HERNANDEZ, JOENARD, D.

BSBA 2.1

Defining facilities management

Facilities management can be defined as the tools and services that support the functionality,
safety, and sustainability of buildings, grounds, infrastructure, and real estate. 

Facilities management includes:

 Lease management, including lease administration and accounting

 Capital project planning and management 
 Maintenance and operations
 Energy management
 Occupancy and space management 
 Employee and occupant experience 
 Emergency management and business continuity
 Real estate management

Types of facilities management. There are two basic areas: Hard Facilities Management (Hard
FM) and Soft Facilities Management (Soft FM). 

 Hard FM deals with physical assets such as plumbing, wiring, elevators, and heating and
cooling.
 Soft FM focuses on tasks performed by people such as custodial services, lease
accounting, catering, security, and groundskeeping.