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Fresh graduates who are trained in cultivating loyalty and always
hello, i’m naufal! practicing UI/UX Design skills, have an artistic sense and excellent
self-motivation to work in teams and individually.
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tutor and assitant laboratory
2017 - 2022
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UI/UX Designer
informatics engineering
2017 - 2021
Case Study
Intro
Emphatize
Define
Ideate
Improving Design on
App Protoyping
Test
Key
Insights
Overview
Intro
Emphatize
Maxim is an online motorcycle taxi company from Russia operating in Indonesia. Since
first introducing itself in 2018, Maxim's online transportation service has continued to Define
develop its services. Noted, now Maxim is present in 47 cities in Indonesia.
of the display
Protoyping
Role : UI/UX Desgine
Framework : Emphaty, Define, Ideation, Prototype, and Tes
Timeline : 4 Weeks
Test
Key
Insights
Intro
Why ?
Emphatize
Define
Protoyping
Test
Key
Insights
Intro
Research Plan
Emphatize
Objective
Define
Understanding user behavior when using
Maxim
Understanding user behavior when they want
to use services on Maxim
Ideate
Pain Point on Maxim display
In-Depth Intervie
Key
Insights
Intro
Sample Spesification
Emphatize
Have used Maxim's ojol service in the last 1 month (at least 2
times)
Maxim User Define
Man/ Woma
Total Respondent 5
Key
Insights
Questions Answers Intro
Competitive
Apakah kamu pernah menggunakan
layanan dari app diluar MAXIM? Coba
“Pernah, biasanya sih pertama buat cek
harga. perbandingan harga. terus ngecek
“Saya menggunakan aplikasi
gojek dan grab untuk layanan
promo gitu. cari promo termurah. paling antar jemput dan juga
Study
tolong jelasin
ngegunain gojek dan grab kalo mua kirim membeli makanan” Emphatize
barang”
Apakah tampilan homepage di gojek ngga ada yang bikin bingung, Ngga ngebingunin, baik-baik
dari app tersebut terus di grab juga ngga ada. karena aja
membingungkan kamu? make gojek dan grab cuman mobilitas
aja sama ngirim barang dan beli Test
makanan
Adakah tampilan lain yang Mungkin yang membuat bingung adalah Di gojek, kalo nyari
fitur goclub alamat.kadang ngga sesuai Key
The cause of users experiencing difficulties, most of them in terms of the interface convey less
information
Emphatize
“Di maxim, hompage teralu simple, jadi merasa kurang dari fiturnya.
Homepage “Kurang bisa dipahami dan minim informasi, Ya, pada interface homepage kurang dapat dipahami dan juga minim
informasi. Halaman pemesanan layanan (ex:pemesanan antar jemput menggunakan motor.”
Define
“Karena tampilan peta nya warna item, sedangkan mobil nya juga warna item jadi bingung dan ga keliatan
mobil nya.
Search Location Ideate
“Di Maxim bagian peta itu ngebingungin, karena tampilannya agak beda. kadang sulit dipake untuk menentukan
tujuan, dan penjemputan, petanya itu beda, dan penamaan gedung2 nya itu beda. jadi harus memakai nama
jalan. untuk nentuin titik jemput dan tujuan.”
Protoyping
“Ketika memesan ojol, untuk membatalkannya ada notif untuk ‘yakin ngebatalin?’ sehingga drivernya sudah keburu
Order Page dateng.”
Cancel Order
“Udah dicancel atau belum, ngebingungin karena bacaanya ‘telah jalan’.“ Key
Page Insights
User Persona Intro
Emphatize
Define
Ideate
Protoyping
Test
Key
Insights
Customer Journey Intro
Emphatize
Define
Ideate
Protoyping
Test
Key
Insights
Current problem
This 'order has been cancelled' display is very
ambiguous, as it doesn't indicate the order has
been cancelled
There is space that can still be used Too few payment methods
Emphatize
Ideate
Key
Insights
Intro
Actionable Insight
Emphatize
Provide clearer information on the homepage, improve the layout to make it look neat and easy to understand 1 Ideate
Provide street addresses on maps, or add Gmaps for more detail in choosing roads.2
Distinguishing the color of vehicles and roads on the map, so that it can be seen to distinguish between roads and 3 Protoyping
vehicles
Provide clear information about non-cash service features, and add cashless payment methods 4
Test
Creating an informative display whether the order has been canceled or not. 5
Key
Insights
Intro
Emphatize
Define
Ideate
Protoyping
Test
User Flow
Key
Insights
Information Architecture Intro
Emphatize
Define
Ideate
Protoyping
Test
Key
Insights
Intro
Wireframes
Emphatize
As in the image below, I have improved 6 Maxim pages:
Define
Ideate
Protoyping
Test
Search
Payment
Driver Info
Cancer Order
Cancer Order
Homepage
Location Method Page Question Page
Key
Insights
Style Guide Intro
Define
Ideate
Protoyping
Test
Key
Insights
Style Guide Intro
Emphatize
Define
UI Kit
Ideate
Protoyping
Test
Key
Insights
Intro
Mock Up
Emphatize
Define
Key
Mock Up
Emphatize
Define
Ideate
Protoyping
Add options in payment
method
Test
Align the nominal and
the sentence to make
it look neat
Key
Mock Up
Emphatize
Define
Insights
Intro
Prototyping
Emphatize
Define
Protoyping
Test
Key
Insights
Intro
Usability Test
Emphatize
Define
Ideate
Protoyping
Test
Key
Insights
Intro
Emphatize
Timeline
Define
In-Depth Interview, UT, and Reporting took one week
Ideate
Key
Insights
Task Intro
Emphatize
Scenario : start from the homepag
trying to open the location page
trying to choose a payment method Define
Key
Insights
Task Intro
Emphatize
Scenario : start from the homepage
Define
Task Analysis
Ideate
For the first time, the user accesses the homepage to
place an ojol order
Protoyping
Test
Key
Insights
Task Intro
Emphatize
Scenario : 2. trying to open the location page
Define
Task Analysis
Ideate
Protoyping
Test
Key
Insights
Task Intro
Emphatize
Scenario : 3. trying to choose a payment method
Define
Task Analysis
Ideate
After inputting the location, the user selects an available
payment method
Protoyping
Test
Key
Insights
Task Intro
Emphatize
Scenario : 4. trying to cancel the order
Define
Task Analysis
Ideate
Test
Key
Insights
Impression Intro
Homepage Define
Search Location
Ideate
Payment Method
Driver Info
Protoyping
Key
Insights
Emphatize
UT Result
Ideate
Key
Insights
Intro
Way Forward
The design that I made one day will change. So the design that I Protoyping
again.
Key
Insights
Thank You !