FRONT OFFICE

Fourth Quarter - Module 7

Interpret Design and Layout
Front Office Services – Grade 7/8
Supplementary Learning Material
Quarter 4 – Module 7: Interpreting Design and Layout

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Every effort has been exerted to locate and seek permission to use these materials from
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ownership over them.

DEVELOPMENT TEAM OF THE MODULE

Writer : Marybeth M. Mejica

Content Editor : Josephine A. Dinglasan
Language Editor : Florabella D. Buelva
Layout and Design Editor : Rochella E. Guillarte
Cover Layout Artist : Nemesio S. Cancan Jr., EDD
MANAGEMENT TEAM
OIC-SDS : Romela M. Cruz, CESE
CID Chief : Alyn G. Mendoza, PhDTE
SGOD Chief : Emma G. Arrubio
EPS-in-Charge : Marife V. Arias
EPS-LRMS : Ruby E. Baniqued, EDD

Department of Education – Schools Division Office, Mandaluyong

Office Address: Calbayog St. Highway Hills, Mandaluyong City
Telephone number:CID- 79552557
E-mail Address:sdo.mandaluyong@deped.gov.ph ● www.depedmandaluyong.org
The following are some reminders in using this module:

1. Handle this module with care. Use a separate sheet in answering the
exercises.
2. Read the directions carefully before doing each task.
3. Activities in this module can be done individually or with the help of your
teacher, home learning partner or knowledge source partner.
4. Finish this module for the intended week.
5. Return this module to the authorized person in charge of retrieval.
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JHS
FOS 7/8

FRONT OFFICE SERVICES EXPLORATORY

QUARTER 4 – MODULE 7
INTERPRETING DESIGN AND LAYOUT

OBJECTIVES:
After this lesson, you should be able to:
1. Identify and illustrate the alphabet of lines.
2. Evaluate the sample front-office reception area layout based on given standards.
3. Explain the importance of the alphabet of lines in laying out a standard front office reception
area.

KEY CONCEPTS
• Alphabet of Lines
• Parts and Function of Front Office Reception Area
• Standards in Laying Out the Front Office Reception Area

PRETEST

Directions: Read each of the sentences below and carefully choose the best answer among the given
choices.
1. It is a thick line that represents the visible edges or outline of the object and is also called an object
line.
A. Centerline C. Section line
B. Dimension line D. Visible line
2. This refers to the parts of the reception area that serves as a record of the phone calls sent to and
received especially from guests who intend to reserve an accommodation.
A. Call Accounting C. Folio bucket
B. Emergency display panel D. Monitor and screen
3. It refers to a thin line that shows the position(s) of part of an object that moves drawn by two short
dashes and one long dash.
A. Centerline C. Phantom line
B. Hidden line D. Visible line
4. The following are standards of front office reception area EXCEPT for_____.
A. It is positioned at an adequate height and reach.
B. It has an adequately lit-up area.
C. It is aesthetically furnished.
D. It must be far from the hotel lobby and elevator.
5. This part of the reception area stores the guests’ information.
A. Call accounting C. Folio bucket
B. Emergency display panel D. Monitor and screen

MELC Quarter: 4 Week No. 7 Competency Code: TLE-HEFS7/8ID-0j-12

Competency/ies: Read and interpret front office reception area
 2
INTRODUCTION

Designing the front office reception area is an important skill that a student like you must learn. As
the reception area serves as the main point where guests are entertained, it is just appropriate that its layout
is well planned to provide convenience not only for the staff but also for the guests.

Thus, in this lesson, you will learn the alphabet of lines necessary in laying out to ensure that proper
placement of the different parts of the front office reception area follows the standards of the reception area
structure.

ALPHABET OF LINES
1. Visible line – it is the thick visible edges or outline of the object also known as the object line.
2. Hidden line – a medium-thick line with short dashes about 2-3 millimeters long spaced between dashes
about 1-2 millimeters wide represented by the surface or edges that cannot be seen.
3. Centerline - a line consisting of two long dashes and a short dash drawn alternately with a gap of at
least 2 millimeters in between. It represents the axis or center of symmetrical shapes like a ball, washer,
rectangular block, or cube.
4. Section line - a thin line that is spaced evenly at 45 degrees with the horizontal to make a shared effect
and it will show the surface that has been cut.
5. Extension line - a thin line that extends from the object to show dimension limits.
6. Dimension line - a thin line with an arrowhead in one end is used to indicate the measurements of the
object.
7. Long-break line - a medium-thick line also known as limiting line which consists of broken and straight
lines drawn alternately. This limits the length of an extended object without changing its view size.
8. Short-break line - a thick line is drawn in freehand to show details that a part has been cut off or broken
out.
9. Leader line - a short inclined thin line with an arrowhead at the end and a short horizontal line on the
other hand to show notes or label for size or special information about a feature.
10. Phantom line - a thin line that shows the position(s) of part of an object that moves drawn by two short
dashes and one long dash.
Cutting plane line – an imaginary thick line that cuts through an object with the line of two long dashes
broken in one end with an arrowhead and two dashes drawn between the long dashes.

SOURCE: https://archive.org/details/technicaldrawin00gies/page/22/mode/2up?q=alphabet+of+lines

SOURCE:https://www.wisdomjobs.com/e-university/hotel-front-office-management-tutorial-369/physical-structure-and-
positioning-of-the-front-desk-13041.html

PHYSICAL STRUCTURE OF FRONT OFFICE RECEPTION AREA

SOURCE: the-alphabet-of-
lines-illustrated-l.jpg
(1024×768) (slideserve.com)

PARTS AND FUNCTION/S OF FRONT OFFICE RECEPTION AREA

MELC Quarter: 4 Week No. 7 Competency Code: TLE-HEFS7/8ID-0j-12

Competency/ies: Read and interpret front office reception area
 3

The reception area is an indispensable part of the front office. This is where guests are
received warmly and in a very friendly way. Staffs working in this area are known as a receptionist.
Receptionists are the staff who have direct contact with the guest, thus they should pose an
amiable personality with a high level of grooming at all times.
Relatively, it is important to know the different parts of the reception area and how each
part functions in the front office service.

The following are the parts and functions of the reception area:
1. Monitor and screen. This serves as equipment for storing records or data of the guests
received.
2. Cash drawer. This is used in safekeeping the payment received from the guest.
3. Folio bucket. This is where the guests’ folios are stored.
4. Printer. This functions in printing out documents of guest reception-related matters.
5. Key drawer. It is a piece of equipment where keys to rooms are stored.
6. Time clock. This shows the accurate and standard time of a certain country. The time clock
for countries mainly catered by the front office may be displayed with their respective
standard time.
7. Call accounting. This serves as a record of the phone calls sent to and received especially
from guests who intend to reserve an accommodation.
8. Emergency Display Panel. This contains information about the health and safety
precautions of personnel and guests.

SOURCE: https://www.wisdomjobs.com/e-university/hotel-front-office-management-tutorial-369/physical-structure-
and-positioning-of-the-front-desk-13041.html

1. STANDARDS OF THE FRONT OFFICE RECEPTION AREA LAYOUT

2.
The front desk is where the guests temporarily await to find accommodation or to clear their bills.
Hence, it needs to be positioned appropriately such that the staff and the guests can use them
conveniently. The front desk needs to be:
A. Positioned at an adequate height and reach.
B. An adequately lit-up area.
C. Aesthetically furnished.
D. Preferably near the hotel lobby and elevator.
E. Preferably near the sitting area.
F. Wide enough to make the staff member communicate with the guests across the desk.
SOURCE: https://www.tutorialspoint.com/front_office_management/front_office_management_structure.htm).

ACTIVITY 1

A. Directions: Sketch the line being referred to in the table below. Use a separate paper for your
answer.

KINDS OF LINES SKETCH OF THE LINES

Section line
Hidden line
Centerline
Visible line
Long-break line
Short-break line
Extension line
Dimension line
Leader line

MELC Quarter: 4 Week No. 7 Competency Code: TLE-HEFS7/8ID-0j-12

Competency/ies: Read and interpret front office reception area
 4

Phantom line
Cutting-plane line or Viewing plane line

B. Directions: Identify the alphabet of lines used in the floor plan below. Then, interpret how
each line functions. Write your answer in the space provided below the picture.

Example: Long-break line - limits the length of an elongated object without changing the size
of its view

Long-break line - limits the length of an elongated object without changing the size of its view

A. _____________________
_____________________
_____________________
B. _____________________
_____________________
_____________________
C. _____________________
_____________________
_____________________

D. _____________________
_____________________
E. _____________________
_____________________
F. _____________________
_____________________
G. _____________________
_____________________
_____________________
___________________
D. _____________________
SOURCE: 1290004759-reception-desk.jpg (1000×773) (archdaily.net)
_____________________
ACTIVITY 2
_____________________

Directions: Evaluate the

following front office reception
layout using the standards of
the front office reception area
layout. Put a check (/) mark if it
standard or a letter X if it is not
standard, then give your reason
or justification under the WHY
column.
SOURCE: Hotel Reception Area Organic Decor
- Bing

MELC Quarter: 4 Week No. 7 Competency Code: TLE-HEFS7/8ID-0j-12

Competency/ies: Read and interpret front office reception area
 5

CRITERIA STANDARD NOT WHY?

STANDARD
Positioned at an adequate height and reach.
An adequately lit-up area.
Aesthetically furnished.
Preferably near the sitting area.
Wide enough to make the staff member
communicate with the guests across the desk.

CHECK YOUR UNDERSTANDING

Directions: Carefully read the following questions /statement. Write your answer on a separate sheet of
clean bond paper.

A. What is a front office reception area? Why is it important in front office services?
B. How does the alphabet of lines help in laying out a front office reception area?
C. In what way the parts of the front office reception area affect its services catered to guests?

POSTTEST

Directions: Read each of the questions below. Write your answer on a separate sheet of paper.

1. Which of the following parts of a reception desk, a receptionist can access the record of the guest?
A. Cash drawer B. Folio bucket C. Key drawer D. Monitor and screen
2. What part of the front office reception area informs the personnel and guests about the health and safety
precautions?
A. Call accounting B. Emergency display panel C. Folio bucket D. Monitor and screen
3. Which of the following standards of the front office reception area layout is NOT TRUE?
A. It is aesthetically furnished. C. It should be adequately lit up.
B. It is preferably near the lobby and elevator. D. It must be located outside the building near the
entrance.
4. What alphabet of a line shows the surface that has been cut?
A. Hidden line B. Leader line C. Section line D. Visible line
5. In what way a front office reception desk layout can be satisfying to the guest?
A. It should be well-lighted and ventilated.
B. It should show branded furniture and fixtures.
C. It should wide enough so the guest can freely move around.
D. It should follow the standards in lay-outing the front office.

REFERENCES

Physical Structure and Positioning of The Front Desk - Hotel Front Office
Management.
https://www.wisdomjobs.com/e-university/hotel-front-office-management-tutorial-369/physical-
structure-and-positioning-of-the-front-desk-13041.html
Office Ergonomics.
https://view.officeapps.live.com/op/view.aspx?src=http%3A%2F%2Fidfnsw.org.au%2Fimages%2F
Office_ergonomics_-_standards.doc
Front Office Management – Structure.
https://www.tutorialspoint.com/front_office_management/front_office_management_structure.htm

MELC Quarter: 4 Week No. 7 Competency Code: TLE-HEFS7/8ID-0j-12

Competency/ies: Read and interpret front office reception area
 6

For inquiries or feedback, please write or call:

Department of Education – Schools Division Office-
Mandaluyong
Calbayog Street, Highway Hills, Mandaluyong City 1500
Telefax: (632) 79552557

Email Address: sdo.mandaluyong@deped.gov.ph

●www.depedmandaluyong.org

MELC Quarter: 4 Week No. 7 Competency Code: TLE-HEFS7/8ID-0j-12

Competency/ies: Read and interpret front office reception area