PROJECT

PORTFOLIO

STUDENT VERSION

BSBCRT611
APPLY CRITICAL THINKING
FOR COMPLEX PROBLEM
SOLVING
First published 2020

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Business Works is a series of training and assessment resources developed for qualifications within the Business Services
Training Package.
 Contents

Section 1: Defining the complex issue 5

Section 2: Systematic decision-making 7
Section 3: Decision review 9

BSCRT611 PROJECT PORTFOLIO 3

Student name:

Assessor:

Date:

Business this assessment is

based on:

Documentation reviewed as
preparation:

Job role:

Stakeholders:

Numeric/Financial data:

BSCRT611 PROJECT PORTFOLIO 4

 Section 1: Defining the complex issue
Provide business overview
Provide an overview of the
business, including:
 name of business
 description of what the
business does (e.g. key
functions, vision)
 your job role within the
business (or the role
you’re assuming if you
are basing this
assessment on the case
study).
Outline complex issue
Describe the complex issue
associated with the business,
including:
 a brief outline of the
issue
 who the stakeholders are
and how they are
associated with the issue
 analysis and
presentation of numeric
and financial data
illustrating the complex
issue (attach to this
section of the portfolio)
 two objectives when
pursuing solutions
 three advantages of
solving the issue.
 three risks involved in
BSCRT611 PROJECT PORTFOLIO
Name of the Business: Worlducation
Function of the Business: Worlducation is a social start-up that
manufactures tablet computers for primary school students. It was
founded in 2016. We are not only interested in hardware, but also in
developing software, content, and activities to better engage and
educate primary school students.
Worlducation's goal is to change the way children learn in school by
implementing artificial intelligence technology that can track each
child's progress and adjust to their needs as they learn, resulting in
the best path learning experience possible. Worlducation envisions a
world without illiteracy, in which every child learns to read and write.
As a result, for every classroom that purchases our product, we
donate and train another classroom somewhere in the world that
cannot afford the same technology. The classrooms are then linked
together so that they can grow and collaborate throughout their
learning cycle.
My Job Role within the business: As a Worlducation employee, my
job is to encourage the use of this equipment in class so that we can
donate and train a classroom in places around the world that cannot
afford this technology.
A brief outline of the issue: Since COVID-19 and the closure of the
factory due to government restrictions, of the 2000 tablets due to be
shipped but only 500 were completed on schedule which cause the
rising tension between China and Hong Kong has added to the
uncertainty.
The Manufacturing team in Hong Kong take down in writing about the
order, delivery details and manufacture schedule. The order is
manufactured. The shipping team load all the orders and decided to
direct shipping to the schools.
If we talk about the stakeholder, Worlducation company has a
following stakeholders:
 Government
 Employee
 And Supplier
In 2019, Worlducation generated a revenue of $35 million, a net profit
of $7 million and net cashflow of $4 million. They budgeted revenue
of $45 million for 2020, net profit of $9 million and net cashflow of $5
million. However, following the unprecedented growth in demand and
disruptions to the supply chain, management now projects 2020
revenue will amount to $55 million, net profit of $5 million and net
5
 pursuing solutions.
Legislative and organisational
requirements
Establish the legislative and
organisational requirements
related to the complex issue,
including:
 a summary of the
relevant legislation
 a summary of the
associated organisational
policies and procedures
Attach any relevant policies to
your portfolio.
BSCRT611 PROJECT PORTFOLIO
cashflow of negative $3 million. The decrease in profit was a result of
the disruption to the manufacturing process and the associated
solutions implemented by Management.
Two Objectives:
1. The main objective of our company to manufacture and supply the
devices to places those do not have their own advance technology. 2.
To supply orders directly to the schools.
Advantages:
 We can get profit from the deliveries more than before
 We can donate supply somewhere else who they do not have
advance technology and child who are future of our nation can learn
by experience.
Risk: our company will have some risks such as financial risk. The
company will face the fund problems.
The company can also face following issues:
 Environmental considerations
 Products/services/processes/programs
 Strategic risk
 Operational risk
 Compliance risk
Legislation and organisational policies/procedures are put in place to
make sure everyone is as safe as possible and to ensure a
successful outcome for the business or organisation.
Workplace problems often occur due to a deviation from legislative
and/or organisation policy/procedure frameworks. The few policies
can be included for this business such as; Work Health and Safety
issues, safety standards policy for the products and Business
procurement policy
Policy for the Employees:
 Discipline
 Personnel safety
 Punctuality
Policy for the customers:
 We will accountable for the customers privacy.
 Confidentiality
6
Calculate resources Duration of Total Cost Working Working Total hours
the project days Hours per
Calculate the resources
day
required for the solution
development process
100 Days $5000 5 Days a 8 hours 40 hours
week per week

Prepare presentation Two critical thinking method used:

Use the work done in this
section to prepare a
presentation of scope of your
issue to present to relevant
stakeholders.
Use any appropriate format
(e.g. MS PowerPoint).
Attach the presentation to
your portfolio.
 Analytical thinking: analytical thinking is a method where we think
critically and rationally.
 Reflection: By reflection, we can relate the issues with readily which
helps to solve the problem in a good way.
Alternative solutions:
 Firstly, identify the problem, if we recognise the problem then we
can lead to solutions as well.
 Make a clear vision, mission and value.

 Make a proper or clear policy for the employees as well as

customers so there will noy be a conflict.

 Training of the employees should be done regularly

Attach: Organisational policies and procedures ☒

Legislation ☒

Presentation ☒

Financial analysis and presentation ☒

BSCRT611 PROJECT PORTFOLIO 7

 Section 2: Systematic decision-making

Generate alternative solutions Two critical thinking method used:

for your issue
 Analytical thinking: analytical thinking is a method where we think
Summarise the outcomes of critically and rationally.
your meeting with the
 Reflection: By reflection, we can relate the issues with readily which
stakeholder, including:
helps to solve the problem in a good way.
 an outline of two critical
Alternative solutions:
thinking techniques used
to generate solution  Firstly, identify the problem, if we recognise the problem then we
alternatives with other can lead to solutions as well.
stakeholders (attach
 Make a clear vision, mission and value.
proof e.g. mind map to
this section of your  Make a proper or clear policy for the employees as well as
portfolio) customers so there will noy be a conflict.

 List of four to six  Training of the employees should be done regularly

alternative solutions.

Evaluate alternative solutions Success Criteria:

Evaluate each identified  Clarity
solution to establish their
 Stability
feasibility. Include:
 Scalability
 success criteria
 Usability
 constraints
 Integration
 evaluation of each
alternative against the  Profitability
criteria and constraints
Constraints:
 List of all feasible options
 Duration for the solution to be implemented

 Cost of the solution

 Manufacturing/content production capability

Once individual solutions have been evaluated, all feasible

alternatives can be compared to one another using a variety of
techniques. Choose the best solution.

Compare feasible solutions The technique which I have been used for this project is a
Brainstorming: This method uses a group of people to think of as
Use one appropriate
many solutions.
tool/technique to compare all
feasible alternatives with one
another. Include:

 a description of the tool

BSCRT611 PROJECT PORTFOLIO 8

 or technique used

 proof of your comparison

Duration Total Pay Working Working Total Total
(e.g. table, financial
of the Cost per days Hours hours spend
analysis etc)
project hour per day per
week
 an assessment of bias in
your decision-making
100 $5000 $40 5 Days 8 hours 40 $1600
(actual or perceived)
Days a week hours
per
week

Choose the best solution for
your complex issue
Choose the best alternative
and explain:
 Why did you choose it?
 How does it meet the
legislation and
organisational policy
requirements?
 Are there any risks
associated with your
solution?
 What are the advantages
of the chosen solution?
 Resources required
The best solution for the particular issue is Replace the resources and
we can rebuild the business only in Australia.
Now we have plan to replace our manufacturing in Australia only
because it takes more time and money to shipping our products from
Hong Kong to Australia. We need to reconstruct the company in
Australia and we need to develop an action plan and we have to be
more determinant for time. Apart from the managing time, we can
also re-plan the funds for the project as well as we can relocate the
employee according to their assigned work.
Are there any risks associated with your solution?
There should not be risks anymore associated with our solutions but
in future we can face again some financial risks.
Advantages:
 First advantage of this project is we can directly monitor the
progress of the work as well as development of the project.

Prepare a brief Refer another file.

Use the work done in this
section to prepare a brief to
share your proposed solution
with key stakeholders (use
“Brief outline” template if
applicable).
Attach the organisation
policies that guide brief
writing to this section of the
portfolio.

Attach: Brief ☐

Feedback register ☐

BSCRT611 PROJECT PORTFOLIO 9

 Organisational policies - brief ☐

BSCRT611 PROJECT PORTFOLIO 10

 Section 3: Decision review

Develop a feedback register Date: 11/02/2022

Develop a feedback register
to record feedback from
stakeholders.
Attach the organisation
policies that guide recording
of feedback.
Person providing feedback: Stakeholder (Manager)
Person receiving feedback: Employee (Me)
Comment:
 Professional development of employees. Provide regular training to
unskilled employee.
Action required: Arrange training for the employee so they can put
more efforts to get profit.

Incorporate feedback Date: 06/06/2021

Use the feedback from your
meeting with stakeholders to
refine your project brief.
Attach the refined brief and
completed feedback register
to this section of your
portfolio.
Person providing feedback: Stakeholder (Manager)
Person receiving feedback: Employee (Me)
Comment:  Professional development of employees. Provide regular
training to unskilled employee.
Action required: Arrange training for the employee so they can put
more efforts to get profit.

Seek approval Refer another file.

Use an appropriate format to
seek approval to implement
your proposed solution (e.g.
draft an email, complete an
application form ready to be
lodged etc.)
Attach proof to this section of
your portfolio.

Self-evaluate your Strengths and weakness:

performance
Strengths Weakness
Perform a self-evaluation:

 Complete the self- Resilient Couple of family relation

evaluation checklist
(add as an attachment). Determinant

 List your strengths and Hard worker

weaknesses.
Positivity
 Identify areas needing
improvement.
Punctuality
Attach the completed self-
Creativity
evaluation (Self-Evaluation

BSCRT611 PROJECT PORTFOLIO 11

 Disciplined
checklist) to this section of
your portfolio.
Technical skill

Enthusiasm

Some areas where I need improvement such as; need professional

training, need to learn technical skills.

Attach: Self-evaluation checklist ☐

Refined brief ☐

Completed feedback register and related organisational

☐
policies

Proof to seek approval ☐

BSCRT611 PROJECT PORTFOLIO 12