Imagerunner Advance v3.8 System SM en 3.0

Revision 3.
imageRUNNER ADVANCE
V3.8 System
Service Manual
Important Notices
Important Notices
Application
This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair
of products.
This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does
not apply to your locality.
Corrections
This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
When changes occur in applicable products or in the contents of this manual, Canon will release technical information as the
need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new
edition of this manual.
The following paragraph does not apply to any countries where such provisions are inconsistent with local law.
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The product names and company names used in this manual are the registered trademarks of the individual companies.
Copyright
The copyright of this document belongs to Canon Inc. This document may not be copied, reproduced or translated into another
language, in whole or in part, without the prior consent of Canon Inc.
Copyright CANON INC. 2019
Caution
Use of this manual should be strictly supervised to avoid disclosure of confidential information.
Contents
Contents
1. Overview of System Management.................................................................. 1
Overview of System Management...................................................................................................... 2
Third Generation System Software..................................................................................................... 3
Checking the Platform Version............................................................................................................4
2. Authentication.................................................................................................. 5
Login Services.....................................................................................................................................6
Overview.............................................................................................................................................. 6
User Authentication...............................................................................................................................9
DepartmentID Authentication overview................................................................................................. 14
Integrated Authentication Function....................................................................................................... 14
Management of the Authentication Method.......................................................................................16
Change Login Services Procedure....................................................................................................... 16
Login Service Installation Procedure.....................................................................................................17
Login Service Uninstallation Procedure.................................................................................................17
Authentication Settings........................................................................................................................ 18
Configuring Picture Login.....................................................................................................................18
Procedure for Enabling Mobile Authentication....................................................................................... 19
Management of Users....................................................................................................................... 22
Registering/Editing/Deleting Users....................................................................................................... 22
Importing/Exporting Registered Users.................................................................................................. 22
Administrator Users (Reference Information).........................................................................................23
Management of User Authentication (Adding, Editing and Deleting)........................................................25
Managing Picture Login (Adding, Editing, Deleting)............................................................................... 25
Related service mode........................................................................................................................28
3. Security Function...........................................................................................29
Hard Disk Security.............................................................................................................................30
Management Settings of Hard Disk...................................................................................................... 30
Hard Disk Encryption...........................................................................................................................30
Encryption Key....................................................................................................................................30
Points to Note..................................................................................................................................... 30
Protection of Encryption Keys, Certificates and Passwords..............................................................31
Security Data Structure........................................................................................................................31
Security Policy Function.................................................................................................................... 33
Specifications..................................................................................................................................... 33
Limitations/Points to Note.................................................................................................................... 34
Screens Displayed When Security Policies Are Applied......................................................................... 35
Procedure to Check Configured Settings.............................................................................................. 35
Exporting and Importing Setting Information..........................................................................................36
Differences between Security Administrators and System Administrators................................................37
Initialization of the Security Administer Password.................................................................................. 37
Restrict Service Representative Access Function.............................................................................38
What Is User Asset Information?.......................................................................................................... 38
i
Contents
Purpose of This Function..................................................................................................................... 38

Advantages and Restrictions................................................................................................................38
Function Overview.............................................................................................................................. 38
Setting Procedure............................................................................................................................... 39
Procedure to Confirm the Settings........................................................................................................39
Procedure to Cancel the Setting...........................................................................................................40
Restricted Settings.............................................................................................................................. 40
Function to Mask the Screen during Remote Access....................................................................... 44
Procedure for Enabling This Function................................................................................................... 45
Procedure for Disabling This Function.................................................................................................. 45
Service Mode Login History Display Function...................................................................................47
4. Firmware Management.................................................................................. 48
Overview........................................................................................................................................... 49
Overview............................................................................................................................................ 49
Limitation............................................................................................................................................51
Upgrading Procedure.......................................................................................................................... 51
Automatic Updates for Options.............................................................................................................52
Third-Party Software........................................................................................................................... 55
Update Using Updater.......................................................................................................................58
Overview............................................................................................................................................ 58
Limitations and Points to Note..............................................................................................................60
Preparation.........................................................................................................................................61
Maintenance....................................................................................................................................... 69
Procedure for Update Using Updater.................................................................................................... 69
Version Upgrade via SST..................................................................................................................79
Overview............................................................................................................................................ 79
Registering to SST.............................................................................................................................. 79
Connection......................................................................................................................................... 81
Upgrading the System Software........................................................................................................... 81
Version Upgrade using USB Memory Storage Device......................................................................86
Overview............................................................................................................................................ 86
Register the system software............................................................................................................... 86
Procedure for Upgrading the Version from Download Mode................................................................... 89
Procedure for Upgrading the Version from Service Mode.......................................................................95
Related Service Mode....................................................................................................................... 99
5. Management of System Options................................................................ 100

Overview......................................................................................................................................... 101
Registration of System Options.......................................................................................................102
Disabling and then Transferring the System Options......................................................................103
6. MEAP Application Management................................................................. 104

About SMS...................................................................................................................................... 105
RLS Authentication............................................................................................................................105
Password authentication....................................................................................................................106
Preparation of PC for Accessing SMS.................................................................................................107
Initial Display Languages of SMS....................................................................................................... 107
Device compatibility with the MEAP application................................................................................... 108
ii
Contents
Resources availability (remaining amount).......................................................................................... 108

What is MEAP Specifications (MEAP Spec Version)?.......................................................................... 108
MEAP Application Management......................................................................................................... 109
Managing the License File................................................................................................................. 109
System Information........................................................................................................................... 110
MEAP Application Setting Information Management and Log Management........................................... 111
Work Due To Change in Execution Environment of MEAP................................................................... 112
Settign Procedure............................................................................................................................114
Preparation....................................................................................................................................... 114
Application Installation Procedure.......................................................................................................115
Procedure to Start and Stop a MEAP Application................................................................................ 116
Procedure Adding a License File........................................................................................................ 116
Procedure Disabling a License File (suspending a license).................................................................. 117
Procedure Downloading/ Removing an Invalidated License File........................................................... 118
Procedure for Downloading a License for Forwarding.......................................................................... 120
Setting the method to login to SMS.....................................................................................................122
Changing SMS Login Password......................................................................................................... 123
Disabling the Integrated Authentication Function................................................................................. 123
Check Procedure.............................................................................................................................. 124
Maintenance....................................................................................................................................128
Backup of the MEAP Application Area and Recovery of the Backup Data............................................. 128
Using USB Devices........................................................................................................................... 129
Troubleshooting...............................................................................................................................134
When SMS Cannot Be Accessed....................................................................................................... 134
What to Do If a “Certificate Error” Message Appears upon Access........................................................135
If the MEAP application cannot be started...........................................................................................135
Points to Note When Enabling the [Quick Startup Settings for Main Power] Setting................................135
MEAP Safe Mode..............................................................................................................................136
Collection of MEAP Console Logs...................................................................................................... 137
7. Backup/Restoration..................................................................................... 138
Overview......................................................................................................................................... 139
Backup/Restoration for Service Technicians........................................................................................139
Back Up/Restore for users who need service technician work.............................................................. 139
Target Items of Restoration................................................................................................................140
Procedure Using [Import/Export All] in the [Settings/Registration] Menu........................................ 141
Limitation.......................................................................................................................................... 141
Compatibility of Data......................................................................................................................... 141
Procedure Using [Export All] in the [Settings/Registration] Menu.......................................................... 141
Procedure Using [Import All] in the [Settings/Registration] Menu...........................................................142
Backup/Restoration Procedure Using Service Mode (BACKUP/RESTORE)..................................143
Backup Procedure Using Service Mode (BACKUP/RESTORE)............................................................ 143
Restoration Procedure Using Service Mode (BACKUP/RESTORE)...................................................... 145
Backup/Restoration Using Service Mode........................................................................................150
Operation Procedure......................................................................................................................... 150
Backup and Restoration Using Download Mode.............................................................................151
Overview.......................................................................................................................................... 151
Backup/Restoration Using SST.......................................................................................................... 151
Backup/Restoration Using a USB Device............................................................................................ 155
Back Up/Restore by use of Data Backup Service........................................................................... 159
iii
Contents
Overview.......................................................................................................................................... 159
Operation Procedure......................................................................................................................... 159
Troubleshooting................................................................................................................................ 164
8. Monitoring Function ( e-Maintenance/imageWARE Remote )................. 175

Functional Overview........................................................................................................................176
Overview of System...........................................................................................................................176
Features and benefits........................................................................................................................ 176
Main Functions..................................................................................................................................177
Limitations....................................................................................................................................... 178
Servicing Notes.................................................................................................................................178
Installation Procedure......................................................................................................................179
Preparation....................................................................................................................................... 179
Setup Procedure for E-RDS............................................................................................................... 179
Maintenance....................................................................................................................................181
Initializing E-RDS settings..................................................................................................................181
Error Message List.......................................................................................................................... 182
APPENDICES....................................................................................................185
Special Startup................................................................................................................................ 186
Overview.......................................................................................................................................... 186
Fixed IP Mode...................................................................................................................................186
Procedure for Entering the Download Mode........................................................................................ 188
Main Controller Self Diagnosis Mode.................................................................................................. 188
MEAP Safe Mode .............................................................................................................................189
Backup List......................................................................................................................................190
Clearing Method................................................................................................................................190
Backup Method................................................................................................................................. 196
Detail of HDD partition.....................................................................................................................208
iv
1 Overview of
System
Management
Overview of System Management........ 2
Third Generation System Software....... 3
Checking the Platform Version..............4
1. Overview of System Management
Overview of System Management

This chapter contains information for service technicians on the system of this machine.
Although some of the information provided in the User’s Guide can be found in this chapter, see the User's Guide found at the
following URL for details on the features intended for users.
https://oip.manual.canon/
2
Third Generation System Software

The second generation system software which has been applied to ADVANCE series copying machines has been developed on
a model-by-model basis and has the following problems.
• The specifications differed depending on the model.
• Since firmware versions were upgraded on a model-by-model basis, the timings of support for functions and response to
problems varied.
• System-related information also varied depending on the model, and Service Manual for each model was required.
New product Next-generation product
New
Product requirements New requirements
Horizontal expansion Horizontal expansion Old
Horizontal expansion Horizontal Old expansion
In the case of second generation system software
In the system software of third generation and later, the concept called "platform" has been introduced, and the specifications
are improved on a version-by-version basis. This makes it possible to unify development and reflect the same functions and the
latest specifications in all models of the same generation.
New product Upgrading Upgrading
New product Upgrading
New product
New requirements New requirements
Implementation Implementation
of specifications of specifications
Platform (common source code)
In the case of third generation system software
Since the efficiency of system software development is significantly improved, version upgrade including addition of functions is
performed periodically.
Features of Third Generation System Software

• Less differences in specifications between models
• Technical information to be learned can be unified. (No need to learn model-specific information)
• Provision of new features and correction of errors are applied to all models simultaneously.
3
Checking the Platform Version

The version of the platform can be checked on the counter check screen of the Control Panel or in service mode.
NOTE:
• Depending on a version, it is shown differently.
V 3.8 or earlier: no decimal point and 2 digits are shown after where a decimal point should be. For example, V 3.2 appears
as “302”.
V 3.9 or later: a decimal point is present, followed with 2 digits. For example, V 3.9 appears as “3.09”.
• If the major version is in one digit number, the first "0" is not displayed.
When checking on the counter check screen

Press the following keys on the Control Panel to check the version.
• Counter key > [Device Information/Other] > [Check Device Configuration]
When checking in service mode

Access the following service mode to check the version.
• COPIER > Display > VERSION > CONT-PF
NOTE:
Refer to the Service Manual appropriate for the platform version (in the case shown above, imageRUNNER ADVANCE V3.2
System Service Manual).
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㼕㼙㼍㼓㼑㻾㼁㻺㻺㻱㻾㻌㻭㻰㼂㻭㻺㻯㻱㻌㼂㻟㻚㻞
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4
2 Authentication
Login Services.......................................6
Management of the Authentication
Method.............................................16
Management of Users.........................22
Related service mode......................... 28
2. Authentication
Login Services
Overview
The login service and user authentication method are services for authenticating users, and the user database that is referred to
for authentication is called the "authentication database" and the function for logging in is called the "authentication function".
The authentication databases and authentication functions that can be selected vary depending on the login service.
Preinstalled Login Services
Login Services Authentication database Authentication functions that can be used

Picture Login IC Card Au- Keyboard Mobile Authentica-
thentication Authentica- tion
tion
User Authentication Local device authentication
Server Authentication -
No Authentication Authentication Authentication Authentication Authentication not re-
not required not required not required quired
DepartmentID Authen- Department ID authentication -
tication
: The setting can be configured.

-: Not selectable
CAUTION:
Picture Login
• For CUSA and CEL, Picture Login is an LMS option (an option that requires activation). When using Picture Login, it
is necessary to access LMS and activate Picture Login, and then change the setting value of the following service
mode to 1 (enabled).
• COPIER > OPTION > FNC-SW > PICLOGIN
If the setting shown above has not been configured, "Picture Login" is not displayed as the authentication method.
• When Picture Login is enabled, keyboard authentication is forcibly enabled.
■ Login Services
The host machine has the following login services by default.
Management of login services is performed using the [Enhanced System Application Management] screen in Service
Management Service (SMS).
User Authentication
This service performs authentication by matching the entered user ID and password against the information in the device or
in the authentication server.
6
2. Authentication
DepartmentID Authentication
This service performs authentication by matching the entered department ID and password against the information in the
device.
■ Login Method (User Authentication Function)

The method for logging in to a login service is called the user authentication function.
Although there are several user authentication functions, it is possible to either use only one function or to use more than one
function.
The setting of authentication method can be configured in [Settings/Registration] > [Management Settings] > [User Management]
> [Authentication Management] > [Basic Settings].
NOTE:
If the [Use the user authentication function] check box in [Use of Authentication Function] is deselected, it is possible to log in
without authentication.
Furthermore, anybody can change any of the settings, which increases the security risk.
Keyboard Authentication
This is a method of authentication by entering authentication information using a keyboard displayed on the Control Panel.
7
2. Authentication
Card Authentication
This is an authentication method that can be used on devices equipped with a Card Reader.
This authentication method reduces the load on users since it removes the effort of entering authentication information.
Picture Login
This is a user authentication method of logging in by selecting a user-specific icon displayed on the Control Panel.
In this model, this authentication method is set as the default authentication method.
Since you can log in simply by pressing an icon, it is necessary to configure a PIN to prevent unauthorized logins.
The user information is stored in the DB in the device (the same DB as User Authentication), and can only be used by users
registered in the local device.
Note that Picture Login does not support server authentication.
Mobile Authentication
This is an authentication method that allows automatic login when a user with a mobile terminal on which the application for
mobile authentication is running approaches this equipment.
A Bluetooth LE option (product name differs depending on the model) must be installed on this equipment and the Bluetooth
function must be enabled in order to use this authentication method.
When mobile authentication is enabled, keyboard authentication is also enabled.
It can be used together with Picture Login and card authentication.
CAUTION:
For information on the setting and operation method of the application for mobile authentication, refer to the manual of the
application.
8
2. Authentication
■ Authentication Database
Login service can be used to specify which user DB to inquire to.
The authentication database varies depending on the login service.
Screen example ([Settings/Registration] > [Management Settings] > [User Management] > [Authentication Management])
Combination of the login method and the authentication database
Authentication Keyboard Au- IC Card Authenti- Picture Login Mobile Authentication Department ID
database thentication cation Management
Local Device
IC Card (Assumed - - - -
Authentication)
Active Directory - -
LDAP - -
Plug-in - -
User Authentication
It is a login service that consolidates the existing SSO-H, DA (Default Authentication), and AMS (Access Management System),
and has the following features.
• A user authentication method can be selected from the following four methods.
• Keyboard Authentication
• IC Card Authentication
• Picture Login
• Mobile Authentication
• An Active Directory or LDAP server can be used as the destination server for server authentication.
■ PC Environment of Administrator Users and General Users

The following environment is required to use this machine (managed by User Authentication) from a networked PC.
OS of the PC/mobile devices and other environmental conditions
Classifi- OS IPv6 Supported browsers Supported sys- Supported JRE

cation tem
PC Windows Vista SP2 Internet Explorer 8/9 earlier than V3.5 Java Runtime Environment 7/
Windows 7 SP1 Java Runtime Environment 8
Windows 8 Internet Explorer 10 earlier than V3.4
Windows 8.1 Internet Explorer 11
Windows 10
Windows Server 2008 Internet Explorer 8/9
SP2
Windows Server 2008 R2
SP1
Mac OS X Lion - Safari 5.1 earlier than V3.4 Java Platform Standard Edition
Mac OS X Mountain Lion Safari 6.0 7
Mac OS X Mavericks Safari 7.0 earlier than V3.6
Mac OS X Yosemite Safari 8 earlier than V3.9
Mac OS X El Capitan Safari 9
MacOS Sierra Safari 10
9
2. Authentication
Classifi- OS IPv6 Supported browsers Supported sys- Supported JRE

cation tem
PC MacOS Higt Sierra - Safari 11 Java Platform Standard Edition
MacOS MoJave Safari 12 7
Mobile iOS8 or above Safari -

devices Android 4.4 or above Chrome -
NOTE:
Common to all browsers
• The browser must support Java. (Environments where Java add-on cannot be used such as Modern UI version of Internet
Explorer on Windows 8 are not supported.)
• 64-bit Windows 8 environments where 64-bit Internet Explorer and 64-bit Java Runtime Environment are combined are not
supported as Java applets cannot be used in these environments.
• JavaScript must be enabled.
• Visit the Java website (http://java.com/) for how to have a Java-installed environment.
NOTE:
Internet Explorer-related
Authentication cannot be performed from remote UI in environments that meet any of the following conditions because Java applets
cannot be used in these environments.
• Server authentication is set as the user authentication method and Active Directory as the authentication server.
• The operating system of the PC is the 64-bit version of Windows 8.
• The browser being used is the 64-bit version of Internet Explorer.
• The Java environment being used is the 64-bit version of JRE.
NOTE:
Common to all mobile devices
• A login to RLS and its password change immediately after login are guaranteed to run properly.
• The management screens under Settings/Registration > Authentication Management are not supported.
• The functionality to cache login passwords on the browser is not guaranteed.
Network ports used

Network ports used when using Active Directory
Purpose Port number Purpose

Connecting (server side) 53 Communication with the DNS server
88 Kerberos authentication with KDC (Key Distribution Center)
1 to 65535 (initial val- Communication with the directory service using LDAP (The initial value is 389 and
ue: 389) can be changed to any port on the LDAP service side.)
Listening (host machine 10000 to 10100 Kerberos (Active Directory) authentication from web browsers not using TLS
side)
Network ports used when using an LDAP server
Port number Purpose

636 (server side) Communication with the LDAP server using LDAP, when using TLS
389 (server side) Communication with the LDAP server using LDAP, when not using TLS
■ Specification of User Authentication

Item Specification
No. of local device users Up to 5000
Maximum number of domains Active Directory : 200 domains ("this device" not included)
IPv6 Authentication provided in IPv6 supports AD/KDC/DNS of Windows Server 2008 only)
Availability of Department Man- Available only in local authentication
agement Linkage
10
2. Authentication
■ Setting the Administrator for Server Authentication

When using Server Authentication, the user who satisfies the specified conditions (user attribute and its match criteria) becomes
the administrator (the device administrator and the UA administrator).
The default user attribute and whether the setting value can be changed or not are shown below.
Item Default value Active Directory LDAP

Search Criteria: Exact Match Not Available Available
User Attribute: memberOf Not Available Available
Character String: Canon Peripheral Admins Available Available
The settings of the administrator can be changed on the following screen: remote UI > [Settings/Registration] > [Management
Settings] > [Authentication Management] > [Preferences] (http://<device's IP address>:8000/userauth/Preference)
■ Local device authentication

It is one of the user authentication methods using User Authentication, and is used for an device on a stand-alone basis.
Device
Local user Remote user
Register the user to be authenticated on the database in the device.

The User Management screen can be changed on the [Settings/ Registration] > [Management Settings] > [User Management]
> [Authentication Management] > [User Management] screen of the Remote UI (http://IP address of the device:8000/userauth/
List).
User Management screen
■ Server authentication (Active Directory authentication)

It is one of the user authentication methods using SSO-H. User authentication is performed with the device linked with a domain
controller on the network in an Active Directory environment. It is a user authentication where the user is authenticated by the
domain on the network when the user logs into the device. In addition to users belonging to the domain that includes the device,
users belonging to domains that have a reliable relationship with the domain (multi-domain) can also be authenticated. The domain
name of the login destination can be selected by the users themselves upon login.
11
2. Authentication
Using one of the options (Net Spot Accountant, imageWARE Accounting Manager, or imageWARE EMC Accounting
Management Plug-in) makes it possible to analyze/manage the device usage.
Dmain A Domain B
Trusting
Domain controller Domain controller
䠄Active Directory䠅 relationship 䠄Active Directory䠅
Available
Domain
n A user Device Domain B user
The protocol used is as follows.

• Kerberos:LLS/RLS/ILS
• NTLMV2:WLS(Web Service Login Service)
User information acquisition is done by LDAP, so the Active Directory LDAP port needs to be made accessible. If LDAP connection
fails, the authentication will end in error.
No. of supported domains: 200 (unchanged from SSO) Site access supported.
CAUTION:
In the case of using Server Authentication (Active Directory authentication), it is necessary to synchronize the time settings
of the Active Directory server and the machine (and the PC for login). If the difference in time setting is 5 minutes or longer,
an error will occur at the time of login. (The setting of the allowable difference in time can be changed.)
■ Server Authentication (LDAP Authentication)

It is one of the user authentication methods using UA is performed with the device linked with the LDAP Server on the network
in an LDAP environment.
Device LDAP Server

Local user Remote user
LDAP server authentication can be used for devices that support MEAP User Preference Service (MEAP Specification Ver.56)
and MEAP Application Setting Information Management (MEAP Specification Ver.57).
As for models that do not support MEAP User Preference Service and MEAP Application Setting Information Management ,
[LDAP Server] cannot be selected as the type of the authentication server on the SSO-H Configuration page. Moreover, it is not
possible to access the LDAP Server Management screen and the Add Server screen.
Simple bind (a method where the password is not encrypted) is used as the bind (authentication) between UA and LDAP server.
It is therefore strongly recommended to always use TLS connection from a security standpoint.
As for the version of LDAP, only Ver.3 is supported.

ON/OFF of TLS connection can be changed on the LDAP Server Management page.
The time-out value of connection is 60 seconds.
In the case of using LDAP server authentication, the characters entered as the user name are not case-sensitive, but the
characters entered as the password are case-sensitive.
In the case of UA, authentication is not allowed when the user name includes "* (asterisk)".
If authentication is performed with "* (asterisk)" used in the user name, an authentication error occurs.
■ User Management with Server Authentication

The environment required for using a server to authenticate users with User Authentication is indicated below.
The system requirements differ according to the authentication server.
The system requirements for using each authentication server are indicated below.
12
2. Authentication
● Active Directory authentication

With Active Directory authentication, the following servers are required, and servers constructed in the following system
environment are supported.
Required servers
• KDC server (as the authentication server)
• LDAP server (to obtain attributes of the user that is logged in)
• DNS server (to search for the KDC and LDAP servers)
Supported environment
• Microsoft Windows Server 2003 SP2 (64-bit version is not supported.)
• Microsoft Windows Server 2003 R2 SP2 (64-bit version is not supported.)
• Microsoft Windows Server 2008 R2 SP1
• Microsoft Windows Server 2012
• Microsoft Windows Server 2012 R2
Servers supporting IPv6 environments

• Microsoft Windows Server 2008 R2 SP1
• Microsoft Windows Server 2012 R2
CAUTION:
Make sure to set the time of the server and the time of the device to be within a certain difference.
With Kerberos authentication, the time of the authentication server (KDC) and authentication client must be synchronized
within a certain difference. The allowed difference is whichever one of the following is shorter.
• 5 minutes (hard-coded User Authentication setting)
• [Maximum tolerance for computer clock synchronization] in the [Kerberos Policy] setting of the authentication server
synchronization
To perform RLS authentication when TLS is disabled, the time of the client PC must be set to be synchronized with the
authentication server.
● LDAP authentication
When using LDAP authentication by SSO-H, the following conditions need to be satisfied.
LDAP server
• Novell eDirectory V8.8 SP7
• Lotus Domino V8.5 for Windows
NOTE:
It should comply with the specifications of the LDAP server product.
Operation check has been conducted for the following OS.
• Microsoft Windows Server 2003 Enterprise SP2
• Microsoft Windows Server 2008 Enterprise SP2 (x86)
● Settings Common to Active Directory Authentication and LDAP Authentication

Device settings
When using LDAP authentication, the following settings must be appropriately specified.
• TCP/IP settings
• DNS server settings (when using Active Directory as the authentication server)
• Date and time settings (when using Kerberos authentication with Active Directory)
DNS server settings

When setting the DNS server, the following conditions must be met.
• The DNS domain name of the authentication server can be resolved
• The port number used by LDAP/the Kerberos service can be obtained from the DNS server with User Authentication
• The protocol used by the SRV record information of the LDAP service is "_tcp" and the service name is "_ldap"
• The protocol used by the SRV record information of the Kerberos service is "_udp" and the service name is "_kerberos"
13
2. Authentication
■ User authentication method

User Authentication includes Local Device Authentication and Server Authentication as user authentication methods. Local
Device Authentication uses the user database registered in the device to perform authentication while Server Authentication uses
an authentication server on a network to perform user authentication.
When configuring the setting, either one or both of "Local Device Authentication" or "Server Authentication" can be selected.
If both "Local Device Authentication" and "Server Authentication" are selected, such operation is possible in which Server
Authentication is used to authenticate users registered in the authentication server at normal times while Local Device
Authentication is used when it is necessary to temporarily authenticate users that cannot be added to the authentication server.
Also, if a problem occurs with the authentication server, Local Device Authentication can be used until the server recovers.
Server authentication
Local user Local device authentication
Remote user
Schematic diagram of Server authentication + Local device authentication
DepartmentID Authentication overview

This login service is selected when the department ID management is enabled or no authentication function is set. Set the
department ID management to [ON] on [Settings / Registration] of this device and register 7-digit ID and PIN by department. This
setting restricts the use of this device only to users keying the registered ID and PIN. Department IDs/ and PINs can be registered
on the touch panel of this device or Remote UI.
Only one System Administrator ID can be registered.
Integrated Authentication Function

Sharing the Authentication Information
Separately managing the authentication information at login and the authentication information for MEAP applications creates
inconveniences such as that the authentication process is executed many times.
In order to solve this problem, the device has an integrated authentication function. This function allows authentication information
to be shared between MEAP applications in a MEAP environment.
The supported version of MEAP Specifications is Ver.59, which needs to be supported by both the device and the MEAP
application in order to use this function.
The supported version of MEAP Specifications is Ver.59, which needs to be supported by both the device and the MEAP
application in order to use this function.
There are 2 types of authentication information that can be shared: Volatile Credential whose registered information is discarded
at the time of logout or shutdown of the device and Persistent Credential whose registered information is not discarded at the
time of logout.
Volatile Credential
Volatile Credential is used in cases where the authentication information is shared between applications which use the same
security domain for authentication.
The credential is registered mainly by the login application, therefore the applications which access the security domain that
was used for authentication by the login application can use the credential.
Persistent Credential
Persistent Credential is used to help entry of authentication information when accessing a different security domain for
authentication.
14
2. Authentication
The credential is registered mainly by general MEAP applications, and the authentication information can be reused when
the same user logs in for the second time or later.
Comparison of Functions
Volatile Credential Persistent Credential

Registered information Character strings and arbitrary Java objects Character strings only User ID/Password/ Domain/
Arbitrary character strings
Lifetime Registration At login (the login application), and at any timing of At any timing of registration by an application
registration by an application
Deletion Can be used until logout/shutdown. Can be used until deletion by the application or man-
agement tool.
Encryption of credential Not supported Data retained on the HDD is encrypted.
data
Store (Save) to Memory in the device HDD in the device
15
2. Authentication
Management of the Authentication Method
NOTE:
CUSA/ CEL only:
Picture Login is an LMS option (an option that requires activation).
When using Picture Login, it is necessary to access LMS and activate Picture Login, and then change the setting value of the
following service mode to 1 (enabled).
If the setting shown above has not been configured, "Picture Login" is not displayed as the authentication method.
Change Login Services Procedure

1. Log on to SMS, click [ Enhanced System Application Management ].
2. Click [SWITCH] for the login service to be used.
3. When login service application you have selected turns to Start after Restart, restart the device.
16
2. Authentication
Login Service Installation Procedure

1. Log on to SMS, and click the [Browse], and specify the enhanced system application file and license file.
2. Select [Install and Start] or [Only Install] in [Operation to Perform], and click [Install].
Login Service Uninstallation Procedure

In order to uninstall a login service, the service needs to be stopped ("Installed" status).
User Authentication and DepartmentID Authentication cannot be uninstalled even when the service is stopped.
1. Access SMS, and select [Enhanced System Application Management].
2. Click the [Uninstall] of the login service you want to uninstall.
17
2. Authentication
Authentication Settings
The settings of the login method or authentication database can be configured on the [Authentication Management] screen.
In this machine, a combination of login service, login method, and authentication database is specified. A combination can be
configured on the Authentication Management screen.
For details, see [Top] > [Managing Users] > [Configuring the Personal Authentication Management Settings] > [Configuring the
Authentication Functions] in the User's Guide found at the following URL.
NOTE:
The default settings are as shown below.
• Login service: User Authentication
• Authentication method: Keyboard Authentication
• Authentication: Local Device
CAUTION:
To ensure a high level of security, it is recommended to change the user name of the Local Device Authentication
administrator and its password from the default as soon as you have started using User Authentication.
Because a department ID and password are not assigned to domain users, distributing setting data where department ID
is enabled to a device where server authentication is enabled could prevent users from logging in to the device.
Configuring Picture Login

Since Picture Login is provided as a system option, it requires management different from that for User Authentication and
Department ID Authentication.
■ Enabling Picture Login (CUSA/ CEL Only)

In order to use Picture Login on the host machine, it is necessary to access LMS and activate Picture Login, and then set the
following service mode to "enabled" (setting value: 1).
Picture Login is displayed on the remote UI by configuring the above setting.
Note that if the setting value is set to 0 in the above service mode, Picture Login will not be displayed on the remote UI.
■ Disabling Picture Login

Picture Login can be disabled by setting the following setting value to 0 in service mode.
18
2. Authentication
Note that Picture Login cannot be enabled while "Prohibit Guest Users to Use Device" is enabled in the security policy.
If "Prohibit Guest Users to Use Device" is enabled while Picture Login is enabled, Picture Login is automatically disabled.
Procedure for Enabling Mobile Authentication

Follow the procedure shown below to configure the setting to use mobile authentication.
Note that the Bluetooth LE option needs to be installed in order to use mobile authentication.
1. Enable the following service mode (setting value: 1).

COPIER > Function > INSTALL > BLE-USE
19
2. Authentication
2. In the following [Settings/Registration] menu, enable the Bluetooth function (set it to ON).
• Remote UI
[Settings/Registration] > Preferences > Network > Bluetooth Settings > Use Bluetooth
• Control Panel
[Settings/Registration] > Preferences > Network > Bluetooth Settings > Use Bluetooth
20
2. Authentication
3. In the following [Settings/Registration] menu, enable the mobile authentication (set it to ON).
• Remote UI
[Settings/Registration] > Preferences > Basic Settings > Use of Authentication Function > Use the user authentication
function
• Control Panel
[Settings/Registration] > Preferences > User Management > Authentication Management > Use User Authentication
When the setting is enabled, a mark indicating that the mobile authentication is enabled is displayed on the login screen.
21
2. Authentication
Management of Users
The method of managing users who use the host machine varies depending on the server used for authentication.
Whereas management is performed on the authentication server when using an authentication server such as Active Directory,
when using the authentication function of the host machine, user management is also performed using the authentication
management function.
This section gives an introduction of the information on using the authentication function of the host machine.
The login service for performing user management using the authentication management function of the host machine is as
follows.
• User Authentication (local authentication, Picture Login)
• DepartmentID Authentication
Example of the User Management screen
Registering/Editing/Deleting Users
Users can be registered, edited, or deleted from the Control Panel or remote UI.
For the registration procedure, see [Top] > [Managing the Machine] > [Managing Users] > [Configuring the Personal Authentication
Management Settings] > [Registering User Information in the Local Device] in the User’s Guide found at the following URL.
Importing/Exporting Registered Users

Users registered in the host machine can be exported to and imported from a file.
This function can be used for backing up user information, and can also be used for duplicating user information to another device.
Data Data
Used as backup
Copy the user data

to another device
■ Procedure for Exporting Registered Users

Registered user information can be exported to a CSV file.
Although the operation can also be performed from the Control Panel, this section introduces the operation from remote UI.
1. Start remote UI as a user with administrator privileges.
2. Click [Export] in [Settings/Registrations] > [Management Settings] > [User Management] > [Authentication
Management] > [User Management].
3. Select the file format (it is not necessary to change the default setting [User Authentication Format]), and click
[Export].
22
2. Authentication
4. The [File Download] dialog box will appear. Save the file to any location.
■ Procedure for Importing Registered Users

Import the exported CSV file.
2. Click [Import] in [Settings/Registrations] > [Management Settings] > [User Management] > [Authentication
Management] > [User Management].
3. Click the Browse button, specify the file to import, select the file format, and then click [Import].
■ Using the Setting Information Export/Import Function (DCM)

Since registered user information is information covered by the [Import/Export All] function, registered users can be exported and
imported using the [Import/Export All] function.
For details on the work procedure, refer to“Procedure Using [Import/Export All] in the [Settings/Registration] Menu” on page
141.
Administrator Users (Reference Information)

■ System Administrator
The system administrator is a user who can manage all of the items*1in [Settings/Registration] on the device.
The conditions for becoming a system administrator differ depending on the device authentication method.
*1. This excludes the case where a password has been set on the Security Policy Settings screen.
23
2. Authentication
In the case of User Authentication

The system administrator should be a user for whom "Administrator" is set as the user's role in [Settings/Registrations] >
[Management Settings] > [User Management] > [Authentication Management].
In the case of UA, multiple users can be set as system administrators.
In the case of Department ID Authentication

The system administrator should be a user (or a department) for whom [System Manager ID] and [System Manager PIN] are
specified in [Settings/Registrations] > [Management Settings] > [User Management] > [System Manager/Contact Person
Information Settings].
In the case of Department ID authentication, since system administrator privileges are granted to the department ID, a department
where multiple users belong may become the system administrator.
■ Security Administrator
The security administrator refers to the administrator who configures and manages the security policy.
Although "system administrator" = "security administrator" since the security policy can be configured and managed by system
administrators, if a password is set in Security Policy Settings, then only system administrators who know that password can act
as security administrators.
Example of the Password Settings screen of Security Policy Settings
■ MEAP Administrator
A MEAP administrator is an administrator who can access SMS (Service Management Service) to configure the setting of the
device authentication method and manage MEAP applications.
Basically, system administrators serve as MEAP administrators.
24
2. Authentication
If a user who does not have system administrator privileges attempts to log in to SMS, the following message is displayed and
the login fails.
Screen example
Management of User Authentication (Adding, Editing and Deleting)

The method of managing users in User Authentication differs depending on the authentication database.
When managing users on a local device

To manage users on a local device, access the following:
• [Settings/Registration] > [Management Settings] > [User Management] > [Authentication Management] > [User Management]
For the detailed procedure, see [Top] > [Managing the Machine] > [Managing Users] > [Configuring the Personal Authentication
Management Settings] > [Registering User Information in the Local Device] in the User’s Guide found at the following URL.
When managing users on a server

To manage users on a server, register the authentication server to the device and perform user management itself on the server.
For the detailed procedure, see [Top] > [Managing the Machine] > [Managing Users] > [Configuring the Personal Authentication
Management Settings] > [Registering Server Information] in the User’s Guide found at the following URL.
Managing Picture Login (Adding, Editing, Deleting)

Since user management uses the authentication management function in the host machine when Picture Login is enabled,
although the standard user management procedure is as described in“Registering/Editing/Deleting Users” on page 22, Picture
Login also offers unique registration/edit methods.
The following gives an introduction of the user management methods which are unique to Picture Login.
■ Automatic Registration Function Using Print Jobs

This function performs automatic registration using information contained in a print job.
If the user information contains the domain name, computer name, and department ID, they are associated and then registered.
This function can be turned ON/OFF using the following menu.
Control Panel:
[Settings/Registration] > [Management Settings] > [User Management] > [Authentication Management] > [Picture Login] >
[User Registration Method]
Remote UI:
[Settings/Registrations] > [Management Settings] > [User Management] > [Authentication Management] > [Basic Settings]
> [Authentication Settings] > [Picture Login] > [User Registration Method:]
25
2. Authentication
NOTE:
If any of the password policy settings is set to "On", when a user is automatically registered using a print job by this function, the
password information is registered as "blank".
In that case, the automatic registration succeeds even if any of the restrictions is set to "On" in the password policy settings. (The
password policy settings are not checked during automatic registration.)
When a login is performed using the password on the Control Panel or remote UI, the restrictions set in the password policy settings
are checked, and the operator may be prompted to change the password depending on the settings.
■ Manual Registration/Edition from the Settings Menu on the User Icon Selection
Screen
There is a user registration button in the user icon selection screen and a user information edit button in the "Settings Icon (Gear
Icon)". These buttons are used to access the settings screen for registration.
New Registration
Click the user registration icon to display the [Register User] screen, and then enter the required items and click [OK].
NOTE:
The user registration icon is only enabled when the [Register Manually from Settings Menu] check box is selected in [Settings/
Registrations] > [Management Settings] > [User Management] > [Authentication Management] > [Basic Settings] > [Authentication
Settings] > [Picture Login] > [User Registration Method].
26
2. Authentication
Editing
Press the settings icon and press [Edit User] to edit the existing user information.
When this menu is selected, a list of the icons for already registered users is displayed. Select the icon for the user you want to
edit. This menu is always displayed.
27
2. Authentication
Related service mode

The service mode settings related to the authentication function are shown below.
Path Description
COPIER > OPTION > FNC-SW > PICLOGIN Set ON/OFF of Picture Login
COPIER > Function > INSTALL > CARD Function running in conjunction with the New Card Reader settings
COPIER > Function > CLEAR > CARD Initialize the user DB of New Card Reader (Only when the login service is User
Authentication)
(LEVEL 2) COPIER > OPTION > ACC > CC-SPSW Set ON/OFF of the CCV function
COPIER > OPTION > ACC > CARD-SW Set display of the screen while CCV is used
COPIER > OPTION > ACC > COIN Set ON/OFF of the billing mode
COPIER > OPTION > USER > RUI-RJT. Set ON/OFF of the lockout function of the web server
COPIER/OPTION/FUC-SW/UA-OFFSW Set ON/OFF of the integrated authentication function
COPIER > Function > CLEAR > PWD-CLR Initialize the password of the administrator user
COPIER > Function > INSTALL > BLE-USE ON/OFF of BLED module option
28
3 Security Function
Hard Disk Security.............................. 30
Protection of Encryption Keys,
Certificates and Passwords............. 31
Security Policy Function......................33
Restrict Service Representative
Access Function.............................. 38
Function to Mask the Screen during
Remote Access............................... 44
Service Mode Login History Display
Function...........................................47
3. Security Function
Hard Disk Security
Management Settings of Hard Disk

Besides data of originals that is accumulated using the fax function, this machine's hard disk stores information registered in the
address book and password information of the address book. Therefore, management of the data in the hard disk requires reliable
security measures.
The machine is equipped with data encryption and deletion functions for data management to prevent information leakage and
to maintain safety and confidentiality.
Hard Disk Encryption

Previously, it was necessary to install an optional board (HDD Encryption Kit) to encrypt the hard disk, but this function has
become a standard function with the encryption chip installed to the Main Controller.
The encryption chip internally generates encryption keys so that any information read from or written to the hard disk (including
system software) is encrypted. Encryption prevents leakage of confidential information (temporary image data generated when
copying and printing, registered information in the address book as well as its password information) if the hard disk is stolen.
There is no setting to disable encryption. (Encryption is always performed.)
Due to the new on-board design of the encryption chip, it is no longer necessary to install the optional board.
As a result, it is no longer necessary to configure the service mode settings that were conventionally configured during installation.
NOTE:
For the encryption technology, this model has the Canon MFP Security Chip 2.10, which is compliant with the FIPS140-2 Level 2
information encryption processing standard established by the US government. The Canon MFP Security Chip 2.10 is validated
by the Cryptographic Module Validation Program (CMVP) in the US and Canada and the Japan Cryptographic Module Validation
Program (JCMVP).
Encryption Key
When an encryption key is generated by the encryption chip, it is normally stored in the encryption chip, and is also backed up
to a location other than the Main Controller just in case of a Main Controller failure. Therefore the encryption key is not lost when
the Main Controller is replaced. The encryption key is automatically backed up when the Main Controller is operating normally.
When the Main Controller is replaced, the encryption key is automatically restored. Therefore, backup and restoration are not
necessary.
Points to Note
The new on-board design of the encryption chip has necessitated the following points to note.
• The Main Controller PCB has a connector for the main hard disk and a connector for the mirroring disk. When replacing the
hard disk, be sure not to connect the new hard disk to the wrong connector.
• Installing the hard disk and the Main Controller to a device of a different serial number will result in an error code and render
the device unusable.
• The key initialization function is not used during normal service. If this function is executed, the data will be lost and the HDD
will need to be formatted.
30
Protection of Encryption Keys, Certificates and Passwords

The Main Controller PCB of this machine has TPM installed. “TPM” stands for “Trusted Platform Module” and has a functionality
to generate and store encryption keys as well as the public-key encryption arithmetic function.
TPM protects security data (passwords, certificates and encryption keys) stored in the Flash. It does not protect non-security data
such as setting, registered, or saved data.
Security data are encrypted/decrypted using the TPM key inside TPM.
TPM
Root Key
Since the TPM key is safely

TPM Key stored using the root key in
the TPM chip, high security
is maintained.
Memory area
Password
Encryption Key Public Key Pair for Data Storing Key User Certificate
SSL Communication
All information is encrypted and stored by the

TPM key which was encrypted by root key.
As it is practically impossible to extract the TPM key from the chip, the machine's security data is well-protected even when the
following cases occur:
• When the hard disk or the Main Controller PCB is removed and installed in a MFP with another serial number (TPM holds
model information of the model TPM Settings was enabled for)
• When the machine's system is hacked via network
To enable this feature, set the following setting to [ON]. (Default: OFF)
• [Execute Management Settings] > [Data Management] > [TPM Settings] > [ON]
Security Data Structure

The operation of the security function differs depending on the TPM settings on the UI.
There are 2 types of TPM settings, and the respective flows of security data are explained below.
TPM Key
TPM
Public Key
USB flash drive
Backup Key
for TPM failure
Common
Key
Password Password
Flash PCB
Image diagram when the TPM setting is enabled
When TPM Settings is enabled, the TPM key becomes valid. This means a key is applied on 3 levels and security data of each
machine is safely protected.
When this setting is enabled, security data consists of the 3 keys and data of multiple passwords stored in the Flash PCB.
31
Each data is stored in the specified storage location. (Enclosed in blue in the above diagram)
These data are linked with the security data in the lower layer, and the function does not work unless all the data become available.
Note that, as a backup feature in the case of failure, a backup key is temporarily stored in the Flash PCB.
(Only the first time TPM Settings is set to ON)
This key can be backed up using a USB flash drive. After backed up, it is deleted from the Flash PCB.
CAUTION:
Make sure to always back up the key when TPM Settings is enabled (set to ON) and properly store the key data.
Because the stored public key data becomes lost upon failure/replacement of the Flash PCB, security data cannot be correctly
decoded. In this case, "Initialize All Data/Settings" of Settings/Registration needs to be executed to disable TPM settings.
When TPM Settings is disabled, the TPM key becomes invalid; security data is protected only by the shared key.
Security data of each machine is protected at the same level as that of the conventional machines.
When TPM Settings is disabled, security data consists of the shared key and data of multiple passwords stored in the Flash
PCB. Unlike when TPM Settings is enabled, stored password data is initialized upon failure/replacement of the Flash PCB.
For the operation procedure, see the section below in the User's Guide found at the following URL.
• https://oip.manual.canon/
[Top] > [Settings Menu] > [Management Settings] > [Data Management]
32
Security Policy Function
About Security Policy Function

The security policy function is used to collectively configure the security-related settings, which were located on various screens,
as security policies.
If the user has set security policies such as basic policies on information security and remedy standards, the settings can be
managed/configured collectively on the basis of the security policies.
In previous models, network security settings were located on the network settings screen and interface security settings were
located on the interface settings screen, which made it bothersome to configure security settings at a time. The security policy
function of this model enables security-related settings to be configured on one screen.
These settings can be protected using a dedicated password to achieve a high level of security measure.
Various security settings are

gathered into one page.
The information configured in the security policy can be exported or imported using the DCM function, and can be copied to
multiple devices together with other information to be duplicated to multiple devices.
By using iW EMC DCM Plug-in, the settings can be copied to multiple devices at a time.
Data
Security policy
settings
DCM File
NOTE:
The security policy password is also included in the policy setting information copied using the Import/Export All function.
When a password-protected file is imported, a security password is set on the device.
Password-protected files cannot be imported to devices where a security password has been already set.
Specifications
Administrator who can configure security policy settings
Only system administrators can access the Security Policy Settings screen, therefore the settings can be configured only by
system administrators.
Password protect the security policy setting function

The security policy setting function can be protected with a password (policy password) to distinguish between ordinary
system administrators and system administrators who also serve as security policy administrators.
Policy passwords are set by system administrators and cannot be changed by users other than system administrators,
thereby preventing creation of security holes.
33
NOTE:
When a password is set for the security policy setting function, this password is required to execute [Initialize All Data/Settings] in
the [Settings/Registration] menu.
This prevents users other than security policy administrators from initializing the device and disabling the security policies.
Linked operation with the Restrict Service Representative Access function

Linked operation with the Restrict Service Representative Access function can be set as one of the policies.
However, if the "Restrict Service Representative Access" function is enabled, execution of the service mode for initializing
the above-mentioned policy password is restricted and the service mode cannot be executed.
Limitations/Points to Note
Points to note when "Prohibit Use as USB Device" is enabled
When "Prohibit Use as USB Device" is enabled, security-related settings are restricted from being changed, therefore caution
is required when configuring settings during installation.
For example, when "Prohibit Use as USB Device" is enabled, functions to be performed by a service technician using USB
flash drive (e.g. installation of applications) are not available.
NOTE:
In consideration of convenience of service works, the restriction is canceled in the following mode.
• Download Mode
• Some service mode items (see below)
• (LEVEL 2) COPIER > FUNCTION > DBG-LOG > LOG2USB
Save debug logs to a USB storage device
• (LEVEL 2) COPIER > FUNCTION > MISC-P > RPT2USB
Save report information to a USB storage device
Import/Export All function

When security policies are set, settings that do not comply with the security policies cannot be imported.
Settings cannot be imported if the security policy password of the export source device and that of the export destination
device do not match. In such cases, it is necessary to unset the password of the import destination device or set the same
password as that of the export source device.
When password-protected security policy settings are imported, the same password is set on the import destination device.
Connection of the PS Controller

Some PS controllers have their own security settings. Contact the Support Dept. of the sales company to check whether a
PS controller connected to this machine support the function.
When a PS controller not supporting this function is connected to the machine where the security policies are
already:
The security policy settings, including the security administrator/policy settings, are automatically cleared. Settings/
Registrations menu settings forcibly changed by the security policies when the settings are cleared cannot be restored.
If you try to newly create security policies on this machine connected with a PS controller where the function is not
supported:
If connection with a PS controller where the function is not supported is detected, the policy editor will not work at all. It
is not possible to set the security administrator password or configure policy settings.
34
Screens Displayed When Security Policies Are Applied

If security policies are in effect, the following messages appear when you try to access the [Settings/Registration] screen.
Example of the remote UI screen
Example of the Control Panel (Touch Panel) screen
If the security administrator password is set up, you are prompted to enter this password when executing [Initialize All Data/
Settings].
Security administrator password entry screen
Procedure to Check Configured Settings

The configured policy settings can be confirmed on the following screen in remote UI.
35
2. Display the following screen.

• [Settings/Registrations] > [Management Settings] > [Security Settings] > [Security Policy Settings] > [Confirm Security
Policy]
Exporting and Importing Setting Information

Since security policy settings are covered by the setting information export/import function (hereinafter referred to as the [Import/
Export All] function), the settings can be exported and imported using the [Import/Export All] function.
Security policies can be exported/imported together with other setting information using the [Import/Export All] function, and it is
also possible to export/import only security policy information.
■ Export Procedure
1. Start the remote UI as a system administrator user.
2. Select the following item to execute export. (For the detailed procedure, refer to “Procedure Using [Import/Export
All] in the [Settings/Registration] Menu” on page 141.)
• [Settings/Registrations] > [Management Settings] > [Data Management] > [Export] > [Security Policy Settings]
Screen example
■ Import Procedure
The procedure to import security policy setting information is the same as the normal procedure for importing DCM files. For the
detailed procedure, refer to “Procedure Using [Import/Export All] in the [Settings/Registration] Menu” on page 141.
36
NOTE:
• If there are policies that cannot be recognized by the model, the unrecognizable policies are ignored.
• When policies of a device where a security password is set are applied to a device where a security password is not set, the
same password will be set.
Differences between Security Administrators and System

Administrators
In the Security Policy Settings function, in addition to the conventional "system administrator", there is an administrator called
"security administrator".
The system administrator is a user for whom the role "Administrator" is set on the User Management screen and is allowed to
operate/configure the settings of all the Settings/Registration menu items of the device.
Note that even the system administrator cannot operate or change the settings against the security policies set by the security
administrator described below.
The security administrator creates, applies, edits, backs up and restores security policies.
The security administrator is a system administrator (the user for whom the role "Administrator" is set on the User Management
screen) and knows the password for the security policy settings. (There is no role named "Security Administrator".)
Account Settings/Registration menu Policy-related

Add/ Settings Settings Initialize Initialize Imple- Browse Backup/ Disable
delete (Adminis- (Other (Settings/ (Service ment/ restore the re-
trator set- than ad- Registra- mode) change strictions
tings) ministra- tion
tor set- menu)
tings)
Security Administrator *1 *1 -
System Administrator *1 *1 - - - -
End users - - *1 - - - - - -
Service technician - - - - - -
Initialization of the Security Administer Password

If the password for the security policy settings is set on a device and then forgotten, the settings restricted by the policies cannot
be changed on the device.
In such a case, the service technician can execute the following service mode to initialize the security policy administrator
password.
• (LEVEL 2) COPIER > FUNCTION > CLEAR > PLPW-CLR
CAUTION:
If the Restrict Service Representative Access setting ([Settings/Registration] > [Management Settings] > [Device
Management] > [Restrict Service Representative Access]) is enabled, the foregoing service mode cannot be executed.
Be sure that the user understands the importance of not forgetting the password when setting the password for the security
policy settings with the Restrict Service Representative Access setting enabled.
If the password is forgotten, a remedy such as initialization of the HDD will have to be performed.
*1. Restricted by the policies
37
Restrict Service Representative Access Function

This function is provided for users to prevent leakage and loss of user information due to unauthorized use of service mode
against the user's will.
By configuring this setting from [Settings/Registration], access to and operation of service mode related to information related to
user asset information (such as the administrator password. Refer to “Restricted Settings” on page 40 ) are restricted.
System Administrator
(User) Service Technician
(CE)
Settings
2. Settings related
1. Enable this function in advance. to user assets cannot
be changed.
What Is User Asset Information?

User asset information is data generated when the user uses the device and is stored in the HDD or other memory devices.
In this function, information that should be set/operated by the user (for example, network settings, security function settings,
etc.) is also defined as user assets.
Purpose of This Function

Some of the operations executable and settings accessible in service mode contain information on user assets.
Settings and operations related to this information are preferably executed under the supervision of the user, but it had been
possible for anyone that has access to service mode to freely execute such operations and settings.
This function ensures security without relying on the operation.
Advantages and Restrictions

Enabling this function results in the following advantages and restrictions for users and service technicians.
Advantage Restriction
User • Operation and configuration of settings related to user asset If the password is set and then forgotten, the
information by service technicians are restricted, thereby re- device needs to be initialized.
ducing security risks.
• A restraining effect is also expected because operations in
service mode are recorded as system audit logs.
Service technician It is possible to reduce risks such as accidentally operating user Some of the service mode items cannot be
asset information. operated.
Function Overview
The overview of this function is shown below.
• Users can restrict access to user assets information by configuring this setting.
• When this function is ON, service technicians cannot perform any operation on user asset information.
• When this function is ON, operations related to user assets information and accesses for changing settings are recorded in
audit logs.
• The settings of this function are covered by the export/import function.
38
Setting Procedure
Follow the procedure shown below to configure the settings of this function.
1. Log in using an account with administrator privileges.
2. Access the following menu, and configure the settings.

• [Settings/Registration] > [Management Settings] > [Device Management] > [Restrict Service Representative Access]
ON: Restrict
The settings related to user assets in service mode can no longer be configured/executed. Even if a target item is
selected, the "OK" button remains disabled and cannot be pressed.
OFF (Authentication is required.)

The settings related to user assets in service mode can be configured/executed by performing user authentication
before accessing the service mode. Before performing user authentication, the state of the screen is the same with that
of the screen with access restricted (this function enabled), i.e. the button is disabled.
Access after authentication
All settings can be changed.
Access without authentication

Settings related to information on
user assets cannot be changed.
OFF: Allow
All the items in service mode can be executed. (Operation is available as before.)
Procedure to Confirm the Settings

Follow the procedure shown below to check whether this function is enabled.
■ Procedure for Checking in Service Mode

Follow the procedure shown below to check in service mode whether or not the Restrict Service Representative Access setting
is enabled.
1. Enter service mode.
39
2. Check if [RESTRICTED MODE] is displayed on the top screen.
■ Procedure to Check in the [Settings/Registration] Menu

Follow the procedure show below to check in the [Settings/Registrations] menu whether or not the Restrict Service Representative
Access setting is enabled.
1. Start the remote UI as a system administrator user.
2. Check the following setting.

• [Settings/Registrations] > [Management Settings] > [Device Management] > [Settings for Service Representative
Access Restriction]
• Restrict: The service mode function is restricted.
• Do Not Restrict After Authentication: The service mode function is restricted, but is not restricted after authentication
is performed.
• Do Not Restrict: The service mode function is not restricted.
Procedure to Cancel the Setting

Follow the procedure show below to cancel the restriction on service representative access.
2. Set the following parameter to [Do Not Restrict].

• [Settings/Registrations] > [Management Settings] > [Device Management] > [Settings for Service Representative
Access Restriction]
Restricted Settings
The following settings are restricted when this function is enabled.
■ [RESTORE] Button
The [RESTORE] button is disabled by enabling this function.
40
■ Service Mode
Enabling this function restricts operation/configuration of the following settings.
No. Main item Intermediate Sub item Title Audit log

item
1 FUNCTION CLEAR PWD-CLR Clear of system administrator password
2 FUNCTION CLEAR ADRS-BK Clearing of address book
3 FUNCTION CLEAR OPTION Clear of service mode setting VL(OPTION)
4 FUNCTION CLEAR MMI Clear of user mode setting value
5 FUNCTION CLEAR MN-CON RAM clear of MNCON PCB SRAM Board ×
6 FUNCTION CLEAR CARD Clearing of card ID-related data
7 FUNCTION CLEAR CA-KEY Deletion of CA certificate and key pair
8 FUNCTION CLEAR KEY-CLR Clear HDD Encrypt Board encryption key ×
9 FUNCTION CLEAR JV-CACHE Clearing of JAVA application cache
10 FUNCTION CLEAR PLPW-CLR Clear security policy setting password
11 FUNCTION CLEAR JV-TYPE Specification of MEAP cache clear target
12 FUNCTION INSTALL HD-CRYP Execution of initial installation mode for the HDD encryption ×
board
13 FUNCTION INSTALL BIT-SVC OFF/ON of Web service of E-RDS
14 FUNCTION INSTALL FAX-USE FAX function disabled on machine with FAX Board
15 FUNCTION MISC-P TRS-DATA Moving memory reception data to Inbox
16 FUNCTION MISC-P PJH-P-1 Detail information of print job log: 100 jobs
17 FUNCTION MISC-P PJH-P-2 Detail information of print job log: all jobs
18 FUNCTION SYSTEM HD-CLEAR Initialization of specified partition ×
19 OPTION Option COIN Setting of charge management
20 OPTION Option SC-TYPE Set of Coin Manager supported machine
21 OPTION Option PDL-THR Norm PDL print set: External charge mode
22 OPTION Option MEAP-PRI Set to allow serial comctn from MEAP app
23 OPTION Option COIN-AUT ON/OFF of charge/no charge mixed setting
24 OPTION BODY SMTPTXPN Setting of SMTP transmission port number
25 OPTION BODY SMTPRXPN Setting of SMTP reception port number
26 OPTION BODY POP3PN Setting of POP3 reception port number
27 OPTION BODY FTPTXPN Specification of SEND address port (FTP) number
28 OPTION BODY STS-PORT ON/OFF of T.O.T synchronous status communication port
29 OPTION BODY CMD-PORT ON/OFF of T.O.T asynchronous command communication port
30 OPTION BODY NS-CMD5 Limit CRAM-MD5 auth method: SMTP auth
31 OPTION BODY NS-GSAPI Limit GSSAPI auth method: SMTP auth
32 OPTION BODY NS-NTLM Limit NTLM auth method: SMTP auth
33 OPTION BODY NS-PLNWS Limit plaintext auth: SMTP auth, encry
34 OPTION BODY NS-PLN Limit plaintext auth: SMTP auth, noencry
35 OPTION BODY NS-LGN Limit LOGIN authentication: SMTP auth
36 OPTION BODY MEAP-PN Setting of HTTP port number of MEAP application
37 OPTION BODY MEAP-SSL Setting of HTTPS port for MEAP
41

item
38 OPTION BODY LPD-PORT Setting of LPD port number
39 OPTION BODY SJB-UNW Set reserved secured print job upr limit
40 OPTION BODY WEBV-SW ON/OFF of WebDAV function
41 OPTION BODY SJOB-CL Set of scan job canceling by logout
42 OPTION BODY DNSTRANS Setting of DNS transfer priority
43 OPTION BODY PROXYRES Setting of proxy response to Windows
44 OPTION BODY WOLTRANS Setting of sleep recovery protocol
45 OPTION BODY 802XTOUT Setting of IEEE802.1X authentication timeout
46 OPTION BODY IKERETRY Setting of IKE retry times
47 OPTION BODY SPDALDEL Initialization of SPD value
48 OPTION BODY NCONF-SW ON/OFF of Network Configurator function
49 OPTION BODY ABK-TOOL Allow access from address book mntc tool
50 OPTION BODY IKEINTVL Setting of IKE retry interval
51 OPTION BODY AFS-JOB Set of fax server job reception port
52 OPTION BODY AFC-EVNT Set of fax client event reception port
53 OPTION BODY ILOGMODE Setting of Firewall range
54 OPTION BODY ILOGKEEP Setting of IP Filter log time
55 OPTION BODY INVALPDL Disabling of PDL license
56 OPTION BODY CDS-FIRM Set to allow firmware update by admin
57 OPTION BODY CDS-MEAP Set to allow MEAP installation by admin
58 OPTION BODY CDS-UGW Set to allow firmware update from UGW
59 OPTION BODY LOCLFIRM Set to allow firmware update by file
60 OPTION BODY IPTBROAD Set to allow broad/multicast TX
61 OPTION BODY PFWFTPRT Setting of IP filter FTP
62 OPTION BODY JLK-PWSC ON/OFF of PCAM password auth doc scan
63 OPTION BODY CDS-LVUP Set to allow CDS periodical update
64 OPTION BODY UA-OFFSW ON/OFF of unified auth function
65 OPTION BODY USER-DSP Screen display of login user name
66 OPTION BODY NO-LGOUT Switch that disables logouts
67 OPTION BODY SSLMODE Setting of HTTP/HTTPS port open/close
68 OPTION BODY BRW-CBIO CBIO link mode switch for Web browsers
69 OPTION BODY WLANPORT Set of port filter at wireless LAN side
70 OPTION BODY LIMFNC-M Whether or not to include MEAP applications in the target items
of function restriction
71 OPTION BODY RAW-PORT Allow to change the setting of the RAW RX reception port num-
ber
72 OPTION BODY WSMC-USE ON/OFF of Wireless Service Mobile Connection
73 OPTION BODY AFC-JOB Set of FAX client job sending port
74 OPTION BODY AMSOFFSW Switch to disable AMS (ACQ) mode
75 OPTION BODY PRCLTYPE Setting of dedicated protocol type
76 OPTION BODY UI-MEM ON/OFF of memory media screen display
77 OPTION BODY UI-SBOX ON/OFF of Advanced Box screen display
78 OPTION BODY UI-BOX ON/OFF of Inbox screen display
79 OPTION BODY JLG-UD-D Display/hide of user mode setting (to not leave any personal
data in job history)
80 OPTION INTFACE NWCT-TM Setting of network connection timeout
81 OPTION USER DATE-DSP Setting of the date/time display format
82 OPTION USER MB-CCV Limit of control card for Mail Box
83 OPTION USER CONTROL Charge setting of PDL job
84 OPTION USER NW-SCAN Setting of network scan function usage
85 OPTION USER IDPRN-SW Set of dept mngm cntr charge target job
86 OPTION USER BCNT-AST Set of inbox print charge target job
87 OPTION USER DPT-ID-7 Set password entry at dept ID reg/auth
88 OPTION USER RUI-RJT Connct set at invalid auth from remoteUI
42

item
89 OPTION USER PRNT-POS ON/OFF of all pauses at error job cancel
90 OPTION USER AFN-PSWD Access limit setting to user mode
91 OPTION USER PDL-NCSW Set of card management for PDL print job
92 OPTION USER FROM-OF Deletion of e-mail sender's address
93 OPTION USER DOM-ADD Additional entry of e-mail destn domain
94 OPTION USER FILE-OF File send prohibition to entered address
95 OPTION USER MAIL-OF E-mail TX prohibition to entered address
96 OPTION USER IFAX-OF IFAX send prohibition to entered address
97 OPTION USER JA-SBOX Setting of linking with Advanced Box:SAM
98 OPTION USER JA-DFAX Setting of direct fax transmission: SAM
99 OPTION USER JA-REP Setting of TX Report with image: SAM
100 OPTION USER JA-FREP Setting of Fax TX Report with image: SAM
101 OPTION USER JA-BOX Setting of Inbox document operation: SAM
102 OPTION USER JA-FORM Setting of image composition: SAM
103 OPTION USER JA-PREV Setting of preview page deletion: SAM
104 OPTION USER JA-PULL Setting of network scan: SAM
105 OPTION USER JA-PDLB Set of printer driver multi box save:SAM
106 OPTION USER JA-JOBK Setting of job merge allowance:SAM
107 OPTION USER JA-JDF Setting of JDF: SAM
108 OPTION USER JA-RUI Setting of Inbox document access: SAM
109 OPTION USER JA-WEB Setting of Inbox document upload: SAM
110 OPTION USER EXP-CRYP ON/OFF confdntial encrypt: add book exp
111 OPTION USER LGCY-SCP Switch to enable secured print
112 OPTION USER MEAPSAFE Setting of MEAP safe mode
113 OPTION USER JA-WIFI Setting of SAM Wi-Fi direct print
114 OPTION USER SJ-CLMSK ON/OFF secured job stop button display
115 OPTION USER SJ-UNMSK Secured job masking cancellation switch
NOTE:
Selecting one of the settings above on the service mode screen and clicking the ‘i’ button brings up a message indicating the
setting is restricted by this function. This message always appears regardless of the value entered for the Restrict Service
Representative Access setting.
43
Function to Mask the Screen during Remote Access

This function ensures security during servicing work using remote connection.
The machine has an option called Remote Operation Viewer for remote control via a network. This option enables a service
technician to perform maintenance on the machine from a remote location.
However, the same screen is displayed on the Remote Operation Viewer screen and the Control Panel during the work, which
carries the following risks.
• The screen being operated can be seen by the user.
• During remote operation, the user may perform an operation on the Control Panel and an unexpected processing may be
executed.
To solve these security problems, a function has been added to display a message on the Control Panel screen when the machine
is being operated remotely using Remote Operation Viewer in order to prevent the user from performing unexpected operations.
As shown in the figure below, the mask screen is displayed when this function is enabled.
Canon Remote Operation Viewer screen Operation Panel
The mask screen is

displayed on
the Control Panel
screen when this
function is enabled.
Examples of Screen Display
Functional Specification
The specifications of this function are shown below.
44
• When this function is enabled, a mask screen is displayed on the Control Panel. When the function is disabled, the original
screen is displayed again.
Example of the displayed mask screen

• This function is disabled when the following operations are performed.
• Press [LUI MASK] on the service mode top screen.
• Exit Remote Operation Viewer.
• The remote access is disconnected due to a network failure, etc.
• The machine is shut down (power down) or restarted.
• If this function is disabled while the service mode is being operated, the service mode is forcibly exited, and the previous
screen is displayed. (However, the service mode is not forcibly terminated if the Updater screen has been accessed from
service mode.)
• When this function is enabled, all operations (operations from the Touch Panel or hardware keys) other than screen
brightness adjustment and operation on the Energy Saver key are disabled.
Procedure for Enabling This Function

The procedure for enabling this function is shown below.
1. Use the Remote Operation Viewer to access the machine, and start service mode.
2. Press [LUI MASK], and check that the button is enabled (has turned light blue).
Procedure for Disabling This Function

The procedure for disabling this function is shown below.
45
1. Perform one of the following operations.

• Access the service mode, press [LUI MASK], and check that the button is disabled (has turned gray).
• Exit the Remote Operation Viewer.

• Disconnect the network (disconnect the network cable, disable the network function, etc.).
• Shut down or restart the machine.
46
Service Mode Login History Display Function

This function is a function to display the most recent date and time of login to service mode on the service mode top screen.
Only the service technician who is in charge of the machine logs in service mode.
Therefore, in the case that unfamiliar date and time are displayed in the access history, the service technician can notice that a
third person logged in service mode.
This function is a security function to prevent unauthorized access to service mode.
47
4 Firmware
Management
Overview............................................. 49
Update Using Updater.........................58
Version Upgrade via SST....................79
Version Upgrade using USB Memory
Storage Device................................ 86
Related Service Mode.........................99
4. Firmware Management
Overview
Overview
There are two types and four ways to upgrade the version of the firmware of the host machine.
Version Upgrade Using Updater Function
This is a version upgrade method using the Updater function of the host machine. Firmware can be downloaded and
decompressed without stopping the host machine, so the down time is short.
• Method to update by connecting a USB flash drive
• Method to update by accessing the Content Delivery System (hereinafter referred to as "CDS") server or Local CDS
server
Version Upgrade Using Download Mode

This is a version upgrade method performed with the host machine in download mode. While in download mode, the host
machine cannot be used, so the down time is long.
• Method using the service support tool (hereinafter referred to as "SST")
• Method to update by connecting a USB flash drive
Any of these methods can be used to upgrade the version of firmware, but taking into account the out-of-service hours such as
down time and work time, the method of using the Updater function and connecting a USB flash drive is recommended.
iR device
System software 㻼㻯㻌㼒㼛㼞㻌㼟㼑㼞㼢㼕㼏㼑
storage folder Download mode
(Safe mode)
System
System
System Software SST Menu

System 㻺㼑㼠㼣㼛㼞㼗㻌㼏㼛㼚㼚㼑㼏㼠㼕㼛㼚 System
System USB Menu

System 㼀㼑㼙㼜㼛㼞㼍㼞㼥
CDS Server/ 㼟㼠㼛㼞㼍㼓㼑㻌㼍㼞㼑㼍
Local CDS Server USB㻌㼏㼛㼚㼚㼑㼏㼠㼕㼛㼚
System
System
Updater 㻿㼥㼟㼠㼑㼙㻌㼍㼞㼑㼍
System Software
CAUTION:
When "Restrict Special Mode Operations" is ON (Settings/Registration > Management Settings > Device Management >
Restrict Special Mode Operations), the machine cannot enter download mode.
If you attempt to enter download mode from this situation, the following message indicating that the usage is restricted will
appear.
"ATTENTION. Download mode cannot be used. To enable this mode, set 'Restrict Special Mode Operations' of the
administrator settings to 'OFF'."
When performing the work such as firmware update by entering download mode, it is necessary to disable this setting.
■ Version Upgrade Using Updater Function

Using the [Updater] implemented in the host machine, download/update the firmware.
49
Service mode top screen
Method to update by connecting a USB flash drive

Connect to this equipment a USB flash drive on which the firmware has been saved, and update the firmware using the Updater
function.
For the following reasons, this method is a procedure that requires the least amount of down time and work time.
• Firmware can be download/decompressed while the host machine is ready for operation.
• It is possible to schedule application of firmware, so application can be executed outside the user's working hours.
Method to update by accessing the CDS server/Local CDS server

Using the Updater function of this equipment, access the CDS server or Local CDS server, and download/decompress/apply the
firmware.
To access the CDS server, it is necessary to connect the host machine to the Internet.
Like the method to update by connecting a USB flash drive, the down time is short, but the work time may become longer
depending on the network traffic status because the firmware is downloaded via the Internet.
■ Version Upgrade Using Download Mode

Method using SST
This method uses a tool for service technicians which is installed on a PC and used.
Internet connection is not required because the firmware stored in the local disk of the PC can be used for download and upload.
Example of SST Screen
50
NOTE:
When using SST, be sure to use the V4.81 or later.
Method to update by connecting a USB flash drive

Connect a USB flash drive where the firmware is stored to the device, and download or update the firmware in download mode
or service mode.
Just like SST, neither Internet connection nor PC is required.
■ Version Upgrade using USB Flash Drive

Connect a USB flash drive where the firmware is stored to the device, and download or update the firmware in download mode
or service mode.
Just like SST, neither Internet connection nor PC is required.
Limitation
Do not turn OFF the power while downloading/writing the system software.
Doing so may cause a failure of machine startup.
If the machine becomes unable to start, start it up in download mode (safe mode) *1, and download the software again.
NOTE:
With the previous models, the error code of E753-0001 occurs when downloading the system software for the option that is not
installed. With this machine, however, no error occurs even if downloading the system software for the option that is not installed.
Upgrading Procedure
■ Obtaining the System Software (In Case of Using SST/USB Device)
Access the CDS server and download the system software of the machine.
When downloading the software, download the software for SST.
Save the downloaded software to the PC in which SST is installed.
■ Obtaining the System Software (In Case of Using Local CDS)

Access the CDS server and download the system software of the machine.
When downloading the software, download the software for the local CDS.
Register the downloaded software in the local CDS server.
■ Starting the Machine in Download Mode (when Using SST or a USB Device)
Perform one of the following procedures to enter download mode.
• Entering download mode from service mode (recommended)
• COPIER > Function > SYSTEM > DOWNLOAD
• Starting the machine while pressing numeric keys 2 and 8 (safe mode)
■ Upgrading System Software

Upgrading is performed in two steps: downloading the system software and then writing it.
Download the system software with SST, a USB device, or via a network.
The system software downloaded to the machine is stored in the temporary storage space.
When the machine is restarted, the downloaded system software is written to the system area and applied.
When the system software is successfully applied, the machine is automatically restarted using the downloaded system software.
• Upgrading with SST
For details of the procedures, refer to “Version Upgrade via SST” on page 79.
• Upgrading with a USB Device
For details of the procedures, refer to “Version Upgrade using USB Memory Storage Device” on page 86.
*1. by turning ON the power while pressing numeric keys 2 and 8
51
• Upgrading with CDS

For details of the procedures, refer to “Update Using Updater” on page 58.
CAUTION:
Execution environment of MEAP has been changed in platform V3.4. When upgrading system software with platform
version V3.3 or earlier to V3.4 or later, MEAP applications need to be upgraded.
There are two types of MEAP applications: application where upgrading is performed automatically, and application where
upgrading needs to be performed manually. For information on applications that need manual upgrading, contact the
Support Dept. of the sales company.
Applications that need manual upgrading must be upgraded by referring to “Work Due To Change in Execution Environment
of MEAP” on page 112 before upgrading system software.
■ Checking the Version

Execute the following service mode to confirm whether the processing was completed correctly.
• COPIER > DISPLAY > VERSION
Automatic Updates for Options

If the system software version of an added option or replaced PCB is not compatible with the system software of the host machine,
this function updates the option’s system software to a compatible version stored in the host machine.
PCB
Machine
t
en
em
p lac
Re
Option A
de
gra
Up
Data
PCB Ver1.1
Data
Intallation
System Software Option B
Data
Upgrade
PCB Ver 1.2 Insta
llatio
n
Data
OptA Ver2.0 Upg
ra d e
Data Data
Opt A Ver1.2 Opt B Ver1.1 Data
Opt B Ver1.0
■ Required Conditions
When using this function, the following conditions must be met.
• The following service mode is set.
• COPIER > OPTION > FNC-SW > VER-CHNG
• The following data is stored in the host machine.
• Target system software (including options)
NOTE:
The system software of PCBs and options in the host machine is automatically updated at the time of update using USB, CDS or
SST.
■ Target PCB
For the PCBs supporting this function, check the list of target PCBs. Sample of the list is shown below.
In the case of checking the list of target PCBs of a particular model, refer to [Appendix] in the Service Manual of the device.
52
List of Target PCBs of Automatic Update (Sample)
Category Sample option Sample PCB Related service mode

Host ma- AAA Controller AAA Controller PCB COPIER > DISPLAY > VERSION > AAA-CON
chine BBB Controller BBB Controller PCB COPIER > DISPLAY > VERSION > BBB-CON
Option CCC Option CCC Option Controller PCB COPIER > DISPLAY > VERSION > CCC
DDD Option DDD Option Controller PCB COPIER > DISPLAY > VERSION > DDD
EEE Option EEE Option Controller PCB COPIER > DISPLAY > VERSION > EEE
■ Operation Overview
• Version match is checked when the machine is started.
• Version match with the system software versions of options and PCBs is checked. If it is judged that the version does not
match (not a supported version), a screen prompting the user to update appears on the Control Panel.
• Press the "Update" button on the screen to automatically update the system software.
• If an error occurs during automatic update, the process where the error occurred is retried, and if it fails, the system software
is restored to the old version.
• If the host machine model is different from the model of the system software installed in the option to be added, the screen
notifies the user of version mismatch and prompts for update regardless of the VER-CHNG setting. (Example: Finishers that
can be connected to iR-ADV6500 series can be connected to iR-ADV 8500 series, but it is judged to be version mismatch
if a Finisher applied with system software only for iR-ADV6500 series is connected to iR-ADV 8500 series.)
In this case, pressing [Update] executes the version upgrade process to resolve the mismatch.
Pressing [Skip] retains a status similar to that of a usual version mismatch (printing is disabled).
• If one of the followings is satisfied, the auto update function stops the process and the normal startup processing occurs.
• There is no mismatch between the system and the system software configuration.
• VER-CHNG is set to 0 (function is disabled) in service mode.
• VER-CHNG is set to 1 (version upgrade only) in service mode, and there is an option or PCB that requires a version
downgrade.
• The software of a connected option is not appropriate for the host machine.
• The [Skip] button is pressed on the screen notifying you of mismatch.
53
• If VER-CHNG is set to 1 (version upgrade only) in service mode and there is an option or PCB that requires a version
downgrade, the following message appears and the auto update function stops the process.
When the above message appears, the alarm code "70-0087" is generated at the same time.
In that case, manually install system software of a matching version using, for example, a USB flash drive.
■ Flow of Operation
The flow of operation of this function is shown below.
1. Enable the following service mode in advance to enable this function.

• COPIER > OPTION > FNC-SW > VER-CHNG
2. Turn OFF the power of the machine, and add an option or replace the PCB.
3. Turn ON the power of the host machine.

This function checks version mismatch, and displays the following screen if it judges that the versions mismatch.
4. Press [Update] to update the system software of the added/replaced option or PCB.
54
Third-Party Software
The system software of this series contains some software and modules created by third parties (hereinafter referred to as third-
party software).
Because the third-party software is also updated at the time of system software update, the license agreement for the software
is required.
After the platform version has been upgraded to V3.4 or later due to a system software update, the <Notification> screen appears
on the Control Panel when starting the device for the first time after the update, prompting the user to review "Third-Party Software"
where the license conditions for the third-party software are described.
Note that the screen appears only when the platform version is upgraded. If the version remains the same, the screen does not
appear.
The following shows the conditions for displaying/not displaying <Notification>.
Conditions for displaying <Notification>

• At first startup after upgrading
• Platform version after the upgrade is V3.4 or later
• Platform version is upgraded
Conditions for not displaying <Notification>

• At startup for the second time or later after upgrading
• There is no change in the platform version
• Platform version after the upgrade is V3.3 or earlier
Example: When the platform version is upgraded from V3.2 to V3.4, <Notification> is displayed. It is not displayed if the system
software was upgraded but the platform version was not (e.g. update from V3.4 to V3.4).
The <Notification> screen includes the following URL for User's Guides. Make sure to access the link, open the product's User's
Guide and have the user review the posted PDF file, "Third-Party Software."
Example of the page posting "Third-Party Software"
55
The <Notification> screen is also accessible from the counter screen. Have the user administrator review "Third-Party Software"
before the implementation of the third-party software if planning a pre-installation or the user administrator cannot confirm it at
initial startup.
■ Remedy To Be Performed when the License Conditions Are Not Agreed

If the user does not agree with the license conditions, the system software cannot be used; therefore, follow the procedure shown
below to downgrade the version.
1. Back up the setting values to a storage other than HDD by referring to the Backup List in Appendix of the Service
Manual.
Since the HDD will be formatted in a later step, back up to a storage other than HDD.
2. Downgrade the version of the system software.

When downgrading the version of the system software, downgrade it to the latest version of the platform that has been used.
Example: If it is updated from V3.2 to V3.3, downgrade to the latest version of V3.2.
MN-CON 10.xx MN-CON 20.xx
Upgrading
MN-CON 15.xx
PF-CONT : 302 PF-CONT : 303

Platform Version 3.2 Platform Version 3.3
3. Check the installed MEAP application and download the license.

Access SMS from the remote UI and check the installed MEAP application. Disable the license file and download it as a
license file for reinstallation as needed. (Refer to “Procedure Downloading/ Removing an Invalidated License File” on page
118.)
4. Set "1" in the following service mode.

COPIER > Function > SYSTEM > HD-CLEAR
5. Execute the following service mode.

COPIER > FUNCTION > CLEAR > MN-CON
The host machine will automatically restart, and the setting values will be deleted and the HDD partition will be cleared.
6. Reinstall the MEAP application checked in step 3.

Using the license file downloaded in step 3, install the MEAP application that had been installed.
If the license has not been downloaded, in the same way as after replacing the HDD, request the Support Dept. of the sales
company to issue a license file for reinstallation. (Refer to “Procedure for Downloading a License for Forwarding” on page
120.)
56
7. Restore the backed-up setting values obtained in step 1.
57
Update Using Updater
Overview
There are five ways (a to e) to update the firmware using the Updater.
Firmware : Operator of each company

Market Release : User operation
d
a f
b e
c
UGW setting Register the firmware
for distribution Firmware acquisition in the Local CDS
(UGW-linked)*1
Distribution setting & Distribution setting & Distribution setting & Executing the task
Download Download Download Download via from Device Firmware
Scheduled download Automatic download USB flash drive
Via Service mode Via User mode Via User mode Update Plug-in
(Local UI) (Local UI) (Remote UI)
Apply (Update) Apply (Update) Apply (Update)

Update via Automatic update
Scheduled update Automatic update Via Service mode Via User mode Via User mode
USB flash drive
(Local UI) (Local UI) (Remote UI)
Without connection to
With connection to external network external network
■ a. CDS Remote Update (UGW-linked Download and Update)

By having distribution and update settings registered on UGW, firmware can be updated all remotely from the sales company.
Based on the scheduled distribution configured on UGW, firmware is automatically downloaded from CDS and then updated.
1) Set up customers,
device types, distribution
dev on
schedule and the
sch
3) Give a firmware distribution UGW command for download
com ad Sales Company
command to e-RDS. / Partner
2) Not
Notify distribution
di UGW Operator
e-RDS information
inform
inf ation to CDS.
ormati
4) Download
firmware
CDS Canon Inc.
Firmware Upload
Updater Firmware
Devices with 5) Writing

Writin process is
update function automatically started
ted upon
download completed.
■ b. CDS Remote Download (UGW-linked Download)

By registering a scheduled distribution on UGW remotely from the sales company, firmware can be automatically downloaded.
This method allows firmware distribution preceding a service technician’s visit to customer site.
58
After checking the machine’s condition, the service technician can update the firmware manually from the Updater screen (service
mode).
1) Set up customers,
3) Give a firmware distribution UGW device types, distribution Sales Company
command to e-ROS. schedule and the / Partner
command for download
2) Notify distribution UGW Operator

e-RDS information to CDS.
4) Download
firmware CDS Canon Inc.
Firmware Upload
Updater Firmware
Devices with
update function
Service 5) Writing process is started by
Technician manually executing Updater.
■ c. CDS On-Site Download (Manual Download and Update)

Operating on the Updater screen (service mode), service technicians can manually download and update firmware.
Or an update can be executed on a scheduled date and time.
This method allows service technicians to update firmware without a PC if the need for update arises at customer site.
1) Manually execute
Updater. Canon Inc.
CDS Firmware Upload
oad
Updater
Devices with Firmware
update function 2) Firmware
distribution
Service
Technician
■ d. CDS Scheduled Update (UGW-linked Periodical Download and Update)

Because this machine uses UGW, you can configure scheduled updates on UGW.
Having scheduled updates registered on UGW allows the device’s Updater to automatically and periodically check and perform
firmware updates.
UGW Sales Company

4) e-RDS checks the instruction 2) Scheduled update / Partner
to distribute the firmware. settings
UGW Operator
3) Notify distribution
e-RDS information to CDS.
5) Periodical firmware
download CDS
Devices with
Canon Inc.
1) Firmware Upload
update function
Updater
Firmware
6) Writing process is
automatically started upon
download completed.
■ f. Local CDS (Device Firmware Update Plug-in on iW EMC) Update

To prepare for distribution, you need to register the firmware obtained from CDS in the local CDS. Set up the device’s service
mode so as to allow the reception of firmware distributed by the local CDS. The firmware can be updated on the user's intranet
by executing the task on Device Firmware Update Plug-in on iW EMC.
59
7) Download FW 3) Send FW for Local CDS

DFU and (to step 5), or notify of Sales Company
Local CDS the FW download / Partner / User
site (to step 4).
8) Writing process is
automatically started upon
download completed. User UGW Operator
6) Execute an update 5) Register FW
task using DFU. downloaded to 4) Download FW 2) Notify sales company (-> user)
Updater Local CDS in of FW upload.
step 3 or 4.
CDS Canon Inc.
Devices with Service 1) Upload firmware(FW)
update function Technician Firmware (FW)
(or User)
Limitations and Points to Note

■ Limitations
Changing the date and time of the device
Do not change the date and time of the device (including changing the daylight saving time setting) when firmware distribution
schedule has been registered. If the date and time is changed, the operation is not guaranteed.
■ Points to Note
Simultaneous usage of the Updater function
The Updater function of the same device cannot be used simultaneously by multiple users.
Coexistence of remote UI with other tools

When another user has logged into SMS (Service Management Service), the Updater function cannot be used from remote UI.
Using the Updater function from remote UI

When one of the following operations is performed, the Updater function cannot be used from remote UI for a specified period of
time.
• The Web Browser is quitted without clicking the [To Portal] button or [Log Out] button with the setting of Remote Login Service
of SMS configured.
• The Web Browser is quitted without clicking the [To Portal] button without setting Remote Login Service of SMS.
• The Web Browser is quitted without clicking the [Log Out] button, [Log Out from SMS] button, or [To Portal] button of SMS.
Job completion wait function

When firmware update is executed, if any of the following jobs exists, the firmware update process is not performed until
completion of the job.
• COPY
• PRINT
• FAX
• I-FAX
• Report Print
• SEND
However, under the following conditions, the job is interrupted and the firmware update process is performed.
• During reception of I-FAX
• During transmission of SEND or during waiting for transmission ("forward" is included in both cases)
When firmware update is executed and the job is not completed within 10 minutes, the firmware update is stopped. In that case,
the error code 8x001106 ("x" varies depending on the execution mode) is displayed.
If these jobs do not exist, the firmware update process is performed.
Restart of the device at firmware update complies with the device shutdown sequence.
Performing the communication test again

Communication test must be performed again after the following procedures. Updater function does not operate properly until a
communication test is not performed.
• When the FLASH PCB is replaced.
• When the following menu of the Service Mode is executed.
COPIER >Function > CLEAR > MN-CON
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• When the following menu is executed.

[Settings/Registration] > [Management Settings] > [Data Management] > [Initialize All Data/Settings]
Preparation
The following preparations are required to update firmware using Updater.
Distribution name Settings of Network Enabling Enabling Enabling Enabling Enabling

Vice-Com- settings UGW link [Update [Manual Up- scheduled Local CDS
pany of Firmware] date] button updates button
Sales button on on remote UI (*1)
[Settings/
Registra-
tion] menu
Updates performed by service technicians
a. CDS Remote Update - - - -
b. CDS Remote Download - - - -
c. CDS On-Site Download - - - - -
d. CDS Scheduled Update - - -
e. CDS USB Update - - - - - - -
f. Local CDS Update - - - - -
Updates performed by users
CDS on-site download - - - -
method by local UI
CDS on-site download - - - -
method by remote UI
Special download and up- - - - - -
date using remote UI
*1: Required when configuring the scheduled update setting on the Control Panel.
■ Settings of Vice-Company of Sales

Target methods
If updating firmware using one of the following methods, Settings of Vice-Company of Sales must be changed from its default.
• a. CDS Remote Update
• b. CDS Remote Download
• c. CDS On-Site Download
• d. CDS Scheduled Update
Work Description
With devices sold in the following countries/regions, desired firmware may not be available when using CDS’s firmware distribution
unless you change Settings of Vice-Company of Sales from its default.
Country/region Default vice-company of sales setting Change the setting to

Canada US CA
Latin America US/SG LA
Hong Kong SG HK
Change the vice-company of sales setting in the following service mode.

COPIER > FUNCTION > INSTALL > CDS-CTL
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NOTE:
The vice-company of sales setting, CDS-CTL, appropriate for each country/region is as indicated below. Make sure to change the
setting if set differently.
List of CDS-CTL setting values and their target vice-companies of sales
Japan: JP China: CN Canada: CA Singapore: SG Latin America: LA

USA: US Hong Kong: HK Korea: KR Europe: NL Australia: AU
■ Network Settings
Target methods
If updating firmware using one of the following methods, the machine must be connected to an external server.
• c. CDS On-Site Download
It can connect to an external network (TCP/IP or proxy settings) the same way as normal network connection. For details, see
User's Guide found at the following URL.
NOTE:
An external network is a network that connects the machine and CDS via Internet.
● Connecting to External Network

The method of connecting to external network is similar to a normal network connection method. Refer to user manual of the
device for details.
NOTE:
• Before using UGW link or [Settings/Registratoin] screen, see the sections below to prepare as required.
• Enabling UGW Link (“Enabling UGW Link” on page 65)
• Enabling [Update Firmware] Button (“Enabling the [Update Firmware] Button for the [Settings/Registration] Menu” on
page 65)
• Enabling [Install Application/Options] Button “Enabling the [Manual Update] Menu on Remote UI” on page 66)
• See User Manual for how to connect the device to the external network.
● Confirming URL Setting of Distribution Server

1. Press [Updater] in the service mode menu.
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2. Press [Software Management Settings] button.
3. Press [Settings] button.
4. Ensure to enter “https://device02.c-cdsknn.net/cds_soap/updaterif” in the field beside the [Delivery Server URL]
button.
If the URL is not entered or a wrong URL is entered in the field, click [Delivery Server URL] button to show the virtual keypad.
Check the URL and enter the correct one.
5. Press [OK] to set the entered items.

Now the URL of the distribution server is successfully set.
● Communication Test
NOTE:
Because CDS and RDS use different servers, make sure to perform a CDS communication test even if an RDS communication
test was a success.
1. Press [Updater] on the service mode menu.
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2. Press [Software Management Settings].
3. Press [Test Communication].
4. Press [Yes].
Retrieve from the distribution server download file data for communication test (communication test with the distribution
server).
The download file data for communication test allows to download a test content from the file server (communication test
with the file server).
64
5. When the communication test is complete, its result screen appears.

Press [OK] to complete this operation.
CAUTION:
Make sure to perform a communication test for both Embedded RDS and CDS.
■ Enabling UGW Link

Target methods
If updating firmware using one of the following methods, the service technician must first enable the link with UGW.
Work Description
Set the following service mode to 1.
• COPIER > Option > FNC-SW > CDS-UGW
Set the following setting to “Yes.”
• UGW WebPortal settings > Firmware Distribution on the [Customer Management] screen
NOTE:
• For how to navigate through the UGW WebPortal, see the operational manual for e-Maintenance/imageWARE Remote.
• For a device to be available for search when a service technician who “enters customer information” or configure “a firmware
distribution command” selects a target device on the [Firmware Distribution Information] screen, Firmware Distribution must
be set to “Yes” on the [Customer Management] screen.
• If [Firmware Distribution] is not displayed on the [Customer Management] screen of UGW WebPortal, the account may not
have a display permission for firmware distribution information. Ask your sales company.
■ Enabling the [Update Firmware] Button for the [Settings/Registration] Menu

If allowing users to update firmware using Updater, service technicians must first enable the [Update Firmware] button for the
[Settings/Registration] menu.
Set to "1" when enabling the [Update Firmware] button and set to "0" when disabling it.
COPIER > OPTION > FNC-SW > CDS-FIRM
• Example of the Updater screen when the [Update Firmware] button is enabled (setting value: "1")
65
• Example of the Updater screen when the [Update Firmware] button is disabled (setting value: "0")
■ Enabling the [Application/Option Installation] Button

By changing the following service mode, whether or not to display the button for installing applications for users (MEAP application,
system option, etc.) in the [Settings/Registration] menu can be set. When the setting value is "0", the button is hidden whereas
when the value is "1", it is displayed.
COPIER >OPTION >FNC-SW >CDS-MEAP
• Example of the Updater screen when the setting is "1" (enabled)
• Example of the Updater screen when the setting is "0" (disabled)
■ Enabling the [Manual Update] Menu on Remote UI

By changing the following service mode, whether or not to permit firmware installation by users can be set.
Set "1" for permitting the firmware installation by users by enabling [Manual Update] menu on the remote UI, and set "0" for not
permitting it.
When it is enabled, [Manual Update] menu is displayed in [Settings/Registration] menu of the remote UI.
COPIER > OPTION > FNC-SW > LOCLFIRM
66
• Example of the Remote UI of Updater when [Manual Update] menu is displayed by enabling it
• Example of the Remote UI of Updater when [Manual Update] menu is hidden by disabling it
NOTE:
In order to use manual update of the remote UI, firmware for manual update is required.
For regions where firmware update by users is not supported, manual firmware update function cannot be used even if [Manual
Update] menu on the remote UI is enabled.
■ Enabling the [Scheduled Update] Button on the [Settings/Registration] Menu

Target methods
If service technicians allow firmware updates through the following method, they must make sure that the [Scheduled Update]
button is enabled in service mode’s Updater.
Work Description
The display/hide setting for the [Scheduled Update] button on the Updater menu is different depending on a country/region.
COPIER >OPTION >FNC-SW >CDS-LVUP
Setting values
2: To display the button on Updater in service mode (i.e. to allow service technicians to perform scheduled updates)
1: To display the button on Updater in the [Settings/Registration] menu (i.e. to allow users to configure scheduled updates)
0: To hide the button on either Updater menu (to disallow scheduled updates)
If the [Scheduled Update] button cannot be found on the Updater menu in service mode, check/configure the following service
mode.
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• Updater screen when the value is set to "1" or "2"
• Updater screen when the value is set to "0"
■ Enabling the Firmware Update Using Local CDS

Target methods
If updating firmware using the following method, you need to enable firmware updates with local CDS.
• f. Local CDS (Device Firmware Update Plug-in on iW EMC) Update
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Work Description
Changing the following service mode setting, you can enable the firmware update feature that uses local CDS.
Set it to "1" when enabling the local CDS firmware update feature and set it to "0" when disabling the feature.
When the feature is enabled, the local CDS setting button, [Connection Server Settings], is displayed, which allows to connect
to local CDS and configure the destination server.
COPIER >OPTION >FNC-SW >LCDSFLG
• Example of the Updater screen when the firmware update feature using local CDS is enabled (setting value: "1")
• Example of the Updater screen when the firmware update feature using local CDS is disabled (setting value: "0")
Maintenance
Formatting Hard Disk
Since Updater is a MEAP application, its contents can be temporarily saved in the MEAP application storage area on PC via SST
during formatting or replacing HDD. See “Backup and Restoration Using Download Mode” on page 151.
The settings initialized in format or replacement should be restored. See the section of “Preparation” on page 61 for more detailed
information.
NOTE:
When formatting or replacing HDD, distribution schedule, downloaded firmware (not updated yet) and logs (update/system logs)
will be deleted.
How to Replace Devices

All settings should be set again because no data are inherited. “Preparation” on page 61 for more detailed information.
Procedure for Update Using Updater

■ UGW-linked Download and Update (Full-remote Update)
The firmware distribution schedule to the certain device should be set on UGW.
See “UGW-linked Download and Update” of Operation Manual of Content Delivery System for Firmware Distribution for details.
The device checks the schedule concerned every 12 hours on UGW. This allows the device to register the firmware distribution
setting, enabling automatic firmware download and update.
69
NOTE:
To contacts registered for E-mail notification on UGW, the E-mail is sent from UGW upon completing firmware update.
■ UGW-linked Download (Remote Distribution Update)

● Scheduling via UGW
The firmware distribution schedule to the certain device should be set on UGW.
See “UGW-linked Download” in Operation Manual of Content Delivery System (for Firmware Distribution) for details.
NOTE:
The firmware downloaded by scheduling via UGW can be checked/deleted from [Settings/ Registartion ] menu, but cannot be
updated. If a user download the other firmware, the firmware downloaded with "UGW-linked Download" is overwritten.
● Update using Updater

1. Press [Updater] > [Update Firmware] in the service mode menu.
2. Press [Apply Firmware] button.
3. Confirm the downloaded firmware and press [Yes] button.
4. The firmware is applied to the device. The device is automatically restarted when the firmware is successfully
applied.
5. When the device is restarted, confirm the version of the firmware.
■ c. CDS On-Site Download Procedure (Manual Download and Update)

In this procedure, firmware is both downloaded and updated manually.
Search for an applicable firmware on the Updater screen, and download and update it.
● Download using Updater

1. Press [Updater] > [Update Firmware] in the service mode menu.
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2. Confirm the firmware to be updated in either of the following 3 ways.

• To update to the official edition,
Press [Confirm Applicable Firmware] button and go to Step 4.
• To update to the individual response edition,
Press [Special Firmware] and go to Step 3.
• To update using a firmware file stored in the USB flash drive,
Press [Update from USB Memory] and go to “Procedure for Upgrading the Version from Service Mode” on page 95.
3. [Special Firmware] screen is shown as below. Enter the fields and press [OK] button.
Item Content
Retrieval ID Enter numeric up to 8 characters.
Password Enter numeric up to 8 characters.
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4. [New Firmware] screen is shown as below. Check the contents and press [Next] button.
Item Content
Version The current firmware version is shown.
Applicable Firmware Select the firmware applicable to the device from the dropdown list.
Additional Languages If there are any additional languages, they are displayed.
More than 1 language can be selected, and it is possible to add another language when upgrading the
firmware.
Up to 11 languages can be added, including Japanese and English. The languages already registered
in the device are always selected, and SST is used to delete an unnecessary language from the device.
Release Note If any release note is published, the contents are shown here.
NOTE:
To update to the individual response edition, the firmware corresponding to the ID and password that you input is displayed in
[Applicable Firmware].
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5. [Delivery Settings] screen is shown as below. Enter the fields and press [OK] button.
Item Contents Remarks

Delivery Time Press either [Now] or [Set Time] button. -
Now The firmware is downloaded immediately after -
distribution schedule is set.
Set Time Be sure to specify the date (within 7 days) and -
time. The firmware is downloaded on the specified
date and time. Enter the date and time using the
numeric keypad in the format of "yyyy/mm/dd
hh:mm:ss"
Timing to Apply Press either [Auto] or [Manual] button. For firmware versions with no remote update per-
mission, [Auto] cannot be selected in [Timing to Ap-
ply]
Auto The firmware is applied automatically upon firm- -
ware downloaded.
Manual The firmware is automatically downloaded. Go to -
[Apply Firmware] to set up for updating the down-
loaded firmware.
Updated Module Only Press either [On] or [Off] button. For firmware versions with difference-only delivery
disabled, only [OFF] can be selected in [Updated
Module Only].
On Only difference between the current and new firm-
ware is downloaded.
Off The firmware to be applied is wholly downloaded.
E-mail E-mails concerning update statuses are sent from • To send E-mails to multiple destinations, each
the device to the contact registered here.Enter the E-mail address should be delimited with com-
E-mail address of the service technician in ma (,) or semi-colon (;).
charge. • For E-mail addresses entered in this field, a
Enter 1-byte alphanumeric or symbols up to 64 notification E-mail is sent at the following tim-
characters. ing.
• Distribution Set
• Distribution Started
• Distribution Finished
• Update Started
• Update Finished
• Error Occurred
Comments Enter the comment in 1-byte alphanumeric or -
symbols up to 128 characters. Enter the comment
to be automatically included in E-mail. Model
Name in the comment will be helpful to identify the
device relevant to the E-mail.
73
6. Confirm Export Criteria screen is shown as below. Check the contents and press [Accept] button.
74
7. One of the screens below is shown according to the setting.

• When Distribution Time and Timing to Apply of Distribution Setting are set to [Now] and [Auto], respectively:
Firmware is downloaded and updated automatically to the device. The device is automatically restarted upon update
completed.
• When Distribution Time and Timing to Apply of Distribution Setting are set to [Now] and [Manual], respectively:
Confirm the firmware and press [OK] button.
• When Distribution Time is set to [Set Time] in Distribution Setting:

Confirm the distribution schedule and press [OK] button.
● Update using Updater

The firmware downloaded to this device can be updated using Updater functions.
When Timing to Apply is set to [Auto] in Distribution Setting in STEP 1, the firmware is updated automatically. Only when Timing
to Apply is set to [Manual], follow the steps below to update the firmware.
75
2. Press [Update Firmware] button.
3. ress [Apply Firmware] button.
applied.
applied.
6. When the device is restarted, confirm the version of the firmware.
■ Deleting Firmware Distribution Schedule

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3. Press [Delete Scheduled Delivery] button.
4. Confirm the contents of the distribution schedule and press [Yes] button.
5. Confirm the result of deletion shown on the screen and press [OK] button.
■ Deleting Downloaded Firmware

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3. Confirm the downloaded firmware to be deleted and press [Yes] button.
4. Confirm the downloaded firmware to be deleted and press [Yes] button.
5. Confirm the result of deletion and press [OK] button. Now the downloaded firmware is successfully deleted.
■ d. CDS Scheduled Update Procedure

You can schedule firmware distributions to the machine on UGW.
Having scheduled updates registered to UGW allows the device's Updater to periodically perform automatic updates of firmware.
For the operation procedure, refer to the CDS Operation Manual (Firmware Distribution).
■ f. Local CDS Update Procedure

Using Device Firmware Update Plug-in on iW EMC, you can remotely update firmware.
For the operation procedure, refer to the User's Guide for Device Firmware Update Plug-in on iW EMC. If the User's Guide is not
available, refer to the technical information issued by your sales company.
78
Version Upgrade via SST
Overview
■ Overview of Upgrading Using SST
iR Device
1) Obtain system PC for service

software
System
4) Write to
system area
Software
software System
System
orag area
storage
2) Register to SST 3) Download
system software
Flash PCB
1. Obtain the system software and save it to the PC in which SST is installed.
2. Start SST, and register the saved system software to SST.
3. Connect the PC to the machine that has been started in download mode, and download the system software.
4. When the machine is automatically restarted, the system software is written to the system area.
5. The machine is automatically restarted after the writing processing is completed.
■ SST Operation Mode

Upgrading with SST operates with the following two modes.
Operation Mode Features and Purpose

Assist mode • Automatically identities the connecting model
• Automatically searches the new version of the system software for the connecting model
• Automatically downloads the system software in the combination of the versions, which the operation has
been checked.
Single mode • Does not identify the connected model
• Use the single mode only in the following cases:
• When downloading a part of system software such as the DCON or an option.
• When uploading/ downloading the backup data.
Basically, use the assist mode to download the system software of this machine.
NOTE:
When using SST, be sure to use the V4.81 or later.
Registering to SST
When the system software has been compressed, decompress the compression file and then register the file to SST.
NOTE:
When the system software has been compressed, decompress the compression file and then register the file to SST.
1. Connect this machine and the PC with SST installed.
2. Turn ON the machine power and execute the following service mode to enter download mode.
79
3. Start SST, and click the [Register System Software] button.
4. Select the folder containing the system software and click the “Search” button.
5. A list of system software in the folder is displayed. Deselect the checkbox of unnecessary folder(s) and/or system
software and click the “REGISTER” button. A list of system software in the folder is displayed. Deselect the
checkbox of unnecessary folder(s) and/or system software and click the “REGISTER” button.
6. Click the [OK] button after the message telling completion of system software registration is displayed.
80
Connection
The following IP address is automatically assigned for this machine at startup in download mode.
• IP address: 172.16.1.100
• Subnet mask: 255.255.255.0
When the PC with SST installed is connected to this machine, change the PC network address as follows:
• IP address: 172.16.1.160
• Subnet mask: 255.255.255.0
• Default gateway: arbitrary
CAUTION:
Ensure that the PC is disconnected from the network when you change the PC network settings. Alternatively use the cross
cable to connect to this machine.
CAUTION:
Disconnect USB memory storage devices if connected.
This machine disables the communication to SST if any USB memory storage device is recognized. SST and the USB
memory storage device cannot be used concurrently.
2. Turn ON the main power switch of this machine.
3. Execute the following service mode to enter download mode.

4. Check the IP address of the PC.

Type IPCONFIG and press the [Enter] key to see the network settings of the PC.
If any discrepancies from the description in the figure below are found, change the network settings of the PC.
Upgrading the System Software

■ Assist mode
3. Start SST, and click the [Start Assist Mode] button.
81
If newer combination of the system software is stored in SST, the new combination is automatically selected.
NOTE:
If only the existing system software combination is stored, none of them are selected.
Any versions of the existing system software can be downloaded by manual selection.
4. Click the [Start] button.
Writing process is started when download is completed. The machine is restarted twice during the writing process. Upon
completion of writing of the system software, the main menu is displayed on the Control Panel of this machine.
NOTE:
Download is confirmed in any of the following two modes:
• Downloading of the difference only
If the version does not exist in the host machine, download is executed.
If the same version exists, download is not executed.
• Overwrite all versions
Regardless of version upgrade or downgrade, all versions of the system software are downloaded without the confirmation
message.
[Downloading of the difference only] is selected by default.
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5. Click the [Next] button.
6. Click the [OK] button.
7. Enter service mode to check the version of the system software.
NOTE:
When an error occurs during version upgrade, the machine is normally started with the previous version of the system software
(the version before the upgrade). After version upgrade, be sure to check if the version of the system software is changed to the
version you downloaded.
■ Single mode
The following is the sample steps to download the DCON (the other components of the
system software can be downloaded similarly)
• COPIER > FUNCTION > SYSTEM > DOWNLOAD
83
3. Start SST. Select the model to be connected and “Single”, check the network settings. Click the “Start” button.
NOTE:
The following device information is shown at the right top of SST screen.
• IP address
• Model name
• Download mode
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4. Select the DCON version to be downloaded and click the “Start” button.
Multiple files of system software can be selected in this step. Selecting SYSTEM automatically selects the language software
that supports the selected system.
NOTE:
Download is confirmed in any of the following 2 modes:
• Downloading of the difference only:
If the version does not exist in the host machine, download is executed.
If the same version exists, download is not executed.
• Overwrite all versions
Regardless of version upgrade or downgrade, all versions of the system software are downloaded without the confirmation
message.
"Downloading of the difference only" can be selected when the checkbox for SYSTEM is selected. There is no choice but to select
"Overwrite all versions" when the checkbox for SYSTEM is not selected.
NOTE:
Once download is started, the process up to the writing process is automatically executed. You cannot interrupt or add the process
in the middle of the operation. The following confirmation message is displayed when downloading is executed.
5. When download is completed, click the [OK] button.

This machine is automatically restarted.
6. Enter service mode to check the version.
85
Version Upgrade using USB Memory Storage Device
Overview
When using the USB memory storage device for version upgrade, the system software should be copied to the USB memory
storage device.
PC for service
1) Obtain system iR Device
software
System
System
Software System
5) Write to
2) Register to SST System
3) Register system area
to USB
System orag area
storage
4) Download Flash PCB

system software
1. Obtain the system software and save it to the PC in which SST is installed.
2. Start SST, and register the saved system software to SST.
3. Register (save) the registered system software to the USB device.
4. Connect the USB device to the machine that has been started in download mode, and download the system software.
5. When the machine is automatically restarted, the system software is written to the system area.
6. This machine is automatically restarted after the writing process is completed.
Register the system software

Register the system software registered in SST to the USB memory storage device.
For information on registering to SST, refer to “Registering to SST” on page 79.
NOTE:
• Multiple versions of software can be saved simultaneously in the USB memory storage device with this machine (up to 9
versions)
• The following USB devices can be used.
• Interface: USB1.1 or later (USB2.0 is recommended)
• Memory capacity: 1GB or more is recommended (the total file size of the system software is approx. 350MB)
• Format: FAT (FAT16), FAT32 (NTFS and HFS are not supported). The memory is formatted in a partition (multiple
partitions are not supported)
• Unusable USB memory storage device: the memory that is protected by a password or the encryption technology.
1. Connect the USB memory storage device to the PC.
86
2. Start SST. Click the USB icon shown in [Select the target] screen.
3. Select the drive (removable disk) where the USB memory storage device is inserted.
4. Select the [Series].
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5. Select the version to register. After selecting the version, click [Confirm] button.
NOTE:
• Only one version can be registered at once.
• In addition, a single system software can be registered.
6. When the firmware to be written is displayed, click [Start].
NOTE:
In the case of using USB1.1, it takes approx. up to 10 minutes for writing. In the case of using USB2.0, it takes approx. up to
3minutes so it is recommended to use USB memory supporting USB2.0.
7. When the system software is successfully registered to the USB memory storage device, click the [OK] button
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Procedure for Upgrading the Version from Download Mode

■ Connection
CAUTION:
The host machine does not communicate with SST once it recognizes a USB device. Therefore, SST and a USB device
cannot be used at the same time.
1. Remove the network cable if any network cable is connected to the host machine.
2. Turn ON the power of the host machine, and execute the following service mode to enter download mode.
3. The following screen is displayed.
[ [ [ [ [ [ Wait for USB/SST Connect Menu <v00.00> ] ] ] ] ] ] (v00.00)

------------------------------------
[9] : Version Information
[Reset] : Start shutdown sequence
Checking USB
Waiting SST connection
Do not turn OFF the power without executing the shutdown sequence.
4. Connect a USB device to the USB port.
NOTE:
The USB port at the back of the device can be used as well.
89
5. When the host machine recognizes a USB device, the following menu is displayed on the Control Panel.
[ [ [ [ [ [ [ [ [ [ Root Menu (USB) <v00.00> ] ] ] ] ] ] ] ] ] (v00.00)

[1] : Select Version
[4] : Clear/Format
[5] : Backup/Restore
[8] : Download File
Do not turn OFF power without executing the shutdown sequence.
CAUTION:
• Although the machine can be started normally with the previous version thanks to the mechanism to recover the
machine when an error occurs, do not turn OFF the power during downloading or writing of the system software in
order to prevent an unnecessary error.
• Be sure to execute the following procedure to quit download mode.
1. Press the [Reset] key and then the [0] key on the menu screen.
Shutdown sequence is executed.
2. Once the message on the Touch Panel disappears, turn OFF the main power.
NOTE:
Depending on the manufacturer and the type of the USB device, it may not be recognized by the host machine when it is connected
to the machine.
The machine retries recognition of the USB device for up to 60 seconds after power-on. The above menu is not displayed if the
machine fails to recognize the USB device within the time period.
In such a case, use another USB device.
■ Upgrading Firmware
You can upgrade firmware with a USB flash drive using one of the following methods:
Update (Auto): Backup Mode

While backing up the existing firmware in the machine, compares firmware versions in the machine and the USB flash drive,
and only downloads firmware with new versions.
Update (Overwrite all): Backup Mode

While backing up the existing firmware in the machine, downloads all the firmware inside the USB flash drive regardless of
firmware versions in the machine.
Download with "Update (Auto)" is recommended when upgrading firmware for this machine.
Update (Auto): Backupless Mode

Compares firmware versions in the machine and the USB flash drive, only downloads firmware with new versions, and
upgrade firmware without backup.
Update (Overwrite all): Backupless Mode

Downloads all the firmware inside the USB flash drive regardless of firmware versions in the machine, and upgrade firmware
without backup.
Download with "Update (Auto)" is recommended when upgrading firmware for this machine.
Select Update
Only a specific controller is updated.
CAUTION:
Compared to Backupless Mode, upgrading with Backup Mode takes only a few to tens of seconds longer to process, making
a rather insignificant difference. To avoid risks in the event of trouble, the execution of Backup Mode is recommended.
90
● Upgrading Procedure Using Update (Overwrite All)

All the system software in the USB device are downloaded regardless of the system software versions of the host machine.
NOTE:
It may take up to 25 minutes to update all firmware. To reduce downtime, it is recommended to use Update (Auto) under normal
condition.
2. Turn ON the main power of the host machine, and enter download mode from the service mode.
3. Connect the USB device to the USB port.
4. Press [1], and select the version of the system software to be used on the version selection screen.
[ [ [ [ [ [ [ [ [ [ Root Menu (USB) <v00.00> ] ] ] ] ] ] ] ] ] (v00.00)

[4] : Clear/Format
[8] : Download File
[ [ [ [ [ [ [ [ Select Version (USB) <v00.00> ] ] ] ] ] ] ] ] (v00.00)

-------------------------------------------------------
[1] : iAC0000_USBSet_0123-0000
[C] : Return to Root Menu
5. Select [2]: Update (Overwrite all) or [4]: Update (Overwrite all).
CAUTION:
When Backup Mode is used to upgrade the version, the difference in processing time is only a few seconds or tens of
seconds, and the effect is not significant. To avoid risks in the event of a trouble, it is recommended to use Backup Mode.
[ [ [ [ Normal Update Main Menu (USB) <v00.00> ] ] ] ] (v00.00)

------------------------------------------------------------
Ver. iAC0000_USBSet_0123-0000
Backup Mode
[1] : Update (Auto)
[2] : Update (Overwrite all)
Backupless Mode
[3] : Update (Auto)
[5] : Select Update

[C] : Return to Select Version
[Reset]: Start shutdown sequence
91
6. The details of the processing will be displayed. Read through the description, and press [0] to execute, or press a
key other than [0] and return to the menu screen if you do not want to execute.
/[x] : Upgrade (xxxxx)has been selected. Execute?

-(OK):0 / (CANCEL): Any other keys-
MNCON(STD) : 01.32 -> 01.33
MNCON(SAFE) : 01.32 -> 01.34
DCON : 01.02 -> 01.03 ACC4 : - RCON : - CCM : -
ACC1 : - ACC5 : - RCOND : 02.10>02.10 CCB : -
ACC2 : - ACC6 : - UICON_L : 02.30 -> 02.30 TSP : -
ACC3 : - ACC7 : - UICON : -
During the process, the download status is displayed on the Control Panel.
------------------------------------
FirmDownload 0% FirmBackup -%
StdCont -%
Dcon -% CCM -%
ACC1 -% CCB -%
ACC2 -% RCON -%
ACC3 -% TSP -%
Reboot
SafeCont -%
------------------------------------
Updating software... Do not turn OFF the main power.
Mise a jour du ligiciel... Ne mettez pas le peripherique hors tension.
Software wird aktualisiert...Schalten Sie das Gerat nicht AUS.
ソフトウェアの更新中です。電源を切らないでください。
Writing to the system area is started once download is completed. When writing to the DCON (ACC1, CCM or CCB if there
is an option) is completed, the machine is automatically restarted. After writing of SafeCont is completed, the machine is
automatically restarted again.
7. The main menu will appear. Press the Remove key at the lower-right corner of the Touch Panel, select [Remove
Memory Media], and remove the USB device.
● Upgrading Procedure Using Update (Overwrite All)

All the system software in the USB device are downloaded regardless of the system software versions of the host machine.
NOTE:
It may take up to 25 minutes to update all firmware. To reduce downtime, it is recommended to use Update (Auto) under normal
condition.
2. Turn ON the main power of the host machine, and enter download mode from the service mode.
3. Connect the USB device to the USB port.
92
[ [ [ [ [ [ [ [ [ [ Root Menu (USB) <v00.00> ] ] ] ] ] ] ] ] ] (v00.00)

[4] : Clear/Format
[8] : Download File

-------------------------------------------------------
[1] : iAC0000_USBSet_0123-0000
5. Select [2]: Update (Overwrite all) or [4]: Update (Overwrite all).
CAUTION:
When Backup Mode is used to upgrade the version, the difference in processing time is only a few seconds or tens of
seconds, and the effect is not significant. To avoid risks in the event of a trouble, it is recommended to use Backup Mode.

------------------------------------------------------------
Backup Mode
[1] : Update (Auto)
Backupless Mode
[3] : Update (Auto)
[5] : Select Update

6. The details of the processing will be displayed. Read through the description, and press [0] to execute, or press a
key other than [0] and return to the menu screen if you do not want to execute.
93
/[x] : Upgrade (xxxxx)has been selected. Execute?

-(OK):0 / (CANCEL): Any other keys-
MNCON(STD) : 01.32 -> 01.33
MNCON(SAFE) : 01.32 -> 01.34
DCON : 01.02 -> 01.03 ACC4 : - RCON : - CCM : -
ACC1 : - ACC5 : - RCOND : 02.10>02.10 CCB : -
ACC2 : - ACC6 : - UICON_L : 02.30 -> 02.30 TSP : -
ACC3 : - ACC7 : - UICON : -
During the process, the download status is displayed on the Control Panel.
------------------------------------
FirmDownload 0% FirmBackup -%
StdCont -%
Dcon -% CCM -%
ACC1 -% CCB -%
ACC2 -% RCON -%
ACC3 -% TSP -%
Reboot
SafeCont -%
------------------------------------
Updating software... Do not turn OFF the main power.
Mise a jour du ligiciel... Ne mettez pas le peripherique hors tension.
Software wird aktualisiert...Schalten Sie das Gerat nicht AUS.
ソフトウェアの更新中です。電源を切らないでください。
is an option) is completed, the machine is automatically restarted. After writing of SafeCont is completed, the machine is
automatically restarted again.
● Controller-by-Controller Version Upgrade Procedure

Only a specific controller is upgraded.
2. Turn ON the main power of the host machine, and execute the following service mode to enter download mode.

-------------------------------------------------------
[1] : iAC0000_USBSet_0123-0000
4. Select [5]: Select Update.
94

------------------------------------------------------------
Backup Mode
[1] : Update (Auto)
Backupless Mode
[3] : Update (Auto)
[5] : Select Update

5. The following screen will appear. Select the version upgrade method to perform, and press [0].
[ [ [ [ Select Update Menu (USB) <v00.00> ] ] ] ] (v00.00)

------------------------------------------------------------
[3] : DCON Update
[4] : RCON Update
[5] : CCU Update
[6] : UICON Update
[7] : TSP Update
During the download process, the download status is displayed on the Control Panel.
is an option) is completed, the machine is automatically restarted.
After writing of SafeCont is completed, the machine is automatically restarted again.
Procedure for Upgrading the Version from Service Mode

■ Firmware Download from USB Memory
1. Connect the USB flash drive that contains a firmware registered with “Register the system software” on page 86 to
the USB port of this machine.
2. Press [Updater] in service mode.
3. Press [Update Firmware].
4. Connect the USB memory to the USB port.

The [Update from USB Memory] button which had been grayed out is activated.
95
5. Press [Update from USB Memory].
6. The [Update from USB Memory] setting screen will appear. Select [Version Up Only] or [All] in [Firmware Ver. to
Display].
• If [Version Up Only] is selected:

Among the applicable firmware types in the USB memory, only the firmware types whose version is later than the version
in the Contents List of the device are displayed in the [Applicable Firmware] list box.
• If [All] is selected:
All the applicable firmware types are displayed in the [Applicable Firmware] list box.
7. From the [Applicable Firmware] list box, select the firmware types to apply.
8. Specify the timing to apply.

Select [Auto], [Manual]. or [Date].
If you select [Date], enter the date and time to apply in the date and time entry field.
9. Specify the [Updated Module Only] setting.

Select [ON] to enable [Updated Module Only] or [OFF] to disable [Updated Module Only].
96
10. Check the settings, and press [OK].

The process to check the application conditions and the process to check the settings are performed. If no trouble occurs,
download of the firmware starts.
。
Download of the target firmware from the USB memory starts.
11. If [Auto] is selected as the timing to apply, a dialog box for preparing application of the firmware appears, the device
is automatically restarted, and the [Update Firmware] dialog box is displayed again.
97
12. If [Manual] or [Date] is selected as the timing to apply, the download completion dialog box will appear. Confirm the
firmware to update and press [OK]. The [Update Firmware] dialog box will be displayed again.
This is the end of the work.
98
Related Service Mode
Setting Item name Description Set- Behavior

Item ting
value
CDS-FIRM Firmware pro- To enable/disable the "Update 1 The "Update Firmware" function is enabled in system man-
cessing permis- Firmware" function for system ager mode. When the Local CDS enabling setting flag is set
sion flag manager mode. to 1, the "connection destination server setting" function is
enabled in system manager mode.
0 The following settings are disabled in system manager
mode.
• "Update Firmware" functionality
• "Connection destination server setting" functionality
When the application processing permission flag (CDS-
MEAP) is also set to 0, the main screen is not displayed in
system manager mode.
CDS- Application pro- To enable/disable the "MEAP ap- 1 The "MEAP applications/system options installation" func-
MEAP cessing permis- plications/system options instal- tion is enabled in system manager mode.
sion flag lation" function for system man- 0 The "MEAP applications/system options installation" func-
ager mode. tion is disabled in system manager mode. When the firmware
processing permission flag is also set to 0, the main screen
is not displayed in system manager mode.
CDS- Scheduled up- To enable/disable the scheduled 2 The “scheduled update management” function is enabled in
LVUP date permission update management function. Updater when accessed from the service mode menu. (Dis-
flag abled when accessed from the [Settings/Registration] menu)
1 The “scheduled update management” function is enabled in
Updater when accessed from the [Settings/Registration]
menu. (Disabled when accessed from the service mode
menu)
0 The "scheduled update management" function is disabled in
any operation mode.
CDS-UGW UGA linkage flag To enable/disable the UGW link- 1 The "MEAP application setting" function is enabled in system
age function. manager mode.
0 The "MEAP application setting" function is disabled in sys-
tem manager mode.
LCDSFLG Local CDS ena- To enable/disable the system 1 When the firmware processing permission flag is set to 1, the
bling setting flag where updates are performed in "connection destination server setting" function is enabled in
conjunction with DFU Plug-in and system manager mode.
local CDS. 0 The "connection destination server setting" function is disa-
bled in system manager mode.
LOCL- Setting to allow To allow/disallow firmware up- 1 Allows the user (administrator) to update firmware from re-
FIRM firmware update dates from remote UI using local mote UI using local files.
by the file files. 0 Disallows the user (administrator) to update firmware from
remote UI using local files.
99
5 Management of
System Options
Overview........................................... 101
Registration of System Options.........102
Disabling and then Transferring the
System Options............................. 103
5. Management of System Options
Overview
The management of system options is described in the User’s Guide (visit the following URL) as it is performed from the [Settings/
Registration] menu, which can be accessed by users.
This section mainly describes the tasks to be performed by service technicians.
101
Registration of System Options

As the registration of system options is supposed to be performed by users, you can find its procedure under [Top] > [Managing
the Machine] > [Installing System Options] in the User's Guide found at the following URL.
102
Disabling and then Transferring the System Options

When the device needs to be replaced as a service work, the system options on the device need to be transferred. This work
involves operation in service mode and is therefore supposed to be performed by service technicians.
The procedure is shown below.
1. Access the following service mode.

• (LEVEL 2) COPIER > Option > LCNS-TR
2. Select [ST-XXXX] of the option to be disabled.
3. Change the setting value from 1 to 0.
4. When the license is disabled, an invalidation certificate key (4 digits x 6) is displayed in the [TR-XXXX] column. Write
down the key.
5. If there are multiple licenses, repeat steps 2 to 4.
6. Complete setup of the transfer destination device, and check the serial number of the device.
7. Inform the Support Dept. of the sales company of the invalidation certificate key necessary for transfer of the license,
the serial number of the transfer source device, and the serial number of the transfer destination device, and request
the Support Dept. to issue a transfer license for the transfer destination device.
8. Using the obtained transfer license, activate the system option on the transfer destination device.
9. Start the function and check that the system option has been transferred properly.
103
6 MEAP Application
Management
About SMS........................................ 105
Settign Procedure............................. 114
Maintenance......................................128
Troubleshooting................................ 134
6. MEAP Application Management
About SMS
This machine has SMS (Service Management Service) as a service for managing login services and MEAP applications.
SMS is a servlet-type service used via computer’s web browser.
You can access the machine’s SMS from a computer’s browser connected to a network to manage MEAP applications, etc.
RLS Authentication
Login without using the SMS login window but by entering the user ID and password for authentication in the RLS (Remote Login
Service) window. The user information (user name and password) used is the information for user authentication.
105
1. Access SMS by RLS Authentication from the PC browser on the same network as the MEAP device.
URL is as follows.
URL: https://<IP address of this device>:8443/sms/rls/
Ex.) https://172.16.188.240:8443/sms/rls/
NOTE:
• To encrypt the password information input when logging in, TLS of the login screen was made effective.
• It is redirected to new URL (effective TLS) even when accessing with URL (non-TLS) before.
• When the device authentication method used is server authentication, enter the user name, password and login destination
registered with authentication server and then click "Log In".
• If the authentication method used is local device authentication, enter the user name, password and login destination
registered in the device and click "Log In".
• User Name: Administrator
• Password: 7654321
NOTE:
Only the following users may us SMS via RLS.
• For local device authentication, users with Administrator or DeviceAdmin authority.
• In the case of Server Authentication, users belonging to the group set to "Administrator" in the [Role Association] setting on
the [Settings/Registration] > [Management Settings] > [User Management] > [Authentication Management] > [Preferences]
screen of the Remote UI (Canon Peripheral Admins by default).
Password authentication
Enter the password on the SMS login screen for authentication. Only one password can be set for SMS. The login procedure is
shown below.
NOTE:
Password authentication is set to "Stopped" by default.
To log in to SMS with password authentication, it is necessary to log in to SMS with RLS authentication and set [SMS Installer
Service (Password Authentication)] to [Start] in [System Application Management].
For information on the procedure, refer to “Setting the method to login to SMS” on page 122.
1. Access SMS from the browser of a PC on the same network as the MEAP device. The URL is as follows.
URL: https://<IP address of MEAP device>:8443/sms/
Ex.) https://172.16.188.240:8443/sms/
NOTE:
To encrypt the password information input when logging in, TLS of the login screen was made effective. However, it is redirected
to new URL (effective TLS) even when accessing with URL (non-TLS) before.
2. Enter the password in the password entry field, and click the [Log In]. The default password is "MeapSmsLogin."
(The password is case-sensitive.)
106
NOTE:
f you want to change the display language, select the language from the drop-down list of [Language] at the upper right of the
login screen, and click the update button.
NOTE:
If the wrong password is entered, the error message window is displayed. The user's system administrator may have changed the
password, so confirm the password with the system administrator. Note that there is no special password for service.
Preparation of PC for Accessing SMS

Checking of operation environment
In order to access SMS, the PC and browser need to comply with the following system environment.
Combination of the Browser and the OS
Operating System Supported browser

Windows Windows XP Internet Explorer 7 or later
Windows Vista
Windows 7
Windows 8
Windows 8.1
Windows 10
Mac OS Mac OS X v10.5 Safari 4.0.5 or later
Mac OS X v10.6
Mac OS X Lion
Mac OS X Mountain Lion
Mac OS X Mavericks
PC and Browser Settings

The PC and browser used to access SMS need to satisfy the following conditions.
• The supported browser language should be the same with the language of the OS.
• Java Script should be enabled.
• The supported screen size should be 800 x 600 or larger (recommended size: 1024 x 768).
• Session cookie should be enabled.
• Only alphanumeric characters and some of the symbols ("-" or ".") should be used as the machine domain name and host
name.
• If an invalid character string such as a low line ("_") is included in the host name, cookies cannot be enabled.
Initial Display Languages of SMS

The SMS of this device supports English, Japanese, French, Italian, German, Spanish, Simplified Chinese, Traditional Chinese,
and Korean.
Display language can be changed with selecting by the drop down list on a login page.
The initial language displayed when SMS is accessed differs as indicated below.
107
When SMS is accessed with Password Authentication

The initial language displayed when SMS is accessed with Password Authentication is determined in the following priority order.
1. The priority order of the language set in the browser being used
2. The order of display language set in [Settings/Registration]
3. If neither of the above languages is supported in SMS, English is used.
When SMS is accessed with RLS Authentication

The initial language displayed when SMS is accessed with RLS Authentication is determined in the following priority order.
1. The language setting selected on the Remote UI screen
2. If the above language is not supported in SMS, the display language is selected according to method for when Password
Authentication is used, as indicated above.
Device compatibility with the MEAP application

To find out whether the device is compatible with the MEAP application, check the devices supported by the MEAP application.
Depending on the application, the device's firmware may require version upgrade.
Resources availability (remaining amount)

The necessary resources (free storage space and free memory available) must be secured for an MEAP application to run;
otherwise, you cannot install the MEAP application.
To check the resource information, see [Resource Information].
What is MEAP Specifications (MEAP Spec Version)?

MEAP Specifications is one of the information required to judge whether MEAP applications can be operated or not. With MEAP
Specifications, you can prevent an application that uses a specific function of device from being installed onto the device that
does not have the function.
About Name
The displayed name for Meap Specifications differs depending on the screen or the location where the name is displayed.
In this document, it is referred to as "Meap Specifications".
The location where the name is displayed/shown Displayed name

Platform Information : SMS > [System Management] > [System Information] > [Platform Information] MEAP Specifications
System Information Print : Local UI [Settings/Registration] > [Management Settings] > [License/
Other] > [MEAP Settings] > [System Information Print]
Manifest file of the MEAP application MeapSpecVersion
SDK documents
Mechanism
MEAP platform judges whether MEAP applications can be operated on it using on the 2 information below:
• DeviceSpecificationID
• MEAP Specifications
108
Device Specification ID shows information such as the original functions of MFP (including print, scan, and copy), and one that
differs by model such as maximum copy number, thus each model has a different ID. (It is easy to determine the IDs for this
reason.) MEAP application declares 1 or more Device Specification ID required for its execution. Declaration of multiple Device
Specification IDs means that the application is operable in all the models declared. Upon installation of MEAP application in
(using) SMS or MEAP Enterprise Service Manager, matching of Device Specification ID is executed on the side of MEAP platform
machine. The machine which doesn't support the ID declared by the application rejects installation of such an application.
Meanwhile, MEAP Specifications shows other information than defined by Device Specification ID above, including network and
security. Thus each model does not always have the same version.
MEAP application declares 1 or more MEAP Specifications required for its execution.
Declaration of multiple Device Specification IDs means that the application is operable in all the environments declared. Upon
installation of MEAP application in SMS or MEAP Enterprise Service Manager, matching of MEAP Specifications is executed on
the side of MEAP platform machine. The machine which doesn't support the version declared by the application rejects installation
of such an application.
MEAP Application Management

You can use the MEAP application management screen to perform basic management tasks of the MEAP application (start, stop,
uninstall), or check the device's resource information.
Managing the License File

■ Outline
The license file management functions allow you to perform the following operations related to the license file necessary for the
MEAP application to run.
• Update the license which has already expired.
• Disable or delete the license file in order to uninstall the MEAP application.
These license management functions can be performed from the [MEAP Application Management] screen.
The main license management functions are as follows:
Adding a license
When the license has expired, you can add a license file.
Disabling a License File

Before uninstalling the MEAP application, the license needs to be deleted. In that case, you must first disable the license file
because a license file which has not been disabled cannot be downloaded or deleted.
Downloading / Removing an Invalidated License File

Before uninstalling the MEAP application, you need to delete its license file which has already been disabled.
By downloading the license file to your PC before it is deleted, you can use it when installing the application again to the
same device.
CAUTION:
After deleting the license file which has been disabled, you can no longer download the license file.
■ Reusable license
When reinstalling, Disable License file should be downloaded (see“Procedure Disabling a License File (suspending a license)”
on page 117 and see “Procedure Downloading/ Removing an Invalidated License File” on page 118 in this manual) or a license
for reinstallation should be obtained from LMS, before reinstallation.
This specification aims to prevent misuse of applications.
To increase convenience of users, only application with unlimited validity date and application counter (e.g. Portal Service, SDL,
SSO) has been made to be able to install as many times as needed by the same license file. This kind of license is called "Reusable
license".
■ License for forwarding

If the machine needs to be replaced due to a device failure, you can transfer the license information used in the MEAP application
to the new machine and continue its usage. Service engineers are responsible for license transfer as this task requires the SMS
hidden page (not open to users).
109
System Information
The device platform information and MEAP application system information are called the "System Information" of MEAP. The
System Information can be checked on the SMS screen or by printing it out.
Application System Information
Application Name: C-Cabinet Gateway for MEAP

Application ID/System Application Name: 03a46668-63e4-4636-9cbb-492b6cef05d5
Application Version: 1.0.0
Status: Resolved
Installed: Tue Oct 21 14:00:11 GMT+09:00 2003
Vendor : Canon Inc.
License Status : Installed
Maximum Memory Usage : 1024
Registered Service :
Content of MEAP system information
Item content
Application Name It is the name (bundle-name) declared in a statement within the application program. It may not
necessarily be identical to the name of the program.
Application ID/System Application Application ID (application-id) items which are declared on the declaration statement in the ap-
Name plication program are printed.
Application Version It is the version of the application (bundle-version) declared in a statement within the application
program.
Status It indicates the status of the application in question; specifically,
• Installed: the application has been installed.
• Active: the application is being in use.
• Resolved: the application is at rest.
Installed It indicates the date on which the application was installed.
Vender It is the name of the vendor that developed the application, and is the name (bundle-vendor)
declared in a statement within the application program.
License Status It indicates the status of the license; specifically,
• None: no license is needed.
• Not Installed: no license has been installed.
• Installed: the appropriate license has been installed.
• Invalid: the license has been invalidated.
• Overlimt: the license has been used beyond its permitted limit.
License Expires After It indicates the date after which the license expires. If the status of the license is "none", this
item will not be printed.
License Upper Limit It indicates the limit imposed on individual counter readings. If the status of the license is "none",
this item will not be printed.
Counter Value It is the current counter reading of a specific counter. If the status of the license is "none", this
item will not be printed.
Maximum Memory Usage It indicates the maximum amount of memory that the application uses. It is the amount (maximum
memory usage) declared in a statement within the application program, and is expressed in
kilobytes.
Registered Service It is a list of services that have been registered by the application with the MEAP frame-
work.Some services may not have printable data.
110
MEAP Application Setting Information Management and Log

Management
The MEAP Application Setting Information Management page and the MEAP Application Log Management page provide menu
related to "MEAP Application Configuration Service" for managing MEAP application setting information and "MEAP Application
Log Service" for managing log information respectively.
■ MEAP Application Setting Information Management Service

This service manages the MEAP application setting information. It has functions such as saving setting information to the MEAP
area. Ver 57 of MEAP Specifications supports this service.
■ MEAP Application Log Management Service

This service is used to collect MEAP application logs (debug logs and authentication logs).
Ver 58 of MEAP Specifications supports this service.
The collected logs can be downloaded or deleted in Remote UI.
The settings such as the log level to be saved cannot be made from SMS.
These settings depend on the MEAP application. For detailed information, refer to the manual for the application.
■ Advantages Obtained When Using the Services

By using MEAP Application Configuration Service and MEAP Application Log Service, as long as the MEAP application supports
these services, you can perform data management tasks all together.
In case of devices and MEAP application that do not support the service
As for devices and MEAP application that do not support the service, the setting information and log data are managed separately
by application.
App1 App2
Dedicated management tool Dedicated management tool
Setting and reference Setting and reference
App1 App2 Device
Setting and reference Setting and reference
Config data Pref data Log data Config data Pref data Log data
(App1 format) (App1 format) (App1 format) (App2 format) (App2 format) (App2 format)
111
In case of devices and MEAP application that support the service

As for devices and MEAP application that support the service, information can be managed all together.
General-purpose management tool
Setting and reference
App1 App2 Device
Configuration Preference Log Platform

management service management service management service
Config data Preference data Log data

(common format) (common format) (common format)
Work Due To Change in Execution Environment of MEAP

■ Overview
Execution environment of MEAP has been changed in platform V3.4.
There is no big change in basic MEAP (SMS) functions and user interface, but it is necessary to upgrade MEAP applications.
Some MEAP applications are automatically updated to the supported versions using the Updater function via CDS server, but
other MEAP applications need to be updated manually.
For information on applications that need manual update, contact the Support Dept. of the sales company.
From upgrading with platform V3.4 or later, it is not necessary to upgrade MEAP applications.
The procedure for manually updating the MEAP applications is shown below.
■ Preparation
Make the following preparations before visiting the user site.
• Check the installation status of the MEAP applications in the target device.
• In the following UGW portal page, check the installation status of the MEAP applications in the target device. (V3.3 only)
[Configuration Information/Firmware Information] > [MEAP Information] > [Application Name] > [Status] > [Version]
• Check the status for all device serial numbers.
• Check all MEAP application names, status, and versions.
• Because the maximum number of applications which status can be checked on the browser is 128, export the information
to confirm the status.
• Only the devices with platform V3.3 or later can be checked on UGW portal.
• Prepare installation files of all the target MEAP applications.
• Application file (jar)
• License file (lic)
NOTE:
For information on obtaining installation file for upgrading due to change in execution environment of MEAP, contact the Support
Dept. of the sales company.
■ Manual Update Procedure

● Checking at the user site
When arriving at the user site, check the MEAP applications installed in the machine to check for any differences from the
information of preliminary study.
1. On the Control Panel, log in to [Settings/Registration] menu as an administrator.
2. Access the following menu, and output the system information.

[Settings/Registration] > [Management Settings] > [License/Other] > [MEAP Settings] > [Print System Information]
3. Check for any missing file in the installation files (application file, license file) being prepared.
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● Update
Update the target MEAP applications if there is no problem at the site.
1. “Backup of the MEAP Application Area and Recovery of the Backup Data” on page 128
2. For MEAP applications which individual data can be backed up, request the user to back up.
3. “Application Installation Procedure” on page 115
4. Request the user to check the operation.
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Settign Procedure
Preparation
■ Network Configuration Process
To provide support for the machine via network as in SMS, you must configure the network setting from the Touch Panel of the
machine. (The setting is set to [ON] by default)
1. After pressing [Settings/Registration], select [Preferences] > [Network] > [TCP/IP Settings] > [Use HTTP] and then
press [ON].
NOTE:
• On this machine, the items under [Network] of the [Settings/Registration] screen are grayed out unless you have logged in
as administrator.
Return to the top screen, press [Login] at the lower left corner of the screen, and log in as system administrator to configure
the setting.
By default, the User Name is “Administrator”, Password “764321,” and Login Destination “This Device”.
• To use TLS, press [Settings/Registration], select [Management Settings] > [License/Other] > [MEAP Settings] > [Use TLS],
and then press [ON]. (This setting is also applied to the TLS setting on remote UI and vice versa; if this setting is set to ON
on remote UI, it is applied to the Touch Panel.)
Setting [Use TLS] to ON brings up the message dialog [Changes made to TLS Settings will be applied to both MEAP and
Remote UI.]. Press [OK].
2. Press [OK] to return to the Main Menu screen.
3. Restart the machine.
CAUTION:
• The setting, [Use HTTP], is enabled/disabled as configured only after you execute [Apply Setting Changes] on the Top
screen.
• You cannot connect to this machine using a web browser via a proxy server. In an environment where a proxy server
is in use, enter the machine’s IP address in the [Exceptions] (addresses that do not use proxies) field under the proxy
server settings of your web browser. (Because these settings are different depending on a network environment,
consult your network administrator.)
• Unless the use of cookies and JavaScript is enabled on the web browser, you cannot use SMS.
CAUTION:
• When typing characters on a web browser, make sure you use the characters that can also be entered on the machine’s
Touch Panel. Other characters may not be properly displayed/recognized on the machine.
• To set [Use TLS] to ON, a key pair and server certificate used for TLS-encrypted communication must be set under
[Settings/Registration] > [Preferences] > [Network] > [TCP/IP Settings] > [TLS Settings]. For details, see [Top] >
[Security] > [MEAP Settings] > [Using the TLS] in the User’s Guide found at the following URL.
■ Key Pair and Server Certificate Settings

To use SMS via TLS connection, a key pair and server certificate must be specified as the key to be used.
Because a key that can be used for TLS-encrypted communication (default key) is installed as standard on this machine, however,
you do not need to set up a key pair and server certificate beforehand.
If using an encryption key other than the default key, see the User’s Guide found at the following URL and set up a key pair and
server certificate required to perform TLS-encrypted communication.
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NOTE:
When a key is set up, an access to SMS is always encrypted by TLS regardless of the [Use TLS] setting under [Settings/
Registration] > [Management Settings] > [License/Other] > [MEAP Settings].
■ Network Port Change Procedure

The default port of the HTTP server used for MEAP and MEAP applications to provide the servlet function is 8000, and the HTTPS
server's default port is 8443. In the case that these ports have already used by the customer who is to introduce this application,
the MEAP application cannot use the HTTP (or HTTPS) server(s).
By changing the following ports to use, however, the MEAP application can be used as well as the existing system.
The procedure to set the HTTP/HTTPS server port is indicated below.
1. Set the port numbers in the following service mode.

To set the HTTP server port
• (LEVEL 2) COPIER > Option > NETWORK > MEAP-PN
To set the HTTPS (TLS) server port
• (LEVEL 2) COPIER > Option > NETWORK > MEAP-TLS
NOTE:
A port number can be any integer from 0 to 65535. To avoid port numbers that are frequently used, do not use any integer from
0 to 1023.
Server Setting value Default value / Value after RAM clear

HTTP Server 1024 to 65535 8000
HTTPS Server 1024 to 65535 8443
NOTE:
• If Print Server is connected, do not specify port 8080.
If port 8080 is specified, it is not possible to access the remote UI of the device where the MEAP authentication application
is running. (Port 8080 is reserved to allow the PS Print Server Unit to redirect to the device.)
• As for port on HTTPS server, it only applies to the device that supports TLS function.
2. Restart the device if the port number is set.
Application Installation Procedure

■ Installation Procedure Using SMS
For the installation of MEAP applications using SMS, refer to the following section of the User's Guide found at the following URL.
• https://oip.manual.canon/
Appendix > MEAP > Installing MEAP Applications
■ Installation Procedure Using the Updater

To install a MEAP application using the Updater, the following preparations are required.
• Referring to“Enabling the [Application/Option Installation] Button” on page 66, enable the [Install Applications/Options] button
in advance.
• License access number required for installing the MEAP application
1. From the [Settings/Registration] menu on the Control Panel of the host machine, select the following items and start
the Updater.
[Management Settings] > [License/Other] > [Register/Update Software]
2. Press [Install Applications/Options], and the <Install Applications/Options> screen will appear. Enter the license
number and press [Start].
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The <Install Applications/Options: Confirm> screen is displayed.
3. Check the displayed applications, and press [Install]; the <Confirm Conditions of Use> screen will appear. Check
the description and press [Accept].
Procedure to Start and Stop a MEAP Application

1. Log in to the SMS, and click [MEAP Application Management].
2. Click [Start] or [Stop] shown for the MEAP application to be started or stopped.
3. Check to see that the status of the MEAP application in question is either [Started] or [Stopped].
Procedure Adding a License File

1. Log on to SMS
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2. On MEAP Application Management, click the name of the application to which you want to add a license file.
3. Click [License Management].
4. Click [Browse], and select the license file you want to install.
5. Click [Install].
6. Check the content of the confirmation page, and click [OK].
Procedure Disabling a License File (suspending a license)
CAUTION:
• Since the license file cannot be disabled when the application is still running, the application needs to be stopped
before disabling the license file.
• Once suspended, the status of the license will be "Not Installed", and its application will no longer be available for use.
• You can later restore a suspended license file as long as you are doing so on the same iR, the device with the same
device serial number.
• If the machine needs to be replaced due to a device failure, use the transfer license during the replacement. (See
“Procedure for Downloading a License for Forwarding” on page 120).
1. Log on to SMS.
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2. Stop the application you want to uninstall, and click the name of the application.
3. On Application/ License Information page, click [License Management].
4. License Management page appears. Click [Disable].
5. Click [Yes].
Procedure Downloading/ Removing an Invalidated License File
NOTE:
The downloaded license file can be used for reinstallation only in the same device (with the same device serial number).
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1. Login to SMS, and click the name of the application you want.
2. On Application / License Information page, click [License Management].
3. License Management page appears. To download, click [Download].
4. When you have selected [Download], specify where you want to store the file by following the instructions on the
screen.
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5. To delete, click [Delete].
6. When the dialog to confirm deletion is shown, click [Yes].
CAUTION:
Without the license file, an application cannot be reinstalled even to the MEAP device that the application had been installed
last time. Download and save the license file before deleting the application.
Procedure for Downloading a License for Forwarding

1. Log in to SMS, stop the application to be forwarded. (see “Procedure to Start and Stop a MEAP Application” on
page 116.)
2. Move to the download page of license forwarded for the device as sender (https:// <IP address of device>:
8443/sms/ForwardLicense).
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3. Specify the application to be forwarded.
4. On Application / License Information page, click [License Management].
5. Click [Disable] on the [Disable License File].
6. The window to confirm whether to create a transfer licence will be displayed. Click [Yes].
7. When [Download] on the [Download / Delete Transfer License File] becomes effective, click [Download].
8. Specify the preservation place of the file according to the instruction of the screen.
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9. After downloading the license file for forwarding, click [Delete] to display the confirmation screen and click [Yes]
to delete the file (in consideration of breakage of license for forwarding, deleting disabled license can be executed
after all steps have been completed).
10. Log out of SMS.
11. Since this downloaded transfer license is the file only to prove the license invalidation, it cannot be used for
installation to the other device as it is. Send the transfer license to the service support contact of your nearest sales
company to request issuance of the new license for installation in the new device.
NOTE:
When requesting issuance of license for forwarding, inform the sales company of the name of product name and serial No. of the
device as sender, and of the name of product name and serial No. of the forwarding destination.
12. Install application using the license for forwarding issued by the sales company.
Setting the method to login to SMS

The procedure for changing the login method for SMS is indicated below.
1. Log on to SMS, click [Start] or [Stop] shown in Status field of SMS Installer Service to check if the status is changed.
Example screen when logged in with RLS
Example screen when logged in with password authentication
2. Logout once and login again to check to see that the setting is applied properly.
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Changing SMS Login Password

1. Log in to SMS, and select [Chage Password].
2. Enter the current password and a new password, and then click the [Change].
NOTE:
The [Reset] on the [Change Password] screen is used to clear the value entered in the text field. It is not a button for changing the
SMS login password back to the default value.
Disabling the Integrated Authentication Function

■ Service mode
The location of the service mode setting for disabling integrated authentication:
• COPIER > Option > FNC-SW > UA-OFFSW
Setting value: 0 = Disabled, 1 = Enabled
■ Remote UI
Access [Authentication Management] screen to disable integrated authentication from the Remote UI.
1. Access the following menu and click the [Edit...] button.

• Remote UI > Settings/Registration > Management Settings > User Management > Authentication Management >
Preferences
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2. Select the setting items in [Setting to Disable Integrated Authentication] on the bottom of the screen as necessary,
and click [Update].
Setting Items
Item code Description

Disable integrated authentication The integrated authentication function is disabled regardless of
the authentication method.
Disable integrated authentication using credentials for local de- The integrated authentication function is disabled only at the time
vice authentication of local device authentication.
Disable integrated authentication using credentials for LDAP The integrated authentication function is disabled only at the time
server authentication of LDAP server authentication.
Check Procedure
■ Device Resource
1. Log in to SMS.
2. Click [MEAP Application Management].
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3. Check [Resource Information] for information of the whole device resources.
NOTE:
• Among the resources, the free space of Storage is checked when installing an application.
For other resources, the free space is checked when the application is started.
• Some applications call for a specific set of conditions for installation.
For details, see the User’s Guide that comes with the individual applications.
• Maximum installable application is up to 20 even if the remaining resource is adequate. (However, the Send function consumes
1, it must be 19 in practice.) Authentication application is not included in this number.
• The MEAP application, which can be started simultaneously, is up to 19. (Authentication application is not included in this
number.)
CAUTION:
To install an application, the user needs to use the following URL when accessing the license control system to obtain a
license file. In doing so, he/she needs to register the license access number of the application and the serial number of the
device.
http://www.canon.com/lms/license/
■ System Information
1. Log in to SMS, and select [System Info] on System Management menu.
2. Click [Display Details].
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3. System information of each application (including system applications) is shown in an additional window. Copy
and paste all the information in a file to attach to AR reports as text information. This function is useful to check
status information of each application.
■ Printing the System Information of a MEAP Application

MEAP system information can be printed out with device for confirmation.
NOTE:
The system information of the MEAP application that you checked in the previous section is exactly the same as the system
information of the MEAP application that is output.
Follow the steps below when confirming information:
1. Select [Settings/ Registration] > [Management Settings] > [License/ Other] > [MEAP Settings] > [Print System
Information] .
NOTE:
When System Manager ID and PIN are set, go to Top screen and log in as System Manager to continue jobs.
2. Press[Yes].
NOTE:
MEAP system information was printed out in PDL format conventionally. However, the information has been printed out in text
format instead of PDL format, enabling devices without PDL installation to print out information (iR C3220 and later).
■ MEAP Application Information

1. Log in to SMS, select [MEAP Application Information].
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2. The MEAP application information screen appears.

Scroll the screen and check the information of the target application.
■ License File
1. Log in to SMS, select [Check License].
2. Click the [Browse], specify a license file, and click the [Check].
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Maintenance
Backup of the MEAP Application Area and Recovery of the Backup

Data
■ Outline
When replacing or formatting the HDD, the data in the MEAP application area needs to be temporarily saved to your PC.
This chapter describes information on backing up the data in the MEAP application area and recovering the backup data.
In the case of MEAP-installed devices, the application is license-managed, so the application needs to be reinstalled and
reconfigured when replacing or formatting the HDD.
In that case, a license for reinstallation needs to be downloaded and the customer data and configuration information need to be
recovered, and these procedures pose heavy burdens on the service technician.
The area used for the MEAP application can be easily saved/recovered by using the backup function.
This greatly reduces the work burden on the service technician.
Please note that the application cannot be illegally copied because the backup data can be recovered only when the device has
the same serial number.
CAUTION:
• You must not perform any other work (including checking operation) until the HDD has been backed up. This
arrangement is to prevent a mismatch of MEAP counter readings and the HDD contents, and any fault in operation
arising as the result of failure to observe this will not be covered by the guarantee of operation.
• Do not disable the license during the period from backup using SST to restoration of data.
It is not necessary to reinstall the license file when restoring the backup data.
■ Backup Item Automatically Copied

● The following data are backed up using SST:
The following data are backed up (saved as MeapBack.bin) .
• MEAP applications.
• Setup data generated by MEAP applications (Note that image data stored in BOX will not be saved for MEAP applications
using BOX function).
• SMS password
CAUTION:
Do not execute [Initialize All Data/Settings] in [Settings/Registration] during the period from backup to recovery of the data.
When [Initialize All Data/Settings] is executed, the key used to combine encrypted backup data (SMS password, etc.) is
initialized, which makes it impossible to combine the data.
It means that SMS cannot be accessed even when the backup data has been recovered.
If you inadvertently executed [Initialize All Data/Settings] and can no longer access SMS, the SMS login password needs
to be initialized by following the procedure shown in “Backup and Restoration Using Download Mode” on page 151 in this
manual.
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● Data backed up using SST

Data related to MEAP backed up by using SST is MeapBack.bin. Refer to“The following data are backed up using SST:” on page
128 what data for included in Meapback.bin.
● Procedure for Backing Up/Restoring the MEAP Application Area

For information on backing up/restoring the MEAP data, refer to “Backup and Restoration Using Download Mode” on page
151.
Using USB Devices

■ USB Driver
● Two types of USB drivers
With this device, both a dedicated USB driver for installing MEAP applications (hereinafter referred to as "MEAP driver") and a
USB system driver (hereinafter referred to as "system driver") can be used.
System driver and MEAP driver cannot be used together. When either of them is used, the other driver cannot be used.
● USB driver setting

System driver is active by default in iR-ADV series.
The driver can be changed in [Settings/Registration].
Usually, It is not necessary to change the setting because it is specified in the MEAP application side.
Only in the case of a special MEAP application, it is necessary to change the USB driver setting.
For details, refer to specifications of MEAP application side.
NOTE:
The [Use USB Host] menu is hidden at the time of shipment.
To display the menu, set "1" in the following service mode.
• (Level 2) COPIER > Option > USER > USBH-DSP
Operating mode settings Conventional USB keyboard Software keyboard applica- System driver supported
[Use MEAP driver as USB in- enabled MEAPapplication tion (System Driver/ MEAP MEAP application
put device] Driver)
ON Can use USB keyboard. Cannot use USB keyboards. Cannot use USB keyboards.
* MEAP driver (conventional Can work only on the conven- (Device cannot be detected.)
compatibility mode) tional applications that support
the MEAP application driver.
OFF (*default) Cannot use USB keyboards. Can use USB keyboards. Can use USB keyboards. Via
* Native driver (Device cannot be detected.) software keyboards only.
NOTE:
When any settings changes are made, the device must be restarted.
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● Setting the USB driver for each USB device (MEAP driver preference registration)
If it is set to use the system driver, the conventional applications that support the MEAP application driver cannot use the USB
input device.
Therefore, for the USB drivers used by USB devices/MEAP applications, there is setting function (MEAP driver preference
registration) to give priority to the MEAP driver.
If you register the ID of the USB device by using this function, the USB device can use the MEAP driver despite the Additional
Function settings.
Using this function requires the conditions below:
• Supported MEAP SpecVer: 26

• Describe the idVendeor(VID) and idProdutc(PID) of USB device in the manifest or activate/ deactivate the VID and PID by
calling API from MEAP applications.
The driver setting that is used in a manifest file is reflected in the following timing.
When registering from a manifest file.
• The registration will be enabled when an application is activated and device is restarted.
• The registration will be disabled when an application is stopped and device is restarted.
NOTE:
You can display/check the used driver setting at "USB device report print" described below regardless of whether it is registered
from a manifest file or is registered from API.
Availability for MEAP application of the USB device A (either HID keyboard or Mass Storage) plugged to device
Registration When the HID keyboard is installed Native MEAP application *1

status of USB USB Settings : [Use MEAP Driver for USB application System driver System driver Application
device A Input Device] *1
supported ap- not suppor- with VID/ PID
When the Mass Storage is installed plication ted/ conven- declared in
tional applica- Manifest for x
USB Settings : [Use MEAP Driver for Ex-
tion
ternal USB Device]
Not registered OFF YES YES NO -
ON NO NO YES -
Registered OFF NO NO YES YES
ON NO NO YES YES
Availability for MEAP applications of USB devices B and C (either HID keyboard or Mass Storage) plugged to device
Registra- Setting to use MEAP driv- USB Native appli- MEAP application*1
tion status er (Additional Functions device cation *1 System driver System driver not Application with
of USB de- mode) supported appli- supported / con- VID/PID declared
vice B cation ventional applica- in Manifest for B
tion
Not regis- OFF B YES YES NO -
tered C YES YES NO -
ON B NO NO YES -
C NO NO YES -
Registered OFF B NO NO YES YES
C YES YES NO NO
ON B NO NO YES YES
C NO NO YES YES
● Specifications for the use of USB keyboards

Characters that could be entered on the software keyboard displayed on the conventional control panel can be entered using a
USB connected keyboard.
• When the software keyboard window is displayed, characters can be entered from the USB keyboard (in-line entry not
possible).
*1. YES: USB device available NO: USB device not available
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• When the software keyboard window is not displayed, entered characters will not be remembered.
• The characters, which can be entered from a USB keyboard, is only a character, which can be entered from the software
keyboard.
• Even if characters are entered from the USB keyboard, the software keyboard window will not change (the corresponding
key does not invert or change color).
• Input from the USB keyboard can be accepted at the same time as input from the software keyboard or numeric keys.
• Since the device supports Plug and Play, the USB keyboard can be disconnected/ connected freely. However, do not
disconnect and connect during in deep sleep (when in sleep with setting "low" at "the power consumption in sleep"). It is out
of an operation guarantee to disconnect and connect the USB keyboard in deep sleep.
• When USB device is attached to device, devices do not shift to deep sleep mode.
• Keyboard layout changes according to the keyboard layout settings in the Settings/ Registration screen. In addition, function
keys and ten keys which are not displayed in the software keyboard cannot be used. (Keyboard which the operation check
was conducted is 84-key Keyboard, but this does not mean that the operation of all 84-key Keyboards is guaranteed.)
NOTE:
The factory shipment default setting is to enable the use of native (main unit functionality) USB keyboards. Therefore, in order to
use MEAP application keyboards, [Use MEAP driver for USB input device] in [Settings/Registration] needs to be set to ON (factory
shipment setting is OFF).
Operations change as described below in accordance with ON/ OFF settings.
• ON: when using MEAP application keyboard
• OFF: when using native (main unit functionality) keyboard (factory shipment default)
■ Initialization of MEAP driver priority registration

When any trouble occurs regarding USB driver settings and it is necessary to reset the setting information, you can reset the
MEAP driver preference registration by using service mode.
● Steps to initialize preference use registration

• COPIER > Function > CLEAR > USBM-CLR
2. Restart this device.
■ USB Device report print

To check the vendor IDs (idVendor) and the product IDs (idProduct) registered in this device by means of declaration in Manifest
file of MEAP applications, output the USB Device repot report print.
● Steps to output the USB Device report print

• COPIER > Function > MISC-P > USBH-PRT
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2. When [OK] is shown on the status field, the status print is output. Check the contents of the print.
********************************
*** USB Device report print ***
********************************
USB device information
T: Bus=01 Lev=02 Prnt=03 Port=01 Cnt=01 Dev#= 5 Spd=480 MxCh= 0

D: Ver=2.00 Cls=00(>ifc) Sub=00 Prot=00 MxPS=64 #Cfgs= 1
P: Vendor=066f ProdID=4210 Rev=10.02
S: Manifacturer=SigmaTel, Inc.
S: Product=STIr42xx
S: SerialNumber=0002F0F7261287A5
C:* #Ifs= 1 Cfg#= 1 Atr=80 MxPwr=100mA
I: If#= 0 Alt= 0 #EPs= 2 Cls=fe(app.) Sub=02 Prot=00 Driver=irda-usb
E: Ad=81(I) Atr=02(Bulk) MxPS=512 Ivl=0ms
E: Ad=01(O) Atr=02(Bulk) MxPS=512 Ivl=0ms
Example of output result
● USB device information Content

Display the information of the USB device, which the device recognized.
If not displayed, there may be some fault occurred.
Some of standard optional devices are not displayed on a report.
The details of each item are as follows.
T : Topology
Internal hierarchical structure, which a USB device is connected, is shown. The number of a connected bus, the hierarchical
structure and connection speed can be indicated.
D : Device
Information of USB devices is shown.
P : Product
Product information of USB devices is shown. Vendor ID and Product ID can be recognized here.
S : String
The character string embedded in a USB device is shown. A manufacture name and a product name can be recognized
here.
C : Configure
The configuration information of a USB device is shown. * mark is to know whether it is active.
I : Interface
The interface information of a USB device is shown. Interface class and the driver to handle can be recognized.
The value and the content of Driver are as follows.
Labeling Content
usbhid It is displayed when the USB system driver is assigned to the input device connected.
usb-storage It is displayed when storage devices (USB flash drive etc.) are connected.
hub It is displayed when HUB is connected.
gpusb It is displayed when the USB driver only for MEAP application is assigned to the input device connected.
gpusbex It is displayed when a USB device, which specific vendor ID/ Product ID are preferentially registered using
a manifest and MEAP API, is connected and the USB driver only for MEAP application is assigned.
E : Endpoint
The Endpoint information of a USB device is shown.
Right or wrong of report output
Connecting device Report printing

HID Yes
Storage Yes
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Connecting device Report printing

FAX No
USB Device Port IrDA
Multimedia Card Reader Yes
IC Card Reader Yes
Image Data Analyzer Board No
HUB Internal Hub*1 No
External Hub Yes
NOTE:
Some connecting devices such as the Image Data Analyzer Board and USB Device Port are not installed depending on the model.
● The content of MEAP preferred device information

Display the information of the application or a USB device, which preferentially registered with MEAP application.
By seeing this information, it can check which Application ID of the MEAP application is in the status using a specific USB device.
AppID :
Application ID
VID :
Vendor ID
PID :
Product ID
NOTE:
By starting, stopping or uninstalling a MEAP application, the driver settings of the USB device may be changed. If the device needs
to be restarted following this setting change, a message prompting the user to restart the device is displayed.
*1. USB Device Port-B1 Hub for device ports installed at the introduction
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Troubleshooting
When SMS Cannot Be Accessed

■ If you forgot the password (SMS login password initialization)
After changing the default SMS login password, if you forgot the new password and cannot log in to SMS, you can use a switch
license for password initialization to change the password back to the default value "MeapSmsLogin".
Note that there is no special password for service.
1. Contact the person in charge of support at the sales company, give the device's serialnumber, and have a switch
license file for password initialization issued.
2. With nothing entered, click the [Log in] to display the area for specifying a switch license file for password
initialization.
3. Click the [Browse] and specify the switch license file.
4. Click the [Initialize] to display an initialization confirmation page, and click the [OK].
NOTE:
• The default password is "MeapSmsLogin." (The password is case-sensitive.)
• If you click [Cancel], the Login page opens without initializing the password.
■ If login is not possible due to exclusive control

Since access to SMS is under exclusive control, you cannot log in if another user has already logged into the SMS of the same
device.
An example of the exclusive control message
If you cannot log in due to exclusive control, you need to ask the other user to log out before you can try again.
NOTE:
If you close the browser without logging out, the session remains active. In that case, you cannot log in again.
If this problem occurs, you can wait for 5 minutes so that the session is disconnected.
Or, you can restart the device to force the session to disconnect.
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■ If [Key and Certificate Settings] is not set

If [Key and Certificate Settings] is not set correctly, you cannot access the URL for SMS (https://<device's IP address>:8443/
sms/). In that case, perform the following procedure.
1. Go to http://<device's IP address>:8000/sms/, and check to see that "HTTP 500 Internal Server Error" appears.
2. If it appears, perform the procedure“Key Pair and Server Certificate Settings” on page 114 in this chapter.
NOTE:
In the case of SMS, by setting the key to be used, encrypted SSL communication is always executed regardless of the following
setting: [Settings/Registration] > [Management Settings] > [License/Other] > [MEAP Settings] > [Use SSL] > ON/OFF.
What to Do If a “Certificate Error” Message Appears upon Access

When accessing SMS from a browser, a "Certificate error" message may appear. To handle this, refer to the procedures indicated
under [Top] > [Security] > [Key Pair and Server Certificate Settings for Encrypted SSL Communication] in the User's Guide found
at the following URL.
NOTE:
Enter the device’s IP address (or the FQDN in environments where name resolution is enabled) in the [Common Name] field to
prevent a "Certificate Error” message from appearing on Internet Explorer 7 or later.
If the MEAP application cannot be started

If the conditions to start the MEAP application are not satisfied, the MEAP application cannot be started.
If the MEAP application cannot be started, check the following items.
Is a valid license installed?

If the license has expired, you cannot start the application. If the license has already expired, obtain a new license and then
update the license. ( See “Managing the License File” on page 109 in this manual.)
Are the necessary resources available?

If the resources such as memory capacity or number of threads are not sufficient, the application also cannot be started.
Delete any unnecessary data to secure sufficient resources.
If the application still cannot be started after checking the foregoing conditions, contact the support department of the sales
company.
Points to Note When Enabling the [Quick Startup Settings for Main
Power] Setting
If some of the MEAP applications are running on the device, the following problems will occur.
The [Quick Startup Settings for Main Power] setting cannot be enabled.
If a MEAP application that restricts the device from shifting to deep sleep mode is running, even when the setting of [Quick Startup
Settings for Main Power] is enabled (On), the device starts normally instead of quick startup.
In that case, it does not affect the behavior of the MEAP application.
Changes made in the settings of a MEAP application are not reflected.

If the startup setting [Quick Startup Settings for Main Power] is enabled (On), even when the Main Power Supply Switch of the
machine is turned OFF, a shutdown process is not executed internally.
Therefore, in the case of a MEAP application where changes in settings are enabled when the device is restarted, changes in
settings are not reflected just by changing the settings.
Follow either of the restart procedures shown below to enable the changes made in the settings.
• Execute restart from remote UI.
• Turn OFF the Main Switch, and then turn it ON within 20 seconds.
135
After recovery from quick startup, MEAP applications do not work properly.
Some MEAP applications do not process a task at a specified time after quick startup.
In this case, the application executes the task at an unintended timing because the elapsed time during standby for quick startup
is not counted.
Problems may occur in the following two cases.
In the case of "Schedule: Execute the task every 24 hours"

A schedule is set to start the specified task at the specified time and repeat "fixed-delay execution".
If execution is delayed for some reason, the delay time is ignored.
Problem:The task is executed when the total time excluding the standby for quick startup has reached 24 hours.
=> The task may be executed at a timing other than the time the user expects it to be executed.
31/Dec 1/Jan 2/Jan 3/Jan 4/Jan 5/Jan
Starting
Stopped
(Quick startup standby)
The timing the task is expected to be executed

The timing the task was actually executed
In the case of "Schedule: Execute the task at 00:00 every day"

A schedule is set to start the specified task at the specified time and repeat "fixed-rate execution".
If execution was delayed for some reason, two or more tasks are continuously executed to "make up for the delay".
Problem: The tasks of Jan. 1, Jan. 2, and Jan. 3 are executed after quick startup.
31/Dec 1/Jan 2/Jan 3/Jan 4/Jan 5/Jan
Starting
Stopped
(Quick startup standby)
The timing the task is expected to be executed

The timing the task was actually executed
MEAP Safe Mode

Use safe mode if you need to start up the system without worrying about extra applications. It will start up only those system
software files (including SMS) that normally start up as default files while preventing MEAP applications and the like from starting
up.
When you have made changes and restart the device, the control panel will indicate "MPS" in its lower right corner. The MEAP
applications that may have been active before you shut down the equipment will not start up on their own. Make use of safe
mode when restoring the system software as when MEAP applications or services cause a fault as the result of a conflict or
wrong sequence of registration/use. You can access to SMS in this condition so that you can take necessary measures, for
example, you can stop application that may cause the trouble.
136
CAUTION:
If the device has been started in MEAP SAFE mode, all the MEAP applications stop and the status becomes "Installed".
This status remains unchanged even if the MEAP SAFE mode is canceled and the device is started again in normal mode.
It is therefore necessary to access SMS after normal startup and start the MEAP application.
■ Starting in Safe Mode

• (LEVEL 2) COPIER > Option > USER > MEAPSAFE
2. Check that the notation "MPS" has appeared in the upper left corner of the screen; then, restart the device.
■ How to cancel MEAP SAFE mode

• (LEVEL 2) COPIER > Option > USER > MEAPSAFE
2. Start service mode again after rebooting the device, and check that [MPS] is no longer displayed at the upper left
of the screen.
Collection of MEAP Console Logs

When debugging a MEAP application, console logs need to be collected in some cases.
MEAP console logs can be obtained with the Device DebugLog Utility. Make sure to use it.
For details, see the instruction manual of the Device DebugLog Utility.
137
7 Backup/
Restoration
Overview........................................... 139
Procedure Using [Import/Export All] in
the [Settings/Registration] Menu... 141
Backup/Restoration Procedure Using
Service Mode (BACKUP/
RESTORE).................................... 143
Backup/Restoration Using Service
Mode..............................................150
Backup and Restoration Using
Download Mode.............................151
Back Up/Restore by use of Data
Backup Service..............................159
7. Backup/Restoration
Overview
Various data is stored in the storage inside the device.
Depending on the works to be done such as replacing parts, this data needs to be backed up and restored.
There are some ways to back up and restore data, and the appropriate one should be used depending on the purpose and storage
destination.
Refer to Backup Data in the Appendix for details on the backup and restore methods and the data that is covered.
Backup/Restoration for Service Technicians

Backup and Restoration from the [Settings/Registration] Menu
Setting information can be backed up and restored from the Control Panel of the device or from the [Settings/Registrations] menu
of remote UI.
Although the [Settings/Registrations] menu is for users, the service mode settings information can be backed up and restored
from the Import/Export All function by changing the service mode setting.
In order to back up and restore the service mode settings information from the [Settings/Registrations] menu, it is necessary to
access from remote UI.
Backup/Restoration Using Service Mode

Some of the functions in service mode can be used to backup and restore data.
DC-CON/R-CON setting value information and service counter (DC-CON) values can be backed up and restored.
Backup and Restoration Using Download Mode

Data can be backed up and restored by using download mode or by using SST on a device that has entered download mode.
The whole SRAM images and MEAP area data can be backed up and restored at a time.
Back Up/Restore for users who need service technician work

Back Up/Restore by use of Data Backup Service
This function backs up various data on the cloud by using a dedicated application (MEAP application) installed on the device.
Cloud
(CBIO)
Back Up Restore
Replacement
This function is supported by this equipment with a platform version 306 or later.
The Data Backup Service is a function for users but the use of the service entails work to be performed by a service technician.
*1
This function assumes replacement of a HDD and restricts restoration in the other cases.
*1: While the backup setting and backup execution can be performed by a user alone, the restoration needs work by a service
technician.
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Target Items of Restoration

Items that can be imported through backup/restoration of the [Settings/Registration] menu or the service mode's backup/
restoration functionality are different depending on a model. For applicable items, see [List of Service Modes That Can Be
Restored] in Appendices of the machine’s Service Manual.
[Settings/Registration] menu settings
To find out the [Settings/Registration] menu settings this function covers, see [Top] > [Settings/Registration] > [Settings/
Registration Table] in the machine’s User’s Guide found at the following URL.
Service mode settings

To find out the service mode settings this function covers, see [List of Service Modes That Can Be Restored] in Appendices
of the machine’s Service Manual.
140
Procedure Using [Import/Export All] in the [Settings/Registration]

Menu
This section introduces the procedure for backing up and restoring service mode setting data by using the [Import/Export All]
function in the [Settings/Registration] menu.
If backing up and restoring setting data for the [Settings/Registration] menu or address books only, see the procedure in the
User's Guide found at the following URL.
Limitation
• An import/export process ends with error while the following specific job is executed.
• Send job
• Forwarding job
• FAX reception job
• IFAX reception job
• If this function is executed with a print job simultaneously, it affects the operation such as;
UI is locked, or a print job is cleared by restart after import. So it requires careful operation.
• A device rejects an import/ export request during shutdown.
• If this function is executed with device information distribution or remote UI import/ export (Individually) simultaneously, the
first coming job takes priority and they are controlled exclusively.
• If this function is executed with a firmware update by a CDS (Updater) simultaneously, a firmware update process takes
priority, and this function is stopped temporarily by restart.
• When error code is issued, this function ends with error.
• If the display language before import differs from that after import,, a setting value of a text corrupts in some cases. The
character corruption can be solved by changing the display language to the appropriate one.
Compatibility of Data
The following table shows compatibility of data in the case where the device from which the data is exported and the device to
which the data is imported differ in model and/or serial number.
For service mode items corresponding to Cases A, B, and C of import process, refer to [List of Service Modes That Can Be
Restored] in Appendix of the Service Manual of the host machine.
Model Serial number Import process

Same Same Items corresponding to Case A are imported.*1
Same Different*2 Items corresponding to Case B are imported.*1
Different Different*2 Items corresponding to Case C are imported.*3
Different Same The file is judged to be invalid, and the process ends with an error.
Procedure Using [Export All] in the [Settings/Registration] Menu

1. Complete the device setting as a reference machine.

• Copier > Option > USER > SMD-EXPT
[0]: Hide the service mode settings (Default)
[1]: Display the service mode settings
*1. If the firmware version at the time of import differs from that at the time of export, predetermined corrective processing may be
performed.
*2. If a serial number is missing, the serial numbers are judged to be mismatched.
*3. Predetermined corrective processing may be performed.
141
3. Start remote UI, select [Settings/Registrations] > [Management Settings] > [Data Management] > [Export], select
"Service Mode Settings" to export.
NOTE:
Other items can be selected and exported at the same time.
4. Follow the instructions on the screen to save the file to any location.
Procedure Using [Import All] in the [Settings/Registration] Menu

DCM files that contain service mode settings information can be imported by using the [Settings/Registration] menu or by using
service mode.
The import procedure using the [Settings/Registration] menu is omitted because it is the same as the normal DCM file import
procedure. As for the import procedure using service mode, refer to “Backup/Restoration Procedure Using Service Mode
(BACKUP/RESTORE)” on page 143.
142
Backup/Restoration Procedure Using Service Mode (BACKUP/

RESTORE)
Service mode settings information can be backed up and restored by using the [BACKUP] and [RESTORE] functions on the
service mode top screen.
With this function, the storage location of backup files can be selected from USB memory or hard disk.
NOTE:
• Up to 2 files can be stored in the host machine's hard disk.
• Backing up to the hard disk is used to, for example, restore the settings to the original state after temporarily changing multiple
settings for troubleshooting.
The only data that is backed up is the service mode settings information.
When restoring files from USB, the data to be backed up can be files exported using this function or files exported by using [Export]
in the [Settings/Registration] menu.
When data is exported to the hard disk on the host machine, it can be used as backup for the same device.
When data is exported to a USB device, it can be used as backup for the same device, and can also be used for migrating setting
values to another device.
CAUTION:
This function must not be used when replacing PCBs.
Be sure to use the following DCON/RCON service mode backup function.
• DC-CON : DSRAMBUP / DSRAMRES
• R-CON : RSRAMBUP / RSRAMRES
Backup Procedure Using Service Mode (BACKUP/RESTORE)

1. When backing up data to a USB flash drive, connect the USB device to the USB port on the device. When backing
up data to the hard disk, skip this step.
2. Enter service mode and press [BACKUP].
3. Press [List], enter "1" or "2" using the numeric keys, and press [OK].
• To backup data to a USB flash drive: 1
• To backup data to the hard disk: 2
143
4. If files are already stored, a list is displayed. Press [->].
5. Press [PASSWD], press the password entry field, and enter the password.

NOTE:
Specifications regarding the password

• Character string of software keyboard: 0 to 32 characters
• No password is set when 0 characters are entered.
• No space is allowed in the middle of the password.
• The password is case sensitive.
CAUTION:
When using the BACKUP function of service mode to back up data to a USB memory, files (DCM files) that have been
executed without setting a password cannot be used in the case of import from the [Settings/Registration] menu.
144
6. Press [BACKUP] and press [OK] to execute export.

7. When [OK!] is displayed in the status column upon completion, press [<-].
8. Select [LIST], enter "0" using the numeric keys, and press [OK].

NOTE:
The specification of the name of the exported file is shown below.
iR-ADV CXXXX_ZZZ99999_V0170_0001_YYYY_MMDD_HHMMSS.dcm
Model name Serial Number Export YYYY_MMDD_HHMMSS

Main Controler firm ware version DCM Job management number DCM file format
Restoration Procedure Using Service Mode (BACKUP/RESTORE)
NOTE:
Points to notes when restoring data from USB memory

Be sure to use a formatted USB memory that can be recognized by the host machine. No firmware registration is necessary.
Be sure to store exported files in the root folder of the USB device.
Do not change the extension from ".dcm". (Only files with the extension ".dcm" can be recognized.)
It is desirable to connect the USB device before entering service mode.
145
1. When restoring data from the USB memory, connect the USB device to the USB port on the device. When restoring
data from the hard disk, skip this step.
2. Enter service mode and press [RESTORE].
When the settings are reflected, the backup file saved on the hard disk of the device is displayed.
3. Press [LIST], enter "1" or "2" using the numeric keys, and press [OK].
• To restore data from a USB memory: 1
• To restore data from the hard disk: 2
4. The backup files saved on the USB memory or hard disk are displayed. Press [SELECT], enter the number displayed
on the left side of the file name you want to select using the numeric keys, and press [OK].
NOTE:
In the case of a USB memory, up to 8 backup files are displayed on a screen. If there are more than 8 files, it is necessary to
switch screens.
In the case of the hard disk, since only 2 files can be saved, it is not necessary to switch between screens.
146
5. Confirm that "*" is displayed on the right side of the selected file, and press [->].
147
6. Press [PASSWD] and then the password entry field, enter the password, select the options (arbitrary), and then
press [OK]. Details of the options are shown below.
[IMPORTLOG OUTPUT]
This option is selected to output (print) import logs. After completion of import, select [Settings/Registration] >
[Management Settings] > [Data Management] > [Import Result Report] to print the import logs.
[IMPORTLOG KEEP DEVICE]

This option is selected to save the import logs to a USB memory connected to the device.
They can be saved to the hard disk but there is no way to retrieve them, therefore this option is used only when importing
them from a USB memory.
[REPLACE]
This option is selected to import setting values of import level 1 (data that can be restored only to the device from which
the data was exported).
Settings that cannot be normally imported (such as setting information that cannot be imported to a device having a
different serial number).

NOTE:
• "<-" is displayed on the right side of the file to indicate that the selection of the file has been confirmed.
• "***" is displayed after [PASSWD] is entered.
• Logs can be output (printed) from [Settings/Registration] > [Management Settings] > [Data Management] > [Import/Export] >
[Import Result Report] from the Operation Panel.
148
NOTE:
You can select [REPLACE] to import a file exported from another machine as a file exported from this machine.
The following items are imported.
• Preferences > Network > TCP/IP Settings > IPv4 Settings > IP Address Settings > IP Address
• Preferences > Network > TCP/IP Settings > IPv6 Settings > Manual Address Settings
• Preferences > Network > TCP/IP Settings > DNS Settings > DNS Host/Domain Name Settings
• Preferences > Network > AppleTalk Settings
• Function Settings > Send > E-Mail/I-Fax Settings > Communication Settings > E-Mail Address
• Function Settings > Send > E-Mail/I-Fax Settings > Communication Settings > POP Login Name
• Function Settings > Send > E-Mail/I-Fax Settings > Communication Settings > POP Password
• Function Settings > Send > Fax Settings > Set Line > Line n > Register Unit Telephone Number
• Function Settings > Send > Fax Settings > Set Line > Line n > Register Unit Telephone Number > ISDN Subaddress
• Function Settings > Send > Fax Settings > Set Line > Line n > Register Unit Name
• Management Settings > Device Management > Device Information Settings
7. Press [RESTORE] and press [OK] to execute the import process.

8. When [OK!] is displayed in the status column upon completion, press [<-].
9. Press [LIST], enter "0" using the numeric keys, and press [OK].
NOTE:
Be sure to restart the device after restoration.
149
Backup/Restoration Using Service Mode

Data can be backed up and restored by using the service mode backup function.
The backup data is stored in the Flash PCB.
Target Data
• Data of the DC Controller (DC-CON) PCB SRAM
• Setting data of the Reader Controller (R-CON)
Operation Procedure
■ Backup Procedure
1. Enter service mode level 2.
2. Select any of the following service mode items, and press [OK].
To backup the DC Controller PCB SRAM data:
• (LEVEL 2) COPIER > FUNCTION > SYSTEM > DSRAMBUP
To backup the Reader Controller settings data:
• (LEVEL 2) COPIER > FUNCTION > SYSTEM > RSRAMBUP
■ Restoration Procedure
1. Enter service mode level 2.
2. Select any of the following service mode items, and press [OK].
To restore the DC Controller PCB SRAM data
• (LEVEL 2) COPIER > FUNCTION > SYSTEM > DSRAMRES
To restore the Reader Controller settings data
• (LEVEL 2) COPIER > FUNCTION > SYSTEM > RSRAMRES
150
Backup and Restoration Using Download Mode

Device system data can be backed up and restored using download mode.
Overview
When the hard disk or the device is replaced, the data in the device needs to be backed up and restored.
When replacing a PCB, the data stored in the PCB can be temporarily saved and migrated to the new PCB by using the backup
function.
This section describes the procedure for backup and restoration using SST or a USB device.
NOTE:
Before replacing the DC controller PCBs, back up the data from Service mode. The backup data can be restored from Service
mode when the PCBs are replaced. This enables to maintain the setting data including Service mode stored in the old Controller
PCB.
Backup/Restoration Using SST

Connect the PC in which SST is installed to the machine which has been started in download mode via a network cable, and
backup/restore the data in the machine to the PC.
Main Controller PCB iR Device
PC for service
SramImg.bin
SST Flash PCB
iR ----
System
Upload/Download
(Backup/Restore) HDD
MeapBackup.bin
MeapBack.bin
Data that can be backed up using SST
Obtained from Target file name Backup data

Flash PCB SramImg.bin Data in Flash
• Parts counter
• Counter for each mode
• Service counter (MN-CON)
Backup data from the hard disk
• Service mode setting values (MN-CON)
• History of jams/errors/alarms
• User mode setting values (in part)
Hard disk MeapBack.bin *1 Data in MEAP area
Sublog.bin For R&D use
(Do not select this file.)
CAUTION:
The file Sublog.bin on the hard disk must not be selected because it is a file for verification by R&D.
■ Sramlmg.bin (Automatic Backup)

In previous models, SRAM images (Sramlmg.bin) were saved only to the Flash PCB.
*1. MeapBack is the applications and their data stored in the MEAP area of the hard disk.
151
In this model, in consideration of the life of the Flash PCB, items that are frequently overwritten are saved to the hard disk.
Old device 㻺㼑㼣㻌㼐㼑㼢㼕㼏㼑
Flash PCB Flash PCB
- Service mode setting values (MN-CON) - Parts counter

- History of jams/errors/alarms - Counter for each mode
- User mode setting values - Service counter (MN-CON) HDD
- Parts counter
- Counter for each mode
- Service counter (MN-CON) - Service mode setting values (MN-CON)
- History of jams/errors/alarms
- User mode setting values
In case of hard disk failures, the SRAM images on the hard disk are automatically backed up to the Flash PCB during shutdown.
If a fault occurs and the hard disk needs to be replaced, the SRAM images can be manually backed up and then restored to a
new hard disk. Even if the images cannot be backed up, they can be restored to the new hard disk by using the backup images
that were saved automatically.
In order to keep the images stored in the Flash PCB up to date, it is strongly recommended to restart the device when the service
mode settings have been changed.
Perform backup whenever a service Automatic Manual

mode setting value is changed.
Normal
operation
HDD Automatic backup (shutdown)
The device cannot be shut Flash PCB

down or the HDD data If the data has been successfully
cannot be backed up. backed up to the HDD, the setting
values are protected
Occurrence HDD
of a failure
Manual backup (download mode)
Flash PCB
- If the machine cannot
start normally
- If you want to back up the data to
an external location USB flash
drive /SST
Manual restoration (download mode)
Normal HDD
operation Automatic restoration (after HDD format)
■ Settings
Enter download mode to back up/restore the machine using SST. The following IP address is automatically assigned to the
machine when it enters download mode.
• IP address:172.16.1.100
• Subnet mask:255.255.255.0
In order to connect the PC to the machine, change the network address of the PC in which SST is installed as indicated below.
• IP address:172.16.1.xxx (except 172.16.1.100)
• Subnet mask:255.255.255.0
• Default gateway: arbitrary
CAUTION:
Disconnect USB flash drive if connected.
Communication to SST is disabled in this machine if any USB flash drive is recognized. SST and the USB flash drive cannot
be used concurrently.
If the PC has the connection to the network, the settings changed to the abovementioned may cause network failures due
to redundant IP addresses, etc. Ensure that the PC is disconnected from the network when you change the PC network
settings.
Alternatively use the cross cable to connect the PC to this machine.
■ Backup Procedure Using SST

1. Use the cross cable to connect the machine to the PC with SST installed.
152
3. Start SST.
4. Select the model of the machine from [Model List] and select [Single]. Check the network settings and click “Start”.
5. Click [ Upload Data] button.
NOTE:
If communication cannot be established with the machine, there may be a problem with the network (IP address) settings.
Start the command prompt on the PC and execute the "ipconfig" command.
As the network settings of the PC are displayed, check the IP address settings. Fix any problems with the settings.
153
6. Select [MeapBack.bin] to click [Start] button.
CAUTION:
Do not select Sublog.bin.
7. Enter the file name to be saved and comments when necessary. Click [Save] button.
8. Click [OK] button.
■ Restoration Procedure Using SST

Restore data backed up from the machine with SST to the machine.
NOTE:
The backup data can be downloaded to the machine from which the data were uploaded
Listed below were the sample steps to download MeapBack.
1. Use the cross cable to connect the machine to the PC with SST installed.
3. Start SST.
154
4. Select the model of the machine from [Model List] and select [Single]. Check the network settings and click “Start”.
5. Click [Download Data[ button.
6. Select the data to be downloaded and click [Start] button.
7. When the data are successfully downloaded, click [OK] button.
8. Restart the machine
Backup/Restoration Using a USB Device

Connect a USB device the machine which has been started in download mode, and back up/ restore the data in the machine.
The data in SRAMFLASH (Sraming), MEAP applications and their data (Meapback) can be backed up/restored.
155
Main Controller PCB iR Device
USB memory storage
SramImg.bin
SST Flash PCB
iR ----
System
Upload/Download
(Backup/Restore) HDD
MeapBackup.bin
MeapBack.bin
The things required and the conditions for backing up/restoring the machine using a USB device are indicated below.
• Contains system software for the machine
• Formatted with the FAT file system
• Has 1 GB or more of free space (recommended)
■ Backup/Restoration Procedure
1. Remove the network cable if any network cable is connected to this machine.
3. The following screen is displayed. Connect the USB memory storage device to the USB port.
Safe Version : 02.00

[ [ [ [ [ [ Wait for USB/SST Connect Menu ] ] ] ] ] ]
------------------------------------
------------------------------------
Checking USB
NOTE:
The USB port at the back of the device can be used as well.
156
4. When the machine recognizes the USB memory storage device, the following menu is displayed on the control
panel.
[ [ [ [ [ [ [ [ [ [ Root Menu (USB) ] ] ] ] ] ] ] ] ]

[4] : Clear/Format
[8] : Download File
CAUTION:
Depending on the manufacturer or the model, this machine may fail to recognize the USB memory storage device.
This machine retries recognition of a USB memory storage device for up to 60 seconds after power-ON. The above menu
is not displayed if the machine fails to recognize a USB memory storage device within the time period.
In such a case, use another USB memory storage device.
5. When the following menu is displayed, press the numeric key for the desired menu.
[ [ [ [ [ [ [ [ [ [ Backup/Restore Menu (USB) ] ] ] ] ] ] ] ] ]

-------------------------------------------------------------------------
[1] : SRAM Backup
[2] : SRAM Restore
[3] : MEAP Backup
[4] : MEAP Restore
[C] : Return to Main
No. Menu Contents

1 SRAM Backup When replacing the Main Controller PCB, this function is used to temporarily save the data stored
in SRAMFLASH to the Flash PCB.
2 SRAM Restore This function is used to restore the data after replacing the Main Controller PCB. Note that this
backup procedure is for backing up the data in SRAM to the Flash PCB but not for backing it up to
a USB device.
3 MEAP Backup This function is used to back up MEAP applications and their data (Meapback). It is used when
replacing the hard disk.
4 MEAP Restore This function is used to restore the backed-up MEAP applications and their data (Meapback). It is
used when replacing the hard disk.
C Return to Main Menu Returns to the main menu.
NOTE:
SRAM images (SramImg.bin) are now saved to the Flash PCB and HDD separately.
Therefore, the data of the Flash PCB is backed up to the HDD, and the data of the HDD is backed up to the Flash PCB.
157
6. The following screen is displayed when the processing is complete. Press any key.
Starting SRAM Backup

SRAM Backing OK.
---Please press any keys ---
Example screen of SRAM backup
NOTE:
If there is no advance data backup, restoration is not available.
158
Back Up/Restore by use of Data Backup Service

Back up and restore device data by use of the Data Backup Service.
Overview
This service is used only for the backup/restoration tasks associated with the replacement of a hard disk.
Using this service, you can:
• Store backup data in the cloud (CBIO).
• Restore the backup data stored in the cloud (CBIO) at the replacement of hard disk.
This section describes how to back up and restore data.
NOTE:
For the procedures other than backup or restoration, refer to the User's Guide for the Data Backup Service. If the User's Guide is
not available, refer to the technical information issued by your sales company.
CAUTION:
Do NOT control/operate on any MEAP applications while backup/restoration is in progress.
Operation Procedure
■ Installation
Install the MEAP application that is required for the Data Backup Service.
There are following methods for installation.
• Installation from [Settings/Registrations]
• Installation from Service Mode
● Installation from [Settings/Registrations]

For the installation procedure from [Settings/Registrations], refer to the Data Backup Service User's Guide. If you cannot refer to
the User's Guide, refer to the technical information issued by your Headquarters.
● Installation from Service Mode

2. Press [Other Installations].
3. Press [Install Data Backup Service].
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4. Check the installation result.
■ Backup Procedure by Use of Data Backup Service

Perform backup by installing Data Backup Service (MEAP application) and register the device in the service. For the details of
the backup procedure, refer to the User's Guide for the Data Backup Service. If you cannot refer to the User's Guide, refer to the
technical information issued by your Headquarters.
■ Acquire Device Reregistration Key

When needed, the Device Reregistration Key is available by performing the following procedure.
1. Log in to the cloud (CBIO) with the user ID for the dealer tenant.
2. Click on [Search for Devices] from the [Data Backup Service] on the [Home] screen.
3. Input the device serial number and then click on [Search].
4. Check the [Customer Tenant ID], [Customer Name], and [Usage Started].
160
5. Click on [Acquire Key] to note the [Device Reregistration Key] or select and copy it.
■ Restoration Procedure by Use of Data Backup Service

The restoration procedure of Data Backup Service is as shown below.
The following works need to have completed to perform restoration.
• Replacement of a hard disk
• Network settings
• Installation of Data Backup Service
• Installation of other MEAP applications (same version)
• Device reregistration
1. Log in to the device with the system administrator's privilege.
2. Select [Data Backup Service].
3. Display the restoration window.
For how to display the restoration window, contact the support department of the sales company.
Data Backup Service automatically acquires backup data.
161
4. Select the data to restore from the backup data list and press [Start Restoration].
Once the restoration completes, the following window is displayed. Press OK.
The device will automatically reboot.
5. Log in to the device again with the system administrator's privilege.
6. Select [Data Backup Service].
162
7. Display the restoration window.
8. Press [Details].
9. Make sure that all restoration items have been succeeded in the displayed Details window.
NOTE:
If [Failure] or [Partly Failure] is displayed in [Device Settings], cope with the situation by referring to “Troubleshooting” on page
134.
Also, refer to the [Import Result Report] in [Settings/Registration] > [Management Settings] > [Data Management] > [Import/Export]
that contains an execution result of a process similar to the Import/Export All function in the [Settings/Registration] menu.
In this connection, any errors caused by other than the Import/Export All function in the [Import/Export Result] menu are not
displayed in the [Import Result Report]. The result of restoration by the Data Backup Service is not output in the [Import/Export
Results] in the Remote UI.
163
10. Press the [Reset] key to return from the restoration window to the backup window.
Troubleshooting
■ Overview
This section introduces how to cope with a trouble that occurs during the use of Data Backup Service.
This function displays an error message when a malfunction occurs. You can find a basic remedy in the message. Cope with the
error according to the instruction.
If a symptom is not resolved by the remedy shown in the message or if no message is displayed, collect debug log and perform
escalation.
Flow of Measures to be Taken in the Event of Trouble

Refer to the following flow and take a remedy according to the type of failure.
Start
If an error message Yes

is displayed?
Cope with the error
No according to
the message.
Was the problem Yes

resolved?
No
The trouble Yes

may be caused
by the network
Check if the network
No operates properly
Yes
Was the problem
resolved?
No
Collect a debug log

and perform
End
164
1. Check if an error message is displayed when a failure occurs in Data Backup Service.
2. If a message is displayed, take a remedy according to the instruction in the message.
3. Make sure that the problem has been resolved.
4. Check if the trouble is likely to have been caused by a network error.
5. Check if the network operates properly.
Check if the error is associated with inability to access the external network or if the device is connected to the network in
the first place. Cope with problems if any.
6. Make sure that the problem has been resolved.
7. If the possibility cannot be denied that the trouble is caused by a network error, collect network packet log just to be sure.
For collection of the log, refer to Debug Log section of Chapter 6 Troubleshooting of the Service Manual of this equipment.
8. If any remedy does not resolve the problem, obtain the following information to escalate the case.
• Trouble During Operation Using Data Backup Service
• Debug logs (contained in the Sublog of the device)
• Debug log of Data Backup Service
• Debug log of Access Token Provider
• Usage log
• Debug log of Data Port
• Trouble Caused by the Device
• P-Print
• Sublogs
• Trouble Caused by the Network
• With/without a proxy server and setting information (with/without a restricted website or restricted PC)
• •Line type (ADSL, FTTH, etc.) and service contract (provider and contract course)
■ Error Message
The error messages of Data Backup Service are displayed in a pop-up window or in detail in an execution history window.
While some messages are displayed both in the pop-up window and in the execution history window, other messages are
displayed either only in the pop-up window or in the execution history.
Displayed in the pop-up window

When an error occurs, an error message is displayed in the pop-up window.
The error code is not displayed.
POP-UP Display Example
Displayed in the execution history window

An error is displayed as detailed information in the process execution history window.
The error code is displayed too.
165
Execution History Display Example
● Data Backup Service

List of common error messages
Error Code Display Message Cause Remedy

Pop- Histo-
up ry
EAC0001 One or more necessary applica- The following MEAP applications Perform installation from Updat-
tions are not installed or are not have not been installed or started. er.
operating correctly. • Application Configuration If the error occurs again, start the
Refer to the manual. Management corresponding application from
• Access Token Provider SMS.
EAC0002 The device is not connected to Any of the following errors occur- Register the device.
the server. red during the communication. If the error occurs again, escalate
Refer to the manual. • The device has not been reg- the case by referring to the "Flow
istered in the Access Token of Measures to be Taken in the
Provider. Event of Trouble".
• The device has been deleted.
• The Access Token Provider
could not recognize the de-
vice.
• CBIO authentication error
• Could not access to CBIO
EAC0003 - Could not connect to the server. A time-out occurred during the Enable the device to connect to
Wait a moment, and then perform communication between the Ac- CBIO.
the operation. cess Token Provider and CBIO.
- Could not send the backup data
to the server.
Wait a moment, and then perform
the operation.
- Could not retrieve the backup da-
ta to be restored.
Wait a moment, and then perform
the operation.
EAC0004 - Could not connect to the server. An error attributed to a network fail- Enable the device to connect to
Check Proxy Settings in Settings/ ure occurred. CBIO in the following procedure.
Registration, as well as the other 1. Connect the device to the
network settings for this device. the network.
- Could not send the backup data 2. Set the device proxy.
to the server. 3. Make sure that the proxy
Check Proxy Settings in Settings/ server set in Procedure 2
Registration, as well as the other operates normally.
network settings for this device. 4. Make sure that the proxy
server set in Procedure 2 al-
lows the device to access
the CBIO URL.
5. If the problem is not re-
solved by performing the
166

Pop- Histo-
up ry
EAC0004 - Could not retrieve the backup da- An error attributed to a network fail- Procedures 1 to 4, check the
ta to be restored. ure occurred. following items.
Check Proxy Settings in Settings/ • The device is connec-
Registration, as well as the other ted the proper network
network settings for this device. environment.
• Proper values are set
in [Settings/Registra-
tion] -> [Network] of the
device.
EAC0005 - Could not connect to the server. Connection with the proxy server Enable the device to connect to
Check Proxy Settings in Settings/ failed. CBIO in the following procedure.
Registration. 1. Connect the device to the
- Could not send the backup data the network.
to the server. 2. Set the device proxy.
Check Proxy Settings in Settings/ 3. Make sure that the proxy
Registration. server set in Procedure 2
operates normally.
ta to be restored.
Check Proxy Settings in Settings/
Registration.
EAC0006 - Could not connect to the server. The device could not connect to Enable the device to connect to
Check Proxy Settings in Settings/ CBIO because the proxy has not CBIO in the following procedure.
Registration, as well as the other been set for the Access Token Pro- 1. Connect the device to the
network settings for this device. vider. the network.
- Could not send the backup data 2. Set the device proxy if proxy
to the server. settings are required.
Check Proxy Settings in Settings/ 3. Make sure that the proxy
Registration, as well as the other server set in Procedure 2
network settings for this device. operates normally.
4. Make sure that the proxy
ta to be restored.
Check Proxy Settings in Settings/
the CBIO URL.
Registration, as well as the other
network settings for this device.
Procedures 1 to 4, check the
following items.
• The device is connec-
ted to the proper net-
work environment.
device.
EAC0007 - Could not connect to the server. The connection to the Access To- Enable the device to connect to
Check DNS Settings in Settings/ ken Provider server failed due to CBIO in the following procedure.
Registration, as well as the other failure in name resolution. 1. Connect the device to the
network settings for this device. network.
- Could not send the backup data 2. Make sure that name reso-
to the server. lution is possible in the en-
Check DNS Settings in Settings/ vironment where the device
Registration, as well as the other connects to the network.
network settings for this device. 3. Set the DNS for the device.
4. Set the WINS for the device.
5. Make sure that the DNS
ta to be restored.
server set in Procedure 3
Check DNS Settings in Settings/
operates normally.
Registration, as well as the other
6. Make sure that the WINS
network settings for this device.
operates normally.
7. Set the device proxy.
167

Pop- Histo-
up ry
EAC9999 An internal error occurred. An unexpected error occurred Escalate the case by referring to
within the application. the "Flow of Measures to be Tak-
en in the Event of Trouble".
Error messages displayed by the Data Backup Service during backup

Pop-up History
EBD0001 - Could not start because other Other processes are being per- Wait for the causal jobs (pro-
processes are being performed. cesses) to finish and then exe-
formed. cute again.
Wait a moment, and then per- Examples of causal jobs:
form the operation again. Send job, forwarding job, FAX
- Could not start because other RX job, IFAX RX job, Authenti-
processes were being per- cation Management operation
formed.
EBD0002 Could not create a backup of An error occurred during back- Execute again.
the data. up processing. If the error persists, refer to
"Flow of Measures to be Taken
in the Event of Trouble" and es-
calate the issue.
EBD0003 One or more necessary appli- The following MEAP applica- Perform installation from Up-
cations are not installed or are tions have not been installed or dater.
not operating correctly. started. If the error occurs again, start
Refer to the manual. • Application Configuration the corresponding application
Management from SMS.
• Access Token Provider
EBA0001 Could not create a backup of An error occurred during back- Execute again.
calate the issue.
EBS9997 - Could not start because this de- The device power source was • Check if the device is in the
vice was not operational, or the OFF or the MEAP application following condition at the
application was stopped. was stopped at the date and date and time of Sched-
time of Scheduled Backup. uled Backup.
• The device power is ON.
• The following MEAP appli-
cations have started.
• Data Backup Service
• MEAP-Integrated De-
livery Assistant Serv-
ice for BR
• Access Token Pro-
vider
EBS9998 - Processing has been canceled Data Backup Service was stop- Execute backup again. If back-
because the application was ped or the device power was up cannot be performed, obtain
stopped. turned OFF while backup was the debug log of Data Backup
performed. Service and contact the support
department of the sales com-
pany.
EBS9999 An internal error occurred. An unexpected error occurred Execute again.
within the application. If the error persists, refer to
calate the issue.
EBC0001 - Could not connect to the server. An error occurred in the proxy Check the following settings to
Check Proxy Settings in Set- or network. make sure that the device can
tings/Registration, as well as connect to CBIO.
the other network settings for • The device is connected
this device. the network.
168

Pop-up History
EBC0001 - Could not send the backup data An error occurred in the proxy • The device is connected
to the server. or network. the proper network envi-
Check Proxy Settings in Set- ronment.
tings/Registration, as well as • Proper values are set in
the other network settings for [Settings/Registration] ->
this device. [Network] of the device.
EBC0002 - Could not connect because a An error was returned from the Execute again.
server error occurred. Data Backup Service of CBIO If the error persists, refer to
Contact your service represen- after the device communicated "Flow of Measures to be Taken
tative. with it. in the Event of Trouble" and es-
- Could not send the backup data calate the issue.
because a server error occur-
red.
Contact your service represen-
tative.
EBC0003 Backup Service is unavailable. The terms and conditions of Agree to the terms and condi-
Refer to the manual. CBIO have not been agreed to. tions of CBIO and set the status
of the Data Backup Service (on
the CBIO side) to ON.
EBC9999 An internal error occurred. An unexpected error occurred Execute again.
calate the issue.
Error messages displayed by the Data Backup Service during restoration

Pop-up History
ERD0001 - Could not start because other Other processes are being per- Wait for the causal jobs (pro-
processes are being performed. cesses) to finish and then exe-
formed. cute again.
Wait a moment, and then per- Examples of causal jobs:
form the operation again. - Send job - Forwarding job -
- Could not start because other FAX reception job - IFAX recep-
processes were being per- tion job, Authentication Man-
formed. agement operation
ERD0002 - Could not create a backup of An error occurred during back- Execute again.
- Restoration was canceled be- "Flow of Measures to be Taken
cause an error occurred. in the Event of Trouble" and es-
calate the issue.
ERD0003 One or more necessary appli- The following MEAP applica- Perform installation from Up-
cations are not installed or are tions have not been installed or dater.
not operating correctly. started. If the error occurs again, start
Refer to the manual. • Application Configuration the corresponding application
Management from SMS.
• Access Token Provider
ERA0001 - Could not create a backup of An error occurred in Advanced Execute again.
the data. Box during backup. If the error persists, refer to
- Restoration was canceled be- "Flow of Measures to be Taken
cause an error occurred. in the Event of Trouble" and es-
calate the issue.
ERS9998 - Processing has been canceled Restoration was stopped or the Execute restoration again.
because the application was device power was turned OFF If the data cannot be restored,
stopped. while restoration was per- escalate the case by referring
formed. to the "Flow of Measures to be
Taken in the Event of Trouble".
169

Pop-up History
ERS9999 An internal error occurred. An unexpected error occurred Execute again.
calate the issue.
ERC0001 - Could not connect to the server. An error occurred in the proxy Check the following settings to
Check Proxy Settings in Set- or network. make sure that the device can
tings/Registration, as well as connect to CBIO.
- Could not retrieve the backup • The device is connected
data to be restored. the proper network envi-
Check Proxy Settings in Set- ronment.
tings/Registration, as well as • Proper values are set in
the other network settings for [Settings/Registration] ->
this device. [Network] of the device.
ERC0002 - Could not connect because a An error was returned from the Execute again.
- Could not retrieve the backup calate the issue.
data to be restored because a
server error occurred.
Contact your service represen-
tative.
ERC0003 Backup Service is unavailable. The terms and conditions of Agree to the terms and condi-
ERC0004 Could not find the specified The backup file was deleted on Select another file and execute
backup data. the CBIO side. restoration again.
If the data cannot be restored,
escalate the case by referring
to the "Flow of Measures to be
ERC0005 - Restoration was canceled be- The version of the restoration Execute again.
cause an error occurred. data format was wrong. If the data cannot be restored,
escalate the case by referring
to the "Flow of Measures to be
ERC9999 An internal error occurred. An unexpected error occurred Execute again.
calate the issue.
MEA0211 - Suppor- N/A The device serial number is dif- Escalate the case by referring
ted ferent. to the "Flow of Measures to be
MEA0212 - Suppor- N/A The MEAP applications to be Install the MEAP application
ted imported have not been instal- (same version) that was used in
MEA0213 - Suppor- N/A led. backup.
ted
MEA0214 - Suppor- N/A User Authentication is disabled. After rebooting, set User_Au-
ted thentication_Plug-in in [En-
hanced System Application
Management] > [Login Service]
of SMS to "Enabled".
MEA9999 - Suppor- N/A The import result file of MEAP- Check that MEAP-Integrated
ted Integrated Delivery Assistant Delivery Assistant Service for
Service for BR is not output. BR has started and then exe-
cute the restoration again.
170
Error messages displayed by the Data Backup Service during the acquisition of a backup data list
The Data Backup Service acquires and lists the latest three backup data information during restoration.
Errors displayed during the process are as shown below.

Pop-up History
N/A - Could not connect to the server. An error occurred in the proxy Check the following processing
Check Proxy Settings in Set- or network. to make sure that the device
tings/Registration, as well as can connect to CBIO.
the other\nnetwork settings for • The device is connected
• The device is connected
the proper network envi-
ronment.
• Proper values are set in
[Settings/Registration] ->
[Network] of the device.
N/A - Could not connect because a An error was returned from the Execute again.
calate the issue.
N/A - Backup Service is unavailable. The terms and conditions of Agree to the terms and condi-
N/A - An internal error occurred. An unexpected error occurred Execute again.
calate the issue.
Error messages displayed by the Data Backup Service during scheduled backup settings

Pop-up History
ronment.
calate the issue.
N/A - Backup Service is unavailable. The terms and conditions of Agree to the terms and condi-
calate the issue.
171

Pop-up History
N/A - Could not correctly write the Schedule setting failed. Execute schedule setting
scheduled backup settings. again.
Configure the settings again. If setup cannot be done, esca-
late the case by referring to the
in the Event of Trouble".
Error messages displayed by the Data Backup Service during connection check
The below messages are displayed when the [Check Connection] button is pressed in Data Backup Service touch panel.

Pop-up History
ronment.
calate the issue.
calate the issue.
● Error messages of Access Token Provider (device registration tool)

Pop- Histo-
up ry
N/A - You do not have permission to Operation was made as a user Operate the device by logging in
use Backup Service. without the system administrator's as a user assigned a role of Ad-
privilege (not assigned a role of ministrator.
Administrator).
N/A - Could not connect to the server. Connection with the proxy server Enable the device to connect to
Check Proxy Settings in Settings/ failed. CBIO in the following procedure.
Registration. 1. Connect the device to the
the network.
operates normally.
172

Pop- Histo-
up ry
N/A - Could not connect to the server. An error occurred in the proxy or Enable the device to connect to
Check Proxy Settings in Settings/ network. CBIO in the following procedure.
Registration, as well as the other 1. Connect the device to the
operates normally.
the CBIO URL.
Procedures 1 to 4, check the
following items.
• The device is connec-
ted the proper network
environment.
device.
N/A - Could not connect to the server. The connection to the Access To- Enable the device to connect to
Check DNS Settings in Settings/ ken Provider server failed due to CBIO in the following procedure.
Registration, as well as the other failure in name resolution. 1. Connect the device to the
2. Make sure that name reso-
lution is possible in the en-
vironment where the device
connects to the network.
3. Set the DNS for the device.
4. Set the WINS for the device.
5. Make sure that the DNS
operates normally.
6. Make sure that the WINS
operates normally.
N/A - Could not connect to the server. A time-out occurred during the Enable the device to connect to
Wait a moment, and then perform communication between the Ac- CBIO.
the operation. cess Token Provider and CBIO.
N/A - Could not connect because a An error was returned from the Da- Execute again.
server error occurred. ta Backup Service of CBIO after If the error persists, refer to "Flow
Contact your service representa- the device communicated with it. of Measures to be Taken in the
tive. Event of Trouble" and escalate
the issue.
within the application. If the error persists, refer to "Flow
of Measures to be Taken in the
Event of Trouble" and escalate
the issue.
N/A - The device registration key is in- A non-existent device registration Access CBIO by a browser to
correct. key was input. check if the used registration key
Check the device registration exists and is within the expiry
key. date.
If the device registration key
does not exist or is expired, ob-
tain a new registration key by is-
suing anew.
173

Pop- Histo-
up ry
N/A - Could not connect to the server. The connection with CBIO failed at Execute again.
the time of device registration. If the error occurs again, escalate
Otherwise the cancellation of de- the case by referring to the "Flow
vice registration failed. of Measures to be Taken in the
Event of Trouble".
■ Debug Log Collection Procedure

If it is judged that escalation is required as a result of the [Flow of Measures to be Taken in the Event of Trouble], collect a debug
log in the following procedure.
CAUTION:
A debug log of Data Backup Service contains the following user information. When acquiring a debut log, obtain an approval
from the user in advance.
• Tenant ID
• Device ID
• Device Serial Number
1. Open a web browser on a PC that can access the device and open the debug log collection page by inputting the
following URL.
https://<IP address>:8443/dcf/dcfaDevSupport
https://<IP address>:8443/atp/console
2. Click the [Download] button.
CAUTION:
Do NOT changes the settings on the Access Token Provider settings window unless otherwise specified. If changed, the
Data Backup Service will not properly operate.
NOTE:
The debug log files that can be collected in this procedure are less than 1 MB respectively.
3. Save the file by specifying the storage destination.
4. Log in to Service Management Service (SMS). Click the [>>] button in the row for Data Port to download its debug
log.
174
8 Monitoring
Function ( e-
Maintenance/
imageWARE
Remote )
Functional Overview..........................176
Limitations......................................... 178
Installation Procedure....................... 179
Maintenance......................................181
Error Message List............................ 182
8. Monitoring Function ( e-Maintenance/imageWARE Remote )
Functional Overview
Overview of System
E-RDS, which stands for EMBEDDED-RDS, is a monitoring program that runs on the host machine. When the monitoring option
is enabled by making the setting on this machine, information such as the status change of the machine, counter information,
and failure information are collected. The collected device information is sent to a remote maintenance server called UGW
(Universal Gateway Server) via Internet.
The information to be monitored is:
• Billing counter
• Parts counter
• ROM version
• Service call error log
• Jam log
• Alarm log
• Change of status (such as status of consumables)
The following device configuration information is sent to the UGW server.
Category Key name Example of the value Remarks

Host machine informa- Name imageWARE ADVANCE Only one item can be output in the category.
tion C12345
Serial number AAA123456789 Multiple items can be output in the category.
Version 12.345.678a Multiple items can be output in the category.
Hardware Option infor- Optional equipments - The options connected to the device is
mation shown.
License Option Informa- License Option Information - The license options connected to the device
tion is shown.
External controller infor- Patch information FIT12345 Information on patches applied to the exter-
mation nal controller
Number of patches 30 Number of patches applied
MEAP application infor- MEAP/option name CDS Updater -
mation MEAP/option status informa- MEAP: Started The option status value "1" means "enabled".
tion Option: 1
MEAP version information 1.2.2.1 -
Since high confidentiality is required for the information shown above, it performs communication between this machine and the
UGW using HTTPS/ SOAP protocol.
㼁㻳㼃
㻯㼡㼟㼠㼛㼙㼑㼞㻌㻵㼚㼠㼑㼞㼚㼑㼠
㻱㼚㼢㼕㼞㼛㼚㼙㼑㼚㼠㻵㼚㼠㼑㼞㼚㼑㼠
㼀㼔㼕㼟㻌㼙㼍㼏㼔㼕㼚㼑
㻲㼕㼞㼑㼣㼍㼘㼘
㻿㼍㼘㼑㼟㻌㻯㼛㼙㼜㼍㼚㼥
㻭㼐㼙㼕㼚㼕㼟㼠㼞㼍㼠㼛㼞
㻰㻺㻿㻌㻿㼑㼞㼢㼑㼞㻼㼞㼛㼤㼥㻌㻿㼑㼞㼢㼑㼞
Configuration of the monitoring function
Features and benefits

E-RDS embedded with a network module in advance can realize a front-end processing of e-Maintenance/ imageWARE Remote
system without attaching any extra hardware equipment.
176
Main Functions
Functional cate- Sub category Description
gory
Communication Test Test By executing the following service mode, E-RDS communicates with UGW, re-
trieves schedule information, and establish communication.
COPIER > Function > INSTALL > COM-TEST
Transmission of Billing / Parts E-RDS periodically sends billing/parts counter to UGW.
counters
Transmission of Error/Alarm/Jam Each time a service call, alarm, or jam occurs, E-RDS sends the error log to UGW.
event logs Calibration log Each time calibration is executed in the device, E-RDS sends the log to UGW.
Data transmission ROM version / Device con- E-RDS periodically sends the firmware information of the device to UGW. E-RDS
figuration sends the device configuration information only when there is any change in the
configuration.
E-RDS debug log Debug logs of E-RDS are stored in E-RDS, and they are sent to UGW only when
they exceed a specific size.
Environment log E-RDS periodically sends environment information (such as the temperature inside
the machine) to UGW.
SMART information E-RDS periodically sends SMART information of the HDD to UGW.
Service Mode Menu E-RDS sends some of the data of Service Mode Menu when it detects a specific
alarm or service call log error or when it detects a change in the settings of Service
Mode Menu.
Sublog transmission E-RDS sends data, such as sublog or DCON log of the device, only when it receives
a sublog transmission instruction from UGW.
Operation instruction Operation check E-RDS contacts UGW to check if there is processing to be executed next, and re-
ceives the following instructions if any.
• Linkage with CDS
• Sublog transmission
Linkage with server RDS bit function E-RDS sends data to the RDS server with an instruction from the RDS server.
Third party function E-RDS sends data to the 3rd party server other than the UGW server.
177
Limitations
Servicing Notes
• After clearing the setting values in service mode (execution of COPIER > FUNCTION > CLEAR > MN-CON), it is necessary
to initialize the E-RDS setting (ERDS-DAT) and execute communication test (COM-TEST). If they are not performed,
transmission of counters to UGW may end with an error.
In addition, after the replacement of the hard disk, all settings need to be reconfigured.
• Do not change the values of the following service modes unless otherwise instructed.
If they are changed, it will ends with a communication error with UGW.
• Port number of UGW
COPIER > FUNCTION > INSTALL > RGW-PORT
Default: 443
• URL for connecting to UGW
COPIER > FUNCTION > INSTALL > RGW-ADR
Default: https://b01.ugwdevice.net/ugw/agentif010
• If the e-Maintenance/imageWARE Remote contract of the device is invalid, turn OFF the E-RDS setting (E-RDS: 0).
• With this machine, a communication test can be conducted from the [Counter Check] on the Control Panel. *1
When conducting a communication test from [Check Counter], pay attention to the following points:
• During a communication test, do not take any actions such as pressing a key. Actions are not accepted until the
communication test is completed (actions are ignored).
• When a communication test is being conducted from service mode or from [Check Counter], do not conduct a
communication test from the other. Such operation is not guaranteed.
*1. The user can perform a communication test and browse the result of communication test.
If the communication results in failure, an error code (hexadecimal number, 8-digit) is displayed on the Touch Panel Display.
178
Installation Procedure
Preparation
Because this function communicates with the UGW server, the machine must connect to an external network.
Check the following items, and configure them if they have not been configured yet.
• IP address settings
• DNS server settings
• Proxy server settings (if authentication is required, configure authentication information as well.)
• Installation of CA certificate (if using a certificate other than those pre-installed in the device)
CAUTION:
If the following systems have been introduced in the network environment to which the host machine is connected, take
these systems into consideration when configuring the settings.
• Proxy server
• Firewall
• Router/switching devices
If these settings are not properly configured, the device may seem to work properly in a LAN environment, but this function
will not work correctly as the device cannot access external network and is unable to establish communication with UGW.
NOTE:
• Obtain network environment information from the system administrator.
• After changing the network settings, be sure to turn OFF and then ON the main power of the machine.
■ Preparation for Using a Sub Line

Certain equipment is required when using a sub line for E-RDS.
Equipment required when using a sub line
• Wireless LAN router
CAUTION:
Follow the instruction of your sales company for procurement of Wireless LAN routers.
Setup Procedure for E-RDS

1. Check that the E-RDS is enabled. If disabled, enable E-RDS.
COPIER > Function > INSTALL > E-RDS
2. Select the line for connection.

Counter Key > Monitoring Service > Send Method
NOTE:
The connection line　can be selected when the firmware meets the following conditions.
• II and earlier series : MNCON. V53.20 and later
• III and later series: MNCON V13.20 and later
MNCON of the versions older than above do not need this setting.
179
3. Execute a communication test with UGW.

Counter Key > Monitoring Service > COM TEST
NOTE:
Communication test can be performed with COM-TEST of service mode.
COM-LOG shows the state of communication with UGW. When a communication test with UGW is executed, E-RDS obtains the
schedule information and starts monitoring.
180
Maintenance
Initializing E-RDS settings

It is possible to clear the FLASH data of E-RDS and change the E-RDS setting back to the default value.
■ Initialization Procedure
Follow the procedure shown below to initialize E-RDS.
1. Enter service mode as a system administrator user.
2. Select the following service mode, and press [OK] to execute.

• COPIER > FUNCTION > CLEAR > ERDS-DAT
■ Setting values and data to be initialized

The following E-RDS settings, internal data, and Alarm filtering information are initialized.
• COPIER > Function > INSTALL > E-RDS
• COPIER > Function > INSTALL > RGW-ADR
• COPIER > Function > INSTALL > RGW-PORT
• COPIER > Function > INSTALL > COM-LOG
181
Error Message List

Error information displayed on the communication error log detail screen is shown below.
(The "server" described here means UGW.)
• Error information is displayed in the format shown below.
[*] [character strings]: [function classification (the method name, etc.)] [detailed error information on the server side]
NOTE:
"*" is added to the beginning of the error character strings only in the case of an error in a communication test (method name:
"getConfiguration" or "communicationTest").
No Code Character strings Cause Remedy

.
1 0000 SUSPEND: mode changed. Operation mode mismatch Execute initialization of the E-RDS settings
0000 (ERDS-DAT).
2 0500 SUSPEND: Communication E-RDS was enabled, but the main power Perform and complete a communication
0003 test is not performed. of the device was turned OFF and then test (COM-TEST).
ON without performing a communication
test.
3 0xxx Server schedule is not exist The schedule does not exist. Perform and complete a communication
0003 test (COM-TEST).
4 0xxx Communication test is not per- Communication test has not been com- Perform and complete a communication
0003 formed pleted. test (COM-TEST).
5 84xx E-RDS switch is setted OFF E-RDS is not enabled. Set the value of the E-RDS setting (E-RDS)
0003 to 1, and perform a communication test
(COM-TEST).
6 8600 Event Registration is Failed Processing in the device (event process- Turn OFF and then ON the power of the
0002 ing) failed. device. If the error occurs again after turn-
8600 ing OFF and then ON the power, replace
0003 the system software of the device (version
8600 upgrade).
0101
8600
0201
8600
0305
8600
0306
8600
0401
8600
0403
8600
0414
8600
0415
7 8700 SRAM version unmatch! An invalid value has been entered at the Turn OFF and then ON the power of the
0306 beginning of the NVMEM area of E-RDS device.
(nonvolatile memory area).
8 8700 SRAM AeRDS version un- An invalid value has been entered at the Turn OFF and then ON the power of the
0306 match! beginning of the NVMEM area of E-RDS device.
(nonvolatile memory area).
9 8xxx Operation is not supported The user tried to execute a method which Collect Sublog and contact the Support
0004 is not supported by E-RDS. Dept. of the sales company.
10 8xxx Server response error ( NULL ) UGW reply error: Processing of the UGW Perform and complete a communication
0101 error code failed. test (COM-TEST).
182

.
11 8xxx Server schedule is invalid The schedule specified by UGW is invalid. Report the detailed information at the time
0201 of occurrence of the error to the Support
8xxx Dept. Perform a remedy on the UGW side,
0202 and then perform a communication test
8xxx again.
0203
8xxx
0204
8xxx
0206
12 8xxx Internal Schedule is broken The internal schedule of E-RDS is invalid. Perform and complete a communication
8xxx
0208
13 8xxx Server specified list is too big The information the UGW server instruc- There is a problem with the alarm filter set
0221 ted to send for the alert code/alarm code for UGW. Contact the Support Dept. of the
filter function is invalid. sales company.
14 8xxx Server specified list is wrong The information the UGW server instruc- There is a problem with the alarm filter set
0222 ted to send for the alert code/alarm code for UGW. Contact the Support Dept. of the
filter function is invalid. sales company.
15 8xxx Device is busy, try later A semaphore consumption error occurred Wait for a while and then perform a com-
0304 during a communication test. munication test again.
16 8xxx Tracking ID is not match When the firmware is updated, the track- Collect Sublog and send it to the Support
0709 ing ID in the reply of Updater differs from Dept. of the sales company.
that specified by UGW.
17 8xxx Unknown error Other communication errors Perform and complete a communication
18 8xxx URL Scheme error (not https) URL schema specification error: The reg- Check that the value of UGW URL (RGW-
2001 istered URL header of UGW is not inclu- ADR) is "https://b01.ugwdevice.net/ugw/
ded in the https tag. agentif010".
19 8xxx URL server specified is illegal Error in URL specified by UGW: A URL Check that the value of UGW URL (RGW-
2002 different from that specified by UGW is ADR) is "https://b01.ugwdevice.net/ugw/
specified. agentif010".
20 8xxx Network is not ready, try later After the main power of the device is Check the connection status of the net-
2003 turned OFF and then ON, a communica- work. Perform a communication test
tion test was performed with the network (COM-TEST) 60 seconds after turning ON
not ready. the power of the device.
21 8xxx Server response error ([hexa- UGW reply error: Communication to UGW Wait for a while and then try again. Check
2004 decimal]) [detailed error infor- has succeeded, but an error occurred and the error code (in hex notation) and the de-
mation on the server side] *1 UGW returned an error. tails of the error (detailed error information
on the server side) from UGW displayed
after the message.
22 8xxx Server connection error UGW connection error: • Check the connection status of the
200A • TCP/IP communication failed. network.
• The IP address of the device has not • If proxy is used, configure the proxy
been set. settings and check the status of the
proxy server.
23 8xxx Server address resolution error UGW address resolution error • Check that the value of UGW URL
200B (RGW-ADR) is "https://b01.ugwde-
vice.net/ugw/agentif010".
• Check that Internet connection is
available in the environment.
24 8xxx Proxy connection error The address is invalid and connection to Check the address/port of the proxy server,
2014 the proxy server fails. and configure the settings again.
25 8xxx Proxy address resolution error Proxy address name resolution error • Check the host name and the DNS
2015 settings of the proxy server.
• Set the proxy server using the IP ad-
dress.
*1. In [hexadecimal], the error code returned from the server is displayed in hex notation.
In [detailed error information on the server side], the error detail character strings returned from the server are displayed.
183

.
26 8xxx Proxy authentication error Proxy authentication error Check the user name and password for
201E logging in to the proxy, and configure the
settings again.
27 8xxx Server certificate error • The root certificate for the server has • Install the latest device system soft-
2028 not been registered on the device. ware (upgrade the version).
• The user has used another certificate • Set the correct date and time on the
and the correct certificate file has not device.
been registered. • Execute CLEAR > CA-KEY, and turn
• The date and time of the device is OFF and then ON the power of the
correct. device (automatic installation of the
CA certificate at the time of shipment).
28 8xxx Server certificate verify error Server certificate URL check error Check that the value of UGW URL (RGW-
2029 ADR) is "https://b01.ugwdevice.net/ugw/
agentif010".
29 8xxx Server certificate expired • The root certificate registered on the Set the correct date and time on the device.
2046 device has expired. If the date and time set on the device is
• The root certificate registered by the correct, upgrade the version to the latest
user at first is used and the correct system.
certificate has not been registered.
• The date of the device is outside the
validity period.
30 8xxx Server response time out UGW reply time-out If this occurs during a communication test,
2047 wait for a while and then perform a com-
munication test (COM-TEST) again.
31 8xxx Service not found The service is not found (invalid path). Check that the value of UGW URL (RGW-
agentif010".
32 8xxx URL error URL setting error Check that the value of UGW URL (RGW-
agentif010".
33 8xxx Unknown error SOAP Client failed to obtain SOAPRes- Perform and complete a communication
2058 ponse. It may be caused by a problem on test (COM-TEST).
the server side or a temporary problem in
network load, etc.
34 8xxx SOAP Fault SOAP error (SOAP Fault) Check that the value of the port number of
2063 UGW (RGW- PORT) is 443.
35 xxxx xxxx Device internal error Device internal error Turn OFF and then ON the power of the
device. Or, replace the system software of
the device (version upgrade).
36 xxxx xxxx SUSPEND: Initialize Failure! Internal error at startup of E-RDS Turn OFF and then ON the power of the
device.
184
APPENDICES
Special Startup..................................186
Backup List........................................190
Detail of HDD partition...................... 208
Special Startup
Special Startup
Overview
This machine has several operation modes for the service technician to perform the service work.
Mode Name Purpose/Description Startup Method

Fixed IP Mode This mode enables the easy access of this machine when con- • Start the machine while pressing nu-
necting a PC for servicing by changing the IP address of this meric keys 1 and 7.
machine to the specified value. • Execute the service mode while the ma-
chine is operating.
Download Mode This mode is used to download the firmware to this machine. Execute the service mode while the machine
It can also perform other processes such as initializing the is operating.
HDD.
Main Controller Self Diag- This mode is used to determine if the occurring issue is due to Start the machine while pressing numeric
nosis Mode the Main Controller or not. keys 2 and 4.
MEAP Safe Mode This mode starts this machine without starting any MEAP ap- Execute the service mode while the machine
plication. This is used if this machine fails to operate correctly is operating.
due to a MEAP application.
Fixed IP Mode
This is the mode that sets the network setting of this machine to the specific IP address (172.16.1.100) and subnet
(255.255.255.0).
This is used on the machine that is not configured with a network setting or cannot change the network setting to use remote UI,
SMS and SST.
This can reduce the time to change machine's network setting and also avoid forgetting to change back the setting.
The Fixed IP Mode can be entered from the power OFF status and from the service mode with power turned ON.
If the Fixed IP Mode is enabled, the machine is changed to following settings. (Settings are changed back by turning power OFF.)
Entering the mode from power OFF Entering the mode from power ON
IP address 172.16.1.100 <-
Subnet mask 255.255.255.0 <-
Remote UI - Retains the setting from before entering the
mode
IEEE802.1X settings Forcibly enabled Disabled
Wireless LAN function Disabled* Disabled*
Personal firewall - Disabled
* If [Wired LAN + Wireless LAN] is enabled in [Select Wired/Wireless LAN], the wireless LAN function is disabled.
If [Wireless LAN] is enabled, the IP address and subnet mask are set to the wireless LAN.
■ Procedure for Entering the Mode from Power-off

The procedure for entering the Fixed IP Mode from a power-off machine is as follows.
CAUTION:
Due to the IP address of this machine being changed, make sure to disconnect the LAN Cable of customer's network before
changing to the Fixed IP Mode to avoid causing a problem to customer's network.
1. Inform the user in charge that the device will be unavailable.
2. Disconnect the LAN Cable connecting to customer's network.
3. If power is ON, turn OFF the power.
186
Special Startup
4. Start the machine while pressing "1" and "7" on the numeric keypad of Control Panel.
Reference example
5. Check that "FIXIP" is displayed on the Touch Panel Display.
NOTE:
After the work, turn OFF and then ON the power of the machine to recover the machine to the correct IP address.
When the machine is restarted, check that the IP address had been recovered and then connect by the LAN Cable to customer's
network.
■ Procedure for Entering the Mode from Power-on

The procedure for entering the Fixed IP Mode from a power-on machine is as follows.
CAUTION:
Due to the IP address of this machine being changed, make sure to disconnect the LAN Cable of customer's network before
changing to the Fixed IP Mode to avoid causing a problem to customer's network.
1. Inform the user in charge that the device will be unavailable.
2. Disconnect the LAN Cable connecting to customer's network.
3. Enter the service mode and execute the following mode.

Copier > Function > System > FIXIP
187
Special Startup
4. Check that "FIXIP" is displayed on the Touch Panel Display.
NOTE:
After the work, turn OFF and then ON the power of the machine to recover the machine to the correct IP address.
When the machine is restarted, check that the IP address had been recovered and then connect by the LAN Cable to customer's
network.
Procedure for Entering the Download Mode

The Download Mode is the mode used to update the firmware of this machine and perform works such as the initialization of
HDD.
1. Enter the service mode and execute the following mode.

• Copier > Function > System > DOWNLOAD
2. This machine is automatically restarted and the Download Mode is entered.
[ [ [ [ [ [ Wait for USB/SST Connect Menu <v00.00> ] ] ] ] ] ] (v00.00)

------------------------------------
Checking USB
NOTE:
If the Download Mode needs to be cleared, select the shutdown sequence (Start shutdown sequence) from the menu and shutdown
this machine.
[ [ [ [ [ [ [ [ [ [ Root Menu (USB) <v00.00> ] ] ] ] ] ] ] ] ] (v00.00)

[4] : Clear/Format
[8] : Download File
Main Controller Self Diagnosis Mode

This mode is used to check that the Main Controller PCB of host machine is operating correctly.
For details of the Main Controller Self Diagnosis Mode, refer to "Troubleshooting" of the Service Manual for host machine.
188
Special Startup
MEAP Safe Mode

If a MEAP application is preventing the operation of this machine, this mode can start the machine with all MEAP applications
disabled.
For details of the MEAP Safe Mode, refer to “6. MEAP Application Management” on page 104 in this manual.
189
Backup List
Backup List
Clearing Method
■ Clear data by replacement
Clear Method / Replacement
Stored data Storage Location When replacing HDD / When replacing Flash Main PCB DC controller PCB Reader Controller PCB TPM PCB
executing all format PCB / executing all for-
mat
Address List HDD FLASH Clear - - - - -
Forwarding Settings HDD FLASH Clear - - - - -
Settings/Registration
Preferences (excluding the Paper Type Management Settings) HDD - (Note 32) - - - - -
Adjustment/Maintenance (Note 24) HDD - (Note 32) - - - - -
Function Settings (excluding [Printer > Settings] [Receive/Forward > Forwarding HDD - (Note 32) - - Clear - -
Settings] [Common > Print Settings > Register Form])
Set Destination (excluding the Address Lists) HDD - (Note 32) - - - - -
Management Settings (excluding the Department ID Management information) HDD - (Note 32) - - - - -
(including the security policy setting and security administrator password)
The user authentication information to be used in the local device authentication HDD Clear - - - - -
of UA (User Authentication) ([Management Settings > User Management > Au-
thentication Management > Register/Edit Authentication User] etc.)
Printer Custom Settings HDD - (Note 32) - - - - -
Register Form HDD Clear - - - - -
Settings of Each Menu in the Main Menu (Copy, Scan and Send, Access Stored Files, Fax/I-Fax Inbox)
Favorite Settings HDD Clear - - - - -
Default settings HDD Clear - - - - -
Shortcut settings of "Options" HDD Clear - - - - -
Previous Settings HDD Clear - - - - -
Setting Items for Quick Menu
Button size information (layout of Shared Button Tab) HDD Clear - - - - -
Wallpaper settings (background of Shared Button Tab) HDD Clear - - - - -
Quick Menu button information (shared) HDD Clear - - - - -
Restrict Quick Menu Use HDD Clear - - - - -
Settings in the Main Menu
Main Menu button settings HDD Clear - - - - -
Top Buttons Settings HDD Clear - - - - -
Main Menu Wallpaper Settings HDD Clear - - - - -
Other Main Menu Settings HDD Clear - - - - -
[Function Settings] > [Store/Access Files]
Settings for mail boxes (Box Name, PIN, Time to Automatic Document Deletion, HDD Clear - - - - -
Print upon Storing from Printer Driver)
Image data of Boxes, Fax Inboxes, and Memory RX Inbox HDD Clear - - - - -
Data within Advanced Box (files, folders) HDD Clear - - - - -
Registered information for Network Place HDD - (Note 32) - - - - -
[Function Settings] > [Receive/Forward]
Set/Register Confidential Fax Inboxes HDD Clear - - - - -
Web Access Settings
Setting information of Web Access HDD Clear - - - - -
MEAP Settings
MEAP application HDD Clear - - - - -
MEAP application license file HDD Clear - - - - -
Data stored using MEAP application (Note 27) HDD Clear - - - - -
Password for SMS (Service Management Service) HDD Clear - - - - -
190
Backup List
Stored data Storage Location When replacing HDD / When replacing Flash Main PCB DC controller PCB Reader Controller PCB TPM PCB
executing all format PCB / executing all for-
mat
General Data Settings
Unsent documents (documents set for delayed send or reserved for send) HDD Clear - - - - -
Job Log information HDD Clear - - - - -
Audit log HDD Clear - - - - -
[Management Settings] > [Device Management] > [Certificate Settings] HDD - - - - - -
Auto Adjust Gradation setting values FLASH - Clear - - - -
PDL Font HDD Clear - - - - -
Key information to be used for encryption when TPM is disabled FLASH Clear (Note 11) Clear (Note 12) - - - -
Key and settings information to be used for encryption when TPM is enabled FLASH HDD TPM Board Clear (Note 13) Clear (Note 13) - - - Clear
Personal Settings
Display Language (Note 33) HDD Clear - - - - -
Accessibility (Note 33) HDD Clear - - - - -
Network (Note 33) HDD Clear - - - - -
Default screen (Note 33) HDD Clear - - - - -
Default job settings (Note 33) HDD Clear - - - - -
Shortcut settings of "Options" (Note 33) HDD Clear - - - - -
Quick Menu (layout of Personal Button and Personal Button Tab, background HDD Clear - - - - -
of Personal Button Tab)
Address book (personal/group) HDD Clear - - - - -
Keychain (for device functions) HDD Clear - - - - -
MEAP Personal Settings HDD Clear - - - - -
Service Mode Settings
Service Mode Setting Values (MN-CON) HDD - (Note 32) - - - - -
Service Mode Setting Values (DC-CON) DC-CON - - - Clear - -
Service Mode Setting Values (R-CON) RCON or FLASH (Note - Clear (Note 34) - - Clear (Note 34) -
34)
Counter information
Group counter FLASH - Clear (Note 35) - - - -
Counter for each mode FLASH - Clear (Note 35) - - - -
Service counter (MN-CON) FLASH - Clear (Note 35) - - - -
Service counter (DC-CON) DC-CON - - - Clear - -
Service counter (R-CON) FLASH - Clear - - - -
Print job
Data held within [Print] HDD Clear - - - - -
Note 11: After clearing the backup key information in the HDD, it is automatically restored from the key in the Flash PCB.
Note 12: When the HDD and Flash PCB are replaced simultaneously, the key information is not automatically restored.
Note 13: When the TPM setting is "ON", the error code is displayed. After restart and initialization of all data/settings, it is restored from the error state by setting the TPM setting to "ON" again.
Note 24: The following settings are not initialized:
Function Settings > Common > Paper Output Settings > Use Optional Output Tray > Output Tray
Adjustment/Maintenance > Adjust Action > Time Until Stapling Starts in Stapler Mode
Adjustment/Maintenance > Adjust Image Quality > Fill Area Image Adjustment Mode
Note 27: Including the key ring for MEAP
Note 32: The setting values are once cleared, but they are restored from the Flash PCB to the HDD when the power is turned ON.
Note 33: Since they are data of personal settings, only the settings configured after login are cleared.
Note 34: It depends on whether or not the Reader Controller PCB is installed.
Installed: Reader Controller PCB
Not installed: Flash PCB
Note 35: Cleared when the Flash PCB is replaced. The data is not cleared by executing Format ALL.
191
Backup List
■ Clearing method by the user function

Clearing Method (user function)
Stored data Storage Location User Mode "Initialize All Settings/Registration > Function Settings Advanced Box Settings Advanced Box Settings
Data/Settings" Copy > Change Default Send > Common Set- Send > Fax Settings > Printer Settings > Spec- > Delete All Personal > Initialize Shared Space
Settings > Initialize tings > Change Default Change Default Settings ification Settings > Re- Spaces
Settings > Initialize > Initialize set Printer
Address List HDD FLASH Clear - - - - - -
Forwarding Settings HDD FLASH Clear - - - - - -
Preferences (excluding the Paper Type Management Settings) HDD Clear - - - - - -
Adjustment/Maintenance (Note 24) HDD Clear - - - - - -
Function Settings (excluding [Printer > Settings] [Receive/Forward > HDD Clear Clear Clear Clear - - -
Forwarding Settings] [Common > Print Settings > Register Form])
Set Destination (excluding the Address Lists) HDD Clear - - - - - -
Management Settings (excluding the Department ID Management HDD Clear - - - - - -
information) (including the security policy setting and security admin-
istrator password)
The user authentication information to be used in the local device HDD Clear - - - - - -
authentication of UA (User Authentication) ([Management Settings >
User Management > Authentication Management > Register/Edit
Authentication User] etc.)
Printer Settings HDD Clear - - - Clear - -
Register Form HDD Clear - - - - - -
Settings of Each Menu in the Main Menu (Copy, Scan and Send,
Access Stored Files, Fax/I-Fax Inbox)
Favorite Settings HDD Clear - - - - - -
Default settings HDD Clear Clear Clear Clear - - -
Shortcut settings of "Options" HDD Clear - - - - - -
Previous Settings HDD Clear - - - - - -
Button size information (layout of Shared Button Tab) HDD Clear - - - - - -
Wallpaper settings (background of Shared Button Tab) HDD Clear - - - - - -
Quick Menu button information (shared) HDD Clear - - - - - -
Restrict Quick Menu Use HDD Clear - - - - - -
Main Menu button settings HDD Clear - - - - - -
Top Buttons Settings HDD Clear - - - - - -
Main Menu Wallpaper Settings HDD Clear - - - - - -
Other Main Menu Settings HDD Clear - - - - - -
Settings for mail boxes (Box Name, PIN, Time to Automatic Docu- HDD Clear - - - - - -
ment Deletion, Print upon Storing from Printer Driver)
Image data of Boxes, Fax Inboxes, and Memory RX Inbox HDD Clear - - - - - -
Data within Advanced Box (files, folders) HDD Clear - - - - - (Note 36) - (Note 37)
Registered information for Network Place HDD Clear - - - - - -
Set/Register Confidential Fax Inboxes HDD Clear - - - - - -
Web Access Settings
Setting information of Web Access HDD Clear - - - - - -
MEAP settings
MEAP application HDD Clear - - - - - -
MEAP application license file HDD Clear - - - - - -
Data stored using MEAP application (Note 27) HDD Clear - - - - - -
Password for SMS (Service Management Service) HDD Clear (Note 9) - - - - - -
192
Backup List
Stored data Storage Location User Mode "Initialize All Settings/Registration > Function Settings Advanced Box Settings Advanced Box Settings
Data/Settings" Copy > Change Default Send > Common Set- Send > Fax Settings > Printer Settings > Spec- > Delete All Personal > Initialize Shared Space
Settings > Initialize tings > Change Default Change Default Settings ification Settings > Re- Spaces
Settings > Initialize > Initialize set Printer
Unsent documents (documents set for delayed send or reserved for HDD Clear - - - - - -
send)
Job Log information HDD Clear - - - - - -
Audit log HDD Clear - - - - - -
[Management Settings] > [Device Management] > [Certificate Set- HDD Clear - - - - - -
tings]
Auto Adjust Gradation setting values FLASH Clear - - - - - -
PDL Font HDD Clear - - - - - -
Key information to be used for encryption when TPM is disabled FLASH Clear - - - - - -
Key and settings information to be used for encryption when TPM is FLASH HDD TPM Clear (Note 15) - - - - - -
enabled Board
Personal Settings
Display Language (Note 33) HDD Clear - - - - - -
Accessibility (Note 33) HDD Clear - - - - - -
Network (Note 33) HDD Clear - - - - - -
Default screen (Note 33) HDD Clear - - - - - -
Default job settings (Note 33) HDD Clear Clear (Note 28) Clear (Note 28) Clear (Note 28) - - -
Shortcut settings of "Options" (Note 33) HDD Clear - - - - - -
Quick Menu (layout of Personal Button and Personal Button Tab, HDD Clear - - - - - -
background of Personal Button Tab)
Address book (personal/group) HDD Clear - - - - - -
Keychain (for device functions) HDD Clear - - - - - -
MEAP Personal Settings HDD Clear - - - - - -
Service Mode Setting Values (MN-CON) HDD - - - - - - -
Service Mode Setting Values (DC-CON) DC-CON - - - - - - -
Service Mode Setting Values (R-CON) RCON or FLASH - - - - - - -
(Note 34)
Counter information
Group counter FLASH Clear - - - - - -
Counter for each mode FLASH Clear - - - - - -
Service counter (MN-CON) FLASH Clear - - - - - -
Service counter (DC-CON) DC-CON Clear - - - - - -
Service counter (R-CON) FLASH Clear - - - - - -
Print job
Data held within [Print] HDD Clear - - - - - -
Note 9: Passwords are encrypted using TPM and saved. Therefore passwords that were backed up after initialization of all data/settings cannot be restored, and passwords cannot be restored to another device (because the key of the TPM encryption changes). In that case,
initialize the passwords with the switch license for password initialization.
Note 15: By initializing all data/settings, the TPM setting is changed to "OFF".
Note 28: Clear only the default job settings of the personal settings of the user at login.
Note 36: The personal space in Advanced Box is cleared.
Note 37: The shared space in Advanced Box is cleared.
193
Backup List
■ Clearing method by the service function

Clearing Method (service function)
Stored data 2G Storage Lo- COPIER > Function > CLEAR > xxxx COPIER > Function
cation > SYSTEM > xxxx
MN-CONT MMI DC-CON R-CON ADRS-BK JV-CACHE (Note 31) CNT-DCON CNT-MCON CHK-TYPE
Address List HDD FLASH Clear - - - Clear - - - 10
Forwarding Settings HDD FLASH Clear Clear - - - - - - 10
Preferences (excluding the Paper Type Management HDD Clear Clear Clear (Note 1) - - - - - 8
Settings)
Adjustment/Maintenance (Note 24) HDD Clear Clear - - - - - - 8
Function Settings (excluding [Printer > Settings] [Re- HDD Clear Clear Clear (Note 3) Clear (Note 4) - - - - 8
ceive/Forward > Forwarding Settings] [Common > Print
Settings > Register Form])
Set Destination (excluding the Address Lists) HDD Clear Clear (Note 29) - - - - - - 10
Management Settings (excluding the Department ID HDD Clear Clear (Note 30) - - - - - - 8
Management information) (including the security policy
setting and security administrator password)
The user authentication information to be used in the local HDD - Note 20 - - - - - - 3
device authentication of UA (User Authentication) ([Man-
agement Settings > User Management > Authentication
Management > Register/Edit Authentication User] etc.)
Printer Custom Settings HDD Clear Clear - - - - - - 8
Register Form HDD - - - - - - - - 2
Settings of Each Menu in the Main Menu of the Device
(Copy, Scan and Send, Use Stored Documents, Fax/I-
Fax Inbox)
Favorite Settings HDD - - - - - Clear - - 3
Default settings HDD - - - - - Clear - - 3
Shortcut settings of "Options" HDD - - - - - Clear - - 3
Previous Settings HDD - - - - - Clear - - 3
Quick Menu Setting Items
Button size information (layout of shared button tab) HDD - - - - - Clear - - 8
Wallpaper settings (background of the shared button tab) HDD - - - - - Clear - - 8
Quick Menu button information (shared button) HDD - - - - - Clear - - 8
Restrict Quick Menu Use HDD - - - - - Clear - - 8
Main Menu button settings HDD - Clear - - - - - - 3
Top Buttons Settings HDD - Clear - - - - - - 3
Main Menu Wallpaper Settings HDD - Clear - - - - - - 3
Other Main Menu Settings HDD - Clear - - - - - - 3
Settings for mail boxes (Box Name, PIN, Time to Auto- HDD - - - - - - - - 6
matic Document Deletion, Print upon Storing from Printer
Driver)
Image data of Boxes, Fax Inboxes, and Memory RX Inbox HDD - - - - - - - - 2
Data within Advanced Box (files, folders) HDD - - - - - - - - 18
Registered information for Network Place HDD - - - - - - - - 8
Set/Register Confidential Fax Inboxes HDD - - - - - - - - 6
Set Web Browser
Web browser settings information HDD - - - - - - - - 8
MEAP settings
MEAP application HDD - - - - - Clear - - 3
MEAP application license file HDD - - - - - Clear - - 3
Data stored using MEAP application (Note 27) HDD - - - - - Clear - - 3
194
Backup List
Stored data 2G Storage Lo- COPIER > Function > CLEAR > xxxx COPIER > Function
cation > SYSTEM > xxxx
MN-CONT MMI DC-CON R-CON ADRS-BK JV-CACHE (Note 31) CNT-DCON CNT-MCON CHK-TYPE
Password for SMS (Service Management Service) HDD - - - - - Clear - - 3
Unsent documents (documents set for delayed send or HDD - - - - - - - - 2 10
reserved for send)
Job Log information HDD - - - - - - - - 8
Audit log HDD - - - - - Clear - - 8
[Management Settings] > [Device Management] > [Cer- HDD - - - - - - - - 8
tificate Settings]
Auto Adjust Gradation setting values FLASH Clear - - - - - - - -
PDL Font HDD - - - - - - - - 1
Key information to be used for encryption when TPM is FLASH Clear - - - - - - - 8
disabled
Key and settings information to be used for encryption FLASH HDD TPM Clear (Note 14) - - - - - - - 8
when TPM is enabled Board
Personal Settings
Display Language (Note 33) HDD - - - - - - - - 8
Accessibility (Note 33) HDD - - - - - - - - 8
Network (Note 33) HDD - - - - - - - - 8
Default screen (Note 33) HDD - - - - - - - - 8
Default job settings (Note 33) HDD - - - - - - - - 8
Shortcut settings of "Options" (Note 33) HDD - - - - - - - - 8
Quick Menu (layout of Personal Button and Personal But- HDD - - - - - - - - 8
ton Tab, background of Personal Button Tab)
Address book (personal/group) HDD - - - - - - - - 8
Keychain (for device functions) HDD - - - - - - - - 8
MEAP Personal Settings HDD - - - - - Clear - - 3
Service Mode Setting Values (MN-CON) HDD Clear (Note) - - - - - - - 8
Service Mode Setting Values (DC-CON) DC-CON - - Clear - - - - - -
Service Mode Setting Values (R-CON) RCON or FLASH - - - Clear - - - - -
(Note 34)
Counter information
Group counter FLASH - - - - - - - - -
Counter for each mode FLASH - - - - - - - - -
Service counter (MN-CON) FLASH - - - - - - - Clear -
Service counter (DC-CON) DC-CON - - - - - - Clear - -
Service counter (R-CON) FLASH - - - - - - - - -
Print job
Data held within [Print] HDD - - - - - - - - 19
Note 1: The following items will be deleted.

Preferences > Paper Settings > Register Envelope Drawer
Preferences > Paper Settings > B5/EXEC Paper Selection
Preferences > Paper Settings > A5R/STMTR Paper Selection
Function Settings > Common > Paper Feed Settings > Paper Drawer Auto Selection On/Off
Function Settings > Common > Paper Feed Settings > Switch Feed Method
Function Settings > Common > Scan Settings > Scanner Noise Settings
Function Settings > Common > Scan Settings > Timing to Raise Feeder Tray
Function Settings > Common > Scan Settings > Streak Prevention
Note 14: After executing CLEAR, the key information in the Flash PCB can be automatically restored from the common backup key in the HDD, and the TPM setting becomes "ON". However, only the UI display is "OFF", so it is required to change the TPM setting to "ON" manually.
Note 20: The password of "Administrator", which is a default administrator account, is initialized to "7654321". User information other than that is not initialized. (Initialized by executing PWD-CLR, not by clearing MMI.)
195
Backup List
Note 29: Excluding the names in Set Destination > Address List
Note 30: In Management Settings > Device Management > Device Information Settings > Device Name, the setting is cleared to zero. (The field becomes blank.)
Note 31: In the platform version 3.0 and later, the area cleared by JV-CACHE varies depending on the value of JV-TYPE.
JV-TYPE 0: Equivalent to the conventional JVCACHE clear
JV-TYPE 1: The system application jar is uncompressed again.
JV-TYPE 2: The system application jar is uncompressed again, and the data is deleted.
JV-TYPE 3: Only the data of general applications (applications that can be uninstalled) is deleted.
JV-TYPE 4: The general applications are deleted. (The applications and their data are deleted.)
Backup Method
■ Backup by use of DCM or the device distribution function
● Backup by user
Stored data Storage Loca- Backup by user Backup by turning OFF the main power
tion Possibility Method Storage loca- Compatibility Compatibility Compatibility Compatibility Possibility Method Storage loca-
tion from Gen1 to from Gen2 to from the iR-ADV from V3.2 or lat- tion
this model this model C3300 series to er to this model
this model
Address List HDD FLASH Yes [Remote UI] > [Settings/Registration] > PC Yes Yes Yes Yes No - -
[Management Settings] > [Data Man-
agement] > [Individual Import/Export]
> [Address List]
Forwarding Settings HDD FLASH Yes [Remote UI] > [Settings/Registration] > PC Yes Yes Yes Yes No - -
> [Device Settings] (favorite settings of
Forwarding Settings, Address List,
and Send)
Preferences (excluding the Paper Type Management Set- HDD No - - No No No No Yes Turn OFF the FLASH
tings) main power
Adjustment/Maintenance (Note 24) HDD No - - No No No No Yes Turn OFF the FLASH
main power
Function Settings (excluding [Printer > Settings] [Receive/ HDD No - - No No No No Yes Turn OFF the FLASH
Forward > Forwarding Settings] [Common > Print Settings main power
> Register Form])
Set Destination (excluding the Address Lists) HDD No - - No No No No Yes Turn OFF the FLASH
main power
Management Settings (excluding the Department ID Man- HDD No - - No No No No Yes Turn OFF the FLASH
agement information) (including the security policy setting main power
and security administrator password)
The user authentication information to be used in the local HDD Yes [Remote UI] > [Settings/Registration] > PC Yes (Note 21) Yes (Note 21) Yes (Note 21) Yes (Note 21) No - -
device authentication of UA (User Authentication) ([Man- [Management Settings] > [User Man-
agement Settings > User Management > Authentication agement] > [Authentication Manage-
Management > Register/Edit Authentication User] etc.) ment] > [User Management]
Printer Settings HDD Yes [Remote UI] > [Settings/Registration] > PC Yes Yes Yes Yes Yes Turn OFF the FLASH
[Management Settings] > [Data Man- main power
> [Printer Settings]
Register Form HDD Yes [Remote UI] > [Settings/Registration] > USB/HDD/SMB No No No No No - -
[Management Settings] > [Data Man- server
agement] > [Back Up/Restore Set-
tings]
Settings of Each Menu in the Main Menu of the Device (Copy, Scan and Send, Use Stored Documents, Fax/I-Fax Inbox)
196
Backup List
this model
Favorite Settings HDD Yes (Note 5) [Remote UI] > [Settings/Registration] > PC Yes Yes Yes Yes No - -
agement] > [Import/Export All] > [Ex-
port]
Default settings HDD No - - No No No No No - -
Shortcut settings of "Options" HDD No - - No No No No No - -
Previous Settings HDD No - - No No No No No - -
Button size information (layout of Shared Button Tab) HDD No - - - - - - No - -
Wallpaper settings (background of Shared Button Tab) HDD No - - - - - - No - -
Quick Menu button information (shared) HDD No - - - - - - No - -
Restrict Quick Menu Use HDD No - - - - - - No - -
Main Menu button settings HDD No - - No No No No No - -
Top Buttons Settings HDD No - - No No No No No - -
Main Menu Wallpaper Settings HDD No - - No No No No No - -
Other Main Menu Settings HDD No - - No No No No No - -
Settings for mail boxes (Box Name, PIN, Time to Automatic HDD Yes [Remote UI] > [Settings/Registration] > USB/HDD/SMB No No No No No - -
Document Deletion, Print upon Storing from Printer Driver) [Management Settings] > [Data Man- server
tings]
Image data of Boxes, Fax Inboxes, and Memory RX Inbox HDD Yes [Remote UI] > [Settings/Registration] > USB/HDD/SMB No No No No No - -
tings]
Data within Advanced Box (files, folders) HDD Yes [Remote UI] > [Settings/Registration] > USB/HDD/SMB Yes Yes Yes Yes No - -
tings]
Registered information for Network Place HDD No - - No No No No Yes Turn OFF the FLASH
main power
Set/Register Confidential Fax Inboxes HDD Yes [Remote UI] > [Settings/Registration] > USB/HDD/SMB No No No No No - -
tings]
Web Access Settings
Setting information of Web Access HDD No - - - - - - No - -
MEAP settings
MEAP application HDD No - - No No No No No - -
MEAP Application Setting Values HDD No - - No No No No No - -
MEAP application license file HDD Yes Remote UI > SMS PC No No No No No - -
Data stored using MEAP application (Note 27) HDD Yes (Note 16) iWEMC DAM plug-in (Note 8) PC (iWEMC) Yes for E325J/ Yes (Note 8) Yes (Note 8) Yes (Note 8) No - -
(Note 8) E219N/A299, No
for the others
(Note 8)
Password for SMS (Service Management Service) HDD No - - No No No No No - -
Unsent documents (documents set for delayed send or re- HDD No - - No No No No No - -
served for send)
Job Log information HDD No - - No No No No No - -
197
Backup List
this model
Audit log HDD Yes (Note 10) [Remote UI] > [Settings/Registration] > PC No No No No No - -
[Device Management] > [Save Audit
Log]
[Management Settings] > [Device Management] > [Certif- HDD No - - No No No No No - -
icate Settings]
Auto gradation adjustment setting values FLASH No - - No No No No No - -
PDL Font HDD No - - No No No No No - -
Key information to be used for encryption when TPM is FLASH No - - No No No No No - -
disabled
Key and settings information to be used for encryption FLASH HDD TPM Yes (Note 16) [Settings/Registration] > [Manage- USB No No No No No - -
when TPM is enabled Board ment Settings] > [Data Management]
> [TMP Settings]
Personal Settings
Display Language (Note 33) HDD No - - - - - - No - -
Accessibility (Note 33) HDD No - - - - - - No - -
Network (Note 33) HDD No - - - - - - No - -
Default screen (Note 33) HDD No - - - - - - No - -
Default job settings (Note 33) HDD No - - - - - - No - -
Shortcut settings of "Options" (Note 33) HDD No - - - - - - No - -
Quick Menu (layout of Personal Button and Personal But- HDD No - - - - - - No - -
ton Tab, background of Personal Button Tab)
Address book (personal/group) HDD Yes [Remote UI] > [Settings/Registration] > PC - - - - No - -
> [Address List]
Keychain (for device functions) HDD No - - - - - - No - -
MEAP Personal Settings HDD Yes (Note 16) iWEMC DAM plug-in (Note 8) PC (iWEMC) Yes for E325J/ Yes (Note 8) Yes Yes No - -
(Note 8) E219N/A299, No
for the others
(Note 8)
Service Mode Setting Values (MN-CON) HDD No - - No No No No Yes Turn OFF the FLASH
main power
Service Mode Setting Values (DC-CON) DC-CON No - - No No No No No - -
Service Mode Setting Values (R-CON) RCON or FLASH No - - No No No No No - -
(Note 34)
Counter information
Group counter FLASH No - - No No No No No - -
Counter for each mode FLASH No - - No No No No No - -
Service counter (MN-CON) FLASH No - - No No No No No - -
Service counter (DC-CON) DC-CON No - - No No No No No - -
Service counter (R-CON) FLASH No - - No No No No No - -
Print job
Data held within [Print] HDD No - - - - - - - - No
Note 11: After clearing the backup key information in the HDD, it is automatically restored from the key in the Flash PCB.
Note 12: When the HDD and Flash PCB are replaced simultaneously, the key information is not automatically restored.
Note 13: When the TPM setting is "ON", the error code is displayed. After restart and initialization of all data/settings, it is restored from the error state by setting the TPM setting to "ON" again.
Note 32: The setting values are once cleared, but they are restored from the Flash PCB to the HDD when the power is turned ON.
198
Backup List
● Backup by service technician

Stored data 2G Storage Location Possibility of backup Method Storage location Compatibility: iR-ADV Compatibility: iR-ADV Compatibility: iRADV Compatibility: V3.2 to
V1 model to this model V2 model to this model C3300 Series to this this model
model
Address List HDD FLASH No - - - - - -
Forwarding Settings HDD FLASH No - - - - - -
Preferences (excluding the Paper Type Management Settings) HDD No - - - - - -
Adjustment/Maintenance (Note 24) HDD No - - - - - -
Function Settings (excluding [Printer > Settings] [Receive/Forward > Forwarding HDD No - - - - - -
Settings] [Common > Print Settings > Register Form])
Set Destination (excluding the Address Lists) HDD No - - - - - -
Management Settings (excluding the Department ID Management information) HDD No - - - - - -
(including the security policy setting and security administrator password)
The user authentication information to be used in the local device authentication HDD No - - - - - -
of UA (User Authentication) ([Management Settings > User Management > Au-
thentication Management > Register/Edit Authentication User] etc.)
Printer Settings HDD No - - - - - -
Register Form HDD No - - - - - -
Settings of Each Menu in the Main Menu (Copy, Scan and Send, Use Stored Documents, Fax/I-Fax Inbox)
Favorite Settings HDD Yes (Note 6) Download Mode (Meap- PC/USB - - - -
back)
Default settings HDD Yes (Note 6) Download Mode (Meap- PC/USB - - - -
back)
Shortcut settings of "Options" HDD Yes (Note 6) Download Mode (Meap- PC/USB - - - -
back)
Previous Settings HDD Yes (Note 6) Download Mode (Meap- PC/USB - - - -
back)
Button size information (layout of shared button tab) HDD No - - - - - -
Wallpaper settings (background of the shared button tab) HDD No - - - - - -
Quick Menu button information (shared) HDD No - - - - - -
Restrict Quick Menu Use HDD No - - - - - -
Main Menu button settings HDD No - - - - - -
Top Buttons Settings HDD No - - - - - -
Main Menu Wallpaper Settings HDD No - - - - - -
Other Main Menu Settings HDD No - - - - - -
Settings for mail boxes (Box Name, PIN, Time to Automatic Document Deletion, HDD No - - - - - -
Print upon Storing from Printer Driver)
Image data of Boxes, Fax Inboxes, and Memory RX Inbox HDD No - - - - - -
Data within Advanced Box (files, folders) HDD No - - - - - -
Registered information for Network Place HDD No - - - - - -
Set/Register Confidential Fax Inboxes HDD No - - - - - -
Web Access Settings
Setting information of Web Access HDD Yes Download Mode (Sra- PC/USB/HDD - - - -
mimg)
MEAP settings
MEAP application HDD Yes Download Mode (Meap- PC/USB - - - -
back)
199
Backup List
Stored data 2G Storage Location Possibility of backup Method Storage location Compatibility: iR-ADV Compatibility: iR-ADV Compatibility: iRADV Compatibility: V3.2 to
V1 model to this model V2 model to this model C3300 Series to this this model
model
MEAP Application Setting Values HDD Yes Download Mode (Meap- PC/USB - - - -
back)
MEAP application license file HDD No - - - - - -
Data stored using MEAP application (Note 27) HDD Yes (Note 6) Download Mode (Meap- PC/USB - - - -
back)
Password for SMS (Service Management Service) HDD Yes (Note 6) Download Mode (Meap- PC/USB - - - -
back)
Unsent documents (documents set for delayed send or reserved for send) HDD No - - - - - -
Job Log information HDD No - - - - - -
Audit log HDD No - - - - - -
[Management Settings] > [Device Management] > [Certificate Settings] HDD No - - - - - -
Auto gradation adjustment setting values FLASH No - - - - - -
PDL Font HDD No - - - - - -
Key information to be used for encryption when TPM is disabled FLASH No - - - - - -
Key and settings information to be used for encryption when TPM is enabled FLASH HDD TPM Board No - - - - - -
Personal Settings
Display Language (Note 33) HDD No - - - - - -
Accessibility (Note 33) HDD No - - - - - -
Network (Note 33) HDD No - - - - - -
Default screen (Note 33) HDD No - - - - - -
Default job settings (Note 33) HDD No - - - - - -
Shortcut settings of "Options" (Note 33) HDD No - - - - - -
Quick Menu (layout of Personal Button and Personal Button Tab, background HDD No - - - - - -
of Personal Button Tab)
Address book (personal/group) HDD No - - - - - -
Keychain (for device functions) HDD No - - - - - -
MEAP Personal Settings HDD Yes (Note 6) Download Mode (Meap- PC/USB - - Yes (Note 28) Yes (Note 28)
back)
Service Mode Setting Values (MN-CON) HDD No - - - - - -
Service Mode Setting Values (DC-CON) DC-CON Yes Service mode (COPIER > HDD No No No No
FUNCTION > SYSTEM >
DSRAMBUP)
Service Mode Setting Values (R-CON) RCON or FLASH (Note Yes Service mode (COPIER > HDD No No No No
34) FUNCTION > SYSTEM >
RSRAMBUP)
Counter information
Group counter FLASH Yes (Note 23) Download Mode (Sra- PC/USB/HDD No No No No
mimg)
Counter for each mode FLASH Yes (Note 23) Download Mode (Sra- PC/USB/HDD No No No No
mimg)
Service counter (MN-CON) FLASH Yes (Note 23) Download Mode (Sra- PC/USB/HDD No No No No
mimg)
Service counter (DC-CON) DC-CON Yes Service mode (COPIER > HDD No No No No
FUNCTION > SYSTEM >
DSRAMBUP)
Service counter (R-CON) FLASH Yes Service mode (COPIER > HDD No No No No
FUNCTION > SYSTEM >
RSRAMBUP)
Print job
Data held within [Print] HDD - No - - - - -
Note 6: If the machine can be activated in download mode at the time of HDD failure, backup of Meapback using SST/USB may be possible. In that case, Meapback information can be recovered by executing restoration after replacing the HDD.
Note 23: If the machine can be activated in download mode, Sramimg can be backed up to the PC, USB, or host machine HDD. In that case, the data can be recovered by restoring the backed up Sramimg after replacing the Flash PCB.
200
Backup List
Note 28: Clear only the default job settings of the personal settings of the user at login.
■ Backup Using Data Backup Service and DCM

Backup Method (with Data Backup Service and DCM)
Stored data Storage Location Data Backup Service Backup procedure using "Import/Export All" (DCM functions are supported by Gen 2 and later.)
Yes/No Method Location Yes/No Method Location Compatibility: Compatibili- Compatibili-
AiRV1 model to ty:AiRV2 model to ty:iRADV C3300
this model this model Series to this
model
Address List HDD FLASH PCB Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Forwarding Settings HDD FLASH PCB Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Preferences (excluding the Paper Type Management Settings) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Adjustment/Maintenance (Note 24) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Function Settings (excluding [Printer > Settings] [Receive/ HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Forward > Forwarding Settings] [Common > Print Settings >
Register Form])
Set Destination (excluding the Address Lists) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Management Settings (excluding the Department ID Manage- HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
ment information) (including the security policy setting and se-
curity administrator password)
The user authentication information to be used in the local device HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes (Note 22) Yes Yes
authentication of UA (User Authentication) ([Management Set-
tings > User Management > Authentication Management > Reg-
ister/Edit Authentication User] etc.)
Printer Settings HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Register Form HDD No - - No - - No No No
Favorite Settings HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes(*) Yes(*) Yes
Default settings HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes(*) Yes(*) Yes
Shortcut settings of "Options" HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes(*) Yes(*) Yes
Previous Settings HDD No - - No - - No No No
Button size information (layout of shared button tab) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Wallpaper settings (background of the shared button tab) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Quick Menu button information (shared) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Restrict Quick Menu Use HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Main Menu button settings HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Top Buttons Settings HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Main Menu Wallpaper Settings HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Other Main Menu Settings HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Settings for mail boxes (Box Name, PIN, Time to Automatic HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Document Deletion, Print upon Storing from Printer Driver)
Image data of Boxes, Fax Inboxes, and Memory RX Inbox HDD No - - No - - No No No
Data within Advanced Box (files, folders) HDD No - - No - - No No No
Registered information for Network Place HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
201
Backup List
Stored data Storage Location Data Backup Service Backup procedure using "Import/Export All" (DCM functions are supported by Gen 2 and later.)
Yes/No Method Location Yes/No Method Location Compatibility: Compatibili- Compatibili-
AiRV1 model to ty:AiRV2 model to ty:iRADV C3300
this model this model Series to this
model
Set/Register Confidential Fax Inboxes HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes Yes Yes
Web Access Settings
Setting information of Web Access HDD Yes MEAP application CBIO Yes(Note 7) RUI / LUI / WebService PC/USB Yes Yes Yes
MEAP settings
MEAP application HDD No - - No - - No No No
MEAP Application Setting Values HDD Yes MEAP application CBIO No - - No No
MEAP application license file HDD No - - No - - No No No
Data stored using MEAP application (Note 27) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes (Note 18) Yes (Note 18) Yes (Note 18)
Password for SMS (Service Management Service) HDD No - - No - - No No No
Unsent documents (documents set for delayed send or reserved HDD No - - No - - No No No
for send)
Job Log information HDD No - - No - - No No No
Audit log HDD No - - No - - - - -
[Management Settings] > [Device Management] > [Certificate HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No Yes Yes
Settings]
Auto Adjust Gradation setting values FLASH PCB No - - No - - No No No
PDL Font HDD No - - No - - No No No
Key information to be used for encryption when TPM is disabled FLASH PCB No - - No - - No No No
Key and settings information to be used for encryption when TPM FLASH PCB HDD No - - No - - No No No
is TPM Board
Personal Settings
Display Language (Note 33) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Accessibility Settings (Note 33) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Network (Note 33) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Default Screen (Note 33) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Default Job Settings (Note 33) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Shortcut settings of "Options" (Note 33) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Quick Menu (Personal, layout of the Personal tab, and back- HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
ground of the Personal tab)
Address Book (Personal/Group) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Key ring (for host machine functions) HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB No No Yes
Personal settings of MEAP HDD Yes MEAP application CBIO Yes RUI / LUI / WebService PC/USB Yes (Note 18) Yes (Note 18) Yes (Note 18)
Service Mode
Service Mode setting values(MN-CON) HDD Yes MEAP application CBIO Yes (Note 17) RUI / USB / Service Mode / PC/USB/HDD Yes Yes Yes
WebService
Service Mode setting values(DC-CON) DC controller Yes MEAP application CBIO Yes (Note 17) RUI / USB / Service Mode / PC/USB/HDD Yes Yes Yes
WebService
Service Mode setting values(R-CON) Reader controller or Yes MEAP application CBIO Yes (Note 17) RUI / USB / Service Mode / PC/USB/HDD Yes Yes Yes
FLASH PCB (Note WebService
34)
Counter information
Department ID Counter FLASH PCB No - - No - - No No No
Sevice Counter(MN-CON) FLASH PCB No - - No - - No No No
Sevice Counter(DC-CON) DC controller No - - No - - No No No
Sevice Counter(R-CON) FLASH PCB No - - No - - No No No
Print Job
Data held in "Print" HDD No - - No - - - - -
Note 7: In the case of procedures other than batch export using DCM, only "Web Access Favorites" can be backed up.
Note 17: Service mode setting values can be backed up and restored by the user from Remote UI/Web Service only when the service mode shown below is set to ON. As for the service mode setting values only, the host machine HDD or connected USB can be selected as the
backup destination from the service mode top screen.
202
Backup List
COPIER>OPTION>USER>SMD-EXPT
Note 18: This does not apply to data retained only by the MEAP application. This applies only to data registered in the following services:
MEAP User Preference Service (MEAP Spec Version 56)
MEAP Application Configuration Service (MEAP Spec Version 57)
Note 22: The user information in Advanced Box can be imported to this equipment.
■ Synchronize Custom Settings

Synchronize Custom Settings
Stored data 2G Storage Location Possibility Method Storage location Compatibility from V3.2 or later
to this model
Address List HDD FLASH No - - -
Forwarding Settings HDD FLASH No - - -
Preferences (excluding the Paper Type Management Settings) HDD No - - -
Adjustment/Maintenance (Note 1) HDD No - - -
Function Settings (excluding [Printer > Settings] [Receive/Forward > Forwarding Settings] [Common > Print HDD No - - -
Settings > Register Form])
Set Destination (excluding the Address Lists) HDD No - - -
Management Settings (excluding the Department ID Management information) (including the security policy HDD No - - -
setting and security administrator password)
The user authentication information to be used in the local device authentication of UA (User Authentication) HDD No - - -
([Management Settings > User Management > Authentication Management > Register/Edit Authentication
User] etc.)
Printer Settings HDD No - - -
Register Form HDD No - - -
Settings of Each Menu in the Main Menu (Copy, Scan and Send, Use Stored Documents, Fax/I-Fax Inbox)
Favorite Settings HDD No - - -
Default settings HDD No - - -
Shortcut settings of "Options" HDD No - - -
Previous Settings HDD No - - -
Button size information (layout of Shared Button Tab) HDD Yes [Remote UI] > [Synchronize Custom HDD/PC (SMB server) Yes
Settings (Server)] > [Server] >
[Backup]
Wallpaper settings (background of Shared Button Tab) HDD Yes - - Yes
Quick Menu button information (shared) HDD Yes - - Yes
Restrict Quick Menu Use HDD Yes - - Yes
Settings in the Main Menu - -
Main Menu button settings HDD No - - -
Top Buttons Settings HDD No - - -
Main Menu Wallpaper Settings HDD No - - -
Other Main Menu Settings HDD No - - -
Settings for mail boxes (Box Name, PIN, Time to Automatic Document Deletion, Print upon Storing from Printer HDD No - - -
Driver)
Image data of Boxes, Fax Inboxes, and Memory RX Inbox HDD No - - -
Data within Advanced Box (files, folders) HDD No - - -
Registered information for Network Place HDD No - - -
203
Backup List
Stored data 2G Storage Location Possibility Method Storage location Compatibility from V3.2 or later
to this model
Set/Register Confidential Fax Inboxes HDD No - - -
Web Access Settings
Setting information of Web Access HDD No - - -
MEAP settings
MEAP application HDD No - - -
MEAP Application Setting Values HDD No - - -
MEAP application license file HDD No - - -
Data stored using MEAP application (Note 2) HDD No - - -
Password for SMS (Service Management Service) HDD No - - -
Unsent documents (documents set for delayed send or reserved for send) HDD No - - -
Job Log information HDD No - - -
Audit log HDD No - - -
[Management Settings] > [Device Management] > [Certificate Settings] HDD No - - -
Auto gradation adjustment setting values FLASH No - - -
PDL Font HDD No - - -
Key information to be used for encryption when TPM is disabled FLASH No - - -
Key and settings information to be used for encryption when TPM is enabled FLASH HDD TPM Board No - - -
Personal Settings
Display Language (Note 3) HDD Yes [Remote UI] > [Synchronize Custom HDD/PC (SMB server) Yes
Settings (Server)] > [Server] >
[Backup]
Accessibility (Note 3) HDD Yes - - Yes
Network (Note 3) HDD Yes - - Yes
Default screen (Note 3) HDD Yes - - Yes
Default job settings (Note 3) HDD Yes - - Yes
Shortcut settings of "Options" (Note 3) HDD Yes - - Yes
Quick Menu (layout of Personal Button and Personal Button Tab, background of Personal Button Tab) HDD Yes - - Yes
Address book (personal/group) HDD Yes - - Yes
Keychain (for device functions) HDD Yes - - Yes
MEAP Personal Settings HDD No - - -
Service Mode Setting Values (MN-CON) HDD No - - -
Service Mode Setting Values (DC-CON) DC-CON No - - -
Service Mode Setting Values (R-CON) RCON or FLASH (Note 4) No - - -
Counter information
Group counter FLASH No - - -
Counter for each mode FLASH No - - -
Service counter (MN-CON) FLASH No - - -
Service counter (DC-CON) DC-CON No - - -
Service counter (R-CON) FLASH No - - -
Print job
Data held within [Print] HDD - - No -
Note 1: The following settings are not initialized.

[Function Settings] -> [Common] -> [Paper Output Settings] -> [Option Tray Setting ON/OFF] -> [Output Tray] Adjustment/Maintenance -> Adjust Action -> Time Until Stapling Starts in Stapler Mode Adjustment/Maintenance -> Adjust Image Quality -> Fill Area Image Adjustment
Mode
Note 2: Includes the keychain for MEAP.
Note 3: Because the items are data for personal setting, only the settings after login are cleared.
Note 4: The storage location differs according to whether or not the device is equipped with the Reader Controller PCB.
Yes: Reader Controller PCB
No: Flash PCB
204
Backup List
■ Backup Method by Use of DCM Function, Device Information Distribution

Backup Method (DCM, Device Distribution)
Stored data 2G Storage Lo- Backup Method by Use of DCM Function (Import/Export All. Gen2 or later.) Backup Method by Use of Device Information Distribution
cation Possibility Method Storage lo- Compatibili- Compatibili- Compatibili- Possibility Method Storage lo- Compatibili- Compatibili- Compatibili- Compatibili-
cation ty from Gen2 ty from the ty from V3.2 cation ty from Gen1 ty from Gen2 ty from the ty from V3.2
to this mod- iR-ADV or later to to this mod- to this mod- iR-ADV or later to
el C3300 ser- this model el el C3300 ser- this model
ies to this ies to this
model model
Address List HDD FLASH Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
Service
Forwarding Settings HDD FLASH Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
Service
Preferences (excluding the Paper Type Management Settings) HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
Service
Adjustment/Maintenance (Note 1) HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
Service
Function Settings (excluding [Printer -> Settings] [Receive/Forward HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
> Forwarding Settings] [Common > Print Settings > Register Form]) Service
Set Destination (excluding the Address Lists) HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
Service
Management Settings (excluding the Department ID Management HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
information) (including the security policy setting and security ad- Service
ministrator password)
The user authentication information to be used in the local device HDD Yes RUI / LUI / Web- PC/USB Yes (Note 2) Yes Yes No - - - - - -
authentication of UA (User Authentication) ([Management Settings Service
> User Management > Authentication Management > Register/Edit
Authentication User] etc.)
Printer Settings HDD Yes RUI / LUI / Web- PC/USB No No Yes Yes WebService PC Yes Yes Yes Yes
Service
Register Form HDD No - - No No No No - - - - - -
Favorite Settings HDD Yes RUI / LUI / Web- PC/USB Yes (Note 4) Yes (Note 4) Yes Yes (Note 3) WebService PC Yes Yes Yes Yes
Service
Default settings HDD Yes RUI / LUI / Web- PC/USB Yes (Note 4) Yes (Note 4) Yes No - - - - - -
Service
Shortcut settings of "Options" HDD Yes RUI / LUI / Web- PC/USB Yes (Note 4) Yes (Note 4) Yes No - - - - - -
Service
Previous Settings HDD No - - No No No No - - - - - -
Button size information (layout of shared button tab) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Wallpaper settings (background of the shared button tab) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Quick Menu button information (shared) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Restrict Quick Menu Use HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Main Menu button settings HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes No - - - - - -
Service
Top Buttons Settings HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes No - - - - - -
Service
Main Menu Wallpaper Settings HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes No - - - - - -
Service
Other Main Menu Settings HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes No - - - - - -
Service
205
Backup List
model model
Settings for mail boxes (Box Name, PIN, Time to Automatic Docu- HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
ment Deletion, Print upon Storing from Printer Driver) Service
Image data of Boxes, Fax Inboxes, and Memory RX Inbox HDD No - - No No No No - - - - - -
Data within Advanced Box (files, folders) HDD No - - No No No No - - - - - -
Registered information for Network Place HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes No - - - - - -
Service
Set/Register Confidential Fax Inboxes HDD Yes RUI / LUI / Web- PC/USB Yes Yes Yes Yes WebService PC Yes Yes Yes Yes
Service
Web Access Settings
Setting information of Web Access HDD Yes (Note 5) RUI / LUI / Web- PC/USB Yes Yes Yes Yes (Note 5) WebService PC Yes Yes Yes Yes
Service
MEAP settings
MEAP application HDD No - - No No No No - - - - - -
MEAP Application Setting Values HDD No - - No No No No - - - - - -
MEAP application license file HDD No - - No No No No - - - - - -
Data stored using MEAP application (Note 6) HDD Yes RUI / LUI / Web- PC/USB Yes (Note 7) Yes (Note 7) Yes (Note 7) No - - - - - -
Service
Password for SMS (Service Management Service) HDD No - - No No No No - - - - - -
Unsent documents (documents set for delayed send or reserved for HDD No - - No No No No - - - - - -
send)
Job Log information HDD No - - No No No No - - - - - -
Audit log HDD No - - - - - No - - - - - -
[Management Settings] > [Device Management] > [Certificate Set- HDD Yes RUI / LUI / Web- PC/USB No Yes Yes No - - - - - -
tings] Service
Auto Adjust Gradation setting values FLASH No - - No No No No - - - - - -
PDL Font HDD No - - No No No No - - - - - -
Key information to be used for encryption when TPM is disabled FLASH No - - No No No No - - - - - -
Key and settings information to be used for encryption when TPM is FLASH HDD TPM No - - No No No No - - - - - -
enabled Board
Personal Settings
Display Language (Note 8) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Accessibility (Note 8) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Network (Note 8) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Default screen (Note 8) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Default job settings (Note 8) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Shortcut settings of "Options" (Note 8) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Quick Menu (layout of Personal Button and Personal Button Tab, HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
background of Personal Button Tab) Service
Address book (personal/group) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
Keychain (for device functions) HDD Yes RUI / LUI / Web- PC/USB No No Yes No - - - - - -
Service
MEAP Personal Settings HDD Yes RUI / LUI / Web- PC/USB Yes (Note 7) Yes (Note 7) Yes (Note 7) No - - - - - -
Service
206
Backup List
model model
Service Mode Setting Values (MN-CON) HDD Yes (Note 9) RUI / USB / Serv- PC/USB/HDD Yes Yes Yes No - - - - - -
ice Mode / Web-
Service
Service Mode Setting Values (DC-CON) DC-CON Yes (Note 9) RUI / USB / Serv- PC/USB/HDD Yes Yes Yes - - - - - - -
ice Mode / Web-
Service
Service Mode Setting Values (R-CON) RCON or FLASH Yes (Note 9) RUI / USB / Serv- PC/USB/HDD Yes Yes Yes - - - - - - -
(Note 34) ice Mode / Web-
Service
Counter information
Group counter FLASH No - - No No No No - - - - - -
Counter for each mode FLASH No - - No No No No - - - - - -
Service counter (MN-CON) FLASH No - - No No No No - - - - - -
Service counter (DC-CON) DC-CON No - - No No No No - - - - - -
Service counter (R-CON) FLASH No - - No No No No - - - - - -
Print job
Data held within [Print] HDD - - No - - - - - - - - - -
Note 1: The following settings are not initialized.

• [Function Settings] -> [Common] -> [Paper Output Settings] -> [Option Tray Setting ON/OFF]
• Adjustment/Maintenance -> Adjust Action -> Time until Stapling Starts in Stapler Mode
• Adjustment/Maintenance -> Adjust Image Quality -> Fill Area Image Adjustment Mode
Note 2: User Access Control for Advanced Box can be imported to models after iR-ADV C3300 series V3.
Note 3: The following items are deleted.
• [Preferences] > [Paper Settings] > [Register Envelope Drawer]
• [Preferences] > [Paper Settings] > [B5/EXEC Paper Selection]
• [Preferences] > [Paper Settings] > [A5R/STMTR Paper Selection]
Note 4: Only Send/Fax settings are compatible between different models. Settings other than Send/Fax settings are compatible only between the same models. The settings are compatible between different models for V3.1 or later.
Note 5: The data that can be backed up by a method other than DCM Export All is "Web Access Favorites" only.
Note 6: Includes the keychain for MEAP.
Note 7: The data uniquely held by MEAP applications is not supported. Only to the data registered in the Eagle (Application Configuration/User Preferences) service is supported. The keychains for MEAP applications are also supported by A354 or later.
Note 8: Because the items are data for personal setting, only the settings after login are cleared.
Note 9: The user can back up and restore the service mode setting values on the RUI/WebService only when COPIER > OPTION > USER > SMD-EXPT is enabled. Only the service mode setting values can be specified to the main machine HDD or a connected USB flash drive
from the service mode top screen.
Note 10: The storage location differs according to whether or not the device is equipped with the Reader Controller PCB.
Yes: Reader Controller
No: Flash PCB
207
Detail of HDD partition
Partition C Description HDD Format

name H CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_ CHK_
K- TYPE_0 TYPE_1 TYPE_2 TYPE_3 TYPE_4 TYPE_5 TYPE_6 TYPE_7 TYPE_8 TYPE_9 TYPE_10 TYPE_11 TYPE_12 TYPE_13 TYPE_14 TYPE_15 TYPE_16 TYPE_17 TYPE_18 TYPE_19
TY
P
E
HDD
PDLDEV 1 PDL-related file storage area (font, reg- *1 *1
istration form, color correction informa-
tion file for ICCProfile-PDLfunction)
FSTDEV 2 Image data storage area (Box etc) *1 *1 *1 *1
APL_ 3 MEAP *1 *1
MEAP
- 4 Area that can be expanded
FSTCDEV 5 Image data storage area (for Job ar- *1 *1 *1 *1
chive system)
IMGMNG 6 Management data of image *1 *1 *1 *1
TMP_ 7 Storage area of universal data (tempo- *1 *1 *1
GEN rary file)
APL_GEN 8 Storage area of universal data (Note: *1 *1
For details, see the following list.)
TMP_PSS 9 PDL spool-related area *1 *1 *1
APL_ 10 Address book, Setting for Forwarding *1 *1
SEND
UPDATE 11 Update-related area *1 *1 *1
APL_ 12 MEAP stored data *2 *2
KEEP
SYSDEV 13 The system-related area *2 *2
SWAP 14 SWAP (temporary file / memory alter- *3 *3
native area)
- 16 -
DBG_ 17 Debug-related area *1 *1 *1
LOG
CRBDEV 18 Advanced Box area *1 *1
PPADEV 19 Print Data *1 *1
SATA-FLASH
BOOT- 1 Startup system area
DEV
SAFESYS 2 Safe startup system area
SYSDEV 3 Normal startup system area
APL_GEN 5 Storage area of universal data (Note: *1 *1
For details, see the following list.)
APL_ 6 MEAP stored data
KEEP
CON- 7 Setting value area *1 *1
FDEV
*1: Both of HD-CHECK and HD-CLEAR can be executed

*2: HD-CHECK can be executed; HD-CLEAR cannot be executed
*3: HD-CHECK cannot be executed; HD-CLEAR can be executed
208
APL_GEN Details of universal data
Category Data
Settings / Registration Preferences
Adjustment/Maintenance
Function Settings
Set Destination
Management Settings
Printer Settings
Paper Information Settings
Setting items for each menu in Main Menu Button settings in Main Menu
Button settings on the top of the screen
Wallpaper Setting for Main Menu
Other settings for Main Menu
Setting for Advance Box Registration information of Network Place
Setting for Web Access Web Access Setting information
Setting for Universal Data Unsent document (which is set timer transmission or reservation transmission)
Job log information
Key and server certificate which are registered in Management Settings>Device Settings>Certificate Setting
Auto Adjust Gradation setting values
209

Imagerunner Advance v3.8 System SM en 3.0

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Revision 3.

Purpose of This Function..................................................................................................................... 38

5. Management of System Options................................................................ 100

6. MEAP Application Management................................................................. 104

Resources availability (remaining amount).......................................................................................... 108

8. Monitoring Function ( e-Maintenance/imageWARE Remote )................. 175

Overview of System Management

Third Generation System Software

New product Next-generation product

New product Next-generation product

Horizontal expansion Horizontal expansion Old

New product Next-generation product

Horizontal expansion Horizontal Old expansion

In the case of second generation system software

New product Upgrading Upgrading

New product Upgrading

Platform (common source code)

In the case of third generation system software

Features of Third Generation System Software

Checking the Platform Version

When checking on the counter check screen

When checking in service mode

Preinstalled Login Services

Login Services Authentication database Authentication functions that can be used

: The setting can be configured.

■ Login Method (User Authentication Function)

Combination of the login method and the authentication database

■ PC Environment of Administrator Users and General Users

OS of the PC/mobile devices and other environmental conditions

Classifi- OS IPv6 Supported browsers Supported sys- Supported JRE

Classifi- OS IPv6 Supported browsers Supported sys- Supported JRE

Mobile iOS8 or above Safari -

Network ports used

Purpose Port number Purpose

Network ports used when using an LDAP server

Port number Purpose

■ Specification of User Authentication

■ Setting the Administrator for Server Authentication

Item Default value Active Directory LDAP

■ Local device authentication

Local user Remote user

Register the user to be authenticated on the database in the device.

User Management screen

■ Server authentication (Active Directory authentication)

The protocol used is as follows.

■ Server Authentication (LDAP Authentication)

Device LDAP Server

As for the version of LDAP, only Ver.3 is supported.

■ User Management with Server Authentication

● Active Directory authentication

Servers supporting IPv6 environments

● Settings Common to Active Directory Authentication and LDAP Authentication

DNS server settings

■ User authentication method

Schematic diagram of Server authentication + Local device authentication

DepartmentID Authentication overview

Integrated Authentication Function

Volatile Credential Persistent Credential