disclosing internal

issue to public
 Content
1. Company’s background
2. Video of Evidence
3. Issue
4. Company's statement on the issue
5. Possible reason why the problem happened
6. Netizen's view and reaction towards the issue
7. data gathering
8. How did the company solve this issue
9. Conclusion
 J&T Express
“Express Your Online Business”
founded in 2015 by Jet Lee and Tony Chen

Their vision to become a healthy and sustainable corporation

Their mission is Customer oriented and efficiency as the root of their service.

J&T was first launched in Jakarta, Indonesia: becoming the first express
delivery to launch a free pick-up service.

J&T Express Malaysia was established in December 2017.

video of evidence
issue
Employees showed their
dissatisfaction by handling the
parcels recklessly due to their
shortage wage. It got reduced
from RM1/parcel to RM0.30/parcel

Customers have been

complaining non-stop because
most of them claimed that their
packages were opened and
damaged or have not arrive in
estimated delivery time.
 Company's
statement on
the issue
possible reasons why the problem happened

The miscommunication between the employees and

management

The minimum wage was too low that it did not worth the
employees' hard work

The management could not handle the capacity of

workers which was supposed to work in that specific
branch
public experience
HOw netizens view and react to
the issue
DATA GATHERING
respondent
details
HOW THE COMPANY SOLVE THE ISSUE
The management admitted their fault and promised to
compensate for the damaged goods.

The management said they are also also willing to be

inspected by the authorities and undergo supervision.

Better training will be provided for its staff in dealing with

packages.
 recommendation
The management should set an adequate minimum wage
that fo the workers' efforts

Management should provide extensive training and better

undertsanding of the company's policy

The workers should think more considerate before acting

Employees should bear in mind that it is important to express

their concern and problem to the right platform

 conclusion
Internal issue should be solved internally, and should
not be publicize. Internet is very dangerous place. Once
its there, it will always be there.
Thank You!