English Calling Script

Call Opening :

Greeting : Good Morning/Good Afternoon/Good Evening,

Am I speaking Mr “ “, My Name is Ganesh, This is a welcome call regarding the loan which you have
availed with Finance. Good time/Right time to talk to you? (Yes)

**This call is being recorded for training and quality purpose**

Verification of Loan details :

Mr …, you have availed loan with finance on dated “ “, Your loan amount is Rs ….. have you received
disbursal amount in your account? Can you please verify the disbursal amount?

Verification of Bank Account :

Mr .., Your Bank details updated here is SBI/Central Bank/IDFC etc ending with account no XXXX is
this correct?

Sir, have you received your “Loan Agreement Letter” on your registered email id.

Sir you may raise all your concern to our customer care in future

Our customer care number is __ , whatsapp number ____ and email id _______

Sir can you please let know, from where did you got to know about our
Application(Friends/Reference/Adverisement)

Thank you for availing loan with finance, have a good day

Hindi Script :

Call Opening :

Greeting : Good Morning/Good Afternoon/Good Evening,

Kya Meri Baat ____ ho rahi hai. Sir main finance ki taraf se puja baat kar rahi hun. Ye welcome call
hai apke loan ke regarding. Kya ye sahi samay hoga apse baat karneke liye ( yes)

**This call is being recorded for training and quality purpose**

Verification of Loan details :

Sir apne loan lia hai _______ date ko aur apka loan amount hai, kya aap confirm karenge ki apko
disbursal mil chukka hai apke account me? Sir aap confirm kar saktey hai ki aapko kitna amount apke
khaate me aaya?

Verification of Bank Account :

Sir apka Bank account SBI/Central Bank/IDFC etc updated hai, jiska account no ke last ke 4 digit
XXXX?

 Sir, asha kartey hai apko loan agreement letter apko mil chukka hai apke registered email id
pe.
 In case apko nai mila hai toh aap apke concerns ke liye customer care pe contact kar saktey
hai. customer care number is __ , whatsapp number ____ email id _______
 Sir, apko hamarey application ke baarey me jaankari kahaan se mili
Advertisement/ ya friends

Finance se loan leneke liye dhanyawad, Have a nice day