SUMMER TRAINING REPORT SUBMITTED TOWARDS THE PARTIAL

FULFILLMENT
OF
BACHELORS OF BUSINESS ADMINISTRATION

SUMMER TRAINING PROJECT REPORT

ON

CUSTOMER SATISFACTION RELATING TO E-BANKING SERVICE

SUBMITTED BY:
NITHIN THANKACHAN
ENROLLMENT NO: 40324001716
BATCH: 2016-2019
 CERTIFICATE

This is to certify that the project work the CUSTOMER SATISFACTION RELATING
TO E-BANKING SERVICE OF UNION BANK OF INDIA made by NITHIN
THANKACHAN , B.B.A, 40324001716 is an authentic work carried by her guidance and
supervision of Internal guide Dr Kanika Bankhad.
The project report submitted has been found satisfactory for the partial fulfillment of the
degree of Bachelor Of Business Administration.

Internal Supervisor
Signature
Name
 ACKNOWLEDGMENT

It is in particular that I am acknowledging my sincere respect towards my mentors who

graciously gave me their time and expertise.
they have provided me with the valuable guidance ,sustained ,efforts, and friendly approach.
It would have been difficult to achieve the results in such a short span of time without their
help.
I deem it my duty to record my gratitude towards Dr. Kanika Bankhad , Internal Project
Supervisor who devoted he precious time to interact, guide and gave me right approach to
accomplish the task and also helped me to enhance my knowledge and understanding of the
project.

Name: Nithin Thankachan

Enroll.no: 40324001716
Course: B.B.A
 DECLARATION

I hereby declare that the following documented project report titled “ To Find Out The
Customer Satisfaction Relating To E-Banking Service” is an original and authentic work
done by me for the partial fulfillment of Bachelors Of Business Administration degree
program at Union Bank Of India.
I hereby certify that all the endeavor put in the fulfillment of the task are genuine and original
to the best of my knowledge and I have not submitted it earlier elsewhere.

Name: Nithin Thankachan

Course: B.B.A(G)
Shift: Second
E.no: 40324001716
 TABLE OF CONTENT

S.NO. Particulars Page No.

1. Introduction (COMPANY PROFILE) 1

History 5
Introduction of E-Banking 6

2. Chapter-2 (Research Objectives& Technology) 22

 Research Methodology 23
 Research Objective of the study 24
 Sampling Design 24
 Sampling Instrument 24
 Data collection 25

3.
Chapter-3 (Data Processing, Analysis& Interpretation) 27
 Analysis of the problem under study 28
 Interpretation of the result 29

4. Findings 37

5. Suggestions 38

6. Conclusion 39

7. Bibliography 40

8. Annexure 41