Day 0

NDR Update
Delivery
FDM Handover for 1st failed
Product CP Location update on ST
Cutoff time attempts on
or Not
ST or not

All RO city, BR city Any NA

All BR City with +24Hrs Any NA

All BR City with +48Hrs Any NA

RO City
All, except PTP Any N Y/NA

Any Y/NA N

Any Y/NA Y/NA

<= 14:30:00 Y NA
<= 14:30:00 Y NA
<= 14:30:00 Y Y
<= 14:30:00 Y Y
<= 14:30:00 Y/NA Y
<= 14:30:00 Y/NA Y
> 14:30:00 &
<=18:00:00 Y NA
> 14:30:00 &
<=18:00:00 Y NA
> 14:30:00 &
<=18:00:00 Y Y
> 14:30:00 &
<=18:00:00 Y Y
> 14:30:00 &
<=18:00:00 Y Y
> 14:30:00 &
<=18:00:00 Y Y
 > 14:30:00 &
<=18:00:00 Y Y
> 14:30:00 &
<=18:00:00 Y/NA Y
> 14:30:00 &
<=18:00:00 Y/NA Y
> 14:30:00 &
<=18:00:00 Y/NA Y
>18:00:00 Y NA
>18:00:00 Y Y/NA
>18:00:00 Y Y/NA
>18:00:00 Y Y/NA
>18:00:00 Y Y/NA
>18:00:00 Y/NA Y/NA
>18:00:00 Y/NA Y/NA

Standard BR city <= 14:30:00 Y NA

<= 14:30:00 N NA
<= 14:30:00 Y/N NA
<= 14:30:00 Y Y/N
<= 14:30:00 N Y/N
<= 14:30:00 Y/N Y/N
<= 14:30:00 Y/N/NA Y/N
<= 14:30:00 Y/N/NA Y/N
> 14:30:00 &
<=18:00:00 Y Y/N
> 14:30:00 &
<=18:00:00 N Y/N
> 14:30:00 &
<=18:00:00 Y/N NA
> 14:30:00 &
<=18:00:00 Y Y/N
> 14:30:00 &
<=18:00:00 N Y/N
> 14:30:00 &
<=18:00:00 Y/N Y/N
> 14:30:00 &
<=18:00:00 Y Y/N
> 14:30:00 &
<=18:00:00 N Y/N
> 14:30:00 &
<=18:00:00 Y/N Y/N
> 14:30:00 &
<=18:00:00 Y/N/NA Y/N
 > 14:30:00 &
<=18:00:00 Y/N/NA Y/N
> 14:30:00 &
<=18:00:00 Y/N/NA Y/N
>18:00:00 Y NA
>18:00:00 N NA
>18:00:00 Y Y/N/NA
>18:00:00 N Y/N/NA
>18:00:00 Y/N/NA Y/N/NA
>18:00:00 Y Y/N/NA
>18:00:00 N Y/N/NA
>18:00:00 Y/N Y/N/NA
>18:00:00 Y/N/NA Y/N/NA
>18:00:00 Y/N/NA Y/N/NA

PEP BR city <= 14:30:00 Y NA

<= 14:30:00 N NA
<= 14:30:00 Y/N NA
<= 14:30:00 Y Y/N
<= 14:30:00 N Y/N
<= 14:30:00 Y/N Y/N
<= 14:30:00 Y/N/NA Y/N
<= 14:30:00 Y/N/NA Y/N
> 14:30:00 &
<=18:00:00 Y Y/N
> 14:30:00 &
<=18:00:00 N Y/N
> 14:30:00 &
<=18:00:00 Y/N NA
> 14:30:00 &
<=18:00:00 Y Y/N
> 14:30:00 &
<=18:00:00 N Y/N
> 14:30:00 &
<=18:00:00 Y/N Y/N
> 14:30:00 &
<=18:00:00 Y Y/N
> 14:30:00 &
<=18:00:00 N Y/N
> 14:30:00 &
<=18:00:00 Y/N Y/N
> 14:30:00 &
<=18:00:00 Y/N/NA Y/N
> 14:30:00 &
<=18:00:00 Y/N/NA Y/N
 > 14:30:00 &
<=18:00:00 Y/N/NA Y/N
>18:00:00 Y NA
>18:00:00 N NA
>18:00:00 Y Y/N/NA
>18:00:00 N Y/N/NA
>18:00:00 Y/N/NA Y/N/NA
>18:00:00 Y Y/N/NA
>18:00:00 N Y/N/NA
>18:00:00 Y/N Y/N/NA
>18:00:00 Y/N/NA Y/N/NA
>18:00:00 Y/N/NA Y/N/NA

Standard BR city with 24Hrs+ Any Y N

Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N

PEP BR city with 24Hrs+ Any Y N

Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N

Standard BR city with 48Hrs+ Any Y N

N N
Y
N
Any Y N
Any N N
 Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N

PEP BR city with 48Hrs+ Any Y N

N N
Y
N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N
Any Y N
Any N N

PTP 1200/PTP 1400 All Any N Y/N/NA

Any Y/N N
Any Y NA
Any Y/N NA
Any Y/N/NA Y/N
Any Y Y
Any Y/N Y/N
Any Y/N Y/N

Sunday PTP All Any N Y/N/NA

Any Y/N N
<=16:00:00 Y NA
<=16:00:00 Y/N NA
<=16:00:00 NA Y/N
<=16:00:00 Y Y
<=16:00:00 Y/N Y
<=16:00:00 Y/N Y
>16:00:00 Y NA
>16:00:00 Y Y/NA
 >16:00:00 NA Y/NA
>16:00:00 NA Y/N
>16:00:00 Y Y/NA
>16:00:00 Y/N Y
>16:00:00 Y/N Y

For products ( except 12/24PTP) & CP location as RO, BR if the FDM is made after 6 pm we should consider next day as D0 an
midnight. If he does the delivery on that day he should be eligibile for PDN as per the rule of ST mandatory or not. Similarly fo
consider next day as D0

** "G" series not delivered by CPs and hence No PDN for

** For RTO shipments there is no PDN for expre
** Delivery TAT suggested by Predict, once made live, will overwrite the belo

**Working days to be considered. Hence, delivery and attempt Update to be adjusted based on reg
** eCOM - For any fake updation, entire months eCOM PDN payout for that month will be
reversed. This is in addition to penalty for fake updation
Fake updation for Express is in addition to any other penalty
 Day 0 Day 1

NDR Update for

2nd failed Day 1 Delivery Day 1 NDR
Day 0 Delivery Update Day 0 NDR Update
attempts on ST Update Update
or not

Y/NA Any Any Any Any

Y/NA Any Any Any Any

N Any Any Any Any

NA <= 18:00:00
NA > 18:00:00
NA <= 18:00:00 <=14:00:00
NA <= 18:00:00 > 14:00:00
Y <= 18:00:00 Any
Y/NA > 18:00:00 Any Any

NA <= 23:59:59

NA > 23:59:59

NA <= 23:59:59 <=14:00:00

> 14:00:00 & <
NA <= 23:59:59 = 18:00:00

NA <= 23:59:59 > 18:00:00

Y <= 23:59:59 <=14:00:00

Y <= 23:59:59 <=14:00:00

Y <= 23:59:59 <=14:00:00

Y/NA <= 23:59:59 > 14:00:00

Y/NA > 23:59:59 Any Any

NA Any
NA Any/NA <= 18:00:00
NA Any/NA > 18:00:00
Y/NA Any/NA <= 18:00:00
Y/NA Any/NA <= 18:00:00
Y/NA Any/NA <= 18:00:00
Y/NA Any/NA > 18:00:00

NA <= 23:59:59
NA <= 23:59:59
NA > 23:59:59
NA <= 23:59:59 <=18:00:00
NA <= 23:59:59 <=18:00:00
NA <= 23:59:59 > 18:00:00
Y/N <= 23:59:59 Any
Y/N/NA > 23:59:59 Any Any

Y/N <= 23:59:59

Y/N <= 23:59:59

NA > 23:59:59

NA <= 23:59:59 <=18:00:00

NA <= 23:59:59 <=18:00:00

NA <= 23:59:59 > 18:00:00

Y/N <= 23:59:59 <=18:00:00

Y/N <= 23:59:59 <=18:00:00

Y/N <= 23:59:59 <=18:00:00

Y/N <= 23:59:59 <=18:00:00

Y/N <= 23:59:59 > 18:00:00

Y/N > 23:59:59 Any Any

NA Any
NA Any
NA Any/NA <= 23:59:59
NA Any/NA <= 23:59:59
NA Any/NA > 23:59:59
Y/N/NA Any/NA <= 23:59:59
Y/N/NA Any/NA <= 23:59:59
Y/N/NA Any/NA <= 23:59:59
Y/N/NA Any/NA <= 23:59:59
Y/N/NA Any/NA > 23:59:59

NA <= 23:59:59
NA <= 23:59:59
NA > 23:59:59
NA <= 23:59:59 <=18:00:00
NA <= 23:59:59 <=18:00:00
NA <= 23:59:59 > 18:00:00
Y/N <= 23:59:59 Any
Y/N/NA > 23:59:59 Any Any

Y/N <= 23:59:59

Y/N <= 23:59:59

NA > 23:59:59

NA <= 23:59:59 <=18:00:00

NA <= 23:59:59 <=18:00:00

NA <= 23:59:59 > 18:00:00

Y/N <= 23:59:59 <=18:00:00

Y/N <= 23:59:59 <=18:00:00

Y/N <= 23:59:59 <=18:00:00

Y/N <= 23:59:59 <=18:00:00

Y/N <= 23:59:59 > 18:00:00

Y/N > 23:59:59 Any Any
NA Any
NA Any
NA Any/NA <= 23:59:59
NA Any/NA <= 23:59:59
NA Any/NA > 23:59:59
Y/N/NA Any/NA <= 23:59:59
Y/N/NA Any/NA <= 23:59:59
Y/N/NA Any/NA <= 23:59:59
Y/N/NA Any/NA <= 23:59:59
Y/N/NA Any/NA > 23:59:59

N Any
N Any
N Any/Na <= 23:59:59
N Any/Na <= 23:59:59
N Any/Na <= 23:59:59
N Any/Na <= 23:59:59
N Any/Na > 23:59:59
N Any/Na > 23:59:59
N Any/Na <= 23:59:59
N Any/Na <= 23:59:59
N Any/Na > 23:59:59
N Any/Na > 23:59:59

N Any
N Any
N Any/Na <= 23:59:59
N Any/Na <= 23:59:59
N Any/Na <= 23:59:59
N Any/Na <= 23:59:59
N Any/Na > 23:59:59
N Any/Na > 23:59:59
N Any/Na <= 23:59:59
N Any/Na <= 23:59:59
N Any/Na > 23:59:59
N Any/Na > 23:59:59

N Any
N Any
Any/NA Any
Any/NA Any
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA

N Any
N Any
Any/NA Any
Any/NA Any
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA
N Any/NA Any/NA

Any Any Any Any

Any Any Any
NA <= FDM handover + 2 Hrs
NA > FDM handvoer + 2Hrs
>= FDM handvoer + 2Hrs Any Any
NA <= FDM handover + 2 Hrs <= 12:00:00
NA <= FDM handover + 2 Hrs > 12:00:00
NA <= FDM handover + 2 Hrs Any

Any Any Any Any

Any Any Any
NA < = 18:00:00
NA > 18:00:00
NA > 18:00:00
NA < = 18:00:00 <=12:00:00
NA < = 18:00:00 > 12:00:00
NA < = 18:00:00 Any
NA Any
NA Any/NA < = 18:00:00
 NA Any/NA > 18:00:00
NA Any/NA > 18:00:00
Y/NA Any/NA < = 18:00:00
Y/NA Any/NA < = 18:00:00
Y/NA Any/NA < = 18:00:00

e should consider next day as D0 and continue as per the eligibility criteria. FR has an option of not updating the con on that particular day
of ST mandatory or not. Similarly for Sunday PTP we should check if any FDM is made after 4pm system should exempt that cons for that

vered by CPs and hence No PDN for "G" series

hipments there is no PDN for express
ce made live, will overwrite the below define deivery udation TATs

Update to be adjusted based on regional holiday calendar

yout for that month will be
updation
ther penalty
 Day 2 Day 3

Day 3
Day 2 Delivery Day 2 NDR Day 3 NDR
Delivery
Update Update Update
Update

Any Any Any Any

Any Any Any Any

Any Any Any Any

Any Any Any Any

Any Any Any Any

<=14:00:00
> 14:00:00

Any Any Any

Any Any Any Any

Any Any Any Any

<=14:00:00
> 14:00:00
Any Any Any
Any Any Any Any

Any Any Any Any

Any Any Any Any

<=18:00:00

<=18:00:00

> 18:00:00

Any
Any Any Any Any

Any Any Any Any

<=18:00:00
<=18:00:00
> 18:00:00
Any Any Any
Any Any Any Any

Any Any Any Any

Any Any Any Any

<=18:00:00

<=18:00:00

> 18:00:00

Any

Any Any Any Any

Any Any Any Any

<=18:00:00
<=18:00:00
> 18:00:00
Any Any Any
Any Any Any Any

<=18:00:00
<=18:00:00

> 18:00:00
> 18:00:00

<=18:00:00
<=18:00:00

> 18:00:00
> 18:00:00

<= 23:59:59
<= 23:59:59
 <= 23:59:59 <=18:00:00
<= 23:59:59 <=18:00:00
> 23:59:59
> 23:59:59
<= 23:59:59 > 18:00:00
<= 23:59:59 > 18:00:00
> 23:59:59
> 23:59:59

<= 23:59:59
<= 23:59:59
<= 23:59:59 <=18:00:00
<= 23:59:59 <=18:00:00
> 23:59:59
> 23:59:59
<= 23:59:59 > 18:00:00
<= 23:59:59 > 18:00:00
> 23:59:59
> 23:59:59

Any Any
Any Any

Any Any

Any Any
Any Any
 <=12:00:00
> 12:00:00
Any

con on that particular day i.e from 6 pm till

exempt that cons for that day and should
 Payout/Penalty
Special Condition as % of PDN For
Slab 1

If for any day after FDM Handover until Delivery/RTO if there is no

scan(delivered, Undelivered, Undelivered&Retained) then for each day there
will be a penalty of 50% of the PDN amount. Also, disqualificationf for any
PDN for that parcel
-50%
If for any day after FDM Handover + 1 Day until Delivery/RTO if there is no
scan(delivered, Undelivered, Undelivered&Retained) then for each day there
will be a penalty of 50% of the PDN amount. Also, disqualificationf for any
PDN for that parcel

-50%
If for any day after FDM Handover + 2 Days until Delivery/RTO if there is no
scan(delivered, Undelivered, Undelivered&Retained) then for each day there
will be a penalty of 50% of the PDN amount. Also, disqualificationf for any
PDN for that parcel

-50%

No. of Days without ST Update > 0 or If any of the updates happens on

FR+/Branch then payout is 0% 0%

0%

0%
100%
0%
50%
0%
0%
0%

100%

0%

100%

50%

0%

50%
 0%

0%

0%

0%
100%
100%
0%
50%
0%
0%
0%

100%
56%
0%
50%
25%
0%
0%
0%

100%

56%

0%

100%

56%

0%

50%

25%

0%

0%
 0%

0%
100%
56%
100%
56%
0%
50%
25%
0%
0%
0%

100%
50%
0%
50%
25%
0%
0%
0%

100%

50%

0%

100%

50%

0%

50%

25%

0%

0%

0%
 0%
100%
50%
100%
50%
0%
50%
25%
0%
0%
0%

100%
56%
100%
56%
50%
25%
0%
0%
0%
0%
0%
0%

100%
50%
100%
50%
50%
25%
0%
0%
0%
0%
0%
0%

100%
56%
100%
56%
100%
56%
50%
25%
0%
0%
0%
0%
0%
0%

100%
50%
100%
50%
100%
50%
50%
25%
0%
0%
0%
0%
0%
0%

0%
0%
100%
0%
0%
50%
0%
0%

0%
0%
100%
0%
0%
50%
0%
0%
100
100
 0
0
50%
0%
0%
Payout/Penalty as
% of PDN For Slab
2, 3, 4

-50%

-50%

-50%

0%

0%

0%
100%
0%
50%
0%
0%
0%

100%

0%

100%

50%

0%

50%
 0%

0%

0%

0%
100%
100%
0%
50%
0%
0%
0%

100%
50%
0%
50%
25%
0%
0%
0%

100%

50%

0%

100%

50%

0%

50%

25%

0%

0%
 0%

0%
100%
50%
100%
50%
0%
50%
25%
0%
0%
0%

100%
50%
0%
50%
25%
0%
0%
0%

100%

50%

0%

100%

50%

0%

50%

25%

0%

0%

0%
 0%
100%
50%
100%
50%
0%
50%
25%
0%
0%
0%

100%
50%
100%
50%
50%
25%
0%
0%
0%
0%
0%
0%
0%
100%
50%
100%
50%
50%
25%
0%
0%
0%
0%
0%
0%
0%
100%
50%
100%
50%
100%
50%
50%
25%
0%
0%
0%
0%
0%
0%
0%
100%
50%
100%
50%
100%
50%
50%
25%
0%
0%
0%
0%
0%
0%
0%
0%
0%
100%
0%
0%
50%
0%
0%

0%
0%
100%
0%
0%
50%
0%
0%
100
100
 0
0
50%
0%
0%
 ** FDM handover is considered as Day 0
Day 0

FDM Delivery NDR Update NDR Update

Handover update for 1st failed for 2nd failed
Product CP Location Cutoff on ST or attempts on attempts on
time Not ST or not ST or not

eCOM - All RO City, BR City Any

eCOM - All BR City with +24 Hrs Any
eCOM - All BR City with +48 Hrs Any

Ecommerce - COD/DTDC Any Y/N NA NA

RO City, BR City
- COD/FOD Any Y/N Y/N NA

Ecommerce - COD/DTDC Any Y/N NA NA

BR City with + 24Hrs
- COD/FOD Any Y/N Y/N NA

Ecommerce - COD/DTDC Any Y/N NA NA

BR City with +48Hrs
- COD/FOD Any Y/N Y/N NA

Any Y/N NA NA
Ecommerce - Prepaid RO City, BR City
Any Y/N Y/N NA

Any Y/N NA NA
Ecommerce - Prepaid BR City with + 24Hrs
Any Y/N Y/N NA

Any Y/N NA NA
Ecommerce - Prepaid BR City with +48Hrs
Any Y/N Y/N NA

Ecommerce - COD/DTDC Any NA Y Y

RO City, BR City
- COD/FOD Any NA N Y/N/NA
Any NA Y/N/NA N
Any NA Y/N/NA Y/N/NA

Ecommerce - COD/DTDC Any NA Y Y

BR City with + 24Hrs
- COD/FOD Any NA N Y/N/NA
Any NA Y/N/NA N
Any NA Y/N/NA Y/N/NA
Ecommerce - COD/DTDC Any NA Y Y
BR City with +48Hrs
- COD/FOD Any NA N Y/N/NA
Any NA Y/N/NA N
Any NA Y/N/NA Y/N/NA

Any NA Y Y
Ecommerce - Prepaid RO City, BR City
Any NA N Y/N/NA
Any NA Y/N/NA N
Any NA Y/N/NA Y/N/NA

Any NA Y Y
Ecommerce - Prepaid BR City with + 24Hrs
Any NA N Y/N/NA
Any NA Y/N/NA N
Any NA Y/N/NA Y/N/NA

Any NA Y Y
Ecommerce - Prepaid BR City with +48Hrs
Any NA N Y/N/NA
Any NA Y/N/NA N
Any NA Y/N/NA Y/N/NA

**Working days to be considered. Hence, delivery and attempt

Update to be adjusted based on regional holiday calendar

** eCOM - For any fake updation, entire months eCOM PDN payout
for that month will be reversed. This is in addition to penalty for fake
updation
Fake updation for Express is in addition to any other penalty
NDR Update for First Attempt First Next Attempt (Update date) -
Attempt
3rd Failed Delivery (for Delivery (for (Handover date)
attempt on ST eCOM NDR (for eCOM for each FDM
eCOM
or not Shipments) Y/N Shipments) Shipments) handover

> Day 1
> Day 2
> Day 3

NA Y NA NA < = Day1
NA N Y Y < = Day1

NA Y NA NA < = Day2
NA N Y Y < = Day2

NA Y NA NA < = Day3
NA N Y Y < = Day3

NA Y NA NA < = Day1
NA N Y Y < = Day1

NA Y NA NA < = Day2
NA N Y Y < = Day2

NA Y NA NA < = Day3
NA N Y Y < = Day3

Y < = Day1
Y/N/NA < = Day1
Y/N/NA < = Day1
N < = Day1

Y < = Day2
Y/N/NA < = Day2
Y/N/NA < = Day2
N < = Day2
Y < = Day3
Y/N/NA < = Day3
Y/N/NA < = Day3
N < = Day3

Y < = Day1
Y/N/NA < = Day1
Y/N/NA < = Day1
N < = Day1

Y < = Day2
Y/N/NA < = Day2
Y/N/NA < = Day2
N < = Day2

Y < = Day3
Y/N/NA < = Day3
Y/N/NA < = Day3
N < = Day3
 Payout /
Special Condition Penalty as %
of PDN

0%
0%
0%

100%
75%

100%
75%

100%
75%

100%
80%

100%
80%

100%
80%

RTO Shipments elligible for Payout if all the NDRs

are on ST, 50% of second attempt PDN will be paid
38%
0%
0%
0%

RTO Shipments elligible for Payout if all the NDRs

are on ST, 50% of second attempt PDN will be paid
38%
0%
0%
0%
RTO Shipments elligible for Payout if all the NDRs
are on ST, 50% of second attempt PDN will be paid
38%
0%
0%
0%

RTO Shipments elligible for Payout if all the NDRs

are on ST, 50% of second attempt PDN will be paid
40%
0%
0%
0%

RTO Shipments elligible for Payout if all the NDRs

are on ST, 50% of second attempt PDN will be paid
40%
0%
0%
0%

RTO Shipments elligible for Payout if all 3 NDRs

are on ST, second attempt PDN will be paid
40%
0%
0%
0%
Product Series of consignment
Premium Express "V" series
Products (PEP)

Priority (PRI) "X" series

Prime time Plus

(PTP) 1200/ PTP
1400 "E" series
 Sunday PTP "E" series
LITE/Standard "A-Z" which is not included in other
products, except D Series

"A-Z" which is not included in other

products, except D Series
"A-Z" which is not included in other
products, except D Series

"A-Z" which is not included in other

products, except D Series
"A-Z" which is not included in other
products, except D Series
"A-Z" which is not included in other
products, except D Series
"A-Z" which is not included in other
products, except D Series
Standard/Ground D Series
Express

D Series

D Series

D Series

D Series

D Series
 D Series

COD

E-Commerce

Pre-paid

ESS - Premium "V" series

Express Products
(PEP)
 Slab 1

Types of delivery area Booking Location Weight

City & City outskirt N/A Upto 500gms

Outside Zone - Non

Metro Metro Upto 500gms

Outstation N/A Upto 500gms

Remote & Rural N/A Upto 500gms

City plus (same city booking City plus (same city

& delivery) booking & delivery) Upto 500gms

GO99 & City plus N/A Upto 500gms

City & City outskirt N/A Upto 500gms

Outstation N/A Upto 500gms

Remote & Rural N/A Upto 500gms

Within zone/Outside zone

(Any place) N/A Upto 500gms
Within zone/Outside zone
(Any place) N/A Upto 500gms

Within Region, within

RO City zone Upto 1 kg
RO City within the zone or
region RO City Upto 1 kg

RO City Outside Zone Upto 1 kg

Within Region/Zone ( other
than RO city) RO City Upto 1 kg

Other than RO city Outside Zone Upto 1 kg

Within Region, within
Other than RO city zone Upto 1 kg

Outside zone (Any place) RO City Upto 1 kg

Within Region, within

RO City zone Upto 1 kg
RO City within the zone or
region RO City Upto 1 kg

RO City Outside Zone Upto 1 kg

Within Region/Zone ( other

than RO city) RO City Upto 1 kg

Other than RO city Outside Zone Upto 1 kg

Within Region, within

Other than RO city zone Upto 1 kg
 Outside zone (Any place) RO City Upto 1 kg

NA NA Upto 2Kg

NA NA Upto 2Kg

Outstation, Remote & Rural Within Region Upto 500gms

GO99 & City plus Within Region Upto 500gms

Outstation, Remote & Rural Within Zone Upto 500gms

Outstation, Remote & Rural Outside Zone Upto 500gms

Slab 1 Slab 2 Slab 3

Delivery Delivery Delivery

charges Weight charges Weight (per KG)

Additional 500 From 10.1 Kg to 25 12*No. of

14 gms 6 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 12*No. of

14 gms 6 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 14*No. of

16 gms 7 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 16*No. of

18 gms 8 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 12*No. of

11 gms 6 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 12*No. of

11 gms 6 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 6*No. of

9 gms 4 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 7*No. of

10 gms 4.5 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 8*No. of

11 gms 5 Kg Kgs + 2

Additional 500 From 10.1 Kg to 25 20*No. of

25 gms 15 Kg Kgs + 5
 Additional 500 From 10.1 Kg to 25 25*No. of
50 gms 25 Kg Kgs + 10

Additional 500
1.25 gms 0.5 NA NA
Additional 500
1.25 gms 0.5 NA NA

Additional 500
2.25 gms 1 NA NA
Additional 500
2.25 gms 1 NA NA
Additional 500
2.25 gms 1 NA NA
Additional 500
2.25 gms 1 NA NA
Additional 500
2.25 gms 1 NA NA

Additional per 1
1.25 Kg 1 NA NA
Additional per 1
1.25 Kg 1 NA NA

Additional per 1
2.25 Kg 2 NA NA

Additional per 1
2.25 Kg 2 NA NA

Additional per 1
2.25 Kg 2 NA NA

Additional per 1
2.25 Kg 2 NA NA
 Additional per 1
2.25 Kg 2 NA NA

Additional per 1
20 kg 10

Additional per 1
15 kg 7.5

Additional 500
46 gms 22
Additional 500
41 gms 20

Additional 500
76 gms 25
Additional 500
120 gms 28
 Slab 4

Weight Delivery charges

(6*No. of Kgs + Rs 25) or

>25 Kg Rs 225 whichever is higher

(6*No. of Kgs + Rs 25) or

>25 Kg Rs 225 whichever is higher
(6*No. of Kgs + Rs 25) or
Rs. 225 whichever is
>25 Kg higher.
(6*No. of Kgs + Rs 25) or
Rs. 225 whichever is
>25 Kg higher.
(6*No. of Kgs + Rs 25) or
Rs. 225 whichever is
>25 Kg higher.
(6*No. of Kgs + Rs 25) or
Rs. 225 whichever is
>25 Kg higher. Go 99 product is abolised - Needs to be removed

(5*No. of Kgs + 25 ) or Rs.

>25 Kg 200 whichever is higher.

(5*No. of Kgs + 25) or Rs.

>25 Kg 200 whichever is higher.

(5*No. of Kgs + 25) or Rs.

>25 Kg 200 whichever is higher.

>25 Kg NA
>25 Kg NA

NA NA

NA NA

NA NA 0.5555556

NA NA

NA NA

NA NA

NA NA

NA NA

NA NA

NA NA

NA NA

NA NA

NA NA
NA NA

Not applicable for ESS

 TAT for shipment closure i.e
Delivery/RTO/Damaged/Lost from
Last FDM handover date in the
Product CTBS+, excluding the day of FDM
Series handover Penalty
PEP V 3 1000
PTP E 3 2000
Priority X 3 500
Regional Regional 5 250
Standard D 5 250
International N 5 250
eCOM 8 Value of the shipment

For +24/+48Hrs locatoins, TAT for shipment closure should be additional +1/+2 days
** All holidays needs to be considered as per the regional calendar
Max cap 2500 Minimum Cap where shipment amount is 0 we need to charge 500 Rs
All RO city, BR city
All BR City with +24Hrs
All BR City with +48Hrs
All, except PTP RO City
PEP BR city
PEP BR city with 24Hrs+
PEP BR city with 48Hrs+
PTP 1200/PTP 1400 All
Standard BR city
Standard BR city with 24Hrs+
Standard BR city with 48Hrs+
Sunday PTP All
Following are few suggestions for scalability of the PDN system to meet desired objectives:
1. Eligibility database table should be able to accept the delivery attempt date and time as determined by "
should refer to the default values as mentioned in the eligibility table 
2. Flexibility to configure rates basis clients and geography i.e. system should be able to refer to different r
3. Maintaining a Franchisee master to determine how much to pay i.e. minimum payout or the PDN and to
fields such as "Delivery control code" which will determine to whom shall we Pay and also a field to deter
salary etc.
e.g. In case of normal CP, PDN payout is to made to same CP. In case of ADM, payout can be made to dif
minimum promised salary of biker

1. Do we need to have Single billing system for Express and Ecom billing? this would increase the IT effort
handle pin codes which exist on Instacom but are not there for express( such pin codes needs to be consid
- Yes. Mapping as +24 Hrs or +48Hrs locations will be provided by Ops team.

2. After FDM handover, If a CN has no update until let's say for15 days then the penalty would be 15*50%*
shipment within defined timeline after FDM handover? 
- Yes

3. 24+, 48+ Hours validation is at the Franchisee code level or at Franchisee code and Pincode Level?
- At Pincode level

4. Will this policy applicable to Speed ON CPs?

- Yes

5. Will this policy applicable to Delivery Vendor? presently it is based on the contracts signed
- No, each vendor will be paid as per contract with them. Vendor payment system will be a separate

6.  Will this policy applicable to ADM?

- Yes

7.  Will this policy applicable to ADM biker?

- Yes

8. How to fetch delivery TAT from "Predict" is not clear now, shall we take it in phase 2?
- In Phase 2. The system should be developed in such a way that it is able to accept the predicated

9. Is this PDN applicable for Branch PDN Process as well? please let us know if there are any exemptions
cases) is used for interRO credit/debit
- Yes. No such exceptions

10. We are paying monthly Smart Track data Connectivity charges, shall we continue to pay this?
- Yes, continue to pay as of now. Will be reviewed once real time delivery performance improves

11. In existing policy, 2nd Cut off Incentive and penalty charges are there, will this continue with the new p
- No

12. Exception: Currently, System calculates Standard PDN rates for Priority Shipments booked for HP Cus
- No

13. In existing policy, was exemption mentioned for Northeast. Shall we follow the same in the New PDN p
- No exemption as of now. It is good to have the flexibility to configure rates basis clients and geog

14. The current process will take care only the Express PDN and doesn't cover the PDN to be paid for Fran
Ashish. Do we need to automate this and need to have a single billing system? 
- Same as pointer 1 

15.  Are we considering delivery date or Update date? In updation, through FR Plus/Branch a person has t
from a delivery date?
- Update date. 

16. For select NDRs, such as "local holiday", "Natural Disaster/BAD Weather" etc. do we need to provide c
- No. These should not be present as NDRs. Branch to put these STATUS codes

17. For RTO, do we need to consider just 3 attempts on Smart Track or we also need to consider the RTO
- Consider only when RTO manifest is done. No. of attempts required will depend from case to case
Smart Track. If there is only one FDMhandover then only one update is possible

18. How to identify "Fake updates"?

- Ops team will share details with Finance for debit

19. If the net payable is negative, how to handle it? 

- SAP interface to handle this

20. Is debit process for the fake update is to carried by a separate team or IT will do it and how?  What sho
or else CSS will share the list with IT and then IT will do the calculations
- Same as 18. Manual process

21. For cases where three attempts are not required e.g "Customer shifted", how to consider payout for RT
- All FDM handovers must have an attempt. It's on branch's discretion based on NDR reason to han

22. Pickup and Reverse Pickup charges also need to be automated?

-Yes

23. Is eligibility for Priority same as for PEP?

- Yes

24. In new PDN policy, we have not mentioned changes for ESS (Extended Service Station) charges. Sha
- will come back with changes
25. RO city, BR City, +24, +48Hrs master will be shared by Co-Ops (Tushar sir's team)? process for any ch
- Yes COOps will own this