Professional Documents
Culture Documents
Activity Assurance Action
Activity Assurance Action
Activity Assurance Action
MOP preparation
Level-2 Step
NERA&JBS submit MOP 5 working days before MW# to Huawei with topology, all links info, service flow.
Huawei combine the MOPs from NERA&JBS as per fixed MOP overall structure
MOP update
Send MW# application to PTCL 3 days before MW# with service impact list and initial MOP
Joint war room for each and every night activity to align the MOP/Operation steps with Subcon/PTCL
before activity.
NOC team collect traffic graphics for rehome links collection from PTCL before MW#
PTCL centralized service POC lead all service domains POCs to do the pre-service verification and
feedback to Huawei for activity go ahead.
MOP Execution as per MOP steps. One dedicate Chinese expert aligned for each and every activity
gurantee, and control all the POCs to follow the MOP steps for execution
Complete Post-check steps execution and record the result, compare the Pre-check and Post-check
result, analyze the result.
PTCL centralized service POC lead all service domains POCs to do the post-service verification and
feedback to Huawei for activity closure.
Level-3 Step Check Result Go/no go call
Send MW application to PTCL with initial MOP and Impact list □Passed □ Fail □ Pending
include all regional customers, Huawei management & □Passed □ Fail □ Pending
Partners in email chain
Service verification Form must be submitted before activity by □Passed □ Fail □ Pending
Partners
War room creation before activity (include □Passed □ Fail □ Pending
Customer/Huawei/Partners)
Discuss final startegy before execution. □Passed □ Fail □ Pending
Must include all uplinks and downlinks graphics. □Passed □ Fail □ Pending
Huawei request activity go ahead from customer via email □Passed □ Fail □ Pending
Customer will perform all pre-checks before activity. □Passed □ Fail □ Pending
Customer will feedback activity go ahead to Huawei. □Passed □ Fail □ Pending
In case of any issue during pre-checks, management will be □Passed □ Fail □ Pending
involved for further decision
NERA/JBS will perfrom pre-checks □Passed □ Fail □ Pending
Huawei will perform pre-checks □Passed □ Fail □ Pending
MOP executor will share screen to follow MOP □Passed □ Fail □ Pending
Huawei TL will lead activity. □Passed □ Fail □ Pending
Partners/Huawei will perform post checks □Passed □ Fail □ Pending
Comparison between Pre/Post checks □Passed □ Fail □ Pending
Traffic patterns analysis as per previous trends □Passed □ Fail □ Pending
Huawei will send notification for initial service verification □Passed □ Fail □ Pending
PTCL POC will verify services from all stakeholders and □Passed □ Fail □ Pending
feedback
Huawei will send final notificaiton to customer at 2PM to close □Passed □ Fail □ Pending
activity.
Customer will feedback to close activity. □Passed □ Fail □ Pending
Level -1 Step
PTCL report the service complaint during night activity time or Huawei find the issue via pre-check&post-check.
Joint troubeshooting war room with PTCL POC, Huawei GTAC &RnD, NERA/JBS
Level-3 Step
Issue must be reported to TD/PM/RPM by Activity owner within 5 mins
FR/PD/DPD must be reported within 5 mins
Intiate war room notification (if issue after activity)
Customer must join war room for realtime impact sharing.
Involve GTAC resource immediately after issue reporting
Involve JTAC/CTAC by Partners.
Get the issue service impact list, impacted service info(Source&Destination IP) for troubleshooting
if Isolate issue during activity, need management decision to fix it
If issue persist for long time (time need to define), management decision is requested to rollback
Check Result Go/no go call
□Passed □ Fail □ Pending
□Passed □ Fail □ Pending
□Passed □ Fail □ Pending
□Passed □ Fail □ Pending
□Passed □ Fail □ Pending
□Passed □ Fail □ Pending
□Passed □ Fail □ Pending
□Passed □ Fail □ Pending
□Passed □ Fail □ Pending
Level -1 Step Level-2 Step
Service Monitor Day-time Monitor Check link (alarms, CRC errors, main trunk interface and member
interface ports traffic-load balanced, and device status after the
activity
KPI/Alarms reporting after every 2 hours for next 24 hours after
activity
Check Result Go/no go call