RTO No: 91223

Student Project Portfolio

BSBOPS502 Manage Business Operational

Plans
 Contents

Section 1: Planning for an operational plan................................................................................................5

Section 2: Developing an operational plan................................................................................................. 9
Section 3: Managing operational performance......................................................................................... 14
Student name: Harry Davies

Assessor:

Date:

Business this assessment is WORLDUCATION

based on:

Documentation reviewed as OPERATION PLAN

preparation:

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

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 Section 1: Planning for an operational plan
About the organisation
Provide an overview of the
organisation and
product/services/programs.
Describe the key functions
and activities of the work area
you will develop an
operational plan for.
Briefly describe at least two
objectives outlined in the
strategic plan (if there is no
strategic plan for your
business, develop two
objectives for your work area
or business).
Describe your job role.
Explain how your job role
contributes to the broader
goals of the business or work
area.
Source information
Identify stakeholders who will
contribute to the operational
plan and provide relevant
approvals:
 Who are they (consider
escalation, specialist
resource manager,
colleague, client)?
 What contribution will
they make?
 What will they approve (if
relevant)?
Identify and summarise any
legislation relevant to the
operational plan you develop.
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
Worlducation may be a social undertaking that produces tablets for
rudimentary school understudies. In expansion to centering on
equipment, this organization have a competitive group that will
create program, substance, and exercises to way better lock in and
engage understudies . The Board of Executives has affirmed the
creation of a cloud-based arrangement that will permit clients to
remotely get to the computer program from their possess gadgets.
And for this to be a reality, an operational methodology is created.
Thus, Worlducation points to convert the way children learn in school
through the utilize of artificial intelligence technologies that can track
the advancement of each child and adjust it to their needs as they
learn, to realize the leading conceivable learning way
Two goals sketched out within the vital arrange to create an
operational plan:
A. Increment our reach
• Increase deals to extend gifts to poor classrooms and Increase run
of items and administrations advertised to reach a larger target
market
B. Continue to build deeper customer relationships – enhance
the skills of our employees to better support customers
• Focus on meeting their total demand for high-quality technology
• Enhance employee skills to better support customers that promote
innovation to better meet customer needs
Stakeholders who will contribute to the operating strategy and give
necessary permissions include:
• Clients
• External consultants to ensure uniformity across all operational
plans and resource allocations: resource need specialists,
management consultants, advertising consultants
• CEO Lucas Lopez
• Colleagues from other related departments
Corporations Act, Work Health and Safety Act (WHS), Fair Trade
Laws and especially Privacy Act are the fundamental law apply to
organization's operation plan
Policies and procedures of the organization that are related to the
operating plan:
 Policy on New Suppliers
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Identify and summarise any
organisational policies and
procedures relevant to the
operational plan you develop.
(Attach proof to this section of
your portfolio).
Summarise the financial
information (e.g. budget and
forecast) that will inform
spending and (attach proof to
this section of your portfolio).
Identify potential activities
What potential activities are
required to address the
objectives (at least three per
objective)?
What are your suggested time
frames for each activity?
Who will be responsible for
the completion of each
activity?
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
 Process and policy for financial approval
 Policies and procedures for hiring
 Policy on social media
 Policy and procedure documentation
 Policy and procedure for internal communication
 Privacy policies and procedures
 Policy and procedure for training and development
employees
 The strategic plan
 Policy and procedure for external communication
 Policy and procedure for procurement
Financial information (ie budgets and forecasts):
 fees for consulting services
 internal costs (recruitment of personnel required to fulfill the
operational plan)
 Development of a cloud solution where customers can
remotely access software on their own devices (projected $
2 million).
 Create an online advertisement for a new product (list price
$ 25,000).
 capital expenditures (equipment that must be purchased for
operating activities)
 cash flow management (when money is spent)
1 / Increase Our Reach - Increase Sales To Increase Donations To
Classes In Need:
1. Create an online promotion for a new product (quoted $ 25,000)
2. Organize a live demonstration for existing customers
3. Create a rewards program to reward the school based on the
download number
2 / Continuously building deeper customer relationships -
Strengthening the skills of our employees to better support
customers:
1. Train sales staff to use new products
2. Organize school visits
3. Sponsorship program to develop personal relationships between
less fortunate children and sales staff
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Establish potential human
resource requirements
For each potential activity in
the operational plan, list the
human resources required (at
least one new human
resource should be required).
Potential human resource necessities incorporates faculty careful
for:
1. Uncommon resource executives (CFO, HR chief, Advancing
director)
2. Decision-making (administrators, CEO)
3. Colleagues (gather people truly performing the action)

For each human resource: Human resources may be inward (e.g. existing staff people or
advanced agents) or exterior (e.g. specialists).
 research and summarise
information on resource Objective Activity/ Person Human
options and how the responsible Resources
resource may be strategy to
for required
sourced (e.g. can achieve
completion
internal staff do the job, objective
are consultants required
Objective Activity required Person Human
etc.?).
selected to realise responsible resources
 analyse options and from objective for the required to
choose one. strategic activity’s complete
 explain how the resource plan successful activity
will be recruited and completion
inducted following policy
Raise sales Create online Marketing Marketing
and procedure.
in order to ads for new Coordinators team and
 explain any financial increase products seeking an
implications (e.g. donations to advertising
approval required, underserve consultant to
amount to be budgeted d classes. help them.
for etc.).

 explain any Intellectual

Property (IP) Organize a live Administrativ CEO,
requirements, rights and demonstration e Administration
responsibilities linked to for current Coordinators team
the resource. clients.

Create a rewards Sales Sales team

scheme to Coordinators and Finance
recognize the team
school
depending on
the amount of
downloads.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

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 Improve our Teach Human Sales staff, IT
people's salespeople how Resources supporter,
talents in to utilize the new Managers Human
order to product. resources
better serve team,
our
consumers.

Arrange for Administrativ CEO, Sales

school visits e team,
Coordinators Administration
team

Sponsorship Sales Sales team

scheme to foster Coordinators and Finance
personal ties team
between
underprivileged
children and
sales personnel

Intellectual property (IP) is the right to use one's thoughts or

exclusive information to safeguard one's resources. An example of
intellectual property is an invention, trademark, design, brand, or the
application of an idea.
Modern staff will be enrolled and accepted taking after recruitment
policy and procedure of Worlducation. The Staff Enrollment
Approach has been set up to guarantee Worlducation has the
opportunity to draw in the finest accessible staff and volunteers for
all empty positions. This arrangement relates to business of all staff
and volunteers other than the CEO.

Establish potential physical Equipment, hardware, software, facilities, and transportation are
resource requirements examples of physical resources. A physical resource might be
specialized (for example, a specific equipment used to manufacture
Use the information from your
a product or software needed to run a process) or universal (e.g.
research and knowledge of
office furniture, computers and phones).
your work area.
For each potential activity in Objective Activity/ Physical Resources
the operational plan, list the required
strategy to achieve
physical resources required
objective
(identify at least one).
For each physical resource: Objective Activity required to Physical resources
selected realise objective required to complete
 research and summarise
from activity
information on resource
strategic
alternatives (e.g. RPA vs
plan
human input)

 analyse options and Raise sales Create an online advert Common (office
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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 choose best one in order to for the new product furniture, computers,
increase phones, etc.)
 explain how the resource
donations to
will be
underserve Arrange a live Common (office
obtained/purchased
d classes. demonstration for furniture, computers,
following policy and
existing customers phones, etc.)
procedures
Conference room
 explain any financial
implications (e.g. Create rewards Common (office
approval required, program to reward furniture, computers,
amount to be budgeted school based on phones, etc.)
for etc.) number of downloads

 explain any Intellectual Improve our Train sales staff to use Common (office
Property (IP) people's new product furniture, computers,
requirements, rights and talents in phones, etc.)
responsibilities linked to order to
the resource (other than better serve Organise school visits Car, bus and other
those already our kinds of transportation
considered). consumers.
Sponsorship program to Common (office
develop personal furniture, computers,
relationships between phones, etc.)
less fortunate children
and sales staff

Intellectual property (IP) is the right to use one's thoughts or

exclusive information to safeguard one's resources. An example of
intellectual property is an invention, trademark, design, brand, or the
application of an idea.
Physical resources shall be obtained/purchased in accordance with
Worlducation's Finance Authorisation Policy and Procedures, New
Supplier Policy, Privacy Policy and Procedures, Procurement Policy
and Procedures, and so on. In detail, The rules and procedures
explain how Worlducation handles its buying operations in order to
maximize value, reduce costs, and support corporate initiatives.

Establish potential KPIs Objective Activity/ KPI

For each activity, establish strategy to achieve
measurable KPIs. objective
Show how you approached
Objective Activity required to KPI to measure and
establishing the KPIs in a
selected realise objective monitor success of the
mathematical way using
from activity
problem-solving.
strategic
How do the KPIs reflect plan
financial requirements?
Raise sales Create an online advert The web advertisement
List ways to monitor the KPIs.
in order to for the new product has received at least
increase 5000 views.

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

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 donations to Arrange a live Attract 80% of existing
underserve demonstration for customers to participate
d classes. existing customers in live demos

Create rewards The quarterly growth

program to reward rate of the numbers of
school based on clients using new
number of downloads products is 10%.

Improve our Train sales staff to use The new product is

people's new product usable by 100% of the
talents in sales staff.
order to
better serve Organise school visits 80% of the schools in
our the area use the new
consumers. product.

Sponsorship program to Increase sales by 10%

develop personal
relationships between
less fortunate children
and sales staff

Identify data security issues • Loss of data in the cloud

Identify any data security • Incomplete control over who can access sensitive data
requirements or issues
• Lack of staff with the skills to manage data security for cloud
associated with the activities.
applications
• Abuse of data

Attach: Proof of policies and procedures relevant to work area ☐

and/or operational plan

Proof of financial information and relevant calculations ☐

(e.g. budget, graphs)

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

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 Section 2: Developing an operational plan
Consult with others
Summarise the outcomes of
your meeting with relevant
stakeholders:
 Which stakeholders did
you consult with?
 Why were these
stakeholders part of the
consultation process?
 Were any changes to
your suggested activities,
resources, timeframes,
KPIs and monitoring
processes requested?
Describe how you
collaborated to achieve joint
outcomes.
How did you seek feedback,
advice and support?
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
Two gatherings with partners (group individuals and clients) are held
to bestow with partners on exercises, assets, timelines, KPIs, and the
checking strategy. There are no changes to the prescribed arrange.
Collaborations can be demanding on people. It means being open-
minded, listening to other people’s opinions, putting personal
agendas to one side. It is important to encourage collaboration with
the team.
 Build trust by encouraging people to provide honest and
constructive feedback
 Set an example and share responsibility
 Give people the confidence to speak up
 Creation to drive innovation
 Effectively hold team meetings
To look for input, counsel and bolster from partners such as clients,
colleagues, directors, third parties, etc., ready to utilize interviews,
overviews, surveys, e-mail questions, and gatherings. The quality of
the criticism that we received is critical. To urge fair criticism, make
beyond any doubt you're responsive to the reactions individuals give
instead of being protective.
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Objective Activity/ Person Timeline Resources KPI Budget
responsible required
strategy to
for
achieve
completion
objective

Objective Activity Person When Human and KPI to

selected required to responsible must the physical measure
from realise for the activity be resources and monitor
strategic objective activity’s completed required to success of
plan successful by or complete the activity
completion during activity
which
period is it
to be
completed

Raise sales Create online Marketing One month Marketing The web $20,000
in order to ads for new Managers when Team, advertiseme
increase products begin of especially nt has
donations to the school Advertising received at
underserve year Consultant least 5000
d classes. and views.
Common
physical
resources
(office
furniture,
computers,
phones,
etc.)

Organize a Host for live The CEO, Attract 80% $10,000

live beginning Administrati of existing
demonstration of the on team customers
for current school to
Common
clients. year participate in
physical
live demos
resources
(office
furniture,
computers,
phones,
etc.)

Create a Sales Each Sales team The $10,000

rewards managers Quarter and Finance quarterly
scheme to team growth rate
recognize the of the
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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Objective Activity/ Person Timeline Resources KPI Budget
responsible required
strategy to
for
achieve
completion
objective

school Common numbers of

depending on physical clients using
the amount of resources new
downloads. (office products is
furniture, 10%.
computers,
phones,
etc.)

Improve our Train sales HR One month Sales staff, The new $9,500
people's staff to use specialist when IT supporter, product is
talents in new product begin of Human usable by
order to the school resources 100% of the
better serve year team sales staff.
our
Common
consumers.
physical
resources
(office
furniture,
computers,
phones,
etc.)

Organise Host 3 visits per CEO, Sales 80% of the $5000

school visits week to team, schools in
selected Administrati the area use
schools on team the new
during the product.
semester

Sponsorship Sales 1 time in Sales team Increase $15,000

program to managers March and and Finance sales by
develop 1 time in team 10%
personal August
Common
relationships
physical
between less
resources
fortunate
(office
children and
furniture,
sales staff
computers,
phones,

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

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Objective Activity/ Person Timeline Resources KPI Budget
responsible required
strategy to
for
achieve
completion
objective

etc.)

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

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Develop a contingency plan.

Activity/strategy Potential risks Planned Response

to achieve
objective

Activity required to Risk associated with How you will mitigate the risk
realise objective the activity

Create online ads 1. Brand safety  Regular website maintenance

for new products
2. Security  Experienced IT personnel are responsible for
issues privacy and security
3. Taking an  Intellectual Property Grants
publicizing
idea

Organize a live Moo support rate Send live demo data to existing clients to affirm interest
demonstration for less than expected and Gauge number of members
current clients.

Create a rewards Conflicting Client maintenance through progressed item quality and
scheme to productivity, i.e. E. It client benefit upgrade
recognize the increments with
school depending rewards and bad
on the amount of habit versa.
downloads.

Train sales staff to Representatives take Encourage guidance and coaching to ensure the quality
use new product a long time to adjust of training
to modern items

Organise school Need of Hold a meeting before each visit to the school to provide
visits understanding of detailed information about the school to ensure the best
schools gone to understanding of the client

Sponsorship Deals staff overlook Provide sales staff with training on how to act
program to develop impeded children appropriately with unlucky children
personal
relationships
between less
fortunate children
and sales staff
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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Approve plan
Follow organisational policies
and procedures to seek
approval for your operational
plan:
 Who will you seek
approval from?
 How will you seek
approval?
Attach proof of approval (e.g.
minutes of executive team
meeting, draft email) to this
section of the portfolio.
Document resource
requirements
Document the resource
requirements (following
organisational policy and
procedures).
Attach proof to this section of
the portfolio.
Explain plan to team
Attach proof to this section of
the portfolio (if not already
viewed in person by the
assessor).
Attach:
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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The working procedure is authorized by the administration
committee, which incorporates CEO Lucas Lopez, in agreement
with Worlducation's organizational standards and strategies.
I made a proficient ask for authorization through e-mail to urge
endorsement. I made each exertion to influence the administration
that the prescribed working technique merited to be embraced.
Mr. Jacob Jones,
I presently certify my agreement to the working technique you've
got given. You can act as the arrange to successfully and
productively convey the cloud-based arrangement
Sincerely yours,
CEO of Worlducation
• Using the built-in software review function, all comments must be
logged in the feedback register. The feedback register should
include the date, project number, name of the reviewer, who will get
the feedback, remarks, and the needed action.
• For all workplace papers, all workers are required to utilize
Worlducation templates.
• The document's title must be [Department Type Detail Version].
• Documents are saved in the Worlducation cloud storage system.
He is an worker and a part of the group mindful for the exercises of
the plan.
The arrangement arrange is clarified to your working group.
A assembly will be held with the deals staff.
Proof of stakeholder meeting (if relevant) ☐
Documented resource requirements ☐
Operational plan (if you did not use the provided table) ☐
Contingency plan (if you did not use the provided table) ☐
Proof of operational plan approval ☐
Explanation to team (if relevant) ☐
© 2021 RTO Works
 Section 3: Managing operational performance

Confirm human New employees are hired and hired in accordance with Worlducation's hiring
resource policies and procedures. The recruitment policy was created to ensure that
acquisition Worlducation has the opportunity to attract the best staff and volunteers available
in all vacant positions. This policy applies to the hiring of all staff and volunteers
Confirm that any
except the CEO.
new staff
members The new IT supporters needed to complete the operations of the operations plan
required to have been hired and deployed according to the organization's policies, practices,
complete the and procedures. They have extensive experience with cloud-based solutions to
activities in the provide the best service to their customers
operational plan
were recruited
and inducted
according to the
organisation’s
policies, practices
and procedures
(e.g. via email,
face-to-face
conversation,
survey etc.)
Attach proof to
this section of the
portfolio.

Confirm physical Objective Activity/ Physical Resources

resource required
strategy to achieve
acquisition
objective
Confirm that any
new physical Objective Activity required to realise Physical resources required
resources and selected from objective to complete activity
services required strategic plan
to complete the
activities in the Raise sales in Create an online advert for Common (office furniture,
operational plan order to the new product computers, phones, etc.)
were acquired increase
according to the donations to Arrange a live demonstration Common (office furniture,
organisation’s underserved for existing customers computers, phones, etc.)
policies, practices classes. Conference room
and procedures
(e.g. via email,
Create rewards program to Common (office furniture,
face-to-face
reward school based on computers, phones, etc.)
conversation,
number of downloads
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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invoices, quotes Improve our Train sales staff to use new Common (office furniture,
etc.) people's product computers, phones, etc.)
talents in order
Attach proof to
to better serve Organise school visits Car, bus and other kinds of
this section of the
our transportation
portfolio.
consumers.
Sponsorship program to Common (office furniture,
develop personal computers, phones, etc.)
relationships between less
fortunate children and sales
staff

Incorporate Commercialization is cautious, Beware of infringement and Protection of ideas

Intellectual and brands by registering intellectual property rights play essential role in ensure
Property (IP) IP requirements.
requirements
Intellectual property (IP) is the right to use one's thoughts or exclusive information
Take necessary to safeguard one's resources. An example of intellectual property is an invention,
steps to ensure trademark, design, brand, or the application of an idea.
any IP
requirements
(established in
Section 1 of your
Project Portfolio)
are incorporated
in the execution
of activities (e.g.
memo to staff,
contractual
agreement, email
to include it in
induction process
etc.)
Attach proof to
this section of the
portfolio.

Plan and implement Objecti Activi Person Timel Resour KPI Bud
monitoring ve ty/ respons ine ces get
ible for require
Choose one activity and its strate
complet d
related KPI. gy to
ion
achie
Establish a process that
ve
can be used to monitor and
object
document performance of
ive
the KPI (either using a
flowchart or words).
Raise Create Marketin One Marketi The web $20,0
Implement the process sales in online g month ng advertise 00
(e.g. by placing a poster in order to ads Manage when Team, ment has
the office, sending an email increase for rs begin especia received
etc.) donation new of the lly at least
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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Attach proof of your s to produ schoo Adverti 5000
implementation to this underse cts l year sing views.
section of your portfolio. rved Consult
classes. ant and
Commo
n
physica
l
resourc
es
(office
furnitur
e,
comput
ers,
phones,
etc.)

Assess progress
Assess and document the
progress of the activity you
selected to monitor in the
previous step (use the data
showing
underperformance).
You may consider:
 Is it likely to be
completed within the
timeframe set?
 Will it meet budget?
1 / Receipt demonstrates that the publicizing specialist has went
through more than budget.
Make a web advertisement for an unused item (list cost $ 25,000)
The advertisement expert has issued the taking after receipt:
• 3 plan test solicitations: $ 10,000
• Video generation receipt: $ 15,000
• Receipt for promoting: $ 7000
 Overspending: $ (10000 + 15000 + 7000) - $ 20000 = $ 7000
2 / Extend arrange is the time concurred by the advertisement specialist
Demonstrates that it is still being conveyed inside the frame.

 Are any additional

resources required?

 Are any resources

under-performing
(identify at least one)?
Attach relevant data/proof
of progress to this section
of your portfolio.
Attach documented
performance to this section
of your portfolio.

Negotiate and approve Meetings with the marketing team will be held to discuss performance
variations degradation and negotiate operational plan changes. Session
Summarise the outcomes draws conclusions about the reasons and solutions for poor
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
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of your negotiations with
relevant stakeholders:
 Who was part of the
negotiation?
 What are reasons for
underperformance and
how can it be solved?
 What did you negotiate
(e.g. adjusted
timeframe to allow for
additional training)?
 How can you support
the resource going
forward?
 Which variations were
approved?
Attach proof of your
negotiation to this section
of your portfolio (if not
already viewed in person
by your assessor).
Approve variations.
Gain approval from relevant
stakeholders for the
negotiated variation(s).
Attach proof to this section
of your portfolio (e.g.
minutes of executive team
meeting, email etc.).
Address underperformance
Confirm that support is
provided where necessary
according to policy and
procedures (e.g. email to
arrange training).
Attach proof of confirmed
support to this section of
your portfolio.
Strathfield College RTO: 91223 CRICOS Provider Code: 02736K
performance and support requirements.
1 / Reasons and Solutions:
• Underestimate the complexity of online advertising -> Divide the
activity phase into smaller pieces and avoid large plans from the
beginning
• Lack of backup plans -> Cost of activity When estimating the cost of
allowing unexpected budget changes
2 / Support Request:
• Adjusted time frame for further discussion of costs with advertising
advisors -> Approved
• Adjusted to secure time frame Budget -> Rejected
Dear Jacob Jones,
Following our meeting about the plan's underperformance, we approve
the proposal to make more discussion with the advertising consultant
about the cost. We hope this variation will improve the situation of
operational activities. The next meeting will take place in the month to
review performance. Please let me know when you will be available to
work.
Sincerely yours,
CEO of Worlducation
Policies and procedures govern how assistance is offered.
Notification of accepted modifications through email:
Dear team,
Following a discussion and associated stakeholders about the present
condition of the operational plan, the revisions are agreed to guarantee
effectiveness and efficiency.
The time period is specifically changed (that is, extended) owing to a
major cost overrun in order to address additional charges with the
advertising consultant.
Sincerely yours,
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 CEO of Worlducation

Attach: Proof to confirm recruitment and induction processes ☐

Proof to confirm physical resource acquisition processes ☐

Proof of incorporated IP requirements ☐

Proof of implementation of monitoring process ☐

Proof of data/progress (if relevant) ☐

Documented performance ☐

Proof of negotiation (if relevant) ☐

Proof of approval ☐

Proof to confirm additional support ☐

Strathfield College RTO: 91223 CRICOS Provider Code: 02736K

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