T-MOBILE FIXED WIRELESS 5G JOB AID

Issues at home?
It could be T-Mobile 5G Home Internet

5G Home Internet is up to 6x slower than Xfinity

T-Mobile 5G Home Internet has issues with:

Reliability
Quality of T-Mobile Fixed Wireless service
varies throughout the day. Service can
worsen based on neighbors and wireless
device activity.
Speed
T-Mobile 5G Home Internet speeds are not
guaranteed and prioritizes cell phone
users, so your internet speeds are slower
than mobile speeds on the same network.

It’s important to understand, that when T-Mobile promises speeds up to 182 Mbps,
everyone is online during the day, 5G but most customers won't be able to get
Home Internet gets overloaded and close to those speeds and will see typical
speeds slow down. download speeds between 33-182 Mbps.

Get over 99% network reliability with Xfinity has speeds up to 1.2 Gbps, up to 6x
Xfinity. faster than T-Mobile 5G Home Internet.

Your House Streaming and Gaming

With T-Mobile 5G Home Internet, common
obstructions like trees, branches and leaves
can significantly impact your experience.
Also, your T-Mobile Home Internet speeds
will vary, depending on where you live
and your distance from the cell tower.
5G Home Internet is not compatible with
certain streaming services like Hulu Live.
T-Mobile Home Internet suffers from much
greater network lag. High latency with 5G
Home Internet means you'll never win while
gaming with your friends.

Xfinity customers don’t need to worry
about reduced speeds because of
obstructions around your home.
While 5G internet is not built to support 4K
streaming, Xfinity offers more than the
gamer speeds you need.
(T-Mobile 5G Home Internet latency averages 40ms compared to
Xfinity Home Internet at 13ms)

Security
5G Home Internet offers a connection that isn’t as secure, leaving you more vulnerable to
cyberthreats.

Advanced security is included with your Xfinity gateway at no cost and blocks billions of
threats a year. T-Mobile doesn’t offer you that.
COMCAST PROPRIETARY AND CONFIDENTIAL - UPDATED 9/14/22
T-MOBILE FIXED WIRELESS 5G JOB AID

Competitive Stack Up - Xfinity is still the right choice

Speed Speeds up to 1.2 Gbps, you Typical speeds up to 185 Mbps

choose your speed (Xfinity is 6x faster)

Network Most reliable Internet and Reliant only on a mobile

mobile networks network

Extended WiFi WiFi coverage throughout your May require purchase of

Coverage home, with xFi Pods included additional WiFi extenders
for some customers

Gateway Choose your Gateway or get Cannot choose your own

the fastest Gateway from equipment
Xfinity

Reliability Reliable speeds even at peak Slows down at peak hours and
hours. Get over 99.9% network deprioritizes your traffic
reliability

Customer Customer service in your Call center and digital support

Support community only

Bundled Great value with mobile Home Internet for $30 per
Savings savings up to $400 per year month with Magenta Max

Cyber Security Cybersecurity in home and on Must purchase your own

the go monitoring connected security
devices in real time

Rewards Xfinity Rewards offers exclusive T-Mobile recently introduced

access to more rewards the T-Mobile Tuesday’s rewards
longer you stay with Xfinity program for customers.

COMCAST PROPRIETARY AND CONFIDENTIAL - UPDATED 9/14/22

T-MOBILE FIXED WIRELESS 5G JOB AID

T-Mobile Home Internet - Plan comparisons

5G Home Internet Home Internet Lite

Speeds and Xfinity offers a range of
Pricing fast, reliable speeds to fit
your needs.
With speed faster than a
gig, you can power a
house full of connected
devices - all at once
5G Home Internet for
$50/mo
Download speeds
between 33-182 Mbps
Four tiers available:
Lite 100 GB for $50/mo
Lite 150 GB for $75/mo
Lite 200 GB for $100/mo
Lite 300 GB for $150/mo
Home Internet Lite is
available to any home
within T-Mobiles wireless
footprint and can’t
guarantee broadband
speeds.

Data Xfinity Internet delivers T-Mobile 5G Home T-Mobile Home Internet

superfast speeds to the
most homes. Now it
comes with 1.2 Terabytes
(1,229 GB) of Internet
Data per month.* You
can do a lot with 1.2 TB.
Internet wavers between
4G LTE and 5G which
means customers won’t
always have the
capabilities of 5G.
Lite will slow down your
internet to 128 Kbps after
you go over your data
allotment.
Customers must purchase
more data if they want
standard speed.

Streaming Get access to the most
4K content with Xfinity
internet.
5G Home Internet is not
built for the future and
may not support
streaming in 4K.
T-Mobile does not offer 4K
Streaming Device with
T-Mobile Lite service.
Streaming capabilities are
limited.

T-Mobile data estimator

suggests 2 hours of
streaming a day requires
150GB plan.

Inclusions - Xfinity Flex 4K - Internet gateway included with service.

- Advanced Security - 15 day free trial in order to test service.
- Xfinity Rewards program - Lifetime price lock.
- T-Mobile Tuesdays loyalty program.

COMCAST PROPRIETARY AND CONFIDENTIAL - UPDATED 9/14/22