Alorica Teleservices, Inc

Alorica Clark Philippines Inc

Alorica Asia (ROHQ), Ltd.
Alorica Philippines, Inc.

NEW EMPLOYEE ORIENTATION

ACKNOWLEDGMENT
I acknowledge by my signature that I have been acquainted with the Company Handbook, Policies
and Procedures set by Alorica Teleservices, Inc/Alorica Clark Philippines Inc/Alorica Asia (ROHQ),
Ltd./Alorica Philippines, Inc. including the Attendance Policy, through the New Employee
Orientation (NEO) on the date fixed below.

I agree that it is my responsibility to abide by the policies and procedures discussed in NEO and all
policies and procedures issued by Alorica Teleservices, Inc/Alorica Clark Philippines Inc/Alorica
Asia (ROHQ), Ltd./Alorica Philippines, Inc. during the course of my employment with the
company.

I understand and acknowledge that going through New Employee Orientation does not guarantee
employment for any specific duration.

Employee Name (Please Print) R-jay Laganas

Employee Signature
Location Centis, Quezon City
Date April 20, 2021

This sign-off sheet will be forwarded to the Human Resources Group for documentation and filing
purposes.
The nature of our business requires a number of our employees to report for work during Regular Philippine holidays. However, the
company recognizes the need of our employees to spend time with their families during the said holidays.

You will have the opportunity to take U.S. selected Holidays as a substitute for specified regular Philippine Holidays. This means that
you need not report for work on the U.S. Holiday (provided that you are not included in the work schedule for that day), but still get
paid for that day, subject to the rules on holiday pay under existing company policies and Philippine law, On the other hand, if you
are scheduled and required to report to work on the U.S. Holiday, you will be paid the corresponding holiday premium, subject to
the rules on holiday pay under company policies and Philippine law.

Please refer to the table below:

Philippine Holiday US Holiday
Holiday Day Observed Holiday Day Observed
Labor Day May 1, 2021 (Saturday)* Memorial Day May 31, 2021 (Monday)*
June 12, 2021
Independence Day US Independence Day July 5, 2021 (Monday)*
(Saturday)*
August 30, 2021 September 6, 2021
National Heroes Day US Labor Day
(Monday)* (Monday)*
November 30, 2021 November 25, 2021
Bonifacio Day Thanksgiving
(Tuesday)* (Thursday)*
(*Note-unless moved to another date, in which case this new date will be date of the holiday substituted)

Please be guided accordingly.

Original Signed
ATTY. MA. JAMEA S. GARCIA
Vice President, Human Resources Asia
Alorica

NOTED BY:

Original Signed
BONG BORJA
President, Asia Operations
Alorica

EMPLOYEE ACKNOWLEDGMENT
I have been informed of the above Philippine Holiday Substitution Memo. I acknowledge that I have read and fully understood the
contents of the same and voluntarily agree to the schedule.

Name of Employee: R-jay Laganas

Signature of Employee:
Employee ID: 5867286
Department/Account Name: Sprint Inbound Sales
(Note: Do not tear off this portion. Please return to HR the signed memo.)
MEMORANDUM
Date : December 17, 2019
To : All Alorica Agents
From : Workforce Management
Subject : Attendance Notification Procedure

In line with our continuous effort to provide all our agents with more convenient and cost efficient means of notifying
management for their attendance occurrences, please be advised that effective December 17, 2019, all Alorica agents who
are unable to report for work or arrive at their scheduled work time may choose one of the following options in notifying
management for their attendance occurrence at least 1 (One) Hour prior to their start time.

1. Text Connect
Agents send an SMS to 2-256-6777 (for all networks, must have at least P1.00 available load).

2. Attendance Hotline
Agents call below hotline numbers (standard charges may apply for long-distance and mobile network calls)
Metro Sites: (02) 464-3631
Davao: (082) 238-7331

Specific details on how to notify via Text Connect and the Attendance Hotline are at the back of this page. For quick reference,
Wallet Cards would also be distributed to everyone. Please be advised that lost Wallet Cards would have a corresponding
replacement cost.

Non-compliance to this memorandum and its allied policies and procedures may result to disciplinary action.

Should you have any clarifications/questions, feel free to reach out to your Immediate Head and/or Workforce Management.

For everyone’s guidance and strict compliance.

ACKNOWLEDGMENT

I acknowledge that the above notice has been discussed to me.

Further, I agree and understand that as an employee of Alorica Teleservices, Inc./Alorica Clark Philippines Inc./Alorica Asia
(ROHQ), Ltd. one of the expectations on me is to comply with all of the Company policies and that non-compliance to the
established rules and policies may result to disciplinary action.

R-jay Laganas
___________________________ 5867283
________________________
Signature over Printed Name Employee ID
Option 1 – by SMS
Agents may send an SMS following below format to 2 256 6777.

Program Code <space> Employee ID <space> Attendance Code <space> Full Name <space> Reason

Example: TMTF 123456 ABSENT John Smith Fever

If agent is working at home, add code ‘WAH’ immediately after the program code.

Example: TMTFWAH 123456 ABSENT John Smith Fever

Agents must have at least P1.00 available regular load (for all networks). An auto-reply message will be received upon successful sending.

PROGRAM CODES:

ALORICA BY THE BAY – MOA CENTRIS FORT BONIFACIO

CAEE Caesars ARLC ARL ASDF ASDA
CITE Citibank BARA Barclays Collections BDOF BDO
CMDE Comdata BARC Barclays Care CNBL Cincinnati Bell
CVSE CVS BARF Barclays Fraud UPSF UPS Processing
DDBB DoorDash CDTA Credit One CLXN WALF Walmart Bank
SXME Sirius XM CDTC Credit One CS
UHCE UHC M&R DELL Dell ILOCOS NORTE
OPTE UHG Optum RX LARQ Largo AMZN Amazon
PACE UHG Pacificare SLVC Scuba ACHL Anthem
WMVE Walmart SPIB Sprint CRM CDSN Credit One CS
GECO Synchrony Financial MCCN McClatchy
ALORICA CENTER - MAKATI TMCM T-Mobile Messaging PUBN Publishing
AMAZ Amazon TMCT T-Mobile TEX
AMZS Amazon Seller LIPA
AHSW American Home Shield CUBAO AMZO Amazon
DDAC DoorDash DNBC D&B MACC Macy’s Collections
LGAC LG DDCP DoorDash MACY Macy’s CS
ROAC Rolex ESIC Express Scripts Inc. MACL Macy’s OmniChannel
SCBF Security Bank HCRE GetixHealth XPOL XPO Last Mile
TMEX T-Mobile TEX HRZN Horizon
LARC Largo MADRIGAL
ALPHALAND PTNY Pitney Bowes ASDM ASDA
ASSA Assurant PUBS Publishing CVSM CVS
ATTE AT&T NSC SXMC Sirius XM SXMM Sirius XM
ATTA AT&T Uverse One SSTC SST WMEA Walmart eCommerce
ATTC AT&T Uverse Two TTEX T-Mobile TEX WMSM Walmart Store
ATTP AT&T Voice Porting UHCC UHC M&R
CLCA Clear Captions MARIKINA
CEBA College Board CYBERGATE AMZM Amazon
GARA Get A Room ATTB AT&T AMXM Amex
GFIT Globalfit BARB Barclays Collections EPAY Easy Pay
IOLO IOLO
WISH Wish.com DAVAO MEZZA
AHSD American Home Shield AMZZ Amazon
CEBU ANND Annotell AMXZ Amex
ATTV AT&T Entertainment CAED Caesars WPTZ Anthem
DDCV DoorDash ESID Express Scripts HSPS Henry Schein
ROLV Rolex HBCD Hudson’s Bay MCCM McClatchy
WISV Wish.com LYFD LYFT
RNGD RingCentral NORTHGATE
CLARK TMDT T-Mobile TEX WPTA Anthem
TCLE T-Mobile TEX WISD Wish.com CVSA CVS
UPSC UPS ESIA Express Scripts Inc.
HZNA Horizon

ATTENDANCE CODES:

ABSENT Absent
ABSLATE Late
HALFDAY Half day

Option 2 – by Call or Voicemail

Agents of all sites may call (02) 8464 3631 or (082) 238 7331. Standard charges apply for long-distance and mobile network calls.

Agents may also leave a voicemail with below information (option to do so is offered every 30 seconds while waiting on queue).

1.) Name 3.) Account 5.) Reason for Calling

2.) Employee ID 4.) Site (also advise if WAH or not) 6.) Callback Number
 Compliance Acknowledgment for TCPA and Do Not Call Processing

By signing this acknowledgment form, the employee agrees to comply with all TCPA
requirements in regards to revocation of consent and correctly updating phone number(s)
when requested by a consumer. The employee also acknowledges that if they are unclear if
a number should be blocked, or unsure of which number to block, they will consult with
their manager to determine the best course of action to take. The employee also
acknowledges that failure to process a Do Not Call request or a request to remove a number
correctly could lead to further disciplinary actions, up to and including termination of
employment with the Company.

R-jay Laganas
Employee Name & Signature __________________________________________________

April 20, 2021

Date ______________________________________________________________________