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The No Name Group - MORRA'S CORPORATE COMMUNICATION PLAN
The No Name Group - MORRA'S CORPORATE COMMUNICATION PLAN
INFORMATION TECHNOLOGY
DEPARTMENT OF INTERNATIONAL RELATIONS
MORRA'S CORPORATE
COMMUNICATION PLAN
Group: No Name
Name and id: Dương Trần Bích Ngọc - 18DH700408
Trần Hoài Thái Thanh - 18DH700435
Nguyễn Thị Mỹ Uyên - 18DH700556
Lê Minh Châu - 18DH700608
Lê Thị Mỹ Đoan - 18DH700454
Table of Contents
I. Researching (Mỹ Đoan + Mỹ Uyên).....................................................................................................1
1. Giới thiệu về công ty và sản phẩm..................................................................................................1
2. Corporate Identity..........................................................................................................................4
3. Corporate Reputation.....................................................................................................................6
4. Market research and market analysis.............................................................................................8
5. Gap/Problem/Issue........................................................................................................................9
6. The purpose of this plan (intent)..................................................................................................10
II. Planning...........................................................................................................................................11
1. Objectives setting.........................................................................................................................11
1.1 Specific....................................................................................................................................11
1.2 Measurable.............................................................................................................................11
1.3 Achievement...........................................................................................................................11
1.4 Realistic..................................................................................................................................11
1.5 Timely.....................................................................................................................................11
2. Identify and prioritize target Stakeholders Group.........................................................................12
2.1. Demographics........................................................................................................................12
2.2. Psychographic........................................................................................................................12
3. Identify themed Message/ Message style.....................................................................................12
4. Develop a Strategy (Media)..........................................................................................................13
4.1 Internal...................................................................................................................................13
4.2 External...................................................................................................................................13
III. Execution (action plan)....................................................................................................................15
IV. Budget.............................................................................................................................................23
1. Production budget........................................................................................................................23
2. PR budget....................................................................................................................................23
3. Influencers....................................................................................................................................24
V. Tools of Measurement & Evaluation................................................................................................25
VI. Risk Management (Bích Ngọc & Thái Thanh )..................................................................................26
I. Researching (Mỹ Đoan + Mỹ Uyên)
1. Introduction
About company:
4
- Blackcurrant 10 - Sandalwood 33
- The third collection - Exotic summer. The collection is filled with summer
notes like flowers, warm sunshine, blue sea and wind.
- Essential Summer - Gardenia
Other products
- Scented candles: Currently there are 2 collections
The second collection includes 5 scents: Oud Saigon, 08 white musk, Cinnamon
Chai, The Pomegranate, The Patchouly
The third collection includes 5 scents: A Summer dream, Exclusive musk, Tree
house, Peony of home, Aromatic Garden
5
- Shower gel: There are 2 lines of shower gel including
Normal shower gel: Morra Lilybell 07, Morra Oceania 12, Morra Iris 12
Perfumed shower gel: Lilybell 07, Musk mallow 13, Sandalwood 33
- Essential oils: Currently there are 4 scents: Wood essence and orange, Lime
basil and mint, Pure lavender and leaves, White jasmine and geranium
2. Corporate Identity
Communication:
- Verbal:
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Facebook, Instagram: This is no longer a new communication channel, the
main target when using this communication channel is young people. This
is also the environment of communication and interaction between Morra
and consumers.
Youtube: This is no longer a new communication channel, the main target
when using this communication channel is young people. This is also the
environment of communication and interaction between Morra and
consumers.
Website (morra.vn): This is the main Morra homepage, providing
information about businesses, product purchases, and other sideline
information about Morra.
E-commerce sites: By combining with e-commerce sites such as Tiki,
Shopee, … this is a way to make Morra products more accessible to
consumers, especially young people.
- Non-verbal:
Morra was born with the mission of bringing true Design Perfume. Customers will
experience
SELF-FEELING - SELF-
CREATION - PERSONALIZE
YOUR MARK
Self-feeling: when
coming to Morra,
every experience of
mixing, bottling,
and printing your
name on the bottle
label will be seen in
person, which you
cannot feel in premixed perfume products.
Self-creation: The special thing about Morra is that you can mix your own
perfume from Morra's scents, you describe the scent you want and Morra will
fulfill it for you.
Personalize your mark: The most special thing at Morra is having the name of
yourself or a friend or relative on the perfume bottle.
Behaviour
Customer:
Every Morra's store always carries a new design to make customers more
interested.
Morra focuses on improving the customer experience, meeting the fragrance
expectations that customers set right, as Morra means: “Your own fragrance".
Exchange products within 7 days
7
Confidentiality of customer information
Employees:
Only operating for more than 3 years, so Morra is always looking for human
resources. Morra always welcomes young faces, especially those who are
passionate about perfume. For Morra, as long as you are eager to learn, you will
always be accompanied and developed
Morra always focuses on reward policy. Morra always recognizes and rewards you
according to your ability.
Morra paid attention to the lives of laborers and applied the policy to the laborers
right from the first day of labor law. The signing of the collective bargaining
agreement is a concrete demonstration.
Symbolism
Logo
3. Corporate Reputation
Vision and leader: Building a vision and affirming its position to develop Morra
into the first perfume brand in Vietnam to develop a very specific Niche Perfume
line for Vietnamese people in particular and the people and climate of Asia in
general. Maintain the leading position in Vietnam in the field of Design Perfume
and actively integrate internationally. Become a big Vietnamese perfume brand in
Asia
Social responsibility: As a young brand, it has not yet recorded the activities it
brings to the community. However, still upholding environmental protection in the
use of recycled, environmentally friendly material.
8
Emotional appeal: Customers have had good experiences from Morra and believe
in the quality of the products. Morra always does a good job of creating great
scents to arouse customers' emotions. At Morra showrooms, you will have the
opportunity to experience the perfume making process directly at the store instead
of just buying pre-mixed products. You can print a sticker with your name to
create a personal impression with the scent of perfume mixed from your own
creativity.
F
i
n
a
9
ncial performance: Although only established for 3 years, Morra already owns 8
showrooms in Ho Chi Minh city and Bien Hoa (Dong Nai). In addition, no other
financial figures have been recorded yet.
Market research:
A survey on the popularity of niche fragrances was conducted by more than 200
consumers aged 18-35 from November 25 to November 28. Thereby we get the
following key information:
More than 58% of respondents do not know what niche perfume is and nearly 54%
do not know about Morra perfume brand. For those who know about niche
perfumes, almost 40% of them buy niche perfume products of foreign brands.
Nearly 50% of consumers prefer to buy perfume with a capacity of 50ml, they
often buy it for themselves to be able to experience a new scent. And more than
64% of respondents said what makes them buy niche perfume is because they can
choose the scent on demand.
More than 87% of buyers are interested in the brand of the product when
purchasing. And nearly 54% of respondents have not heard of the Morra Vietnam
brand.
COMPETITORS:
Brand Le Labo Tom Ford By Kilian
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unique scent scent very well
Price 4.000.000 VND - 2.500.000 VND - From 5.000.000 VND
6.000.000 VND 9.000.000 VND or more
Market analysis:
Based on the information collected from the survey, we can draw the following
conclusions:
Age of customers we should target: 18-35
Gender: Both male and female
Occupation: Student, office worker, freelancer
With income from 3,000,000VND - 10,000,000VND
Customers usually pay from 300,000VND to 3,000,000VND to buy perfume
SWOT:
STRENGTH WEAKNESSES
Interesting perfume scent The package cannot highlight the
We can customize the scent brand which causes many customers
based on customer’s wants to mistook Morra for other brands.
Not only perfume, but we also Limited flexibility in pricing
have scent candles and fragrant Lack of proper advertising
essential oil.
Strong social network
High level of customer
satisfaction
Highly skilled workforce through
successful training and learning
programs
OPPORTUNITY THREAT
Many consumers are interested in Most consumers still prefer to use
using our products for their well-known foreign brands.
personal and business needs. Products are already sold by major
Continued expansion for online competitors
sales Increases in price inputs can cause
Affiliate relations with related upward pricing
vendors Entry of new, very well-capitalized
competitors
5. Gap/Problem/Issue
11
6. The purpose of this plan (intent)
This plan will help Morra increase brand awareness by 40% with Vietnamese
people, especially young people. Helping consumers in Vietnam have a new
perspective on Morra and niche fragrances with scents that are not mass-produced
12
II. Planning
1. Objectives setting
1.1 Specific
1.2 Measurable
1.3 Achievement
1.4 Realistic
1.5 Timely
13
Around 8 months (July to March)
2.1. Demographics
2.2. Psychographic
Hobby: Customers who are passionate about perfumes, collect and keep
meaningful memories, want to be creative and mix their own scents from
Morra's scents.
Lifestyle: Modern lifestyle, active, independent, free, the style is fresh, bright,
optimistic, creative and prefer personalization
Brand Loyalty: Focus on quality and the messages delivered through each
product. At the same time, Morra also concerns about the quality of service to
bring the best experience to customers
Attitudes: Having an interest in scents,
Interests: Interested in beauty, fashion, scents, , prefers to use scented products
such as perfumes, body mist
Beliefs: Taking care of yourself is a priority. Scents also have a positive effect
on mental health
14
4. Develop a Strategy (Media)
4.1 Internal
Activities Time
Pantry: “Work to relax” 13/2 - 14/2:
Set up the drink and dessert line Valentine
Decorate: Each branch is decorated with a different style.
Color palette: Brown, white, black (signature color of 1/12 - 26/12:
Morra) Chrismast
Set up: Round and square table, comfortable padded
chair
There will be bean bags, massage chairs in resting area 30/12 - 30/1: Tet
for staffs to relax holiday
4.2 External
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universities and Cosmetic - Online: Facebook,
cosmetic center center: 6/3 - Instagram, Website,
8/3 Newspaper.
- TVC, Billboard on
bus stations and
places: District 1,3,7
Nguyen Hue’s
walking street.
16
III. Execution (action plan)
ACTION PLAN
TIME TACTIC DETAIL CHANNEL
OFFLINE
17
TACTIC ONLINE OFFLINE CHANNEL
PR - 1 post explaining
activities about perfume’s
25/1/2022 attractiveness based on
- the smell.
27/1/2022 FACEBOOK
- 1 story-telling post
about 7 people
describing their favorite
perfume smell of their
loved one.
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our making perfume
yourself for your
partner as a gift. Brief
introducing our
workshop
4/2/2022 - A post recommending
7 perfumes scent
combinations which
you and your partner
can use
19
- Update event’s Zing:
activities lively https://zingn
ews.vn/
13/2/2022 Kênh 14:
https://kenh
14.vn/
- Workshop at:
1300 Phạm Văn
Thuận, Phường Tân
Tiến, Thành Phố
Biên Hoà, Đồng
Nai.
Note: 5 couples per
time make perfume
and give hand gel
for customer go to
this event.
- Livestream on FACEBOOK,
fanpage INSTAGRAM
.
- Interview the
guests
14/2/2022 - Workshop at:
- Livestream on 522C Lê Văn FACEBOOK,
fanpage Sỹ, Phường 14, INSTAGRAM
Quận 3, Thành
Phố Hồ Chí Minh.
Note: 5 couples
per time make
perfume and
give hand gel
for customers
to go to this
event.
- Interview the
guests
20
workshop.
- Post a highlight
event moment
- Release article Zing:
https://zingn
ews.vn/
Kênh 14:
https://kenh
14.vn/
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LCDs in big
shopping malls on
Aeon Tan Phu,
Binh Tan, Van
Hanh Mall and Sai
Gon Central.
- Simultaneously
change avatar and
cover photo according
to Woman’s Day theme
- Launching Morra
Woman’s Day filter
and inviting everyone
to take a selfie with
Morra's filter, post it
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on the story and tag
Morra Viet Nam
5/3 - - Running posts on - Set up POSM, FACEBOOK,
6/3/2022 upcoming workshops Booth and Poster INSTAGRAM
and activities in universities , WEBSITE
(HUFLIT,
HUTECH,
- Remind the customers HONG BANG
the date, time and INTERNATION
venue of the event in AL
universities and room UNIVERSITY,
music VAN LANG)
7/3/2022 - Update event’s - Run Booth (PG, Zing:
activities lively PB) in https://zingn
universities (7/3 ews.vn/
- 8/3): Kênh 14:
Test perfume https://kenh
14.vn/
Live stream on
fanpage
Interview guest
- Interview the guests - Room music FACEBOOK,
8/3/2022 with line Buffet INSTAGRAM
for 50 special
customers from
18:00 to 21:00
- Livestream on
fanpage
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10/3 - Announce about FACEBOOK,
Morra Charity INSTAGRAM
Foundation: “We're , WEBSITE
perfect”.
Note: Each 6
months, We will
donate 100millions
vnđ for BCNV -
Breast Cancer
Network Vietnam.
24
IV. Budget
1. Production budget
2. PR budget
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Run TVC on big 12 600.000.000 12.000.000.000 For 2 Stage at Nga 6 Phu
LED billboards Dong and Nga 4 Pham
Ngoc thach, on multiple
LCDs in big shopping
malls on Aeon Tan Phu,
Binh Tan, Van Hanh
Mall and Sai Gon
Central.
POSM - - 60.000.000
Booth - - 50.000.000
3. Influencers
26
V. Tools of Measurement & Evaluation
27
VI. Risk Management (Bích Ngọc & Thái Thanh )
Women’s Day Kols offers a price too Budgeting and choosing the
high for the budget right Kols
Create a mini-game Set valuable rewards and
but no one attends widely communicate, create
attractive minigames
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