RAN Engineer

Department | Networks
Direct reports | 0
People partner contact | Georgia Taylor Location | Reading
Your Key Responsibilities:

Purpose of the Role

 Understand LTE RAN SW/HW Products and 5G RAN SW/HW Products to a good level, where the
focus is on feature/functionality for testing & acceptance + operations and maintenance support
 Support and / or execute the Acceptance Testing phase(s) either remotely or on customer
premises.
 Provide support during rollout of SW or implementation of features/functionality and attend
technical discussions on test, FOA or deployment topics and issues
 Provide customer support for technical queries, technical clarifications, problems and incidents
through helpdesk interface

Key Objectives

 To provide knowledge and experience to support Samsung Networks solutions to SEUK

customers
 Support fulfilment of SW, HW and feature delivery (Test and FOA) as required for SEUK
customers.
 Provide support for RAN deployment contract(s) delivery as required
 To raise awareness of Samsung Network service capabilities within the RAN technology arena

Key Responsibilities

 Customer Operational support

o Own, troubleshoot or support helpdesk trouble tickets from being raised to their closure
within SLA including relevant log/information collection
o Support scheduled SW/FW upgrades and correction based deployments
o Participate in an on-call rota for out of hours support
o Attend customer data centres for progression of faults or issues as needed
o Capable to review log files or statistical information to determine next investigation steps
or resolution confirmations
o Ensure contribution to team colleagues for knowledge share & support
o Create or evolve existing team process or procedure documentation which guides the
team activities or service deliveries

 Customer acceptance
o Contribute to SW/FW or HW acceptance requirements including MOP or other related
Product documentation reviews
o Provide input for test/acceptance scope
o Execute test / acceptance cases and coordinate with support of colleagues.
o Troubleshoot during the error and malfunction investigation in order to find the
resolution, engaging colleagues or customer interfaces as needed
o Supporting acceptance test cases review/sign-off process
  Evolve or Create customer relationships to a professionally high standard
 Work to achieve close co-operation and support liaison with Samsung higher technical teams

What we need for this role

To be successful, you will possess the following skills and attributes:

Soft Skills
 A good understanding of operations and maintenance + test/acceptance and support phases of
mobile communications networks with a minimum 5 years’ experience in a similar role.
 Have good level of ‘know how’ on corresponding related mobile / telecomms equipment
 Willingness for fast self–learning & training on equipment, support tools/applications and
understanding of Samsung implementation of features or functions
 Ability to deliver final proposal documents to a high standard within tight timescales.
 Enthusiastic and positive attitude
 Self-motivated, able to work with minimal supervision

Hard Skills:
 Ideally educated to Degree Level, preferably in Telecoms, Electronics or Computer Science or
equivalent vocational qualification / experience
 3gpp protocol layer 4G/5G knowledge - RRC/RLC/MAC/PHY/GTP/PDCP
 Linux OS platform skills and experience :- very highly valued
 Virtual server/application skills and/or experience :- very highly valued
 Excel, Word & PowerPoint (High Competence) :- Excel VB scripting skills highly valued
 Perl / MySQL database scripting / queries :- highly valued
 MS Office Suite (Competent User)
 Fluent in spoken and written English
Numerate with good reporting and writing skills

What does success look like?

 Build awareness on how to navigate the Samsung organisation to progress and

resolve customer issues in a timely fashion

 Successfully delivers to customer requirements and is recognized by customer(s) for

his/her technical acumen and problem solving capability

 Develops and fosters a team culture and is willing to seek assistance and provide
assistance to colleagues and as a result is recognized by peers as having a positive
contribution to the team

 Works under minimum supervision yet recognizes when coaching or support from
others delivers a better outcome

 Shows a keen interest in developing new skills particularly in Open/vRAN technology. Is

a self-learner and is eager to progress and develop own skills in the interest of the
team
The Interview Process

 There will be a one stage interview. Interview will explore the candidate’s Technical
knowledge and will cover many aspects of telecommunications. The interview will
also explore the candidate’s softer skills and background.

 Attending from Samsung will be the RAN Technical Manager and the Head of
Operations and Technical support.

 No requirement for presentations. Candidate’s Technical knowledge will be explored

via Question and answer.

Please note: Your job description will be put through Textio, an augmented writing platform, to
ensure the best language is being used and is free of any bias. It will then be transferred to our
new template and sent to you once the role is approved with instructions on how to create a
requisition on workday.

TO BE DELETED WHEN FINISHED AND CONVERTED TO A PDF DOC