Professional Documents
Culture Documents
Provide Housekeeping Services To Guests
Provide Housekeeping Services To Guests
Provide Housekeeping Services To Guests
WEEK 1
HOTEL HOUSE RULES
Hotels follow different approaches in giving the best service they can provide for their guests. Hotel
house rules are designed to instill discipline among hotel staff, thereby ensuring guest satisfaction in
terms of comfort, safety, and security. Well-mannered staff is an asset of the hotel as they can help build
hotel guests' contentment and trust. Every guest coming and checking in wants security thus providing
security is one of the most important duties of a hotel.
Cleaning
To be able to do this, they are expected to
complete a series of cleaning and sanitizing procedures
are expected to perform are changing of linens and toiletries, cleaning the floors, dusting surfaces,
and cleaning the bathrooms of guest rooms assigned to them.
Intrapersonal Skills
Adaptability
Self-awareness
Self-management or self-development
Relationship management
Social awareness-
7. Laundry Supervisor
- responsible for ensuring that laundry attendants are doing their job-washing, drying,
folding, and pressing items-properly.
8. Uniform Room Supervisors
- major responsibilities of a uniform room supervisor include keeping all uniforms in safe
conditions and to issue laundered uniforms to hotel staff.
9. Room Attendants
- are also called chambermaids since mostly women are employed for the job
- are the ones who are responsible for the cleaning and maintenance of assigned guest
rooms
- they serve as the eyes and ears of the security team to report any untoward incidents
- make sure that the privacy of all their guests are not invaded.
10. Laundry and Linen Room Attendants
- responsible for laundering linens, towels, napkins, aprons, uniforms, and any other items.
11. Tailor or Upholsterers
- is employed on-site to mend uniforms, linens, and upholstery or repurpose ripped linens
into aprons and rags.
Phase 2
Removal of dirty towels from the bathroom (bath towels, hand towels, and face towels)
Spraying the cleaning products necessary for disinfection
Removal of gloves
Phase 3
Making up the bed
Phase 4
Dusting all surfaces such as bedside table, desk, chair, TV, etc.
Checking TV, air-conditioning, and lights to make sure they function properly
Phase 5
Cleaning the bathroom
Phase 6
Replacing all free hotel products such as brochures, mints, shampoo, soap, etc.
Vacuuming the room
Checking over the room, making sure that everything is in place
Bathroom Amenities
1. Shampoo
2. Conditioner
3. Bath Gel
4. Lotion
5. Toothbrush
6. Hairbrush
7. Comb
8. Shower Cap
9. Cotton Swab
10. Razor
11. Shaving Foam
12. Scrub towel
13. Hair dryer
14. Hot and cold water
15. Shoe mitts
16. Disposal bag
17. Shower cap
18. Toilet tissue
19. Water tumblers
20. Blade dispenser
Conducting Room Check, Turndown, and Make up Beds
The bulk of cleaning in hotels is done mostly in the morning shift but there are exceptions like the rooms
with a DND or "Do not Disturb" sign, rooms which are occupied by late night guests, and early morning
arrivals by guests with international flights.
These are cases when an evening service or turndown service is needed. Turn Down Service (TDS) is a
special service provided by the housekeeping department in which a housekeeper enters a guestroom
early in the evening to do second cleaning or tidying up the room, re-stocking supplies, and turning down
the bed.
The procedure for turn down service involves preparing the room for the guest to sleep comfortably. An
item is typically left on top of the pillow that has been turned down. This is usually any of the following:
flowers, a chocolate, candies, cookies, etc.