0 1,080.0 580.0
Total 1,080.00 580.00 580.00 580.00 580.00
0 0 0 0
Security meter meter meter meter meter 300.0

300.00 300.00 300.00
Deposit size size size size size 0
City Proper,
Connection Palampas,
Punao & Buluangan Sipaway Bagonbon Prosperidad Quezon Codcod
Fees Rizal:
Registration
50.00 50.00
Fee 50.00 50.00 50.00 50.00 50.00
Inspection Fee 100.00 100.00
100.00 100.00 100.00 100.00 100.00
Installation
100.00 100.00
Fee 100.00 100.00 100.00 100.00 100.00
Stub-out
Allocation - - - -
500.00 500.00 500.00
Cost
Filing Fee 10.00 10.00
10.00 10.00 10.00 10.00 10.00
Orientation
30.00 30.00
Fee 30.00 30.00 30.00 30.00 30.00
Total 290.00 290.00
790.00 790.00 790.00 290.00 290.00
196
GENERAL SERVICES DEPARTMENT
(GSD)
197
WITHDRAWAL OF CONSTRUCTION AND OTHER MATERIALS
Office or Division: General Services Department

Who may avail: Project Liaison Officer/ Representatives
1. Approved RIS General Services Department/ End User
CLIENT STEP AGENCY ACTIONS FEES TO PROCESSING PERSON
1. Submits RIS for Received/Log-in request none 1 minute Jueyona M. Cudias-
signature to GSO for notation CGSO or OIC
2.Bring RIS to GSD Check availability of none 5-10 minutes Diosdado C. Dollosa-
Warehouse for the materials in the RIS (depends upon Warehouseman II/
availability of the bulk of Antonio L. Abuyo-
materials and cause materials Public Services
for its approval requested) Foreman/
Ricardo C. Esnaldo-
Public Services
Foreman
Approved the RIS 1 minute Irving T. Antonio-

Engineer II
3.Withdraws the Materials requested none 5-30 minutes Diosdado C. Dollosa-
requested materials release (depends upon Warehouseman II/
the bulk of
materials
withdrawn)
Total None 42 mins
End of transaction
198
Inspection of Deliveries

Who may avail: All Operating Departments
1.Request for Inspection General Services Department/ End User
2.Copy of Purchase Order (P.O.)
1. Submits request for Received Request for None 1 minute Jonalyn T. Flores-
Inspection Inspection with copy of Job- Order
P.O. attached Employee
CGSO or OIC assigns None 1-2 minutes Jueyona M.
specific inspector Cudias- CGSO or
Office in Charge
2. Present on hand items Inspector proceed and None 5-30 minutes End- user and
subject for inspection conducts inspection to depending on Inspector assigned
and attest the veracity location where goods the distance
of items being and services are
delivered delivered
3. Total None 33 mins
End of transaction
199
Waste Materials Report

Who may avail: All Operating Departments
1. Waste Materials or Unserviceable General Services Department/ End User
Supplies/ Property
1. Bring Received/Records none 3 minute John Ray F. Valle-
unserviceable waste materials turned Storekeeper I
/wastematerials over to the office
2. Document and prepare None 10 minutes John Ray F. Valle-
Waste Materials Report Storekeeper I,
Liezl A. Alibango- Job-
Back to originating office Order Employee
for authorized signature
none 10 minutes End- User/ MR holder
Aprroved the RIS
3. Ask for receiving Solicit signatories none 3 minutes) John Ray F. Valle-
copy Storekeeper I,
Liezl A. Alibango- Job-
Order Employee
4. Total None 26 mins
End of transaction
200
SAN CARLOS CITY HOSPITAL
(SCCH)
201
ADMISSION OF PATIENTS
Hospital admission involves staying at a hospital for at least 24 HOURS or more.
Office or Division: SCCH Medical Section

Type of Transaction: G2C – Transacting Public
Who may avail: All
OB Patient – Referral Form/Mother-Child (MC) Barangay Health Center
Booklet
Hospital ID SCCH OPD
CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING PERSON
Proceeds to Emergency Receives patient, records none 5 minutes ER
room information, take vital signs Nurse/Attendant
Present requirements Fills out patient’s chart, issue
Provides information new hospital ID (new patient),
give watcher’s ID, ask for
referral form
Take medical history, perform 10 minutes ER Physician

physical exams, writes
medical order, issues
laboratory/x-ray request,
prescribe medications and
other medical supplies
Submits to physical Performs needed treatment none 20 minutes ER Physician
assessment, Administer medication and ER
laboratory/x-ray exams, other medical supplies Nurse/Attendant
presents prescription to Carry out medical orders
pharmacy
Transport patient to room
assignment
Occupies the room Receive patient endorsement 5 minutes Ward Nurse
TOTAL: 40 minutes
End of Transaction
202
CONSULTATION SERVICE
A service that involves communication between two or more doctors or other professionals to
evaluate the nature and progress of an illness or disease in a particular patient in order to
establish a diagnosis, prognosis or recommendation for treatment.
Office or Division: SCCH MEDICAL Section

Who may avail: All
Hospital ID (old and new clients) SCCH OPD
OB Patient – Referral Form/Mother-Child Booklet Barangay Health Center
Request for Retrieves chart (old none 10 minutes OPD Personnel
consultation patient). Make new
Chart/hospital ID (new
patient)
Takes vital signs and
complaints and records.
respective clinics:
Dental: Dental Clinic
Prenatal: Family Planning
Clinic Dispensary:
minor operation
Admission: Emergency
Room
Consultation: OPD Clinic
TB DOTS: TB Dots Clinic
Receives chart, Performs necessary none 20 minutes Respective
submits to needed assessments. Prescribe Clinic
care medicines. Physicians
Issues laboratory/x-ray (Dental/Dispens
request. Instructs to return ary)
to respective clinics when
lab/x-ray result in.
Instructs to pay fee needed
procedure
Pays fee and present Receives OR, performs SCC 2 minutes Respective
to requesting clinics needed procedure Resident/ Clinic
Physician/Nurse
203
Set next schedule for Non SCC
follow up (if needed) Resident
Consultation
free/100
TOTAL: 36–56 minutes
End of Transaction
204
CITY INDIGENCY PROGRAM
City Indigence program is a service to avail of financial assistance from charitable institutions,
government and non-government organizations and institutions.
Office: SCCH Social Service Section

Who may avail: All
Resident Certificate (CEDULA) Barangay Hall
Birth Certificate (minor) Local Civil Registry
Voter’s ID COMELEC
Marriage Contract Local Civil Registry
Medical Certificate of Disability (age over 21) City Health Office
Certificate of Indigence Barangay Capitan
Requests Social Receives and checks none 5 minutes Social Worker
Worker personnel for completeness of requirements,
evaluation to qualify interviews for screening and
Indigency Assistance evaluates patient who seek
With the medical and surgical care
requirements, 5 minutes
discharge order, Let patient sign and other
statement of account hospital staff
Records the bill of the Patient
and instructs client to go to the
Mayor’s Office for Approval. If
Bill exceeds P5,000.00 refers
to: Women and Children’s
Affair, Senior Citizen’s Affairs,
Congressional Indigence Fund,
AICS (DSWD), MAP (DOH).
Proceeds to the Approves the Indigency none 5 minutes City Mayor’s
Mayor’s office for Application Office
approval of the
Application for Instruct to go back to Hospital
hospitalization form
or to any agency
concerned
Presents the Receives the Approved none 3 minutes Social worker
Approved Hospitalization Assistance personnel
205
Hospitalization Form and instructs to go to the
Assistance form to Billing section
the Social Worker
personnel
Proceeds to billing Checks statement of account none 2 minutes Billing
section and secures and signs ok Personnel
statement of account Releases gate pass
and gate pass
TOTAL: 20 minutes
End of Transaction
206
BILLING PROCESS for IN-PATIENTS (PHILHEALTH)
The Billing process charges for all the care provided, to obtain payment for those services. The
hospital billing is calculated by adding the amounts of all the bills issued in a determined period
for the services provided to the patients.
Office: SCCH Finance Section

Who may avail: Those with Qualified Phil health Insurance Benefits
Phil health ID and other documents Phil health Office (market 2nd Floor)
certifying that the Patient/Client is a Phil
health Member
Physician’s Discharge Order Station Ward
CLIENTS STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTION PAID TIME RESPONSIBLE
Submits Phil health Receives Phil none 2 minutes Phil health
requirements and health Personnel
Physician’s order for a requirements and
procedure Physician’s order Procedure is
Submits for a procedure for a procedure variable Surgeon
Dispensary Nurse
Instructs to go to
SCCH Phil health
office
Completion of Phil For ICD-10 none 5 minutes Respective
health Claim Form distribution and Hospital Sections
signing
Phil health
Instructs to personnel
process bill and
pay
Pays account Give Billing Excess to Phil 5 minutes Billing Personnel
Account health Coverage Cashier
Receive payment
and issues OR
Presents the OR to Give the Gate none 1 minute Billing Personnel
Billing Section Pass
TOTAL: 13 minutes
End of Transaction
207
BILLING PROCESS for IN-PATIENTS (POINT OF SERVICE)
Office or Division: SCCH Finance Section

Phil health ID and other documents certifying Phil health Office ( Market 2nd Floor)
that the Patient/Client is a Phil health Member
Physician’s Order for Minor Operation Requesting Doctor
Hospital ID SCCH Out Patient Section
CLIENTS STEPS AGENCY ACTION FEES TO PROCESSING TIME PERSON
BE PAID RESPONSIBLE
Submits Phil Receives Phil health none 2 minutes Phil health
health requirements/Physician’s Personnel
requirements and procedure order and
Physician’s writes surgical memo
procedure order Procedure is variable Surgeon
Instructs to go to SCCH Dispensary nurse
Submits to Phil health Office
procedure
Completion of Phil For ICD-10 distribution none 5 minutes Phil health

health Claim Form and signing personnel
Instruct to go to Billing
Proceeds to Process bill and instructs Charge to 2 minutes Billing Personnel
Billing to pay Point of
Service 2 minutes Cashier
Pay account Receives payment
TOTAL 11 minutes excluding the duration of procedure (variable)

End of Transaction
208
BILLING PROCESS for OUT-PATIENTS (PHILHEALTH)

Phil health ID and other documents certifying Phil health Office ( Market 2nd Floor)
that the Patient/Client is a Phil health Member
Physician’s Order for Minor Operation Requesting Doctor
Submits requirements Performs Minor none 2minutes Surgeon
and physician’s order operation and writes Dispensary
for minor operation surgical memorandum Nurse
Submits for operation
Instruct to go to Phil Duration of
health procedure or
operation is variable
Completion of Phil For ICD-10 distribution none 5 minutes Phil health
health Claim Form and signature Personnel
Instruct to proceed to 2 minutes Billing

Billing and pay Personnel
Pays account Receives payment and Excess bill 5 minutes Cashier
issues OR after
deduction of
Phil health
coverage
Present OR to Receives OR and none 5 minutes Phil health
Dispensary Room releases prescription of Personnel
medication
Set next schedule of 2 minutes Billing

check-up Personnel
TOTAL: 21 minutes excluding the duration of
operation (variable)
End of Transaction
209
BILLING PROCESS for OUT-PATIENTS (POINT OF SERVICE)

Who may avail: Those without Qualified Phil health Insurance Benefits
Phil health Form 1 and Form2 Billing Office
Physician’s Order Doctor who requested
Phil health Claim Form 1 and 2 Billing Office
CLIENTS STEPS AGENCY FEES TO PROCESSING PERSON
ACTION BE PAID TIME RESPONSIBLE
Submits Physician’s Provides none 15 minutes Surgeon
discharge order with Physician Dispensary Nurse
complete clearance Discharge order
and clearance
Submit for minor Duration of
procedure/operation Performs procedure or
procedure and operation is
writes surgical variable
memorandum
Instructs to go to
Phil health
Pay the account and Receives Fees varies 3 minutes Cashier
submits order to pay payment depends
on the
surgical
procedure
Charge to
Point of
Service
Presents official Releases Gate none 2 minutes Billing Staff
receipt and wait for the Pass
release of gate pass
TOTAL: 7 minutes excluding the duration of operation (variable)
End of Transaction
210
PHILHEALTH REFUND PROCEDURE
An unclaimed refund is a benefit payment that must be reimbursed by the accredited hospital to
the member for a specific confinement period. The refund results from either an under-deduction
or non-availment of benefits at point-of-service due to various circumstances at the time of
hospitalization, and these have remained unclaimed by the members for some time now. The
unclaimed refunds have been retrieved by Phil Health from the accredited hospitals for
immediate return to the concerned members.
Office or Division: SCCH Phil Health Section

Who may avail: Phil health Members
Proof of Refund Notice/Transmittal for refund Phil health
CLIENTS STEPS AGENCY ACTION FEES TO BE PROCESSING PERSON
Present the refund Receives the none 5 minutes Phil health
notice and date of transmittal and Personnel
confinement request a photocopy
Photocopy the Receives the none 5 minutes Phil health
transmittal and returns photocopy Personnel
it back transmittal and make
a Disbursement
Vouched for refund
duly signed by the
corresponding
Accepts the signatories
disbursement voucher 5 minutes
Give the City Hall
disbursement Accounting Office
Proceeds to City Hall to voucher and request personnel
claim refund the member to sign
the logbook
Instruct to go to City
Hall to claim refund
TOTAL: 10 minutes
End of Transaction
211
REQUEST FOR MEDICAL CERTIFICATE
A written statement from a physician or another medically qualified health care provider which
attests to the result of a medical examination of a patient. It can serve as a documentation that
an employee is unfit for work or evidence of a health condition.
Office or Division: SCCH Medical Records Section

Who may avail: All
Present any Government ID for identification -
Medico-legal: Notice from police and subpoena Police Department
Medical Record: Request from the Physician Doctor’s request
Submits Receives and checks - 2 minutes Records
requirements submitted requirements Personnel
Instructs to pay at the
Cashier
Pays fee Receives payment and SCC 2 minutes Cashier
issues Official Receipt Resident/Non-
SCC Resident
Medical
Certificate –
75/100
Medico Legal
– 100/125
Presents OR to Receives OR: none 1 Hour Records
Record Section (newly admitted) Personnel
Medical Certificate: 3 days
Returns as a.) In-patient – retrieves (admitted more than
scheduled (after a Patient’s Chart 4 months)
week) b.) Out-patient- Record
or Retrieves OPD record. Personnel
If to wait an hour, Refers to Physician for
accepts a copy and notes. Instruct to return
signs log book an hour or after a week
(depending on the date
Leaves one (1) copy of record)
and Signs the Medico-legal: Retrieves
logbook record from ER 20 minutes
212
Instructs to wait while
encoding details
Release 3 medico-legal
copies
Records to logbook and

files one copy returned
For Authentication: Receives photocopied 2 minutes Record

Photocopy the document Personnel
document
Pays for
authentication Issues Official receipt Authentication 2 minutes Cashier
fee (Certified
True Copy)
Presents official P75.00/page
receipt Certifies authentication 5 minutes Records
of photocopy and signs. Personnel
Releases copy and gets
one for file.
TOTAL Medical certificate 1 hr and 4 minutes up to 3 days Medico Legal 24 minutes Authentication
9 minutes
End of Transaction
213
REQUEST FOR BIRTH CERTIFICATE
A vital record that documents the birth of a person

Who may avail: All
If Married: Marriage Contract Local Civil Registry (LCR)
If Not Married: Birth Certificate of Parent LCR
If Late Request: (More than a month) Residence LCR
certificate and Birth Certificate of Parent
Secures Draft Form Fills out a Draft form while none 10 minutes Delivery Room
and Blank Form of requester is interviewed Personnel
Birth Certificate (BC) Instruct to pay fee
at the Delivery Room Blank and Draft Form of
(DR) Birth Certificate
Pays the Fee Receives payment and P75.00 2 minutes Cashier
Issue Official Receipt (OR) (SCC
Residents)
Instructs to go back to DR P75.00
(outside
SCC)
Presents the OR Receives the OR and none 5 minutes Delivery Room
makes the Final Birth Personnel
certificate
Instruct to verify
Verify Correctness of correctness 2 minutes
information and Records Personnel
Signs Final Birth Releases copy and leave a
Certificate file copy (Refer to LCR)
Local Civil
Receives the Final Registrar’s Office
Birth Certificate and Registers BC
submit BC to LCR
TOTAL: 19 minutes
End of Transaction
214
REQUEST FOR DEATH CERTIFICATE
A document issued by a medical practitioner certifying the deceased state of a person or that
declares the date, location and cause of a person's death.

Type of G2C – Transacting Public
Transaction:
Who may avail: All
Any government ID for Identification S-
Inform Records Verify that diagnosis is
Section the need for complete and verify
issuance of Death other information Records
Certificate (DC) none 10 minutes Personnel
Instruct Patient to go to
Philhealth for billing
process
Complete billing Computes the bill and Billing personnel
process and releases gate pass
issuance of gate Records
pass Make the DC and have none 40 minutes Personnel
it signed by the Physician
Physician
Pay the fee Receive payment and Cashier

issue OR
Presents OR and Death Records
gate pass Receives OR and gate Certificate Personnel
pass fee: P75.00 2 minutes
Attach gate pass to DC (SCC and
Releases DC to the Non SCC
informant residents)
Get one (1) copy file
and log
Proceed to Funeral - none Funeral Homes none
Homes, City Health, City Health Office
Local Civil Registrar Local Civil Registrar
TOTAL: 36 – 56 minutes
End of Transaction
215
REQUEST FOR PATIENT’S RECORD (OUT-PATIENT)
Medical practices frequently receive medical record release requests from multiple sources,
including subpoenas, attorney letters, and patients themselves.

Who may avail: All
Patient written request Personal
Request for Out Receives request none 1 minute Records
Patient’s record for Personnel
Disability Claim to Instructs to pay fee
GSIS/SSS/Insurance
Claim
Pays to the Cashier Receive payments and Authentication: 2 minutes Cashier
issues Official P75.00/page
receipt(OR) (SCC and Non
SCC residents)
Instruct to go back to
record Section
Shows OR to Record Receives OR and none 1 hour – newly Record
Personnel retrieves Chart admitted Personnel
3 days –
admitted more
Instructs to return as than 4 months
scheduled
Returns to claim the Photocopy the none 5 minutes Record Officer
document document and seal
Certified true copy
TOTAL: Newly admitted: 1 hour and 8 minutes 4 months and above admission :3 days
End of Transaction
216
REFFERAL OF PATIENTS
A process in which a health worker at a one level of the health system, having insufficient
resources (drugs, equipment, skills) to manage a clinical condition, seeks the assistance of a
better or differently resourced facility at the same or higher level to assist in, or take over the
management of, the client’s case. Key reasons for deciding to refer either an emergency or
routine case include: *to seek expert opinion regarding the client *to seek additional or different
services for the client *to seek admission and management of the client *to seek use of
diagnostic and therapeutic tools.

Who may avail: All
Phil health Form 1 and Form2 Billing Office
Phil health Claim Form and 2 Billing Office
From the ER: Advise patient and patient’s None 2 minutes Attending
Receives information watcher about the referral Physician
on medical advice for order.
referral to another
institution Admits the patient and 5 minutes Admitting clerk
records in the patient’s chart.
Discharge admitted patient to 5 minutes Attending

be referred. Instructs to wait Physician
for the Ambulance Nurse.
Fills out the referral form and 2 minutes ER/Ambulance

records in the out-going Nurse
referral registry logbook.
From the Station Ward: Advises patient and patient’s None 2 minutes Attending
Receives information watcher about the referral Physician
on medical advice for order.
referral to another
institution
Waits and accepts

Clearance form 10 minutes Attending
Physician
217
Proceeds to respective Discharge patient to be
hospital areas for referred and records in the 20 minutes Station Ward
clearance and lastly patient’s chart. Nurse
claims the Gate Pass Prepares clearance slip and
instructs for signing to
respective hospital areas.
Instructs the patient’s watcher

to claim gate pass from the
Billing Section after all is Billing Section
cleared and return to Station Staff
ward.
Gives the gate Pass.

Instructs to wait for the
Ambulance nurse.
Fills out the referral form and

records in the out-going
referral registry logbook.
*For emergency need Presents promissory note Signed 3 minutes Billing Staff
to transfer: signature. Promissor
Billing process can be y note
delayed by signing a
promissory note
* NOTE: Ambulance
Brings the referral form to the Nurse
Referred Institution and
submits to the Medical
Personnel.
Claims Return Slip for

hospital copy
TOTAL From ER: 14 minutes From the Station ward:32 minutes For Emergency Transfer: 15 minutes
End of Transaction
218
PHARMACY SERVICE
A health care service, which provide medications for the hospitalized patients. The service
comprises the art, practice, and profession of choosing, preparing, storing, compounding, and
dispensing medicines, and advising healthcare professionals and patients on their safe,
effective and efficient use.
Office or Division: SCCH Ancillary Section

Type of G2C – Transacting Public
Transaction:
Who may avail: All Admitted Patients
For In-Patient Receives the prescription and Pharmacy Staff
Transaction: encodes the medicine/s
Present Prescription requested
to the Pharmacy none 5 minutes Pharmacist
Dispenses the medicine/s
Accepts the and instruct to give to the
medicine/s and Station Ward Nurse
proceed to Station
Ward
For Cash Receives the prescription and Pharmacy Staff
transaction: encodes the medicine/s
Present Prescription requested. Releases the
to the Pharmacy order of payment and instruct
to proceed to Cashier.
Price of
Pays to the Cashier Receives order of payment medicine/s 5 minutes Cashier
and returns to and issues official receipt and varies
Pharmacy instructs to return to
pharmacy
Accepts the Dispenses the medicine/s Pharmacist

medicine/s
TOTAL 5 minutes each transaction
End of Transaction
219
DISPENSARY SERVICES
A place for dispensation of free or low-cost medical treatment.
Office or Division: SCCH Ancillary Section /Finance Section

Who may avail: All and those without Qualified Phil health Insurance Benefits
CLIENTS AGENCY ACTION FEES TO BE PROCESSING TIME PERSON
STEPS PAID RESPONSIBLE
Go to OPD Retrieve OPD chart, 5 minutes OPD Nurse
take and record vital
sign and complaints
Proceed to Evaluate Patient for 2 minutes Surgeon
Dispensary Surgical needs Dispensary
Room and Variable time: Nurse
submits for Performs necessary Surgical Consultation-
surgical surgical procedure 5mins Casting – 30
procedure mins
Removal of cyst- 5
mins I&D – 30
mins
Removal of cast- 10
mins
Plain Dressing only- 5
minutes
Insertion of Urinary
Cathether 15 mins
Pay necessary Receives payment SCC Rate / Non- 2 minutes Cashier
surgical fees and issue Official SCC Rate
Receipt (OR Consultation –
free/100
Removal of cyst –
PHIC rate
Removal of cast –
100/150
Dressing, large –
100/125
I&D – PHIC Rate/
PHIC Rate
220
Casting – PHIC
Rate/ PHIC Rate
Insertion Urine
Cath 150/200
Present OR to Receives OR and 5 minutes Dispensary
Dispensary releases Personnel
Room prescription of
medication
Set next schedule of
check-up
TOTAL 14 Minutes plus Surgical procedure time (variable)
End of Transaction
221
LABORATORY SERVICES
A hospital laboratory performs clinical pathology tests that are carried out on clinical specimens
to obtain information about the health of a patient to aid in diagnosis, treatment, and prevention
of disease.

Classification: Highly Technical
Who may avail: All
Physician’s Request Form/ Prescription Doctor who requested
Official Receipt SCCH Cashier
Blood Donor Card and Blood Certification Form SCCH City Health Office
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING PERSON
TIME RESPONSIBLE
Presents Physician’s Receives the
laboratory request Physician’s none 2 minutes Laboratory Staff
laboratory request
Instruct to proceed
to Cashier
Presents the order of Receives the order SCC RATE / NON
payment of payment and SCC RESIDENT
issues official RATE
Pay the bill of the receipt. CBC-120/130
laboratory test fee Instruct to return to Lipid Profile 600/650
laboratory Urinalysis 80/85
SGPT 150/160
Stool Exam 50/60
Triglyceride 150/160
Pregnancy Test 2 minutes Cashier
100/110
TROPI – 600/650
FBS 130/140
Drug Testing Kit
300/350
Newborn Hearing
Screening - PHIC
RATE+150 / PHIC
RATE +2200
Submits to laboratory Conducts 5 minutes Med Tech
test Laboratory
examination 30 minutes
222
Returns for the result
Releases result
Request for Blood: Receives Blood 2 minutes Laboratory Staff
Present blood Donor’s card and
certification form and Blood Certification
blood donor card Form issued by City
Health Office
5 minutes
Releases blood for
in-patient to Station
Ward Nurse
TOTAL: 46 minutes
End of Transaction
223
DENTAL SERVICES
The Dental Section provides dental consultation, oral examinations, preventive, promotive,
curative dentistry.
Office or Division: SCCH Dental Section

Who may avail: All
Hospital ID (old and new clients) SCCH OPD
OPD Section: Retrieves OPD Chart - 5 minutes OPD Personnel
Requests for dental and ask for hospital ID
consultation and (old patients).
present hospital ID (if Instructs to have vital
with hospital ID) signs taken and release
Submits for vital signs consultation form. 7 minutes
taking Instructs to proceed to
dental Clinic
If no ID (new patient),
request hospital ID Instructs to have vital
signs taking and release
consultation form.
dental clinic.
Gives the consultation Performs dental - 10 minutes Dentist
form to dental assessment and Dental staff
personnel advices dental
Submits to dental procedure
consultation Instructs to pay dental
procedure and
anesthesia medication
Pays the dental Receives payment and SCC/Non 2 minutes Cashier
extraction issues Official receipt SCC
Pays the prescribe (OR) Residents
medicines Receives payment and Cleaning
issues OR 350/400
Instructs to claim the Extraction 2 minutes Pharmacy
medicine at the 200/250 Personnel
Pharmacy
224
Presents the Official Receives the Official Filling
receipt receipt and checks 300/350
Returns the OR X-ray 300/350
Dispenses the
medicines
Presents the Official Checks the official 10-20 minutes Dental Physician
receipt receipt. Accepts the (depends on the
Submits the medicine medicine. Administer dental
the medicines. Performs procedure and
the dental procedure the effect of the
anesthetic
medication)
TOTAL: 36 – 56 minutes
End of Transaction
225
CASHIER SERVICES
A service in the hospital that is responsible for receiving and disbursing money.
Office Or Division: SCCH Finance Section

Type Of Transaction: G2C – Transacting Public
Who May Avail: All
Prescription or Order of Payment Requesting Office
Present order of payment Receives order of
and pays the fee payment. none 2 minutes Cashier
Receives payment (Finance)
and issues OR.
TOTAL: 2 Minutes
End of Transaction
226
RADIOLOGY SERVICES
It is the facility in the hospital where radiological examinations of patients are carried out, using
the X-ray to diagnose and treat diseases seen within the body.

Who may avail: All
Physician’s Request Form/ Prescription Doctor who requested
Order of Payment SCCH Radiology Clinic
CLIENTS STEPS AGENCY ACTION FEES TO BE PAID PROCESSING PERSON
TIME RESPONSIBLE
Presents Receives the
Physician’s X-ray Physician’s X-ray
request request none 2 minutes Radiology Staff
Instruct to proceed to
Cashier
Presents the Receives the order of SCC RATE / NON SCC
order of payment payment and issues RESIDENT RATE
official receipt. Chest A- P 220/270
Pay the bill of the Instruct to return to Abdomen AP- 375/425
X-ray examination Radiology clinic Skull AP- 310/360 2 minutes Cashier
fee Shoulder AP- 220/270
Cervical Spine AP-
690/740
Pelvis AP- 495/545
Submits to X-ray Conducts X-ray
Exam examination 15 minutes Radiology
Technician
Returns for the Releases result none 30 minutes
result
TOTAL: 49 minutes
End of Transaction
227
TRIAGE SERVICE
The sorting of and allocation of treatment to patients according to the urgency of their need for
care. This service is intended for receiving or preparing to receive patients with suspected or
confirmed coronavirus disease 2019 (COVID-19).
SCCH is providing inpatient or outpatient service, thus, this will guide in the
implementation of procedures at the triage area that can be effective at preventing transmission
of SARS-CoV-2 (COVID-19 virus) to patients and healthcare workers (HCWs).

Classification: Co
Who may avail: All (No Entry without passing this area).
Those who seeks consultation and admission only can enter the hospital
compound.
No Visitors Allowed during COVID 19 Pandemic.
Strictly 1 watcher per patient only.
Face Mask (NO MASK NO ENTRY) Personal
Identification Card (any with name and address) Any government ID
Submit to triage Performs triage protocol:
protocol footbath, hand sanitizer/alcohol, 2 minutes Triage Staff
temperature check, and social
distancing be strictly observed none
Submits for further
medical check-up * if with presenting symptoms, 10 minutes Triage
Stays at the waiting separate the person and refer to Physician
area Triage Physician
Submit to answering Request to show ID and answer
questions and shows standardized triage
ID questionnaire that will determine none 2 minutes Triage Nurse
if the patient meets the COVID-
19 case definition
Logs in the visitor’s Request to log-in and indicate
log-book purpose
Proceeds inside the none 2 minutes Triage Staff

hospital Approves entrance inside the
hospital
TOTAL: 6 minutes (no symptoms)
End of Transaction
228
AMBULANCE SERVICE
A medically equipped vehicle which transports patients to treatment facilities, such as hospitals.
Typically, out-of-hospital medical care is provided to the patient.
Office or Division: SCCH Admin Section

Who may avail: All
Clearance Slip/Form (in-patient) SCCH Station Ward
Order of payment (from the ER) ER Staff
Presents Clearance Accepts clearance slip / SCC 2 minutes Cashier
Slip/Order of Payment order of payment Resident/Non
SCC Resident
Pays the fee Receives the payment Ambulance Fee
fee and issues official 3,200/3,900
receipt
Presents Official Checks the official receipt - 2 minutes Station Ward
Receipt and prepares ambulance Nurse (in-
for travel patient)
ER Nurse ( for
ER patient)
Fills out client Request to fill out client - 2 minutes Ambulance
satisfactory satisfactory ambulance Nurse
ambulance survey survey
TOTAL: 6 minutes
End of Transaction
229
CITY LIBRARY
(LIB)
230
SERVICE SPECIFICATIONS
1.Used of Reference Books and other library materials.

Library clients are free to use the library resources and other library materials for reading and
research purposes.
Office or Division: San Carlos City Public Library

Who may avail: ALL
Library ID Card Circulation Area/Counter
1. Sign in log book Provide the log Mr. Roderick R.
upon entering the book and assist for None 1 minute Santillan
Library signing Administrative Aide
II
2. Leave Assist and receive Mr. Roderick R.
belongings at the the belongings and None 2 minutes Santillan
baggage counter give the duplicate Administrative Aide
and get the claim claim tag. II
tag.
3. Proceed to Mrs. Eleanor E.
reference section Estellore
and get the Assist and give None 3 minutes Administrative
desired library instruction Assistant I
resources needed (Bookbinder III)
4. Leave the Collects the Mrs. Eleanor E.
books and other book(s) for None 1 minute Estellore
library materials on recording and Administrative
the table after shelving. Assistant I
used. (Bookbinder III)
TOTAL NONE 7 Minutes
End of transaction
231
2. Application of LIBRARY IDENTIFICATION CARD (New/Renewal)

Library clients are required to have a Library ID Card to have free access of library
Services including but not limited to borrowing of books and other library materials.
Office or Division: City Public Library

Who may avail: Any interested and qualified individual residing in San Carlos City, Negros
Occidental
1. 2 pieces. 1X1 ID picture Any Photo Studio
2. Application form Circulation Area
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON
1. Sign in log Provide the log book and Mr. Roderick R.
book upon assist for signing None 1 minute Santillan
entering the Administrative Aide II
Library
2. Secure & Reviews/check the
accomplished accomplished form and
application form input the data to the library Php40.00 2 minutes Mrs. Emmylou R.
and submit card template and proceed Cleworth
requirement for printing, then affix Bookbinder I
(Circulation Area) signature as guarantor
3. Proceed to City Librarian affix signature
City Librarian’s both application form and Mrs. Stella M. Fetiluna
Office for Library ID Card and release None 10 seconds Librarian III
Signature the Card to the client
TOTAL: Php40.00 3 minutes & 10 seconds
End of transaction
232
3.1 CIRCULATION SERVICES – Photocopy, Borrowing and Returning of Books and other
Library Materials Library clients can avail this service provided they have existing valid
Library ID Card.

Who may avail: All individual with Valid Library ID Card
1. LIBRARY ID Card Circulation Area
Photocopy and Borrowing
1. Sign in log book Provide the log book and
upon entering the assist for signing None 1 minute Mr. Roderick R.
Library Santillan
Administrative Aide
II
2. Proceed to the Receive the book(s) and ask
book stack, choose for Library ID Card, remove
and bring the book card, give to client. Mrs. Emmylou R.
desired book(s) to None 1 minute Cleworth
be borrowed or Bookbinder I
photocopy to the
Circulation Area
2. Client affix Compare the name with that
his/her name to the of the Library ID card, after
book card checking proceed to stamp the
date due slip (indicating the Mrs. Emmylou R.
date the book should be None 1 minute Cleworth
returned) and release the Bookbinder I
book(s), for photocopy, the
books should be returned right
after photocopying.
TOTAL: 3 minutes.
End of transaction
233
3.2 CIRCULATION SERVICES – Photocopy, Borrowing and /Returning of Books and other
Library Materials Library clients can avail this service provided they have existing valid Library
ID Card.

Who may avail: All individual with Valid Library ID Card
1. LIBRARY ID Card Circulation Area
Returning of books and other library materials
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON RESPONSIBLE
BE PAID TIME
1. After signing 1. Received the books,
the log book pull out the book card Mrs. Emmylou R. Cleworth
proceed to the and Library ID Card from None 2 minutes Bookbinder I
Circulation Area the file rack, affix the date
and present the of returned and release
books for the Library ID Card to the
returned. client.
End of transaction
234
4. INTERNET and WIFI RESEARCH SERVICES

Library clients can avail free access to Internet and WIFI anytime within the Library premise.

Who may avail: ALL
LIBRARY ID Card Circulation Area
1. Sign in log book Provide the log book Mr. Roderick R.
upon entering the and assist for signing None 1 minute Santillan
Library Administrative Aide II
2. Present Library Valid Provide the Log Book
ID Card None 30 seconds
3. Log his/her name in Instruct client to his/her
the Log Book and assigned computer. None 30 seconds
proceed to the Mr. Irvin Cotezano
computer unit. Utility I
4. Start his/her
research works. None 1 hour
TOTAL 1 hour and 2 minutes
End of transaction
235
5. EGOVERNMENT SERVICES (Online Services)

Library clients can request online assistance for their Government document(s).

Type of Transaction G2C – Government to Citizen
Who may avail: ALL
1. Valid ID
2. Copy of Live Birth Requester herself/himself
3. Authorization Letter
4. Application form Front Desk
1. Sign in log book Provide the log book and Mr. Roderick R.
upon entering the assist for signing None 1 minute Santillan
Library Administrative Aide
II
Short interview with the
2. Fill up client and start encoding None 3 minutes Mr. Rod D. Sayat
application form the needed information on Admin Aide III
and submit the online form (PSA, NBI, (Driver I)
requirements. PRC, DFA, etc…). Printing
of batch request number
and give it to the client.
3. Bring the print
out to the collecting Issue Official Receipt Php10.00 30 seconds Mrs. Emmylou R.
officer and pay the Cleworth
desired amount Bookbinder 1
TOTAL: Php10.00 4 minute 30 seconds
End of transaction
236
6. Signing of San Carlos City Government Clearance

The San Carlos City Government Clearance can be signed by the City
Librarian provided that there are no pending borrowed library resources
like books and other library materials.

Who may avail: Government Employees both Local and National Office
Clearance Form Treasurer Office
STEPS BE PAID TIME RESPONSIBLE
1. Sign in log Provide the log book and assist Mr. Roderick R.
book upon for signing None 1 minute Santillan
entering the Administrative Aide II
Library
2. Present Reviews/Check against the file
clearance (no pending borrowed books and None 2 minutes Mrs. Emmylou R.
form at the other library materials), record at Cleworth
Circulation the clearance Log Book, instruct Bookbinder 1
Area/Counter client to proceed to the Office of
In-Charge. the City Librarian.
3. Proceed to Check the initial signature of
City Circulation Area/Counter In- None 30 seconds Mrs. Emmylou R.
Librarian’s Charge, affix signature and Cleworth
Office release the clearance. Bookbinder 1
TOTAL: 3 minute 30 seconds
End of transaction
237
Feedback and Complaint
FEEDBACK AND COMPLAINTS MECHANISMS

Fill up the client feedback form and drop it at the drop box
How to send a feedback located at the front desk.
Every Friday the City Librarian opens the drop box, then
compile and record all the feedback submitted.
The City Librarian will review all the feedback, those that
How feedback is processed needs to be answered should be replied within 3 three (3)
days of the receipt of the feedback.
The answer of the office is then relayed to the citizen

concern.
For follow-ups client may contact this numbers 312-5977 or

729-8128
Answer the client feedback form and drop it at the drop box
How to file a complaint located at the front desk.
Contact info.: 312-5977 or 729-8128
Every Friday the Front Desk staff opens the drop box
collects all submitted complaints and gives it to the City
How complaints are processed Librarian.
The City Librarian then reviews and evaluate the

complaints, those complaints that needs Librarian
discretion or solution will be dealt immediately, while
complaints that needs further action will be brought up to
the attention of the Department Head for thorough
discussion for possible answer and solution.
For follow-ups client may contact this numbers 312-5977 or
729-8128
Contact information of CCB, PCC, ARTA It shall also include the following hotlines:
 8888- Presidential complaints center

 0908-8816565- CSC Contact Center ng Bayan
478-5093- ARTA
238
OFFICE OF THE CITY ACCOUNTANT
(OCA)
239
ISSUANCE OF CERTIFICATION
Office or Division: OFFICE OF THE CITY ACCOUNTANT

Who may avail: Government/ Job Order Employees
CLIENT AGENCY ACTIONS FEES TO PROCESSING TIME PERSON
STEP BE PAID RESPONSIBLE
1.Presentati Identities the intention of the 2 minutes for net
on of requestor whether for net pay, pay/ bonus and 30
Official midyear/ year-end bonus or work P75.00 minutes- 1 hour for Assigned
Receipt duration of casual employment work duration of Personnel
and print the desired certification casual employee
Secures Hands-in the certification to the none Assigned
Certification requesting employee or his 1 minutes personnel
representative
Total 75.00 1 hr 1 min
End of transaction
240
SUBMISSION OF FUND UTILIZATION REPORT

Who may avail: Other Government Agencies (National and Local)
Communication from requesting agencies
1.Informs/ request the Prepares Fund Utilization Assigned
office for submission of Report for the requesting NONE 1 hour Personnel
Fund Utilization Report Government Agency
Signature of the City none City Accounting
Accounting or his Assistant 1 minutes or his Assistant
Forwards the document to none Assigned
the Office of the City Mayor 5 minutes Personnel
for signature
Causes to stamp none
“Received” the document 1 minute Assigned
by the Commission On Personnel
Audit
2.Acknowledges receipt Submits the document to none 3 minutes Assigned
of document requested the requesting agency Personnel
Total None 1hr. 10 mins
End of transaction
241
PRE-AUDIT OF PAYROLL/VOUCHER FOR PAYMENT

Who may avail: Suppliers
Disbursement Voucher with pertinent
supporting documents in accordance with
COA Circular 2012-001 (Revised
Documentary Requirements for Common
Government Transactions)
STEP BE PAID TIME RESPONSIBLE
1.Presentatio Encodes voucher and assigns
n/ Handing-in corresponding number NONE 3 minutes Frontline Personnel
of automatically sets by the system
disbursement
voucher
Indexing of voucher none 5 minutes - 1 Assigned Personnel
hour
Reviews/ evaluates the voucher none
as to completeness and 5 minutes - 1
correctness of supporting hour Assigned Auditors
documents
2.Tracks/ Returns voucher/ pay roll to office none Assigned personnel
monitors concerned/ client, if found to be for the returns of
document with deficiencies, else certifies documents with
presented and release the documents deficiencies and Jose
Venfort L. Legaria
2 minutes and/or Leonila C.
Ybañez for the
certification/ release
total none 2 hrs 5 mins
End of transaction
242
OFFICE OF CITY CIVIL REGISTRAR
(OCCR)
243
REGISTRATION OF BIRTH
Timely Registration: Within 30 Days from birth

(Rule 18-25, A.O. No. 1, S. 1993, RA 9255, RA 10173 & City Ord. No. 17-60)
Office or Division: OFFICE OF THE CITY CIVIL REGISTRAR

Classification: Simple (for Timely Registration);
Complex (for Late Registration)
Who may avail: Mother, Father, Guardian, child himself if of age
A. If the person is less than eighteen (18) years old
 Certificate of Live Birth 4 copies (duly - Hospital, Clinic, Birthing Institution (If born
accomplished and signed by the proper thereat); or
parties) - LCR if born outside of hospital, birthing clinic, or
similar institutions
 Marriage Contract of Parents - LCR Office of the place of marriage; or
- Philippine Statistics Authority (PSA)
 Affidavit of Acknowledgement (of father at - LCR
the back of Certificate of Live Birth if child
is illegitimate)
 Affidavit to Use Surname of Father - LCR
(AUSF) if child is illegitimate (Executed by
child if 7 yrs old and above; by the mother
if child is below 7 yrs old; by the guardian
in the absence of mother)
 Affidavit of Attestation if child is illegitimate - LCR
and is 7 yrs old and above (executed by
mother, in her default, the guardian)
 Affidavit for Delayed Registration at the - LCR
back of the certificate of Live Birth
(executed by the father, mother or
guardian If registration is after 30 days
from birth)
 Affidavit of whereabouts of Mother of - Notary Public or person authorized to administer
Illegitimate Child (if the applicant is not the oath
mother of the illegitimate child)
 Any two of the following documentary
evidences which may show the name of
the child, date and place of birth, and
name of mother (and name of father, if the
child has been acknowledged)
 baptismal certificate; - Church
244
 school records (nursery, kindergarten, or - School
preparatory);
 income tax return of parents; - BIR
 insurance policy (GSIS, SSS, Phil health, - Insurance Company (GSIS, SSS, PhilHealth,
others); others)
 medical records; and - Hospital, Clinic
 others (such as barangay captain’s - Barangay
certification)
 Affidavit of two disinterested persons who - Notary Public or person authorized to administer
might have witnessed or known the birth oath
of the child.
 PSA Negative (if no record at LCR and Philippine Statistics Authority (PSA)
whenever necessary)
 LCR Negative (If registration is after 30 LCR San Carlos City, Negros Occidental
days from birth)
 Valid IDs Issuing agency
B. If the person is eighteen (18) years old or above
 all the requirements for a child who is less - Refer above
than eighteen (18) years old; and
 Certificate of Marriage (if married) - LCR Office of the place of marriage
C. If Application is for Out-of-Town Registration -
(Birth
is outside San Carlos City
 All the applicable requirements above - Same as above
 Affidavit For Out-Of-Town Registration (4 - LCR
copies) declaring, among other things, the
following:
a. The facts of birth;
b. Reasons why said birth was not recorded
in the civil register of the city or municipality
where it occurred; and
c. The affidavit must be attested by at least
two (2) witnesses
1. Submit - Evaluates None 35 mins - Geraldine Aranez
requirements - Advises client to (Adm. Aide II)
proceed to CTO for
payment of fees - Bernadeth Baylosis
(Clerk I)
- Reynaldo Nilo Chan

245
(Registration Officer
IV)
2. Proceeds to CTO Assesses, receives
for assessment & payment & issue
payment of the corresponding O.R.
following fees:
 Affidavit of P350.00
Acknowledgement (if
executed as a
separate public - AJ Layumas (for
document and not at 10 mins Cristina Combate of
the back of Certificate CTO)
of Live Birth)
 Affidavit to Use P 175.00
Surname of Father
(AUSF)
 LCR Negative P 75.00
(If registration is after
30 days from birth)
 Processing Fee P 150.00
(For Out-of-Town
application)
3. Goes back to LCR - Checks payment & None 5 mins - Geraldine Aranez
Registration records the same (Adm. Aide II)
Division and - Bernadeth Baylosis
presents proof of - For Out-Of- (Cost of (Clerk I)
payment Town: Process and Mailing - Reynaldo Nilo Chan
send to place of birth charge to (Registration Officer
client) IV)
4. Claim document Releases Document: None - Mario Laspobres
3 mins (Messenger)
Timely: 3 mins
- Legitimate - Girlie Magalona
- Illegitimate 14 days from (Bookbinder I)
date of
Delayed: application for
registration
Estimated
period: 3
Out-Of-Town: months
Total 750.00 58 mmins
End of Transaction
246
OFFICE FOR HUMAN RESOURCE MANAGEMENT
(OHRM)
247
PROCESSING OF LEAVE APPLICATIONS
Office or Division: OFFICE FOR HUMAN RESOURCE MANAGEMENT
Who may avail: All employees of this LGU
Documents
Receives leave Receiving/Rele
Liaison /Job order
applications asing Section/Devina
employee Submit 2 minutes
NONE Ambag (DDA)
Leave Application
Process the leave none 10 minutes Leave
application Processor
(Zenaida A. Castro
(ZAC)
/LGJaleco/
AMancao/LPasicaran
Received Released to the none 2 minutes Releasing section
approved/RTS/disappro originating office
ved
TOTAL 14 minutes
248
REQUEST FOR SERVICE RECORD

Official Receipt (OR) City Treasurers Office (CTO)
Request of service --Print & initial SR
record by the employee _Forward to ZAC for DEM
- employee request for verification as to Elsie May
service record (SR) with LWOP, initial Alvarez
OR --Forward to HRMO II for Atty. Ma Chat
15 minutes
initial 75 Delima-
--Forward to City Cordero/ZAC
Government
Department Head I(CGDHI)
for Signature
Releases duly 2 minutes Releasing
Receives duly
signed Service none / DEM
signed Service
Record
Record
total 75.00 7 minutes
End of transaction
249
REQUEST FOR Certification of Employment

Official Receipt (OR) City Treasurers Office (CTO)
(OR) FEES TO PROCESSING PERSON
Request of certification --prepare & Print COE w/ Dry
of employee Seal 2 copies
If COE is for DBP Loan
request clearance of no 75 5 minutes Gladys Mirande
pending admin case from CLO
Leave section to clarify no
leave without pay for the past
12 months
Forward to assigned to check 2 minutes Daisy Mendoza
annual income
Initial signature to the assigned 2 minutes Elsie May Alvarez
person
Signature of the CGDH I 2 minutes Atty. Ma. Chat
Delima-Cordero
Receives duly Releases duly 2 minutes Releasing
signed Service signed of Certification of / Gladys
Record Employment Mirande
total 75 mins 7 minutes
End of transaction
250
PUBLIC MARKET & SLAUGHTERHOUSE
DEPARTMENT
(PMSD)
251
PROCESSING OF EVALUATION FOR THE RENEWAL OF LEASE CONTRACT
The Lease Contract is issued to Public Market Vendors that expires every 31st of December
each year. Before it is renewed an evaluation is conducted if the specific vendor is still
deserving to be issued a new lease contract.
Office or Division: Public Market and Slaughterhouse Department
Type of Transaction Government to Citizen
Who may Avail: Existing public market vendor with lease contract as of December 31 of the
previous year.
Sanitary Permit City Health Office
Government Issued ID BIR, Post Office, DFA, PSA, SSS, GSIS,PAG-IBIG
Residence Certificate Treasurer's Office
CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSIN PERSON RESPONSIBLE
BE PAID G TIME
1. Request for Fills up the name, stall, file Carlito Broce, Jeremy
evaluation of numbers and the Hiponia, Roger Cosio,
lease contract authorized good to be sold None 3 minutes Jansen Bayawa, Ruby
renewal for concerned section Chan, Joy Largo, Ricardo
Panunciar, Leila Mansueto
2. Approaches Indicates on the form:
PMSD-Cash & a.) unpaid rental fees 2 minutes Jeremy Hiponia, Roger
Collection b.) Unpaid extension fees None 2 minutes Cosio, Ruby Chan, Caryl
Division for c.) unpaid electrical fees 2 minutes Joy Largo
status of d.) unpaid water fees 2 minutes Jansen Bayawa
financial e.) Final recommendation 1 minute
obligations. of the head of the division
3. Approaches Evaluates client to
market compliance of public
Supervisor market laws and rules,
assigned to the then recommends final None 2 minutes Ricardo Panunciar
section where action for approval or
the client disapproval of renewal
belongs. application.
4. Approaches
PMSD City
Government Approves or Disapproves. none 2 minutes Leila Mansueto
Department
Head for final
action.
total none 16 minutes
End of transaction
252
PROCESSING OF LEASE CONTRACT
All vendors whether new or existing at the Public Market are required to have a lease contract
inorder for them to be able to occupy their stalls/blocks.

Who may Avail: For renewal Public market vendor with approved evaluation and applicant with
approved market space application for newly approved applicant.
For Renewal:
a. Approved evaluation for renewal Public Market Office
b. Sanitary permit for the current year City Health Office
c. Residence certificate for the current year Treasurer's Office
d. Government Issued ID BIR, Post Office, DFA, PSA, SSS, GSIS,PAG-IBIG
For Newly-Approved Applicant:
a. Award Letter
b. Sanitary permit for the current year City Health Office
c. Residence certificate for the current year Treasurer's Office
d. Government Issued ID BIR, Post Office, DFA, PSA, SSS, GSIS,PAG-IBIG
For Renewal: Fills-up date: None 5 minutes Carlito Broce/ Theresa
After approval of a. Name of Sainz
evaluation, concerned vendor
public market vendor b. Address
goes back to PMSD c. Res. Certif
employee in-charge number,place and
For New Vendors: date issued
After approval of d. Stall/block/tile
business space number
application, new e. e. Area size
market vendor then f. Rate/sq,m/day
process his/her lease
contract
2. Signs the lease Guides the market
contract forms on vendor as to where to None 2 minutes Carlito Broce
each and every page. sign.
253
3. Leaves the signed LC Forwards the fully- None 1 minute Carlito Borce
forms with the filled up LC forms to Ricardo Panunciar
employee in-charge concerned market Henry Silva
supervisor for Juanito Apuhin
signature as one of Leila Mansueto
the LC witnesses.
Then forwards the
forms to the dept.
Head for final
signature.
Total none 8 minutes
End of transaction
254
ACTING ON VARIOUS COMPLAINTS
Anybody who have complaints be it on the goods sold, services rendered by both the
employees and vendors or anything that they needed to be addressed are entertained and
given action or solved.

Classification: Simple, Complex
Who may Avail: Buying public or anybody who has concerns regarding the public market
None
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
Approaches and expresses Listens, none 5 minutes for Ricardo Panunciar -
his/her complaint. evaluates, very simple Public Market
On Public Market Operations: and acts concerns
a.) Bldg. Maintenance on the 15 minutes for
b.) b.) Cleanliness and sanitation complaint. complex
c.) c.) Electrical Concerns problems Henry Silva - Farmers'
d.) d.) Illegal vending Market
e.) e.) Unsafe merchandise
f.) f.) Subleasing
g.) g.) Security and peace and
order concerns
h.) h.) Defective wights and
measures
i.) i.) Other violations of market
laws and rules
On Slaughterhouse Operatons: Listens, none.
a.) Bldg. Maintenance evaluates, 5 minutes for Juanito Apuhin
b.) Cleanliness and sanitation and acts very simple
c.) Electrical concerns on the concerns
d.) Unsafe meat complaint. 15 minutes for
e.) Defective weights and complex
measures problems
f.) Security and peace and order
concerns
g.) Illegal vending of meat
h.) Subleasing
i.) Other violations of
255
On Cash and Collections Listens, none. 5 minutes for Fernando Solana, Joy
concerns: evaluates, very simple Largo, Jose Galo Flores,
Payment of blocks, tiles and and acts concerns Donald Labay
extensions on the 15 minutes for
b.) Payment of entrance fees complaint. complex b.) Jaime Bacurnay,
c.) Payment of slaughterhouse problems Edgardo Malabo
fees and other related fees c.) Donald Labay
d.) Payments of parking fees
e.) Payments of Electric bills d.) Jose Galo Flores
f.) Water Fees
g.) Open Space rental e.) Caryl Joy Largo
h.) Fresh Fish Fees f.) Caryl Joy Largo
i.) Other complaints relative to g.) Ramiro Ramas,
cash and collections Edgardo Malabo
j.) CR fees h.) Ferdinand Singson
I.) Jansen Bayawa
j.) Ferdinand Singson
2. If the complaint needs further Listens, none. 5 minutes for Leila B. Mansueto
action, then it will be referred to evaluates, very simple
the dept. Head of the Public and acts concerns
Market & Slaughterhouse on the 15 minutes for
Department complaint. complex
problems
Total none 1 hr. 20 mins
End of transaction
256
PAYMENT OF PUBLIC MARKET BLOCK/STALL RENTAL & ITS EXTENSION
FEES
Public Market Fees are collected from the vendors who are occupying stalls and blocks inside
the public market premises.
Office or Division:Public Market and Slaughterhouse Department

Type of TransactionGovernment to Citizen
Who may Avail: Existing public market vendor who occupies a public market block/stall, and with
lease contract.
None
For monthly basis: Issues official Fronting city streets: 1 minute Fernando Solana
receipt on ground floor: at Caryl Joy Largo
public market corner - 4./sq.m./day in Jaime Bacurnay
vendor goes up between - Jose Galo Flores
to PMSD office 3.50/sq.m./day Ramiro Ramas
and pays Edgardo Malabo
Not fronting city Donald Labay
streets: at corner - Ferdinand Singson
3.50/sq.m./day
in between -
3.00/sq.m./day
Foodcourt:
3.00/sq.m./day
Landing Area:
3.50/sq.m./day
2nd Floor for office

use: 3.00/sq.m./day
For private offices
1.00sq.m./day
First square meters, or

a fraction thereof
2x the rate Next
257
succeeding square
meters, or a fraction
thereof
3x the rate
For daily basis Issues official Same 1 minute Fernando Solana
public market receipt Joy Largo
vendor goes up to Jaime Bacurnay
PMSD office and Jose Galo Flores
pays Ramiro Ramas
Edgardo Malabo
Donald Labay
Ferdinand Singson
Total 2 mins
End of transaction
258
PAYMENT OF PUBLIC MARKET TILE RENTAL & ITS EXTENSION FEES
Tile Rental Fees are fees collected to fish vendors and vegetables inside the public market.

Type of Transaction:Government to Citizen
Who may Avail: Existing public market vendor who occupies a public market block/stall, and with
lease contract.
None
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON
ACTIONS PAID TIME RESPONSIBLE
For monthly basis: Streets: 1 minute Jose Galo Flores
- public market vendor At corner –
goes up to PMSD 4.50/sq.m/day Issues official Donald Labay
office and pays In between receipt Caryl Joy Largo
3.50/sq.m./day Ferdinand Singson
Not Fronting City Audie Hemida
streets
At corner -
3.50/sq.m/day
In between--
3./sq,m/day
For daily basis Same 1 minute Carlito Broce
- public market vendor Jose Galo Flores
goes up to PMSD Donald Labay
office and pays Caryl Joy Largo
Ferdinand Singson
Audie Hemida
Total none 2 mins
End of transaction
259
PAYMENT OF PARKING FEE
Parking Fees are collected to motorcycle operators.

Type of Transaction: Government to Citizen
Who may Avail: 1. Operator / Driver of motor cab with franchise in the city
2. Delivery truck/ van/ 10-wheeler truck driver who parks anywhere within
public market premises.
None
For Motorcab-for- Collects 1.00/day or P365.00/year 1 minute Jose Galo Flores
hire yearly or
Driver/ Operator: quarterly
payment
-comes to PMSD and issues
office and pays. official
(Payment of receipt for
parking fee is a same.
requirement for the
release of the
yearly franchise
renewal or
application.)
For Delivery Truck Approaches 10-wheelers: 100/parking 1 minute Ryan Hermoso
or Delivery Van / the driver
10-wheeler truck and collects Other delivery trucks:
driver and other the parking 50./parking
vehicles fee and
issues Private cars & service
- parks on a public official vehicles: 5./parking
market designated receipt or Single motorcycles: 5./parking
parking space and cash ticket
pays. of the same Other vehicles unspecified:
5./parking
total 2 mins
End of transaction
260
PAYMENT OF PUBLIC MARKET ENTRANCE FEES ON FRESH FISH &
OTHER MARINE PRODUCTS
Fresh fish and other marine products delivered at the public market are collected entrance fees.

Type of Transaction:Government to Citizen
Who may Avail: 1. Anybody who delivers fresh fish and / or other marine products, usually in
bulk, to the public market.
2. Public market vendor, with lease contract who sells fish and other marine
products.
None
Delivers/ brings Inspects the none 2 minute Audie Hemida
fish and other delivered
marine products marine
to / inside the products.
public market
Pays the required Weights or 1st class fish: P1.00 / kilo 3 minutes Ferdinand Singson
entrance fee estimates the Audie Hemida
delivered fish 2nd class fish: P 0.75/ kilo
and other
marine 3rd class fish P0.50/ kilo
products. Then
issues official Seashells & Seaweeds:
receipt. P 0.25/ kilo
Others not specified:

P 0.50
total 5 minutes
End of transaction
261
PAYMENT OF SLAUGHTER & OTHER RELATED FEES
Slaughter fees are collected to cows, hogs, goats slaughtered at the slaughterhouse.

Type of Transaction: Government to Citizen
Who may Avail: 1. Anybody who wishes to have his hog/ cow/ goat slaughtered in the public
slaughterhouse.]\
2. Public market vendor, with lease contract who sells fresh meat.
None
CLIENT AGENCY FEES TO BE PAID PROCESSING PERSON
STEPS ACTIONS TIME RESPONSIBLE
Bring his / Does the 2 minutes Juanito Apuhin
her hog / required ante-
cow/ goat to mortem
the public inspections..
slaughterho
use for
slaughtering
Pays the Computes the Slaughter fee on Large 3 minutes Donald Labay
required required fees Animals: P 3.00/kilo Hogs
slaughter and issues P 2.00/kilo Goats - 3.00/kilo
fee and official receipt
other for the same. Corral Fee: Large
related fees. Gives the Animals - P 15.00/ head/ day
official receipt to Hogs P10.00/head/day
assist-collector Goats P5.00/head/day
for collection..
Permit to Slaughter Fee Large
Animals P50.00/head Hogs-
P 25.00/head Goats -
P15.00 /head
Ante-mortem: Large
Animals - P 12.00/ head
Hogs P6.00/head
Goats P12.00/head/day
Post-mortem for all Animals:

P0.40/kilo or a fraction thereof
Total 5 minutes
End of transaction
262
PAYMENT OF SPACE RENTAL FEE
Transient vendors at the Bagsakan or the Farmers' Market are collected open space rental fees.

Who may Avail: 1. Transient vendor at the Bagsakan / Farmers' Market.
None
For Transient Vendors Approaches the
transient vendor and
Arrives at the bagsakan or Issies Official Receipt Ramiro Ramas
at central market and Assist Collectors
occuoes space on which assigned at
he/she displays his/her P 8.00/sq.meter/ day Streets at 1 minute Bagsakan: Chrislu
agricultural produce for In between: corner- Bajao, Rubelyn
sale. Then pays space P5.00/sq.meter/ day Caballero
rental. Not Fronting City
Streets:
At corner -
P 7.007sq. Meter/ day
In between
P4.00/sq.meter/day
Total 1 minute
End of transaction
263
PAYMENT OF VARIOUS MARKET ENTRANCE FEES
Transient vendors at the Bagsakan or the Farmers' Market and alesman who delivers products
within public market premises and/ or within the premises of its other facilities are collected open
space rental fees.

Who may Avail: 1. Transient vendor at the bagsakan / Farmers' Market.
2. Salesman who delivers products within public market premises and/ or within
the premises of its other facilities.
None
For Transient Vendors at
the Bagsakan: Jaime Bacurnay
Edgardo Malabo
Arrives at the bagsakan Approaches the Streets at 1 minute Assist Collectors:
with his/her farm/ transient vendor and corner- Chrislu Bajao, Rubelyn
agricultural products. Issies Official Receipt Caballero
For salesman who

delivers products:
Arrives & delivers goods Approaches the

in the public market salesman and
and/or within the weights or estimates 2 minutes
premises of its other the weights of
facilities. products delivered.
Pays the required / Issues Official Per City 1 minute Assist Collectors:
conputed fee. Receipt Ordinanc Chrislu Bajao, Rubelyn
e Caballero
Total 4 minutes
End of transaction
264
PAYMENT OF ELECTRIC FEE
Electric Fees are collected to PMSD vendor’s electric consumption.

Who may Avail: PMSD vendor with lease contract
None
CLIENT STEPS AGENCY FEES TO PROCESSING PERSON
Pays the bill as per electric Issues Official Same as
consumption reading and Receipt existing rate 2 minutes Caryl Joy Largo
computation of the person in- of NONECO
charge..
Total 2 minutes
End of transaction
265
PAYMENT OF CR FEES
CR fees are collected to those who use the public restroom at the public market.

Who may Avail: Anybody
None
CLIENT STEPS AGENCY FEES TO BE PROCESSING PERSON RESPONSIBLE
ACTIONS PAID TIME
Pays the CR
Tender and then Defecation: Assigned PMSD CR Tender
gfoes inside the P 3.00/person/ (Job Order basis): Vilma
CR. use Gantalao, Angustia Talledo,
Or goes inside the Issues Cash Urination: Gloria Tingal,
CR first and then ticket to the P
pays the CR client 2.00/person/use 5 seconds
Tender after using Bathing.washing Note: The assigned CR Tender
the confrot room. : P on duty shall remit his/her
1.00/ 10- collection of CR Fees to the
pail/use accountable officer Ferdinand
Singson after end of his/her
work shift schedule, everyday.
Total 6.00 5 sec.
End of transaction
266
SANGGUNIANG PANGLUNGSOD
(SP)
267
Issuance of Franchise of Motorized Tricycles for Hire
Office or Division: SANGGUNIANG PANLUNGSOD

Who may Avail: 1.Filipino Citizen, of legal age and a resident of San Carlos City, Negros
Occidental;
2.Has the financial capacity to operate and maintain the service;
3. Willing to abide by whatever regulation/s that the Sangguniang Panglungsod
may promulgate from time to time.
A. NEW APPLICANT
1.Duly notarized Application Form SP Office
2.Mayors Permit City Treasurer’s Office (CTO)
3.Sanitary Permit City Health Office (CHO)
4.Parking Fee Public Market & Slaughterhouse Dept. (PMSD)
5.Barangay Clearance Barangay Hall
6.Police Clearance Philippine National Police (PNP)
7.Certificate of Registration and Official
Receipt of Motor Vehicle (Photocopy)
8.Original and 1 photocopy of MVIR (for new
applicant)
1.Request for the Gives the list of the required
list of required documents and application form to
documents the client NONE 5 minutes SP Processor
from the SP
Office
2.Submits all Checks all the documents submitted
requirements to including ORs for payment of NONE 5 minutes SP Processor
SP Office required fees and record in the
logbook
3.Presents the Inspects the sidecar & checks its
sidecar for compliance with color coding and
inspection on prepares the Provisional Authority to NONE 10 minutes SP Processor
color coding operate motorcycle for hire for the
Vice Mayor’s signature & approval
of the SP;
268
4.Waits for the Prepares the Franchise of the
Sangguniang’s applicants after the SP’s approval NONE 3 days SP
approval
through a
resolution
5.Goes to LTO Changes the description of the
motorcycle from Private to For Hire
6.Goes back to Receives photocopy of the CR with LTO SP BPLO,
SP For Hire from LTO & issue note for NONE 1 DAY CMO
release of its plate number
7.Proceed to Issues the plate number
BPLO, CMO
Total None 4 days 20 mins
END OF TRANSACTION
269
AMENDMENT OF MTOP FOR CHANGE OF OWNERSHIP OR CHANGE OF ZONE
1.Secure an application Provides application NONE 2 minutes SP Processor
form the SP Office form for the client to
fill out
2.Submits application Checks the NONE 3 minutes SP Processor
form and presents application form and
MTOP documents process for SP
approval
3.Waits for the Provides client copy NONE 3 days SP Processor
Sangguniang’s approval of resolution after SP
through a resolution approval
TOTAL: 3 days and 5 minutes
END OF TRANSACTION
270
DROP BOX
Gather
complaints/feedbacks/suggestions from
the drop box once a week (preferably
Monday)
Sorting all documents according to

complaints/feedbacks/suggestions.
- If complaint, it will be endorsed to the

concerned office for appropriate action.
Said office is given 10 days to report to
the City Mayor in writing the action
taken.
271
List of Offices
1.CITY ADMINISTRATOR’S OFFICE

2nd floor City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental
(312-6562)
2.CITY AGRICULTURE OFFICE
So. Medina, Barangay Rizal, San Carlos City Negros Occidental
(312-643)
3.CITY ASSESSORS OFFICE
City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental
(312-6152/729-4542)
4.CITY BUDGET & MANAGEMENT OFFICE OFFICE
(312-5402/729-4260-7280)
5.CITY ENGINEERING DEPARTMENT
(312-5407-5879/729-4366)
6.CITY ENVIRONMENT MANAGEMENT OFFICE
(312-5455)
7.CITY HEALTH OFFICE
Ylagan street, San Carlos City, Negros Occidental
(312-5338)
8.CITY LEGAL OFFICE
(312-5281/729-3339)
9.CITY MAYOR’S OFFICE
(312-5112)
10.BUSINESS PERMIT & LICENSING OFFICE
(312-6928)
11.CITY DISASTER RISK REDUCTION MANAGEMENT OFFICE
Beside City Hall, F.C. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental
(312-5777)
12.COOPERATIVES & LIVELIHOOD DEVELOPMENT OFFICE
C.L. Ledesma Ave. Barangay Palampas, San Carlos City, Negros Occidental
(312-5629)
13.CITY MAYORS OFFICE
272
(312-5112)
14.HOUSING
(312-5118)
15.NEGOSYO CENTER
(312-5830)
16.PUBLIC EMPLOYMENT SERVICE OFFICE
(312-6712)
17.CITY SPORTS OFFICE
Ilang-Ilang Street, San Julio Subd. San Carlos City, Negros Occidental
(312-5905)
18.TOURISM
(312-6558)
19.CITY PLANNING & DEVELOPMENT COORDINATOR’S OFFICE
(312-5404)
20.CITY SOCIAL WELFARE & DEVELOPMENT OFFICE
(312-6569)
21.CITY TREASURER’S OFFICE
(312-5728)
22.CITY WATERWORKS DEPARTMENT
V. Gustilo Street, San Carlos City, Negros Occidental
(312-6484)
23.GENERAL SERVICES DEPARTMENT
(312-5488)
24.SAN CARLOS CITY HOSPITAL
HSD. Sta Ana Road, Barangay Palampas, San Carlos City, Negros Occidental
(312-5661)
25.CITY PUBLIC LIBRARY
Ylagan street, barangay V, san Carlos City, Negros Occidental
(312-5977)
26.OFFICE OF THE CITY ACCOUNTING
27.OFFICE OF CITY CIVIL REGISTRAR
Ylagan street, barangay V, san Carlos City, Negros Occidenta
273
(312-5405)
28.OFFICE OF HUMAN RESOURCE MANAGEMENT
(312-6559)
29.PUBLIC MARKET & SLAUGHTERHOUSE DEPARTMENT
V. Gustilo Street, San Carlos City Negros Occidental
(312-6269)
30.SANGGUNIANG PANLUNGSOD
(312-6558)
274

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4 Citizen&#39;s Charter San Carlos City 2019 1st Edition

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LGU SAN CARLOS CITY

IV. Service Pledge

CITY ADMINISTRATOR’S OFFICE 6

Wearing of Short pants and Sleeveless shirt is strictly

None 4 hours 10 Immediate staff /

Office or Division: City Administrator's Office

Submit request for Approves request and assigns Eddie Flor C.

Submit request for Approves request and assigns Eddie Flor C.

Submit news/feature news to the Eddie Flor C.

TOTAL None 3 days and 25

Office or Division: City Agriculture Office - Crops Division

Office or Division: City Agriculture Office - Crops Division

Office or Division: City Agriculture Office - Crops Division

TOTAL None 35 minutes

Office or Division: City Agriculture Office - Crops Division

3.3 If claim is approved ,

Office or Division: City Agriculture Office – Crops Division

Office or Division: City Agriculture Office - Crops Division

Office or Division: City Agriculture Office (crops development management section)

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section)

2.3 Area validation and

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section)

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section)

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section)

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section)

Office or Division: CITY AGRICULTURE OFFICE (Crops Development Management Section)

Office or Division: CITY AGRICULTURE OFFICE / CROPS DIVISION

Office or Division: CITY AGRICULTURE OFFICE / CROPS DIVISION

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

Office or Division: CITY AGRICULTURE OFFICE / CROPS DIVISION

CLIENT STEPS AGENCY ACTIONS FEES TO PROCESSING PERSON

Office or Division: City Assessor's Office

Office or Division: City Assessor's Office

1.4 Start processing the

Office or Division: City Assessor's Office

Office or Division: City Assessor's Office

Office or Division: City Assessor's Office

Office or Division: City Assessor's Office

Office or Division: City Assessor's Office

Office or Division: City Assessor's Office

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE

Office or Division: CITY BUDGET AND MANAGEMENT OFFICE

Office or Division: CITY ENGINEERING DEPT./OFFICE OF THE BUILDING OFFICIAL

2. Client returns to OBO-CED inspects Line & Grade- Musolini

3.Goes back to Building Official

Office or Division: CITY ENGINEERING DEPT./OFFICE OF THE BUILDING OFFICIAL

Office or Division: PARKS AND PLAZA (CITY ENGINEERING DEPARTMENT)

Office or Division: CEMO-Coastal Resource Management Division

Office or Division: CEMO-Forestry Division

Office or Division: City Health Office / Environmental & Sanitation Division

Office or Division: City Health Office / Environmental & Sanitation Division

4. Returns to the Reviews all

Office or Division: City Health Office / Dental Services Section

4. Proceeds to CHO Provides prescribed medicines 3

Office or Division: City Health Office / Dental Services Section

4 Citizen's Charter San Carlos City 2019 1st Edition

4 Citizen's Charter San Carlos City 2019 1st Edition

4 Citizen's Charter San Carlos City 2019 1st Edition