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Consumers : A Select Bibliography

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Consumers : A Select Bibliography

SUNITA GULATI
Dy. Librarian

Indian Institute of Public Administration

New Delhi

INDIAN INSTITUTE OF PUBLIC ADMINISTRATION NEW DELHI

Consumer Education Monograph Series Editors : S.S. Singh Rakesh Gupta Sapna Chadah

Indian Institute of Public Administration, New Delhi 2007

Price Rs. 250/-

Published under aegis of consultancy assignment. Promoting Involvement of Research Institutions/Universities/Colleges, etc., in Consumer Protection and Consumer Welfare Sponsored by : The Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India. Published by Indian Institute of Public Administration, New Delhi and Printed at New United Process, A-26, Naraina Industrial Area, Ph-II, New Delhi, Ph. 25709125

PREFACE
Satisfaction of consumers, clients and customers in regards to quality of goods and services is a condition precedent for the success of functioning of the system and sub-systems of public governance. It has a direct impact on the system of governance and its legitimacy, credibility and accountability. The role of Department of Consumer Affairs, Ministry of Consumer Affairs, Food and Public Distribution, Government of India in this regard is to evolve policies, law, schemes, programmes and to provide appropriate infrastructure, so that the rights and interests of the consumers can be better protected. Keeping in view this particular role, the Department of Consumer Affairs as a nodal institution has evolved a number of schemes and strategies to provide boost to the consumer movement in the country. As a part of this endeavour of the Department, the present Consultancy Project was assigned to Indian Institute of Public Administration, New Delhi. The activities under the Consultancy Project, inter alia, include publications of monographs and other literature on the topics of relevance for the benefit of general consumers. The present Bibliography is one such publications. We are indeed grateful to the Department of Consumer Affairs particularly Shri Yashwant Bhave, Secretary, for his trust and confidence in the Institute and Mrs. Alka Sirohi, Additional Secretary, for her guidance, constant encouragement and active participation in the activities undertaken as a part of the Project. We are also thankful to Shri Sanjay Singh, Joint Secretary for his active support, help, advice and usefuf suggestions as Chairperson of the Monitoring Committee constituted under the Consultancy Project. Our thanks are due to other official of the Department especially Shri G.N. Sreekumaran, Director (CWF) and other members of the Evaluation Committee and the Monitoring Committee. We express our gratitude to the Management of IIPA especially His Excellency Shri T.N. Chaturvedi, Governor of Karnataka

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and Chairman, Executive Council, Dr. K. Malaisamy, VicePresident and Chairman Standing Committee and Shri B.P. Mathur, Honorary Treasurer, IIPA for their keen interest, encouragement and constructive suggestions. We express our heartfelt and sincere thanks to them. Prof. S.P. Verma, Director, IIPA, has always been supporting, helping, encouraging and guiding the activities undertaken as a part of the Consultancy Assignment. We are indeed thankful to him. We would like to place on record our thanks and high appreciation for the sincere and timely services provided by the Administration and Library, which helped us in the efficient performance of the activities under the Project. We are also thankful to Shri Sunil Dutt, Publication Officer, for his keen interest in the publications under the Project. We wish to place on record our appreciation and thanks from the core of our heart to the compiler of the bibliography, Smt. Sunita Gulati, Dy. Librarian, IIPA, for her positive response to our request for this contribution. S.S. Singh Rakesh Gupta Sapna Chadah

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INTRODUCTION

The Bibliography on Consumers is an essential tool for librarians, academics and researchers wishing to keep uptodate with the published literature on consumers. The ground work of the bibliography was done with the help of the database of books and articles of the Indian Institute of Public Administration Library, Indian Books in Print, Bowkers Books in Print, Sage Public Administration Abstracts and PAIS Bulletin. Various sites visited on the Internet include Amazon.com, bn.com, abebooks.com, Alibris.com etc. Some of the Networks and Gateways visited for collection of the references are: Developing Libraries Network (DELNET), Social Science Information Gateways (SOSIG), some of the important library sites are British Library and the Library of Congress, IGIDR, TISS Library, NCAER websites. Some of the Publishers sites like D.K. Publishers, Springer and Sage were also checked for the bibliography. Various National and International Universities sites were visited for Indian and Foreign thesis and dissertations. For India especially Vidyanidhi site was found to be very useful. The initial bibliography was checked with the holdings of the major local libraries like Delhi University Library, Jawahar Lal Nehru University Library, Institute of Economic Growth, National Council of Applied Economic Research, Ratan Tata Library etc. for the dual purpose of filling in the gaps and testing the strength of the collections. Despite the best possible care, the probability of shortcomings lurking here and there in the collection and organisation of information cannot be ruled out. Nevertheless, it is hoped that the users would find the content useful. The bibliography lists books, monograph, reports and articles from all over the world. The period of literature for the books is taken from 1990 to 2006 and for the articles from 2000 to 2006. The bibliography is organised in two parts. Part I cover Books,

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Monographs and Reports and part II contains Articles. The entries are arranged subject wise alphabetically. An author index is given at the end. It may not have been possible to complete the work without the financial support from the Department of Consumer Affairs. We are grateful to the Department of Consumer Affairs, Ministry of Consumer Affairs, Food & Public Distribution Government of India for sponsoring this project. I express my gratitude to Prof. S.S. Singh who has always been a source of inspiration and encouraged me to do this project and for providing all the necessary support and guidance in the completion of this project. I am thankful to Prof. S.P. Verma, Director and Dr Naresh Kumar, Registrar for providing all the infrastructure support without which it was not be possible to do the project of this kind. I am thankful to Shri Rakesh Gupta for all the support provided to us. A special word of appreciation is also due to Shri Nagender Singh., Professional Assistant for dedication and hardwork. I express my thanks to Mrs. Kheema Rawat Mehta and Shri Brij Mohan Mishra for the laborious task of data entry and efficiently preparing the type script. I am thankful to Prof R. K Sachdeva , Shri B.K. Suri, Shri Suresh Kumar, Shri A.K. Nath, Shri H.C. Yadav, Shri A.P. Yadav and all other library colleagues for all their kind cooperation and support. Finally I am thankful to all those whom I may have forgotten to mention. Sunita Gulati

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CONTENTS
Page

Preface Introduction

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Part I: Books
Sr. No. 01. 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Subject-Headings Consumer Behaviour Consumer Co-operatives Consumer Complaints Consumer Credit Consumer Education Consumer Goods. Brands Consumer Health Consumer Law and Legislation Consumer Price Indexes Consumer Protection Consumer Relations Consumer Research Consumer Satisfaction. Needs Consumer Services Consumerism Consumers Consumer Marketing Consumption (Economics) Author Index Entry No. 0001-0263 0264-0282 0283-0289 0290-0380 0381-0405 0406-0481 0482-0520 0521-0651 0652-0670 0671-0741 0742-0772 0773-0806 0807-0874 0875-0940 0941-0963 0964-1274 1275-1390 1391-1634 1 19 20 20 27 29 34 37 45 47 52 54 56 61 65 66 87 95 114

Part II: Articles

Page Sr. No. 01. 02. 03. 04. 05. 06. 07. 08. 09. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. Subject-Headings Consumer Behaviour Consumer Co-operatives Consumer Complaints Consumer Credit Consumer Education Consumer Goods. Brands Consumer Health Consumer Law and Legislation Consumer Price Indexes Consumer Protection Consumer Relations Consumer Research Consumer Satisfaction. Needs Consumer Services Consumerism Consumers Consumer Marketing Consumption (Economics) Author Index Entry No. 0001-0192 0193-0199 0200-0210 0211-0247 0248-0260 0261-0340 0341-0409 0410-0489 0490-0507 0508-0577 0578-0603 0604-0637 0638-0693 0694-0709 0710-0747 0748-1083 1084-1137 1138-1267 139 153 153 154 157 158 164 169 175 176 181 183 186 190 191 194 218 222 233

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Part I

BOOKS

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BOOKS 1 /1

Consumer Behaviour
0001 0002 ADVANCES in household economics, consumer behaviour and economic policy, edited by Tran Van Hoa. London: Ashgate, 2005. 183p. AGARWAL, Nidhi. Consumer redressal seeking behaviour with reference to services extended by Indian Railways. Vadodara: The Maharaja Sayajirao University of Baroda, 2003. (Ph.D. Thesis). AL-RASHEED, S., Zairi, M. and Ahmed, A.M. Getting in the mind of the customer: an empirical study of consumer behaviour in retailing. Bradford: Bradford University, 2004. 15p. ALI, Sadia Samar. Some statistical methods of studying consumer buying behaviour. Aligarh: Aligarh Muslim University, 2003. (Ph.D. Thesis). ANTONIDES, Gerrit and Fred Van Raaij, W. Consumer behaviour: a European perspective. New York: John Wiley, 1998. 619p. ATTANASIO, Orazio P. Consumer durables and inertial behaviour: estimation and aggregation of (S,s) rules. Cambridge, MA: National Bureau of Economic Research, 1995. 31p. BAGOZZI, Richard P., Gulrhan-Canli, Zeynep and Priester, Joseph R. Social psychology of consumer behaviour. Buckingham: Open University Press, 2002. 222p. BAKER, Susan. Product attributes and personal values: a review of meansend theory and consumer behaviour. Cranfield: Cranfield School of Management, 1992. BALAJI, U. Factors in consumer confusion in purchase process. Hyderabad: Osmania University, 1992. (Ph.D. Thesis). BALDEV SINGH. Apni mandi-a study of concept, farmers response and consumers attitude. Ludhiana: Department of Business Management, College of Basic Sciences and Humanities, Punjab Agriculture University, 1996. 67p. BALTEJ SINGH. Effect of discounting of the buying behaviour of consumers in readymade garments category: a case study of Ludhiana city. Ludhiana: Department of Business Management, College of Basic Sciences and Humanities, Punjab Agriculture University, 1998. 40p. BAMOSSY, Gary, Askegaard, Soren and Solomon, Michael. Consumer behaviour: a European perspective. 3rd ed. New York: Financial Times Business Enterprises Limited, 2006. 728p. BANO, Vaseem. Factors influencing consumer buying decisions. Hyderabad: Osmania University, 2000. (Ph.D. Thesis).

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BAREHAM, Jon R. Consumer behaviour in the food industry: a European perspective. Oxford: Butterworth-Heinemann, 1995. 225p. BARRON, John M. and Staten, Michael E. Consumer attitudes toward credit insurance. Boston: Kluwer Academic, 1996. 158p. BASET, Abdel and Hasouneh, I.M. Consumer behaviour. Jaipur: Sublime, 2003. 178p. BATCHELOR, Roy and Dua, Pami. Consumer confidence and the probability of recession: a Markov switching model. Delhi: Centre for Development Economics, 1997. 23p. BATRA, Satish K. and Kazmi, S.H.H. Consumer behaviour: text and cases. New Delhi: Excel Books, 2004. 536p. BECKETT, Anthony. Exposition of consumer behaviour in the financial services industry. Loughborough, U.K.: Loughborough University Banking Sector, 1999. (LUBC Research paper no. 138). BECKETT, Anthony. Strategy and consumer behaviour in the financial services industry: the role and significance of transaction relationships. Loughborough, U.K.: Loughborough University of Technology, 1998. BECKETT, Anthony. Theoretical model of consumer behaviour in the financial services industry. Loughborough, U.K.: Loughborough University Banking Sector, 1998. (LUBC Research paper no. 127). BELLER, Ken, Weiss, Steve and Patter, Louis. Consistent consumer: predicting future behaviour through lasting values. Chicago: Kaplan Business, 2005. 272p. BENNETT, Peter D. and Kassarjian, Harold H. Consumer behaviour. Englewood Cliffs, N.J.: Prentice-Hall, 1993. 134p. BERKMAN, Harold W., Lindquist, Jay D. and Sirgy, Joseph. Consumer behaviour. Lincolnwood, III: NTC Business Books, 1997. 626p. BHATTACHARYA, Lipi. Critical study of the impact of consumer behaviour on marketing of herbal cosmetics with special reference to MIG families in Jabalpur district. Jabalpur: Rani Durgavati Vishwavidyalaya, 2004. (Ph.D. Thesis). BLACKWELL, Roger D. From mind to market: reinventing the retail supply chain. New York: Harper Business, 1997. 251p. BLINDER, Alan S. Inventory theory and consumer behaviour. New York: Harvester Wheatsheaf, 1990. 279p. BLUNDELL, Richard. Aggregation and consumer behaviour: some recent results. London: Institute for Fiscal Studies, 1993. (IFS working papers, W93/06).

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BLYTHE, Jim. Essence of consumer behaviour. London: Prentice-Hall, 1997. 206p. BOSWORTH, Michael T. and Holland, John R. Customer Centric selling. New York: McGraw-Hill, 2004. 258p. BUYER behaviour: strategic marketing applications, edited by Flip du Plessis, et.al. Halfway House: Southern Book, 1994. 385p. CALLEBAUT, Jan. Cross- cultural window on consumer behaviour. Philadelphia, USA: Coronet Books, 2000. 197p. CAPPO, Joe. Future of advertising: new media, new clients new consumers in the post-television age. New Delhi: Tata McGraw-Hill, 2004. 260p. CASES in consumer behaviour, edited by Gerrit Antonides and W. Fred Van Raaij. Chichester: Wiley, 1999. 170p. CASES in consumer behaviour. Boston, MA: Houghton Mifflin College Division, 2003. 192p. CAVE, Sue. Consumer behaviour in a week. London: Hodder and Stoughton, 2002. 96p. CH, Jayashree. Consumer behaviour of urban working women. Hyderabad: Osmania University, 1998. (Ph.D. Thesis). CHAHAL, Hardeep Kaur. Consumer satisfaction in public health system: a case study of Jammu District. Jammu: University of Jammu, 1994. (Ph.D. Thesis). CHANDRASEKHARAN NAIR, Shoba. Consumer behaviour: urban rural comparison in India. Vadodara: The Maharaja Sayajirao University of Baroda, 1995. (Ph.D. Thesis). CHAVIS, Larry and Leslie, Phillip. Consumer boycotts: the impact of the Iraq war on French wine sales in the U.S. Cambridge, MA: National Bureau of Economic Research, 2006. 37p. CHISNALL, Peter Michael. Consumer behaviour. 3rd ed. London: McGrawHill, 1995. 400p. CHURCH, Keith B. Wealth, financial deregulation and consumer behaviour. Great Britain: Government Economic Service, 1994. CLEGG, Brian. Invisible customer: strategies for successful customer service down the wire. London: Kogan Page, 2000. 216p. CONFERENCE on Meaning of Behaviour in Consumer Behaviour Research (1992 June: Amsterdam). Selected papers. Bradford, UK: MCB University Press, 1993. v.p.

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CONGHUA Li. China: the consumer revolution. Singapore: John Wiley, 1998. 247p. CONSUMER behaviour analysis, edited by Gordon R. Foxall. London: Routledge, 2002. 3v. CONSUMER behaviour and consumer protection in India, edited by Meenu Agrawal. Delhi: Eastern Book, 2006. 309p. CONSUMER behaviour in travel and tourism, edited by Yoel Mansfeld and Abraham Pizam. Binghamton, N.Y.: Haworth Press, 1999. 530p. CONSUMER behaviour: building, marketing strategy with a disk. Boston: McGraw-Hill, 2001. 776p. CONSUMER behaviour: implications for PGI. London: Datamonitor, 1998. 377p. CONSUMER psychology of tourism, hospitality and leisure, edited by A.G. Woodside, et.al. Wallingford, Oxon, U.K.: CABI Publication, 2000. 3v. CONSUMER revolution in urban China, edited by Deborah S. Davis. Berkeley: University of California Press, 2000. 366p. CONSUMER revolution: redressing the balance, edited by Robin John. London: Hodder and Stoughton, 1994. 214p. CONSUMERS and luxury: consumer culture in Europe 1650-1850, edited by Maxine Berg and Helen Clifford. Manchester: Manchester University Press, 1999. 260p. CONSUMERS awareness and behaviour concerning global environmental problems and their impact on corporate business strategy in Japan. Japan: National Institute for Environmental Studies, 1997. 2 pts. CRAIG-LEES, Margaret, Joy, Sally and Browne, Beverly. Consumer behaviour. Brisbane: Wiley, 1995. 520p. CROOK, Jonathan N. and Banasik, John. Explaining aggregate consumer delinquency behaviour over time. Edinburgh: Credit Research Centre, 2005. 46p. CULINARY taste: consumer behaviour in the international restaurant sector, edited by Donald Sloan. Oxford: Elsevier Butterworth-Heiemann, 2004. 189p. CUSACK, Michael. Online customer care: applying todays technology to achieve world-class customer interaction. New Delhi: Infotech Standards India Pvt. Ltd., 1999. 265p.

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CUSTOMER behaviour: a Southern African perspective, edited by Michael Cant, Annekie Brink and Sanjana Brijball. Lansdowne: Juta and Company, 2002. 286p. CUSTOMER retention strategies: five leading perspectives. Washington, D.C.: American Bankers Association, 1993. 82p. DAMODARAN, Nimmi, et.al. Customer acceptance of water main structural reliability. Florida: American Water Research Foundation, 2006. 263p. DAYAL, Rekha. Factors affecting decision making of consumer buying practices of community in Kanpur city. Varanasi: Banaras Hindu University, 1992. (Ph.D. Thesis). DE PELSMACKER, Kardes. Consumer behaviour and managerial decision making with marketing communications. Upper Saddle River, NJ: Pearson Higher Education, 2002. DEATON, A. and Muellbauer, J. Economics and consumer behaviour. Cambridge: University of Cambridge, 1998. 450p. DENNIS, Charles E., Newman, Andrew and Marsland, David. Object of desire: consumer behaviour in shopping centre choices. Basingstoke: Palgrave Macmillan, 2005. 271p. DESMOND, John. Consuming behaviour. New York: Palgrave Macmillan, 2002. 340p. DHARNI, Khushdeep. Buying behaviour of consumers of selected brands of room air conditioners. Ludhiana: Department of Business Management, College of Basic Sciences and Humanities, Punjab Agriculture University, 1998. 45p. DIVERSITY in advertising: broadening the scope of research directions, edited by Jerome D. Williams, Wei-Na Lee and Curtis P. Haugtvedt. London: Lawrence Erlbaum, 2004. 447p. DONOHUE, Kathleen G. Freedom from want: American liberalism and the idea of the consumer. Baltimore: Johns Hopkins University Press, 2003. 344p. DRAKOPOULOS, S.A. Keyness economic thought and the theory of consumer behaviour. Aberdeen: University of Aberdeen, Department of Economics, 1990. (Discussion paper no. 90-03). DUA, Pami. Determinants of consumers perceptions of buying conditions for houses. Delhi: Center for Development Economics, 1996. 19p. DUBOIS, Bernard. Understanding the consumer: a European perspective. London: Prentice-Hall, 2000. 323p.

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DURKIN, Mark, et.al. Retail bank customer preferences: personal and remote interactions. Loughborough, U.K.: Loughborough University Banking Centre, 2002. 27p. DURNING, Alan Thein. How much is enough: the consumer society and the future of the earth. New York: Norton, 1992. 200p. DUTTA, Paritosh Chandra. Certain aspects of consumer behaviour in Assam: an empirical study. Guwahati: Gauhati University, 1993. (Ph.D. Thesis). EAST, Robert. Changing consumer behaviour. London: Cassell, 1990. 192p. EAST, Robert. Consumer behaviour: advances and applications in marketing. London: Prentice-Hall, 1997. 356p. ENGEL, James F., Blackwell, Roger D. and Miniard, Paul W. Consumer behaviour. 9th ed. Cincinati, Ohio: South-Western College Publication, 2000. 592p. ENVIRONMENT,information and consumer behaviour, edited by Signe Krarup and Clifford S. Russell. Cheltenham, UK: Edward Elgar, 2005. 299p. ESSOO, Nittin. Study of cultural influences on consumer behaviour in a small Island economy: religious influences on purchasing behaviour in Mauritius. Coventry: University of Warwick, 2001. 399p. EUROPEAN high net worth customers 2002: identify, aquire, retain. New York: Datamonitor, 2002. EUROPEAN perspectives on consumer behaviour, edited by Mary Lambkin, et.al. London: Prentice-Hall, 1998. 432p. EVANS, David and SCHMALENSEE, Richard. Paying with plastic: the digital revolution in buying and borrowing. 2nd ed. Cambridge: MIT Press, 2005. 367p. EVANS, Martin J., Jamal, Ahmad and Foxall, Gordon R. Consumer behaviour. Hoboken, N.J.: John Wiley, 2006. 404p. EVANS, Martin J., Moutinho, Luiz and Raaij, W. Fred Van. Applied consumer behaviour. Harlow: Addison-Wesley Publication, 1996. 382p. FARIDI, Mohd. Rashad. Consumer behaviour in cement marketing: a case study of Bilaspur city. Bilaspur: Guru Ghasidas University, 2003. (Ph.D. Thesis). FLIEHMAN, Deborah G. and Auld, David D. Customer retention through quality leadership: the Baxter approach. Milwaukee: ASQ Quality Press, 1993. 233p.

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FOXALL, Gordon R. Consumer behaviour and organizational response: from social cognition to environmental control. Birmingham: University of Birmingham, Research Centre for Consumer Behaviour, 1995. FOXALL, Gordon R. Consumer behaviour as an evolutionary process. Birmingham: University of Birmingham, Research Centre for Consumer Behaviour, 1993. (Working papers in Consumer Research no. CRU/93-03). FOXALL, Gordon R. Consumer psychology in behavioural perspective. London: Routledge, 1990. 228p. FOXALL, Gordon R. Environment-impacting consumer behaviour: a framework for social marketing and demarketing. Birmingham: Research centre for Consumer behaviour, University of Birmingham, 1993. (Working papers in Consumer Research no. CRU/93-06). FOXALL, Gordon R. Situational determinants of consumer behaviour. Aston: Aston Business School Research Institute, 1997. (Research paper series RP9721). FRANK, R. Kardes, Jacques Nanter and Paul M. Herr. Applying social cognition to consumer focussed strategy. Mahwah, N.J.: Lawrence Erlbaum Associates, 2005. 416p. FRANK, R.H. Microeconomics and behaviour. New York: McGraw-Hill, 2000. 704p. FRIEDMAN, Lawrence G. Go to market strategy: advanced techniques and tools for selling more products, to more customers, more profitably. Oxford: Butterworth-Heinemann, 2002. 294p. FRIEDMAN, Monroe. Consumer boycotts: effecting change through the market place and the media. London: Routledge, 1999. 284p. GADEPALLI, Radha Krishna. Consumer behaviour and marketing planning: a case study of mobile communication system in Delhi state. New Delhi: Jamia Millia Islamia, 2003. (Ph.D. Thesis). GAMBHIR, Cheena. Organisation and working of the State Consumer Disputes Redresal Commission and District Consumer Disputes Redresal Forum, Chandigarh. Chandigarh: Panjab University, 2002. (Ph.D. Thesis). GANDHI, Sudesh M. Exploratory study on consumer behaviour and rationality in consumer decision process. Nagpur: Nagpur University, 1994. (Ph.D. Thesis). GENDER issues and consumer behaviour, edited by Janeen Arnold Coasta. Thousand Oaks, Calif: Sage, 1994. 235p. GHOSH, Ambica. Theory of consumer behaviour and welfare in classical paradigm. Bombay: Himalaya Publication House, 1992. 65p.

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0103 GIBB, James G. Archaeology of wealth: consumer behaviour in English America. New York: Plenum, 1996. 283p. 0104 GILBERT, David Clifford. Study of the factors of consumer behaviour related to overseas holidays from the U.K. Guild ford, Surrey: University of Surrey, 1992. (Ph.D. Thesis). GIRIJA DEVI, V. Social values and consumer behaviour in food adulteration. Thiruvananthapuram: University of Kerala, 1994. (Ph.D. Thesis). GOLDSMITH, Elizabeth B. B. Consumer economics: issues and behaviours. New York: Prentice-Hall, 2004. 480p. GOULDING, Christina. Dance culture and consumer behaviour: can marketers learn lessons from the rave generations? Wolverhampton: Wolverhampton Business School, Management Research Centre, 2000. (Working paper series no. WP003/00). GRAHAM, Judy F. Critical thinking in consumer behaviour: cases and experiential exercises. New York: Prentice-Hall, 2003. 85p. GROVER, Surinder Kumar. Consumer perception of trade mark. New Delhi: University of Delhi, 1994. (Ph.D. Thesis). GUPTA, Soma Sen. Consumer behaviour: dynamics of building brand equity. New Delhi: New Century, 2005. 297p. HAMILTON, Robert. Consumer behaviour and the usage and adoption of home-based banking in the United Kingdom. Loughborough: Loughborough University Banking Sector, 2000. 20p. HANDBOOK of consumer behaviour, edited by Thomas S. Robertson and Harold H. Kassarjian. Englewood Cliffs, N.J.: Prentice-Hall, 1991. 614p. HANDBOOK of consumer behaviour, tourism and the internet, edited by Juline E. Mills and Rob Law. New York: Haworth Hospitality Press, 2004. 314p. HANNA, Nessim and Wozniak, Richard. Consumer behaviour: an applied approach. Englenwood Cliffs N.J.: Prentice-Hall, 2000. 586p. HENDEL, Igal and Nevo, Aviv. Measuring the implications of sales and consumer inventory behaviour. Cambridge, MA: National Bureau of Economic Research, 2005. (NBER working paper no. 11307). HENNEBERG, Stephan C.M. Voting behaviour as a special case of consumer behaviour: a political marketing oriented theory of voter behaviour and the implications for the concept of political marketing management. Cambridge: University of Cambridge, 2000. (Ph.D. Thesis).

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HEWER, Paul A. Sociology of consumer behaviour and men. Heslington: University of York, 1995. HIBBERT, Sally. Exploring the implications of the functional perspective of mood in consumer behaviour research. Glasgow: University of Strathclyde, Department of Marketing, 1998. (Working paper no. 1998/4). HIRSCHHORN, Joel S. Prosperity without pollution: prevention strategy for industry and consumers. New York: Van Nostrand Reinhold Company, 1991. 386p. HOA, Van. Advances in household economics consumer behaviour and economical policy. London: Ashgate, 2005. 196p. HOGG, Margaret. Consumer behaviour. New Delhi: Sage, 2006. 6v. HORNER, Susan. Consumer behaviour in tourism. 2nd ed. Oxford: Butterworth-Heinemann, 2006. 504p. HOYER, Wayne D. and Maclnnis, Deborah J. Consumer behaviour. 3rd ed. Boston: Houghton Mifflin, 2004. 697p. HSIEH, Hong Tse Bill. Influence of cultural environment on consumer behaviour in the purchase of cosmetics in China, Taiwan and the U.K., with particular reference to the China cosmetics market. Leicester: De Montfort University, 2003. (Ph.D. Thesis). HUBBARD, Thomas N. Consumer beliefs and buyer and seller behaviour in the vehicle inspection market. Cambridge, MA: National Bureau of Economic Research, 1997. 28p. ILAHI, Nadeem. Are international migrants conspicuous consumers? evidence from Pakistan gulf migration. Islamabad: Sustainable Development Policy Institute, 1993. 13p. INNOVATION in agri-food systems: product quality and consumer acceptance, edited by W.M.F. Jongen and M.T.G. Meulenberg. Netherlands: Wageningen Academic, 2005. 399p. INSTITUTE for Marketing Information, China. Chinese consumer behaviours and life patterns yearbook. Beijing: Beijing Gehua Development Group, 1998. 2000p. JACINTHA, M. Women consumer awareness and their food buying practices. Tirupati: Sri Padmavati Mahila Visvavidyalayam, 1999. (Ph.D. Thesis). JAEGER, Sara Roust. Application of consumer science techniques to explore consumer behaviour in relation to apples. London: University of Reading, 2000. (Ph.D. Thesis).

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JAIN, M.K. and Lal, A.B. Consumer behaviour. New Delhi: Shree Publications, 1994. 162p. JAMES, Estelle and Vittas, Dimitri. Annuity markets in comparative perspective: do consumers get their moneys worth? Washington, DC: World Bank, 2000. 34p. JAYARAJ, S. Kumar. Study of consumer behaviour in relation to the marketing of consumer durables in Kerala. Thiruvananthapuram: University of Kerala, 2003. (Ph.D. Thesis). JAYAWARDHENA, Chanaka. Investigating consumer behaviour and competitiveness in Internet service businesses: development of the mystery-shopping methodology in Internet banking services. Leicester: De Montfort University, 2001. KALAIGAR, Abdullah. Consumer behaviour towards selected durable and non-durable products in Gulbarga city. Gulbarga: Gulbarga University, 1992. (Ph.D. Thesis). KAMARUDDIN, Abdul Razak. Culture and consumer behaviour: the influence of culture in family planning behaviour in Malaysia. Glasgow: Unversity of Strathclyde, 1993. (DBA Dissertation). KAMATH, Rajashri A. Effect of T.V. advertising in consumer behaviour among college students. Mumbai: Tata Institute of Social Sciences, 2000. 103p. KANNAN, S. Consumer product marketing: a study of marketing practices and control systems of selected companies in India. Calicut: University of Calicut, 1993. (Ph.D. Thesis). KAPOOR, Sheetal. Understanding buying behaviour of Indian families. Delhi: New Century, 2002. 270p. KARDES, Frank R. Consumer behaviour and managerial decision making. 2nd ed. Englewood Cliffs, NJ: Prentice-Hall, 2001. 480p.

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0141 KATYAL, Mukesh. Purchase behaviour of consumers of durable house hold goods: a comparative study of rural and urban consumers in Ludhiana. Ludhiana: Department of Business Management, College of Basic Sciences and Humanities, Punjab Agriculture University, 1998. 50p. 0142 KAUR, Muninder. Consumer attitudes and distribution system of processed foods: a case study of Punjab. Ludhiana: Punjab Agricultural University, 2000. (Ph.D. Thesis). KELLY, Jordon. Analyse consumer behaviour for specific. Chatswood, Sydney: Software Publications, 2002. 84p.

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KHAN, Kaleem Mohammad and Khan, Mohammad Naved. Facets of Indian advertising and consumer behaviour: an empirical approach. New Delhi: Kanishka, 2002. 296P. KHAN, M. Consumer behaviour. 2nd ed. New Delhi: New age Publishers, 2004. KOTWANI, Gurbux L. Reference group influence on consumer behaviour. New Delhi: University of Delhi, 1992. (Ph.D. Thesis). KRISHNA Mohan, V. Consumer behaviour and energy conservation: a field experimental study. Hyderabad: Osmania University, 1996. (Ph.D. Thesis). KRUEGER, Alan B. and Siskind, Aaron. Assessing bias in the consumer price index from survey data. Cambridge, MA: National Bureau of Economic Research, 1998. 13p. LINDQUIST, Jay D. Shopper, buyer and consumer behaviour: theory, marketing applications and public policy implications. 3rd ed. Mason, Ohio: Atomic Dog Publishing, 2006. 652p. LOUDON, David L. and Della Bitta, Albert J. Consumer behaviour. 4th ed. New York: McGraw-Hill, 1993. 788p. LUCE, Mary Frances, Bettman, James R. and Payne, John W. Emotional decisions: tradeoff difficulty and coping in consumer. Chicago: University of Chicago Press, 2001. 209p. LUNT, Peter et.al. Psychology of consumer deteriment: a conceptual review. London: Office of Fair Trading, 2006. 118p. MACINNIS, Hoyer. Consumer behaviour. New Delhi: D.K., 1999. MAGAT, Wesley A., Moore, Michael J. and Willis, Rachel A. Consumer product safety regulation in the United States and the United Kingdom: the case of bicycles. Cambridge, MA: National Bureau of Economic Research, 1995. 35p. MAHESH KUMAR. Consumer disputes redressal forums in Haryana: an appraisal of their working. Rohtak: Maharshi Dayanand University, 2000. (Ph.D. Thesis). MALLEY, Jim. Permanent income hypothesis revisited: reconcilling evidence from aggregate data with the representative consumer behaviour. Glasgow: Department of Economics, University of Glasgow, 1997. (Discussion paper no. 9708). MANNERING, Karen. Managing difficult people: effective management strategies for handing challenging behaviour. Oxford: How to Books, 2001. 127p.

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CONSUMERS: A SELECT BIBLIOGRAPHY

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MARDER, Eric. Laws of choice: predicting customer behaviour. New York: Free Press, 1997. 448p. MARK, Adal. Customer contacts: strategies and operations. Atlanta, Ga: LOMAs Professional, 2002. 354p. MARKET strategies and consumer behaviour: future initiatives for knowledge and innovation. The Hague: National Council for Agricultural Research, 1998. (NRLO rapport no. 98/3E). MARKETING: a behavioural perspective, edited by Gordon R. Foxall. London: Routledge, 2002. 504p. MASSNICK, Forler. Customer is CEO: how to measure what your customers want and make sure they get it. New York: AMACOM (American Management Association), 1997. 239p. MATTHAEUS, Paul. They say they want a revolution: what marketers need to know as consumers take control. Lincoln, NE: iUniverse Inc., 2003. 170p. McCOLE, Patrick. Divensionalising trust in internet buying behaviour. Magee: University of Ulster, 2001. (Ph.D. Thesis). MCCREERY, John. Japanese consumer behaviour: from worker bees to wary shoppers. Richmond: Curzon, 1999. 216p. MCENALLY, Martha R. Cases in consumer behaviour. Upper Saddle River, N.J.: Pearson Education, 2001. 2v. MOOIJ, Marieke de. Consumer behaviour and culture: consequences for global marketing and advertising. Thousand Oaks, Calif: Sage, 2004. 345p. MOWEN, John C. 3M model of motivation and personality: theory and empirical applications to consumer behaviour. Boston: Kluwer Academic, 1999. 314p. MOWEN, John C. Consumer behaviour. 4th ed. Englewood Cliffs, N.J.: Prentice-Hall, 1995. v.p. NAGARAJ, H. Quantitative approach to the study of consumer behaviour with special reference to durable goods. Bangalore: Bangalore University, 2004. (Ph.D. Thesis). NAIK, C.N. Krishna and Reddy, Venugopal. Consumer behaviour. New Delhi: D.K., 1999. NAIR, Suja R. Consumer behaviour: text and cases. Mumbai: Himalaya, 1999. 319p. NARASIMHAN, Sakuntala. Shopping in Bombay: consumers call the shots. Malaysia: International Organization of Consumers Unions, 1991. 18p.

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0174

NEHALANI, Gurumukh G. Consumer behaviour and marketing strategies with special reference to consumer durables- a study of Dharwad district. Dharwad: Karnatak University, 2002. (Ph.D. Thesis). NERURKAR, Olive Vikram. Empirical research in assessing the consumer expectations on service quality for mass consumer services. Pune: University of Pune, 1997. (Ph.D. Thesis). NEW developments and approaches in consumer behaviour research, edited by Ingo Balderjahn, Caudia Mennicken and Eric Vernette. Stuttgart: Macmillan, 1998. 343p. OSHAUGHNESSY, John. Explaining buyer behaviour: central concepts and philosophy of science issues. Oxford: Oxford University Press, 1992. 385p. OBEROI, Preeti. Customer relations. New Delhi: Sarup, 2002. 196p. OHENE-MANU, Joseph. Government expenditure structural pattern and private consumer behaviour: the empirical evidence for Ghana (1955-1990). Aberdeen: University of Aberdeen, 1996. (Ph.D. Thesis). ONKVISIT, Sak and Shaw J. John. Consumer behaviour: strategy and analysis. New York: Macmillan College Publication Company, 1994. 637p. ONLINE consumer psychology: understanding and influencing consumer behaviour in the virtual world, edited by Curtis P. Haugtvedt, Karen A. Machleit and Richard Yalch. Mahwah, N.J.: Lawrence Erlbaum Associates, 2005. 551p. PANDEY, Ranjana. Analytical study of consumer behaviour and segmenting travel and tourism market. Rewa: Awadesh Pratap Singh University, 2005. (Ph.D. Thesis). PANKAJ, P.K. Consumer behaviour and consumption pattern. New Delhi: Deep and Deep, 1997. 260p. PATTERSON, Anthony. Confessionalist manifesto: consumer behaviour and self-construction in high fidelity and Bridget Jones Diary. Ulster: Faculty of Business and Management, University of Ulster, 1999. (Marketing and Retailing working paper series no. 99/2). PERSPECTIVES in consumer behaviour, edited by Harold H. Kassarjian and Thomas S. Robertson. 4th ed. Englewood Cliffs, N.J.: Prentice-Hall, 1991. 616p. PETER, Paul J., Olsen, Jerry C. and Grunert, Klaus G. Consumer behaviour and marketing strategy. London: McGraw-Hill, 1999. 526p. PETER, Paul J. and Olson, Jerry. Consumer behaviour. 6th ed. Boston: McGraw-Hill, 2001. 608p.

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CONSUMERS: A SELECT BIBLIOGRAPHY

0188

PRASAD RAO, Akkireddy Shri Venkata Siva Rama. Urban consumer behaviour: a study of selected consumer durable and non-durables in Visakhapatnam city. Waltair: Andhra University, 1990. (Ph.D. Thesis). PUROSHOTHAM Rao, P. Rural urban and socio-economic variations in consumer behaviour. Hyderabad: Osmania University, 1990. (Ph.D. Thesis). QUALITY policy and consumer behaviour in the European Union, edited by Tilman Becker. Kiel: Wissenschaftsverlag Vauk Kiel, 2000. 280p. RADHA KRISHNA, G. Consumer behaviour. New Delhi: D.K., 2005. RAINA, Anita. Doordarshan advertising and consumer behaviour. Jammu: University of Jammu, 1997. (Ph.D. Thesis). RAMASAMY, M. Consumer purchasing behaviour: a stochastic model. Chennai: University of Madras, 1993. (Ph.D. Thesis). RAO, Prasad and AKKIREDDY, Shri Venkata Siva Rama. Urban consumer behaviour: a study of selected consumer durable and nondurables in Visakhapatnam city. Waltair: Andhra University, 1990. (Ph.D. Thesis). RAUT, K.C. and Nabi, M.K. Buying behaviour of consumer durables in India. Delhi: Indian Publication, 1994. 116p. RAYMOND, Martin. Tommorrow people: future consumers and how to read them. Harlow: Financial Times Prentice-Hall, 2003. 279p. REDDY, Mallikarjuna K. Consumer behaviour and marketing strategies of electronic firms: a study of select consumer products. Hyderabad: Osmania University, 1998. (Ph.D. Thesis). RICE, Chris. Consumer behaviour: behavioural aspects of marketing. Oxford: Butterworth-Heinemann, 1993. 414p. ROBBIE, Ken and Murray, Gordon. Consumer behaviour and institutional strategies in a maturing industry: venture capital in the UK. Nottingham: Centre for Management Buy-Out Research, University of Nottingham, 1992. (CMBOR occasional paper no. 35). ROBERTS, Shirley. Harness the future: the 9 keys to emerging consumer behaviour. Toronto: Wiley, 1998. 290p. ROBINSON, David. Business etiquette: your complete guide to correct behaviour in business. London: Kogan Page, 1994. 116p. ROTEMBERG, Julio J. Customer anger at price increases, time variation in the frequency of price changes and monetary policy. Cambridge, MA: National Bureau of Economic Research, 2002. 42p.

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SAKKTHIVEL, A.M. Role of cyber marketing in influencing consumer buying behaviour. New Delhi: D.K., 2005. SAMI, Abdus and Asghar, J. Consumer behaviour in urban India: a case study of Patna urban agglomeration. New Delhi: Rajesh, 1994. 177p. SAMLI, A. Coskum. Empowering the American consumer: corporate responsiveness and market profitability. Westport, CT: Quorum Books, 2001. 197p. SAMPATH KUMAR, R. Study of the consumer behaviour with reference to slected products. Hyderabad: Osmania University, 2001. (Ph.D. Thesis). SAPRA, Sushil. Consumer behaviour in India. Rohtak: Maharshi Dayanand University, 1999. (Ph.D. Thesis). SARANTIS, Nicholas and STEWART, Chris. Unobserved components and consumer behaviour in Southern European countries. London: London Guildhall University, Department of Economics, 2000. 24p. SATYA, Y. Role of the family in consumers purchase decision making with special reference to the Khasis in Shillong. Guwahati: Gauhati University, 2002. (Ph.D. Thesis). SAXENA, Anshu. Consumer navigation behaviour in hypermedia computer mediated environments in the Indian context. New Delhi: Indian Institute of Technology Delhi, 2004. (Ph.D. Thesis). SCHIFFMAN, Leon and Kanuk, Leslie. Consumer behaviour. Englewood Cliffs, N.J.: Prentice-Hall, 2006. 656p. SCHIFFMAN, Leon G., Kanuk, Leslie Lazar and Das, Mallika. Consumer behaviour. Canada: Pearson Education, 2005. 592p. SCHIFFMAN, Leon, Bednall, David and Cowley, Elizabeth. Consumer behaviour. Frenchs Forest, NSW: Prentice-Hall, 2001. 665p. SCHUTTE, Hellmut and Ciarlante, Deanna. Consumer behaviour in Asia. Basingstoke: Macmillan, 1998. 275p. SEHRAWAT, Mahavir. Impact of packaging on consumer buying behaviour: a comparative study of rural and urban consumers in Haryana. Hisar: Guru Jambheshwar University, 2003. (Ph.D. Thesis). SEYBOLD Patricia B. Customer revolution: how to thrive when customers are in control. New York: Crown Business, 2001. 395p. SHARAN, A.K. Consumer psychology. New Delhi: Rajat Publication, 2000. 324p. SHARMA, Atul K. Consumer behaviour. New Delhi: Global Vision, 2006. 185p.

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SHARMA, Kavita. Impact of consumer involvement on consumer behaviour: a case study of India. Delhi: New Century, 2000. 189p. SHARMA, S.S. Consumer behaviour: study of consumer interest. Jaipur: Jaipur Publishing House, 1995. 158p. SHETH, Jagdish N. and Mittal Banwari. Customer behaviour: a managerial perspective. 2nd ed. Mason: Thomson, 2004. 487p. SHETH, Jagdish N., Mittal, Banwari and Newman, Bruce. Customer behaviour: consumer behaviour and beyond. Fort Worth, TX: Dryden Press, 1999. v.p. SINHA, Dhirendraji Kamlaprasad. Study of consumer behaviour in purchasing selected consumer goods. Aurangabad: Dr. Babasaheb Ambedkar Marathwada University, 2005. (Ph.D. Thesis). SMETHERS, Paul Allen and France, Alastair. Five myths of consumer behaviour: consumer success for technology products. Seattle, Washington: Consumer Ease, 2006. 150p. SOCIETY for Consumer Psychology (winter conference) (1999 Feb: St. Peterburg, FL). Proceedings. St. Peterburg: The Society, 1999. v.p. SOLOMON, Michael. Consumer behaviour: buying, having and being. Englewood Cliffs, N.J.: Prentice-Hall, 2006. 672p. SOLOMON, Michael R. Consumer behaviour. 6th ed. New York: PrenticeHall, 2003. 592p. SOLOMON, Michael R. and Rabolt, Nancy J. Consumer behaviour: in fashion. Englewood Cliffs N.J.: Prentice-Hall, 2003. 542p. SOMMERS, Paul A. Consumer satisfaction in medical practice. New York: Haworth Press, 1999. 197p. SRINIVAS, Rao G. Marketing of consumer products in rural areas: a study of select districts of Andhra Pradesh. Hyderabad: Osmania University, 1999. (Ph.D. Thesis). STEWART, Chris. International comparison of long run consumer behaviour. London: London Guildhall University, Department of Economics, 2001. 34p. STEWART, Christopher. Modelling and comparing OECD countries consumer behaviour. London: Guildhall University, 1999. 316p. (Ph.D. Thesis). STRAY, Stephanie. Triads and tetrads: the visual display of consumer behaviour data. Coventry: University of Warwick, 1993.

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SUDAGADE, Dwarapal Narasappa. Effects of changing consumer behaviour on soft drinks marketing in North Goa. Dharwad: Karnatak University, 2001. (Ph.D. Thesis). SWARBROOKE, John and Horner, Susan. Consumer behaviour in tourism. Oxford: Butterworth-Heinemann, 1999. 256p. TANEJA, Nawal K. Fasten your seatbelt: the passenger is flying the plane. Aldershot, London: Ashgate, 2005. 221p. TATHAM, Elaine L., Tatham, Chris and Mobley, Jane. Customer attitudes, behaviour and the impact of communications efforts. Denver, CO: Awwa Research Foundation, 2004. 97p. TAYLOR, Binah Brett. Buyer beware: safeguarding consumer rights. Florida: Rourke Corporation, 1992. 103p. TILIKIDOU, Irene. Ecologically conscious consumer behaviour: a research project conducted in Thessaloniki, Greece. Sunderland: University of Sunderland, 2001. (Ph.D. Thesis). TOBIN, William James. Customer/supplier evaluations: the development of standards for the objective measurement of both. Louisville, Company: WJT Associates, 1994. v.p. TURPIN, Katherine. Branded: adolescents converting from consumer faith. Berea Ohio: The Pilgeim Press, 2006. 240p. TYAGI, C.L. and Arun Kumar. Consumer behaviour. New Delhi: Atlantic Publication, 2004. 200p. UDAYA SANKAR, N. Information sources and influencing factors in the consumer buying process: a study of two wheelers in Andhra Pradesh. Waltair: Andhra Pradesh University, 1997. (Ph.D. Thesis). UPADHAYAY, Yogesh. Consumer behaviour. New Delhi: Radha Publication, 1998. 189p. VIJAY Kumar. Performance evaluation of Himachal Pradesh State Cooperative Marketing and Consumer Federation Ltd. Shimla: Himachal Pradesh University, 2000. (Ph.D. Thesis). VINAYAGAMOORTHY, A. Purchase decision and consumer behaviour. New Delhi: D.K., 2005. VISWANATHAN, Brinda. Some econometric issues in consumer behaviour analysis. Mumbai: Indira Gandhi Institute of Development Research, 1998. VOHRA, Munish. Consumer behaviour. New Delhi: Anmol, 2006. 471p.

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WADMAN, William M. Variable quality in consumer theory: towards a dynamic microeconomic theory of the consumer. Armonk: M.E. Sharpe, 2000. 313p. WAGNER, Sigmund A. Environmentally-oriented consumer behaviour: a cognitive study with implications for communications management. Oxford: University of Oxford, 1996. WAGNER, Sigmund A. Understanding green consumer behaviour: a qualitative, cognitive approach. London: Routledge, 2003. 288p. WALKER, David. Attitudes, involvement and consumer behaviour: a longitudinal study in fast moving consumer goods markets. Cranfield: Cranfield School of Management, Cranfield University, 1994. (Ph.D. Thesis). WARREN, N. Australian commodity tax reforms and consumer behavioural response. New South Wales: University of New South Wales, 1993. WEATHERILL, Lorna. Consumer behaviour and material culture in Britain, 1660-1760. 2nd ed. London: Routledge, 1996. 252p. WEBB, Robert C. Psychology of the consumer and its development: an introduction. New York: Kluwer Academic Press, 1999. 362p. WEBLEY, Paul, et.al. Economic psychology of everyday life. London: Psychology Press, 2001. 214p. WELLS, William D. and Prensky, David. Consumer behaviour. New York: John Wiley, 1996. 506p. WILKIE, William L. Consumer behaviour. 2nd ed. New York: Wiley, 1990. 120p. WINDHAM, Laurie and Orton, Ken. Soul of the new consumer: the attitude, behaviour and preferences of e-customers. New York: Allworth Press, 2000. 307p. WRIGHT, Ray Richard. Consumer behaviour. London: Thomson Learning, 2006. 448p. WU, Yanrui. Chinas consumer revolution, the emerging patterns of wealth and expenditure. Cheltenham, UK: Edward Elgar, 1999. 168p. YAU, Oliver H.M. Consumer behaviour in China: customer satisfaction and cultural values. London: Routledge, 1994. 285p. ZAFAR, Eqbal. Working of consumer dispute redressal agencies: an empirical study of Aligarh District consumer forum, State Commission Uttar Pradesh and National Commission. Aligarh: Aligarh Muslim University, 2002. (Ph.D. Thesis).

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Consumer Co-operatives
0264 0265 BHATIA, Basant Lal. Existence of co-operation and consumers-cooperatives. New Delhi: Sarup and Sons, 1992. 279p. GANESH, S. Management of consumer co-operatives with special reference to relating to New Delhi. New Delhi: National Co-operative Consumers Federation of India, 1998. HAMPANNA, M. Essays on consumer co-operatives. New Delhi: D.K., 1990. HAMPANNA, M. Management of consumers co-operatives in India. New Delhi: D.K., 1988. HIMACHALAM, D. Management of consumer co-operatives. New Delhi: D.K., 1991. INDIA. Monopolies and Restrictive Trade Practices. MRTP commission: 20th anniversary 1970-1990 in service of consumers and society. New Delhi: MRTP, 1990. v.p. JAIN, L.C. and Coelho, Karen. In the wake of freedom: Indias tryst cooperatives. New Delhi: Concept, 1996. 427p. LINDEN, Eugene. Affluence and discontent: the anatomy of consumer societies. New York: Viking Press, 1979. 178p. PERUMAL, R. Consumers cooperatives in India: problems and prospects. Delhi: Kanishka, 1994. 222p. REDDY, T.S. and Hampanna, M. Essays on consumer co-operatives. New Delhi: Deep and Deep, 1990. 188p. ROY, Durgadas. Consumer co-operatives in India with special reference to West Bengal: an analysis of its growth and development. Calcutta: Rabindra Bharati University, 1992. 258p. SARMA, Nripendra Narayana. Role of consumer co-operatives of Assam in rural marketing: an analytical study. Guwahati: Guwahati University, 2000. (Ph.D. Thesis). SAXENA, A.K. Consumer co-operatives in India Western countries. New Delhi: D.K., 1988. 2v. SCHULTZ, Richard J. Consumers Association of Canada and the federal telecommunications regulatory system, 1973-1992. Vancouver: SFU-UBC Centre for the Study of Government and Business, 2000. 80p. SINGH, Ram. Characterisation of efficient product liability rules: when consumers are imperfectly informed. Delhi: Centre for Development Economics, 2002. 39p. (CDE working paper no. 110).

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0279 0280

TAIMNI, K.K. Studies in retailing consumers co-operation and public distribution system. Poona: Harshad Prakashan, 1998. 633p. UNITED STATES. Congress. Senate. Committee on Governmental Operations. Permanent Subcommittee on Investigations. Fraud on the internet: scams affecting consumers: hearing before the parmanent subcommittee on investigations of the committee on governmental affairs, United States Senate, one hundred fifth congress, second session, February 10, 1998. Washington: United States Government Printing Office, 1998. 362p. WIJESINHA, S.G. Problems faced by the consumer co-operative movement of Malaysia: a fact finding mission. New Delhi: International Co-operative Alliance, 1993. 71p. WINFRED, A. John. Management of consumers co-operatives. New Delhi: D.K., 1980.

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Consumer Complaints
0283 BARLOW, Jannelle and Meller, Claus. Complaint is a gift: using customer feedback as a strategic tool. San Francisco, CA: Berrett-Koehler Communications, 1996. 222p. GAN, Li and Sabarwal, Tarun. Simple test of adverse events and strategic timing theories of consumer bankruptcy. Cambridge, MA: National Bureau of Economic Research, 2005. (NBER working paper series no. 11763). KELLY, Sean. Customer information wars: from data to dialogue. Chichester: John Wiley, 2006. 251p. MANN, Bruce H. Republic of debtors: bankruptcy in the age of American independence. Cambridge: Harvard University Press, 2002. 344p. MEHTA, D.S. Handbook for consumers: rights, problems and remedies. New Delhi: Allied Publishers Limited, 2003. 391p. RUDMAN, Jack. Consumer frauds representative. Syosset, N.Y.: National Learning Corporation, 1994. STARKEY, Carolyn Morton and Penn, Norgina Wright. Basic writing skills, letters and consumer complaints. Sylmar, CA: Publishing Group, 1993. 80p.

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Consumer Credit
0290 0291 ANDRADE, Fabio Wendling Muniz de. Structural models in consumer credit. Southampton: School of Management, 2004. 29p. ATTANASIO, Orazio P., Goldberg, Pinelopi K. and Kyriazidou, Ekaterini. Credit constraints in the market for consumer durables, evidence from micro data on car loans. Cambridge, MA: National Bureau of Economic Research, 2000. 41p.

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AVERY, Robert B., Calem, Paul S. and Canner, Glenn B. Consumer credit scoring: do situational circumstance matter? Cambridge: Harvard University Press, 2002. BASU, Saroj Kumar. Economic of hire purchase credit: a study of the economic aspects of hire purchase credit, its bearing on economic stability and techniques of economic central of such credit Bombay: Asia, 1971. 223p. BERGSTRESSER, Daniel and Poterba, James. Asset allocation and asset location: household evidence from the survey of consumer finances. Cambridge, MA: National Bureau of Economic Research, 2002. 29p. BERNHEIM, B. Douglas, et.al. Mismatch between life insurance holdings and financial vulnerabilities: evidence from the survey of consumer finances. Cambridge: National Bureau of Economic Research, 2001. BERTRAND, Marianne, et.al. Whats psychology worth?: a field experiment in the consumer credit market. Cambridge, MA: National Bureau of Economic Research, 2005. BUILDING assets, building credit: creating wealth in low-income communities, edited by Nicolas Retsinas and Eric S. Belsky. Washington, D.C.: Brookings Institution Press, 2005. BURTON, Dawn. Financial services and the consumer. London: Routledge, 1994. 133p. CALDER, Lendol Glen. Financing the American dream: a cultural history of consumer credit. Princeton, N.J.: Princeton University Press, 1999. 377p. CARD, Frank. Guide to the consumer credit jungle. Kingston Upon Thames: Croner, 1992. 246p. CARTER, Carolyn L., Williamson, Odette and Rao, John. Repossessions and foreclosures. 5th ed. Boston, MA: National Consumer Law Center, 2002. 1064p. COLE, Robert Hartzell and Mishler, Lon. Consumer and business credit management. 11th ed. Boston: Irwin, 1998. 474p. COSTA, Dora L. American living standards, 1888-1994: evidence from consumer expenditures. Cambridge, MA: National Bureau of Economic Research, 2000. 29p. CREDIT reporting systems and the international economy, edited by Margaret J. Miller. Cambridge: MIT Press, 2003. 453p. CROSS-SELLING to the grey market, finance intelligence, Feb.2005. London: Mintel International Group , 2005. 88p.

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DEB, Bidhan Chandra. Consumer expenditure in India: an econometric study. Dibrugarh: Dibrugarh University, 1999. (Ph.D. Thesis). DOBSON, Alan Paul. Sale of goods and consumer credit. 6th ed. London: Sweet and Maxwell, 2000. 526p. DOUGLAS, Bernheim B., et.al. Mismatch between life insurance holdings and financial vulnerabilities, evidence from the survey of consumer finances. Cambridge: National Bureau of Economic Research, 2001. 46p. DYMSKI, A. Gary. Interest rates, credit structures and usury in emerging markets. Pretoria: Department of Trade and Industry, 2003. 21p. FINLAY, Steven. Consumer credit fundamentals. Houndmills: Palgrave Macmillan, 2005. 247p. GALLOUJ, Faiz. Innovation in the service economy: the new wealth of nations. Cheltenham, UK: Edward Elgar, 2002. 256p. GELPI, Rosa-Maria and Franc, Ois Julien-Labruyere. History of consumer credit: doctrines and practice. Basingstoke: Macmillan, 2000. 190p. GOA. Directorate of Planning, Statistics and Evaluation. Report on household consumer expenditure survey for Goa, Daman and Diu. Panaji: Directorate of Planning, Statistics and Evaluation, 1991. GRADY, Rosamund. New Consumer Credit Code regulations. Sydney: Michie, 1996. 104p. GROSS, David B. and Souleles, Nicholas S. Do liquidity constraints and interest rates matter for consumer behaviour: evidence from credit card data. Cambridge: National Bureau of Economic Research, 2001. 36p. HAMMOND, Bob. How to beat the credit bureaus: the insiders guide to consumer credit. Colorado: Paladin Press, 1990. 136p. HARAK, Charles and Wein, Olivia Bae. Access to utility service: regulated, de-regulated and unregulated utilities, deliverable fuels and telecommunication: with CD-Rom. 3rd ed. Boston, MA: National Consumer Law Center, 2004. 828p. HARDING, Geoffrey W. Consumer credit and consumer hire law: a practical guide. London: Sweet and Maxwell, 1995. 198p. HOLT, Sharon L. and Ribe, Helena. Developing financial institutions for the poor and reducing barriers to acess for women. Washington, D.C.: The World Bank, 1991. 45p. IMPACT of public policy on consumer credit, edited by Thomas A. Durkin and Michael E. Staten. Massachusetts: Kluwer Academic, 2002. 336p.

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INDIA. Ministry of Labour Bureau. Consumer Price Index Numbers (for industrial workers) 1982=100: Annual report. New Delhi: Ministry of Labour Bureau, 2004. 116p. INDIA. Ministry of Textiles. Textiles Committee. Consumer purchases of textiles, 1995. Mumbai: Textiles Committee, 1998. INDIA. National Sample Survey Organisation. Household consumer expenditure and employment situation in India, 1994-1995. New Delhi: Government of India, 1998. 54p. INDIA. National Sample Survey Organisation. Differences in level of consumption among socio-economic groups: 5th quinquennial survey of consumer expenditure; NSS 50th round, July 1993-June 1994. New Delhi: Government of India, 1997. 72p. INDIA. National Sample Survey Organisation. Fourth annual survey on consumer expenditure and employment- Unemployment: NSS fortysixth round July-June 1990-1991. New Delhi: NSSO, 1993. (Report no. 386). INDIA. National Sample Survey Organisation. Consumer expenditure survey, first semi-round July-Dec. 1988, NSS 44th round July-June 19881989: key results. New Delhi: NSSO, 1990. (Report no. 2). INDIA. National Sample Survey Organisation. Fifth annual survey on consumer expenditure and employment-unemployment: NSS 47th round, July-Dec 1991. New Delhi: Government of India, 1992. (Report no. 388/1). INDIA. National Sample Survey Organisation. Consumer expenditure and employment-Unemployment, 3rd annual survey, Jul-Jun 1989-1990: NSS 45th round. New Delhi: NSSO, 1991. (Report no. 381). INDIA. National Sample Survey Organisation. Household consumer expenditure in Delhi, Jul-Dec 1991: NSS 47th round. New Delhi: NSSO, 1995. INDIA. National Sample Survey Organisation. Household consumer expenditure and employment situation in India, Jan-Jun 1993: NSS 49th round. New Delhi: NSSO, 1996. (Report no. 400). INDIA. National Sample Survey Organisation. Level and pattern of consumer expenditure, 5th quinquennial survey 1993-94: NSS fiftieth round, July 1993-June 1994. New Delhi: NSSO, 1996. INDIA. National Sample Survey Organisation. Dwellings in India, Fifth quinquennial survey on consumer expenditure: NSS fiftieth round, July1993 - June1994 New Delhi: NSSO, 1997. (Report no. 410/1). INDIA. National Sample Survey Organisation. Energy used by Indian households: NSS Fiftieth round, July 1993 - June 1994, Fifth quinquennial survey on consumer expenditure. New Delhi: NSSO, 1997. (Report no. 410/2).

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CONSUMERS: A SELECT BIBLIOGRAPHY

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INDIA. National Sample Survey Organisation. Study note on the integration of family living survey and consumer expenditure survey, Jul 93-June 94: NSS 50th round. New Delhi: NSSO, 1996. INDIA. National Sample Survey Organisation. Household consumer expenditure in India, 1999-2000, NSS 55th round: key results. New Delhi: NSSO, 2000. (Report no. 454). INDIA. National Sample Survey Organisation. Household consumer expenditure and employment situation in India, 1997: NSS 53rd round. New Delhi: NSSO, 1998. (Report no. 442). INDIA. National Sample Survey Organisation. Household consumer expenditure in India, July-Dec 1999, NSS 55th round: key results. New Delhi: NSSO, 2000. (Report no. 453). INDIA. National Sample Survey Organisation. Household consumer expenditure and employment situation in India, Jan-Jun 1998: NSS 54th round. New Delhi: NSSO, 1999. (Report no. 448). INDIA. National Sample Survey Organisation. Level and pattern of consumer expenditure in India, Jul 1999-June 2000: NSS 55th round. New Delhi: NSSO, 2001. (Report no. 457). INDIA. National Sample Survey Organisation. Reported adequacy of food intake in India, 1993-1994: 5th quinquennial survey of consumer expenditure. New Delhi: Government of India, 1997. 18p. INDIA. National Sample Survey Organisation. Household consumer expenditure and employment situation in India. New Delhi: Government of India, 1999. 31p. INDIA. National Sample Survey Organisation. Household consumer expenditure and employment situation in India 1997: NSS 53rd round, JanDec 1997. New Delhi: Government of India, 1997. 28p. INDIA. National Sample Survey Organisation. Household consumer expenditure and employment situation in India, Jul 1994-Jun 1995: NSS 51st round. New Delhi: Government of India, 1998. 54p. JILL Leyland Associates. Consumer spending patterns in the European community: forecasts to 1994. London: Economist Intelligence Unit, 1990. 316p. JOHANSSON, Per-Olov. Cost-benefit analysis of environment change. Cambridge: Cambridge University Press, 1993. 232p. JONES, Paul A. Access to credit on a low income: a study into how people on low incomes in liverpool access and use consumer credit. Manchester: Co-operative Bank, 2001. 48p.

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JONES, Peter. Currency measurements: a consumer primer. Victoria, BC: Trafford Publishing, 2005. 166p. KEEST, Kathleen E. and Renuart, Elizabeth. Cost of credit: regulation and legal challenges. 2nd ed. Boston, MA: National Consumer Law Center, 2000. 724p. KELLAWAY, Alec. Consumer credit in the UK: trends and attitudes in the 1990s. London: Economist Intelligence Unit, 1992. 132p. KEVAN, Tim. Kevan on credit hire. 2nd ed. Welwyn Garden City: EMIS professional, 2001. 183p. KLEIN, Lloyd. Its in the cards: consumer credit and the American experience. Westport: Praeger, 1999. 155p. LEBERGOTT, Stanley. Consumer expenditures: new measures and old motives. Princeton, N.J.: Princeton University Press, 1996. 286p. LOONIN, Deanne and Rao, John. Student loan law: collections, intercepts, deferments, discharges, repayment plans, and trade school abuses. 2nd ed. Boston, MA: National Consumer Law Center, 2002. 398p. LOONIN, Deanne and Wu, Chi Chi. Credit discrimination. 4th ed. Boston, MA: National Consumer Law Center, 2005. 450p. MAURITIUS. National Library. Customer charter. Port Louis: National Library, 2003. 16p. MCGILL, Denise and Willmott, Lindy. Annotated consumer credit code. Sydney: LBC Information Services, 1999. 1115p. MCNAB, Helen and Wynn, Anthea. Principles and practice of consumer credit risk management. Canterbury: CIB Publishing, 2000. 222p. MOHANTY, Bimal Kinkar. Study of consumer expenditure patterns in Orissa: an econometric approach. Bhubaneshwar: Utkal University, 1991. (Ph.D. Thesis). MUSTO, David K. and Souleles, Nicholas S. Portfolio view of consumer credit. Cambridge, MA: National Bureau of Economic Research, 2005. NAUMANN, Earl and Hoisington, Steven H. Customer centered six sigma: linking customers, process improvement and financial results. Milwaukee, Wis.: ASQ Quality Press, 2001. 340p. OF consuming interests: the style of life in the eighteenth century, edited by Cary Carson, Ronald Hoffman and Peter J. Albert. Charlottesville: University Press of Virginia, 1994. 721p.

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0362 OLNEY, Martha L. Buy now, pay later: advertising credit and consumer durables in the 1920s Chapel Hill: Unversity of North Carolina Press, 1991. 424p.

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OWENS, John, et.al. New consumer credit code. Sydney: Butterworths, 1994. 260p. PHOPALE, A.R. Positive criteria of measurement of poverty and consumer expenditure inequality in India: 1952- 1983. Mumbai: University of Mumbai, 1990. (Ph.D. Thesis). RENUART, Elizabeth and Kathleen E. Keest. Cost of credit: regulation, preemption, and industry abuses. 3rd ed. Boston, MA: National Consumer Law Center, 2005. 1000p. RESEARCH in financial services: private and public policy, edited by George G. Kaufman. Connecticut, Amsterdam: Jai Press, 1996. 265p. ROGERS, Len. Pricing for profit. Oxford, GB: Basil Blackwell, 1999. 328p. ROSDRIGUEZ, Anthony, Carter, Carolyn L. and Ogburn, Willard P. Consumer class action: a practical litigation guide, with companion disk. 5th ed. Boston, MA: National Consumer Law Center, 2002. 916p. ROSENTHAL, Dennis. Guide to consumer credit law and practice. 2nd ed. London: Butterworths, 2002. 341p. SHAPIRO, Mathew D. and Slemrod, Joel. Consumer response to tax rebates. Cambridge, MA: National Bureau of Economic Research, 2001. 36p. SHELDON, Jonathan. Fair Credit Reporting Act. 3rd ed. Boston, MA: National Consumer Law Center, 1994. 594p. SHELDON, Jonathan A. and Carter, Carolyn L. Unfair and deceptive acts and practices: with CD-Rom. 5th ed. Boston, MA: National Consumer Law Center, 2001. 1016p. SHELDON, Jonathan and Carter, Carolyn. Consumer warranty law; lemon law, magnuson-moss, UCC, mobile home, and other warranty statutes. 2nd ed. Boston, MA: National Consumer Law Center, 2001. 1024p. SMITHSON, Charles. Credit portfolio management. New Jersey: John Wiley, 2003. 320p. SOULELES, Nicholas S. Consumer sentiment: its rationality and usefulness in forecasting expenditure: evidence from the Michigan micro data. Cambridge: National Bureau of Economic Research, 2001. 38p. SULLIVAN, Teresa A., Warren, Elizabeth and Westbrook, Jay Lawrence. As we forgive our debtors: bankruptcy and consumer credit in America. Oxford: Oxford University Press, 1991. 370p. TOOLSEMA, Linda A. Competition in the Dutch consumer credit market. Groningen: Research School, Systems, Organisation and Management, 2001. 29p.

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UNITED STATES. Bureau of Labour Statistics. Consumer expenditure survey, 2002-03. United States: United States Government Printing Office, 2006. 310p. WATANABE, Katsunori, WATANABE, Takayuki and WATANABE, Tsutomu. Tax policy and consumer speding: evidence from Japanese fiscal experiments. Cambridge, MA: National Bureau of Economic Research, 1999. 40p. WU, Yanrui. How wealthy is China: patterns of household spending. Murdoch, W.A: Asia Research Centre on Social, Political and Economic Change, Murdoch University, 1995. 24p.

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Consumer Education
0381 0382 0383 0384 0385 CAMPBELL, Sally R. Confident consumer. Tinley Park, IL: Good HeartWillcox, 2004. 560p. COMPENDIUM of resources on consumer education, edited by Francine Sevel. Columbus, Ohio: National Regulatory Research Institute, 1998. 236p. CONNECTICUT. Department of Public Utility Control. Consumer education outreach program. New Britain: The Department, 1998. 82p. CONSUMER education in Sweden: some facts and views. Stockholm: Konsumentverket, 1998. 40p. CONSUMER education in the states: a blueprint for action. Ypsilanti, MI: National Institute for Consumer Education, Eastern Michigan University, 1994. 28p. CONSUMER education materials resource guide, Compiled by the American Bankers Association Education Foundation. Washington, D.C.: The Foundation, 1996. 168p. COPPACK, Martin. It all adds up: a consensus on a national strategy for consumer education. London: National Consumer Council, 2003. 34p. GANDOTRA, Veena and Divatia, Ami. Consumer education. New Delhi: D.K., 2004. GARAIN, Swapan and Sharma, R.N. Management review of Consumer Guidance Society of India (CGSI). Mumbai: Tata Institute of Social Sciences, 1994. 76p. HANDBOOK for the teaching of economic and consumer psychology, edited by Paul Webley and Catherine M. Walker. Exeter: Washington Singer, 1999. 254p. HOWIESON, Cathy and Semple, Sheila. Further on: guidance for recent school-leavers in non-advanced further education: a report to the Scottish Consumer Council. Glasgow: Scottish Consumer Council, 1993. 79p.

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ILLINOIS State Board of Education. Consumer education in Illinois schools. Springfield, Ill: Illinois State Board of Education, 2000. 97p. ITS your move: a real estate consumer education manual. Englewood: Colorado Association of Realtors, 1993. 80p. LEET, Don R. and Driggers, Joann. Economic decisions for consumers. New York: Macmillan Publishing, 1990. 669p. LOWE, Ross E. Consumer education and economics. New York: McGrawHill, 1996. 592p. LOWE, Ross E., Malouf, Charles A. and Jacobson, Annette R. Print media and Internet resource handbook: consumer education and economics. 4th ed. New York: Glencoe, 1997. 75p. MAEDKE, Wilmer O, LOWE, Rose E. and Malouf, Charles A. Consumer education. 2nd ed. California: Glencoe, 1984. 554p. MILLER, Roger Le Roy and Stafford, Alan D. Economic education for consumers. Cincinati, Ohio: South Western, 2004. 838p. NATIONAL Consumer Council. Campaigning for green: a consumer information and education strategy on the environment. London: National Consumer Council, 1998. NEW YORK State Energy Research and Development Authority. Waste reduction through consumer education: final report. Albany, N.Y.: The Authority, 1996. v.p. REMIEN, Oliver. Distance education and economic and consumer law in the single market. Brussels: European Commission, 1996. 62p. SPECIAL care units for people with Alzheimers and other dementias: consumer education, research, regulatory and reimbursement issues. Washington, D.C: Congress of the U.S., Office of Technology Assessment, 1992. 197p. UNITED STATES. General Accounting Office. Consumer Product Safety Commission: consumer education efforts for revised childrens sleepwear safety standard: report to Congressional committees. Washington, D.C.: The Office, 1999. 18p. VIRGINIA. State Corporation Commission. Consumer education plan: Commonwealth of Virginia State Corporation Commission report to the General Assembly. Richmond: Commonwealth of Virginia, 1999. v.p. WATKINS, Evan. Throwaways: work culture and consumer education. Stanford: Stanford University Press, 1993. 230p.

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Consumer Goods. Brands

0406 ABIMBOLA, Temilade Mujidat Labake. Consumer brand equity: a model for the measurement, analysis and evaluation of consumer perceived value. Birmingham: University of Aston in Birmingham, 2003. (Ph.D. Thesis). ANDERSON, Simon P., et.al. Discrete choice theory of product differentiation. Cambridge: MIT Press, 1992. 423p. ARYAL, Bhoj Raj. Consumers impact through electronic media advertising: a case study of Nepal. Nagpur: Nagpur University, 2004. (Ph.D. Thesis). ATKIN, Douglas. Culting of brands: when customers become true believers. Portfolio, 2004. 256p. ATTANASIO, Orazio P. Consumer durables and inertial behaviour: estimation and aggregation of (S,s) rules. Cambridge, MA: National Bureau of Economic Research, 1995. 31p. BARK, T. Korean consumer electronics industry: reaction to antidumping actions. Washington, D.C.: World Bank, 1991. 21p. BOWBRICK, Peter. Economics of quality, grades and brands. London: Routledge, 1992. 343p. BRAND new, edited by Jane Pavitt. Princeton, NJ: Princeton University Press, 2000. 224p. BRANDS and their companies: consumer products and their manufacturers with addresses and phone numbers, edited by Linda D. Hall. 24th ed. Detroit, Mich: Gale Research Company, 2003. 2v. BRAR, Maninder Pal Singh. Study of consumers atitudes towards selected brands of premium cars: a case study of Ludhiana city. Ludiana: Department of Business Management, College of Basic Sciences and Humanities, Punjab Agriculture university, 1996. 53p. (Ph.D. Thesis). CHAH, Eun Young. Liquidity constraints and intertemporal consumer optimization: theory and evidence from durable goods. Cambridge, MA: National Bureau of Economic Research, 1991. 33p. CLARIDA, R.H. Permanent income, import price and the demand for imported consumer durables: a structural econometric investigation. Cambridge: National Bureau of Economic Research, 1993. CONSUMER awareness for food and dairy products, edited by Rathore, N.S. et.al. Udaipur: Apex, 2006. 208p. CONSUMER driven electronic transformation: applying new technologies to enthuse consumers and transform the supply chain, edited by Georgios J. Doukidis and Adam P. Vrechopoulos. Berlin: Springer, 2005. 256p.

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DAI, Xiudian. Corporate strategy, public policy and new technologies: philips and the European consumer electronics industry. Oxford: Pergamon, 1996. 346p. DECENTRALIZED power production for the rural consumers , edited by B. Mohanty. Thailand: Asian Institute of Technology, Division of Energy Technology, 1990. 188p. ENCYCLOPEDIA of consumer brands, edited by Janice Jorgensen. Detroit: St.James, 1994. 3v. EXPORT-IMPORT Bank of India. Consumer electronics: a sector study. New Delhi: India Book House, 1996. EXPORT-IMPORT Bank of India. Liberalisation of Indian imports of consumer durables. Bombay: EIBI, 1996. 53p. GELLER, Lois K. Customers for keeps: eight powerful friendship branding strategies. Halbrook, MA: Adams Media, 2002. 271p. GHUMAN, Manjit Kaur. Consumer perception about different brands of toothpastes: an application of multi-dimensional scaling technique. Ludhiana: Punjab Agricultural University, 1999. (Ph.D. Thesis). GOBEL, Marc. Emotional branding: the new paradigm for connecting brands to people. Oxford: Windsor, 2001. 319p. GOOLSBEE, Austan and Klenow, Peter. Valuing consumer products by the time spent using them: an application to the internet. Cambridge, MA: National Bureau of Economic Research, 2006. 13p. GOOLSBEE, Austan and Petrin, Amil. Consumer gains from direct broadcast satellites and the competition with cable television. Cambridge, MA: National Bureau of Economic Research, 2001. 39p. GURUPRASAD, M. Preference of people towards packaging of consumer products. Bombay: Tata Institute of Social Sciences, 1993. HALLBERG, Garth and Ogilvy, David. All consumers are not created equal: the differential marketing strategy for brand growth and profits. New York: John Wiley, 1995. 336p. HEGDE, Manjunath G. Joint ventures in infrastructure and consumer goods sector: a comparative study of select ventures in India. Hyderabad: Osmania University, 2004. (Ph.D. Thesis). HINTON, Tom and Schaeffer, Wini. Customer focused quality: what to do on Monday morning. New Jersey, US: Prentice-Hall, 1994. 273p. HOFF, Philip and Loney, Kevin. Consumers electronics for engineers. 5th ed. Cambridge: Cambridge University Press, 1998. 575p.

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HOOKS, Ivy F. and Farry, Kristin A. Customer-centered products: creating sucessful products through smart requirements management. New York: AMACOM (American Management Association), 2001. 272p. HOUSE, Christopher L. Durable good and conformity. Cambridge: National Bureau of Economic Research, 2006. 46p. INDIA. Secretariat. Lok Sabha (14th). Standing Committee on Food, Consumer Affairs and Public Distribution. Report. New Delhi: Lok Sabha Secretariat, 2005. JENA, Biswa Ranjan. Product planning and innovation in Indian market with special reference to consumer durables. Allahabad: University of Allahabad, 1997. (Ph.D. Thesis). JOSHI, Suhas Bhaskar. Evaluation of new product failures in the sphere of consumer durables and non- durables. Pune: University of Pune, 1995. (Ph.D. Thesis). KALA, Krishna and Cemile, Yavas. Lumpy consumer durables, market power and endogenous business cycles. Cambridge, MA: National Bureau of Economic Research, 2001. 51p. KAMASHETTY, S.B. After sale service in respect of selected consumer durable products in Bangalore city. Gulbarga: Gulbarga University, 1997. (Ph.D. Thesis). KAPOOR, Jagdeep. 24 brand mantras: finding a place in the minds and hearts of consumers. New Delhi: Response Books, 2001. 111p. KAUR, Pavleen. Dynamics of purchase decision making in families: a study of consumer durables. Amritsar: Guru Nanak Dev University, 2004. (Ph.D. Thesis). KAUR, Tajinder. Television commercials and consumer culture: a sociological study of urban middle class. Lucknow: University of Lucknow, 2004. (Ph.D. Thesis). KHAN, Mohammad Naved. Dimensions of family decision making in the purchase of consumer products. Aligarh: Aligarh Muslim University, 2000. 213p. (Ph.D. Thesis). KHANDELWAL, Preeti. Consumer behaviour and acceptability towards different brand of cosmetic products in Gwalior city. Gwalior: Jiwaji University, 2005. (Ph.D. Thesis). KING, Robert. Designing products and services that customer want. Portland: Productivity press, 1995. 67p. KOEHN, Nancy F. Brand new: how entrepreneurs earned consumers trust from Wedgwood to Dell. Boston: Harvard Business School, 2001. 469p.

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KRISHNA, Kala and Yavas, Cemile. Lumpy consumer durables, market power and endogenous business cycles. Cambridge, MA: National Bureau of Economic Research, 2001. KULKARNI, Shreekant Gopalrao. Consumer protection and attitude: a study of selected consumer goods. Kolhapur: Shivaji University, 1997. (Ph.D. Thesis). KUMAR, S. Ramesh and Kanagal, N. Balakrishna. Empirical study on consumer decision making for consumer products. Bangalore: Indian Institute of Management, 2001. (IIM Working papers; 173). LEVY, Sidney J. Brands, consumers, symbols and research. Thousand Oaks: Sage, 1999. 590p. MEHTA, Dharmender. Communication mix factors for buyers purchase decision: a study of selected consumer durables. Ujjain: Vikram University, 2002. (Ph.D. Thesis). MELLO, Seila. Customer-centric product definition: the key to great product development. New York: AMACOM (American Management Association), 2002. 223p. MOIEZ, Contractor. Study of critical success factors for product development in selected consumer durables. Ujjain: Vikram University, 2001. (Ph.D. Thesis). MOLTKE, Konrad von, Kuik, Onno and Inman, Crist. Global product chains: northern consumers, southern producers and sustainability. Geneva: UNEP, 1998. 303p. MORRIS, Julian and Scarlett, Lynn. Buying green: consumers product lables and the environment. Los Angeles: Reason Foundation, 1996. 51p. MULKY, Avinash Gurunandan. Innovation, marketing strategy, marketing initiatives and market share: a study of the consumer durable industry in India. Mumbai: Indian Institute of Technology Bombay, 2003. (Ph.D. Thesis). PANDE, Swati. Non- durable consumer products: a study of new product launch strategies. Indore: Devi Ahilya Vishwavidyalaya, 1998. (Ph.D. Thesis). PARACKAL, Jose V. Brand awareness and lube shoppe awareness among consumers of automotive engine oils , 2000. 48p. PARTNER, Simon. Assembled in Japan: electrical goods and the making of the Japanese consumer. Berkeley: University of California Press, 1999. 303p.

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BOOKS 33 / 33

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PATIL, Dattajirao Yashwantrao. Analytical study to consumer products in India. Pune: University of Pune, 1995. (Ph.D. Thesis). RAMA, Sampath Kumar. Consumer goods sector in the Soviet Union with special reference to the period 1965- 1985. Mumbai: University of Mumbai, 1993. (Ph.D. Thesis). RAO, S.L. Marketing for consumer products in India. New Delhi: D.K., 1994. REGER, James P. Customer survey of geologic maps and other products and services of the Mayland Geological Survey. Baltimore, MD: The Survey, 1997. 36p. RESURRECCION, Anna V.A. Consumer sensory testing for product development. Aspen Publishers, 1998. 276p. SAHU, Surendra. Consumer attitudes, product attributes and brand choice with particular reference to refrigerators in Bihar. Hazaribag: Vinoba Bhave University, 2000. (Ph.D. Thesis). SCHEPEL, Haun. Constitution of private governance: Product standards in the regulation of integrating markets. Oxford: Hart Publishing, 2005. 388p. SHUKLA, Maneesha Ramchandra. Home makers environmentally concerned awareness, buying and consumption behaviour in relation to selected consumer goods. Vadodara: The Maharaja Sayajirao University of Baroda, 1997. (Ph.D. Thesis). SINGH, Amrinder. Consumer perception of reliability of electric power systems in Punjab. Patiala: Punjabi University, 2003. (Ph.D. Thesis). SINGH, Labh. Consumer awareness and consumption pattern of food products in Haryana. Kurukshetra: Kurukshetra University, 2003. (Ph.D. Thesis). STANTON, Nevile. Human factors in consumers products. London: Taylor and Francis, 1998. 287p. STOKMANS, M.J.W. Relative importance of product attributes: consumer decision theories in new-product development. Delft: University Press, 1991. 242p. SUBRAMANIAN, A.K. Venkat. Consumer product safety in India: in food, pharmaceuticals and home appliances. Chennai: Concert, 2001. SWAROOP, Kestur. Brand and line extension for consumer durables through qualitative research. Mysore: University of Mysore, 1999. (Ph.D. Thesis).

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0476 0477

TERNINKO, John. Step-by-step QFD: customer-driven product design. 2nd ed. Boca Raton: St. Lucie Press, 1997. 224p. TOURISM business frontiers: consumer, products and industry, edited by Dimitrios Buhalis and Carlos Costa. Oxford: Butterworth-Heinemann, 2005. 273p. WERTIME, Kent. Building brands and believers: how to connect with consumers using archetypes. New York: John Wiley, 2003. 250p. WITECK, Robert and Combs, Wesley. Business inside out: capturing millions of brand loyal gay consumers. New York: Kaplan Business, 2006. 240p. WOOD, Jennifer and Allan, Barney. Everything you want: re-inventing consumers, brands and communications. Oxford: Capstone High, 2003. 182p. YADAV, Prabhat Kumar. Study of the factors affecting brand preferences of consumers for selected consumer durables. Ujjain: Vikram University, 2003. (Ph.D. Thesis).

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Consumer Health
0482 ADOLESCENT health sourcebook: basic consumer health information about the physical, mental and emotional growth and development of adolescents including medical care, nutritional and physical activity requirements puberty, edited by Joyce Bremfleck Shannon. 2nd ed. Detroit, MI: Omnigraphics Incorporated, 2006. 683p. APPLEBAUM, Robert A., Straker, Jane K. and Geron, Scott M. Assessing satisfaction in health and long term care: practical approaches to hearing the voice of consumers. London: Springer, 2000. 142p. BARRETT, Stephen, et.al. Consumer health: a guide to intelligent decisions. Boston: McGraw-Hill Higher Education, 2006. 608p. BELASCO, Warren James. Appetite for change: how the counterculture took on the food industry. Ithaca, NY: Cornell University Press, 1993. 316p. BONNEY, Robert. Consumer- directed healthcare and its implications for providers. Chicago: Health Administration Press, 2005. 67p. BOWMAN, Karlyn H. 1993-1994 debate on health care reform: did the polls mislead the policy makers? Washington, D.C.: American Enterprise Institute, 1994. 43p. CHAPLIN, Ed and Terninko, John. Customer-driven healthcare: QFD for process improvement and cost reduction. Milwaukee: ASQ Quality Press, 2000. 316p.

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CONSUMER choice: social welfare and health policy, edited by Robert F. Rich. New Brunswick: Transaction, 2005. 250p. CONSUMER informatics: applications and strategies in cyber health care, edited by Rosemary Nelson and Ball, Marion J. New York: Springer, 2004. 166p. CONSUMING health: the commodification of health care, edited by Saras Henderson and Alan Petersen. London: Routledge, 2002. 210p. CRAIG, Gill. Womans views count: building responsive maternity services: a resource pack to help health professionals and user representatives ask service users their views. London: College of Health, 1998. 109p. CUSTOMER-directed healthcare reform with episode pricing, edited by Douglas Emery. Cincinnati: Thomson South-Western, 2006. DHILLON, H.S. and Philip, Lois. Health promotion and community action for health in developing countries. Geneva: World Health Organisation, 1994. 122p. DRINKING water: consumers often not well-informed of potentially serious violations. Washington, DC: US General Accounting Office, 1992. 42p. EUROPEAN childrens food and drinks market, Compiled by Cathy Boyle. Leatherhead: Leatherhead Food Research Association, 2000. 251p. EVALUATION of community-based consumer outcomes (ECCO) mental retardation study on: the assessment of support intensity needed by 1624 years old currently receiving CSB services or special education services. Richmond, Va: Office of Research and Evaluation, 1996. 21p. FARB, Daniel. Customer and patient care. Library edition. Los Angeles, CA: University of Health Care, 2004. FARB, Daniel. Customer care in healthcare guidebook. Los Angeles: University of Health Care, 2005. 168p. FARB, Daniel. Customer care in healthcare program library edition. Los Angeles, CA: University of Health Care, 2004. 101p. GRIFFITH, Chris. Consumer food safety. England: Emerald Group Publishing, 2005. 104p. HERZLINGER, Regina E. Consumer- driven health care: implications for providers, payers and policy makers. New York: John Wiley, 2004. 892p. ILMINEN, Gary R. Consumer guide to long-term care. Madison, WI: University of Wisconsin Press, 1999. 240p.

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0504

INDIA. National Sample Survey Organisation. Export on health care, education and consumer expenditure; NSS 52nd round, July 1995-June 1996, State Sample. Delhi: Directorate of Economics and Statistics, 2000. 40p. JIN, Ginger Zhe and Sorensen, Alan T. Information and consumer choice: the value of publicised health plan ratings. Cambridge, MA: National Bureau of Economic Research, 2005. 38p. LEWIS, Deborah. Consumer health informatics: informing consumers and improving health care. London: Springer Verlag, 2005. 258p. MORTON, Fiona Scott. Stategic response by pharmaceutical firms to the medicaid most-favored-customer rules. Cambridge, MA: National Bureau of Economic Research, 1996. 38p. NASH, David B., Manfredi, Mary Pat and Bozarth, Barbara. Connecting with the new health care consumer: defining your strategy. New York: Aspen Publishing, 2001. 544p. PARENTE, Stephen L., Salkever, David S. and DaVanzo, Jan. Role of consumer knowledge of insurance benefits in the demand for preventiative health care among the elderly. Cambridge, MA: National Bureau of Economic Research, 2003. 31p. PHILIPSON, Tomas J. and Jena, Anupam B. Who benefits from new medical technologies?: estimates of consumer and producer surpluses from HIV/ AIDS drugs. Cambridge, MA: National Bureau of Economic Research, 2005. 44p. PUBLIC mental health marketing: developing a consumer attitude, edited by Donald R. Self. New York: Hawarth Press, 1993. 230p. RANOUIL, Rodolphe and Christian, Sheldon Chan. Consumer retail, tobacco spreadwatch. London: HSBC Bank, 2005. 39p. SENAUER, Ben. Food trends and the changing consumer. St.Paul, Minn.: Eagan Press, 1991. 385p. SIDDAMALLAIAH, H.S. Design of integrated consumer health information services. Bangalore: Bangalore University, 1996. (Ph.D. Thesis). SINGH, Nachhatter. Consumer decision making: a study of family planning decisions in Chandigarh. Chandigarh: Punjab University, 2002. (Ph.D. Thesis). SOBTI, Renu. Medical services and consumer protection in India. New Delhi: New Century Publications, 2001. 320p.

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SORENSEN, Alan T. Empirical model of heterogeneous consumer search for retail prescription drugs. Cambridge, MA: National Bureau of Economic Research, 2001. 43p. TONER, Patricia Rizzo. Consumer health and safety activities: just for the health of IT, Unit 1. New York: Centre for Applied Research in Education, 1993. 125p. UNITED KINGDOM. Committees on Toxicity, Mutagenicity and Carcinogenicity of Chemicals in Food, Consumer Products and the Environment. Annual report. London: The Stationery Office Books WORLD Health Organisation. Health promotion and community action for health in? Geneva: WHO, 1994. 122p.

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Consumer Law and Legislation

0521 0522 ADIL, M.S. Consumer protection: law, practice and procedure. New Delhi: JBA, 2006. 562p. ADURU, Rajendra Prasad. Legal regime of consumer protection: a critical study with reference to the Consumer Protection Act, 1986. Waltair: Andhra University, 1996. (Ph.D. Thesis). AGARWAL, Vijender Kumar. Consumer protection: law and practice Consumer Protection Amendment Act 2002 (62 of 2002). 5th ed. New Delhi: Bright Law House, 2003. 1059p. AGGARWAL, Sukhdev, Aggarwal, Praveen and Lohia, Sanjay. Commentary on the Consumer Protection Act, 1986. Delhi: Bright Law House, 1999. 635p. AHMAD, Farooq. Legal control of unfair trade practices with reference to MRTP Act, 1969 and Consumer Protection Act, 1986. Aligarh: Aligarh Muslim University, 1997. 430p. (Ph.D. Thesis). ALI, Hashim. Consumer protection and legal control. Hyderabad: Osmania University, 1994. (Ph.D. Thesis). ANTONY, M.J. Consumer rights. New Delhi: Clarion Books, 1990. 126p. AVIDSSON, Ragnar and Dapani, S. Consumer movement in India: an appraisal. New Delhi: International Co-operative Alliance, 1971. 192p. AWASTHI, S.K. Consumer protection cases: full judgement. Allahabad: Ashoka Law House, 1986-1993. 7v. BAG, R.K. Law of medical negligence and compensation: covering the rights and liabilities under the Consumer Protection Act, 1986. 2nd ed. Calcutta: Eastern Law House, 2001. 512p.

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BAKSHI, P.M. Consumer protection law. New Delhi: Ashoka Law House, 2005. 2014p. BALINGIT, Albert Y., et.al. Consumer law sourcebook for small claims court judicial officers. Sacramento: State of California, Department of Consumer Affairs, 1996. 3v. BANDYOPADHYAY, Shyama Prasad. Study of the consumer movement in West Bengal. Burdwan: University of Burdwan, 1996. (Ph.D. Thesis). BANERJEE, A.K. and Awasthi, S.K. Digest on consumer protection laws: cases and materials. Allahabad: Ashoka Law House, 1992. 536p. BANGIA, R.K. Law of torts: including Motor Vehicle Act and Consumer Protection Act. Faridabad: Allahabad Law Agency, 2005. 523p. BAROWALIA, J.N. Commentary on the Consumer Protection Act, 1986. 2nd ed. Delhi: Universal Law, 2002. 1263p. BHANSALI, S.R. Consumer protection and law. Jodhpur: Faculty of Law, 1991. 595p. BIRD, Timothy C. Consumer credit law. Dublin: Round Hall Sweet and Maxwell, 1998. 701p. BLACK, Julia and Scott, Colin. Cranstons consumer and the law. 3rd ed. Cambridge: Cambridge University Press, 2000. 557p. BLACKSTONEs statutes commercial and consumer law: 2005-2006, edited by F.D. Rose. 14th ed. Oxford: Oxford University Press, 2005. 791p. BLAND, F. Paul, Quirk, Michael J. and Gordon, Kate. Consumer arbitration agreements: enforceability and other topics. 4th ed. Boston, MA: National Consumer Law Center, 2005. 386p. BROBECK, Stephen. Modern consumer movement: references and resources. Boston, Mass: G.K. Hall, 1990. 270p. BUDNITZ, Mark. Consumer banking and payments law: credit, debit and stored value card checks money orders e-sign electronic banking and benefit payments. 3rd ed. Boston, MA: National Consumer Law Center, 2005. 650p. BURTON, Alan G. British consumer co-operative movement and film, 1890s1960s. Manchester: Manchester University Press, 2005. 272p. CARTWRIGHT, Peter. Consumer protection and the criminal law: law, theory and policy in the U.K. Cambridge: Cambridge University Press, 2001. 253p. CASEBOOK on European consumer law, edited by Reiner Shulze, Hans Schulete-Nolke and Jackie Jones. Oregon: Hart Publishing, 2002. 276p.

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CHACKO, T. Consumers and their rights. New Delhi: Indian Social Institute, 1990. 18p. CHAKKARWAR, Sudhir R. Perception of medical professionals and customers towards Consumer Protection Act. Mumbai: Tata Institute of Social Science, 2005. 48p. CHAUDHARY, Ram Naresh Prasad. Consumer protection law: provisions and procedure. New Delhi: Deep and Deep, 2005. 324p. CHEEMADAN, Yakoob. Study on the impact of the Consumer Protection Act, 1986 on consumer movements with special reference to northern district of Kerala. Calicut: University of Calicut, 2000. (Ph.D. Thesis). CHOUDHARI, V.R. Law of consumer protection: as amended by Consumer Protection (Amendment) Act, 2002, Act 62 of 2002(w.e.f.15-03-2003). Allahabad: Premier Publication Company, 2004. 1788p. CONSUMER bankruptcy law and practice. 7th ed. Boston, MA: National Consumer Law Center, 2004. 665p. CONSUMER law, edited by Iain Ramsay. New York: New York University Press, 1992. 484p. CONSUMER law. Minneapolis, Minn: Minnesota Institute of Legal Education, 1999. v.p. CONSUMER law digest, 1991-2001 (A-Z), Compiled by Gurdev Singh. Chandigarh: Singla Law Agency, 2001. 1190p. CONSUMER law in Oregon. Lake Oswego, Oregon: Oregon State bar, Continuing Legal Education, 1996. v.p. CONSUMER law in South Africa, edited by David McQuoid-Mason, et.al. Kenwyn: Juta and Company, 1997. 386p. CONSUMER law in the global economy: national and international dimensions, edited by Iain Ramsay. Aldershot: Brookfield, 1997. 379p. CONSUMER law pleadings: with disk, edited by Jonathan Sheldon. Boston, MA: National Consumer Law Center, 1994. 2v. CONSUMER law sourcebook for small claims court officers, edited by Patricia B. Deeter and Richard A. Elbrecht. Sacramento: California, Department of Consumer Affairs, 1991. 2v. CONSUMER protection law. Mechanicsburg, PA: Pennsylvania Bar Institute, 2004. 165p. CONSUMERS International Regional Office for Asia and the Pacific. Papers on the consumer protection legislation of China, Indonesia, New Zealand, Nepal, Papua New Guinea, Thailand, Vietnam. Jaipur: Consumer Unity and Trust Society, 1997. v.p.

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CONWAY, Lorraine. Consumer Credit Bill: Bill 16 of 2004-05. London: House of Commons Library, 2005. 58p. DASH, Choudhury Pratap Kumar. Consumer movement, attitude towards marketing practices and government regulations: an exploratory survey of urban and rural consumers. Bhubaneswar: Utkal University, 2005. (Ph.D. Thesis). DASS, B.K. and Rao, S.S. Consumer Protection Act, 1986 (Act no. 68 of 1986): the most analytical critical exhaustive, and updated commentary. 2nd rev. ed. Allahabad: Sodhi, 1998. 1337p. DIGEST of consumer cases 1986-1998, edited by Swarn Bhatia Nijhawan. Delhi: International Law Book Company, 1999. 1104p. ENCYCLOPEDIA of the consumer movement, edited by Stephen Brobeck. Santa Barbara, Calif: ABC-CLIO, 1997. 659p. ERADI, V. Balakrishna. Consumer protection jurisprudence. New Delhi: Lexis Nexis, 2005. 751p. ERVINE, W.C.H. Consumer law in Scotland. 3rd ed. Edinburgh: Thomson, 2004. 313p. FRANK, Dana. Purchasing power: consumer organizing gender and the Seattle labor movement, 1919-1929. Cambridge: Cambridge University Press, 1994. 349p. GALINDE, Shekhar S. Consumer Protection Act and issues before medical profession. Mumbai: Tata Institute of Social Sciences, 1995. GELB, Joseph W., Sheldon, Feldman and Cubita, Peter N. Practical guide to the Federal Truth-in-Lending Act. New York: Executive Enterprises Publications Company, 1990. 198p. GIRIMAJI, Pushpa. Consumer rights for everyone. New Delhi: Penguin, 1999. 460p. GOLDRING, John L., Maher, Laurence W. and McKeough, Jill. Consumer protection law. 4th ed. Sydney: Federation Press, 1993. 458p. GONSALVEZ, J.A. Consumer Protection Act: views held by doctors and patients. Mumbai: Tata Institute of Social Sciences, 2001. 151p. GOSWAMI, Dip Kumar. Consumer protection movement in Assam: its socio- economic implications. : Guwahati University, 2004. (Ph.D. Thesis). GREENFIELD, Michael, M. Consumer law: a guide for those who represent sellers lenders and consumers. Boston: Little Brown, 1995. 1006p.

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GULSHAN, S.S. Consumer protection and satisfaction: legal and managerial dimensions. New Delhi: Wiley Eastern, 1994. 356p. HIMACHALAM, D. Consumer protection law. New Delhi: APH Publication Corporation, 1999. 220p. HOOLEY, Richard. Commercial and consumer law. 2nd ed. Oxford: Oxford University Press, 2005. 1072p. HOWELLS, Geraint and Wilhelmsson, Thomas. EC consumer law. Hants: Ashgate, 1997. 464p. HOWELLS, Geraint G. and Weatherill, Stephen. Consumer protection law. 2nd ed. London: Ashgate, 2005. 679p. INTERNATIONAL perspectives on consumers access to justice, edited by Charles E.F. Richett and Thomas G.W. Telfer. Cambridge: Cambridge University Press, 2003. 418p. JAI PRAKASH. Law on essential commodities. 8th ed. New Delhi: Butterworths India, 2000. 1866p. JAMWAL, Renu. Administrative process of consumer protection law: an empirical study in the state of Jammu and Kashmir. Jammu: University of Jammu, 2003. (Ph.D. Thesis). JASPER, Margaret C. Consumer right law. Oxford: Oxford University Press, 1996. 107p. JULIA, Black, Cranston, Ross and Scott, Colin. Cranstons consumers and the law. 3rd ed. Cambridge: Cambridge University Press, 2000. 546p. KARKARA, Gurbax Singh. Law of consumer protection: an exhaustive commentary on the Consumer Protection Act, 1986 together with the Central Consumer Protection Rules, 1987 and the state rules with up-to-date case: law incorporating amendments made by the Consumer Protection (Amendment) Act, 1993. Jaipur: Bharat Law House, 1993. 442p. KAUSHAL, Anoop K. Consumer protection law. 2nd ed. New Delhi: Universal, 1994. 274p. KAUSHAL, Anoop K. Medical negligence and legal remedies with special reference to consumer protection law. 3rd ed. Delhi: Universal Law, 2004. 412p. KHAN, Haider Ali. Consumer protection from exploitation and consumer movement. Delhi: Kosvai Book Centre, 1992. KRISHNAMURTHI, S. Consumer and law: redressal of grievances. Lucknow: Vinod Law Publication, 2001. 312p.

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KROHN, Lauren. Consumer protection and the law: a dictionary. Santa Barbara, Calif: ABC-CLIO, 1995. 358p. LAW of consumer protection: an exhaustive commentary on Consumer Protection Act, 1986 (68 of 1986), edited by D.P. Wadhwa and N.L. Rajah. New Delhi: Wadhwa, 2006. 1698p. LEDER, Malcolm and Shears, Peter. Consumer law. 3rd ed. London: Pitman Publication, 1991. 279p. LEHTO, Steve. Lemon Law Bible: everything the smart consumer needs to know about automobile law. San Jose, Calif: Writers Club Press, 2000. 180p. LOWE, Robert and Woodriffe, Geoffrey. Consumer law and practice. 5th ed. London: Weet and Maxwell, 1999. 447p. MAHALINGAM, K.S. Consumer Protection Act, 1986. Chennai: C. Sitaraman and Company, 1999. MARSH, Gene A. Consumer protection law in a Nutshell. 3rd ed. St.Paul, Minn.: West Group, 1999. 445p. MAWREY, Richard and Riley-Smith, Toby. Blackstones guide to the Consumer Credit, Act 2006. Oxford: Oxford University Press, 2006. 300p. MCKENNA, James A. Maine Attorney Generals consumer law guide. 2nd ed. Augusta Me: Department of the Attorney General, 1998. v.p. MHASKE, Deelip Dattatraya. Review of medical negligence cases under the Consumer Protect Act, 1986: a study in Mumbai. Mumbai: Tata Institute of Social Sciences, 2003. 165p. MILLER, C.J., Harvey, Brain W. and Parry, Deborah L. Consumer and trading law: text, cases and materials. Oxford: Oxford University Press, 1998. 747p. MILLER, Frederick H. ABCs of the UCC: related and supplementary consumer law. 2nd ed. Chicago: American Bar Association, 2005. 152p. MILLER, Frederick H., Harrell, Alvin C. and Morgan, Danniel J. Consumer law: cases, problems and materials. Durham, N.C: Carolina Academic Press, 1998. 494p. MOVEMENT disorders sourcebook: basic consumer health information about neurological movement disorders, edited by Joyce Brennfleck Shannon. Detroit: Omnigraphics, 2003. 655p. NATIONAL Commission and supreme court on consumer cases 19861996, edited by Swarn Bhatia Nijhawan. Delhi: International Law Book Company, 1996. 3820p.

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National commission and supreme court on consumer cases 1986- 2006, part vii, edited by Swarn Bhatia Nijhawan. Delhi: International Law Book Company, 2006. 11568p. NAYAK, Parvinrai Mulwantrai. Consumer protection law: as amended by Act No. 62 of 2002. New Delhi: Ashoka Law House, 2004. 2014p. NAYAK, Rajendra Kumar. Consumer protection law in India: an ecological treatise on consumer justice. Bombay: N.M. Tripathi, 1991. 695p. NCC/ICA National Workshop (1989 April 26-29: New Delhi). Report: Development of consumer co-operative movement in Sri Lanka. Colombo, Sri Lanka: International Co-operative Alliance, 1990. 103p. NIGAM, Shalu. Changing doctor patient relationship with special reference to the Consumer Protection Act, 1986. New Delhi: Jamia Millia Islamia, 2003. (Ph.D. Thesis). NIGAM, Shalu. Consumerism, Medicine and the law: emerging voices from India. New Delhi: Om Publications, 2004. 391p. OUGHTON, David W. Consumer law: text cases and materials. London: Blackstone Press, 1991. 436p. PANTA, Murali Prasad. Business consumer and the government: an economic and legal perspectives (India and Germany). New Delhi: Mittal, 2001. 348p. PATIL, Vishwanath Gangaram. Consumer protection and the law: a study of recent judicial trends in India. Aurangabad: Dr. Babasaheb Ambedkar Marathwada University, 2002. (Ph.D. Thesis). RANADE, Ashok Gajanan. Study of role of strategies of companies and professionals in response to Consumer Protection Acts. Pune: University of Pune, 2000. (Ph.D. Thesis). RAO, Mamta. Public utility services under the Consumer Protection Act. New Delhi: Deep and Deep, 1999. 394p. SAHA, Tushar Kanti. Law of Tort and consumer justice. New Delhi: Kanishka, 2001. 187p. SAMVURA-Mosti and chenjrayi, Clive. Consumer capitalist manifesto of the Union of African States: the consumers union movement of capitalism of the masses in Africa. Harare: Union Africa Press, 1992. 26p. SCOTT, Colin and Black, Julia. Carnstons consumers and the law. London: Butterworth Law, 1999. 546p. SELVADAS, M.J. Study on the consumer protection movement in Kerala. Thiruvananthapuram: University of Kerala, 1998. (Ph.D. Thesis).

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SENGUPTA, S.P. Consumer Protection Act: with the Central Consumer Protection Rules. 2nd ed. Calcutta: Kamal, 1999. 1207p. SHARAFENNISA Begom, M.S. Law relating to misleading commercial advertisements with particular reference to Consumer Protection Act and the MRTP Act. Thiruvananthapuram: University of Kerala, 1997. (Ph.D. Thesis). SHARMA, Deepa. Consumer grievance redressal under the Consumer Protection Act. Delhi: New Century Publications, 2002. 272p. SHARMA, Mamta. Legal study of services under Consumer Protection Act 1986. Bhopal: Barkatullah Vishwavidyalaya, 1997. (Ph.D. Thesis). SHENOY, Bhamy V. Consumer movement, what are your rights and responsibilities? Mysore: Mysore Grahakara Parishat, 1995. 32p. SHETH, Dilip K. Treatise on consumer protection law (law and procedure): an exhaustive commentary on the Consumer Protection Act, 1986 with amendments, rules, notifications, and model drafts. Mumbai: Snow White, 2001. 1292p. SILBERSTEIN, Sandra. Consumer law in a nutshell. London: Sweet and Maxwell, 1994. 103p. SINGH, A. Law of consumer protection: principles and practice being a study of the Consumer Protection Act, 1986. Lucknow: Eastern Books Company, 1997. 380p. SINGH, Avtar. Consumer protection: law and practice. Lucknow: Eastern Book Company, 1994. SINGH, Gurbax. Digest of consumer protection cases. Jaipur: Bharat Law House, 1995. 1314p. SINGH, Gurjeet. Law of consumer protection in India: justice within reach. New Delhi: Deep and Deep, 1996. 542p. SIVAPRAKASAM, P. and Rajamohan, S. Consumer empowerment: right and responsibilities. Delhi: Kanishka, 2001. 314p. SKIPWITH, Guy and Dyson, Karen. Consumer credit law: a guide for money advisers. London: Legal Action Group and Birmingham Settlement, 1997. 221p. SOTHI, Rachagan, S. Model law for consumer protection in Asia: reflections on its scope and content. Calcutta: Consumer Unity and Trust Society, 1997. SUDHAKARAN, Muttathu. Doctor in consumer court: the Consumer Protection Act. Kottayam: D.C. Books, 1996. 199p.

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SUDMAN, Seymour and Wansink, Brian. Consumer panels. 2nd ed. Cincinnati, Ohio: South-Western, 2002. 233p. TANGADE, Shrimant F. Consumer perceptions towards legal framework concerning the protection of consumers in India: a case study of Gulbarga district. Gulbarga: Gulbarga University, 2002. (Ph.D. Thesis). UDAYA KUMAR, B. Prevention of malpractices in business under Weights and Measures Act, Essential Commodities Act and Consumer Protection Act: a case study of Kurnool and Anantapur districts. Anantapur: Sri Krishnadevaraya University, 1997. (Ph.D. Thesis). VATS, R.M. Consumer and the law. Delhi: Universal Book Traders, 1994. 254p. VATS, R.M. Law relating to insurance with special reference to consumer. New Delhi: D.K., 1999. VENKATARAJU, A. Consumer movement in Karnataka. Mysore: University of Mysore, 1998. (Ph.D. Thesis). VOGEL, David. Trading up: consumer and environmental regulation in a global economy. Cambridge, Mass: Harvard University Press, 1995. 322p. WALKER, Peter M. Consumer law. 3rd. ed. London: FT Law and Tax, 1995. 84p. WALKER, Peter M. Consumer law: cases and materials. 2nd ed. St. Paul, Minn.: West Publication, 1991. 916p. WARNE, Colston Estey. Consumer movement: lectures. Manhattan: Family Economics Trust Press, 1993. 346p. WEATHERILL, Stephen. Consumer law policy. London: Longman, 1997. 165p. WORLD Conference on Consumer Law (7th: 1999 May 20-22: Helsinki, Finland). Consumer law in the information society. London: Kluwer Law International, 2000. 403p. WORSDALL, Anthea. Consumer law for the motor trade. 5th ed. Haywards Heath: Tottel, 2004. 359p. ZALPURI, Sunita. Development of consumer laws through consumer courts in India. Jammu: University of Jammu, 2001. (Ph.D. Thesis).

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Consumer Price Indexes

0652 BRYAN, Michael F. and Cecchetti, S.G. Consumer price index as a measure of inflation. Cambridge: National Bureau of Economic Research, 1993. (NBER working paper no. 4505).

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BRYAN, Michael F. and Cecchetti, Stephen G. Seasonality of consumer prices. Cambridge, MA: National Bureau of Economic Research, 1995. 13p. CENTRE for Monitoring Indian Economy. Index numbers of wholesale prices and consumer prices data. Bombay: CMIE, 1993. CENTRE for Monitoring Indian Economy. Economic intelligence service: index numbers of wholesale prices and consumer price data for October and November 1994. Bombay: CMIE, 1994. 31p. DELHI. Directorate of Economics and Statistics. Household capital territory of Delhi, National Sample Survey, 48th round, Jan-Dec. 1992 (State Sample). New Delhi: Directorate of Economics and Statistics, 1992. DIEWERT, W. E. Sources of bias in consumer price indexes. New South Wales: The University of New South Wales, 1996. 19p. ENGEL, Charles. Responsiveness of consumer prices to exchange rates and the implications for exchange-rate policy: a survey of a few recent new open-economy macro models. Cambridge, MA: National Bureau of Economic Research, 2002. (NBER working paper no. 8725). GENEVA. International Labour Office Consumer price index manual: theory and practice. Geneva: ILO, 2004. 535p. GETTING prices right: the debate over the consumer price index, edited by Dean Baker. Armonk, N.Y.: M.E. Sharpe, 1998. 190p. INDIA. Ministry of Labour Bureau. Consumer price index numbers (for industrial workers) 1982-100: annual report, 1999. Shimla: Labour Bureau, 2000. KALA, Krishna and Winston, Tor. If at first you dont succeed; profits, prices and market structure in a model of quality with unknowable consumer heterogeneity. Cambridge, MA: National Bureau of Economic Research, 2000. 36p. KRUEGER, Alan, B. and Siskind, Aaron. Assessing bias in the consumer price index from survey data. Cambridge: National Bureau of Economic Research, 1998. 13p. LEBERGOTT, Stanley. Consumer expenditure: new measures and old motives. Princeton, N.J.: Princeton University press, 1996. 286p. MORTON, Fiona Scott, Zettelmeyer, Florian and Silva-Risso, Jorge. Consumer information and price discrimination: does the internet affect the pricing of new cars to women and minorities? Cambridge, MA: National Bureau of Economic Research, 2001. 33p.

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ROTHMAN, Dale S. Three essays on environmental economics: a critial analysis of climate change policy research, price and income elasticities for consumer. Charlotte, NC: UMI Publications, 1993. SANTERRE, Rexford E. and Vernon, John A. Assessing consumer gains from a drug price control policy in the U.S. Cambridge, MA: National Bureau of Economic Research, 2005. 27p. SCHIFF, Maurice W. Impact of two-tier producer and consumer food pricing in India. Washington, D.C.: World Bank, 1993. 32p. SHAPIRO, Mathew D. and Wilcox, David W. Mismeasurement in the consumer price index: an evaluation. Cambridge, MA: National Bureau of Economic Research, 1996. 67p. WATANABE, Katsunori, Watanabe, Takayuki and Watanabe, Tsutomu. Tax policy and consumer spending: evidence from Japanese fiscal experiments. Cambridge, MA: National Bureau of Economic Research, 1999. 40p.

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Consumer Protection
0671 0672 0673 0674 AHMAD, Farooq. Consumer protection in India: problems and prospects. New Delhi: APH Publication Corporation, 1999. 456p. AMERICAN Bar Association. Consumer protection handbook. Chicago: American Bar Association, 2005. 126p. ARORA, Renu. Consumer grievances redressal. New Delhi: Manak, 2005. 240p. BAJARI, Patrick, Benkard, C. Lanier and Krainer, John. House prices and consumer welfare. Cambridge, MA: National Bureau of Economic Research, 2003. 18p. BASU, P. Consumer Protection digest 1991-1998. Delhi: Vinod Publication House, 1999. 2v. BROWN, Andrew. Customer care management. Oxford: ButterworthHeinemann, 1991. 119p. CONSUMER behaviour and consumer protection in India, edited by Meenu Agarwal. New Delhi: New Century, 2006. 309p. CONSUMER protection 2000: public interest and corporate priorities in the 1990s, edited by Dennis Campbell, Anthony M.D. Kirwan and Joy Fisher. Deventer, MA: Kluwer Law International, 1994. 400p. CONSUMER protection in financial services, edited by Peter Cartwright. The Hague: Kluwer Law International, 1999. 288p.

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CONSUMER Unity and Trust Society. State of the Indian consumer: analyses of the implementation of the United Nations guidelines for Consumer Protection, 1985 in India. Jaipur: CUTS, 2001. 218p. CORPORATE National Consumer Council. Fourth right of citizenship: a review of local advice services. London: The Council, 1977. 80p. DEL VECCHIO, Gene. Creating ever-cool: a marketers guide to a kids heart. Gretna, LA: Pelican, 1997. 253p. DHIR, Raman. Consumer protection rights in India: awareness and attitudes of selected consumers and marketers. Ludiana: Department of Business Management, College of Basic Sciences and Humanities, Punjab Agriculture University, 1995. 55p. ECONOMIC and Social Commission for Western Asia. Consumer protection under a liberalized trade system in selected countries of the ESWA region. New York: United Nations, 2000. 108p. FINANCIAL markets in India and protection of investors, edited by Shri Ram Khanna. New Delhi: New Century, 2004. 268p. FLEISCHER, Joe, and Read, Brendan. Complete guide to customer support: how to turn technical assistance into a profitable relationship. New York: Group West, 2002. 272p. FRYE, Judith E. Consumer protection programs, Department of Agriculture, Trade, and Consumer Protection, Department of Justice: an evaluation. Madison, WI: Wisconsin Legislative Audit Bureau, 1997. (Report no. 9720). GALINDE, Shekhar S. Consumer Protection Act and issues before medical profession. Mumbai: Tata Institute of Social Sciences, 1995. GAMBHIR, Cheena. Consumer protection administration: organisation and working. New Delhi: Deep and Deep, 2007. GAMPALA, Bhashyam. Consumer protection in India: a study of select consumer in Andhra Pradesh. Hyderabad: Osmania University, 2001. (Ph.D. Thesis). GROVER, S.K. Trademark/brand duplication and consumer protection. New Delhi: Deep and Deep, 1996. 270p. GUPTA, Rajesh. Consumer protection digest, 1986-1998. New Delhi: Bharat Law House, 1999. HAUSMAN, Jerry and Leibtag, Ephraim. Consumer benefits from increased competition in shopping outlets: measuring the effect of Wal-mart. Cambridge, MA: National Bureau of Economic Research, 2005. 32p.

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HUGHES, James W, Moore, Michael J. and Snyder, Edward A. Napsterizing pharmaceuticals: access, innovation and consumer welfare. Cambridge, MA: National Bureau of Economic Research, 2002. 54p. INTERNATIONAL Conference on Consumer Protection. Implementation of the United Nations guidelines for consumer protection. Jaipur: Consumer Unity and Trust Society, 1997. INTERNATIONAL Conference on Consumer Protection: Consumer in the Global Age(1997: New Delhi). Consumer protection for Asia and the Pacific: proceedings. New York: Department of International Economic and Social Affairs, United Nations, 1998. 123p. JASWAL, Girish Chand. Consumer protection in India: consumer awareness functioning of consumer associations and redressal agencies in Chandigarh. Chandigarh: Punjab University, 2000. (Ph.D. Thesis). JORGENSON, Dale W. Welfare. Cambridge: MIT Press, 1997. 540p. KAPTAN, S.S. Rural consumers and consumer protection. New Delhi: Sarup, 2004. 86p. KAPTAN, S.S. and Khan, Shoeb. Media and consumer protection. New Delhi: Sarup, 2004. 92p. KATZ, Phyllis Alberts. Feminist dollar: the wise womens buying guide. New York: Plenum Press, 1997. 432p. KERTON, Robert R. Double standards: consumer and worker protection in an unequal world. Ottawa: North-South Institute, 1990. 40p. KHANDELA, Man Chand. Consumer: protection in India. Jaipur: Shyam Prakashan, 2001. 216p. KING, Donald Barnett and Gao Tong. Consumer protection in China: translations, developments and recommendations. Littleton, Colo: F.B. Rothman, 1991. 142p. KNITTEL, Christopher R. and Stango, Victor. Incompatibility, product attributes and consumer welfare: evidence from ATMs. Cambridge, MA: National Bureau of Economic Research, 2004. 43p. KUGLIN, Fred A. Customer-centered supply chain management: a linkby-link guide. New York: AMACOM (American Management Association), 1998. 278p. KUMAR, Niraj. Consumer protection in India. New Delhi: Himalaya, 1999. 338p. LIPSEY, Robert E. and Swedenborg, Birgitta. High cost of eating; agricultural protection and international differences in consumer food prices. Cambridge: National Bureau of Economic Research, 1993.

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LIZZY, E.A. Consumer protection its special reference to the role of women in Kerala. Kochi: Cochin University of Science and Technology, 1997. (Ph.D. Thesis). MARGARET, Lucke. Customer guide to new pricing. Washington, D.C.: U.S. General Services Administration, 2000. v.p. MHASKE, Deelip Dattatraya. Review of medical negligence cases under the Consumer Protect Act, 1986: a study in Mumbai. Mumbai: Tata Institute of Social Sciences, 2003. 165p. MICHIGAN. Department of Agriculture. Consumer Protection Section. Consumer protection program: annual reports. Williamston, MI: Michigan Department of Agriculture MURUGAIAH, V. and Daniel, K.S. Consumer protection in Karnataka: a diagnostic study. Dharwad: Karnatak University, 2001. (Ph.D. Thesis). MUZZINI, Elisa. Consumer participation in infrastructure regulation. Washington, D.C.: The World Bank, 2005. 51p. NIJHAWAN, V.K. Consumer protection practice and procedure. Delhi: Vinod Publication House, 1994. 718p. NOLDE, Edward P. Handbook: Virginia Consumer Protection Act of 1977. Richmond: Office of Attorney General, Commonwealth of Virginia, 1993. v.p. NORAUSKY, Patrick H. Customer and supplier innovation team: guidebook. Milwaukee, WI: ASQ Quality Press, 2000. 259p. NORRGARD, Lee E. and Norrgard, Julia M. Consumer fraud: a reference hand book. Santa Barbara, Calif: ABC-CLIO, 1998. 338p. NORTH Carolina. General Assembly. Legislative Research Commission. Consumer protection: report. Raleigh, N.C.: The Commission, 1991. v.p. PANTA, Murali Prasad. Economic and legal aspects of consumer protection in India with a comparison of the German experience. Hyderabad: University of Hyderbad, 1999. (Ph.D. Thesis). PAVLEEN. Consumer decision making. New Delhi: Deep and Deep, 2006. 227p. PRAKASH, Gyan. Consumer protection. New Delhi: D.K., 2003. PRASUNA, V. To study the awareness and behaviour of consumers and sellers towards consumer protection rights. Ludhiana: Department of Family Resource Management, College of Home Science, Punjab Agriculture University, 2000. 979p.

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0724 0725 0726 0727 0728 0729 0730 0731

PROSECUTING and defending customer claims against stockbrokers. Mechanicsburg, Pa.: Pennsylvania Bar Institute, 2002. 386p. SARAF, Dwarika Nath. Law of consumer protection in India. Bombay: N.M. Tripathi, 1990. 259p. SCHULTZ, Garry. Customer care and contact center handbook. Milwaukee: ASQ Quality Press, 2003. 271p. SHALLA, T.N. Consumer protection with special reference to public utility services. Jammu: University of Jammu, 1991. (Ph.D. Thesis). SHARMA, Chandrakant. Role of consumer organisations in consumer protection. Shimla: Himachal Pradesh University, 1993. (Ph.D. Thesis). SHARMA, Deepa. Consumer grievance redressal under the consumer protection. New Delhi: D.K., 2002. SHETH, Jagdish N. and Mittal, Banwari. Costomer behaviour: a managerial perspective. Cincinnati, Ohio: South Western, 2004. v.p. SIDRAM, Umarani Nehru. Study of consumer sovereignty with special reference to consumer disputes redressal agencies. Pune: University of Pune, 2002. (Ph.D. Thesis). SOTHI, Rachagan S. Model law for consumer protection in Asia: reflections on its scope and content. Jaipur: Consumer Unity and Trust Society, 1997. SPURIONS and counterfeit products protection of consumers interest. New Delhi: S.N., 1991. 50p. STEGMAN, T. On the effects of union-employer bargaining on consumer welfare. New South Wales: University of New South Wales, 1992. 10p. TATA Reddy, P. Study in consumer protection and satisfaction in selected organisations in Visakhapatnam. Waltair: Andhra University, 2003. (Ph.D. Thesis). TIAN, Kelly and Keep, Bill. Customer fraud and business responses: let the marketer beware. Westport: Quorum Books, 2002. 251p. UNITED States. Federal Trade Commission Staff. Anticipating the 21st century: a report. Washington, D.C.: Federal Trade Commission, 1996. 2v. Consumer Protection Act, 1986: bare act with short notes. New Delhi: Universal Law Publishing, 2000. 30p. VIJAI KUMAR. Performance evaluation of Himachal Pradesh state cooperative marketing and consumer federation Limited. Shimla: Himachal Pradesh University, 1996. (Ph.D. Thesis).

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0740 0741

VUKOWICH, William T. Consumer protection in the 21st century: a global perspective. Ardsley, NY: Transnational Publishers, 2002. 573p. WHITLOCK, Tammy C. Crime, gender and consumer culture in nineteenthcentury. London: Ashgate, 2005. 200p.

Consumer Relations
0742 0743 0744 ANDERSON, Kristin and Kerr, Carol. Customer relationship management. New York: McGraw-Hill, 2002. 164p. ANTON, Jon. Customer relationship management: making hard decisions with soft numbers. Upper Saddle River, NJ: Prentice-Hall, 1996. 183p. ANTON, Jon and Petouhoff, Natalie L. Customer relationship management: the bottom line to optimizing your ROI. Upper Saddle River, NJ: PrenticeHall, 2002. 254p. BACH, Voler and OSterle Hubert. Customer relationship management in der Praxis. Berlin: Springer, 2000. 236p. BODENBERG, Thomas M. Customer relationship management: new ways of keeping the customer satisfied. New York: Conference Board, 2001. 62p. CALL center customer relationship management handbook and study guide, edited by Brad Cleveland and Debbie Harne. Annapolis, MD.: Call Center Press, 2004. v.p. CARTER, Tony. Customer advisory boards: a strategic tool for customer relationship building. New York: Best Business Books, 2003. 162p. CONSUMER loyalty: a report on a research survey. London: Office of Fair Trading, 1990. 52p. CUSTOMER relationship management in electronic markets, edited by Gopalkrishnana R. Iyer and David Bejou. Binghamton, NY: Best Business Books, 2004. 113p. CUSTOMER relationship management: a key to corporate success, edited by V. Venkata Ramana and G. Somayajulu. New Delhi: Excel Books, 2003. 368p. CUSTOMER relationship management: a strategic imperative in the world of e-business, edited by Stanley A. Brown. Toronto: John Wiley, 2000. 345p. CUSTOMER relationship management: emerging concepts, tools and applications, edited by Jagdish N. Sheth, Atul Parvatiyar and G. Shainesh. New Delhi: Tata McGraw-Hill, 2001. 544p.

0745 0746

0747

0748 0749 0750

0751

0752

0753

BOOKS 53 / 53

0754 0755 0756 0757 0758 0759

FOOD and consumer affairs, edited by Tiwari, Satish. New Delhi: D.K., 2000. FORDE, John E. Customer relations and rapport. Mason, OH: SouthWestern Thompson Learning, 2002. 126p. FREEDMAN, Carol and Major, Grace. Take charge: how to manage your customer relationships. Illinois, USA: Sigma Books, 1992. 133p. GOSNEY, John W. and Boehm, Thomas P. Customer relationship mangement essentials. Roseville: Prima Tech, 2000. 234p. HARVARD business review on customer relationship management. Boston: Harvard Business School Press, 2001. 192p. HATRY, Harry P., et.al. Customer surveys for agency mangers: what managers need to know. Washington, D.C.: Urban Institute Press, 1998. 117p. KINCAID, Judith W. Customer relationship management: getting it right! Upper Saddle River, N.J.: Prentice-Hall, 2003. 480p. KUMAR, V. and Reinartz, Werner J. Customer relationship management: a database approach. Hoboken: Wiley, 2006. 323p. MAJOR, Grace. Take charge: how to manage your customer relationships. 2nd ed. Illinois, USA: Sigma Books, 1994. 266p. MUTHER, Andreas. Customer relationship management: electronic customer care in the new economy. Berlin: Springer, 2002. 137p. NALLY, Margaret. International public relations in practice: first hand experience of 14 professionals. London: Kogan Page, 1991. 213p. PEARSON, Stewart. Building brands directly: creating business value from customer relationships. London: Macmillan Press, 1996. 431p. PEELEN, Ed. Customer relationship management. Harlow: Financial Times Prentice-Hall, 2005. 433p. RAAB, Gerhard and Lorbacher Nicole. Customer relationship management. Heidelberg: I.H. Sauer, 2002. 129p. RAJOLA, Federico. Consumer relationship management: organizational and technological perspetives. Barlin: Springer, 2003. 172p. SHARP, Duane E. Customer relationship management systems handbook. Boca Raton: Auerbach Publications, 2003. 242p. STONE, Gene. Customer relationship management. Atlanta: LOMA, 2002. 344p.

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CONSUMERS: A SELECT BIBLIOGRAPHY

0771

SWIFT, Ronald S. Accelerating customer relationships using CRM and relationship technologies. Upper Saddle River, NJ: Pearson Eduction, 2000. 512p. ZIKMUND, William G., Mcleod, Raymond and Gilbert, Faye W. Customer relationship management: integrating marketing strategy and information technology. Hoboken, N.J.: Wiley, 2003. 179p.

0772

Consumer Research
0773 ABRAMS, Bill. Observational research handbook: understanding how consumers live with your product. Oxford: NTC Business Books, 2001. 277p. BEARDEN, William O. and Netemeyer, Richard G. Handbook of marketing scales: mutitem measures for marketing and consumer behaviour research. Thousand Oaks, Calif: Sage, 1999. 552p. CONSUMER behaviour: research and influences, edited by Margaret K. Hogg. London: Sage, 2005. 3v. CONSUMER research: postcards from the edge, edited by Stephen Brown and Darach Turley. London: Routledge, 1997. 406p. CONSUMER value: a framework for analysis and research, edited by Morris B. Holbrook. London: Routledge, 1999. 203p. CONTEMPORARY consumption rituals: a research anthology, edited by Cele Otnes and Tina M. Lowrey. Mahwah, NJ: Lawrence Erlbaum Associates, 2004. 360p. CUSTOMER service delivery: research and best practices, edited by Lawrence Fogli. San Francisco: Jossey-Bass, 2006. 315p. ELGAR companion to consumer research and economic psychology, edited by Peter E. Earl and Simon Kemp. Cheltenham, UK: Edward Elgar, 1999. 649p. FIRAT, A. Fuat and Dholakia, Nikhilesh. Consuming people: from political economy to theaters of consumption. London: Routledge, 1998. 194p. FOXALL, Gordon Robert. Consumers in context: the BPM research program. New York: Routledge, 1996. 552p. HACKETT, Paul. Conservation and the consumer: understanding environmental concern. London: Routledge, 1995. 229p. HACKLEY, Christopher E. Doing research projects in marketing, management and consumer research. London: Routledge, 2003. 210p.

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0779 0780

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0785

HERRMANN, Melissa J. and Roe, Brian. Consumer research on tracking approaches and product versus supplier labeling. Washington, D.C.: National Council on Competition and the Electric Industry, 1998. 14p. HILL, Dan. Body of truth: leveraging what consumers cant or wont say. Hoboken, N.J.: Wiley, 2003. 267p. HIRSCHMAN, Elizabeth C. and Holbrook, Morris B. Postmodern consumer research. Thousand Oaks, Calif: Sage, 1992. 146p. HOLBROOK, Morris B. Consumer research: introspective essays on the study of consumption. Thousand Oaks, Calif: Sage, 1995. 419p. INTERNATIONAL Seminar on Multilateral Frameworks for Investment (1997: Geneva). Report: investments, consumers development and the environment. Jaipur: Consumer Unity and Trust Society, 1997. 92p. INTERPRETIVE consumer research: paradigms, methodologies and applications, edited by Suzanne C. Beckmann and Richard H. Elliott. Copenhagn: Handelshojskolens Forlag, 2000. 365p. JAGTAP, D. Jyothi. Consumer behaviour: a study of urban woman. Nanded: Swami Ramanand Teerth Marathwada University, 1997. (Ph.D. Thesis). LAAKSONEN, Pirjo. Consumer involvement: concepts and research. London: Routledge, 1994. 220p. LEVY, Sidney J. Brands, consumers symbols and research. Thousand Oaks, Calif: Sage, 1999. 590p. MARIAMPOISKI, Hy. Enathography for marketers: a guide to consumer immersion. London: Sage, 2006. 252p. MARKETING and consumer research in the public interest, edited by Ronald Paul Hill. Thousand Oaks, Calif: Sage, 1996. 230p. McMILLAN, James H. Educational research: fundamentals for the consumer. 4th ed. Boston, MA: Allyn and Bacon, 2004. 379p. MCQUARRIE, Edward F. Market. Research toolbox: a concise guide for beginners. New Delhi: Sage, 2005. 224p. MITCHELL, Marilyn L. Employing qualitative methods in the private sector. Thousand Oaks, Calif: Sage, 1998. 73p. MODAHL, Mary. Now or never: how companies must change today to win the battle for internet consumers. New York: Harper Business, 2000. 237p. RESEARCHING health care consumers: critical approaches, edited by Jennifer Burr and Paula Nicolson. Basingstoke: Palgrave Macmillan, 2005. 227p.

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CONSUMERS: A SELECT BIBLIOGRAPHY

0801 0802

SMITH, Scott M. and Albaum, Gerald S. Fundamental of marketing research. New Delhi: Sage, 2005. 896p. STONE, Merlin, Bond, Alison and Foss, Bryan. Consumer insight: how to use data and market research to get closer to your customer. London: Kogan Page, 2004. 256p. SUMATHI, S. and Saravanavel, P. Marketing research and consumer behaviour. New Delhi: D.K., 2003. WALKER, T.C. and MILLER, Richard K. 2000 Retail and consumer Ecommerce market research handbook. New York: Richard K. Miller and Associates, 2000. 577p. WHITELEY, Richard C. and Hessan, Diane. Customer centered growth: five proven strategies for building competitive advantage. Reading, Mass: Addison-Wesley Publication, 1996. 320p. ZINKHAN, George M. Advertising research: the internet, consumer behaviour and strategy. Cincinati, Ohio: South- Western, 2000. 281p.

0803 0804

0805

0806

Consumer Satisfaction. Consumer Needs

0807 AHLFORS, U.G., et.al. UKU-SERS-Pat and UKU-ConSat-two new rating scales for side effects of psychotropic drugs and consumer satisfaction with care. Oslo: Scandinavian University Press, 2001. 96p. ALBRECHT, Karl. Service advantage: how to identify and fulfill customer needs. Homewood, III: Dow Jones-Irwin, 1990. 240p. ALLEN, Derek R. Customer satisfaction research management: a comprehensive guide to integrating customer loyalty and satisfaction metrics in the management of complex organizations. Milwaukee: ASQ Quality Press, 2004. 248p. BEHAVIOURAL basis of consumer choice, edited by Gordon R. Foxall. London: Routledge, 2002. 384p. BENJAMIN, Beryl. Beginners guide to using conusmer satisfaction questionnaires. Sheffield: Beryl Benjamin, 1994. 24p. BERGMAN, Bo and Klefsjo, Bengt. Quality from customer needs to customer satisfaction. 2nd. New Delhi: Overseas Press, 2006. 606p. BEST customers: demographics of consumer demand. 3rd ed. Ithaca, NY: New Strategist Publications, 2004. 768p. BOSSHART, David. Cheap: the real cost of the global trend for bargins, discounts and consumer choice. London: Kogan Page, 2006. 197p. BOWEN, David. Consumer satisfaction and dis-satisfaction with longhaul inclusive tours. London: Oxford Brookes University, 1998.

0808 0809

0810 0811 0812 0813 0814 0815

BOOKS 57 / 57

0816 0817 0818 0819

CHANG, Richard Y. and Kelly, P.K. Satisfying internal customers first. London: Kogan Page, 1995. 104p. CONSUMER satisfaction index 2005: sector report: clothing. London: Verdict Research, 2005. 24p. CONSUMER satisfaction survey. Scotland: Market Research Scotland, 1990. CONTRIBUTION to consumer demand and econometrics: essays in honor of Henri Theil, edited by Ronald Bewley and Tran Van Hua. New York: St. Martins Press, 1992. 271p. COYLE, Joanne. Consumer satisfaction with primary care: report to the Department of Health. Canterbury: Centre for Health Service Studies, University of Kent, 1992. CROLL, Elisabeth J. Chinas new consumers: social development and domestic demand. Oxford: Taylor and Francis, 2006. 384p. CUSTOMER choice: finding value in retail electricity markets, edited by Ahmad Faruqui and J. Robert Malko. Vienna, Va: Public Utilities Reports, 1999. 365p. CUSTOMER choice: purchasing energy in a deregulated market, edited by Albert Thumann. Lilburn, GA: Fairmont Press, 1999. 234p. CUSTOMER is always right!: thought-provoking insights on the importance of customer satisfaction from todays business leaders, Complied by Armen J. Kabodian. New York: McGraw-Hill, 1996. 153p. CUSTOMER satisfaction in the service sector. Tokyo: Asian Productivity Organization, 2000. 144p. CUSTOMER satisfaction measures, year-end 2000 report. Saint Paul: Policy, Planning and Measures Office, 2001. 22p. DENOVE, Chris and Power, J.D. Satisfaction: how every great company listens to the voice of the customer. New York: Penguin Group, 2006. 288p. DESCHAMP, Phillip. Customer satisfaction: a survey of students in Western Australian government schools and their parents about their level of satisfaction with their school. Perth, W.A.: The Department, 1996. v.p. DUTKA, Alan F. AMA handbook for customer satisfaction. Lincolnwood: NTC Business Books, 1994. 231p. EL-MENIAWY, Aisha Moustafa. Investigation of consumption patterns and consumer satisfaction with the provision of pharmaceutial products in the Egyptian market: an empirical study. Sheffield: University of Sheffield, 1991.

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CONSUMERS: A SELECT BIBLIOGRAPHY

0831 ELICITATION of preferences, edited by Baruch Fichhoff and Charles F. Manski. Boston: Kluwer Academic, 2000. 275p. 0832 FOXALL, Gordon R. Sources of consumer satisfaction with Birminghams International Convention Centre. Birmingham: Research Centre for Consumer Behaviour, University of Birmingham, 1995. 23p. FREEMANTLE, David. What customers like about you: adding emotional value for service excellence and competitive advantage. London: Nicholas Brealey, 1998. 304p. FRY, Vanessa. Abstention and aggregation in consumer demand: zero tobacco expenditures. London: Institute for Fiscal Studies, 1991. 33p. GITOMER, Jeffrey H. Customer satisfaction is worthless, customer loyalty is priceless: how to make customers love you, keep them coming back and tell everyone they know. Austin: Bard Press, 1998. 288p. GULSHAN, S.S. Consumer protection and satisfaction (legal and managerial dimension). Madras: Willey Eastern, 1994. IRVINE, I.J. and Sims, W.A. Measuring consumer surplus with unknown hicksian demands. Sydney: University of Sydney, 1995. JACKA, J. Mike and Keller, Paulette J. Business process mapping: improving customer satisfaction. New York: John Wiley, 2002. 320p. JACKSON, Janet L., Koppen, Peter J. Von and Herbrink, Janet C. M. Does the service meet the needs: an evaluation of consumer satisfaction with specific profile analysis and investigative advice as offered by the Scientific Criminal Intelligence Divison. Leiden: NSCR, 1993. 45p. JADHAV, Padmakar Bhimrao. Consumer satisfaction and perceived quality of health care services in corporate hospitals. Hyderabad: Osmania University, 2004. (Ph.D. Thesis). JOHNSON, Michael D. and Gustafsson, Anders. Improving customer satisfaction, loyalty and profit: an integrated measurement and management system. San Francisco: Jossey-Bass, 2000. 214p. KAUR, Hardeep. Study of consumers satisfaction from apni mandi in Ludhiana. Ludhiana: Department of Family Resource Management, College of Home Science, Punjab Agriculture University(Ph.D. Thesis) KESSLER, Sheila. Customer satisfaction toolkit for ISO 9001:2000. Milwaukee: ASQ Quality Press, 2003. 80p. KHANOOJA, Reena. Evaluation of protection of consumer interests in India- a study of women consumers of Kota region. Kota: Vardhaman Mahaveer Open University, 2005. (Ph.D. Thesis).

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0841

0842

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0845 0846 0847 0848 0849 0850

KORTE, Christian. Customer Satisfaction Measurement. Frankfurt am Main: P. Lang, 1995. 292p. LLOYD, Nicola. Employment Service National Consumer Satisfaction Survey 1995. Great Britain: Employment Service Agency, 1995. LOUVIERE, Jordan J. Stated choice methods: analysis and applications. Cambridge: Cambridge University Press, 2000. 402p. LUCE, Mary Frances. Emotional decisions, tradeoff difficulty and coping in consumer choice. Chicago: University of Chicago Press, 2001. 209p. MARTIN, David M. Dealing with demanding customers: how to turn complaints into opportunities. London, GB: Pitman Publishing, 1994. 182p. MARY, Frances Luce, Bettman, James R. and Payne, John W. Emotional decisions: tradeoff difficulty and coping in consumer choice. Chicago: University of Chicago Press, 2001. 209p. MCNEALY, Roderick M. Making customer satisfaction happen: strategy for delighting customers. London: Chapman and Hall, 1994. 192p. MURPHY, Tom. Web rules: how the internet is changing the way consumers make choices. Dearborn, IL: Dearborn, 2000. 303p. MURTY, K.N. Effects of changes in household size, consumer taste and preferences on demand pattern in India. Delhi: Centre for Development Economics, 2000. 43p. (CDE working paper no. 72). NAUMANN, Earl and Giel, Kathleen. Customer satisfaction measurement and management: using the voice of the customer. Cincinnati: Thomson Executive Press, 1995. 457p. NIELSEN, A.G. AND Heller, Al. Customer-Centric category management: how to increase profits by managing categories based on consumer needs. New York: Willey, 2005. 368p. NORTHEN, James and Footman, Tanya. Expanding consumer choice. Watford: IGD, 2002. 268p. OLSTEIN, Myron A., Stanford, Melissa J. and Day, Charles E. Customer satisfaction: best practices for a continually improving customer responsive organisation. Denver, CO: American Water Works Association, 2001. 286p. PATRICK, Robert H. and Wolak, Frank A. Estimating the customer-level demand for electricity under real-time market prices. Cambridge, MA: National Bureau of Economic Research, 2001. 74p. PUDNEY, Stephen. Rationing and consumer demand in China: simulating the effects of a reform of the urban food pricing system. London: London School of Economics, 1991.

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0860

PURHOHIT, Hatish Ch. Development of a model to predict consumer satisfaction and complaining behaviour. Srinagar: Hemwati Nandan Bahuguna Garhwal University, 2000. (Ph.D. Thesis). REDUCING the environmental stress of consumption without affecting consumer satisfaction. Geneva: United Nations Conference on Trade and Development, 1994. RIZZO, John A. and Zeckhauser, Richard. Generic scrip share and the price of brand-name: the role of consumer choice. Cambridge, MA: National Bureau of Economic Research, 2005. 42p. ROSENBURG, L. Dependency and consumer satisfaction in sheltered housing: an analysis of the 1991 Bield Tenant Survey. Edinburgh: Edinburgh College of Art, 1994. (Edinburgh College of Art School of Planning and Housing Research paper no. 55). SANDHU, H.S. Consumer demand in India: with special reference to Punjab and Gujarat. Amritsar: Guru Nanak Dev University, 1990. 312p. SATTERTHWAITE, Ann. Going shopping: consumer choices and community consequences. New Haven: Yale University Press, 2001. 386p. SCITOSKY, Tibor. Joyless economy: the psychology of human satisfaction and consumer dissatisfaction. Rev.ed. New York: Oxford University Press, 1992. 334p. SCOTT, Dru. Customer satisfaction: practical tools for building important relationships. 3rd ed. Menlo Park: Crisp Publications, 2000. 118p. SRINIVASARAO, T. Life style influences on consumer choice: a study of selected products in twin cities of Hyderabad. Warangal: Kakatiya University, 2000. (Ph.D. Thesis). TIMM, Paul. Customer service: career success through customer satisfaction. Review edition. New York: Prentice-Hall, 2004. 240p. TIWARI, Ranjana. Study of the functioning of JA group of hospital services with reference to consumers satisfaction. Gwalior: Jiwaji University, 2003. (Ph.D. Thesis). VAVRA, Terry G. Customer satisfaction measurement simplified: a stepby-step guide for ISO 9001:2000 certification. Milwaukee: ASQ Quality Press, 2002. 307p. VYAS, Parimal H. Managing and Measuring consumer satisfaction (todays marketing mantra). Jaipur: Books Enclave, 2002. 251p. WORLD Customer Service Congress (1st:1997 October 29-31: Tysons Corner, Virginia, USA). Customer satisfaction management frontiers-I: selected papers. Fairfax, VA: CIC Group, 1997. v.p.

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0867 0868

0869 0870

0871

0872 0873

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0874

YAU, Oliver H.M. Consumer behaviour in China: customer satisfaction and cultural values. London: Routledge, 1994. 285p.

Consumer Services
0875 ANASTASIA, Trena T. Customerize: melding generations with customer service. Longmont, CO: Rocky Mountain Institute for Leadership Advancement, 2001. 140p. APPLETON, Jo Ann, et.al. Customer service in insurance: improving your skills. 2nd ed. Atlanta, GA: LOMAs Associate Customer Service Program, 1999. 284p. ARDITO, Stephanie C. Customer services and user training. Philadelphia, PA: National Federation of Abstracting and Information Services, 1991. 125p. ARMISTEAD, Colin G. Outstanding customer service: implementing the best ideas from around the world. Burr Ridge, III: Irwin, 1994. 274p. BAILEY, Richard, Huggins, Kenneth and Long, Dani L. Customer service in insurance: improving your skills: an interactive interpersonal skills textbook/workbook. Atlanta: Life Office Management Association, 1991. 252p. BAIRD, Kristin. Customer service in health care: a grassroots approach to creating a culture of service excellence. San Francisco: Health Forum, 2000. 162p. BATRA, Promod. Simple ways to manage your service customers: service management ideas. New Delhi: Think Inc, 1996. 76p. BECKER, Hal. At your service: calamities, catastrophes and other curiosities of customer services. New York: Wiley, 1998. 258p. BLANDING, Warren. Customer service operations: the complete guide. New York: AMACOM (American Management Association), 1991. 422p. CARLAW, Peggy and Deming, Vasudha Kathleen. Big book of customer service training games: quick, fun activities for training customer service reps, salespeople and anyone else who deals with customers. New York: McGraw-Hill, 2000. 365p. CARTER, Wendy. Customer service: trainers guide. New York: McGrawHill, 1994. v.p. CHARLES, C. Leslie. Customer service companion: the essential handbook for those who serve others. East Lansing, Mich: Yes Press, 1996. 203p. CHRISTOPHER, Martin. Customer service planner. Oxford: ButterworthHeinemann, 1992. 125p.

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0888 CLARKE, George R.G. and Wallstern, Scott, J. Universally bad service: providing infrastructure services to rural and poor urban consumers. Washington, D.C.: World Bank, 2002. 54p. 0889 0890 0891 0892 0893 COLBARY, Richard E. Customer service in the printing industry Sewickley, PA: GATF Press, 2001. 174p. CUSTOMER service and professionalism for women, edited by Linda Ellis Eastman. Madison, WI: Goblin Fern Press, 2006. 298p. CUSTOMER service best practices: case studies and strategies, edited by Ron Zemke and John A. Woods. Amherst, Mass: HRD Press, 1998. v.p. CUSTOMER service for tellers: 75 tested tips. Waterford, CT: Bureau of Business Practice, 1998. 47p. CUSTOMER service programs in ARL libraries: a SPEC kit, complied by George J. Soete. Washington, DC: Association of Research Libraries, 1998. 93p. CUSTOMER service training: from training and development. Alexandria, Va: American Society for Training and Development, 1992. 57p. CUSTOMER support and service: the key to profitability and customer loyalty. Los Angeles: Strategic Directions International, 2003. 127p. DOANE, Darryl S. and Sloat, Rose D. Customer service activity book: 50 activities for inspiring exceptional service. New York: AMACOM (American Management Association), 2005. 302p. EGGLAND, Steven A. and Britten, Michael J. Customer service: serve us, America. Upper Saddle River, N.J.: Prentice-Hall, 2002. 192p. EVENSON, Renee. Customer service training 101: quick and easy techniques that get great results. New York: AMACOM (American Management Association), 2005. 207p. FARAH, Barry S. Customer success: beyond customer service to the spirit of enterprise throughout the ranks. New York: Baron Books, 1998. 118p. FORD, Lisa. Customer service excellence: its in the details. West Des Moinces, Iowa: American Media Publishing, 1997. 95p. FRIEDMAN, Nancy. Customer services nightmare. Menlo Park, CA: Crisp Publishing, 1998. 149p. GABBOTT, Mark and Hogg, Gillian Consumers and services. Chichester: John Wiley, 1998. 271p. GEE, Val and Gee, Jeff. Customer service training tool kit: 60 activities for delivering super service to customers. New York: McGraw-Hill, 2000. 365p.

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0904 GLANZ, Barbara A. Customer service professionals idea-a-day guide: 250 ways to absolutely dazzle your customers every business day of the year. Chicago: Dartnell Corporation, 1997. 250p. 0905 GRUBBS, Ray M. and Reidenbach, Eric R. Customer service renaissance: lessons from the banking wars. Chicago, Ill: Bankers Publication Company, 1991. 209p. 0906 HABERER, Jo Ann B. Customer service in the information age: a common sense approach to high-tech help. Boston, MA: Thomson, 2004. 106p. 0907 HARRIS, Elaine K. Customer service: a practical approach. 4th ed. Upper Saddle River, NJ: Pearson Prentice-Hall, 2006. 192p. 0908 HUGGINS, Kenneth, Long, Dani L. and Sundberg, Caroline W. Customer service in insurance: principles and practices. 2nd ed. Atlanta, GA: Life Office Management Association, 1997. 396p. 0909 KAMIN, Maxine. Customer service training. Boston, MA: Elsevier, 2006. 207p. 0910 LAKE, Neville and Hickey, Kristin. Customer service workbook. London: Kogan Page, 2002. 223p. 0911 LAUDERBAUGH, J.J. Customer service management in a telemarketing environment: the key to corporate survival. Norwalk, CT: Technology Marketing Corporation, 1994. 139p. 0912 LEEBOV, Wendy. Customer service in health care. Chicago, IL: American Hospital Publishing, 1990. 28p. 0913 LELAND, Karen and Bailey, Keith. Customer service for dummies. 3rd ed. Indianapolis, IN: Wiley, 2006. 380p. 0914 LEVESQUE, Paul. Customer service from the inside out made easy. Irvine, CA: Enterpreneur Press, 2006. 230p. 0915 LUCAS, Robert W. Customer service: skills and concepts for success. New York: Glencoe, 2002. 532p. 0916 MACNEILL, Debra. Customer service excellence. West Des Moines, IA: American Media Publishing, 1994. 95p. 0917 MARTIN, Carolyn A. and Tulgan, Bruce. Customer service intervention: bottom-line tactics for front-line managers. Amherst, Mass: HRD Press, 2003. 176p. 0918 MCCLENDON, Bruce W. Customer service in local government: challenges for planners and managers. Chicago: Planners Press, American Planning Association, 1992. 226p.

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CONSUMERS: A SELECT BIBLIOGRAPHY

0919 0920

McLEAN, Ceryl. Customer service letters ready to go. Lincolnwood, Ill: NTC Business Books, 1996. 150p. McLEAN-CONNER, Penni. Customer service: utility style: proven strategies for improving customer service and reducing customer care costs. Tulsa, Okla: Penn Well Corporation, 2006. 325p. MILLER, Glenn. Customer service and innovation in libraries. Fort Atkinson: Highsmith Press, 1996. 93p. MORROW, Peggy. Customer service: how to do it right!: a do-it-yourself strategy to keep your customers loyal, attract new ones, and increase your. Asheville, NC: Southern Mountains Press, 2005. 224p. MORROW, Peggy. Customer service: the key to your competitive edge. New York: American Institute of Certified Public Accountants, 1995. v.p. QUINLAN, Kathryn A. Customer service representative. Mankato, Mn: Capstone High, 1999. 48p. RAMUNDO, Michael. Complete customer service model letter and memo book. Englewood Cliffs, N.J.: Prentice-Hall, 1995. 360p. RAMUNDO, Michael C. Complete book of ready-to-use customer service scripts. Paramus, N.J.: Prentice-Hall, 1997. 410p. RAO, Nageswara S.B. and Madhavi, C. Customer service excellence: trends and strategies. New Delhi: Kanishka, 2004. 478p. ROBERTS-PHELPS, Graham. Customer service games for trainers. Burlington, VT: Gower Publishing, 2000. 171p. SIEHL, Caren and Bowen, David. Customer service in finance. Morristown, NJ: Financial Executives Research Foundation, 1994. SMITH, Carol and Young, William. Customer service for home builders. 2nd ed. Waghington, DC: Home Builders Press, 1990. 88p. SOCIETY for Worldwide Interbank Financial Telecommunication. International Banking Operations Seminar (16th: 1993). Serving you to serve your customer: proceedings. La Hulpe, Belgium: SWIFT, 1993. 125p. ST. CLAIR, Guy. Customer service in the information environment. London: Bowker-Saur, 1993. 144p. STERNE, Jim. Customer service on the Internet: building relationships, increasing loyalty and staying competitive. 2nd ed. New York: John Wiley, 2000. 351p. TIMM, Paul R. Customer service: career success through customer satisfaction. 3rd ed. Upper Saddle River, N.J.: Pearson , 2005. 232p.

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TUCKER, Robert B. Customer service for the new millennium: winning and keeping value-driven buyers. Franklin Lakes, NJ: Career Press, 1997. 222p. UNITED STATES. Remodelors Council, National Association of Home Builders. Customer service. Washington, D.C.: Home Builders Institute, 1993. v.p. WALTERS, Suzanne. Customer service: a how-to-do-it manual for librarians. New York: Neal-Schuman Publishers, 1994. 115p. WEINGAND, Darlene E. Customer service excellence: a concise guide for librarians. Chicago: American Library Association, 1997. 136p. WHOULEY, Kate. Customers and service. Tarrytown, N.Y.: American Production and Inventory Control Society, 1991. 159p. WILLIAMS, Colin C. Consumer services and economic development. London: Taylor and Francis, 1997. 312p.

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0941 0942 0943 0944 0945 0946 0947 BASCH, Michael D. Customer culture: how Fed Ex and other great companies put the customer first every day. Chicago: Probus, 1993. 173p. BAUMAN, Z. Work, consumerism and the new poor. Buckingham: Open University Press, 1998. 106p. BODEN, Sharon. Consumerism, romance and the sedding experience. Houndmills: Palgrave Macmillan, 2003. 195p. CHITKARA, M.G. Consumerism, crime and corruption. New Delhi: APH Publication Corporation, 1998. 380p. CONSUMERISM: global and Indian perspectives, edited by J.S. Panwar, Navin Mathur and R. Darshana. Jaipur: RBSA, 2006. 224p. CORRIGAN, John. Green consumerism in Ireland: the commercial implications. Dublin: Irish Goods Council, 1991. 72p. HANUMANTHARAO, D. Consumerism: a study of consumer protection agencies in Andhra Pradesh. Hyderabad: Osmania University, 1999. (Ph.D. Thesis). HILTON, Mathew. Consumerism in twentieth-century Britain: the search for a historical movement. Cambridge, UK: Cambridge University Press, 2003. 382p. INDIA. Ministry of Mines. Directory of mineral consumers in India. Nagpur: Indian Bureau of Mines, 1998. 3v.

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KAPUR, J.C. Our future: consumerism or Humanism. New Delhi: KSF, 2005. 297p. LANDSMAN, Mark. Dictatorship and demand: the politics of consumerism in East Germany. Cambridge, MA: Harvard University Press, 2005. 288p. MILES, Steven. Consumerism: as a way of life. London: Sage, 1998. 174p. NIGAM, Shalu. Consumerism, medicine and the law: emerging voices from India. New Delhi: Om, 2004. 391p. SEETHARAMAN, Premavathy and Sethi, Mohini. Consumerism: strategies and tactics. New Delhi: CBS, 2002. 332p. SESHADRI, V. Consumerism: with reference to selected home appliances in Chennai. New Delhi: Mittal, 2006. 218p. SETHI, Mohini and Seetharaman, P. Consumerism: a growing concept Delhi: Phoenix, 1994. 257p. SINGHVI, Ritu. Appraisal of existing consumer protection services and development of educational package on consumerism: an action research. Bikaner: Rajasthan Agricultural University, 1997. (Ph.D. Thesis). SOORYAMOORTHY, R. Consumption to consumerism: in the context of Kerala. New Delhi: Classical Publication Company, 1997. 176p. STEARNS, Peter N. Consumerism in world history: the global transformation of desire. London: Routledge, 2001. 147p. VERMA, Yoginder S. and Sharma, Chandrakant. Consumerism in India. Delhi: Anamika Prakashan, 1994. 147p. WEEMS, Robert E. Desegregating the dollar: African American consumerism in the twentieth century. New York: New York University Press, 1998. 195p. WELLS, David R. Consumerism and the movement of housewives into wage work: the interaction of patriarchy, class and capitalism in twentieth century America. England: Ashgate, 1998. 188p. World Congress on Consumers and the Environment the Emergence of Green Consumerism(13th: 1991 Jul 8th-12th: Hong Kong). Proceedings. London: International Organization of Consumers Unions, 1991. v.p.

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0964 ADVERTISING and consumer culture, edited by Mathew P. McAllister and Sharon R. Mazzarella. Mahwah, N.J.: Lawrence Erlbaum Associates, 2000. 456p.

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AGGARWAL, Anju D. Practical hand book for consumers. Delhi: IBH Publishing Company, 1990. 120p. ALL the world and her husband: woman in the twentieth-century consumer culture, edited by Maggie Andrews and Mary M. Talbot. London: Cassell, 2000. 278p. AMERIKS, John, Caplin, Andrew and Leahy, John. Absent-minded consumer. Cambridge, MA: National Bureau of Economic Research, 2004. 33p. ANDERSEN, Robin. Consumer culture and Television programming. Boulder, Colo: Westview Press, 1995. 306p. ANDREWS, Jonathan and Scull, Andrew. Customers and patrons of the made-trade: the management of lunacy in eighteenth-century London: with the complete text of John Monros 1766 case book. Berkeley, CA: University of California Press, 2003. 209p. ARNOULD, Eric, et.al. Consumers. 2nd ed. New York: McGraw-Hill, 2003. 896p. ARORA, Ramesh K. Consumer orientation. New Delhi: D.K., 1996. ARORA, Renu. Consumer grievances redressal. New Delhi: Manak, 2005. 240p. BALACHANDRAN, S. Customer-driven services management. 2nd ed. New Delhi: Response Books, 2004. 316p. BARKLEY, Bruce and Saylor, James H. Customer-driven project management: building quality into project process. 2nd ed. New York: McGraw-Hill, 2001. 609p. BATRA, Promod. Simple ways to manage your service customers. New Delhi: Think Inc, 1999. 97p. BATRA, Promod and Batra, Vijay. Management thoughts: inspiring thoughts and ideas on management of self, family, friends, employees, customers, competition, sales and service, marketing, health and happiness and thinking. Delhi, 2002. 294p. BAUDRILLARD, Jean. Consumer society: myths and structures. London: Sage, 1998. 224p. BELK, Russell W. Collecting in a consumer society. London: Routledge, 2001. 216p. BELL, Chip R. Customers as partners: building relationships that last. San Francisco: Berrett-Koehler Communications, 1994. 235p.

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BENSON, John. Rise of consumer society in Britain, 1880-1980. London: Longman, 1994. 245p. BERGER, Arthur Asa. Ads, fads and consumer culture: advertisings impact on American character and society. 2nd ed. Lanham: Rawoman and Littlefield, 2004. 196p. BERRY, Steven, Carnall, Michael and Spiller, Pablo T. Airline hubs: costs, markups and the implications of customer heterogeneity. Cambridge, MA: National Bureau of Economic Research, 1996. 38p. BHATTACHARYA, Debasis. Consumer involvement profiles: identification of antecedents and measurement. Darjeeling: University of North Bengal, 2001. (Ph.D. Thesis). BIANCHI, Marina. Active consumer. London: Routledge, 1998. 288p. BLACK, Naomi. Two sides to every coin: the customer isnt always right! Littleton, CO: DNJ Books, 2004. 191p. BLACKWELL, Roger D. and Stephan, Kristina. Customers rule!: why the e-commerce honeymoon is over and where winning businesses go from here. New York: Crown Business, 2001. 244p. BLANCHARD, Kenneth H., Ballard, Jim and Finch, Fred. Customer mania!: it,s never too late to build a customer-focused company. New York: Free press, 2004. 195p. BLATTBERG, Robert C., Getz, Gary and Thomas, Jacquelyn S. Customer equity: building and managing relationships as valuable assets. Boston: Harvard Business School Press, 2005. 228p. BRANDER, James and Taylor, M. Scott. International trade between consumer and conservationist countries. Cambridge, MA: National Bureau of Economic Research, 1997. 35p. BROWN, Ann. Consumer action handbook. Darby, PA: Diane Publishing Company, 2005. 159p. BROWN, Mary and Orsborn, Carol. Boom: marketing to the ultimate power consumer- the baby boomer women. New York: AMACOM (American Management Association), 2006. 256p. BUCKINGHAM, Richard. Customer once, client forever: 12 tools for building lifetime business relationships. Washington, D.C.: Kiplinger Books, 2001. 285p. BUILDING customer loyalty: perspectives and applications, edited by Shyam Sunder Kambhammettu. Hyderabad: Le Magnus University Press, 2005. 172p.

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BUTSHER, Stephan A. Customer loyalty programmes and clubs. 2nd ed. Aldershot: Gower Publishing, 2002. 206p. BYRNE, Leslie L. 1977 consumers resource handbook. : Diane Publication Company, 1996. 128p. CAMPBEL, Sally R. Confident consumer. Rev. ed. Tinley Park: GoodheartWilcox, 1999. 541p. CARTWRIGHT, Peter. Banks, consumers and regulation. Oxford: Hart Publishing, 2004. 268p. CATHELAT, Bernard. Socio-styles: the new lifestyles classification system for identifying consumer and markets. London: Kogan Page, 1993. 284p. CENTRAL Board of Irrigation. Mannual on H.T. consumers metering. New Delhi: Central Board of Irrigation and Power, 1994. 135p. (Publication No.221). CENTRE for Monitoring Indian Economy. Trade, uruguay round and the consumer: GATT. Mumbai: CMIE, 1993. CHACKO, Jose and Payyappilly, Jose T. Household energy consumption pattern in rural Kerala. Kochi: Cochin University of Science and Technology, 2000. 300p. (Ph.D. Thesis). CHADHA, Rajni. Emerging consumer: a changing profile of the urban Indian house-wife and its implications. New Delhi: New Age International, 1995. 234p. CHADLER, Kreta and Hyatt, Karen. Customer-centered design: a new approach to web usability. Upper Saddle River, N.J.: Printice Hall, 2003. 290p. CHANG, Richard Y. and KELLY, P. Keith. Satisfying internal customers first. Hoboken, NJ: John Wiley, 1994. 104p. CHRISTENSEN, Clayton M. Innovators dilemma: the revolutionary national book that will change the way you do business. New York: Harper Business Essentials, 2003. 320p. CITY limits: Crime, consumer culture and the urban experience, edited by Keith J. Hayward and Barbel Friedrich. Abingdon, Oxford: Taylor and Francis, 2004. 248p. CONSTRUCTING the new consumer society, edited by Pekka Sulkunen, et.al. New York: Palgrave Macmillan, 1997. 316p. CONSUMER acceptance of genetically modified foods, edited by Robert E. Evenson and Vittorio Santaniello. Oxon: CABI Publication, 2004. 235p.

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CONSUMER affairs investigator, edited by Jack Rudman and National Learning corporation. Syosset, N.Y.: National Learning Corporation, 1994. CONSUMER Education and Research Centre. National Workshop (1994: Ahmedabad). Handicapped as consumers: proceedings. Ahmedabad: The centre, 1994. v.p. CONSUMER market demographies in India, edited by Rao, S.L. New Delhi: National Council of Applied Economics Resource, 1993. 245p. CONSUMER policy and the environment: a tribute to Folke Olander, edited by Klaus G. Grunert, Folke Olander and John Thoger Sen. London: Springer Verlag, 2005. 367p. CONSUMER society, edited by Neva R. Goodwin, Frank Acherman and David Kiron. Washington, D.C.: Island Press, 1997. 385p. CONSUMER society, edited by I.R.C. Hirst and W. Ducan Reekie. London: Taylor and Francis, 2003. 216p. CONSUMER society in American history: a reader, edited by Lawrence B. Glickman. Ithaca, N.Y.: Cornell University Press, 1999. 420p. CONSUMER society reader, edited by Juliet Schor and B. Douglas. New York: New Press, 2000. 496p. CONSUMER society reader, edited by Martyn J. Lee. Massahusetts: Blackwell, 2000. 325p. CONSUMER South Africa 1995. London: Euromonitor, 1995. 118p. CONSUMER theory, edited by Kelvin J. Lancaster. Cheltenham, UK: Edward Elgar, 1998. 630p. CONSUMER Unity and Trust Society. State of the Indian consumer: analysis of the implementation of the United Nations guidelines for consumer protection, 1985 in India: cuts. Jaipur: CUTS, 2001. 218p. CONSUMER-orientation: premises and perspectives, edited by Ramesh K. Arora and Anuja Gulati. Jaipur: Arihant, 1996. 159p. CONSUMING cultures: power and resistance, edited by Jeff, Hearn and Sasha Roseneil. Basingstoke: Macmillan, 1999. 286p. CORPORATE victimization of women, edited by Elizabeth Szockyj and James G. Fox. Boston: Northeastern University Press, 1996. 289p. CREGO, Edwin T. and SCHIFFRIN, Peter D. Customer-centered reengineering: remapping for total customer value. Burr Ridge, Ill: Irwin Professional Publication, 1995. 220p.

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CROSS, Richard and Smith, Janet. Customer bonding: pathway to lasting customer loyalty. Lincolnwood, III: NTC Business Books, 1995. 254p. CURRY, Jay and Curry, Adam. Customer marketing method: how to implement and profit from customer relationship management. New York: Free Press, 2000. 244p. CUSOTMER service: extraordinary results at Southwest Airlines, Charles Schwab, Lnads End, American Express Staples and USA, edited by Fred Wiersema. New York: Harper Business, 1998. 234p. CUSTOMER perceptions of endoscopy and laser products: a company image survey. New York: Frost and Sullivan, 1991. 342p. CUSTOMER service excellence achieved II: blueprints for action from 50 more leading companies. Waterford, CT: Bureau of Business Practice, 1992. 184p. CUSTOMER service for code administration. Falls Church, VA: International Code Council, 2004. 58p. CUSTOMER value imperative: creating shareholder value through consumer credit portfolio management: an industry best practices report. Philadelphia, PA: Oliver, Wyman, 1999. 112p. CUSTOMER-centric enterprise: advances in mass customization and personalization, edited by Mitchell M. Tseng and Frank T. Piller. Berlin: Springer, 2003. 535p. CUSTOMER-driven manufacturing, edited by J.C. Wortmann, D.R. Muntslag and P.J.M. Timmermans. London: Chapman and Hall, 1997. 464p. CUSTOMER-owned outside plant design manual. 3rd ed. Tampa: BICSI, 2004. v.p. DAETZ, Doug, Barnard, Bill and Norman, Rick. Customer integration: the quality function deployment (QFD) leaders guide for decision making. New York: Wiley, 1995. 300p. DALGLEISH, Jodie. Customer-effective web sites. Upper Saddle River, N.J.: Prentice-Hall, 2000. 274p. DAVIS, Frank White and Manrodt, Karl B. Customer-responsive management: the flexible advantage. Upper Saddle River, N.J.: PrenticeHall, 2002. 254p. DAWSON, Michael. Consumer trap. Champaign, IL: University of Illinois Press, 2004. 216p. DENTON, D. Keith. Envio-management: how smart companies turn enviromental costs into profits. Englewood Cliffs, N.J: Prentice-Hall, 1994. 246p.

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DEVELOPMENT Economic Resource Limited (Nigeria). Customer protection in the Nigerian banking system. Apapa Lagos: Development Economic Resource Limited, 1995. 132p. DOMINITZ, Jeff and Manski, Charles F. How should we measure consumer confidence sentiment?: evidence from the Michigan survey of consumers. Cambridge, MA: National Bureau of Economic Research, 2003. 27p. DONEE, James. How to get the most out of sales meetings. Illinoi, US: NTC Business Books, 1992. 134p. DOOLAN, Chris. Consumers and customers. Chichester: Liberty Hall, 1998. 62p. DUPUY, Franc, ois. Customers victory: from corporation to co-operation. Bloomington: Indiana University Press, 1999. 157p. EDOSOMWAN, Johnson Aimie. Customer-driven quality management. Fairfax: Continuous Improvement Company, 1997. 250p. EMERGING high-tech consumer: a market profile and marketing strategy implications, edited by Allan C. Reddy. Westport, Conn: Quorum Books, 1997. 160p. EMERGING trends in Indian marketing in the 90s, edited by S.C. Sahoo and P.K. Sinha. Delhi: Academic Foundation, 1991. 192p. EMERY, Charles D. Buyers and borrowers: the applications of consumer theory to the study of library use. New York: Haworth Press, 1993. 188p. EMMERT, Scott D. Consumers practical guide to funerals, burials and cremation. Baltimor, Maryland: American Literary Press, 2005. 512p. ESTACHE, Antonio. Have consumers benefited from the reform in the electricity distribution sector in Latin America. Washington, D.C.: World Bank, 2004. 33p. ETHICAL consumer, edited by Rob Harrison, Terry Newholm and Deirdre Shaw. New Delhi: Sage, 2005. 280p. EUREKA, William E. and Ryan, Nancy E. Customer-driven company: managerial perspective on quality function deployment. 2nd ed. Dearborn: ASI Press, 1994. 148p. EUROPEAN consumer lifestyles. London: Euromoniter, 1994. 430p. EUROPEAN high net worth customer 2002: identify, aquire, retain. New York: Datamonitor, 2002. EUROPEAN women: lifestages, lifestyles, consumption. Paris: BMRB, 2000. 282p.

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EVANS, Nicholas D. Consumer gadgets: 50 ways to have fun and simplify your life with todays technology and tomorrows. Harlow, England: Financial Times Prentice-Hall, 2003. 272p. FAULKNER, Mike. Customer management excellence. Chichester: Wiley, 2003. 216p. FEATHERSTONE, Mike. Consumer culture and postmodernism. London: Sage, 2002. 164p. FICIERTK, Reiner. Customer costing. Bern: Haupt, 1998. 365p. FOREMAN, Susan. Consumer Monitor. London: Ashgate, 1996. 420p. FOURNIES, Ferdinand F. Why customers dont do what you want them to do-and what to do about it. New York: McGraw-Hill, 1994. 224p. FRIGSTAD, David B. Customer engineering: cutting-edge selling strategies. Grants Pass: Oasis Press, 1995. 207p. FURNIVAL, Jane. Dumbells ear caps and hair restorers: a shoppers guide to gentlemens foibles 1800s-1930s. London: Michael O, Mara Books, 1999. 64p. GAMBER, Wendy. Female economy: the millinery and dressmaking trades 1860-1930. Urbana: University of Illinois Press, 1997. 300p. GARAIN, Swapan and Sharma, R.N. Management review of Consumer Guidance Society of India (CGSI). Mumbai: Tata Institute of Social Sciences, 1994. 76p. GARCIA CANCLINI, Nestor. Consumers and citizens: globalization and multicultural conflicts. Minneapolis, Minn: University of Minnesota Press, 2001. 200p. GEISST, Charles R. Exchange rate chaos: twenty-five years of finance and consumer democracy. London: Routledge, 1995. 184p. GENDER and consumer culture reader, edited by Jennifer Scanlon. New York: New York University Press, 2000. 397p. GERTH, Karl. China made: consumer culture and the creation of the nation. Harvard: Harvard University Press, 2004. GINAC, Frank P. Customer oriented software quality assurance. Upper Saddle River, N.J.: Prentice-Hall, 1998. 141p. GLAESER, Edward L., Kolko, Jed and Saiz, Albert. Consumer city. Cambridge, MA: National Bureau of Economic Research, 2000. 27p. GOODMAN, Douglaz J. and Cohen, Mirelle. Consumer culture: a reference handbook. Santa Barbara, Calif: ABC-CLIO, 2003. 300p.

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GRANTHAM, Charles and Carr, Judith A. Consumer evolution: nine effective strategies for driving business growth. New York: John Wiley, 2002. 256p. GREEN households: domestic consumers, environment and sustainability, edited by Klaas Jan Noorman and Ton Schoot Uiterkamp. London: Earhtscan, 1998. 253p. GREEN, D. Hayden. Consumers in the economy. 3rd ed. Cincimati, Ohio: South- Western, 1992. 495p. GRIFFIN, Jill. Customer loyalty: how to earn it, how to keep it. Rev. ed. San Francisco: Jossey-Bass, 2002. 252p. GRIFFIN, Jill and Lowenstein, Michael W. Customer winback: how to recapture lost customers and keep them loyal. San Francisco: JosseyBass, 2001. 314p. GRIFFITHS, David N. Implementing quality: with a customer focus. Milwaukee: Quality Press, 1990. GUNTER, Barrie and FURNHAM, Adrian. Consumer profiles: an introduction to psychographics. London: Routledge, 1992. 189p. GUPTA, Sunil and Lehmann, Donald. Managing customers as investments. Pennsylvania: University of Pennsylvania, Wharton School Publishing, 2005. 205p. HALL, R.E. Rational consumer: theory and evidence. Massachusetts: MIT Press, 1991. 195p. HARMEYER, Kathleen M. Consumer mathematics. student ed. Shoreview, MN: Ags Publication, 2001. 375p. HARPER, Malcolm and Arora, Sukhwinder Singh. Small customers, big market: commercial banks in microfinance. New Delhi: Teri Press, 2005. 306p. HARRIS, R. Lee. Customer is king! Milwaukee: ASQ Quality Press, 1991. 144p. HATELEY, Barbara J. Gallagher and Harvey, Eric. Customer at the crossroads: from parable to practice. San Francisco: Berrett-Koehler Communications, 2000. 41p. HAZARIKA, Jiten and Chetia, C.K. Some problems of auto correlation in the econometric models: a study based on the production and household consumption expenditure. Dibrugarh: Dibrugarh University, 1999. HEDGES, Roy. How to get debts paid faster. Hants, GB: Gower Publishing, 1999. 127p.

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HELLMAN, Karl and Burst, Ardis. Customer learning curve: creating profits from marketing chaos. Chicago: American Marketing Association, 2004. 210p. HENDEL, Igal and Nevo and Aviv. Sales and consumer inventory. Cambridge, MA: National Bureau of Economic Research, 2002. 43p. HENLEY Centre for Forecasting. Planning for consumer change. London: The Henley Centre, 1999. 168p. HILL, Dan. Body of truth: leveraging what consumers can,t or won,t say. New York: John Wiley, 2003. 267p. HILLIAM, Moira A. European market opportunities in childrens food and drink: winning children as customers. London: Pearson Professional, 1996. 159p. HINTON, Tom and Schaeffer, Wini. Customer-focused quality: what to do on Monday morning. Englewood Cliffs, N.J.: Prentice-Hall, 1994. 273p. HIRSCHHOR, Joel S. and Oldenburg, Kirsten U. Prosperity without pollution: the prevention strategy for industry and consumers. New York: Van Nostrand Reinhold, 1991. 386p. HOLDEN, Nigel and Burgess, Matt. Japanese-led companies: understanding how to make them your customers. England: McGraw-Hill, 1994. 228p. HOROWITZ, Daniel. Anxieties of affluence: critiques of American consumer culture, 1939-79. Amherst, M. A.: University of Massachusetts Press, 2005. 352p. HOWARD-HEALY, Marion. European consumers on the Internet: the market potential and implications of E-Commerce. London: Phillips Tarifica, 1998. 156p. HUGGINS, William R. Getting tough customers to yes! Chicago: Dartnell, 1996. 284p. HUGHES, Arthur Middleton. Customer loyalty solution: what works and what doesnt in customer loyalty programs. New York: McGraw-Hill, 2003. 364p. HURTADO, Maria Elena. Consumers and the environment: meeting needs, changing lifestyles. London: Consumers International, 1997. 60p. IMPACT of Gatt deal on environment and consumers. Calcutta: Consumer Unity and Trust Society, 1991. INDIA. Ministry of Consumer Affairs. Compendium of citizens charters 2001. New Delhi: Department of Consumer Affairs, 2001. 598p.

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INDIA. Ministry of Consumer Affairs, Food and Public Distribution. Department of Consumer Affairs. Annual report, 2005-06. New Delhi: Department of Consumer Affairs, 2006. 141p. INDIA. Ministry of Mines. Directory of mineral consumers in India. Nagpur: Indian Bureau of Mines, 1998. 3v. INDIA. National Sample Survey Organisation. Household consumers expenditure and employment situation in India, Jan-Dec. 1992: NSS fortyeight round. New Delhi: NSSO, 1994. 86p. INDIA. National Sample Survey Organisation. IRDP assistance and participation in public works: 1993-94: 5th quinquennial survey of consumer expenditure NSS 50th round July 1993 - June 1994. India: Government of India, 1997. 13p. INDIA. Planning Commission Programme Evaluation Organisation. EURO: consequences for the consumer and the citizen, 1993-94. New Delhi: The Controller of Publications, 1999. 76p. INTERNATIONAL Organization of Consumers Unions. World Congress(14th: 1994: Montpellier, France). Consumers in the global market. London: IOCU, 1994. 146p. JADEJA, Priya, et.al. Rural consumers: an empirical profile. Ahmedabad: IIM, 2004. JAMES, Brander and Scott, Taylor M. International trade between consumer and conservationist countries. Cambridge: National Bureau of Economic Research, 1997. 37p. JAMES, Estelle and Vittas, Dimitri. Annuity markets in comparative perspective: do consumers get their moneys worth? Washington, D.C.: World Bank, 2000. 34p. JANDT, Fred Edmund. Customer is usually wrong! Indianapolis, IN: Park Avenue, 1995. 211p. JEFF, Cox and Howard, Stevens. Selling the wheel: choosing the best way to sell for you, your company your customers. New York: Touchstone, 2001. 255p. JHA, S. Consumer subsidies in India is targetting effectives? Bombay: Indira Gandhi Institute of Development Research, 1991. JOHNSON-HILLERY, Julie. Elderly consumers and retail sales personnel: examining knowledge, attitudes, and retail service satisfaction. New York: Garland, 1997. 131p.

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KAHN, Barbara E. and MecAlister, Leigh. Grocery revolution: the new focus on the consumer. Reading, Mass: Addison-Wesley Publication, 1997. 239p. KAPLAN, Steve. Bag the elephant: how to win and keep big customers. Austin: Bard Press, 2005. 208p. KAPOOR, Sheetal. Family influence on purchase decisions: a study with reference to consumer durables. New Delhi: University of Delhi, 2002. (Ph.D. Thesis). KAPTAN, Sanjay. Nurturing consumer activism. New Delhi: D.K., 2003. KATHLEEN E. Stein-Hudson, et.al. Customer-based quality in trasportation. Washington, D.C.: National Academy Press, 1995. 56p. KAUR, Surinderjit. Empowerment of women as consumers in Ludhiana city. Ludhiana: Punjab Agriculture University, 2003. 112p. KAVANAUGH, John F. Following christ in a consumer society: the spirituality of cultural resistance. 2nd rev. ed. Maryknall: Orbis Books, 1991. 194p. KEARNEY, Elizabeth I., et.al. Customers run your company they pay the bills! New York: Sterling Press, 1990. 253p. KEAT, Russell. Authority of consumer. London: Routledge, 1994. 272p. KEEPING customers, edited by John J. Sviokla and Benson P. Shapiro. Harvard: Harvard Business Review Book, 1993. 384p. KEININGHAM, Timothy L. Customer delight principle: exceeding customers expectations for bottom-line success. Chicago: McGraw-Hill, 2001. 192p. KELLY, Sean. Customer intelligence: from data to dialogue. Hoboken, N.J.: John Wiley, 2006. 276p. KEMPER, Steven. Buying and believing: Sri Lankan advertising and consumers in a transnational world. Chicago: University of Chicago Press, 2001. 248p. KENWAY, Jane and Bullen, Elizabeth. Consuming children: educationentertainment-advertising. Buckingham: Open University Press, 2001. 212p. KILBOURNE, Jean. Deadly persuasion: why women and girls must fight the addictive power of advertising. New York: Free Press, 1999. 368p. KLEMPERER, Paul. Competition when consumers have switching costs: an overview. Oxford: Institute of Economics and Statistics, 1992. 22p.

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KOWALESKI-WALLACE, Elizabeth. Consuming subjects: women, shopping, and business in the eighteenth century. New York: Columbia University Press, 1997. 185p. KRAVITT, Gregory I. Creating a winning business plan: no time for nonsence guide to starting a business and raising cash. Chicago, US: Probus Publishing, 1993. 313p. KRISHNA, Kala and Tan, Ling Hui. Transferable licenses VS nontransferable licenses: what is the difference? Cambridge, MA: National Bureau of Economic Research, 1996. 35p. LAMMIMAN, Jean and Michel, Syrett. Cool search: keeping your organization in touch and on the edge. Chichester: Capstone High, 2004. 240p. LANDAU, Saul. Business of America, how consumers have replaced citizens and how we can reverse the trend. New York: Routledge, 2004. 216p. LANGMAID, Roy and Andrews, Mac. Breakthrough zone: harnessing consumer creativity for business innovation. New York: John Wiley, 2003. 248p. LAWTON, Raymond W. Customer-based quality-of-service approach for regulating water utilities. Columbus: National Regulatory Research Institute, 1997. 36p. LEBERGOTT, Standley. Pursuing happiness: American consumers in the twentieth century. Princeton, N.J.: Princeton University Press, 1993. 188p. LEE, Martyn J., ed. Consumer society reader. Massachusetts: Blackwell Publishers, 2000. 325p. LEET, Don R. and Driggers, Joann. Economic decisions for consumers. New York: Macmillan Publishing, 1990. 669p. LEVINE, Judith. Not buying it: my year without shopping. London: Free Press, 2006. 288p. LEWIS, Justine, Inthorn, Sanna and Jorgensen, Karin. Citizens or consumers: the media and the decline of political participation. Berkshire: Open University Press, 2005. 158p. LILJENBERG. Anders. Customer-geared competition: a socio-Austrian explanation of tertius gaudens. Stockholm: Stockholm School of Economics, 2001. 542p. LINN, Susan E. Consuming kids: the hostile takeover of childhood. New York: New Press, 2004. 288p.

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LISOSKIE, Pete and Lisoskie, Shelly. Customers for keeps: the network system to smash your profit barrier. Mukilteo, W.A: Business Toolbox, 1994. 368p. LOEB, Lori Anne. Consuming angels: advertising and Victorian woman. New York: Oxford University Press, 1994. 224p. LOWENSTEIN, Michael W. Customer loyalty pyramid. Westport: Quorum Books, 1997. 255p. LUKENBILL, Grant. Untold millions: secret truths about marketing to gay and lesbian consumers. New York: Harrington Park Press, 1999. 199p. LURY, Celia. Consumer culture. Cambridge: Polity Press, 1996. 273p. LURY, Celia. Consumer credit fundamentals. New York: Palgrave Macmillan, 2005. 264p. LYTLE, John F. What do your customers really want? Heres sure-fire way to find out. Chicago: Probus Publishing, 1993. 238p. MACNEILL, Debra J. Customer service excellence. New York: McGrawHill, 1996. 100p. MAHFOOD, Phillip E. Customer crisis: turning an unhappy customer into a life-long client. Chicago: Probus Professional Publication, 1993. 173p. MAJUMDAR, Ami. Facilitators and constraints in utilising consumer rights and benefits by the disabled. Vadodara: The Maharaja Sayajirao University of Baroda, 2001. (Ph.D. Thesis). MAKING of the consumer: knowledge, power and identity in the modern world, edited by Frank Trentmann. Oxford: Berg, 2006. 318p. MARIOTTI, John L. Power of partnership: next step beyond, reengineering and lean production. Massachusets, US: Blackwell Business, 1996. 165p. MATHER HAL. How to profitably delight your customers. Boston: Butterworth Heinemann, 2001. 185p. MATTELART, Armand. Advertising international: the globalisation of consumer culture. London: Routledge, 1991. 260p. MATTERN, Daniel S. Getting and spending: American and European consumer society in the twentieth century. Cambridge: Cambridge University Press, 1998. 266p. MCDONALD, Malcolm, Rogers, Beth and Woodburn, Diana. Key customers: how to manage them profitably. New York: Crown Business, 2001. 395p.

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MCGOLLDRICK, P. J. Cases in retail management. London: Pitman Publishing, 1994. 398p. MCKEAN, John. Customers are people: the human touch. Chichester: Wiley, 2003. 313p. MEHTA, Pradeep S. How to survive as a consumer. Jaipur: Consumer Unity and Trust Society, 1998. 316p. MEHTA, Pradeep S. and Sharma, Anant. Consumer what to do. Calcutta: Consumer Unity and Trust Society, 1991. MELEVIN, Paul T. Consumer satisfaction with the State of California, Department of Rehabilitation: results from the phase II survey. Sacramento, CA: The Department, 2001. v.p. MICROSOFT Corporation. E-commerce development business to consumer (with CD). Bangalore: WO Publishing, 2001. 394p. MOSCHELLA, David C. Customer-driven IT: how users are shaping technology industry growth. Boston: Harvard Business School Press, 2003. 251p. NARASIMHAN, Sakuntala. Children as consumers. Ahmedabad: Consumer Education and Research Centre, 1991. 70p. NASH, Susan and Nash, Derek. Delighting your customers: keep your customers coming back, time and time again. Oxford: How to Books, 2001. 160p. NATARAJAN, B. Experimental leasing of capacitors to agricultural consumers in MPEB. New Delhi: Tata Energy Research Institute, 1991. v.p. NATIONAL Consumer Council. Consulting your consumers: a handbook for public service managers. London: National Consumer Council, 1994. 47p. NAYLOR, Mary. Customer chemistry: how to keep the customers you want and say good bye to the ones you dont. Chicago: McGraw-Hill, 2002. 234p. NEDERLOF, Ad. and Anton, Jon. Customer obsession: your roadmap to profitable CRM. Santa Maria: Anton Press, 2002. 244p. NEW woman hybridities: feminity, feminism and international consumer culture, 1880-1930, edited by Ann Heilmann and Margaret Beetham. London: Routledge, 2004. 279p. NEWMAN, Kathy Michelle. Radio active: advertising and consumer activism, 1935-1947. Berkeley: University of California Press, 2004. 237p.

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NYKAMP, Melinda. Customer differential: the complete guide to implementing customer relationship management. New York: AMACOM (American Management Association), 2001. 212p. ODELL, Susan M. and Pajunen, Joan. Buterfly customer: capturing the loyalty of todays clusive customer. 2nd ed. New York: John Wiley, 2000. 384p. PACKAGING strategy: winning the consumer, edited by Mona Doyle. Lancaster, Pa: Technomic Publication Company, 1996. 179p. PARK, Hoyung. Consumers as the locomotives of the economy consumer policy in Korea. Jaipur: Consumer Unity and Trust Society, 1997. PERUMAL R. Consumers co-operatives in India. Delhi: Kanishka, 1994. 222p. PETERSEN, Glen S. CRM leadership and alignment in a customer centric world. Philadelphia: Xlibris Corporation, 2003. 180p. PETERSEN, William. From birth to death: a consumers guide to population studies. New Brunswick: Transation Publishers, 2000. 197p. PHIPPS, Rosemary and Simmons, Craig. Understanding customers. Oxford: Butterworth-Heinemann, 1995. 289p. PINE, B. Joseph and Gilmore, James H. Experience economy: work is theatre and every business a stage. Boston: Harvard Business School Press, 1999. PLEASURE and the nation: the history, politics and consumption of public culture in India. Cambridge: Cambridge University Press, 2001. 280p. POPCORN, Faith. Eveolution: the eight truths of marketing to women. London: Harper Collins Business, 2001. 272p. PRADHAN, Manish. Digital signals: applications in digital speech processing digital image processing consumer. New Delhi: D.K., 2005. 284p. PREMA. Empowering women through the formation of consumer society. Coimbatore: Vinashilingam Institute for Home Science and Higher Education for Women, 2004. (Ph.D. Thesis). RADICE, Dennis. Home builders sales management tool kit: working ith brokers, agents and on-site sales associates. Washington, D.C.: Home Builders Press, 2000. 144p. RAO, S.L. and Natarajan, I. Indian Market Demographics: the consumer classes. Boston: Global Business Press, 1996. 242p.

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REDDY, M.V. Consumer and decomposer arthropods in pine plantations of meghalaya, NE India: a biodiversity and ecological analysis. Calcutta: Zoological Survey of India, 1992. 129p. REES, Ann M. Consumer handbook. Oxford: Blackwell, 1992. 160p. REPRESENTING consumers: voices, views and visions, edited by Barbara B. Stern. London: Routledge, 1998. 400p. RICE, Chris. Understanding customers. 2nd ed. Oxford: ButterworthHeinemann, 1997. 312p. ROBERT, L. Jolles. Customer-centered selling: eight steps to success from the worlds best sales force. New York: Free Press, 1998. 364p. ROSENBLUTH Hal, F. and Peters, Diane McFerrin. Customer comes second: put your people first and watch em kick butt. New York: Harper Business, 2002. 284p. RUST, Roland T., Lemon, katherine N. and Das, Narayandas. Customer equity management. Upper Saddle River, N.J.: Pearson, 2005. 551p. SAHAI, Suman. Genetically modified crops: a resource guide for the Asia Pacific. Kuala Lumpur: Consumers International, 2003. 289p. SANDLER, Corey. Secrets of the savvy consumer. Paramus, N.J.: PrenticeHall, 1998. 476p. SARKAR, A. Problems of consumers in modern India. New Delhi: Discovery Publishing House, 1989. 274p. SAWHNEY, H.K. Indian consumer. New Delhi: D.K., 2003. SCHONBERGER, Richard J. Building a chain of customers: linking business functions to creat the world class company. London: Hutchinson Business Books, 1990. 349p. SCHOR, Juliet B. Born to buy: the commercialized child and the new consumer culture. New York: Scribner, 2004. 288p. SCHUSTER, Camille Passler and Dufek, Denald F. Consumer or else. Binghamton, NY: Haworth Press, 2003. 183p. SCHWARTZ, Barry. Costs of living: how market freedom erodes the best things in life. New York: W.W. Norton, 1994. 393p. SCOTTISH Consumer Council. Consumer views of community pharmacies. Glasgow: Scottish Consumer Council, 2002. 16p. SEEKING and keeping your customers. Massachusetts, Boston: Harvard Business School Press, 1991. 104p.

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SEEKING customers, edited by Bensen P. Shapiro and John J. Sviokla. Boston: Harvard Business School Press, 1993. 343p. SENAUER, B., et.al. Foods trends and the changing consumer. St. Paul, Minn.: Eagan Press, 1991. 385p. SETH, Rakesh and SETH, Kriti. Creating customer delight: the how and why of CRM. New Delhi: Response Books, 2005. 160p. SEWELL, Carl and Brown, Paul B. Customers for life: how to turn that onetime buyer into a lifetime customer. New York: Doubleday, 1990. 175p. SEYBOLD, Patricia B. Customer revolution: how to thrive when customers are in control. New York: Crown Business, 2001. 395p. SEYBOLD, Patricia B. and Marshak, Ronni T. Customers.com: how to create a profitable business strategy for the Internet and beyond. New York: Times Business, 1998. 360p. SHANMUGAM, S.P. Development patterns of Tamil periodicals with special reference to the consumer periodicals: a descriptive study in historical perspectives. Madurai: Kamaraj University, 1997. (Ph.D. Thesis). SHAPIRO, M.D. Consumer response to the timing of income: evidence from a change in tax withholding. Cambridge, MA: National Bureau of Economic Research, 1993. (NBER working paper no. 4344). SHAPIRO, Mathew D. and Slemrod, Joel. Consumer response to tax rebates. Cambridge, MA: National Bureau of Economic Research, 2001. 36p. SHARMA, Ruchi. Competition pricing schemes for dealers and consumers. Gurgaon: Management Development Institute, 1999. 55p. SHAW, James G. Customer-inspired quality: looking backward through the telescope. San Francisco: Jossey-Bass, 1996. 126p. SHOURIE, H.D.and Mehta, Pradeep S. Now to survive as a consumer. New Delhi: D.K., 1998. SIEGEL, David L., Coffey, Timothy J. and Livingston, Gregory. Great tween buying machine: capturing your share of the multi-billion-dollar tween market. Chicago: Dearborn Trade Publishing , 2004. 225p. SINGH, Pramod Kumar. Middle class consumer. Varanasi: Banaras Hindu University, 1996. (Ph.D. Thesis). SIVAPRAKASAM, P. and Rajamohan, S. Consumer empowerment: rights and responsibilities. New Delhi: Karnishka, 2001. 314p. SLATER, Don. Consumer, culture and modernity. Combridge, Mass: Polity Press, 1999. 240p.

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SMITH, Carol. Customer relations handbook for builders. Washington, D.C.: Home Builders Press, 1998. 2v. SMITH, Carol. Dear homeowner: a book of customer service letters. Washington, D.C.: Home Builders Press, 2000. 160p. SMITH, Carol. Meetings with clients: a self-study manual for a builders frontline personnel. Washington, D.C.: Builder Books, 2002. 145p. SODERLIND, Steven Dale. Consumer economics: a practical overview. Armonk, NY: Sharpe, M.E., 2001. 424p. SOLOMON, Michael R. Conquering consumerspace: marketing strategies for a branded world. New York: AMACOM (American Management Association), 2003. 276p. SPECTOR, Robert. Category killers: the retail revolution and its impact on consumer culture. Boston, Mass: Harvard Business School Press, 2005. 256p. SPROLES, Elizabeth Kendeall and Sproles, Gerorge B. Careers serving families and consumers. 3rd ed. Englewood Cliffs: Merrill, 1996. 383p. STALNAKER, Stan. Hub culture: the next wave of urban consumers. Singapore: John Wiley, 2002. 201p. STEIN, J.C. Waves of creative distruction: customer bases and the dynamics of innovation. Cambridge, MA: National Bureau of Economic Research, 1994. STEPHENS, Nancy J. and Adams, Bob. Streetwise customer-focused selling: understanding customer needs, building trust and delivering solutions the smarter path to sales success. Halbrook: Adams Media Corporation, 1998. 388p. STEWARD, Chris. How to develop strategic alliances for additional business from major customer. New Delhi: Infinity Books, 2003. STORRS, Landon R.Y. Civilizing capitalism: the national consumers league, womens activism and labor standards in the new deal era. Chapel Hill: University of North Carolina Press, 2000. 392p. STROUSE, Karen G. Customer-centered telecommunications services marketing. Boston: Artch House, 2004. 205p. SUDHAKARAN, Muttathu. Doctor in consumer court. New Delhi: D.K., 1998. SWADDLING, David C. and Miller Charles. Customer power: how to grow sales and profits in a customer-driven marketplace. Columbus: Wellington Press, 2001. 336p.

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1240 SZMIGIN, Isabelle. Understanding the consumer. New Delhi: Response Books, 2003. 208p. 1241 1242 TAGLIERE, Daniel A. How to meet, think and work to consumers. San Diego, US: Pfeiffer, 1992. 142p. THOMAS, Colin Coulson. Creating excellence in the boardroom: guide to shoping directorial competence and board effectiveness. London, GB: McGraw-Hill, 1993. 315p. THOMPSON, Harvey. Customer-centered enterprise: how IBM and other world-class companies achieve extraordinary results by putting customers first. New York: McGraw-Hill, 2000. 245p. THOMSON, Kevin and Whitwell, Ketuy. Managing your internal customers: key to getting better results. London, GB: Pitman Publishing, 1993. 283p. TODD, Hunt and Brent, D. Ruben. Mass communication: producers and consumers. New York: Harper Collins College Publishers, 1993. 506p. TORP, Jeffrey. Customer identification compliance toolkit: sample policy and CIP, reporting and recordkeeping requirements, employee training and internal audit. Austin: Alex Information, 2003. v.p. TROTTER, Michael D. Customer call center outback: a frontline supervisor;s map to success. West Lafayette, Ind.: Ichor Business Books, 2002. 81p. TRUMBULL, Gunnar. Consumer capitalism: politics, product markets and firm strategy in France and Germany. Ithaca, NY: Cornell University Press, 2006. 186p. UGAZ, Cecilia. Utility privatization and regulation: a fair deal for consumers? Cheltenham, UK: Edward Elgar, 2003. 301p. UMIKER, William O. Customer oriented laboratory. 2nd ed. Chicago: ASCP Press, 1996. 294p. UNDERHILL, Paco. Why we buy: the science of shopping. London: Simon and Schuster Adult Publishing Group, 2000. 255p. UNRUH, James A. Customers mean business: six steps to building relationships that last. Reading, Mass: Addison-Wesley Publication, 1996. 212p. UTILITY privatization and regulation: a fair deal for consumers?, edited by Cecillio Ugaz and Catherine Waddans Price. London: Edward Elgar, 2003. 301p.

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WORLD congress on Consumers in the Global Market (14th: 1994 September 26-30: London). Proceedings. London: International Organization of Consumers Unions, 1994. 146p. YACCATO, Joanne Thomas. 80 percentage minority reaching the real world of woman consumers. Toronto: Viking Canada, 2003. 241p. ZELENAK, Mel J. J. Consumer economics: the consumer in our society. 12th ed. Arizona: Holcomb Hathaway Publishers, 1999. 386p. ZIEGEL, Jacab S. Comparative consumer insolvency regimes: a Canadian perspeative. Oxford: Hart Publishing, 2003. 212p. ZIKMUND, Wiliam G. and Damico, Michael. Power of effective marketing; creating and keeping customers in an e-commerce world. Cincinnati: SouthWestern College, 2002. 553p.

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1275 1276 1277 ADVANCES in consumer marketing, edited by M. Jenkins and S. Knox. London: Kogan Page, 1994. 220p. AGRICULTURAL marketing and consumer behaviour in a changing world, edited by Berend Wierenga, et.al. London: Springer, 1997. 332p. ALMANAC of consumer markets: a demographic guide to finding todays complex and hard to rearch customers. Chicago: Probus Professional Publication, 1990. 406p. ALWITT, Linda F. Low income consumer: adjusting the balance of exchange. New Delhi: Sage, 1996. 192p. ANJAIAH, S. Symbiotic relationship of retailer and consumer: a comparative study of rural and urban markets. Hyderabad: Osmania University, 1996. (Ph.D. Thesis). ASHER, Allan. Guidelines for the global market. New Delhi: Consumer Unity and Trust Society, 1997. ASSAEL, Henry. Consumer behaviour and marketing action. 6th ed. Cincinnati: South-Western Educational, 1998. 718p. BANGS, David H. Market planning guide: hand book to help you design, write and use a marketing plan. 3rd ed. New Delhi: Galgotia Publications, 1992. 152p. BANNUR, G.H. Marketing strategy for selected consumer durables in Karnataka: a diagnostic study. Dharwad: Karnatak University, 2002. (Ph.D. Thesis).

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BAYUS, Barry L. Applying targeted - marketing principles to consumer durables. Cambridge, MA: Marketing Science Institute, 1991. 22p. (Report 91-108). BEESLEY, M. E. Markets and the media: competition, regulation and the interests of consumers. London: Institute of Economic Affairs, 1996. 146p. BOJAGAR, Shaukat Appa. Patterns of new product introduction in consumer category: a decade study. Kolhapur: Shivaji University, 2005. (Ph.D. Thesis). BONGS, David H. Creating customers. London, GB: Judy Paitkus, 1992. 181p. BRAITHAITE, John and Drahos, Peter. Global business regulaton. Cambridge: Cambridge University Press, 2000. BREAKING compromises: opportunities for action in consumer markets from the Boston consulting group, edited by Michael J. Silverstein and George, Stalk. New York: John Wiley, 2000. 227p. CATHELAT, Bernard. Socio-styles: new lifestyles classification system for identifying and targeting consumers and markets. London: Kogan Page, 1993. 284p. CHANGING consumer: markets and meanings, edited by Alison Anderson, Kevin Meethan and Steven Miles. London: Routledge, 2002. 174p. CHASTON, Ian. Customer-focused marketing : actions for delivering greater internal and external customer satisfaction. London: MacGrawHill, 1993. 222p. CHHINA, Amanpreet. Marketing strategies of selected US Japanese and Indian companies in consumer electronics and computer software industry. Chandigarh: Punjab University, 2003. (Ph.D. Thesis). CODDINGTON, Walter. Environmental marketing: positive strategies for reaching the green consumer. New York: McGraw-Hill, 1993. 252p. COFFEY, Timothy, Siegel, David and Livingston, Gregory. Marketing to the new super consumer: mom and kid. Ithaca, NY: Paramount Market, 2006. 230p. CONSUMER market demographics in India, edited by S.L. Rao. New Delhi: National Council of Applied Economic Research, 1993. CONSUMER marketing in China: tracking potential for profit data supplied by SRG China. Hong Kong: Economist Intelligence Unit, 1993. 100p.

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CONTEMPORARY marketing and consumer behaviour: a anthropological sourcebook, edited by John F. Sherry. Thousand Oaks, Calif: London, 1995. 482p. CREATING images and the psychology of marketing communication (advertising and consumer psychology), edited by Lynn R. Kahle and Chunghyun Kim. Hillsdale, N.J.: Lawrence Erlbaum Associates, 2006. 440p. CREATING winning marketing plans: planning strategies and objectives, edited by Sidney J. Levy. USA: Dartnell Corporation, 1996. 273p. CURRY, Jay and Curry, Adam. Customer marketing method: how to implement and profit from customer relationship management. New York: Free Press, 2000. 244p. CUSTOMER visits: building a better market focus, edited by Mcquarrie, Edward F. 2nd ed. Thousand Oaks, Calif: Sage, 1998. 241p. DAVIS, John A. Magic numbers for consumer marketing: key measures to evaluate marketing success. New York: John Wiley, 2005. 228p. DON, Debelak. Marketing magic: innovative and proven ideas for finding cusotmers, making sales and growing your. Massachusetts: Bob Admas, Inc, 1994. 303p. DYNAMIC framing of progress: Temporal framing as a marketing intervention in extended consumer exprience. Canada: Pro Quest/UMI, 2006. 213p. EAST, Robert. Consumer behaviour for marketing decisions. Englewood Cliff, N.J.: Prentice-Hall, 1997. 356p. ECONOMIST Intelligence Unit. Consumer marketing in Latin America. London: The Economist Intelligence Unit, 1999. 150p. EDOSOMWAN, Johnson Aimie. Customer and market-driven quality management. Milwaukee: ASQ Quality Press, 1993. 250p. ELECTRONIC marketing and the consumer, edited by Robert A. Peterson. Thousand Oaks, Calif: Sage, 1997. 193p. EUROPEAN consumer packaging marketing directory. Detroit: Gale Group, 1993. 284p. FRAZER-ROBINSON, John. Its all about customers: the perfect way to grow your business through marketing sales and service. London: Kogan Page, 1999. 192p. GABAIX, Xavier and Laibson, David. Shrouded attributes, consumer myopia and information suppression in competitive markets. Cambridge, MA: National Bureau of Economic Research, 2005. 36p.

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GEORGE, David. Preference pollution: how markets create the desires we dislike. Ann Arbor: University of Michigan Press, 2001. 216p. GIBBS, Paul. Doing business in the European Community: a country by country guide to marketing. London: Kogan Page, 1993. 224p. GLOBALIZATION of consumer markets: structures and strategies, edited by Salah S. Hassan and Erdener kaynak. New York: International Business Press, 1994. 333p. GOBE, Marc. Citizen brand: ten commandments for transforming brands in a consumer democracy. New York: Allworth Press, 2002. 256p. GREENBERG, Paul. CRM at the speed of light: essential customer strategies for the 21st century. 3rd ed. New York: McGraw-Hill, 2004. 670p. GRONSTEDT, Anders. Customer century: lessons from world class companies in integrated marketing and communications. New York: Routledge, 2000. 238p. GUNTER, Barrie. Understanding the older consumer: the grey market. London: Routledge, 2006. 192p. GUNTER, Barrie and Furnham, Adrian. Children as consumers: a psychological analysis of the young peoples market. London: Routledge, 1998. 216p. HACKLEY, Chris. Doing research projects in marketing, management and consumer research. London: Routledge, 2003. 192p. HALAGERI, Sadanand S. Direct marketing: a new tool of consumer value addition. Shimoga: Kuvempu University, 2003. (Ph.D. Thesis). HANDBOOK of relationship marketing, edited by Jagdish N. Sheth and Atul Parvatiyar. New Delhi: Response Books, 2000. 660p. HARKER, Michael John. Relationship marketing: the customers perspective. Nottingham: Nottingham Trent University, 2002. HAVEY, Brian. Business ethics: European approach. New York, US: Prentice-Hall, 1994. 258p. HAWKINS, Del I. and Best Roger J. Consumer behaviour: implications for marketing strategy. 6th ed. Chicago: Irwin, 1995. 649p. HAWKINS, Delbert I., Best, Roger J. and Coney, Kenneth A. Consumer behaviour: building marketing strategy. 8th ed. Boston: McGraw-Hill, 2001. 776p. HENRY, Assael. Consumer behaviour and marketing action. Boston: PWSKENT, 1992. 748p.

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HERSCOTT, David. Marketing mojo: brand building in an age of consumer control. Lincoln, NE: iUniverse, 2005. 120p. HILL, Daniel Delis. Advertising to the American woman, 1900-1999. Columbus: Ohio State University Press, 2002. 329p. HOWARD, John A. Buyer behaviour in marketing strategy. 2nd ed. Englewood Cliffs, N.J.: London, 1994. 603p. INDICUS, Analytics. Market skyline of India 2002: a demographic, consumergraphic and psychographic guide to the top city markets of India. New Delhi: Indicus Analytics, 2002. 200p. JACOBSON, Michael F. and Mazur, Laurie Ann. Marketing madness: a survival guide for a consumer society. Boulder: Westview Press, 1995. 260p. JOHNSON, Michael David. Customer orientation and market action. Upper Saddle River, N.J.: Prentice-Hall, 1998. 183p. KAURA, Ajesh. Product packaging: a study of its effect on the purchase behaviour of the urban consumers of Ludhiana. Ludhiana: Department of Business Management, College of Basic Sciences and Humanities, Punjab Agriculture University, 1994. 62p. KIRK, Bradford C. Lessons from a chief marketing officer: what it takes to win in consumer marketing. New York: McGraw-Hill, 2003. 243p. KRISHNA, Kala and Winston, Tor. If at first you dont succeed... profits, prices and market structure in a model of quality with unknowable consumer heterogeneity. Cambridge, MA: National Bureau of Economic Research, 2000. LAIRD, Pamela Walker. Advertising progress: American business and the rise of consumer marketing. London: The Johns Hopkins University Press, 2001. 504p. LEMPERT, Phil. Being the shopper: understanding the buyers choice. New York: John Wiley, 2002. 245p. LUKENBILL, Grant. Untold million: secret truths about marketing to gay and lesbian consumers. 2nd ed. New York: Harrington Park Press, 1999. 199p. MARGENHAGEN, Paula Marie. Targeting transitions: marketing to consumers during life changes. Ithaca, NY: American Demographics Books, 1995. 253p. MARKETING and consumer research in the public interest, edited by Ronald Paul Hill. Thousand Oaks, Calif: Sage, 1996. 230p.

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MARKETING for managers: understanding consumers. New Delhi: Indira Gandhi National Open University, 1991. 60p. McMANN, J.M. and Gallagher, J.P. Expert systems for scanner data environments: the marketing work-bench laboratory experience (International series in quantitative marketing). Boston: Kluwer Academic, 1990. 244p. McQUARRIE, Edward F. Customer visits: building a better market focus. 2nd ed. Thousand Oaks, Calif: Sage, 1998. 241p. MERGENHAGEN, Paul Marie. Targeting transitions: marketing to consumers during life changes. Ithaca, NY: American Demographics Books, 1994. 253p. MICHMAN, Ronald D. and Mazze, Edward M. Affluent consumer: marketing and selling the luxury lifestyle. Oxford: Greenwood Publishing Group, 2006. 208p. MOOIJ, Marieke de. Consumer behaviour and culture: consequences for global marketing and advertising. Thousand Oaks, Calif: Sage, 2004. 345p. MORRIS, Julian. Green goods? consumers, product labels and the environment. London: Institute of Economic Affairs Environment Unit, 1997. 109p. MOSCHIS, George P. Marketing to older consumers: a handbook of information for strategy development. Westport Conn, NY: Quorum Books, 1992. 338p. MUNIRAJU, Y. Rural marketing in Bangalore (rural) and Tumkur district with special reference to consumer durables. Bangalore: Bangalore University, 2002. (Ph.D. Thesis). NUNES, Paul and Johnson, Brian. Mass affluence: seven new rules of marketing to todays consumer. Boston, Mass: Harvard Business School Press, 2004. 269p. OLSON, Jerry. Consumer behaviour and marketing research in a marketing environment: cps select material. New York: Richard D. Irwin, 1994. ONTARIO Energy Board. Advisory report on licence requirements for the marketing of natural gas and electricity to residential and small commercial consumers. Toronto: OEB, 1998. 52p. OSENTON, Tom. Customer share marketing: how the worlds great marketers unlock profits from customer loyalty. Upper Saddle River, N.J.: Financial Times Prentice-Hall, 2002. 284p. PRADHAN, N.S. and Jakate, M.N. and Mali, M.V. Elements of salesmanship and publicity. Allahabad: Kitab Mahal, 1997. 359p.

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RAJAN, M. and Sankaranarayan, K.C. Indian fertilizer policy: its impact on production, consumption and marketing. Kochi: University of Science and Technology, 2000. RANDALL, Geoffrey. Principles of marketing. London: Routledge, 1993. 248p. SAMUEL, Larry. Passion points: turning consumer passion into marketing opportunity. Burbank, CA: Bang! Zoom! Books, 2004. 200p. SEEKING and keeping your customers. Massachusetts, US: Harvard Business School Press, 1991. 104p. SEGAL-HORN, Susan. Challenge of international business. London: Kogan Page, 1994. 251p. SELF, Donald R. PUBLIC mental health marketing: developing a consumer attitude. New York: Hawarth Press, 1993. 230p. SHARMA, R.D. Marketing effectiveness in consumer banking. New Delhi: Anmol, 2003. 186p. SHAVER, Dick. Next step in database marketing: consumer guided marketing; privacy for your customers, record profits for you. New York: Wiley, 1996. 482p. SINGH, Bikramjit. Consumer behaviour in rural market: a study of durables. Amritsar: Guru Nanak Dev University, 2002. (Ph.D. Thesis). SOCIAL marketing: theoretical and practical perspectives, edited by Marvin E. Goldberg, Martin Fishbein and Susan E. Middlestadt. Mahwah, N.J.: Lawrence Erlbaum Associates, 1997. 457p. SOLOMON, Michael R. Conquering consumerspace: marketing strategies for a branded world. New York: AMACOM (American Management Association), 2003. 276p. SUTHERLAND, Max and Sylvester, Alice K. Advertising and the mind of the consumer: what works, what doesnt and why. 2nd ed. London: Kogan Page, 2000. 326p. TEARE, R. and Calver, S. Consumer marketing: a resource-based approach for the hospitality and tourism industries. London: Cassell, 1996. 60p. THARP, Marye C. Marketing and consumer identity in multicultural America. Thousand Oaks, California: Sage, 2001. 416p. TOM, Gail. Understanding consumer behaviour: marketing lessons learned from understanding the consumer. Cincinnati, Ohio: South-Western College Publication, 2000. 144p.

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TOTTEN, John C. and Block, Martin P. Analyzing sales promotion: text and cases, how to print from the new power at promotion marketing. 2nd ed. Chicago, US: Dartnell Corporation, 1994. 226p. UNDERSTANDING consumer decision making; a means end approach to marketing and advertising strategy, edited by Thomas J. Reynolds and Jerry C. Olson. Mahwah, N.J.: Lawrence Erlbaum, 2001. 456p. UNITED STATES. Congress. House. Committee on Energy and Commerce. Subcommittee on Transportation and Hazardous Materials. Consumer protection telemarketing: hearing before the Subcommittee on Transportation and Hazardous Materials of the Committee on Energy and Commerce, House of Representatives, One Hundred Third Congress, first session, on H.R.868, February 17, 1993. Washington, D.C.: United State Government Printing Office, 1993. 55p. VANDERMERWE, Sandra. Customer capitalism: the new business model of increasing returns in new market spaces. Naperville, Ill: Nicholas Brealey Publishing, 1999. 296p. VELAYUDHAN, Sanal Kumar. Rural marketing: targeting the non- urban consumer. New Delhi: Response Books, 2002. 200p. VENUGOPAL, Pingali. Marketing channel management: a customer centric approach. New Delhi: Response Books, 2002. 188p. VIRENDER SINGH. Study of effectiveness of comparative advertising and consumer reactions. Rohtak: Maharshi Dayanand University, 1996. (Ph.D. Thesis). VYAS, Parimal H. Marketing of consumer financing in India: problems and prospects. Jaipur: Books Enclave, 2002. 279p. (Ph.D. Thesis). WALKER, Kevin. Creating new clients: marketing and selling professional services. London: Cassell, 1998. 196p. WALKER, Pamela. Advertising progress: American business and the rise of consumer marketing. Baltimore, Mayland: Johns Hopkins University Press, 2001. 504p. WALKER, T.C., Miller, R.K. and Miller, Richard K. 2000 retail and consumer E-commerce market research handbook. New York: Richard K. Miller and Associats, 2000. 577p. WANG, Limin. Analysis of consumer behaviour in market and transitional economics: applications to Britain and China. Southampton: Department of Economics, University of Southampton, 1994. (Ph.D. Thesis). WEDEL, Michel and Kamakura, Wagner A. Market segementation: conceptual and methodological foundations. 2nd ed. Boston: Kluwer Academic, 2000. 408p.

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WERTIME, Kent. Building brands and believes: how to connect with consumers using archetypes. Singapore: Wiley, 2002. 267p. WEYMES, Pat. Creating customers: how to increase sales through nontechnique selling. London: Kogan Page, 2000. 160p. WIND, Yoram (Jarry), Mahajan, Vijay and Gunther, Robert E. Convergence marketing: strategies for reaching the new hybrid consumer. Harlow: Financial Times Prentice-Hall, 2002. 350p. WOOLF, Brian P. Customer specific marketing: the new power in retailing. Richmond, VA: Teal Books, 1996. 280p. ZALTMAN, Gerald. How customers think: essential insights into the mind of the market. Boston, Mass: Harvard Business School Press, 2003. 352p. ZWERINA, Klaus. Discrete choice experimemnts in marketing: use of priors in efficient choice designs and their application to individual preference measurement. Heidelberg: Physica-Verlag, 1997. 173p.

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1391 ANT, G., et.al. Urbanisation in searh of energy: a report on IDRC Supported field surveys of domestic energy consumption in Pune, Ahmednagar and Talegaon,May-June 1989. Pune: Energy Research Group, Systems Research Institute, 1991. AGENOR, Pierre-Richard, Bismut, Claude and Cashin, Paul. Consumption smoothing and the current account: evidence from France, 1970-94. Washington, DC: International Monetary Fund, 1995. AGUIAR, Mark and Hurst, Erik. Consumption vs. expenditure. Cambridge, MA: National Bureau of Economic Research, 2004. 62p. AHMAD, E. Life cycle consumption and labour supply under progressive taxation. New South Wales: The University of New South Wales, 1993. AHMAD, E. Diminishing marginal returns to work and the intertemporal consumption work decision. New South Wales: The University of New South Wales, 1994. AHMAD, Eatzaz and Karunakaran, Kishore L. Consumption among the rich and poor in Australia. Callaghan, N.S.W.: Department of Economics, University of Newcastle, 1997. 18p. ALDERMAN, Harold and Paxon, Chistina H. Do the poor insure? a synthesis of the literature on risk and consumption in developing countries. Washington, DC: World Bank, 1992. 42p. ALDRIDGE, Alan E. Consumption. Cambridge, UK: Polity, 2003. 168p.

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AMBIVALENT consumer: questioning consumption in East Asia and the West, edited by Sheldon Garon and Patricia L. Maclachlan. Ithaca, N.Y.: Cornell University Press, 2006. 328p. ANTIGUA and Barbuda. Customs Duties Act 1993; Consumption Tax Act 1993. St. Johns : G.P.O., Antigua and Barbuda, 1993. 13p. ARREAZA, Adriana, Sorensen, Bent E. and Yosha, Oved. Consumption smoothing through fiscal policy in OECD and EU countries. Cambridge, MA: National Bureau of Economic Research, 1998. (NBER working paper no. 6372). ASHKEAZI, Michael. Consumption and material culture in contemporary Japan. London: Kogan Paul International, 2000. 319p. ASIAN Productivity Organisation. Changing dietary intake and food consumption in Asia and the Pacific. Tokyo: Asian Productivity Organization, 1996. 470p. ATTANASIO, Orazio P. Consumption demand. Cambridge, MA: National Bureau of Economic Research, 1997. 76p. ATTANASIO, Orazio P. and Browning, M. Consumption over the life cycle and over the business cycle. Cambridge, MA: National Bureau of Economic Research, 1993. 25p. ATTANASIO, Orazio P. and Weber, Guglielmo. Consumption growth and excess sensitivety to income: evidence from US micro data. London: Institute for Fiscal Studies, 1992. 41p. ATTANASIO, Orazio P., Banks, James and Meghir, Costas. Humps and bumps in lifetime consumption. Cambridge, MA: National Bureau of Economic Research, 1995. (NBER working paper no.5350). ATTANASIO, Orazio P., Banks, James and Tanner, Sarah. Asset holding and consumption volatility. Cambridge, MA: National Bureau of Economic Research, 1998. (NBER working paper no.6567). BAGWELL, Laurie Simon and Bernheim, B. Douglas. Conspicuous consumption, pure profits and the luxury tax. Cambridge, MA: National Bureau of Economic Research, 1992. (NBER working paper no.4163). BAROWALIA, Jagan Nath. Pattern of consumption and consumers awareness vis- a- vis Consumer Protection Act: a case study of Himachal Pradesh. Shimla: Himachal Pradesh University, 2001. (Ph.D. Thesis). BARRY, F. Government consumption and private investment in closed and open economics. New South Wales: University of New South Wales, 1992. (Working paper no. WP92/5).

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BATINA, Raymong G. and Ihori, Toshihiro. Consumption tax policy and the taxation of capital income. Oxford: Oxford University Press, 2000. 324p. BAYOUMI, Tamim. Explaining consumption: a simple test of alternative hypotheses. London: International Monetry Fund, 1995. (Discussion paper series no. 1289). BECKER, Torbjorn. Essays on stochastic fiscal policy, public debt and private consumption. Stockholm: Stockholm School of Economics, 1995. BECKERMAN, W. Pricing for pollution: an analysis of market pricing and Government regulation in environment consumption and policy. London: Institute of Economic Affairs, 1991. BEHAVIOURAL economics of consumption, edited by Gordon R. Foxall. London: Routledge, 2002. 492p. BINDER, M. and Pesaran, Hashem M. Optimal consumption decisions under social interactions. Cambridge: University of Cambridge, 1997. (DAE working papers no. 9805). BOCOCK, Robert. Consumption. London: Routledge, 1993. 131p. BONOMO, M. and Gracia, R. Consumption and equilibrium asset pricing: an empirical assessment. Montreal: University of Montreal, 1992. 47p. BRADFORD, David F. Consumption Taxes: some fundamental transition issues. Cambridge, MA: National Bureau of Economic Research, 1995. 45p. BRAUN, J.V., Haem, H. and Blankern, J. Commercialization of agriculture under population pressure: effects on production, consumption and nutrition in Rwanda. Washington: International Food Policy Research Institute, 1991. BRAUN, Philip A., Constantinide, G.M. and Ferson, W.E. Time nonseparability in aggregate consumption: international evidence. Cambridge, MA: National Bureau of Economic Research, 1992. (NBER working paper no. W4104). BUY this book: studies in advertising and consumption, edited by Mica Nava, et.al. Oxford: Taylor and Francis, 1997. 355p. CAMPBELL, John Y. Asset prices, consumption and the business cycle. Cambridge, MA: National Bureau of Economic Research, 1998. (NBER working paper no. 6485). CAMPBELL, John Y. Consumption and the stock market: interpreting international experience. Cambridge, MA: National Bureau of Economic Research, 1996. (NBER working paper no. 5610).

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CAMPBELL, John Y. Intertemporal asset pricing without consumption data. Cambridge, MA: National Bureau of Economic Research, 1992. (NBER working paper no. 3989). CABALLERO, Ricardo J. Near- rationality, hetrogeneity and aggregate consumption. Cambridge, MA: National Bureau of Economic Research, 1992. (NBER working paper no. W4035). CAMPBELL, John Y. and Cochrane, John H. By force of habit: a consumption- based explanation of aggregate stock market behaviour. Cambridge, MA: National Bureau of Economic Research, 1995. (NBER working paper no. 4995). CAMPBELL, John Y. and Viceira, Luis M. Consumption and portfolio decisions when expected returns are time varying. Cambridge, MA: National Bureau of Economic Research, 1996. (NBER working paper no. 5857). CAPITAL mobility: the impact on consumption investment and growth. Cambridge: Cambridge University Press, 1994. 378p. CARR-HILL, Roy A. and Lintott, John. Consumption, jobs and the environment: a fourth way? New York: Palgrave, 2002. 272p. CARROLL, Christopher D. Death to the log-linearized consumption EULER equation! Cambridge, MA: National Bureau of Economic Research, 1997. 35p. CARSON, Luke. Consumption and depression in Gertrude Stein, Louis Zukofsky, and Ezra Pound. New York: St. Martins Press, 1999. 283p. CARUANA, Robert J. Morality in consumption: towards a sociological perspective. Nottingham: International Centre for Corporate Social Responsibility, 2003. 19p. CASE, Anne C. and Deaton, Angus. Consumption, health, gender, and poverty. Washington, D.C.: World Bank, 2003. (Policy Research working paper no. 3020). CENTRAL Electricity Authority. Projections for electrical energy consumption upto 2006-07: using econometric modelling techniques. New Delhi: Central Electricity Authority, 1992. CHAKRABARTY, Indrani. Consumption and income in Calcutta Metropolitan area. Calcutta: Centre for Urban Economic Studies, 1993. CHATTERJEE, Biswajit and Kundu, Amit. Forms of consumption, moral hazard and credit tenancy interlinkage. Jadavpur: Jadavpur University, 1998. (Ph.D. Thesis).

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CHATURVEDI, Arvind. Consumption expenditure and inequality in rural India. Noida: Birla Economic Research Foundation, 1990. 53p. CHAUDHURI, S. and Paxson, C. Consumption smoothing and income seasonality in rural India. Princeton: Princeton University, 1994. CHETTY, Raj and Szeidl, Adam. Consumption commitments: neoclassical foundations for habit formation. Cambridge, MA: National Bureau of Economic Research, 2004. (NBER working paper no. 10970). CHOE, Boum-Jong. Global trends in raw materials consumption. Washington, DC: World Bank, 1991. (Policy Research working paper no. 804). CHOI, James J., et.al. Consumption-wealth co-movement of the wrong sign. Cambridge, MA: National Bureau of Economic Research, 2004. (NBER working paper no. 10454). CHUA, Beng Huat. Life is not complete without shopping: consumption culture in Singapore. Singapore: Singapore University Press, National University of Singapore, 2003. 209p. CLARIDA, R.H. Co-integration, aggregate consumption and the demand for imports: a structural econometric investigation. Cambridge, MA: National Bureau of Economic Research, 1991. (NBER working paper no. W3812). CLEMENTS, Michael and Smith, Jeremy. Forecasting seasonal UK consumption components. Warwick: The University of Warwick, 1997. 31p. COMMERCIAL culture: economics, practices, spaces, edited by Peter Jackson, et.al. Oxford: Berg, 2000. 284p. CONFRONTING consumption, edited by Thomas Princen, et.al. Cambridge: MIT Press, 2002. 390p. Consumerism. North Mankato, MN: Chrysalis Education, 2004. CONSUMING motherhood, edited by Janelle S. Taylor, Linda L. Layne and Danielle F. Wozniak. New Brunswick, N.J.: Rutgers University Press, 2004. 323p. CONSUMPTION and American culture, edited by David E. Nye and Carl Pedersen. Amsterdam: VU University Press, 1991. 239p. CONSUMPTION and class: divisions and change, edited by Roger Burrows and Catherine Marsh. New York: St. Martins Press, 1992. 263p.

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CONSUMPTION and development: economic, social and technical aspects, edited by Andras Herna Di. Budapest, Hungary: Hungarian Scientific Council for World Economy, 1992. 142p. CONSUMPTION and everday life, edited by Hugh Mackay. London: Sage, 1997. 320p. CONSUMPTION and market Society in Israel, edited by Yoram S. Carmeli and Kalman Applbaum. New York: Berg, 2004. 208p. CONSUMPTION and Marketing: macro dimensions, edited by Russell W. Belk, Nikhilesh Dholakia and Alladi Venkatesh. Cincinnati: South-Western College Publication, 1996. 360p. CONSUMPTION and the world of goods, edited by John Brewer and Roy Porter. London: Routledge, 1993. 564p. CONSUMPTION in an age of information, edited by Sande Cohen and R.L. Rutsky. Oxford: Berg, 2005. 184p. CONSUMPTION in Asia: lifestyles and identities, edited by Chua BengHuat. London: Routledge, 2000. 249p. CONSUMPTION matters: the production and experience of consumption, edited by Stephen Edgell, Kevin Hetherington and Alan Warde. Oxford, England: Blackwell, 1996. 321p. CONSUMPTION of culture, 1600-1800: image, object, text, edited by Ann Bermingham and John Brewer. London: Routledge, 1995. 548p. CONSUMPTION of mass, edited by Nick Lee and Rolland Munro. Oxford: Blackwell Publishers, 2001. 234p. CONSUMPTION of time and the timing of consumption: toward a new behavioural and socio-economics: contributions in honor of Amitai Etzioni: proceedings of the international cooloquium, Amsterdam, 6-8 November 1990, edited by Gerrit Antonides, Wil Arts and W. Fred van Raaij. Amsterdam: North-Holland, 1991. 285p. CONSUMPTION reader, edited by David B. Clarke, Marcus A. Doel and Kate M.L. Housiaux. London: Routledge, 2003. 288p. CONSUMPTION studies and the history of the Ottoman Empire, 15501922: an introduction, edited by Donald Quataert. Albany: State University of New York Press, 2000. 358p. CONSUMPTION tax trends. Paris: Organisation for Economic Cooperation and Development, 1995. 54p. CONSUMPTION, identity and style: marketing, meanings and the packaging of pleasure, edited by Alan Tomlinson. London: Routledge, 1990. 244p.

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CONSUMPTION, population and sustainability: perspectives from science and religion, edited by Audrey R. Chapman, Rodney L. Petersen and Barbara Smith-Moran. Washington, DC: Island Press, 2000. 355p. CONSUMPTION: critical concepts in the social sciences, edited by Daniel Miller. London: Routledge, 2001. 4v. CONTEMPORARY consumption rituals: a research anthology, edited by Cele, C. Othes and Tina M. Lowrey. Mahwah, N.J.: Lawrence Erlbaum Associates, 2004. 332p. CORRIGAN, Peter. Sociology of consumption: an introduction. London: Sage, 1997. 208p. CROSS, Gary S. All-consuming century: why commercialism won in modern America. New York: Columbia University Press, 2000. 320p. Cross- cultural consumption: global markets local realities, edited by David Howes. Oxford: Taylor and Francis, 1996. 224p. CURRIE, David, Holly, Sean and Scott, Andrew. Seasonal error correction model of UK aggregate consumption. London: Institute for Fiscal Studies, 1991. 39p. CUTLER, D.M. and Katz, L.F. Rising inequality? changes in the distribution of income and consumption in the 1980s. Cambridge, MA: National Bureau of Economic Research, 1992. (NBER working paper no. 3964). DANZIGER, Pamela N. Why people buy things they dont need: understanding and predicting consumer behaviour. Chicago: Dearborn Trade Publishing, 2004. 291p. DARBHA, Gangadhar. Asymmetries in household consumption and liquidity constraints: a switching regression approach. Mumbai: Indira Gandhi Institute of Development Research, 1996. DARBHA, Gangadhar and SEN, Kunal. Liquidity constraints and the asymmetric behaviour of aggregate consumption: some Indian evidence. Mumbai: Indira Gandhi Institute of Development Research, 1994. DASGUPTA, Partha. Population, consumption and resources: ethical issues. London: London School of Economics and Political Science, 1997. DATTA, K.L. and Sharma, Savita. Level of living in India: an analysis of consumption and poverty. New Delhi: Planning Commission, 2000. DEATON, A. Understanding consumption. Oxford: Oxford University Press, 1993. 256p. DEATON, Angus and Zaidi, Salman. Guidelines for constructing consumption aggregrates for welfare analysis. Washington, D.C.: World Bank, 2002. 124p.

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DELGADO, C.L. and Reardon, T. Cereal consumption shifts and policy changes in developing countries: general trends and case studies from the West African semi-arid tropics. Washington, DC: International Food Policy Research Institute, 1992. DHARMENDERA KUMAR. Consumer awareness and consumption patterns of durables. Kurukshetra: Kurukshetra University, 2003. (Ph.D. Thesis). DISCIPLINARY approaches to consumption, edited by Daniel Miller. London: Routledge, 2001. 577p. DURNING, Allan Thein. How much is enough?: the consumer society and the future of the earth. New York: Norton, 1992. 200p. DWYER, Terence M. and Freebairn, John. Consumption tax: a solution or new problems? Canberra: Australian National University, Centre for Economic Policy Research, 1992. 57p. EDWARDS, Tim. Contradictions of consumption: concepts, practices and politics in consumer society. Buckingham: Open University Press, 2000. 204p. ELLINGSEN, Tore and Holden, Steinar. Sticky consumption and rigid wages. Norway: University of Oslo, 1995. ELUSIVE consumption, edited by Karin M. Ekstrom and Helene Brembeck. Oxford: Berg, 2004. 288p. EXPLODING the population myth: consumption versus population, which is the climate bomb?, edited by Atiq Rahman, Nick Robins and Annie Roncerel. Brussels: Bangladesh Centre for Advanced Studies, 1993. 105p. FELDSTEIN, Martin. Effect of a consumption tax on the rate of interest. Cambridge, MA: National Bureau of Economic Research, 1995. (NBER working paper no. 5397). FERNANDEZ-VILLAVERDE, Jesus and KRUEGER, Dirk. Consumption over the life cycle: some facts from consumer expenditure survey data. Cambridge, MA: National Bureau of Economic Research, 2002. 30p. FERSON, W.E. and Constantinides, G.M. Habit Persistence and durability in aggregate consumption: empirical tests. Cambridge, MA: National Bureau of Economic Research, 1991. FINE, Ben. World of consumption: the material and the cultural revisited. 2nd ed. Oxford: Taylor and Francis, 2002. 328p. FINE, Ben, Heasman, Michael and Wright, Judith. Consumption in the age of affluence: the world of food. London: Routledge, 1996. 305p.

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FLAVIN, M. Robust estimation of the joint consumption/asset demand decision. Cambridge, MA: National Bureau of Economic Research, 1999. 28p. FOELLMI, Reto. Consumption structure and macroeconomics: structural change and the relationship between inequality and growth. New York: Springer, 2005. 161p. FRIEDMAN, Jonathan. Consumption and identity. Chur, Switzerland: Harwood Academic, 1994. 239p. FUHRER, Jeffrey C. and Klein, Michael W. Risky habits: on risk sharing, habit formation and the interpretation of international consumption correlations. Cambridge, MA: National Bureau of Economic Research, 1998. 39p. GATEWAYS to the global market: consumers and electronic commerce. Paris: Organisation for Economic Co-operation and Development, 1998. 133p. GAY, Paul Du. Consumption and identity at work. London: Sage, 1996. 213p. GENTRY, William M. and Hubbard, R. Glenn. Distributional implications of introducing a broad- based consumption tax. Cambridge, MA: National Bureau of Economic Research, 1996. (NBER working paper no. 5832). GERTLER, Paul and Gruber, Jonathan. Insuring consumption against illness. Cambridge, MA: National Bureau of Economic Research, 1997. (NBER working paper no. 6035). GLICKMAN, Lawrence B. Living wage: American workers and the making of consumer society. Ithaca, N.Y.: Cornell University Press, 1997. 220p. GOULDING, Christina. Grounded theroy investigation of contemporary consumer behaviour in relation to museum consumption: a motivational and experimental analysis. Wolverhampton: University of Wolverhampton, 1997. GREEN, Eileen. Virtual gender. Technology, consumption and identity. London: Routledge, 2001. 330p. GROSSMAN, Herschel I. Sovereign debt and consumption smoothing. Cambridge, MA: National Bureau of Economic Research, 1997. 10p. GRUBER, J. Consumption smoothing benefits of unemployment insurance. Cambridge, MA: National Bureau of Economic Research, 1994. 31p. GRUBER, Jonathan. Cash welfare as a consumption smoothing mechanism for single mothers. Cambridge, MA: National Bureau of Economic Research, 1996. 43p.

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GUALERZI, Davide. Consumption and growth: recovery and structural change in the US economy. Cheltenham, UK: Edward Elgar, 2001. 220p. HANSEN, Gary D. Consumption over the life cycle: the role of annuities. Cambridge, MA: National Bureau of Economic Research, 2006. 32p. HANSEN, Lars Peter, Heaton, John and Li, Nan. Consumption strikes back: measuring long-run risk. Cambridge, MA: National Bureau of Economic Research, 2005. 25p. HARRIS, J.E. Working model for predicting the consumption and revenue impacts of large increases in the U.S. Federal Cigarette Excise Tax. Cambridge, MA: National Bureau of Economic Research, 1994. 19p. HO, Jennifer Ann. Consumption and identity in Asian American comingof-age novels. New York: Routledge, 2005. 202p. HODERLEIN, Stefan Georg Nicolas. Econometric modeling of heterogeneous consumer behaviour: theory, empirical evidence and aggregate implications. London: University of London, 2002. HOLDSWORTH, Maxine. Green choice: what choice? summary of NCC research into consumer attitudes to sustainable consumption. London: National Consumer Council, 2003. 16p. HURD, M.D. Effects of demographic trends on consumption, saving and government expenditures in the US. Cambridge, MA: National Bureau of Economic Research, 1993. (NBER working paper no. 4601). HURD, M.D. Wealth Depletion and life cycle consumption by the elderly. Cambridge, MA: National Bureau of Economic Research, 1990. (NBER working paper no. 3472). INDIA. Rural labour enquiry: report on consumption expenditure of rural labour households (55th round of NSS) 1999-2000 Delhi: Ministry of Labour, 2005. 201p. INDIA. National Sample Survey Organisation. Consumption of some important commodities in India, 1999-2000: NSS 55th round (July1999June2000). New Delhi: NSSO, 2001. 501p. INDIA. National Sample Survey Organisation. Consumption of some important commodities in India: NSS 50th round, 1993-94. New Delhi: NSSO, 1997. INDIA. National Sample Survey Organisation. Consumption of tobacco in India, 1993-94: 5th quinquennial survey of consumer expenditure: NSS 50th round, July 1993-June 1994. New Delhi: NSSO, 1998.

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INDIA. National Sample Survey Organisation. Household consumers expenditure and employment situation in India, 1997: NSS fifty third round, January-December 1997. New Delhi: NSSO, 1998. v.p. INDIA. Planning Commission. Level of living in India: an analysis of consumption and poverty. New Delhi: Planning Commission, 2000. 120p. INGCO, M.D. Changes in food consumption patterns in the Republic of Korea. Washington, DC: World Bank, 1990. (Policy Research working paper series no. 506). INSIDE consumption, edited by S. Ratneshwar and David Glen Mick. New York: Routledge, 2005. 356p. INTERNATIONAL Food Policy Researh Institute. Foods needs of developing countries: projections of production and consumption to 1990. Washington: IFPRI, 1990. INTERNATIONAL Organization of Consumers Unions.Forum on Sustainable Consumption (1992 June 4: Malaysia). Consumers and the environment: proceedings. London: IOCU, 1992. 83p. JAGANNATHAN, Ravi and Wang, Yong. Consumption risk and the cost of equity capital. Cambridge, MA: National Bureau of Economic Research, 2005. (NBER working paper no. W11026). JAMES, Jeffrey. Consumption, globalization, and development. Houndmills: Macmillan Press, 2000. 142p. JAMES, Jeffrey. Consumption and development. New York: St. Martins Press, 1993. 251p. JAYNE, Mark. Cities and consumption. Oxford: Taylor and Francis, 2006. 244p. JOHNSTONE, Nick. Modelling passenger demand, energy consumption and pollution emissions in the transport sector. Cambridge: University of Cambridge, 1995. (Cambridge working paper in Economics no. 9527). JOSHI, P.D. Changing pattern of consumption expenditure in India and some selected states. New Delhi: S.N., 1998. 511p. KAKWANI, Nanak. Economics of scale in household consumption with application to Australia. New South Wales: University of New South Wales, 1997. (Working paper no. 97/11). KAKWANI, Nanak C. Minimum consumption basket and poverty in Belarus. New South Wales: University of New South Wales, 1995. (Working paper no. 95/13).

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KAPUR, J.C. Our future: consumerism or humanism. New Delhi: Kapur Surya Foundation, 2005. 297p. KEANE, Michael P. and Prasad, Eswar. Consumption and income inequality in Poland during the economic transition. Washington, D.C.: International Monetary Fund, 1999. (Working paper no. 99/14). KIMBALL, Miles and Weil, Philippe. Precautionary saving and consumption smoothing across time and possibilities. Cambridge, MA: National Bureau of Economic Research, 1992. (NBER working paper no. 3976). KUMAR, Shubh K. Adoption of hybrid maize in Zambia: effects on gender roles, food consumption and nutrition. Washington, DC: International Food Policy Research Institute, 1994. LANG, Tim and Gabriel, Yiannis. Unmanageable consumer: contemporary consumption and its fragmentations. London: Sage, 1995. 224p. LATHAM, Rob. Consuming youth: vampires, cyborgs, and the culture of consumption. Chicago: University of Chicago Press, 2002. 336p. LEE, Martyn J. Consumer culture reborn: the cultural politics of consumption London: Routledge, 1993. 384p. LEWIS, Karen K. Consumption, stock returns and the gains from international risk- sharing. Cambridge, MA: National Bureau of Economic Research, 1996. (NBER working paper no. W5410). LEWIS, Karen K. Should the holding period matter for the international consumption-based CAPM? Cambridge, MA: National Bureau of Economic Research, 1991. (NBER working paper no. W3583). LIN, Kenneth S. Private consumption, non-traded goods and real exchange rate: a cointegration Euler equation approach. Cambridge, MA: National Bureau of Economic Research, 1996. (NBER working paper no. W5731). LYON, Andrew B. and Schwab, Robert M. Consumption taxes in a lifecycle framework: are sin taxes regressive? Cambridge, MA: National Bureau of Economic Research, 1991. (NBER working paper no. 3932). MACDONALD, R. Heterogeneity in consumer behaviour: some empirical aspects of aggregate UK consumption. Wales: University College of Wales, Department of Economic and Agricultural Economics, 1991. MAITRA, P. Is consumption smooth at the cost of volatile leisure? an investigation of rural India. Sydney: University of Sydney, 1997. (NBER working paper no. 9711).

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MALLEY, James R. Unemployment and consumption: the case of motorvehicles. Stirling: Department of Economics, University of Stirling, 1993. 21p. MARSDEN, Terry, Flynn, Andrew and Harrison, Michelle. Consuming interests: the social provision of foods. London: Routledge, 2000. 220p. MARTIN, Robert F. Consumption, durable goods, and transaction costs. Washington, D.C.: Federal Reserve Board, 2003. (FRB International Finance Discussion paper no. 756). MASON, Roger. Economics of conspicuous consumption: theory and thought since 1700. Cheltenham, UK: Edward Elgar, 1998. 192p. MCCALLA, Douglas. Consumption stories: customer purchases of alcohol at an Upper Canadian country store in 1808-1809 and 1928-1929. SainteFoy: CIEQ, 1999. 11p. MCCRACKEN, Grant David. Culture and consumption II: markets, meaning and brand management. Bloomington: Indiana University Press, 2005. 232p. McLURE, C.E. Consumption-based direct tax for countries in transition from socialism. Washington, DC: World Bank, 1991. 44p. MENDOZA, E.G., Razin, A. and Tesar, L.L. Effective tax rates in macroeconomics: cross- country estimates of tax rates on factor incomes and consumption. Cambridge: National Bureau of Economic Research, 1994. (NBER working paper no. 4864). MIKLITSCH, Robert. From Hegel to Madonna: towards a general economy of commodity fetishism. Albany: State University of New York Press, 1998. 224p. MILBOURNE, R. and Otto, G. Consumption smoothing and the current account. New South Wales: University of New South Wales, 1990. MILESI- FERRETTI, Gian Maria and Roubini, Nouriel. Growth effects of income and consumption taxes: positive and normative analysis Washington, D.C.: International Monetary Fund, 1995. (NBER working paper no. 5317). MILLER, Daniel. Material culture and mass consumption Oxford: Basil Blackwell, 1987. 240p. MILLER, Daniel. Acknowledging consumption. London: Taylor and Francis, 1995. 352p. MIRON, J.A. and Zwiebel, J. Alcohol consumption during prohibition. Cambridge, MA: National Bureau of Economic Research, 1991. 13p.

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MONADJEMI, M.M. Do fiscal variables affects private consumption? evidence from Australia and the United States. New South Wales: The University of New South Wales, 1994. MONADJEMI, M.M. Government debt and private consumption: some international evidence. New South Wales: University of New South Wales, 1993. NATIONAL Bureau of Economic Research. Intertemporal allocation of consumption: theory and evidence. Cambridge: NBER, 1994. (NBER working paper no. 4811). NEW forms of consumption: consumers, culture and commodification, edited by Mark Gottdiener. Lanham, MD: Rowman and Littlefield, 2000. 320p. ODOUGHERTY, Maureen. Consumption intensified: the politics of middleclass daily life in Brazil. Durham, NC: Duke University Press, 2002. 262p. OBSTFELD, M. Are industrial-country consumption risks globally diversified? Berkeley: Centre International Development Economic Research, University of California, 1993. (CIDER working paper no. C93014). OBSTFELD, Maurice. International adjustment with habit- forming consumption: a diagrammatic exposition. Cambridge, MA: National Bureau of Economic Research, 1992. (NBER working paper no. 4094). ORDINARY consumption, edited by Jukka Gronow and Alan Warde. London: Routledge, 2001. 257p. ORGANISATION for Economic Co-operation and Development. Consumption tax trends: VAT/GST, Excise and environmental taxes. Paris: OECD, 2001. 78p. OTTO, Glenn and Voss, Graham. Optimal consumption, external debt and the real interest rate: an empirical investigation. New South Wales: University of New South Wales, 1992. (Discussion paper no. 92/14). PACULA, Roalie Liccardo. Adolescent alcohol and marijuana consumption: is there really a gateway effect? Cambridge, MA: National Bureau of Economic Research, 1998. (NBER working paper no. 6348). PARIKH, J., Panda, M. and Murthy, N.S. Consumption pattern differences and environmental implications: a case study of India. Mumbai: Indira Gandhi Institute of Development Reearch, 1994. PARIKH, Jyoti and Painuly, J.P. Population, Consumption patterns and climate change: a socioeconomic perspective from the South. Mumbai: Indira Gandhi Institute of Development Research, 1995.

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PARIKH, Jyoti, et.al. Consumption patterns: the driving force of environmental stress. Bombay: Indira Gandhi Institute of Development Research, 1999. 56p. PARIKH, K. and Srinivasan, T.N. Poverty alleviation policies in India: food consumption subsidy, food production subsidy and employment generation. Mumbai: Indira Gandhi Institute of Development Research, 1990. PARKER, Jonathan A. and Julliard, Christian. Consumption risk and the cross-section of expected returns. Princeton, NJ: Woodrow Wilson School of Public and International Affairs, 2004. (Discussion paper no. 229). PARKER, Jonathan, A. Consumption risk and expected stock returns. Princeton, NJ: Woodrow Wilson School of Public and International Affairs, 2003. (Discussion paper no. 223). PATERSON, Mark. Consumption and everyday life. New York: Routledge, 2006. 264p. PELLECHIO, Anthony J. and Hill, Catharine B. Equivalence of the production and consumption methods of calculating the value added tax base: application in Zambia. Washington, D.C.: International Monetary Fund, 1996. (IMF working paper no. 96/67). PERROTTA, Cosimo. Consumption as an investment: the fear of goods from Hesiod to Adam Smith. New York: Routledge, 2004. 400p. PHILIPSON, Thomas and Zanjani, George. Consumption Vs. production of insurance. Cambridge, MA: National Bureau of Economic Research, 1997. 44p. PHUTTON, John and Kenc, Turalay. Replacing the UK income tax with a progressive consumption tax. Cambridge: Department of Applied Economics, University of Cambridge, 1994. (Cambridge working paper in economics no. 9413). PILLAI, Renakua and Sankaranarayan, K.C. Gender influence on consumption pattern: a study of the impact of womans income on household consumption. Kochi: Cochin University of Science and Technology, 2000. PINSTRUP-ANDERSEN, P. and Garcia, M. Data on food consumption by high-risk family members: its utility for identifying target households for food and nutrition programmes. Washington: International Food Policy Research Institute, 1990. PISSARIDES, Christopher A. Consumption and savings with unemployment risk: implications for optimal employment contracts. Bonn, Germany: IZA, 2004. (Discussion paper no. 1183).

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POPULAR Culture: production and consumption, edited by C., Lee Harirngton and Denise, D. Bielby. New York: Blackwell, 2000. 368p. POSTLEWAITE, A., Samuelson, Larry and Silverman, Dan. Consumption, commitments and preferences for risk. Cambridge, MA: National Bureau of Economic Research, 2004. 43p. PRASAD, A.R. Consumption behaviour in India. New Delhi: Reliance, 2001. 368p. PYNE, Hnin, et.al. Gender dimensions of alcohol consumption and alcoholrelated problems in Latin America and the Caribbean. Washington, DC: World Bank, 2002. 480p. QUAH, Danny. Permanent and transitory movements in labor income: an explanation for excess smoothness in consumption. Chicago: The University of Chicago, 1990. RAIKHY, P. S. and Singh, Parminder. Energy consumption in India: pattern and determinants. New Delhi: Deep and Deep, 1990. RAMMOHAN, Anu. Old- age security versus current consumption: the forgotten role of child labour. Sydney: University of Sydney, 1998. 26p. (Department of Economics paper no. 98-06). RANDHAWA, Inderjit Singh, et.al. Consumption taxes in Malaysia: towards a value added tax. Malaysia: Pelanduk Publication, 1994. 88p. RATNESHWAR, S., David, Glen Mick and Huffman, Cynthia. why of consumption: contemporary perspectives on consumer motives, goals and desires. New York: Routledge, 2000. 330p. RITZER, George. Enchanting a disenchanted world: revolutionzing the means of consumption. London: Sage, 2004. 280p. ROGOFF, K. Traded goods consumption smoothing and the random walk behaviour of the real exchange rate. Cambridge, MA: National Bureau of Economic Research, 1992. (NBER working paper no. W4129). ROTEMBERG, Julio J. Cyclical movements in wages and consumption in a bargaining model of unemployment. Cambridge, MA: National Bureau of Economic Research, 1998. (NBER working paper no. W6445). RUHM, Christopher J. Is high school employment consumption or investment? Cambridge, MA: National Bureau of Economic Research, 1995. (NBER working paper no. 6445). RURAL labour enquiry: report on consumption expenditure of rural labour households (38th round of N.S.S.), 1983. Chandigarh: Labour Bureau, Ministry of Labour, Government of India, 1990. 183p.

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SANDVOSS, Cornell. Fans: the mirror of consumption. Cambridge: Polity Press, 2005. 224p. SARBAUM, Jeffrey K., Polachek, Solomon W. and Spear, Norman E. Effects of price changes on alcohol consumption in alcohol-experienced rats. Cambridge, MA: National Bureau of Economic Research, 1998. (MBER working paper no. 6443). SARKAR, Amal. Energy consumption in SAARC countries and possible areas of regional cooperation. Calcutta: Jadavpur University, 1996. SARMA, J.S. and Gandhi, V.P. Production and consumption of foodgrains in India: implications of accelerated economic growth and poverty alleviation. Washington, DC: International Food Policy Research Institute, 1990. 115p. SCHROEDER, Jonathan E. Visual consumption. London: Routledge, 2002. 193p. SEIDMAN, Laurence S. U.S.A.Tax: progressive consumption tax. Cambridge, MA: MIT Press, 1997. 160p. SEKAR, S. Consumer values in product consumption patterns: a study based on selected income groups in Madras city. Chennai: University of Madras, 1995. (Ph.D. Thesis). SESHAN, Radha. Some aspects of the legal economics of the consumer with special reference to India since 1950. Chennai: University of Madras, 1994. (Ph.D. Thesis). SHETH, Jagdish N., Newman, Bruce I. and Gross, Barbara L. Consumption values and market choices: theory and applications. Cincinnati: SouthWestern Publication, 1991. 218p. SHOREY, Everett and Eckman, Tom. Appliances and global climate change, increasing consumer participation in reducing greenhouse gases. Arlington, VA: PEW Centre of Global Climate Change, 2000. SINGH, I. Input-Output Analysis of energy consumption in india. New Delhi: Anmol Publications, 1994. SLESNICK, Daniel T. Consumption and social welfare: living standards and their distribution in the United States. Cambridge: Cambridge University Press, 2001. 236p. SMAIL, Daniel Lord. Consumption of justice: emotions, publicity, and legal culture in Marseille, 1264-1423. Ithaca: Cornell University Press, 2003. 277p.

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1617 1618 1619 1620 1621 1622

SMITH, Woodruff D. Consumption and the making of respectability, 16001800. New York: Routledge, 2002. 339p. SOORYAMOORTHY, R. Consumption to consumerism: in the context of Kerala. New Delhi: Classical Publication Company, 1997. 176p. SOUNDARAPANDIAN, M. Economic reforms and public distribution system. New Delhi: Serials Publication, 2003. 215p. SPEIGHT, Alan E.H. Consumption, rational expectations and liquidity: theory and evidence. New York: St. Martins Press, 1990. 208p. STEEDMAN, Ian. Consumption takes time: implications for economic theory. London: Routledge, 2006. 180p. STEEDMAN, Paul. Desperately seeking sustainability?: summary of NCC research into information sustainable lifestyles. London: National Consumer Council, 2005. 16p. STONELEY, Peter. Consumerism and American girls literature, 1860-1940. Cambridge, MA: Cambridge University Press, 2003. 167p. STOREY, John. Cultural consumption and Everyday life. London: Arnold, 1999. 191p. TURTELBOOM, Bart. Consumption smoothing and exchange rate volatility. Washington: International Monetary Fund, 1995. (Working paper no. 95/108). VANI, BP. Poverty Inequality and consumption pattern of poor in rural India. New Delhi: Indian statistical institute, 1992. WANG, J. and Ng, Yew-Kwang. Pursuit of relative conspicuous consumption in monopolitic competition. New South Wales: University of New South Wales, 1993. WARDE, Alan. Consumption, food and taste: culinary antinomies and commodity culture. London: Sage, 1997. 231p. WEN, Liu. Production, consumption and environment in China. China: Centre for Environment Strategy of China, 1994. WHITLEY, John. Consumer spending forecasts for the worlds largest economies 1995-2005. London: Economist Intelligence Unit, 1995. 142p. WILLIAMS, Rosalind Helen. Dream worlds: mass consumption in late nineteenth-century France. Berkeley: University of California Press, 1991. 451p. WILSON, Fiona and Arias, Patricia. Clothing, identity and consumption in a Mexican region. New Delhi: Centre for Development Research, 1995. (CDR working papers).

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WONG, Stanley. Foundations of Paul Samuelsons revealed preference theory. Rev. ed. London: Routledge, 2006. 148p.

1634

WORLD BANK. Global Environment Division. Russian Federation: ozone depleting substance consumption phase- out project second tranche. Washington, DC: Global Environment Division, World Bank, 1998.

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AUTHOR-INDEX (Books) A
Abimbola, Temilade Mujidat Labake 406 Abrams, Bill 773 Acherman, Frank 1013 Adams, Bob 1234 Adil, M.S. 521 Aduru, Rajendra Prasad 522 Agarwal, Meenu 677 Agarwal, Nidhi 2 Agarwal, Vijender Kumar 523 Agenor, Pierre-Richard 1392 Aggarwal, Anju D. 965 Aggarwal, Praveen 524 Aggarwal, Sukhdev 524 Agrawal, Meenu 47 Aguiar, Mark 1393 Ahlfors, U.G., Et.Al. 807 Ahmad, E. 1394,1395 Ahmad, Eatzaz 1396 Ahmad, Farooq 525,671 Ahmed, A.M. 3 Akkireddy, Shri Venkata Siva Rama 194 Albaum, Gerald S. 801 Albert, Peter J. 361 Albrecht, Karl 808 Alderman, Harold 1397 Aldridge, Alan E. 1398 Alexandria, Va 894 Ali Hashim 526 Ali, Sadia Samar 4 Allan, Barney 480 Allen, Derek R. 809 Al-Rasheed, S. 3 Alwitt, Linda F. 1278 American Bankers Association Education Foundation 386 American Bar Association 672 Ameriks, John 967 Anastasia, Trena T. 875 Andersen, Robin 968 Anderson, Alison 1291 Anderson, Kristin 742 Anderson, Simon P. 407 Andrade, Fabio Wendling Muniz De 290 Andrews, Jonathan 969 Andrews, Mac 1137 Andrews, Maggie 966 Anjaiah, S. 1279 Anton, Jon 743,744,1174 Antonides, Gerrit 5,34,1463 Antony, M.J. 527 Applbaum, Kalman 1455 Applebaum, Robert A. 483 Appleton, Jo Ann 876 Ardito, Stephanie C. 877 Arias, Patricia 1632 Armistead, Colin G. 878 Arnould, Eric 970 Arora, Ramesh K. 971,1021 Arora, Renu 673,972 Arora, Sukhwinder Singh 1083 Arreaza, Adriana 1401 Arun Kumar 242 Aryal, Bhoj Raj 408 Asghar, J. 204 Asher, Allan 1280 Ashkeazi, Michael 1402 Asian Productivity Organisation 1403 Askegaard, Soren 12 Assael, Henry 1281 Atkin, Douglas 409 Attanasio, Orazio P. 6, 291, 410, 1404, 1405,1406, 1407, 1408 Auld, David D. 88 Avery, Robert B. 292 Avidsson, Ragnar 528 Awasthi, S.K. 529,534

B
Bach, Voler 745 Bag, R.K. 530

BOOKS 115 / 115

Bagozzi, Richard P. 7 Bagwell, Laurie Simon 1409 Bailey, Keith 913 Bailey, Richard 879 Baird, Kristin 880 Bajari, Patrick 674 Baker, Dean 660 Baker, Susan 8 Bakshi, P.M. 531 Balachandran, S. 973 Balaji, U. 9 Balderjahn, Ingo 176 Baldev Singh 10 Balingit, Albert Y. 532 Ball, Marion J. 490 Ballard, Jim 987 Baltej Singh 11 Bamossy, Gary 12 Banasik, John 57 Bandyopadhyay, Shyama Prasad 533 Banerjee, A.K. 534 Bangia, R.K. 535 Bangs, David H. 1282 Banks, James 1407,1408 Bannur, G.H. 1283 Bano, Vaseem 13 Bareham, Jon R. 14 Bark, T. 411 Barkley, Bruce 974 Barlow, Jannelle 283 Barnard, Bill 1035 Barowalia, J.N. 536 Barowalia, Jagan Nath 1410 Barrett, Stephen 484 Barron, John M. 15 Barry, F. 1411 Basch, Michael D. 941 Baset, Abdel 16 Basu, P. 675 Basu, Saroj Kumar 293 Batchelor, Roy 17 Batina, Raymong G. 1412 Batra, Promod 881,975,976 Batra, Satish K. 18 Batra, Vijay 976

Battacharya, Lipi 25 Baudrillard, Jean 977 Bauman, Z. 942 Bayoumi, Tamim 1413 Bayus, Barry L. 1284 Bearden, William O. 774 Becker, Hal 882 Becker, Tilman 190 Becker, Torbjorn 1414 Beckerman, W. 1415 Beckett, Anthony 19, 20, 21 Beckmann, Suzanne C. 790 Bednall, David 213 Beesley, M.E. 1285 Beetham, Margaret 1175 Bejou, David 750 Belasco, Warren James 485 Belk, Russell W. 978,1456 Bell, Chip R. 979 Beller, Ken 22 Belsky, Eric S. 297 Beng-Huat, Chua 1459 Benjamin, Beryl 811 Benkard, C. Lanier 674 Bennett, Peter D. 23 Benson, John 980 Berg, Maxine 54 Berger, Arthur Asa 981 Bergman, Bo 812 Bergstresser, Daniel 294 Berkman, Harold W. 24 Bermingham, Ann 1461 Bernheim, B. Douglas 1409, 295 Berry, Steven 982 Bertrand, Marianne, Et.Al. 296 Best, Roger J. 1326,1327 Bettman, James R. 151,850 Bewley, Ronald 819 Bhansali, S.R. 537 Bhatia, Basant Lal 264 Bhattacharya, Debasis 983 Bianchi, Marina 984 Bielby, Denise D. 1590 Binder, M. 1417 Bird, Timothy C. 538

116

CONSUMERS: A SELECT BIBLIOGRAPHY

Bismut, Claude 1392 Black, Julia 539,621 Black, Naomi 985 Blackwell, Roger D. 79,986 Blanchard, Kenneth H 987 Bland, F. Paul 541 Blanding, Warren 883 Blankern, J. 1421 Blattberg, Robert C. 988 Blinder, Alan S. 27 Block, Martin P. 1372 Blundell, Richard 28 Blythe, Jim 29 Bocock, Robert 1418 Boden, Sharon 943 Bodenberg, Thomas M. 746 Boehm, Thomas P. 757 Bojagar, Shaukat Appa 1286 Bond, Alison 802 Bongs, David H. 1287 Bonney, Robert 486 Bonomo, M. 1419 Bosshart, David 814 Bosworth, Michael T. 30 Bowbrick, Peter 412 Bowen, David 929 Bowman, Karlyn H. 487 Boyle, Cathy, Comp. 496 Bozarth, Barbara 508 Bradford, David F. 1420 Braithaite, John 1288 Brander, James 989 Brar, Maninder Pal Singh 415 Braun, J.V. 1421 Braun, Philip A. 1422 Brembeck, Helene 1490 Brent, D. Ruben 1245 Brewer, John 1457,1461 Brijball, Sanjana 60 Brink, Annekie 60 Britten, Michael J. 897 Brobeck, Stephen 542,567 Brown, Andrew 676 Brown, Ann 990 Brown, Mary 991

Brown, Paul B. 1212 Brown, Stanley A. 752 Brown, Stephen 776 Browne, Beverly 56 Browning, M. 1405 Bryan, Michael F. 652, 653 Bubbard, Thomas N. 125 Buckingham, Richard 992 Budnitz, Mark 543 Buhalis, Dimitrios 477 Bullen, Elizabeth 1129 Burgess, Matt 1095 Burr, Jennifer 800 Burrows, Roger 1452 Burst, Ardis 1088 Burton, Alan G. 544 Burton, Dawn 298 Butsher, Stephan A. 994 Byrne, Leslie L. 995

C
Caballero, Ricardo J. 1424 Calder, Lendol Glen 299 Calem, Paul S. 292 Callebaut, Jan 32 Calver, S. 1369 Cameli, Yoram S. 1455 Campbell, Sally R. 381,996 Campbell, Dennis 678 Campbell, John Y. 1425, 1426, 1427, 1428, 1429 Canner, Glenn B. 292 Cant, Michael 60 Caplin, Andrew 967 Cappo, Joe 33 Card, Frank 300 Carlaw, Peggy 884 Carnall, Michael 982 Carr, Judith A. 1073 Carr-Hill, Roy A. 1431 Carroll, Christopher D. 1432 Carson, Cary 361 Carson, Luke 1433 Carter, Carolyn 373

BOOKS 117 / 117

Carter, Carolyn L. 301, 368, 372 Carter, Tony 748 Carter, Wendy 885 Cartwright, Peter 545,997,679 Caruana, Robert J. 1434 Case, Anne C. 1435 Cashin, Paul 1392 Cathelat, Bernard 998,1290 Cave, Sue 36 Cecchetti, S.G. 652 Cecchetti, Stephen G. 653 Cemile, Yavas 440 Central Board Of Irrigation 999 Central Electricity Authority 1436 Centre For Monitoring Indian Economy 654, 655, 1000 Ch, Jayashree 37 Chacko, Jose 1001 Chacko, T. 547 Chadha, Rajni 1002 Chadler, Kreta 1003 Chah, Eun Young. 416 Chahal, Hardeep Kaur 38 Chakkarwar, Sudhir R. 548 Chakrabarty, Indrani 1437 Chandrasekharan Nair, Shoba 39 Chang, Richard Y. 816,1004 Chaplin, Ed 488 Chapman, Audrey R. 1468 Charles, C. Leslie 886 Chaston, Ian 1292 Chatterjee, Biswajit 1438 Chaturvedi, Arvind 1439 Chaudhary, Ram Naresh Prasad 549 Chaudhuri, S. 1440 Chavis, Larry 40 Cheemadan, Yakoob 550 Chenjrayi, Clive 620 Chetia, C.K. 1086 Chetty, Raj 1441 Chhina, Amanpreet 1293 Chisnall, Peter Michael 41 Chitkara, M.G. 944 Choe, Boum-Jong 1442 Choi, James J. 1443

Choudhari, V.R. 551 Christensen, Clayton M. 1005 Christian, Sheldon Chan 512 Christopher, Martin 887 Chua, Beng Huat 1444 Church, Keith B. 42 Ciarlante, Deanna 214 Clarida, R.H. 417,1445 Clarke, David B. 1464 Clarke, George R.G. 888 Clegg, Brian 43 Clements, Michael 1446 Cleveland, Brad 747 Clifford, Helen 54 Coasta, Janeen Arnold 101 Cochrane, John H. 1428 Coddington, Walter 1294 Coelho, Karen 270 Coffey, Timothy 1295 Coffey, Timothy J. 1221 Cohen, Mirelle 1072 Cohen, Sande 1458 Colbary, Richard E. 889 Cole, Paul M. 1264 Cole, Robert Hartzell 302 Combs, Wesley 479 Coney, Kenneth A. 1327 Conghua Li 45 Connecticut. Department Of Public Utility Control 383 Constantinide, G.M. 1422, 1494 Consumer Education And Research Centre. National Workshop (1994: Ahmedabad) 1010 Consumer Unity And Trust Society 680,1020 Consumers International Regional Office For Asia And The Pacific 562 Conway, Lorraine 563 Coppack, Martin 387 Corporate National Consumer Council 681 Corrigan, John 946 Corrigan, Peter 1471

118

CONSUMERS: A SELECT BIBLIOGRAPHY

Costa, Carlos 477 Costa, Dora L. 303 Cowley, Elizabeth 213 Coyle, Joanne 820 Craig, Gill 492 Craig-Lees, Margaret 56 Cranston, Ross 587 Crego, Edwin T. 1024 Croll, Elisabeth J. 821 Crook, Jonathan N. 57 Cross, Gary S. 1472 Cross, Richard 1025 Cubita, Peter N. 572 Currie, David 1474 Curry, Adam 1026,1301 Curry, Jay 1026,1301 Cusack, Michael 59 Cutler, D.M. 1475

D
Daetz, Doug 1035 Dai, Xiudian 420 Dalgleish, Jodie 1036 Damico, Michael 1274 Damodaran, Nimmi 62 Daniel, K.S. 713 Danziger, Pamela N. 1476 Dapani, S. 528 Darbha, Gangadhar 1477,1478 Darshana, R. 945 Das, Mallika 212 Das, Narayandas 1198 Dasgupta, Partha 1479 Dash, Choudhury Pratap Kumar 564 Dass, B.K. 565 Datta, K.L. 1480 Davanzo, Jan 509 David, Glen Mick 1598 Davis, Deborah S. 52 Davis, Frank White 1037 Davis, John A. 1303 Dawson, Michael 1038 Day, Charles E. 857 Dayal, Rekha 63

De Pelsmacker, Kardes 64 Deaton, A. 65,1481 Deaton, Angus 1435,1482 Deb, Bidhan Chandra 306 Deeter, Patricia B. 560 Del Vecchio, Gene 682 Delgado, C.L. 1483 Delhi. Directorate Of Economics And Statistics 656 Della Bitta, Albert J. 150 Deming, Vasudha Kathleen 884 Dennis, Charles E. 66 Denove, Chris 827 Denton, D. Keith 1039 Deschamp, Phillip 828 Desmond, John 67 Development Economic Resource Limited (Nigeria) 1040 Dharmendera Kumar 1484 Dharni, Khushdeep 68 Dhillon, H.S. 494 Dhir, Raman 683 Dholakia, Nikhilesh 781,1456 Diewert, W. E. 657 Divatia, Ami 388 Doane, Darryl S. 896 Dobson, Alan Paul 307 Doel, Marcus A. 1464 Dominitz, Jeff 1041 Don, Debelak 1304 Donee, James 1042 Doolan, Chris 1043 Douglas, B. 1016 Douglas, Bernheim B. 308 Doukidis, Georgios J. 419 Doyle, Mona 1179 Drahos, Peter 1288 Drakopoulos, S.A. 71 Driggers, Joann 394,1141 Dua, Pami 17,72 Dubois, Bernard 73 Dufek, Denald F. 1205 Dupuy, Franc, Ois 1044 Durkin, Mark, Et.Al. 74 Durkin, Thomas A. 320

BOOKS 119 / 119

Durning, Alan Thein 75,1486 Dutka, Alan F. 829 Dutta, Paritosh Chandra 76 Dwyer, Terence M. 1487 Dymski, A. Gary 309 Dyson, Karen 635

E
Earl, Peter E. 780 East, Robert 77,78,1306 Eastman, Linda Ellis 890 Eckman, Tom 1613 Economic And Social Commission For Western Asia 684 Economist Intelligence Unit 1307 Edosomwan, Johnson A. 873 Edosomwan, Johnson Aimie 1045,1308 Edward, Mcquarrie F. 1302 Edwards, Tim 1488 Eggland, Steven A. 897 Ekstrom, Karin M. 1490 Elbrecht, Richard A. 560 Ellingsen, Tore 1489 Elliott, Richard H. 790 El-Meniawy, Aisha Moustafa 830 Emery, Charles D. 1048 Emery, Douglas 493 Emmert, Scott D. 1049 Engel, Charles 658 Engel, James F. 79 Eradi, V. Balakrishna 568 Ervine, W.C.H. 569 Essoo, Nittin 81 Estache, Antonio 1050 Eureka, William E. 1052 Evans, David 84 Evans, Martin J. 85,86 Evans, Nicholas D. 1056 Evenson, Renee 898 Evenson, Robert E. 1008 Export-Import Bank Of India 423, 424

F
Falls Church, Va 1030

Farah, Barry S. 899 Farb, Daniel 498,499,500 Faridi, Mohd. Rashad 87 Farry, Kristin A. 435 Faruqui, Ahmad 822 Faulkner, Mike 1057 Featherstone, Mike 1058 Feldstein, Martin 1492 Fernandez-Villaverde, Jesus 1493 Ferson, W.E. 1422,1494 Fichhoff, Baruch 831 Ficiertk, Reiner 1059 Finch, Fred 987 Fine, Ben 1495,1496 Finlay, Steven 310 Firat, A. Fuat 781 Fishbein, Martin 1366 Fisher, Joy 678 Flavin, M. 1497 Fleischer, Joe 686 Fliehman, Deborah G. 88 Flynn, Andrew 1552 Foellmi, Reto 1498 Fogli, Lawrence 779 Footman, Tanya 856 Ford, Lisa 900 Forde, John E. 755 Foreman, Susan 1060 Foss, Bryan 802,1269 Fournies, Ferdinand F. 1061 Fox, James G. 1023 Foxall, Gordon R. 46, 85, 89, 90, 91, 92, 93, 161, 810, 832, 1416 Foxall, Gordon Robert 782 France, Alastair 224 Frank, Dana 570 Frank, R.H. 95 Frazer-Robinson, John 1311 Fred Van Raaij, W. 5 Freebairn, John 1487 Freedman, Carol 756 Freemantle, David 833 Friedman, Jonathan 1499 Friedman, Lawrence G. 96 Friedman, Monroe 97

120

CONSUMERS: A SELECT BIBLIOGRAPHY

Friedman, Nancy 901 Friedrich, Barbel 1006 Frigstad, David B. 1062 Fry, Vanessa 834 Frye, Judith E. 687 Fuhrer, Jeffrey C. 1500 Furnham, Adrian 1079,1320 Furnival, Jane 1063

G
Gabaiz, Xavier 1312 Gabbott, Mark 902 Gabriel, Yiannis 1542 Gadepalli, Radha Krishna 98 Galinde, Shekhar S. 571,688 Gallagher, J. 1085 Gallagher, J.P. 1344 Gallouj, Faiz 311 Gamber, Wendy 1064 Gambhir, Cheena 99,689 Gampala, Bhashyam 690 Gan, Li 284 Gandhi, Sudesh M. 100 Gandhi, V.P. 1607 Gandotra, Veena 388 Ganesh, S. 265 Garain, Swapan 389,1065 Garcia Canclini, Nestor 1066 Garcia, M. 1589 Garon, Sheldon 1399 Gay, Paul Du 1502 Gee, Jeff 903 Gee, Val 903 Geisst, Charles R. 1067 Gelb, Joseph W. 572 Geller, Lois K. 425 Gelpi, Rosa-Maria 312 Geneva. International Labour Office 659 Gentry, William M. 1503 George, David 1313 Geron, Scott M. 483 Gerth, Karl 1069 Gertler, Paul 1504

Getz, Gary 988 Ghosh, Ambica 102 Ghuman, Manjit Kaur 426 Gibb, James G. 103 Gibbs, Paul 1314 Giel, Kathleen 854 Gilbert, David Clifford 104 Gilbert, Faye W. 772 Gilmore, James H. 1185 Ginac, Frank P. 1070 Girija Devi, V. 105 Girimaji, Pushpa 573,692 Gitomer, Jeffrey H. 835 Glaeser, Edward L. 1071 Glanz, Barbara A. 904 Glickman, Lawrence B. 1015,1505 Goa. Directorate Of Planning, Statistics And Evaluation 313 Gobe, Marc 1316 Gobel, Marc 427 Goldberg, Marvin E. 1366 Goldberg, Pinelopi K. 291 Goldring, John L. 574 Goldsmith, Elizabeth B.B. 106 Gonsalvez, J.A. 575 Goodman, Douglaz J. 1072 Goodwin, Neva R. 1013 Goolsbee, Austan 428,429 Gordon, Kate 541 Gosney, John W. 757 Goswami, Dip Kumar 576 Gottdiener, Mark 1568 Goulding, Christina 107,1506 Gracia, R. 1419 Grady, Rosamund 314 Graham, Judy F. 108 Grantham, Charles 1073 Green, D. Hayden 1075 Green, Eileen 1507 Greenberg, Paul 1317 Greenfield, Michael, M. 577 Griffin, Jill 1076,1077 Griffith, Chris 501 Griffiths, David N. 1078 Gronow, Jukka 1572

BOOKS 121 / 121

Gross, Barbara L. 1612 Gross, David B. 315 Grossman, Herschel I. 1508 Grover, S.K. 691 Grover, Surinder Kumar 109 Grubbs, Ray M. 905 Gruber, J. 1509 Gruber, Jonathan 1504, 1510 Grunert, Klaus G. 186, 1012 Gualerzi, Davide 1511 Gulati, Anuja 1021 Gulrhan-Canli, Zeynep 7 Gulshan, S.S. 578,836 Gunter, Barrie 1079, 1319, 1320 Gunther, Robert E. 1387 Gupta, D. 1512 Gupta, Devendra B. 1513 Gupta, Soma Sen 110 Gupta, Sunil 1080 Guruprasad, M. 430 Gustafsson, Anders 841

H
Haberer, Jo Ann B. 906 Hackely, Chris 1321 Hackett, Paul 783 Hackley, Christopher E. 784 Haem, H. 1421 Halageri, Sadanand S. 1322 Hall, Linda D. 414 Hall, R.E. 1081 Hallberg, Garth 431 Hamilton, Robert 111 Hammond, Bob 316 Hampanna, M. 266,267,273 Hanna, Nessim 114 Hansen, Gary D. 1512 Hansen, Lars Peter 1513 Hanumantharao, D. 947 Harak, Charles 317 Harding, Geoffrey W. 318 Harirngton, C. Lee 1590 Harker, Michael John 1324 Harmeyer, Kathleen M. 1082

Harne, Debbie 747 Harper, Malcoum 1083 Harrell, Alvin C. 605 Harris, Elaine K. 907 Harris, J.E. 1514 Harris, R. Lee 1084 Harrison, Michelle 1552 Harrison, Rob 1051 Harvey, Brain W. 603 Harvey, Eric 1085 Hasouneh, I.M. 16 Hassan, Salah S. 1315 Hateley, Barbara 1085 Hatry, Harry P., Et.Al. 759 Haugtvedt, Curtis P. 69,181 Hausman, Jerry 693 Havey, Brian 1325 Hawkins, Del I. 1326 Hawkins, Delbert I. 1327 Hayward, Keith J. 1006 Hazarika, Jiten 1086 Hearn, Jeff 1022 Heasman, Michael 1496 Heaton, John 1513 Hedges, Roy 1087 Hegde, Manjunath G. 432 Heilmann, Ann 1175 Heller, Al. 855 Hellman, Karl 1088 Hendel, Igal 115,1089 Henderson, Saras 491 Henley Centre For Forecasting 1090 Henneberg, Stephan C.M. 116 Henry, Assael 1328 Herbrink, Janet C.M. 839 Herna Di, Andras 1453 Herr, Paul M. 94 Herrmann, Melissa J. 785 Herscott, David 1329 Herzlinger, Regina E. 502 Hessan, Diane 805 Hetherington, Kevin 1460 Hewer, Paul A. 117 Hibbert, Sally 118 Hickey, Kristin 910

122

CONSUMERS: A SELECT BIBLIOGRAPHY

Hill, Catharine B. 1583 Hill, Dan 786,1091 Hill, Daniel Delis 1330 Hill, Ronald Paul 795,1342 Hilliam, Moira A. 1092 Hilton, Mathew 948 Himachalam, D. 579,268 Hinton, Tom 433,1093 Hirschhor, Joel S. 119,1094 Hirschman, Elizabeth C. 787 Hirst, I.R.C. 1014 Ho, Jennifer Ann 1515 Hoa, Tran Van 1 Hoa, Van 120 Hoderlein, Stefan Georg Nicolas 1516 Hoffman, Ronald 361 Hogg, Gillian 902 Hogg, Margaret 121 Hogg, Margaret K. 775 Hoisington, Steven H. 360 Holbrook, Morris B. 777,787,788 Holden, Nigel 1095 Holden, Steinar 1489 Holdsworth, Maxine 1517 Holland, John R. 30 Holly, Sean 1474 Holt, Sharon L. 319 Hooks, Ivy F. 435 Hooley, Richard 580 Horner, Susan 122,235 Horoqitz, Daniel 1096 Hoff, Philip 434 House, Christopher L. 436 Housiaux, Kate M.L. 1464 Howard, John A. 1331 Howard, Stevens 1113 Howard-Healy, Marion 1097 Howells, Geraint 581 Howells, Geraint G. 582 Howes, David 1473 Howieson, Cathy 391 Hoyer, Wayne D. 123 Hsieh, Hong Tse Bill 124 Hua, Tran Van 819 Hubbard, R. Glenn 1503

Huffman, Cynthia 1598 Huggins, Kenneth 879,908 Huggins, William R. 1098 Hughes, Arthur Middleton 1099 Hughes, James W. 694 Hurd, M.D. 1518,1519 Hurst, Erik 1393 Hurtado, Maria Elena 1100 Hyatt, Karen 1003

I
Ihori, Toshihiro 1412 Ilahi, Nadeem 126 Illinois State Board Of Education 392 Ilminen, Gary R. 503 India. 1520 India. Delhi 504 India. Ministry Of Consumer Affairs 1102 India. Ministry Of Consumer Affairs, Food And Public Distribution. Department Of Consumer Affairs 1103 India. Ministry Of Labour Bureau 321,661 India. Ministry Of Mines 949,1104 India. Ministry Of Textiles. Textiles Committee 322 India. Monopolies And Restrictive Trade Practices 269 India. National Sample Survey Organisation 323, 324, 325, 32 6, 327, 328, 329, 330, 331, 332, 333, 334, 335, 336, 337, 338, 339, 340, 341, 342, 343, 1105, 1106, 1521, 1522, 1523, 1524 India. Planning Commission 1525 India. Planning Commission Programme Evaluation Organisation 1107 India. Secretariat. Lok Sabha (14th). Standing Committee On Food, Consumer Affairs And Public Distribution 437

BOOKS 123 / 123

Indicus, Analytics 1332 Ingco, M.D. 1526 Inman, Crist 456 Institute For Marketing Information (China) 128 International Conference on Consumer Protection 695 International Food Policy Research Institute 1528 International Organization of Consumers Unions. World Congress(14th: 1994: Montpellier, France) 1108 International Organization of Consumers Unions.Forum on Sustainable Consumption (1992 June 4: Malaysia) 1529 International Seminar on Multilateral Frameworks for Investment (1997: Geneva) 789 Inthorn, Sanna 1143 Irvin, I.J. 837 Iyer, Gopakrishnana R. 750

J
Jacintha, M. 129 Jacka, J. Mike 838 Jackson, Janet L. 839 Jackson, Peter 1447 Jacobson, Annette R. 396 Jacobson, Michael F. 1333 Jadeja, Priya 1109 Jadhav, Padmakar Bhimrao 840 Jaeger, Sara Roust 130 Jagannathan, Ravi 1530 Jagtap, D. Jyothi 791 Jai Prakash 584 Jain, L.C. 270 Jain, M.K. 131 Jakate, M.N. 1356 Jamal, Ahmad 85 James, Brander 1110 James, Estelle 132,1111 James, Jeffrey 1531,1532

Jamwal, Renu 585 Jandt, Fred Edmund 1112 Jasper, Margaret C. 586 Jaswal, Girish Chand 697 Jayaraj, S. Kumar 133 Jayawardhena, Chanaka 134 Jayne, Mark 1533 Jeff, Cox 1113 Jena, Anupam B. 510 Jena, Biswa Ranjan 438 Jenkins, M. 1275 Jha, S. 1114 Jill Leyland Associates 344 Jin, Ginger Zhe 505 Johansson, Per-Olov 345 John, Robin 53 Johnson, Brian 1352 Johnson, Michael D. 841 Johnson, Michael David 1334 Johnson-Hillery, Julie 1115 Johnstone, Nick 1534 Jones, Jackie 546 Jones, Paul A. 346 Jones, Peter 347 Jongen, W.M.F. 127 Jorgensen, Janice 422 Jorgensen, Karin 1143 Jorgenson, Dale W. 698 Joshi, P.D. 1535 Joshi, Suhas Bhaskar 439 Joy, Sally 56 Julia, Black 587 Julien-Labruyere Ois, Franc 312 Julliard, Christian 1580

K
Kabodian, Armen J., Comp. 824 Kahle, Lynn R. 1299 Kahn, Barbara E. 1116 Kakwani, Nanak 1536 Kakwani, Nanak C. 1537 Kala, Krishna 440,662 Kalaigar, Abdullah 135 Kamakura, Wagner A. 1384

124

CONSUMERS: A SELECT BIBLIOGRAPHY

Kamaruddin, Abdul Razak 136 Kamashetty, S.B. 441 Kamath, Rajashri A. 137 Kambhammettu, Shyam Sunder 993 Kamin, Maxine 909 Kanagal, N. Balakrishna 451 Kannan, S. 138 Kanuk, Leslie 211 Kanuk, Leslie Lazar 212 Kaplan, Steve 1117 Kapoor, Jagdeep 442 Kapoor, Sheetal 139,1118 Kaptan, S.S. 699,700 Kaptan, Sanjay 1119 Kapur, J.C. 950,1538 Kardes, Frank R. 94,140 Karkara, Gurbax Singh 588 Karunakaran, Kishore L. 1396 Kassarjian, Harold H. 23,112,185 Kathleen E. Stein-Hudson 1120 Kathleen, E. Keest 365 Katyal, Mukesh 141 Katz, L.F. 1475 Katz, Phyllis Alberts 701 Kaufman, George G. 366 Kaur, Hardeep 842 Kaur, Muninder 142 Kaur, Pavleen 443 Kaur, Surinderjit 1121 Kaur, Tajinder 444 Kaura, Ajesh 1335 Kaushal, Anoop K. 589,590 Kavanaugh, John F. 1122 Kaynak, Erdener 1315 Kazmi, S.H.H. 18 Keane, Michael P. 1539 Kearney, Elizabeth I. 1123 Keat, Russell 1124 Keep, Bill 736 Keest, Kathleen E. 348 Keiningham, Timothy L. 1126 Kellaway, Alec 349 Keller, Paulette J. 838 Kelly, Jordon 143 Kelly, P. Keith 1004

Kelly, P.K. 816 Kelly, Sean 285,1127 Kemp, Simon 780 Kemper, Steven 1128 Kenc, Turalay 1586 Kenway, Jane 1129 Kerr, Carol 742 Kerton, Robert R. 702 Kessler, Sheila 843 Kevan, Tim 350 Khan, Haider Ali 591 Khan, Kaleem Mohammad 144 Khan, M. 145 Khan, Mohammad N. 144 Khan, Mohammad Naved 445 Khan, Shoeb 700 Khandela, Man Chand 703 Khandelwal, Preeti 446 Khanna, Shri Ram 685 Khanooja, Reena 844 Kilbourne, Jean 1130 Kim, Chunghyun 1299 Kimball, Miles 1540 Kincaid, Judith W. 760 King, Donald Barnett 704 King, Robert 447 Kirk, Bradford C. 1336 Kiron, David 1013 Kirwan, Anthony M.D. 678 Klefsjo, Bengt 812 Klein, Lloyd 351 Klein, Michael W. 1500 Klemperer, Paul 1131 Klunow, Peter 428 Knittel, Christopher R. 705 Knox, S. 1275 Koehn, Nancy F. 448 Kolko, Jed 1071 Koppen, Peter J. Von 839 Korte, Christian 845 Kotwani, Gurbux L. 146 Kowaleski-Wallace, Elizabeth 1132 Krainer, John 674 Krarup, Signe 80 Kravitt, Gregory I. 1133

BOOKS 125 / 125

Krishna Mohan, V. 147 Krishna, Kala 449,1134,1337 Krishnamurthi, S. 592 Krohn, Lauren 593 KruGur, Andreas 1257 Krueger, Alan B. 148,663 Krueger, Dirk 1493 Kuglin, Fred A. 706 Kuik, Onno 456 Kulkarni, Shreekant Gopalrao 450 Kumar, Niraj 707 Kumar, S. Ramesh 451 Kumar, Shubh K. 1541 Kumar, V. 761 Kundu, Amit 1438 Kyriazidou, Ekaterini 291

L
Laaksonen, Pirjo 792 Laibson, David 1312 Laird, Pamela Walker 1338 Lake, Neville 910 Lal, A.B. 131 Lambkin, Mary 83 Lammiman, Jean 1135 Lancaster, Kelvin J. 1019 Landau, Saul 1136 Landsman, Mark 951 Lang, Tim 1542 Langmaid, Roy 1137 Latham, Rob 1543 Lauderbaugh, J.J. 911 Law, Rob 113 Lawton, Raymond W. 1138 Layne, Linda L. 1450 Leahy, John 967 Lebergott, Stanley 352,664,1139 Leder, Malcolm 595 Lee, Martyn J. 1017,1140,1544 Lee, Nick 1462 Lee, Wei-Na 69 Leebov, Wendy 912 Leet, Don R. 394,1141 Lehmann, Donald 1080

Lehto, Steve 596 Leibtag, Ephraim 693 Leland, Karen 913 Lemon, Katherine N. 1198 Lempert, Phil 1339 Leslie, Phillip 40 Levesque, Paul 914 Levine, Judith 1142 Levy, Sidney J. 452,793,1300 Lewis, Justine 1143 Lewis, Karen K. 1545,1546 Li, Nan 1513 Liljenberg. Anders 1144 Lin, Kenneth S. 1547 Linden, Eugene 271 Lindquist, Jay D. 24,149 Linn, Susan E. 1145 Lintott, John 1431 Lipsey, Robert E. 708 Lisoskie, Pete 1146 Lisoskie, Shelly 1146 Livingston, Gregory 1221,1295 Lizzy, E.A. 709 Lloyd, Nicola 846 Loeb, Lori Anne 1147 Loenstein, Michael W. 1077 Lohia, Sanjay 524 Loney, Kevin 434 Long, Dani L. 879,908 Loonin, Deanne 353,354 Lorbacher, Nicole 767 Loudon, David L. 150 Louviere, Jordan J. 847 Lowe, Robert 597 Lowe, Ross E. 395,396,397 Lowenstein, Michael W. 1148 Lowrey, Tina M. 778,1470 Lucas, Robert W. 915 Luce, Mary Frances 151,848 Lukenbill, Grant 1149,1340 Lunt, Peter 152 Lury, Celia 1150,1151 Lyon, Andrew B. 1548 Lytle, John F. 1152

126

CONSUMERS: A SELECT BIBLIOGRAPHY

M
Macdonald, R. 1549 Machleit, Karen A. 181 Macinnis, Hoyer 153 Mackay, Hugh 1454 Maclachlan, Patricia L. 1399 Maclnnis, Deborah J. 123 Macneill, Debra 916 Macneill, Debra J. 1153 Madhavi, C. 927 Maedke, Wilmer O 397 Magat, Wesley A. 154 Mahajan, Vijay 1387 Mahalingam, K.S. 598 Maher, Laurence W. 574 Mahesh Kumar 155 Mahfood, Phillip E. 1154 Maitra, P. 1550 Major, Grace 756,762 Majumdar, Ami 1155 Mali, M.V. 1356 Malko, Robert 822 Malley, James R. 1551 Malley, Jim 156 Malouf, Charles A. 396,397 Manfredi, Mary Pat 508 Mann, Bruce H. 286 Mannering, Karen 157 Manrodt, Karl B. 1037 Mansfeld, Yoel 48 Manski, Charles F. 831,1041 Marder, Eric 158 Margaret, Lucke 710 Margenhagen, Paula Marie 1341 Mariampoiski, Hy 794 Mariotti, John L. 1157 Mark, Adal 159 Marsden, Terry 1552 Marsh, Catherine 1452 Marsh, Gene A. 599 Marshak, Ronni T. 1214 Marsland, David 66 Martin, Carolyn A. 917 Martin, David M. 849

Martin, Robert F. 1553 Mason, Roger 1554 Massnick, Forler 162 Mather Hal 1158 Mathur, Navin 945 Mattelart, Armand 1159 Mattern, Daniel S. 1160 Matthaeus, Paul 163 Mauritius. National Library 355 Mawrey, Richard 600 Mazur, Laurie Ann 1333 Mazzarella, Sharon R. 964 Mazze, Edward M. 1347 Mcallister, Mathew P. 964 Mccalla, Douglas 1555 Mcclendon, Bruce W. 918 Mccole, Patrick 164 Mccracken, Grant David 1556 Mccreery, John 165 Mcdonald, Malcolm 1161 Mcgill, Denise 356 Mcgolldrick, P. J. 1162 Mckean, John 1163 Mckenna, James A. 601 Mckeough, Jill 574 Mclean, Ceryl 919 Mclean-Conner, Penni 920 Mcleod, Raymond 772 Mclure, C.E. 1557 Mcmann, J.M. 1344 Mcmillan, James H. 796 Mcnab, Helen 357 Mcnealy, Roderick M. 851 Mcquarrie, Edward F. 797,1345 Mcquoid-Mason, David 557 Mecalister, Leigh 1116 Meethan, Kevin 1291 Meghir, Costas 1407 Mehta, D.S. 287 Mehta, Dharmender 453 Mehta, Pradeep S. 1164,1165,1220 Melevin, Paul T. 1166 Meller, Claus 283 Mello, Seila 454 Menally, Martha R. 166

BOOKS 127 / 127

Mendoza, E.G. 1558 Mennicken, Caudia 176 Mergenhagen, Paul Marie 1346 Meulenberg, M.T.G. 127 Mhaske, Deelip Dattatraya 602,711 Michel, Syrett. 1135 Michigan. Department Of Agriculture. Consumer Protection Section 712 Michman, Ronald D. 1347 Mick, David Glen 1529 Microsoft Corporation 1167 Middlestadt, Susan E. 1366 Miklitsch, Robert 1559 Milbourne, R. 1560 Miles, Steven 952 Miles, Steven 1291 Milesi- Ferretti, Gian Maria 1561 Miller, C.J. 603 Miller, Charles 1239 Miller, Daneil 1469,1485,1562,1563 Miller, Frederick H. 604,605 Miller, Glenn 921 Miller, Margaret J. 304 Miller, R.K. 1382 Miller, Richard K. 804,1382 Miller, Roger Le Roy 398 Mills, Juline E. 113 Miniard, Paul W. 79 Miron, J.A. 1564 Mishler, Lon 302 Mitchell, Marilyn L. 798 Mittal, Banwari 221,222,730 Mobley, Jane 237 Modahl, Mary 799 Mohanty, B. 421 Mohanty, Bimal Kinkar 358 Moiez, Contractor 455 Moltke, Konrad Von 456 Monadjemi, M.M. 1565,1566 Mooij, Marieke De 167,1348 Moore, Michael J. 154,694 Morgan, Danniel J. 605 Morris, Julian 457,1349 Morrow, Peggy 922,923

Morton, Fiona Scott 507,665 Moschella, David C. 1168 Moschis, George P. 1350 Moutinho, Luiz 86 Mowen, John C. 168,169 Muellbauer, J. 65 Mulky, Avinash Gurunandan 458 Muniraju, Y. 1351 Munro, Rolland 1462 Muntslag, D.R. 1033 Murphy, Tom 852 Murray, Gordon 199 Murthy, N.S. 1576 Murty, K.N. 853 Murugaiah, V. 713 Musto, David K. 359 Muther, Andreas 763 Muzzini, Elisa 714

N
Nabi, M.K. 195 Nagaraj, H. 170 Naik, C.N. Krishna 171 Nair, Suja R. 172 Nally, Margaret 764 Nanter, Jacques 94 Narasimhan, Sakuntala 173,1169 Nash, David B. 508 Nash, Derek 1170 Nash, Susan 1170 Natarajan, B. 1171 Natarajan, I. 1191 National Bureau Of Economic Research 1567 National Consumer Council 399,1172 National Learning Corporation 1009 Naumann, Earl 360,854 Nava, Mica 1423 Nayak, Parvinrai Mulwantrai 609 Nayak, Rajendra Kumar 610 Naylor, Mary 1173 Ncc/Ica National Workshop (1989 April 26-29: New Delhi) 611 Nederlof, Ad 1174

128

CONSUMERS: A SELECT BIBLIOGRAPHY

Nehalani, Gurumukh G. 174 Nelson, Rosemary 490 Nerurkar, Olive Vikram 175 Netemeyer, Richard G. 774 Nevo, Aviv 115,1089 New York State Energy Research And Development Authority 400 Newholm, Terry 1051 Newman, Andrew 66 Newman, Bruce 222 Newman, Bruce I. 1612 Newman, Kathy Michelle 1176 Ng, Yew-Kwang 1627 Nicolson, Paula 800 Nielsen, A.G. 855 Nigam, Shalu 612,613,953 Nijhawan, Swan Bhatia 566,607,608 Nijhawan, V.K. 715 Nolde, Edward P. 716 Noorman, Klass Jan 1074 Norausky, Patrick H. 717 Norman, Rick 1035 Norrgard, Julia M. 718 Norrgard, Lee E. 718 North Carolina. General Assembly. Legislative Research Commission 719 Northen, James 856 Nunes, Paul 1352 Nye, David E. 1451 Nykamp, Melinda 1177

Olson, Jerry 187,1353 Olson, Jerry C. 186,1373 Olstein, Myron A. 857 Onkvisit, Sak 180 Ontario Energy Board 1354 Organisation For Economic CoOperation And Development 1573 Orsborn, Carol 991 Orton, Ken 259 Osenton, Tom 1355 Oshaughnessy, John 177 Osterle, Hubert 745 Othes, Cele C. 1470 Otnes, Cele 778 Otto, G. 1560 Otto, Glenn 1574 Oughton, David W. 614 Owen, David 815 Owens, John 363

P
Pacula, Roalie Liccardo 1575 Painuly, J.P. 1577 Pajunen, Joan 1178 Panda, M. 1576 Pande, Swati 459 Pandey, Ranjana 182 Pankaj, P.K. 183 Panta, Murali Prasad 615,720 Panwar, J.S. 945 Parackal, Jose V. 460 Parente, Stephen L. 509 Parikh, J. 1576 Parikh, Jyoti 1577,1578 Parikh, K. 1579 Park, Hoyung 1180 Parker, Jonathan A. 1580,1581 Parry, Deborah L. 603 Partner, Simon 461 Parvatiyar, Atul 753,1323 Paterson, Mark 1582 Patil, Dattajirao Yashwantrao 462 Patil, Vishwanath Gangaram 616

O
Oberoi, Preeti 178 Obstfeld, M. 1570 Obstfeld, Maurice 1571 Odell, Susan M. 1178 Odougherty, Maureen 1569 Ogburn, Willard P. 368 Ogilvy, David 431 Ohene-Manu, Joseph 179 Olander, Folke 1012 Oldenburg, Kirsten U. 1094 Olney, Martha L. 362

BOOKS 129 / 129

Patrick, Robert H. 858 Patter, Louis 22 Patterson, Anthony 184 Pavitt, Jane 413 Pavleen 721 Paxon, Chistina H. 1397 Paxson, C. 1440 Payne, John W. 151,850 Payyappilly, Jose T. 1001 Pearson, Stewart 765 Pedersen, Carl 1451 Peelen 766 Pellechio, Anthony J. 1583 Penn, Norgina Wright 289 Perrotta, Cosimo 1584 Perumal, R. 272,1181 Pesaran, Hashem M. 1417 Peter, Paul J. 186,187 Peters, Diane Mcferrin 1197 Petersen, Alan 491 Petersen, Glen S. 1182 Petersen, Rodney L. 1468 Petersen, William 1183 Peterson, Robert A. 1309 Petouhoff, Natalie L. 744 Petrin, Amil 429 Philip, Lois 494 Philipson, Thomas 1585 Philipson, Tomas J. 510 Phipps, Rosemary 1184 Phopale, A.R. 364 Phutton, John 1586 Pillai, Renakua 1587 Piller, Frank T. 1032 Pine, B. Joseph 1185 Pinstrup-Andersen, P. 1589 Pissarides, Christopher A. 1589 Pizam, Abraham 48 Plessis, Flip Du 31 Polachek, Solomon W. 1605 Popcorn, Faith 1187 Porter, Roy 1457 Postlewaite, A. 1591 Poterba, James 294 Power, J.D. 827

Pradhan, Manish 1188 Pradhan, N.S. 1356 Prakash, Gyan 722 Prasad Rao, Akkireddy Shri Venkata Siva Rama 188 Prasad, A.R. 1592 Prasad, Eswar 1541 Prasuna, V. 723 Prema 1189 Prensky, David 257 Price, Catherine Waddans 1253 Priester, Joseph R. 7 Princen, Thomas 1448 Pudney, Stephan 859 Purhohit, Hatish Ch. 860 Puroshotham Rao, P. 189 Pyne, Hnin 1593

Q
Quah, Danny 1594 Quataert, Donald 1465 Quinlan, Kathryn A. 924 Quirk, Michael J. 541

R
Raab, Gerhard 767 Raaij, W. Fread Van 34,86,1463 Rabolt, Nancy J. 228 Radha Krishna, G. 191 Radice, Dennis 1190 Rahman, Atiq 1491 Raikhy, P.S. 1595 Raina, Anita 192 Rajah, N.L. 594 Rajamohan, S. 634,1223 Rajan, M. 1357 Rajola, Federico 768 Rama, Sampath Kumar 463 Ramana, V. Venkata 751 Ramasamy, M. 193 Rammohan, Anu 1596 Ramsay, Iain 553,558 Ramundo, Michael 925 Ramundo, Michael C. 926

130

CONSUMERS: A SELECT BIBLIOGRAPHY

Ranade, Ashok Gajanan 617 Randall, Geoffrey 1358 Randhawa, Inderjit Singh 1597 Ranouil, Rodolphe 512 Rao, John 301,353 Rao, Mamta 618 Rao, Nageswara S.B. 927 Rao, Prasad 194 Rao, S.L. 464,1011,1191,1296 Rao, S.S. 565 Rathore, N.S. 418 Ratneshwar, S. 1529,1598 Raut, K.C. 195 Raymond, Martin 196 Razin, A. 1558 Read, Brendan 686 Reardon, T. 1483 Reddy, Allan C. 1046 Reddy, M.V. 1192 Reddy, Mallikarjuna K. 197 Reddy, T.S. 273 Reddy, Venugopal 171 Reekie, W. Ducan 1014 Rees, Ann M. 1193 Reger, James P. 465 Reidenbach, Eric R. 905 Reinartz, Werner J. 761 Remien, Oliver 401 Renuart, Elizabeth 348,365 Resurreccion, Anna V.A. 466 Retsinas, Nicolas 297 Reynolds, Thomas, J. 1373 Ribe, Helena 319 Rice, Chris 198,1195 Rich, Robert F. 489 Rickett, Charles E.F. 583 Riley-Smith, Toby 600 Ritzer, George 1599 Rizzo, John A. 862 Robbie, Ken 199 Robert, L. Jolles 1196 Roberts, Shirley 200 Robertson, Thomas S. 112,185 Roberts-Phelps, Graham 928 Robins, Nick 1491

Robinson, David 201 Roe, Brian 785 Rogers, Beth 1161 Rogers, Len 367 Rogoff, K. 1600 Roncerel, Annie 1491 Rosdriguez, Anthony 368 Rose, F.D. 540 Rosenbluth Hal, F. 1197 Rosenburg, L. 863 Roseneil, Sasha 1022 Rosenthal, Dennis 369 Rotemberg, Julio J. 202,1601 Rothman, Dale S. 666 Roubini, Nouriel 1561 Roy, Durgadas 274 Rudman, Jack 288,1009 Ruhm, Christopher J. 1602 Russell, Clifford S. 80 Rust, Roland T. 1198 Rutsky, R.L. 1458 Ryan, Nancy E. 1052

S
Sabarwal, Tarun 284 Saha, Tushar Kanti 619 Sahai, Suman 1199 Sahoo, S.C. 1047 Sahu, Surendra 467 Saiz, Albert 1071 Sakkthivel, A.M. 203 Salkever, David S. 509 Sami, Abdus 204 Samli, A. Coskum 205 Sampath Kumar, R. 206 Samuel, Larry 1359 Samuelson, Larry 1591 Samvura-Mosti 620 Sandhu, H.S. 864 Sandler, Corey 1200 Sandvoss, Cornell 1604 Sankaranarayan, K.C. 1357,1587 Sant, G., Et.Al. 1391 Santaniello, Vittorio 1008

BOOKS 131 / 131

Santerre, Rexford E. 667 Sapra, Sushil 207 Saraf, Dwarika Nath 725 Sarantis, Nicholas 208 Saravanavel, P. 803 Sarbaum, Jeffrey K. 1605 Sarkar, A. 1201 Sarkar, Amal 1606 Sarma, J.S. 1607 Sarma, Nripendra Narayana 275 Satterthwaite, Ann 865 Satya, Y. 209 Sawhney, H.K. 1202 Saxena, A.K. 276 Saxena, Anshu 210 Saylor, James H. 974 Scanlon, Jennifer 1068 Scarlett, Lynn 457 Schaeffer, Wini 433,1093 Schepel, Haun 468 Schiff, Maurice W. 668 Schiffman, Leon 211 Schiffman, Leon G 212 Schiffrin, Peter D. 1024 Schmalensee, Richard 84 Schmolke, Gernot 1257 Schonberger, Richard J. 1203 Schor, Juliet B. 1204 Schor, Juliet 1016 Schroeder, Jonathan, E. 1608 Schulete-Nolke, Hans 546 Schultz, Garry 726 Schultz, Richard J. 277 Schuster, Camille Passler 1205 Schutte, Hellmut 214 Schwab, Robert M. 1548 Schwartz, Barry 1206 Scitosky, Tibor 866 Scott, Andrew 1474 Scott, Colin 539,587,621 Scott, Dru 867 Scott, Taylor M. 1110 Scottish Consumer Council 1207 Scull, Andrew 969 Seetharaman, P. 956

Seetharaman, Premavathy 954 Segal-Horn, Susan 1361 Sehrawat, Mahavir 215 Seidman, Laurence S. 1609 Sekar, S. 1610 Self, Donald R. 511 Selvadas, M.J. 622 Semple, Sheila 391 Sen, John Thoger 1012 Sen, Kunal 1478 Senauer, B., Et.Al. 1210 Senauer, Ben 513 Sengupta, S.P. 623 Seshadri, V. 955 Seshan, Radha 1611 Seth, Kriti 1211 Seth, Rakesh 1211 Sethi, Mohini 954,956 Sevel, Francine 382 Sewell, Carl 1212 Seybold Patricia B. 216,1213,1214 Shainesh, G. 753 Shalla, T.N. 727 Shanmugam, S.P. 1215 Shannon, Joyce Bremfleck 482,606 Shapiro, Bensen P. 1209 Shapiro, M.D. 1216 Shapiro, Mathew D. 370,669,1217 Sharafennisa Begom, M.S. 624 Sharan, A.K. 217 Sharma, Anant 1165 Sharma, Atul K. 218 Sharma, Chandrakant 728,960 Sharma, Deepa 625,729 Sharma, Kavita 219 Sharma, Mamta 626 Sharma, R.D. 1363 Sharma, R.N. 389,1065 Sharma, Ruchi 1218 Sharma, S.S. 220 Sharma, Savita 1480 Sharp, Duane E. 769 Shaver, Dick 1364 Shaw, Deirdre 1051 Shaw, J. John 180

132

CONSUMERS: A SELECT BIBLIOGRAPHY

Shaw, James G. 1219 Shears, Peter 595 Sheldon, Feldman 572 Sheldon, Jonathan 371,373,559 Sheldon, Jonathan A. 372 Shenoy, Bhamy V. 627 Sherry, John F. 1298 Sheth, Dilip K. 628 Sheth, Jagdish N. 221,222,730,1323,1612 Sheth, Jagdish 753 Shiffman, Leon 213 Shorey, Everett 1613 Shourie, H.D. 1220 Shpiro, Benson P. 1125 Shukla, Maneesha Ramchandra 469 Shulze, Reiner 546 Siddamallaiah, H.S. 514 Sidram, Umarani Nehru 731 Siegel, David 1295 Siehl, Caren 929 Silberstein, Sandra 629 Silva-Risso, Jorge 665 Silverman, Dan 1591 Silverstein, Michael J. 1289 Simmons, Craig 1184 Sims, W.A. 837 Singh, A. 630 Singh, Amrinder 470 Singh, Avtar 631 Singh, Bikramjit 1365 Singh, Gurbax 632 Singh, Gurdev 555 Singh, Gurjeet 633 Singh, I. 1614 Singh, Labh 471 Singh, Nachhatter 515 Singh, Parminder 1595 Singh, Pramod Kumar 1222 Singh, Ram 278 Singhvi, Ritu 957 Sinha, Dhirendraji Kamlaprasad 223 Sinha, P.K. 1047 Sirgy, Joseph 24 Siskind, Aaron 148, 663

Sivaprakasam, P. 634,1223 Skipwith, Guy 635 Slater, Don 1224 Slemrod, Joel 370,1217 Slesnick, Daniel T. 1615 Sloan, Donald 58 Sloat, Rose D. 896 Smail, Daniel Lord 1616 Smethers, Paul Allen 224 Smith, Carol 930,1225,1226,1227 Smith, Janet 1025 Smith, Jeremy 1446 Smith, Scott M. 801 Smith, Woodruff D. 1617 Smith-Moran, Barbara 1468 Smithson, Charles 374 Snyder, Edward A. 694 Sobti, Renu 516 Society For Consumer Psychology (Winter Conference) (1999 Feb: St. Peterburg, Fl) 225 Society For Worldwide Interbank Financial Telecommunication. International Banking Operations Seminar (16th: 1993) 931 Soderlind, Steven Dale 1228 Soete, George J., Comp. 893 Solomon, Michael 12,226 Solomon, Michael R. 227, 228, 1229, 1367 Somayajulu, G. 751 Sommers, Paul A. 229 Sooryamoorthy, R. 958,1618 Sorensen, Alan T 505,517 Sorensen, Bent E. 1401 Sothi, Rachagan S. 636,732 Souleles, Nicholas S. 315, 316, 359, 375 Soundarapandian, M. 1619 Spear, Norman E. 1605 Spector, Robert 1230 Speight, Alan E.H. 1620 Spiller, Pablo T. 982 Sproles, Elizabeth Kendeall 1231 Sproles, Gerorge B. 1231

BOOKS 133 / 133

Srinivas, Rao G. 230 Srinivasan, T.N. 1579 Srinivasarao, T. 868 St. Clair, Guy 932 Stafford, Alan D. 398 Stalk, George 1289 Stalnaker, Stan 1232 Stanford, Melissa J. 857 Stango, Victor 705 Stanton, Nevile 472 Starkey, Carolyn Morton 289 Staten, Michael E. 15,320 Stearns, Peter N. 959 Steedman, Ian 1621 Steedman, Ian 1622 Steedman, Paul 1621,1622 Stegman, T. 734 Stein, J.C. 1233 Stephan, Kristina 986 Stephen, Edgell 1460 Stephens, Nancy J. 1234 Stern, Barbara B. 1194 Sterne, Jim 933 Steward, Chris 208,231,1235 Stewart, Christopher 232 Stokmans, M.J.W. 473 Stone, Gene 770 Stone, Merlin 802,1269 Stoneley, Peter 1623 Storey, John 1624 Storrs, Landon R.Y. 1236 Straker, Jane K. 483 Stray, Stephanie 233 Strouse, Karen G. 1237 Subramanian, A.K. Venkat 474 Sudagade, Dwarapal Narasappa 234 Sudhakaran, Muttathu 637,1238 Sudman, Seymour 638 Sulkunen, Pekka 1007 Sullivan, Teresa A. 376 Sumathi, S. 803 Sundberg, Caroline W. 908 Sutherland, Max 1368 Sviokla, John J. 1209,1125 Swaddling, David C 1239

Swarbrooke, John 235 Swaroop, Kestur 475 Swedenborg, Birgitta 708 Swift, Ronald S. 771 Sylvester, Alice K 1368 Szeidl, Adam 1441 Szmigin, Isabelle 1240 Szockyj, Elizabeth 1023

T
Tagliere, Daniel A. 1241 Taimni, K.K. 279 Talbot, Mary M. 966 Tan, Ling Hui 1134 Taneja, Nawal K. 236 Tangade, Shrimant F. 639 Tanner, Sarah 1408 Tata Reddy, P. 735 Tatham, Chris 237 Tatham, Elaine L. 237 Taylor, Binah Brett 238 Taylor, Janelle S. 1450 Taylor, M. Scott 989 Teare, R. 1369 Telfer, Thomas G.W. 583 Terninko, John 476,488 Tesar, L.L. 1558 Tharp, Marye C. 1370 Thomas, Colin Coulson 1242 Thomas, Jaquelyn S. 988 Thompson, Harvey 1243 Thomson, Kevin 1244 Thumann, Albert 823 Tian, Kelly 736 Tilikidou, Irene 239 Timm, Paul 869 Timm, Paul R. 934 Timmermans, P.J.M. 1033 Tiwari, Ranjana 870 Tiwari, Satish 754 Tobin, William James 240 Tom, Gail 1371 Tomlison, Alan 1467 Toner, Patricia Rizzo 518 Tong, Gao 704

134

CONSUMERS: A SELECT BIBLIOGRAPHY

Tood, Hunt 1245 Toolsema, Linda A. 377 Torp, Jeffrey 1246 Totten, John C. 1372 Trentmann, Frank 1156 Trotter, Michael D. 1247 Trumbull, Gunnar 1248 Tseng, Mitchell M. 1032 Tucker, Robert B. 935 Tulgan, Bruce 917 Turley, Darach 776 Turpin, Katherine 241 Turtelboom, Bart 1625 Tyagi, C.L. 242

United States. Remodelors Council, National Association Of Home Builders 936 Universal Law Publishers 738 Unruh, James A. 1252 Upadhayay, Yogesh 244 Uusitalo, Outi 1254

V
Vaishnavi, Ajay 1255 Vandermerwe, Sandra 1256,1375 Vani, Bp 1626 Vats, R.M. 641,642 Vaupel, Ronald 1257 Vavra, Terry G. 871 Velayudhan, Sanal Kumar 1376 Venkataraju, A. 643 Venkatesh, Alladi 1456 Venugopal, Pingali 1377 Verma, Ekta 1258 Verma, Yoginder S. 960 Vernette, Eric 176 Vernon, John A. 667 Viagas, Robert 1259 Viceira, Luis M. 1429 Vijai Kumar 245, 739 Vinayagamoorthy, A. 246 Virender Singh 1378 Virginia. State Corporation Commission 404 Viswanathan, Brinda 247 Vittas, Dimitri 132,1111 Vogel, David 644,1260 Vohra, Munish 248 Voss, Graham 1576 Vrechopoulos, Adam P. 419 Vukowich, William T. 740 Vyas, Parimal H. 872,1379

U
Udaya Kumar, B. 640 Udaya Sankar, N. 243 Ugaz, Cecilia 1249 Ugaz, Cecillio 1253 Uiterkamp, Ton Schoot 1074 Umiker, William O. 1250 Underhill, Paco 1251 United Kingdom. Committees On Toxicity, Mutagenicity And Carcinogenicity Of Chemicals In Food, Consumer Products And The Environment 519 United States. Bureau Of Labour Statistics 378 United States. Congress. House. Committee On Energy And Commerce. Subcommittee On Transportation And Hazardous Materials 1374 United States. Congress. Senate. Committee On Governmental Operations. Permanent Subcommittee On Investigations 280 United States. Federal Trade Commission Staff 737 United States. General Accounting Office 403

W
Wadhwa, D.P. 594 Wadman, William M. 249 Wagner, Sigmund A. 250,251 Walder, T. C. 1382

BOOKS 135 / 135

Waldfogel, Joel 1261 Waler, Kevin 1380 Walker, Catherine M. 390 Walker, David 252 Walker, Denis 1262 Walker, Pamela 1381 Walker, Peter M. 645,646 Walker, T.C. 804 Wallace, Thomas F. 1263 Wallstern, Scott J. 888 Walters, Suzanne 937 Wang, J. 1627 Wang, Limin 1383 Wang, Yong 1530 Wansink, Brian 638 Warde, Alan 1460,1572,1628 Warne, Colston Estey 647 Warren, Elizabeth 376 Warren, N. 253 Watanabe, Katsunori 379,670 Watanabe, Takayuki 379,670 Watanabe, Tsutomu 379,670 Watkins, Evan 405 Wayland, Robert Edwin 1264 Weatherill, Lorna 254 Weatherill, Stephen 582,648 Webb, Robert C. 255 Weber, Guglielmo 1406 Webley, Paul 256,390 Wedel, Michel 1384 Weems, Robert E. 961 Weil, Philippe 1540 Wein, Olivia Bae 317 Weingand, Darlene E. 938 Weiss, Steve 22 Wells, David R. 962 Wells, William D. 257 Wen, Liu 1629 Wertime, Kent 478,1385 Westbrook, Jay Lawrence 376 Weymes, Pat 1386 Whiteley, Richard C. 805,1265 Whitley, John 1630 Whitlock, Tammy C. 741 Whitwell, Ketuy 1244

Whouley, Kate 939 Wierenga, Berend 1276 Wiersema, Fred 1027 Wijesinha, S.G. 281 Wilcox, David W. 669 Wilhelmsson, Thomas 581 Wilkie, William L. 258 Will, Arts 1463 William, Young 930 Williams, Colin C. 940 Williams, Jerome D. 69 Williams, Rosalind Helen 1631 Williamson, Odette 301 Willis, Rachel A. 154 Willmott, Lindy 356 Wilson, Alex 1266 Wilson, Charles 1267 Wilson, Fiona 1632 Wind, Yoram (Jarry) 1387 Windham, Laurie 259 Winfred, A. John 282 Winston, Tor 662,1337 Witeck, Robert 479 Wolak, Frank A. 858 Wong, Stanley 1633 Wood, Jennifer 480 Woodburn, Diana 1161 Woodcocks, Neil 1269 Woodriffe, Geoffrey 597 Woods, John A. 891 Woodside, A.G. 51 Woolf, Brian P. 1388 World Bank. Global Environment Division 1634 World Conference On Consumer Law (7th: 1999 May 20-22: Helsinki, Finland) 649 World Congress On Consumers And The Environment The Emergence Of Green Consumerism(13th: 1991 Jul 8th-12th: Hong Kong) 963 World Congress On Consumers In The Global Market (14th: 1994 September 26-30: London) 1270

136

CONSUMERS: A SELECT BIBLIOGRAPHY

World Customer Service Congress (1st:1997 October 29-31: Tysons Corner, Virginia, Usa) 873 World Health Organisation 520 Worsdall, Anthea 650 Wortmann, J.C. 1033 Wozniak, Danielle F. 1450 Wozniak, Richard 114 Wright, Judith 1496 Wright, Ray Richard 260 Wu, Chi Chi 354 Wu, Yanrui 261,380 Wynn, Anthea 357

Yavas, Cemile 449 Yosha, Oved 1401

Z
Zafar, Eqbal 263 Zaidi, Salman 1482 Zairi, M. 3 Zalpuri, Sunita 651 Zaltman, Gerald 1389 Zanzani, George 1585 Zeckhauser, Richard 862 Zelenak, Mel J.J. 1272 Zemke, Ron 891 Zettelmeyer, Florian 665 Ziegel, Jacab S. 1273 Zikmund, William G 772,1274 Zinkhan, George M. 806 Zwerina, Klaus 1390 Zwiebel, J. 1564

Y
Yaccato, Joanne Thomas 1271 Yadav, Prabhat Kumar 481 Yalch, Richard 181 Yau, Oliver H.M. 262,874

Part II

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ARTICLES 139

Consumer Behaviour
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BREDAHL, Lone. Determinants of consumer attitudes and purchase intentions with regard to genetically modified food-results of a crossnational survey. Journal of Consumer Policy. 24(1); 2001, p.23-61. BROWNING, E. Direct to consumer marketers who neglect women are missing a big piece of the pie. Pharmaceutical Executive. 26(2); 2006, p.967. BURKE, Raymond R. Technology and the customer interface: what consumers want in the physical and virtual store. Journal of the Academy of Marketing Science. 30; Oct 2002, p.411-32. BUTT, A. Rauf. Comparative study of Pakistan consumers country-oforigin attitudes. Vision. 5(2); 2001, p.49. CAPRARO, Anthony J., Broniarczyk, Susan and Srivastava, Rajendra K. Factors influencing the likelihood of customer defection: the role of consumer knowledge. Journal of the Academy of Marketing Science. 31; Apr 2003, p.164-75. CATES, S.C., et.al. Consumer attitudes towards and preferences for food standards of identity. Journal of Food Products Marketing. 10(1); 2004, p.67-84. CAVALIERE, A. Price competition and consumer externalities in a vertically differentiated duopoly with information disparities. Journal of Economics. 86(1); 2005, p.29-64. CHAI, Michael. Consumers international policy: consumer action for sustainable social development. Development. 43(2); 2000, p.65-70. CHEN, H.L. Consumer risk perception, addictive behavior and the purchasing decision. International Advances in Economic Research. 12(1); 2006, p.143. CHEN, W.J. and Lee, C. Impact of web site image and consumer personality on consumer behaviour. International Journal of Management. 22(3); 2005, p.484-96. CHEUNG, C.M.K. and Chan, G.W.W. and Limayem, M. Critical review of online consumer behaviour: empirical research. Journal of Electronic Commerce in Organisations. 3(4); 2005, p.1-19. CHEUNG, C.M.K. and Lee, M.K.O. Understanding consumer trust in internet shopping: a multidisciplinary approach. American Society for Information Science and Technology. 57(4); 2006, p.479-92. CLEAVER, Megan, Green, B. Christine and Muller Thomas E. Using consumer behavior research to understand the baby boomer tourist. Journal of Hospitality and Tourism Research. 24; May 2000, p.274-87.

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CONSUMER behaviour. Nutrition and Dietetics. 63(2); 2006, p.123-26. COOPER, Tim. Inadequate life? evidence of consumer attitudes to product obsolescence. Journal of Consumer Policy. 27(4); 2004, p.421-49. CRAIG, D.B. Kathy M. Newman, Radio active: advertising and consumer activism, 1935-1947. Business History Review. 79(3); 2005, p.630-31. CUMMINGS, M.N. Mentoring: a bridge to the future of family and consumer sciences. Journal of Family and Consumer Sciences. 97(4); 2005, p.8-10. CURRIE, Martin and Steedman, Ian. Consumer perceptions of commodity characteristics: implications for choice and well-being. Manchester School. 68(5); 2000, p.516-38. CYCYOTA, Cynthia S. and Harrison, David A. Enhancing survey response rates at the executive level: are employee- or consumer-level techniques? Journal of Management. 28; Apr 2002, p.151-76.

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0033 DAVIES, A. and Cline, T.W. Consumer behavior approach to modeling monopolistic competition. Journal of Economic Psychology. 26(6); 2005, p.797-826. 0034 DAVIS, D. Urban consumer culture. China Quarterly. (183); 2005, p.692-709. 0035 DAVIS, Douglas D. and Holt, Charles A. Consumer search costs and market performance. Economy Inquiry. 34(1); 1996, p.133-51. 0036 DE BOER, J. Introduction to consumer behaviour. Environment and Policy. 45; 2006, p.99-102. 0037 DEAN, Dwane Hal. Consumer reaction to negative publicity: effects of corporate reputation, response and responsibility for a crisis event. Journal of Business Communication. 41; Apr 2004, p.192-211. 0038 DEBER, R.B., et.al. Patient, consumer, client, or customer: what do people want to be called? Health Expectations. 8(4); 2005, p.345-51. 0039 DESAI, Kaushik Kalpesh and Ratneshwar, S. Consumer perceptions of product variants positioned on a typical attributes. Journal of the Academy of Marketing Science. 31; Jan 2003, p.22-35. 0040 DEWITT, Tom and Brady, Michael K. Rethinking service recovery strategies: the effect of rapport on consumer responses to service failure. Journal of Service Research. 6; Nov 2003, p.193-207. 0041 DING, Hua and Hadri, Kaddour. Effects of rationing on consumer behaviour in Chinese urban households. Indian Journal of Applied Economics. 8(4); Oct-Dec 2000, p.327-40.

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DODD, Tim H., et.al. Differential effects of experience, subjective knowledge and objective knowledge on sources of information used in consumer wine purchasing. Journal of Hospitality and Tourism Research. 29; Feb 2005, p.3-19. DOMINITZ, Jeff and Manski, Charles F. How should we measure consumer confidence? Journal of Economic Perspectives. 18(2); 2004, p.51-66. DORNAN, A. Off the wires the consumer is not in control. IT Architect. 21(2); 2006, p.14-16. DUBOIS, B., Czellar, S. and Laurent, G. Consumer segments based on attitudes towards luxury: empirical evidence from twenty countries. Marketing Letters. 16(2); 2005, p.115-28. EDWARDS, J. Accountability in the consumer movement. Consumer Policy Review. 16(1); 2006, p.20-25. EDWARDS, L. China made: consumer culture and the creation of the nation. Asian Studies Review. 28(4); 2004, p.424-25. ESTELAMI, Hooman and Maeyer, Peter De. Customer reactions to service provider over generosity. Journal of Service Research. 4; Feb 2002, p.20516. FADIGA, M.L., Misra, S.K. and Ramirez, O.A. US consumer purchasing decisions and demand for apparel. Journal of Fashion Marketing and Management. 9(4); 2005, p.367-79. FOXALL, Gordon R. Foundations of consumer behaviour analysis. Marketing Theory. 1; Jun 2001, p.165-99. FRAJ, E. and Martinez, E. Environmental values and lifestyles as determining factors of ecological consumer behaviour: an empirical analysis. Journal of Consumer Marketing. 23(3); 2006, p.133-44. FRAJ, E. and Martinez, E. Influence of personality on ecological consumer behaviour. Journal of Consumer Behaviour. 5(3); 2006, p.167-81. FRIESE, Susanne. Monroe friedman: consumer boycotts: effecting change through the marketplace and the media. Journal of Consumer Policy. 23(4); 2000, p.493-97. GANESAN, P. and Rajkumar, V. Samuel. Buyer behaviour of ayurvedic soap. Organizational Management. 18(3); 2002, p.19-22. GANESH, S.V.G. Behavioural components of culture vis- a- vis behaviour of consumers of educational services. University News. 44(5); 2006, p.10709.

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GAO, Y. Web systems design and online consumer behavior. Information Management. 18(3-4); 2005, p.20-21. GATERSLEBEN, Birgitta, Steg, Linda and Vlek, Charles. Measurement and determinants of environmentally significant consumer behavior. Environment and Behavior. 34; May 2002, p.335-62. GIFFORD, K. and Bernard, J.C. Influencing consumer purchase likelihood of organic food. International Journal of Consumer Studies. 30(2); 2006, p.155-63. GLEASON, John M. and Ault, James T. Consumer expectations regarding emerging technologies. Bulletin of Science Technology Society. 21; Apr 2001, p.99-107. GRANKVIST, Gunne, Dahlstrand, Ulf and Biel, Anders. Impact of environmental labeling on consumer preference: negative vs. positive labels. Journal of Consumer Policy. 27(2); 2004, p.213-30. GROTH, Markus. Customers as good soldiers: examining citizenship behaviours in internet service deliveries. Journal of Management. 31; Feb 2005, p.7-27. GUNES, G. and Deniz Tekin, M. Consumer awareness and acceptance of irradiated foods: results of a survey conducted on Turkish consumers. Food Science and Technology -Zurich. 39(4); 2006, p.444-48. GUPTA, Seema and Chundawat, D.S. Family and social influences in buying decision making: a study of television. Decision. 29(2); 2002, p.45-66. GURNEY, P. Battle of the consumer in postwar Britain. Journal of Modern History. 77(4); 2005, p.956-87. HABIBULLAH, Muzafar Shah. Effect of liquidity constraints on consumption behaviour: the case for Indonesia. Asian Economic Review. 41(3); Dec 1999, p.523-29. HADDOCK, J. Consumer influence on interest-based corporate communication of environmental activities: the UK food sector. British Food Journal. 107(10); 2005, p.792-805. HANSEN, T. Perspectives on consumer decision making: an integrated approach. Journal of Consumer Behaviour. 4(6); 2005, p.420-37. HANSEN T. Rethinking consumer perception of food quality. Journal of Food Products Marketing. 11(2); 2005, p.75-93. HANSER, A. Made in the P.R.C.: Chinas consumer revolution Current History. 104(683); 2005, p.272-77.

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HARRIS, J. and Blair, E.A. Functional compatibility risk and consumer preference for product bundles. Journal- Academy of Marketing Science. 34(1); 2006, p.19-26. HARRISON, R.W. and Han, J.H. Effects of urban consumer perception on attitudes for labeling of genetically modified foods. Journal of Food Distribution Research. 36(2); 2005, p.29-38. HART, C. and Blackshaw, P. Communication breakdown: can you compete in the consumer generated media dialogue revolution? Marketing Management. 14(6); 2005, p.24-35. HIGGS, Helen and Worthington, Andrew. Consumer preferences and water charging options in a large urban municipality: a case study. Public Works Management Policy. 5; Jan 2001, p.209-17. HOPKINS, Christopher D., Raymond, Mary Anne and Mitra, Anu. Consumer responses to perceived telepresence in the online advertising environment: the moderating role of involvement. Marketing Theory. 4; Jun 2004, p.137-62. HSU, C.C. and Chien, W.Y. Consumer interest prediction system from transaction behaviours in electronic commerce. Lecture Notes in Computer Science. (3673); 2005, p.343-46. HUH, Jisu, Delorme, E. Denise and Reid, Leonard N. Third-person effect and its influence on behavioural outcomes in a product advertising context: the case of direct-to-consumer prescription drug advertising. Communication Research. 31; Oct 2004, p.568-99. HUMPHREYS, John H. Customer expectations: Herman Morris, jr. On customer satisfaction and organizational diversity. Journal of Management Inquiry. 13; Sep 2004, p.232-37. JANUSZEWSKA, R. and Viaene, J. Food purchase behaviour of different consumer groups in Belgium. Journal of International Food and Agribusiness Marketing. 17(2); 2005, p.213-28. JAYACHANDRAN, Satish, Hewett, Kelly and Kaufman, Peter. Customer response capability in a sense-and-respond era: the role of customer knowledge process. Journal of the Academy of Marketing Science. 32; Jul 2004, p.219-33. JENA, B.R. Consumer movement in India: some recent efforts. Management Review. 9(1); 1997, p.46-54. JHA, Mithileshwar. Understanding rural buyer behaviour. IIMB Management Review. 15(3); 2003, p.89-92.

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Consumer Co-operatives
0193 0194 0195 ASTHANA, A.K. Development of consumer co-operatives in Gujarat. Indian Cooperative Review. 36(1); 1998, p.38. HIMACHALAM, D., et.al. Human resource development in consumer cooperatives. Co-operative Perspective. 33(3); 1998, p.42. KATTOOKARAN, Thomas Paul. Public distribution system in Kerala: role and relevance of consumer co-operatives. Indian Co-operative Review. 42(3); 2005, p.245. MADHAVI, C., et.al. Need for education and training in consumer cooperative stores. Co-operative Perspective. 33(3); 1998, p.92. PITTA, D.A. and Fowler, D. Online consumer communities and their value to new product developers. Journal of Product and Brand Management. 14(5); 2005, p.283-91. SARANGI, Mrutyunjay, et.al. Discriminant analysis of members and nonmembers perceptions towards consumer co-operatives in Tamil Nadu. Co-operative Perspective. 35(3); 2000, p.14. SAXENA, S.K. and Craig, J.G. Consumer co-operatives in a changing world: a research review. Annals of Public and Co-operative Economics. 61(4); 1990, p.489-517.

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Consumer Complaints
0200 BELL, Simon J., Menguc, Bulent and Stefani, Sara L. When customers disappoint: a model of relational internal marketing and customer complaints. Journal of the Academy of Marketing Science. 32; Apr 2004, p.112-26.

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BLODGETT, Jeffrey G. and Anderson, Ronald D. Bayesian network model of the consumer complaint process. Journal of Service Research. 2; May 2000, p.321-38. CHEBAT, Jean-Charles, Davidow, Moshe and Codjovi, Isabelle. Silent voices: why some dissatisfied consumers fail to complain. Journal of Service Research. 7; May 2005, p.328-42. ESTELAMI, Hooman. Competitive and procedural determinants of delight and disappointment in consumer complaint outcomes. Journal of Service Research. 2; Feb 2000, p.285-300. FISHER, D. Sticker shock even consumer advocates are complaining about warning-label overkill. Forbes. 176(13); 2005, p.52-53. JONES, David L., McCleary, Ken W. and Lepisto, Lawrence R. Consumer complaint behavior manifestations for table service restaurants: identifying sociodemographic characteristics, personality and behavioral factors. Journal of Hospitality and Tourism Research. 26; May 2002, p.105-23. MAHENDRU, Deepak. Management of customer complaints. Management Review. 29(1); 1992-93, p.3-7. SINGH, Antarpreet. Customer complaints. Indian Management. 36(12); 1997, p.23. STEVENSON, David G. Nursing home consumer complaints and quality of care: a national view. Medical Care Research Review. 63; Jun 2006, p.347-68. SUSSKIND, Alex M. Content analysis of consumer complaints, remedies and repatronage intentions regarding dissatisfying service experiences. Journal of Hospitality and Tourism Research. 29; May 2005, p.150-69. WIRTZ, Jochen and Kum, Doreen. Consumer cheating on service guarantees. Journal of the Academy of Marketing Science. 32; Apr 2004, p.159-75.

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Consumer Credit
0211 ANDERSON, Simon P. and Renault, Regis. Consumer information and firm pricing: negative externalities from improved information. International Economic Review. 41(3); 2000, p.721-42. BANERJEE, Arindam. Harnessing customers transaction data for efficient operations: a case of debt collections in the consumer finance industry. Vikalpa. 26(3); 2001, p.7-18. BELSBY, L., Bjornstad, J. and Zhang, L.C. Modeling and estimation methods for household size in the presence of nonignorable nonresponse applied to the Norwegian consumer expenditure. Survey Methodology. 31(2); 2005, p.197-212.

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BERTAUT, Carol C. Stockholding behaviour of U.S. households: evidence from the 1983-1989 survey of consumer finances. Review of Economics and Statistics. 80(2); 1998, p.263-75. BERTOLA, G., Hochguertel, S. and Koeniger, W. Dealer pricing of consumer credit. International Economic Review. 46(4); 2005, p.1103-142. BISWAS, D., Narayanan, B. and Sundararajan, R. Metrics for model selection in consumer finance problems. Lecture Notes in Computer Science. (3809); 2005, p.1289-294. BRAHMANKAR, S.D. Consumer finance in India. ICFAI Reader. 2(5); 2000, p.31-32. BRAHMANKAR, S.D. and Shukla, R.K. Consumer finance for white goods: cause for cautious optimism. Margin. 35(2); Jan-Mar 2003, p.19-36. CONSUMER finance banks traditionally have had a small part in the gift card sales arena but that could change in the next two years. US Banker. 115(12); 2005, p.50-51. COSAR, E.E. Seasonal behaviour of the consumer price index of Turkey. Applied Economics Letters. 13(7); 2006, p.449-55. CUNNINGHAM, L.F., Gerlach, J. and Harper, M.D. Perceived risk and ebanking services: an analysis from the perspective of the consumer. Journal of Financial Services Marketing. 10(2); 2005, p.165-78. ESTELAMI, H. Cross- category examination of consumer price awareness in financial and non-financial services. Journal of Financial Services Marketing. 10(2); 2005, p.125-39. FAN, Jessie X. Linking consumer debt and consumer expenditures: do borrowers spend money differently? Family and Consumer Sciences Research Journal. 28; Mar 2000, p.358-401. FLAM, D.R. Best practices: targeting consumer spending power. Limars Marketfacts Quarterly. 24(4); 2005, p.14-17. FOSLER, G. Navigating in neutral: recent energy shocks, a growing imbalance between investment and consumer spending and increased global risk being carried by emerging nations will put the brakes on global economic growth. Across the Board. 43(1); 2006, p.47-49. FOSTER, B.J. Its all about sustainability an interview with Michael A. Butler, president, key consumer finance. RMA Journal. 88(1); 2005, p.8-19. HAWKINS, Richard R. Price elasticities in consumer sales tax revenue. Public Finance Review. 28; Mar 2000, p.171-84.

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KWAN, A.C. and Cotsomitis, J.A. Usefulness of consumer confidence in forecasting household spending in Canada: a national and regional analysis. Economic Inquiry. 44(1); 2006, p.185-97. LAWSON, R. Consumer credit and the total charge for credit. Justice of the Peace. 170(9); 2006, p.147-49. LIM, J., Currim, I.S. and Andrews, R.L. Consumer heterogeneity in the longer-term effects of price promotions. International Journal of Research in Marketing. 22(4); 2005, p.441-57. LUDVIGSON, Sydney C. Consumer confidence and consumer spending. Journal of Economic Perspectives. 18(2); 2004, p.29-50. LUSARDI, A. Comment on: A portfolio view of consumer credit. Journal of Monetary Economics. 53(1); 2006, p.85-88. MIDDLE class consumer returns to market in a big way following availability to cheap credit. Monthly Commentary on Indian Economic Conditions. 44(12); 2003, p.9-11. MORRIN, Maureen and Chebat, Jean-Charles. Person-place congruency: the interactive effects of shopper style and atmospherics on consumer expenditures. Journal of Service Research. 8; Nov 2005, p.181-91. MUSTO, D.K. and Souleles, N.S. Portfolio view of consumer credit. Journal of Monetary Economics. 53(1); 2006, p.59-84. NARSIMAHAN, M.S. Consumer credit towards better receivables. 48(6); 1999, p.26-30. NOBLE, S.M., Griffith, D.A. and Weinberger, M.G. Consumer derived utilitarian value and channel utilization in a multi- channel retail context. Journal of Business Research. 58(12); 2005, p.1643-651. RAYO, L. and Becker, G.S. Peer comparisons and consumer debt. University of Chicago Law Review. 73(1); 2006, p.231-48. SANJEEV, Gunjan. Debt burden- no longer a problem. Indian Management. 39(1); 2000, p.58-61. SASTRY, N.S. District level poverty estimates feasibity of using NSS household consumer expenditure survey data. Economic and Political Weekly. 38(4); Jan 2003, p.409-12. SEN, Abhijit. Estimates of consumer expenditure and its distribution: statistical priorities after NSS 55th round. Economic and Political Weekly. 35(51); 2000, p.4499-518. SESHAIAH, K. and Adikrishnaiah, N. Consumer audit. Yojana. 34(18); 1990, p.25-26.

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SETHI, Amarjit Singh. Globalisation and the emerging pattern of private final consumption expenditure: the Indian experience. The Journal of Income and Wealth. 23(2); Jul-Dec 2001, p.145-60. STEVANS, L.K. and Sessions, D.N. Empirical investigation into the effect of music downloading on the consumer expenditure of recorded music: a time series approach. Journal of Consumer Policy. 28(3); 2005, p.311-24. SUNDARAM, K. and Tendulkar, D. Poverty has declined in the 1990s: a resolution of comparability problems in NSS consumer expenditure data. Economic and Political Weekly. 38(4); 2003, p.327-37. VIEWPOINTS on the retail sector. Acquisitions Monthly. (254); 2005, p.1720. WATKINS, John P. Corporate power and the evolution of consumer credit. Journal of Economic Issues. 34(4); 2000, p.909-32.

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0246 0247

Consumer Education
0248 ADKINS, Ross Natalie and Ozanne, L. Julie. Critical consumer education: empowering the low-literate consumer. Journal of Macromarketing. 25; Dec 2005, p.153-62. COULTER, R.A., et.al. Evolution of consumer knowledge and sources of information: Hungary in transition. Journal of Academy of Marketing Science. 33(4); 2005, p.604-19. GANESH, S.V.G. Behavioural components of culture vis-a-vis behaviour of consumers of educational services. University News. 44(5); Jan 2006, p.107-09. GROSS, Michael A. and Hogler, Raymond. What the shadow knows: exploring the hidden dimensions of the consumer metaphor in management education. Journal of Management Education. 29(1); 2005, p.3-16. ISRAEL, M. Services as experience goods: an emprical examination of consumer learning in automobile insurance. American Economic Review. 95(5); 2005, p.1444-463. MANDKE, Parimal. Consumer education in the liberalising economy. University News. 32(40); 1994, p.1-3. NEELAKANTA, B.C. and Anand, H.B. Educating the consumer. Social Welfare. 38(11-12); 1992, p.5-6. PITTS, J., et.al. Higher professional education courses and general practice non-principles in England. Education for Primary Care. 16(5); 2005, p.55666.

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POLEY, J.K. Lifelong learning: distance education and the role of family and consumer sciences. Journal of Family and Consumer Sciences. 97(4); 2005, p.307. PONS, Frank, Mourali, Mehdi and Nyeck, Simon. Consumer orientation towards sporting events: scale development and validation. Journal of Service Research. 8; Feb 2006, p.276-87. SANDLIN, Jennifer A. Politics of consumer education materials used in adult literacy classrooms. Adult Education Quarterly. 50; Aug 2000, p.289307. STORK, S. Teaching PE in a consumer culture. Teaching Elementary Physical Education. 17(2); 2006, p.4-5. VISWANATHAN, Madhu and Gau, Roland. Functional illiteracy and nutritional education in the United States: a research-based approach to the development of nutritional education materials for functionally illiterate consumers. Journal of Macromarketing. 25; Dec 2005, p.187-201.

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Consumer Goods. Brands

0261 ADACHI, Mitsutoshi M. Product market competition in transition economies: increasing varieties and consumer loyalty. Journal of Comparative Economics. 28(4); 2000, p.700-15. AINSCOUGH, T.L. Effect of brand agent and price on consumer evaluation of travel services. Journal of Travel and Tourism Marketing. 19(1); 2005, p.39-48. ANDREWS, R.L. and Currim, I.S. Experimental investigation of scanner data preparation strategies for consumer choice models. International Journal of Research in Marketing. 22(3); 2005, p.319-31. ANSARI, Asim, et.al. Max-min-min principle of product differentiation. Journal of Regional Science. 38(2); 1998, p.207-30. AS consumer awareness of healthy eating issues increases, Aviko is responding to demands for lower fat and is putting a great deal of effort into new product development, innovation and added value. Potato Processing International. 13(6); 2005, p.42-43. BANDYOPADHYAY, D. Food security and liberalisation. Mainstream. Annual; 1996, p.41-48. BERTOLA, G., Guiso, L. and Pistaferri, A. Uncertainty and consumer durables adjustment. Review of Economic Studies. 72(4); 2005, p.973-1007. BHATTACHARYA, Sindhu J. Consumer electronics: striving hard to avoid a dead end. PTI Economic service. 23(5); Nov 1998, p.6-10.

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BIJAPURKAR, Rama. Can Indian brands survive? Seminar. 498; 2001, p.14-17. BRUCKS, Merrie, Zeithaml, Valarie A. and Naylor, Gillian. Price and brand name as indicators of quality dimensions for consumer durables. Journal of the Academy of Marketing Science. 28; 2000, p.359-74. CHAO-SHUN, Hung. Price discrimination in a differentiated product industry: competition and monopoly. Indian Journal of Economics. 75(299); 1995, p.541-56. CONSUMER durable goods destined for rural India. Facts For You. 25(4); Jan 2005, p.26-31. CONSUMER goods companies keep their eyes on RFID but not at the expense of other technologies. Information Week. 1056; 2005, p.112-13. COX, Dena and Cox, Anthony D. Beyond first impressions: the effects of repeated exposure on consumer liking of visually complex and simple product design. Journal of the Academy of Marketing Science. 30; Apr 2002, p.119-30. CUSTOMER risk from Sainsbury soya. The Ecologist. 28(1); 1998, p.3. DACIN, Peter A. and Brown, Tom J. Corporate branding, identity and customer response. Journal of the Academy of Marketing Science. 34; Apr 2006, p.95-98. DIVAKAR, S., Ratchford, B.T. and Shankar, V. CHANCAST: a multichannel, multiregion sales forecasting model and decision support system for consumer packaged goods. Marketing Science. 24(3); 2005, p.334-50. DUKES, A.J. Media concentration and consumer product prices. Economic Inquiry. 44(1); 2006, p.128-41. DUNN, L.F. and Mirzaie, I.A. Turns in consumer confidence: an information advantage linked to manufacturing. Economic Inquiry. 44(2); 2006, p.34351. ERICKSON, C. and Popelar, S. Lead-ree WLCSP qualification: a consumer electronics case study. Advanced Packaging. 14(11); 2005, p.26. EXPERIMENTAL branding tapping on consumer experience can trigger buying decisions. European Dairy Magazine. 4; 2005, p.18-20. FOOD plant of tomorrow identity preservation, waste solutions, new consumer tastes and other considerations are shaping a new breed of food plants. Food Engineering. 77(9); 2005, p.62-76.

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FRANKE, George R. Huhmann, Bruce A. and Mothersbaugh, David L. Information content and consumer readership of print ads: a comparison of search and experience products. Journal of the Academy of Marketing Science. 32; Jan 2004, p.20-31. GODBOLE, Madhav. Electricity Regulatory Commissions: empowerment of consumers. Economic and Political Weekly. 35(4); 2000, p.166-67. GODREJ consumer products: results for 1Q 2005-2006. Focus on Surfactants. 2005(9); 2005, p.6-7. GROWING consumers paradise Russia has become a hub of consumer activity as Western European brands justle for a place in this hugely promising market. Acquisitions Monthly. (252); 2005, p.16-21. HA, H.Y. and Perks, H. Effects of consumer perceptions of brand experience on the web: brand familiarity, satisfaction and brand trust. Journal of Consumer Behaviour. 4(6); 2005, p.438-52. HARRIS, Judy and Blair, Edward A. Functional compatibility risk and consumer preference for product bundles. Journal of the Academy of Marketing Science. 34; Jan 2006, p.19-26. HEIM, Gregory R. and Sinha, Kingshuk K. Service product configurations in electronic business-to-consumer operations: a taxonomic analysis of electronic food retailers. Journal of Service Research. 7; 2005, p.360-76. HEIN, K. Fixing an icon: stung in recent years by innovative rivals and financial doldrums sony- still blessed with a strong brand image-looks to reestablish its preeminenece in consumer electronics. Brandweek. 47(1); 2006, p.20-24. HOBBS, J.E., Kerr, W.A. Consumer information, labeling and international trade in agri-food products. Food Policy. 31(1); 2006, p.78-89. HOLLIS, N. Branding unmasked- expose the mysterious consumer purchase process. American Marketing Association. 17(3); 2005, p.24-29. HUNDAL, B.S. Rural consumer and consumer durables: an attitudinal study. Indian Journal of Quantitative Economics. 16(1 and 2); 2001, p.6979. JAJU, A., Joiner, C. and Reddy, S.K. Consumer evaluations of corporate brand redeployments. Journal-Academy of Marketing Science. 34(2); 2006, p.206-15. JOHNSON, Cathy Marie. New wine in new bottles: the case of the consumer product safety commission. Public Administration Review. 50(1); 1990, p.74-81.

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KAMINENI, R. Influence of materialism, gender and nationality on consumer brand perceptions. Journal of Targeting Measurement and Analysis for Marketing. 14(1); 2005, p.25-32. KIM, Woo Gon and Kim, Hong-Bumm. Measuring customer-based restaurant brand equity. Cornell Hotel and Restaurant Administration Quarterly. 45; May 2004, p.115-31. KLAPPER, D., Ebling, C. and Temme, J. Another look at loss averson in brand choice data: can we characterize the loss averse consumer? International Journal of Research in Marketing. 22(3); 2005, p.239-54. KRISHNAN, M., Birthal, P.S. and Venugopalan, R. Creating successful new products: challenges for Indian Industry. Economic and Political Weekly. 34(31); Jul 1999, p.M114-M120. LEA, B.R. Leveraging information technology to gain competitive advantage: a case study on general electric consumer products. Journal of International Technology and Information Management. 14(1-2); 2005, p.25-40. MAGUIRE, Jennifer Smith. Body lessons: fitness publishing and the cultural production of the fitness consumer. International Review for the Sociologist of Sport. 37; Dec 2002, p.449-67. MAHARASHTRA Economic Development Council. Chinas experience in fuel supply. Monthly Economic Digest. 35(6); Apr 2006, p.10-13. MANN, Bikram Jit Singh and Singh, Raghbir. Mapping profile of loyalty segments: an application of discriminant analysis. The ICFAI Journal of Brand Management. 2(1); 2005, p.7-17. MARTINEZ, D. Fanning the flames: fans and consumer culture in contemporary Japan. Journal of Japanese Studies. 32(1); 2006, p.258-60. MCFADDEN, Daniel L. and TRAIN, Kenneth E. Consumers evaluation of new products: learning from self and others. Journal of Political Economy. 104(4); 1996, p.683-703. MUSKENS, J., Chaudron, M.R.V. and Lukkien, J.J. Component framework for Consumer electronics middleware. Lecture Notes in Computer Science. 3778; 2005, p.164-84. NBJ tackles the conundrum of consumer usage of nutrition products and reveals the results of its survey of 1,100 pre- selected consumers: overview. Nutrition Business Journal. 10(7); 2005, p.1-3. NIEDRICH, Ronald W. and Swain, Scott D. Influence of pioneer status and experience order on consumer brand preference: a mediated- effects model. Journal of the Academy of Marketing Science. 31; Oct 2003, p.468-80.

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NKWOCHA, I., et.al. Product fit and consumer attitude towards brand extensions: the moderating role of product involvement. Journal of Marketing Theory and Practice. 13(3); 2005, p.49-61. ORTH, U.R. Consumer personality and other factors in situational brand choice variation. Journal of Brand Management. 13(2); 2005, p.115-33. PADEN, N. and Stell, R. Consumer product redistribution: disposition decisions and channel options. Journal of Marketing Channels. 12(3); 2005, p.105-23. PATIBANDLA, Murali. Product differentiation and market demand for TNCs in an emerging economy: the case of Indian durable consumer goods. The Indian Economic Journal. 49(3); Jan-Mar 2002, p.75-81. PATIL, S.R., Cates, S. and Morales, R. Consumer food safety knowledge, practices and demographic differences: finding from a meta-analysis. Journal of Food Protection. 68(9); 2005, p.1884-894. PETTY, R.D. and Lindsey-Mullikin, J. Regulation of practices that promote brand interest: a ?3Cs? guide for consumer brand managers. Journal of Product and Brand Management. 15(1); 2006, p.23-36. PRICE, Simon. Aggregate uncertainty, forward looking behaviour and the demand for manufacturing labour in the UK. Oxford Bulletin of Economics and Statistics. 56(3); 1994, p.267-83. PROMOTING hybrid cars, Toyota convertsa vehicle into a large consumer of chips. Nikkei Microdevices. 243; 2005, p.34-37. RAO, S.L. New product launches and consumer insights: a recounting. IIMB Management Review. 15(3); 2003, p.103-09. RAO, S.L. Rise and fall of fast moving consumer goods: a marketing story. Economic and Political Weekly. 36(46-47); 2001, p.4375-379. RICHARD, Y. Wang, et.al. Manage your information as a product. Sloan Management Review. 39(4); 1998, p.95. ROUSU, M.C., et.al. Consumer willingness to pay for second-generation genetically engineered products and the role of marketing information. Journal of Agricultural and Applied Economics. 37(3); 2005, p.647-58. RUTHERFORD, Denney G., Perkins, Andrew W. and Spangenberg, Eric R. Trade dress and consumer perception of product similarity. Journal of Hospitality and Tourism Research. 24; May 2000, p.163-79. RUXTON, C.H., Hinton, F. and Evans, C.E. Effects of an over-the-counter herbal weight management product (Zotrim?) on weight and waist circumference in a sample of overweight women: a consumer study. Nutrition and Food Science. 35(5); 2005, p.303-14.

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SARIN, R. No dirty gold: consumer education and action for mining reform. Journal of Cleaner Production. 14(3-4); 2006, p.305-06. SCHMIDT, A. Latest in consumer software and electronics and their implications for librarians. Library Journal. 131(1); 2006, p.18-19. SHARMA, Sanjeev K. and Joshi, Upasana. Employee empowerment in Indian consumer durable industry: an empirical study and management implications. Administrative Change. 30(2) and 30(1); 2003, p.84-97. SHIMANO, Yasushi. Product liability law and Japanese consumers: one year after enforcement of the product liability law and its influence on consumers. Science and Technology in Japan. 16(64); 1998, p.8-10. SISODIYA, Amit Singh and Putta, Kavitha. Consumer durables industry: diversity or die. Chartered Financial Analyst. 12(7); Jul 2006, p.74-77. SLOAN, A.E. Consumer trends- playing it safe. Food Technology. 60(2); 2006, p.19-42. SONDERGAARD, H.A., Grunert, K.G. and Scholderer, J. Consumer attitudes to enzymes in food production. Trends in Food Science and Technology. 16(10); 2005, p.333-49. STAMER, H.H. and Diller, H. Price segment stability in consumer goods categories. Journal of Product and Brand Management. 15(1); 2006, p.6272. SURYANARAYANA, M.H. Some experiments with food stamps. Economic and Political Weekly. 30(52); 1995, p.151-59. SWAMINATHAN, Madhura. Consumer food subsidies in India: proposals for reform. Journal of Peasant Studies. 27(3); 2000, p.92-114. SWAMINATHAN, Madhura. Excluding the needy: the public provisioning of food in India. Social Scientist. 30(3-4); 2002, p.34-58. TERUI, N. and Imano, Y. Forecasting model with asymmetric market response and its application to pricing of consumer package goods. Applied Stochastic Models in Business and Industry. 21(6); 2005, p.541-60. VAN RIEL, Allard C.R., Lemmink, Jos and Ouwersloot, Hans. Consumer evaluations of service brand extensions. Journal of Service Research. 3; Feb 2001, p.220-31. VANN, E.F. Domesticating consumer goods in the global economy: examples from Vietnam and Russia. Ethnos. 70(4); 2005, p.465-88. WANG, Q., et.al. Low temperature thin-film sillicon diodes for consumer electronics. Materials Research Society Symposium Proceedings. 862; 2005, p.709-14.

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WILKINS, J.L. Eating right here: moving from consumer to food citizen. Agriculture and Human Values. 22(3); 2005, p.269-73. WILSON, T., Tan, H.P. and Lwin, M. Televisions global advertising in veridical product narrative: a SE Asian reception study of consumer alignment/alienation. Consumption Markets and Culture. 9(1); 2006, p.4562. WORKMAN, Jane E. Alcohol promotional clothing items and alcohol use by underage consumers. Family and Consumer Sciences Research Journal. 31; Mar 2003, p.331-54.

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Consumer Health
0341 AITA, Joseph S. Rational approach to consumer-directed health care: engaging consumers and providers in controlling health care costs. Compensation Benefits Review. 36; Nov 2004, p.40-47. ANDERS, C. and Botha, M.M. Awareness of HIV/AIDS in small enterprises in a sector of the fast moving consumer goods trade in South Africa. South African Journal of Economic and Management Sciences. 7(4); 2004, p.581-88. ANDERSON, James G. Consumers of e_health: patterns of use and barriers. Social Science Computer Review. 22; May 2004, p.242-48. ARAH, O.A., et.al. Psychometric properties of the Dutch version of the hospital- level consumer assessment of health plans survey instrument. Health Services Research. 41(1); 2006, p.284-301. BISSELL, Paul, Ward, Paul R. and Noyce, Peter R. Dependent consumer: reflections on accounts of the risks of non-prescription medicines. Health (London). 5; Jan 2001, p.5-30. BOLZAN, N., et.al. Creating identities: mental health consumer to citizen? Journal of Social Work. 1; Dec 2001, p.317-28. BONELL, C. and Hilton, M. Consumerism in health care: the case of a U.K. voluntary sector HIV prevention organisation. Voluntas. 13(1); Mar 2002, p.27-46. BORMAN, C.B. and Mckenzie, P.J. Trying to help without getting in their faces: public library staff descriptions of providing consumer health information. Reference and User Services Quarterly. 45(2); 2005, p.133-46. BOYD, Carol. Customer violence and employee health and safety. Work Employment Society. 16; Mar 2002, p.151-69. BRAWN, T.S. Consumer health libraries: what do patrons really want? Journal of Medical Library Association. 93(4); 2005, p.495.

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BREKKE, K.R. and Kuhn, M. Direct to consumer advertising in pharmaceutical markets. Journal of Health Economics. 25(1); 2006, p.10230. BUCKLEY, M., et.al. Convenience consumer and food-related lifestyles in Great Britain. Journal of Food Products Marketing. 11(3); 2005, p.3-26. BURRINGTON-BROWN, J. Consumer empowerment: four projects from AHIC point to a new direction in healthcare. Journal-AHIMA. 77(3); 2006, p.54. CAN a healthy corporate sector offset the consumer slowdown? Credit Control. 26(7); 2005, p.6-7. CHENG, Shou-Hsia, Wei, Yu-Jung and Chang, Hong-Jen. Quality competition among hospitals: the effects of perceived quality and perceived expensiveness on health care consumer. American Journal of Medical Quality. 21; Jan 2006, p.68-75. CORDWELL, L. Advancing consumer participation in primary health: the case of a victorian primary care partnership. Australian Journal of Primary Health. 11(2); 2005, p.38-44. CUI, Geng. Marketing to ethnic minority consumers: a historical journey(1932-1997). Journal of Macromarketing. 21; Jun 2001, p.23-31. DARBY, Charles, Crofton, Christine and Clancy, Carolyn M. Consumer assessment of health providers and systems(CAHPS): evolving to meet stakeholder needs. American Journal of Medical Quality. 21; 2006, p.144-47. DIVINE, R.L. Analysis of the healthy lifestyle consumer. Journal of Consumer Marketing. 22(5); 2005, p.275-83. DIXON, Gillian, et.al. Clinical and consumer guidelines related to the management of childhood fever: a literature review. Journal of Research in Nursing. 11; May 2006, p.263-78. DREXIER, M. Interview with David Byrne, who special envoy on the revision of the international health regulations and former European Commissioner for health and consumer protection. Biosecurity and Bioterrorism. 3(3); 2005, p.193-97. DRUG firms vow to tone down consumer advertisements. Nature Medicine. 11(9); 2005, p.910-910. EDGREN, L. Health consumer diversity and its implications. Journal of Systems Science and System Engineering. 15(1); 2006, p.34-37. EGAN, J. Pedagogy of the depressed: mental health consumers, computers and empowerment. Convergence. 35(1); 2002, p.82-89.

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ELDRED, B.E., et.al. Vaccine components and constituents: responding to consumer concerns. Medical Journal of Australia. 184(4); 2006, p.17075. FEINBERG, D.T. Consumer driven health care. Journal of Child and Adolescent Psychopharmacology. 15(5); 2005, p.717-19. FELDMAN, R., et.al. Consumer knowledge of the impact of a change in prescription drug benefit design. Disease Management and Health Outcomes. 13(6); 2005, p.413-20. FLOWER, J. Great sucking sound: the consumer vortex hits health care. Physician Executive. 31(5); 2005, p.484-96. GABBAY, John, et.al. Case study of knowledge managements in multiagency consumer-informed communities of practice: implications for evidence-based policy development in health and social services. Health (London). 7; Jul 2003, p.283-310. GOODE, Jackie, et.al. Risk and the responsible health consumer: the problematics of entitlement among callers to NHS direct. Critical Social Policy. 24; May 2004, p.210-32. GOVINDASAMY, R., Deongelio, M. and Bhuyan, S. Evaluation of consumer willingness to pay for organic produce in the North Eastern U.S. Journal of Food Products Marketing. 11(4); 2005, p.3-20. GROEPPEL- KLEIN, A. Arousal and consumer in- store behaviour. Brain Research Bulletin. 67(5); 2005, p.428-37. HALL, W.T. Consumer driven healthcare. Journal- Louisiana State Medical Society. 157(3); 2005, p.162-63. HAPPELL, B. and Goodwin, V. In our own words: consumers views on the reality of consumer participation in mental health care. Contemporary Nurse. 21(1); 2006, p.4-13. HARDIMAN, Eric R. Networks of caring: a qualitative study of social support in consumer- run mental health agencies. Qualitative Social Work. 3; Dec 2004, p.431-48. HARRIS, R., Wathern, C.N. and Chan, D. Public library responses to a consumer health inquiry in a public health crisis: the sars experience in Ontario. Reference and User Services Quarterly. 45(2); 2005, p.147-54. HAYS, Ron D., et.al. Patient reports and ratings of individual physicians: an evaluation of the doctorguide and consumer assessment of health plans study provider- level surveys. American Journal of Medical Quality. 18; Sep 2003, p.190-96.

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HINES-MARTIN, Vicki P. African American consumers: what should we know to meet their mental health needs? Journal of the American Psychiatric Nurses Association. 8; Dec 2002, p.188-93. JOHANSON, R., et.al. Suggestions in maternal and child health for the national technology assessment programme: a consideration of consumer and professional priorities. The Journal of the Royal Society for the Promotion of Health. 122; Mar 2002, p.50-54. JUDGE, Ken and Michael, Solomon. Public opinion and the national health service: patterns and perspectives in consumer satisfaction. Journal of Social Policy. 22(3); 1993, p.299-27. KETCHUM, A.M. Consumer health information websites: a survey of design elements found in sites developed in academic environments. Journal of the Medical Library Association. 93(4); 2005, p.496-98. KIRSH, B. Factors associated with employment for mental health consumers. Psychiatric Rehabilitation Journal. 24(1); Summer 2000, p.1321. LIBERATI, Alessandro. Consumer participation in research and health care: making it a reality. British Medical Journal. 315(7107); Aug 1997, p.499. LUDY, Betsy. Prospective payment systems attack on home health consumers: skirmish reports from the front lines. Home Health Care Management Practice. 13; Jun 2001, p.290-92. LUTZ, Wilma J. and Warren, Barbara Jones. Symptomatology and medication monitoring for public mental health consumers: a cultural perspective. Journal of the American Psychiatric Nurses Association. 7; Aug 2001, p.115-24. MATHEW, P.D. Landmark judgement on medical negligence. Legal News and Views. 12(5); May 1998, p.25-27. MOEN, A. and Brennan, P.F. Health@Home: the work of health information management in the household (HIMS): implications for Consumer Health Informatics (CHI) innovations. Journal of American Medical Informatics Association. 12(6); 2005, p.648-56. MOLINA, Synthia Laura. ABC Codes: an essential tool for health benefit cost management and consumer- driven health plans. Compensation Benefits Review. 36; Oct 2004, p.71-77. MORALES, Leo S., et.al. Psychometric properties of the spanish consumer Assessment of health plans survey(CAHPS). Hispanic Journal of Behavioural Sciences. 25; Aug 2003, p.386-409.

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NAMPUDAKAM, Mathew. Consumer talk- medicines of doubtful value. Health for the Millions. 24(3); 1998, p.34-35. NICHOLAS, David, Huntington, Paul and Williams, Peter. Evaluating metrics for comparing the use of web sites: a case study of two consumer health web sites. Journal of Information Science. 28; Feb 2002, p.63-75. OMEARA, Janis, et.al. Case study: development of and stakeholder responses to a nursing home consumer information system. American Journal of Medical Quality. 20; Jan 2005, p.40-50. OCCHIOCUPO, N. Retailing and commercial distribution consumer interests and healthy competition: interview with Antonio Catricala, Chairman of the Italian Antitrust Authority. European Retail Digest. (47); 2005, p.16-19. OCHOCKA, J., Janzen, R. and Nelson, G. Sharing power and knowledge: professional and mental health consumer/survivor researchers working together in a participatory action research project. Psychiatric Rehabillitation Journal. 25(4); Spring 2002, p.379-87. OLIVER, Sandy, et.al. Investigating consumer perspectives on evaluating health technologies. Evaluation. 7; Oct 2001, p.468-86. ONA, Teruji. Enactment of product liability law and measures taken for it by the Japanese pharmaceutical industry. Science and Technology in Japan. 16(64); 1998, p.21-23. ROPER, William L. Consumers must drive quality health care. American Journal of Medical Quality. 21; Jan 2006, p.7-8. ROSENGARTEN, Marsha. Consumer activism in the pharmacology of HIV. Body Society. 10; Mar 2004, p.91-107. RYAN, Carey S., Robinson, Debbie R. and Hausmann, Leslie R.M. Stereotyping among providers and consumers of public mental health services: the role of perceived group variability. Behaviour Modification. 25; Jul 2001, p.406-42. SCHWEITZER, Stuart O. Differences in managed care drug formularies: what can consumers learn? Medical Care Research Review. 57; Sep 2000, p.326-39. SENINGER, S.F. Consumer information and market area competition for heath- care services. Urban Studies. 37(3); Mar 2000, p.579-91. SHACKLEY, Phil and Ryan, Mandy. What is the role of the consumer in health care? Journal of Social Policy. 23(4); 1994, p.517-41.

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SINGER, L., et.al. Consumer reactions to different health claim formats on food labels. Food Australia. 58(3); 2006, p.92-100. SPEED, E. Health patients, consumers and survivors: a case study of mental service user discourses. Social Science and Medicine. 62(1); Jan 2006, p.28-38. SUBRAMANIAN, S.V., et.al. Health behaviour in context: exploratory multilevel analysis of smoking drinking and tobacco chewing in four states. Economic and Political Weekly. 39(7); Feb 2004, p.684-93. VALLABHAN, S.V. Srinivasa. Consumer awareness in health care practices: a special study with reference to drug purchase. SEDME Journal. 27(4); 2000, p.97-102. VERPLANKEN, B., et.al. Consumer style and health: the role of impulsive buying in unhealthy eating. Psychology and Health. 20(4); 2005, p.42942. ZANDEN, M.J.V., et.al. Primary consumer stable nitrogen isotopes as indicators of nutrient source. Environmental Science and Technology. 39(19); 2005, p.7509-515. ZASLAVSKY, Alan M., Zaborski, Lawrence and Cleary, Paul D. Does the effect of respondent characteristics on consumer assessments vary across health plans? Medical Care Research Review. 57; Sep 2000, p.379-94.

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Consumer Law and Legislation

0410 0411 0412 0413 0414 ADVANI, R. Milestones in consumer law. Lawers Collective. 15(4); Apr 2000, p.8-10. ASWATHANARAYANA, Y.V. Consumer Protection Act: an overview. Southern Economist. 38(21); Mar 1, 2000, p.19-21. BABU, K. Nagendra. Amendments to Consumer Protection Act, 1986: implications on consumers. Third Concept. 18(208); 2004, p.53-58. BAL, Arun. Protecting health care consumers: is Consumer Protection Act effective? Economic and Political Weekly. 3(51); 1996, p.3289-290. BATISTA, Paul J. Telemarketing and the TCPA: let the seller beware: telephone Consumer Protection Act (47 U.S.C. 227). Journal of the Academy of Marketing Science. 31; Jan 2003, p.97-98. BHANOT, Arun. Consumer advocacy: a growing influence Span. 39(5); 1998, p.33-37p. BRACK, Antoni. Consumer law in the information society. Journal of Consumer Policy. 26(1); 2003, p.101-05.

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0424 GIRIMAJI, Pushpa. Corruption and the consumer movement. www.corecentre.org/guest/articles. 0425 GRAY, R.W. Applicability of constructive eviction, implied warranty of habitability, Common- Law Fraud and the Consumer Fraud Act to Commissions of material facts in a commercial lease. John Marshall Law Review. 38(4); 2005, p.1289-314. HALLER, J.J. and Mueller, W.A. New Bankruptcy law: a consumer lawyers guide. Illinois Bar Journal. 93(9); 2005, p.454-61. HEDEMANN-ROBINSON, Martin. Defending the consumers right to a clean environment in the face of globalisation: the case of extraterritorial environmental protection under European Community Law. Journal of Consumer Policy. 23(1); 2000, p.25-61. HEREs closer look at several provisions of the bankruptcy abuse prevention and Consumer Protection Act which take effect next month. Credit Union Magazine. 71(9); 2005, p.62-67. HILDEBRAND, H.E. Impact of the bankruptcy abuse prevention and Consumer Protection Act of 2005 on chapter 13 trustees. American Bankruptcy Law Journal. 79(2); 2005, p.373-96.

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0490 0491 All India consumer price index numbers of industrial workers. Agricultural Situation In India. 61(5); 2004, p.380. ANDERSON, S.P. and De Palma, A. Price dispersion and consumer reservation prices. Journal of Economics and Management Strategy. 14(1); 2005, p.61-91. BEARD, T.R. and Abernethy, A.M. Consumer Prices and the Federal Trade Commissions Do-Not-Call Program. Journal of Public Policy and Marketing. 24(2); 2005, p.253-59. BIGGERI, L. and Leoni, L. Families of consumer price indices for different purposes. CPIs for sub- groups of population. Statistical Journal- United Nations Economic Commission for Europe. 21(2); 2004, p.157-66. DUTTA, S. and Biswas, A. Effects of low price guarantees on consumer pot-purchase search intention: the moderation roles of value consciousness and penalty level. Journal of Retailing. 81(4); 2005, p.28391. ESTELAMI, H. Cross- category examination of consumer price awareness in financial and non- financial services. Journal of Financial Services Marketing. 10(2); 2005, p.125-39. HAHN, S. Pricing of a new product with consumer learning. International Economic Journal. 19(1); 2005, p.37-49. HILL, P. Consumer price index manual. Statistical Journal- United Nations Economic Commission for Europe. 21(2); 2004, p.87-94. KRISHNA, A., et.al. Effects of extreme- priced products on consumer reservation prices. Journal of Consumer Psychology. 16(2); 2006, p.17690. LALWANI, A.K. and Monroe, K.B. Re- examination of frequency- depth effects in consumer price judgments. Journal of Consumer Research. 32(3); 2005, p.480-85. LEBOW, David E. and Rudd, Jeremy B. Measurement error in the consumer price index: where do we stand. Journal of Economic Literature. 41(1); 2003, p.159-201.

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VARKI, Sanjeev and Wong, Shirley. Consumer involvement in relationship marketing of services. Journal of Service Research. 6; Aug 2003, p.83-91. WEBSTER, Frederick E. Understanding the relationships among brands, consumers and resellers. Journal of the Academy of Marketing Science. 28; Jan 2000, p.17-23. WHY only some succeed with CRM. Indian Management. 42(5); 2003, p.48-51. WULF, Kristof De, Schroder, Gaby Odekerken and Iacobucci, Dawn. Investments in consumer relationships: a cross-country and crossindustry exploration. Journal of Marketing. 65(4); 2001, p.33-50.

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0604 ABDEL-GHANY, Mohamed. Evolution of research in consumer science: a 200-years perspective. Family and Consumer Sciences Research Journal. 30; Dec 2001, p.223-39. BABU, S.C., Brown, L.R. and Mcclafferty, B. Systematic client consultation in development: the case of policy research in Ghana, India, Kenya and Mali. Current Literature on Science of Science. 30(3-4); 2001, p.81. BAUMGARTNER, Hans, et.al. Consumer research. Journal of Consumer Research. 25(1); 1998, p.78-90. BENJAMIN, A.E., and Femnell, N.L. Putting the consumer first:an Introduction and overview. Health Services Research. 42(i); 2007,p.35361. BOOTE, J., Barber, R. Cooper, C. Principle and indicators of successful consumer involvement in NHS research: results of a Delphi study and subgroup analysis. Health Policy. 75(3); 2006, p.280-97. BUTT, A. Rauf. Comparative study of Pakistani consumers country- oforigin attitudes towards the marketing mix of products from Germany, Japan and South Korea. Vision. 5(2); 2001, p.49-60. CORNWELL, T. Bettina and Drennan, Judy. Cross-cultural consumer/ consumption research: dealing with issues emerging from globalization and fragmentation. Journal of Macromarketing. 24; Dec 2004, p.108-21. COUCH, Sue and Felstehausen, Ginny. Research in family and consumer sciences education, 1985-2000. Family and Consumer Science Research Journal. 30; Dec 2001, p.256-70. EISEND, M. Role of Meta- analysis in scientific discourses in marketing and consumer behavior research: Stimulator or Inhibitor? Advances in Consumer Research. 32; 2005, p.620-22.

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ESTELAMI, Hooman and Lehmann, Donald R. Impact of research design on consumer price recall accuracy: an integrative review. Journal of the Academy of Marketing Science. 29; Jan 2001, p.36-49. HAKIM, Iqbal A. Consumer rights awareness: a case study of Ahmedabad. Business Review. 7(1-2); 2001, p.153-62. HEARNE, R.R. and Volcan, M. Use of choice experiments to analyze consumer preferences for ecolabeled and organic produce in Costa Rica. Quarterly Journal of International Agriculture. 44(4); 2005, p.381-98. HEISKANEN, Eva. Performative nature of consumer research: consumers environmental awareness as an example. Journal of Consumer Policy. 28(2); 2005, p.179-201. HILL, Ronald Paul. Surviving in a material world: evidence from ethnographic consumer research on people in poverty. Journal of Contemporary Ethnography. 30; Aug 2001, p.364-91. IACOBUCCI, Dawn. Commonalities between research methods for consumer science and biblical scholarship. Marketing Theory. 1; Mar 2001, p.109-33. JOHNSON, Mark S. Designating opponents in empirical research reports: the rhetoric of interestingness in consumer research. Marketing Theory. 3; Dec 2003, p.477-501. KAUFMAN-SCARBOROUGH, Carol. Sharing the experience of mobilitydisabled consumers: building understanding through the use of ethnographic research methods. Journal of Contemporary Ethnography. 30; Aug 2001, p.430-64. KREPS, Gary L. Consumer/provider communication research: a personal plea to address issues of ecological validity, relational development, message diversity and situational cont contraints. Journal of Health Psychology. 6; Sep 2001, p.597-601. LEA, Emma, Worsley, Anthony and Crawford, David. Australian adult consumers beliefs about plant foods: a qualitative study. Health Education Behavior. 32; Dec 2005, p.795-808. LYONS, Angela C., et.al. Conducting research online: challenges facing researchers in family and consumer sciences. Family and Consumer Sciences Research Journal. 33; Jun 2005, p.341-56. MAKELA, Carole J. Family and consumer sciences thesis and dissertations: 2004 graduate research productivity. Family and Consumer Sciences Research Journal. 34; Dec 2005, p.173-79.

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MALHOTRA, Naresh K. Consumer well-being and quality of life: an assessment and directions for future research. Journal of Macromarketing. 26; Jun 2006, p.77-80. MITTAL, Banwari. Next stop, unravel: the tangled web of e-consumer research. Marketing Theory. 5; Mar 2005, p.125-35. OVERBY, Jeffrey W., Woodruff, Robert B. and Gardial, Sarah Fisher. Influence of culture upon consumers desired value perceptions: a research agenda. Marketing theory. 5; Jun 2005, p.139-63. REYNOLDS, Laura M. and Abdel-Ghany, Mohamed. Consumer sciences research: two-decade comparison, 1980s and 1990s. Family and Consumer Sciences Research Journal. 29; Jun 2001, p.382-440. SCHLENKER, Eleanor D. Evolution of research in family and consumer sciences: food, nutrition and health. Family and Consumer Sciences Research Journal. 30; Dec 2001, p.140-96. SINGH, Sewa and Singh, Ravindra. District consumer forum, Gurgaon: a case study. Prashasnika. 30(2); 2003, p.89-96. SUH, K.S. and Lee, Y.E. Effects of virtual learning on consumer learning: an empirical investigation. Management Information Systems Quarterly. 29(4); 2005, p.673-98. TADAJEWSKI, M. and Wagner-Tsukamoto, S. Anthropology and consumer research: qualitative insights into green consumer behavior. Qualitative Market Research. 9(1); 2006, p.8-25. WAY, Wendy L. Editorial: the role of family and consumer sciences research in shaping public policy. Family and Consumer Sciences Research Journal. 29; Mar 2001, p.227-29. WAY, Wendy L. Reflections on family and consumer sciences research at the end of the millennium: an introduction and editorial note. Family and Consumer Sciences Research Journal. 30; Dec 2001, p.115-16. WITH a retail revolution underway traditional approaches to consumer research may not provide all the answers: NBJ talks with the Hartman Groups Harvey Hartman. Nutrition Business Journal. 10(7); 2005, p.4-6. YIM, Y.B. and Ceder, A. Smart feeder/shuttle bus service: consumer research and design. Journal of Public Transporation. 9(1); 2006, p.97-120. ZWICK, D. and Dholakia, N. Epistemic consumption object and postsocial consumption: expanding consumer- object theory in consumer research. Consumption Markets and Culture. 9(1); 2006, p.17-43.

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Consumer Satisfaction. Consumer Needs

0638 BAKER, A. Who wants to globalize? consumer tastes and labor markets in a theory of trade policy beliefs. American Journal of Political Science. 49(4); 2005, p.924-38. BALTAS, G. Exploring consumer differences in food demand: a stochastic frontier approach. British Food Journal. 107(9); 2005, p.685-92. BARBER, A.J., Tischler, V.A. and Healy, E. Consumer satisfaction and child behaviour problems in child and adolescent mental health services. Journal of Child Health Care. 10(1); 2006, p.9-21. BARONE, Michael J., Miyazaki, Anthony D. and Taylor, Kimberly A. Influence of cause- related marketing on consumer choice: does one good turn deserve another? Journal of the Academy of Marketing Science. 28; Apr 2000, p.248-62. BEHLER, D.A. Go fish: deep-sea explorations and sound consumer choices. Wildlife Conservation. 108(5); 2005, p.64-64. BENORATH, D.D., Peterson, G. and Piskur, C. Effectiveness of and consumer satisfaction with an assertive community treatment program for the severely mentally ill: A-3-year follow-up. Psychological Services. 1(1); 2004, p.40-47. BOWEN, David. Research through participant observation in tourism: a creative solution to the measurement of consumer satisfaction/ dissatisfaction (CS/D) among tourists. Journal of Travel Research. 41; Aug 2002, p.4-14. BROWN, C.L. Money, time or blood: how and why the salience of conflicting identities affects consumer choice. Advances in Consumer Research. 32; 2005, p.588. CHAHAL, Hardeep. Consumer satisfaction in public health care services. Business Review. 9(1); 2002, p.52-56. CHANG, Tsangyao, et.al. Empirical analysis of aggregate consumer demand in Taiwan: Linear expenditure systems approach. Indian Journal of Economics. 79(314); Jan 1999, p.405-17. CHATTERJEE, Venus. Internal cusotmer delight index - the vehicle to measure internal customer satisfaction. Indian Journal of Industrial Relations. 36(4); 2001, p.499-509. CHEYNE, J., Downes, M. and Legg, S. Travel agent vs internet: what influences travel consumer choices? Journal of Vacation Marketing. 12(1); 2006, p.41-58.

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CRANAGE, David and Sujan, Harish. Customer choice: a preemptive strategy to buffer the effects of service failure and improve customer loyalty. Journal of Hospitality and Tourism Research. 28; Feb 2004, p.3-20. DOMBI, W.A. Balancing provider, worker and consumer interests. Caring. 25(2); 2006, p.50-53. FELDMAN, Roger and Schultz, Jennifer. Consumer demand for guaranteed renewability in health insurance. Journal of Consumer Policy. 27(1); 2004, p.75-97. FLAVIAN, C., Guinaliu, M. and Gurrea, R. Role played by perceived usability, satisfaction and consumer trust on website loyalty. Information and Management. 43(1); 2006, p.1-14. FOURNIER, Susan and Mick, David Glen. Rediscovering satisfaction. Journal of Marketing. 63(4); 1999, p.4-23. FURTHER automating the process consumer demand results in further automation less product handling. National Provisioner- Chicago. 219(7); 2005, p.30-31. GIULIETTI, M., Price, C.W. and Waterson, M. Consumer choice and competition policy: a study of UK energy markets. Economic Journal. 115(506); 2005, p.949-68. GRAVES, K.N. Links among perceived adherence to the system of care philosophy, consumer satisfaction and improvements in child functioning. Journal of Child and Family Studies. 14(3); 2005, p.403-15. HA, H.Y. Integrative model of consumer satisfaction in the context of eservices. International Journal of Consumer Studies. 30(2); 2006, p.13749. HARRINGTON, Charlense, et.al. Federal and state nursing facility websites: just what the consumer needs? American Journal of Medical Quality. 18; Jan 2003, p.21-37. HARRIS, Eric G., Mowen, John C. and Brown, Tom J. Re-examining salesperson goal orientations: personality influencers, customer orientation and work satisfaction. Journal of the Academy of Marketing Science. 33; Jan 2005, p.19-35. HOMBURG, Christian and Stock, Ruth M. Link between salespeoples job satisfaction and customer satisfaction in a business-to-business context: a dyadic analysis. Journal of the Academy of Marketing Science. 32; Apr 2004, p.144-58.

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HOMBURG, Christian, Hoyer, Wayne D. and Koschate, Nicole. Customers reactions to price increases: do customer satisfaction and perceived motive fairness matter? Journal of the Academy of Marketing Science. 33; Jan 2005, p.36-49. IQBAL, Zafar, Verma, Rohit and Baran, Roger. Understanding consumer choices and preferences in transaction- based e- services. Journal of Services Research. 6; Aug 2003, p.51-65. LAM, Shun Yin, et.al. Customer value, satisfaction, loyalty and switching costs: an illustration from a business- to-business service context. Journal of the Academy of Marketing Science. 32; Jul 2004, p.293-311. LAWSON, Rob and Todd, Sarah. Consumer lifestyles: a social stratification perspective. Marketing Theory. 2; Sep 2002, p.295-307. MADDEN, David. Marginal tax reform and the specification of consumer demand systems. Oxford Economic Papers. 48(4); 1996, p.556-67. MALTHOUSE, Edward C., et.al. Customer satisfaction across organizational units. Journal Service Research. 6; Feb 2004, p.231-42. MATSUDA, T. Trigonometric flexible consumer demand system. Canadian Journal of Economics. 39(1); 2006, p.145-62. MAY-PLUMLEE, T. and Little, T.J. Proactive product development integrating consumer requirements. International Journal of Clothing Science and Technology. 18(1); 2006, p.53-66. MCEVILLY, G., et.al. Sensory testing, usage and attitude studies as a basis for consumer needs- driven marketing: a case study in citrus. Acta Horticulture. (694); 2005, p.393-98. MURDOCH, Latona D., et. al. Care managers as research interviewers: a test of a strategy for gathering consumer satisfaction information. Journal of Applied Gerontology. 23; Sep 2004, p.234-46. MURRAY, C.J. Turning on the juice: with rising gas prices and increased consumer demand for environmetally- friendly vehicles, hybrids are gaining acceptance. Design News- highlands Ranch Co. 61(3); 2006, p.66-72. MYERS, Ronald and Lacey, Robert. Consumer satisfaction, performance and accountability in the public sector. International Review of Administrative Sciences. 62(3); 1996, p.331-50. RAO, C.H. Hanumantha. Declining demand for foodgrains in rural India: Causes and implications. Economic and Political Weekly. 35(4); Jan 2000, p.201-06.

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ROBINSON, Joanne P., et.al. Consumer satisfaction in nursing homes: current practices and resident priorities. Research on Aging. 26; Jul 2004, p.454-80. ROY, R. Hierarchy of needs and the concept of groups in consumer choice theory. History of Economics Review. (42); 2005, p.50-56. ROY, Subhadip. Consumer choice of motorbike attributes: an application of conjoint analysis. ICFAI Journal of Marketing Management. 5(1); Feb 2006, p.48-55. SALAMI, K.K. and Brieger, W.R. Consumer response and satisfaction to prepackaged antimalarial drugs for children in Aba, Nigeria. International Quarterly of Community Health Education. 24(3); 2005, p.215-30. SARKAR, S.K. Regulatory processing intrastructure sectors: consumer interest. Management in Government. 38(1); Apr-Jun 2006, p.1-14. SCHMIDT, Martin B. and Berri, David J. Impact of labor strikes on consumer demand: an application to professional sports. American Economic Review. 94(1); 2004, p.344-57. SERGEANT, Andrew and Frenkel, Stephen. When do customer contact employees satisfy customers? Journal of Service Research. 3; Aug 2000, p.18-34. SHAH, Manubhai. Regulatory authorities and consumer interest. ASCI Journal of Management. 29(2); Mar 2000, p.25-31. SINGH, Jagdip and Sirdeshmukh, Deepak. Agency and trust mechanisms in consumer satisfaction and loyalty judgments. Journal of the Academy of Marketing Science. 28; Jan 2000, p.150-67. SPATH, T. Meeting consumer demand. International Broadcast Engineer. ; 2005, p.10-13. SZYMANSKI, David M. and Henard, David H. Customer satisfaction: a meta- analysis of the empirical evidence. Journal of the Academy of Marketing Science. 29; Jan 2001, p.16-35. TAI-SEALE, Ming. Does consumer satisfaction information matter? evidence on member retention in FEHBP plans. Medical Care Research Review. 61; Jun 2004, p.171-86. TRIDIMAS, George. Dependence of private consumer demand on public consumption expenditures: theory and evidence. Public Finance Review. 30; Jul 2002, p.251-72. VENKATESWARAN, Ramesh. Customer satisfied is not a customer retained. IIMB Management Review. 15(3); 2003, p.120-23.

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VERMA, Rohit, Plaschka, Gerhard and Louviere, Jordan J. Understanding customer choices: a key to successful management of hospitality services. Cornell Hotel and Restaurant Administration Quarterly. 43; Dec 2002, p.15-24. VOSS, Zannie Gireud and Cova, Veronique. How sex difference in perceptions influence customer satisfaction: a study of theatre audiences. Marketing Theory. 6; Jun 2006, p.201-21. VRANESEVIC, T., Vignali, C. and Vignali, D. Consumer perception of perceived value and satisfaction in marketing management. Journal of Food Products Marketing. 10(3); 2004, p.61-89. VYAS, Parimal H. Consumers satisfaction measurement in using plastic money. Indian Journal of Commerce. 54(3); 2001, p.53-64. WHITE, C. and Yu, Y.T. Satisfaction emotions and consumer behavioral intentions. Journal of Services Marketing. 19(6); 2005, p.411-20.

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0694 BANSAL, Harvir S., Irving, P. Gregory and Taylor, Shirley F. Threecomponent model of customer to service providers. Journal of the Academy Marketing Science. 32; Jul 2004, p.234-50. BOLTON, Sharon C. and Houlihan, Maeve. Representation of customer service. Work Employment Society. 19; Dec 2005, p.685-703. BRADY, Michael K. and Cronin, Joseph J., Jr. Customer orientation: effects on customer service perceptions and outcome behaviors. Journal of Service Research. 3; Feb 2001, p.241-51. CHEUNG, Anthony B.L. Performance pledges- power to the consumer or a quagmire in public service legitimation? International Journal of Public Administration. 19(2); 1996, p.233-59. DUGDAGE, Paul. Management of consumer consultation. Australian Journal of Public Administration. 50(1); 1991, p.17-22. EDVARDSSON, Bo, Enquist, Bo and Johnston, Robert. Cocreating customer value through hyperreality in the prepurchase service experience. Journal of Service Research. 8; Nov 2005, p.149-61. HOLTON, Elwood F. On the misapplication of customer service in HRD. Human Resource Development Review. 2; Jun 2003, p.103-05. MOORE, Stephen T. Goal directed change in service utilization. Social Work. 38(2); 1993, p.221-26. MOWBRAY, Carol T., et.al. Validation of a fidelity rating instrument for consumer- operated services. American Journal of Evaluation. 27; Mar 2006, p.9-27.

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0710 0711 0712 0713 0714 0715 0716 ASTHANA, Mukul. Consumerism and decline of the public realm. Mainstream. 35(33); 1997, p.13-14. BAL, Arun. Social legislation: Consumer Protection Act and medical profession. Indian Journal of Social Work. 54(2); 1993, p.309-22. BIJOOR, Harish. Challenge of consumerism. Seminar. 498; 2001, p.31-34. CONSUMERISM. Social Welfare. 37(7); 1990, p.4-11. GUEST, Jim. Colston E. Warne lecture: consumers and consumerism in America today. Journal of Consumer Affairs. 36(2); 2002, p.139. GUPTA, Joyeeta. Consumerism: emerging challenges and opportunities. Vikalpa. 11(2); 1986, p.149-58. HOLZER, B. Political consumerism between individual choice and collective action: social movements, role mobilization and signalling. International Journal of Consumer Studies. 30(5); 2006, p.405-15. ISSERMAN, Maurice. Roll over, Krupskaya: American consumerism in the new Russia. Dissent. ; 1997, p.22-24.

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IWATA, O. Evaluation of consumerism and lifestyle as correlates of a voluntary simplicity lifestyle. Social Behaviour and Personality. 34(5); 2006, p.557-68. KALPANA. Making consumerism a movement. Yojana. 36(10); 1992, p.1012. KLINTMAN, M. Ambiguous framings of political consumerism: means or end, product or process orientation? International Journal of Consumer Studies. 30(5); 2006, p.427-38. KORCZYNSKI, Marek, et.al. Service work in consumer capitalism: customers, control and contradictions. Work Employment Society. 14; Dec 2000, p.669-87. KUMAR, D.N.S. Consumerism. Sedme Journal. 30(1); 2003, p.17-24. LAKHE, Reena. Consumerism vs environment. South Asia Green File. 4(5); 1998, p.49. LORENCE, D.P., Park, H. and Fox, S. Assessing health consumerism on the web: a demographic profile of information- seeking behaviors. Journal of Medical Systems. 30(4); 2006, p.251-58. MICHAEL, T.K. Managing consumerism. Health Affairs- Millwood Vathen Bethesda Ma. 25(3); 2006, p.884-84. MISRA, Salil. Defending consumerism. Manthan. 22(2); 2001, p.38-39. MURALI, D., Pangarkar, V.U. and Kulkarni, M.S. Development of scale to measure consumer awareness regarding selected aspects of consumerism. Journal of the Psychological Researches. 50(1); 2006, p.46-52. NARSAIAH, P. and Chandraiah, E. Consumerism in open learning system. University News. 34(33); 1996, p.6-9. NEELAKANTA, Bettadalli C. Consumerism: How much do we know. Southern Economist. 38(21); Mar 1, 2000, p.15-17. NEWMAN, J. and Vidler, E. More than a matter of choice? consumerism and the modernisation of health care. Social Policy Review- Harlow. (18); 2006, p.101-20. NICHOLSON-LORD, David. End of consumerism. Earth Matters. (28); 1995, p.8-11. O Sullivan, Tim. Consumersim in the health services. Administration. 46(1); 1998, p.14-28. OLSON, D.L. and Wiley, P. Benefits, consumerism and an ownership society. Benefits Quarterly. 22(2); 2006, p.7-14.

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PARSONS, C. and Welsh, P.J. Public sector policies and practice, neoliberal consumerism and freedom of choice in secondary education: a case study of one area in kent. Cambridge Journal of Education. 36(2); 2006, p.237-56. RAMAKRISHNA, P. Consumerism calls for consumer education. Yojana. 33(4); 1989, p.26-27, 30. RIZZO, J.A. and Xie, Y. Managed care, consumerism and preventive medicine: does a causal connection exist? Managed Care Interface. 19(7); 2006, p.46-52. RUGGIERO, V. Keith J. Hayard city limits: crime, consumer culture and the urban experience. Theoretical Criminology. 9(4); 2005, p.497-98. SINGH, S.S. Consumerism: concept, concern and consumer care. Public Administrator. ; 1991-1992, p.73-89. SINGH, S.S. and Chadah, Sapna. Consumerism: conceptual consideration. www.corecentre.org/guest/articles. SPECIAL issue on consumerism and beyond. Public Administration. 66(2); 1988, p.125-213. STOLLE, Dietlind, Hooghe, Marc and Micheletti, Michele. Politics in the supermarket: political consumerism as a form of political participation. International Political Science Review. 26(3); 2005, p.245-69. TAYLOR-GOODY, Peter and Hastie, Charlotte. Dissatisfaction with the NHS: too few resources or the new consumerism. Political Quarterly. 74(2); 2003, p.233-40. THOMPSON, M. and Checkley, J. Employer- driven consumerism: integrating health into the business model. Benefits Quarterly. 22(2); 2006, p.23-27. VADIVEL, V.S. History of consumerism in India. Chartered Accountant. 50(3); 2001, p.292-96. WEST, E. Mediating citizenship through the lens of consumerism: frames in the American medicare reform debates of 2003-2004. Social Semiotics. 16(2); 2006, p.243-61. WESTRA, Richard. Capitalist stage of consumerism and South Korean Development. Journal of Contemporary Asia. 36(1); 2006, p.3-25. YOLE, P. and Peerschke, E. How pharma can cope the consumerism. VivoNew Series. 24(7); 2006, p.47-50.

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BALLEISEN, E.J. Marketplace of revolution: how consumer politics shaped American Independence. Business History Review. 79(2); 2005, p.353-63. BANSAL, Sangeeta and Gangopadhyay, Subhashis. Tax subsidy policies in the presence of environmentally aware consumers. Journal of Environmental Economics and Management. 45(2); Mar 2003, p.333-55. BASSMAN, Ronald. Whose reality is it anyway: consumer/survivors/expatients can speak for themselves. Journal of Humanistic Psychology. 41; Oct 2001, p.11-35. BAUCHNER, Howard and Simpson, Lisa. Specific issues related to developing, disseminating and implementing pediatric practice guidelines for physicians patients families and other stakeholders. Health Services Research. 33(4(2)); 1998, p.1161-174. BAWA, Anupam. Consumer ethnocentrism: CETSCALE validation and measurement of extent. Vikalpa. 29(3); 2004, p.43-57. BAWA, Anupam. Quality consiousness among Indian consumers: measurement and impact of demography. Productivity. 45(1); 2004, p.6168. BEAMISH, Julia O., Ahn, Mira and Seiling, Sharon. Housing, equipment and design research and scholarship: a family and consumer sciences perspective. Family and Consumer Science Research Journal. 30; Dec 2001, p.240-55. BERGER, Paul D., et.al. Marketing actions and the value of customer assets: a framework for customer asset management. Journal of Service Research. 5; Aug 2002, p.39-54. BILS, Mark and Klenow, Peter J. Using consumer theory to test competing business cycle models. Journal of Political Economy. 106(2); 1998, p.233-61. BLUNDEN, T. Global consumer initiatives: will base II work? Consumer Policy Review. 15(6); 2005, p.229-31. BODUR, Muzaffer and Sarigollu, Emine. Environmental sensitivity in a developing country: consumer classification and implications. Environment and Behavior. 37; Jul 2005, p.487-510. BOEHM, Ammon and Staples, Lee H. Functions of the social worker in empowering: the voices of consumers and professionals. Social Work. 47(4); 2002, p.449-60. BOLTON, Ruth N., Lemon, Katherine N.and Verhoef, Peter C. Theoretical underpinnings of customer asset management: a framework and propositions for future research. Journal of the Academy Marketing Science. 32; Jul 2004, p.271-92.

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1122 1123

1124

1125

1126 1127 1128

221

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CONSUMERS: A SELECT BIBLIOGRAPHY

1129

SUMMERS, B., Summers, R.S. and Muller, E. National Web-based survey of sunscreen products as a tool for industry self-regulation, consumer awareness campaigns and marketing. International Journal of Cosmetic Science. 28(1); 2006, p.71-71. THAKUR, Anand and Hundal, B.S. Rural consumer: an opportunity beyond saturated markets. ICFAI Journal of Marketing Management. 5(1); Feb 2006, p.27-34. TRENDS in consumer behaviour and the global clothing market. Textile Outlook International. 118; 2005, p.171-91. VENUGOPAL, Pingali. Consumer perceptions of door-to-door selling: an exploratory study. Management and Labour Studies. 31(1); Feb 2006, p.4954. VISWANATHAN, Madhubalan, Rosa, Jose Antonio and Harris, James Edwin. Decision making and coping of functionality illiterate consumers and some implications for marketing management. Journal of Maketing. 69(1); 2005, p.15-31. WESLEY, S.C., Fowler, D.C. and Vazquez, M.E. Retail personality and the hispanic consumer: an exploration of American retailers. Managing Service Quality. 16(2); 2006, p.167-84. YAMINI, Veena. Better half of the billion. Marketing Mastermind. 5(2); 2005, p.37-40. YINGER, John. Evidence on discrimination in consumer markets. Journal of Economic Perspectives. 12(2); 1998, p.23-40. ZWICK, Detlev and Dholakia, Nikhilesh. Whose identity is it anyway? consumer representation in the age of database marketing. Journal of Macromarketing. 24; Jun 2004, p.31-43.

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1135 1136 1137

Consumption (Economics)
1138 AMBIGADEVI, P., et.al. Empirical analysis on aggregate consumption function in India(1970-2000). The Asian Economic Review. 46(2); Aug 2004, p.263-73. ANEEJA, G. Edible oil consumption- need for change in rural India. Economic and Political Weekly. 36(38); Sep 2001, p.3595-597. ANNAPOORANI, R. and Roseline, P. Empirical analysis of consumption function. Southern Economist. 42(2); May 2003, p.13-15. ARENTZE, T.A. and Timmermans, H.J.P. Analysis of context and contraints- dependent shopping behaviour using qualitative decision principles. Urban Studies. 42(3); 2005, p.435-48.

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ASAFU-ADJAYE, J. Relationship between energy consumption, energy prices and economic growth: time series evidence from Asian developing countries. Current Literature on Science of Science. 30(3-4); Apr 2001, p.117. BAIJU, K.C. Shift in consumption pattern: the scenario of Kerala, India. Loyola Journal of Social Science. 18(1); 2004, p.7-46. BAJPAI, A.K. Inter- state comparison of purchasing power of rupee and levels of consumption in India: a multilateral approach. Asian Economc Review. 46(1); Apr 2004, p.1-21. BALA SUBRAMANYA, M. H. SSI energy consumption economics in Karnataka. Margin. 37(4); Jul-Sep 2005, p.1-14. BERY, Suman and Shukla, R.K. NCAERs market information survey of house holds: statistical properties and applications for policy analysis. Economic and Political Weekly. 38(4); 2003, p.350-54. BHATTACHARYA, Rabindra Nath and Paul, Shyamal. Sectoral changes in consumption and intensity of energy in India. The Indian Economic Review. 36(2); Jul-Dec 2001, p.381-92. BURGESS, Adam. Flattering consumption: creating a Europe of the consumer. Journal of Consumer Culture. 1; Jun 2001, p.93-117. CAMPBELL, Colin. Craft consumer: culture, craft and consumption in a postmodern society. Journal of Consumer Culture. 5; Mar 2005, p.23-42. CARLA, Burgess. Risky shellfish: assessing hazards of clam consumption. Environmental Health Perspectives. 112(8); Jun 2004, p.A491. CENTRAL Statistical Organisation. Cross validation study of estimates of private consumption expenditure available from household survey and national accounts. Sarvekshana. 25(4); Oct 2005, p.1-56. CHAND, Ramesh and Kumar, Praduman. Long-term changes in coarse cereal consumption in India: causes and implications. Indian Journal of Agricultural Economics. 57(3); Jul-Sep 2002, p.316-25. CHANDA, T.K. and Sati, Kuldeep. Fertiliser consumption-retrospect and prospect. Fertiliser News. 50(3); Mar 2005, p.61-67. CHANDER, S.J. Tobacco consumption in India: an overview. Health Action. 17(6); Jun 2004, p.20-21. CHANDRA, A., Kalita, R.R. and Zhasa, N.N. Fuelwood consumption pattern of Titabor Block of Jorhat district of Assam: a case study. Indian Forester. 130(11); Nov 2004, p.1272-278.

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1148 1149 1150 1151

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1156

CHANDRA, Hukum, De, D. and Singh, R.S. Statistical perspective of energy consumption pattern for direct sown paddy cultivation in India. Agriculture Situation in India. 62(2); May 2005, p.83-89. CHATTOPADHAYAYA, Apurba K. and Ghosal, Ratan Kumar. Globalisation, inequalities in consumption and poverty in rural India. Asian Economic Review. 46(3); Dec 2004, p.425-39. COLEMAN, Wilbur John II. Welfare and optimum dynamic taxation of consumption and income. Journal of Public Economics. 76(1); Apr 2000, p.1-39. COMMERCIAL exploitation and consumption of medicinal plants by the drug industry in Northern Kerala. Evergreen(N). (46); Mar 2001, p.7. COMOR, Edward. Household consumption on the internet: income, time and Institutional contradictions. Journal of Economic Issues. 34(1); Mar 2000, p.105-16. CONSUMER household role structures and other influencing factors on wine buying and consumption. Australian and New Zealand GrapeGrower and Winemaker. 503; 2005, p.50-58. CONSUMPTION pattern of households shows change in post- reform period. Monthly Commentary on Indian Economic Conditions. 42(7); Feb 2001, p.35-37. COUNTRY profile: CDM opportunities and energy consumption in China. Joint Implementation Quarterly. 10(1); Mar 2004, p.4. DMONTE, Darryl. Never ending story of consumption. Humanscape. 9(3); 2002, p.30-32. DARBHA, Gangadhar. Asymmetries in household consumption and liquidity constraints: a switching regression approach. Journal of Quantitative Economics. 3(2); Jul 2005, p.30-47. DELHI tops in fruit consumption. Indian Green File. 207; Mar 2005, p.13. DIVERSIFICATION of agriculture and food security in the context of new economic policy. Indian Journal of Agricultural Economics. 51(4); 1996, p.636-712. DORJI, Kinley Y. Bhutan must reduce fuel- wood consumption: report. South Asia Green File. 6(7); Feb 2001, p.37. EASAW, J.Z., Garratt, D. and Heravi, S.M. Does consumer sentiment accurately forecast UK household consumption? are there any comparisons to be made with the US? Journal of Macroeconomics. 27(3); 2005, p.517-32.

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FISHER, Walter H. and Hof, Franz X. Relative consumption, economic growth and taxation. Journal of Economics. 72(3); 2000, p.241-62. FRED, Pearce. Map of consumption turns up a few surprises. New Scientist. 182(2453); Jun 2006, p.9. GIESLER, M. and Venkatesh, A. Reframing the embodied consumer as cyborg a posthumanist epistemology of consumption. Advances in Consumer Research. 32; 2005, p.661-69. GIRI, A.K. Rethinking the politics and ethics of consumption: dialogue with the swadeshi movements and Gandhi. Journal of Human Values. 10(1); Jun 2004, p.41-51. GOPALAN, Radha. Sustainable food production and consumption: agenda for action. Economic and Political Weekly. 36(14-15); Apr 2001, p.1207225. GOURVILLE, John, et.al. Pricing and the psychology of consumption. Harvard Business Review. 80(9); Sept 2002, p.90. GUHA, Ramachandra. How much should a person consume. Vikalpa. 28(2); Apr-Jun 2003, p.1-12. GULATI, Ashok and Bhide, Shashanka. What do the reformers have for agriculture? Economic and Political Weekly. 30(18-19); 1995, p.1089-093. HALIASSOS, Michael and Christou, Costas. Consumption smoothing and financial integration in the European Union. Manchester School. 68(6); Dec 2000, p.637-58. HELTBERG, R., Arndt, T.C. and Sekhar, N.U. Fuelwood consumption and forest degradation: a household model for domestic energy substitution in rural India. Current Literature on Science of Science. 30(3-4); Apr 2001, p.120. HEMA, Sundari C. and Rao, C.R. Trends in fertiliser consumption and cropping pattern in Gujarat. Indian Journal of Fertilisers. 1(6); Sep 2005, p.43-52. HOBSON, Kersty. Sustainable consumption in the United Kingdom: the responsible consumer and Government at Arms length. The Journal of Environment Development. 13(2); Jun 2004, p.121-39. HONNIHAL, Siddharth. Estimating power consumption in agriculture. Economic and Political Weekly. 39(8); Feb 2004, p.790-92. IMHOFF, Marc. L., Bounoua, Lahouari and Ricketts, Taylor. Global patterns in human consumption of net primary production. Nature. 429(6994); Jun 2004, p.870-73.

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JAIN, D.K. and Sharma, A.K. Nutrient consumption pattern across occupation group in different regions of India. Asian Economic Review. 42(3); Dec 2000, p.458-469. JANET, James, Peter, Thomas and David, Cavan. Preventing childhood obesity by reducing consumption of carbonated drinks: cluster randomised controlled trial. British Medical Journal. 328(7450); May 2004, p.1237-239. JAPPELLI, T. and Pistaferri, L. Using subjective income expectations to test for excess sensitivity of consumption to predicted income growth. European Economic Review. 44(02); Feb 2000, p.337-58. JAYAKUMAR, P.N., et.al. Food security, poverty and consumption pattern among the rural households in Kancheepuram district of Tamil Nadu. The Asian Economic Review. 44(1); Apr 2002, p.154-64. JOSHI, Anupreet. Punjab: farm household income, investment and consumption. Economic and Political Weekly. 39(4); Jan 2004, p.321. JOSHI, Murli Manohar. Sustainable consumption. Manthan. 22(2); 2001, p.18-26. JOSHI, Murli Manohar. Sustainable consumption: a new paradigm. Science Reporter. 37(7); Jul 2000, p.9. KAUR, Kuldeep and Kaur, Amandeep. Electricity consumption and economic development- an inter relationship in Punjab. Artha-Vikas. 36(2); Jul-Dec 2000, p.36-44. KEN, Green. Sustainability of food consumption. Wastelands News. 16(1); Oct 2000, p.50. KUROSAKI, Takashi. Consumption smoothing and the structure of risk and time preferences: theory and evidence from village India. Hitotsubashi Journal of Economics. 42(2); Dec 2001, p.103-17. LALWANI, Nr. and Choudhary, V.K. Production, consumption and marketed surplus of milk under members and non-members of dairy cooperatives in Raipur district of Chattisgarh. Co-operative Perspective. 38(2); Sept 2003, p.38. LANCE, Frazer. Low water consumption: a new goal for coal. Environmental Health Perspectives. 112(5); Apr 2004, p.296-99. LENZEN, Manfred. Importance of goods and services consumption in household greenhouse gas calculators. Ambio. 30(7); Nov 2001, p.439. Magat, Wesley A. and Michael J. Moore. Consumer product safety regulation in the United States and the United Kingdom: the case of bicycles. Rand Journal of Economics. 27(1); Spring 1996, p.148-64.

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MANAN KUMAR. Water in many areas unfit for consumption. India Green File. 162; Jun 2001, p.80. MASON, Roger. Social significance of consumption: James Duesenberrys contribution to consumer theory. Journal of Economic Issues. 34(3); Sep 2000, p.553-72. MCKAY, Andrew and Pal, Sarmistha. Relationships between household consumption and inequality in the Indian states. The Journal of Development Studies. 40(5); Jun 2004, p.65-90. MEDIRAA, S.R. and Pal, Sandip. Promoting steel consumption in India. Minerals and Metals Review. 28(4); Apr 2002, p.97-106. MEHTA, B.C. and Kapor,Karnti. Consumption behaviour of the elderly: the life cycle hypothesis. Anvesak. 35(1); Jan-Jun 2005, p.1-56. MITRA, Arup. Living standard in Delhi slums: consumption expenditure, housing and ability to save. The Indian Journal of Labour Economics. 48(3); Jul-Sep 2005, p.509-520. MITRA, Sujay. Energy consumption in the rural sector: a case study of a village in West Bengal. Social Change. 32(3-4); Dec 2002, p.134. MORE consumption fewer beneficiaries. Down to Earth. 12(23); Apr 2004, p.60. MUKHOPADHYAY, Kakali and Chakraborty, Debesh. Economic reforms and changes in energy consumption in India: a structural decomposition analysis. Artha Vijnana. 42(4); Dec 2000, p.305-24. MUKHOPADHYAY, Kakali and Chakraborty, Debesh. Economic reforms and changes in energy consumption in India: a quantitative analysis. Asia-Pacific Development Journal. 9(2); Dec 2002, p.107-29. MUKHOPADHYAY, Kakali and Chakraborty, Debesh. Energy consumption changes and Co2 emission in India during reforms. Journal of Quantitative Economics. 2(1); Jan 2004, p.76-97. MULLER, Daniel, B., Bader, Hans-Peter and Baccini, Peter. Long-term coordination of timber production and consumption using a dynamic material and energy flow analysis. Journal of Industrial Ecology. 8(3); Summer 2004, p.65-87. NATIONAL Sample Survey Organisation. Results of a pilot survey on suitability of different reference periods for measuring household consumption. Sarvekshana. 24(2-3); Oct 2000-Mar 2001, p.89-145. NAVEEN KUMAR and Aggarwal, Suresh Chand. Patterns of consumption and poverty in Delhi slums. Economic and Political Weekly. 38(50); Dec 2003, p.5294-300.

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1212 1213 1214

NAYAK, Sanathan. Demand for electricity in industrial sector in India. The Asian Economic Review. 46(3); Dec 2004, p.436-547. NAYAK, Sanathan. Electricity consumption and industrial growth in India: an auto regressive analysis. Productivity. 44(1); Apr-Jun 2003, p.63-69. NAYAK, Sanathan and Mishra, Sujit Kumar. Trends of agricultural production and fertiliser consumption in Andhra Pradesh: a post green revolution assessment. Agricultural Situation in India. 59(9); Dec 2002, p.571-79. NINNO, Carlo Del and Dorosh, Paul A. Impacts of in-kind transfers on household food consumption: evidence from targeted food programmes in Bangladesh. Journal of Development Studies. 40(1); Oct 2003, p.48. NSSO Expert Group on Non-Sampling Errors. Suitability of different reference periods for measuring household consumption: result of a pilot survey. Economic and Political Weekly. 38(4); Jan 2003, p.307-21. OVERBY, Jeffrey W., Gardial, Sarah Fisher and Woodruff, Robert B. French versus American consumers attachment of value to a product in a common consumption context: a cross-national comparison. Journal of the Academy of Marketing Science. 32; Oct 2004, p.437-60. PADMAKANTHI, N.P. Dammika. Water consumption and pricing: the economic background. Economic Review Sri Lanka. 27(8-9); Nov-Dec 2001, p.10-12. PANT, Devendra Kumar, Jaiswal, Rajesh and Shekhar, Shishir. Household kerosene consumption patterns. Margin. 38(1); Oct-Dec 2005, p.41-58. PARIDA, A.K. and Pal, S. Dynamics of raw jute supply and consumption. Productivity. 42(1); Apr-Jun 2001, p.137-41. Power consumption in 2000: fossil fuel consumption decreasing. News at Seven. 9(3); Oct 2001, p.4. PRADHAN, Menno and Ravallion, Martin. Measuring poverty using qualitative perceptions of consumption adequacy. Review of Economics and Statistics. 82(3); Aug 2000, p.462-71. PRODUCTION and consumption of Indias sugar. Monthly Public Opinion Surveys. 48(2); Nov 2002, p.12-16. RAHMAN, Mujeeb-ur and Rao, K. Visweswara. Effect of socio-economic status on food consumption pattern and nutrient intakes of adults: a case study in Hyderabad. Monthly Public Opinion Surveys. 47(2); Nov 2001, p.20-25.

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RAJULADEVI, A.K. food poverty and consumption among landless labour households. Economics and Political Weekly. 36(28); Jul 2001, p.2656-664. RAMACHNADRA, T.V., Subramanian, D.K. and Joshi, N.V. Domestic energy consumption pattern in Uttara Kannada District, Karnataka State India. Current Literature on Science of Science. 30(3-4); Apr 2001, p.12223. RAO, C.R. and Modi, Hansa. Need for commercialisation of Indian agriculture for increase in consumption of fertilisers. Fertiliser News. 48(9); Sep 2003, p.35-45. REDDY, A. Amarender. Consumption pattern, trade and production potential of pulses. Economic and Political Weekly. 39(44); Oct 2004, p.4854-860. REDDY, V. Ratna. Declining social consumption in India. Economic and Political Weekly. 36(29); Jul 2001, p.2750-751. REINSTALLER, A. and sanditov, B. Social structure and consumption: on the diffusion of consumer good innovation. Journal of Evolutionary Economics. 15(5); 2005, p.505-31. RUNAWAY consumption: State of the World 2004. Down to Earth. 12(18); Feb 2004, p.59. SABELHAUS, John and Groen, Jeffrey A. Can permanent- income theory explain cross- sectional consumption patterns? Review of Economics and Statistics. 82(3); Aug 2000, p.431-38. SAHA, Anamitra. Puzzle of declining rural foodgrains consumption. Economic and Political Weekly. 35(27); Jul 2001, p.2453-454. SAHAPUTHEEN, Mohamed, P.N.P. and Thangamuthu, C. Fuelwood consumption pattern among rural households. Kisan World. 29(6); Jun 2002, p.31-32. SAIRAMASUBRAMANIAN, K. and Bhalachandran, G. Incomeconsumption pattern under urbanisation: a case study of Puttaparthi. The Asian Economic Review. 48(1); Apr 2006, p.47-70. SALUJA, S.K., Verma, O.P. and Sengupta, Suchita. Macro- economic determinants of steel consumption: a cross- country analysis of India and selected countries. Steel Scenario. 15(3); Jan-Mar 2006, p.25-35. SANDLIN, J.A. Culture, consumption and adult education: refashioning consumer education for adults as a political site using a cultural studies framework. Adult Education Quarterly. 55(3); May 2005, p.165-81.

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1238

SASIDHARAN, N. and Muraleedharan, P.K. Consumption of medicinal plants by the drug industry in Northern Kerala. Journal of Non- Timber Forest Products. 10(3-4); 2003, p.145-54. SATYA SUNDARAM, I. Coffee: consumption boosts. Facts for You. 24(9); Jun 2004, p.11-12. SEN, Pronab. Of calories and things: reflections on nutritional norms, poverty lines and consumption behaviour in India. Economic and Political Weekly. 40(43); Oct 2005, p.4611-618. SETHI, Amarjit Singh. Consumption expenditure and income in India: Short term forecasts and casuality behaviour. The Indian Journal of Public Administration. 49(3); Jul-Sep 2003, p.61-90. SHARMA, H.R., Sharma, R.K. and Virender Kumar. Diversification of rural economy: effect on income consumption and poverty. The Asian Economic Review. 43(1); Apr 2001, p.107-14. SHIM, Soyeon and Maggs, Jennifer L. Psychographic analysis of college students alcohol consumption: implications for prevention and consumer education. Family and Consumer Sciences Research Journal. 33; Mar 2005, p.255-73. SILORI, C.S. Fuelwood collection and consumption pattern in the buffer zone of Nanda Devi biosphere. Indian Forester. 130(10); Oct 2004, p.1186200. SINGH, A.P. and Parabia, Minoo. Status of medicinal plants consumption by the pharmaceutical industries in Gujarat State. Indian Forester. 129(2); Feb 2003, p.198. SINGH, R.S. Nature of farming, post- harvest practices and food consumption levels of tribal, backward and hilly population of India. Indian Journal of Agricultural Marketing. 18(2); May-Aug 2004, p.1-15. SINGH, R.S., De, Dipankar and Chandra, Hukum. Energy consumption scenario in India production agriculture. The Asian Economic Review. 46(3); Dec 2004, p.521-35. SIVASUBRAMANIAN, M. Study on per capita milk consumption among consumers. Indian Cooperative Review. 40(4); Apr 2003, p.256. SOMASHEKAR, H.I. and Ravindranath, N.H. Fuelwood consumption and trade in rural South India. TIDE. 11(3); Sep 2001, p.183-84. STEGER, Thomas M. Economic growth with subsistence consumption. Journal of Development Economics. 62(2); Aug 2000, p.363-84.

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SUBRAMANIAM, M.S. Growth of availability of essential items of consumption in relation to population growth in India during 1961-97. Economic Affairs. 46(3); 2001, p.141-48. SUBRAMANIAN, S.V., Shailen, Nandy and Michelle, Kelly. Patterns and distribution of tobacco consumption in India. British Medical Journal. 328(7443); Apr 2004, p.801-06. SUITABILITY of different reference periods for measuring household consumption. Economic and Political Weekly. 38(4); Jan 2003, p.307. SUNDARAM, K. and Tendulkar, Suresh D. NAS-NSS estimates of private consumption for poverty estimation: a disaggregated comparison for 199394. Economic and Political Weekly. 36(2); Jan 2001, p.119-29. SUNDARAM, K., et.al. NAS-NSS estimates of private consumption for poverty estimation. Economic and Political Weekly. 38(4); Jan 2003, p.376. SUNDIN, Erik, Svensson, Niclas and McLaren, Jake. Materials and energy flow analysis of paper consumption in the United Kingdom, 1987-2010. Journal of Industrial Ecology. 5(3); Summer 2001, p.89-105. TANEJA, N.K. and Sharma, J.C. Stock market volatility and households consumption: the Indian experience 1975-76: 1998-99. The Indian Journal of Economics. 82(325); Oct 2001, p.259-86. TIWARI, Piyush. Architectural, demography and economic causes of electricity consumption in Bombay. Journal of Policy Modeling. 22(1); Jan 2000, p.81-89. TIWARI, R.S. and Goel, M.S. Migration pattern, poverty profile and consumption pattern: a study of unregistered informal sector workers in cities of Agra and Kanpur in Uttar Pradesh and Puri in Orissa. The Indian Journal of Economics. 82(3); Jan 2002, p.311-34. VAN DER GAAG, Peter. Sustainable production and consumption and Rio+10. Northern Lights(N). ; Jan 2001, p.10. VATTA, Kamal and Dhawan, K.C. Trends in fertiliser consumption in Punjab. Productivity. 41(3); Oct-Dec 2000, p.463-66. VELLINGA, Pier. Industrial transformation: towards sustainability in production and consumption processes. IHDP Update(N). (4); 2001, p.68. VISWANATHAN, Brinda. Structural breaks in consumption patterns: India 1952-1991. Applied Economics. 33(9); Jul 2001, p.1187-200. WATER in state unfit for consumption. India Green File. (168); Dec 2001, p.76.

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1265

WEDER, Mark. Can habit formation solve the consumption anomaly in the two-sector business cycle model? Journal of Macroeconomics. 22(3); SUMMER 2000, p.433-44. XUGUANG, Guo and Mroz, Thomas A. Structural change in the impact of income on food consumption in China 1989-1993. Economic Development and Cultural Change. 48(4); Jul 2000, p.737. YANG, Y. Existence of optimal consumption and portfolio rules with portfolio constraints and stochastic income durability and habit formation. Journal of Mathematical Economics. 33(02); Mar 2000, p.135-54.

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AUTHOR-INDEX (Articles) A
Aakkula, J. 1 Aalberts, Robert J. 1084 Abaza, Mona 748 Abdel-Ghany, Mohamed 604,628 Abernethy, A.M. 492 Abidi, Naseem 147 Abusabha, Rayane 890 Achuthan, C.V. 1007 Ackerberg, Daniel A. 749 Adachi, Mitsutoshi M. 261 Adikrishnaiah, N. 242 Adkins, Natalie Ross 248 Advani, R. 410 Agarwal, Richa 942,1086 Agarwal, Anand 1085 Agarwal, Reeti 939 Agarwal, Sanjeev 173 Aggarwal, Suresh Chand 1211 Aggrwal, Navdeep 2 Ahmed, M.I. 1087 Ahn, Mira 766 Ainscough, T.L. 262 Aita, Joseph S. 341 Alexander, Andrew 133 Allison, Barbara 987 Al-Wugayan, A.A. 1120 Ambigadevi, P. 1138 Anand, H.B. 254 Anders, C. 342 Anderson, C.K. 184 Anderson, James G. 343 Anderson, Ronald D. 201 Anderson, S.P. 491 Anderson, Simon P. 211 Andrews, J. Craig 1088 Andrews, Martha C. 707 Andrews, R.L. 230,263 Andrus, David M. 963 Aneeja, G. 1139 Annapoorani, R. 1140 Annuncio, Charubala 1089 Ansari, Asim 264 Arah, O.A. 344 Arentze, T.A. 1141 Arkenstette, Matthias 750 Armstrong, T. 1090 Arndt, T.C. 1179 Arnold, M. 751 Aronsson, Anna Trosslov 752 Arun, G. 153 Arvidsson, Adam 753 Asafu-Adjaye, J. 1142 Ashraf, Shahid 501 Asthana, A.K. 193 Asthana, Mukul 710 Aswathanarayana, Y.V. 411 Auh, Seigyoung 578 Ault, James T. 59 Austin, C.G. 754

B
Babu, K. Nagendra 412 Babu, S.C. 605 Bacallao, Martica L. 1025 Baccini, Peter 1209 Backman, Sheila J. 945,946 Bader, Hans-Peter 1209 Badrie, N. 3 Bagozzi, Richard P. 4,813 Bahl, A.K. 567 Baiju, K.C. 5,1143 Bajaj, J.L. 755 Bajpai, A.K. 1144 Baker, A. 638 Baker, Heather Bender 781 Baker, S.M. 757 Baker, Stacey Menzel 756 Bakshi, S. 508 Bal, Arun 413,711 Bala Subramanya, M.H. 1145 Balabanis, George 758

233

234

CONSUMERS: A SELECT BIBLIOGRAPHY

Balachandran, M.K. 509 Baldwin, Davarian L. 759 Balinbin, William M. 138 Balleisen, E.J. 760 Baltas, G. 639 Bandyopadhyay, D. 266 Banerjee, Arindam 212 Bansal, Harvir 135 Bansal, Harvir S. 6,694 Bansal, Sangeeta 761 Bapu, Heddurshetti 510 Baran, Roger 663 Barber, A.J. 640 Barber, R. , 608 Bar-Gill, O. 7 Baron, Steve 856 Barone, Michael J. 641,914 Barron, B.M. 461 Bassman, Ronald 762 Batista, Paul J. 414 Bauchner, Howard 763 Baumgartner, Hans 606 Bawa, Anupam 11,764,765 Bayus, Barry L. 165 Beamish, Julia O. 766 Beard, T.R. 492 Bebchuk, L.A. 1091 Becker, G.S. 238 Beetles, Andrea C. 8 Behler, D.A. 642 Bell, Simon J. 200,578 Bellenger, Danny 949 Bellman, S. 9 Belsby, L. 213 Belton, Peter 579 Benbasat, I. 82, 979 Benjamin, A.E. 607 Berger, Paul D. 767 Bergh, Den Van Roger 458 Bernard, J.C. 58 Bernstein, J.Z. 511 Berri, David J. 680 Bertaut, Carol C. 214 Bertin, I. 10 Bertola, G. 215

Bertola, G. 267 Bery, Suman 1146 Bhalachandran, G. 1235 Bhanot, Arun 415 Bhatia, B.S. 11 Bhattacharya, Rabindra Nath 1147 Bhattacharya, Sindhu J. 268 Bhide, Shashanka 1177 Bhuyan, S. 371 Biel, Anders 60 Biggeri, L. 493 Bijapurkar, Rama 269 Bijoor, Harish 712 Bils, Mark 768 Binark, Muta 895 Birthal, P.S. 299,898 Birtwistle, G. 12 Bisell, Paul 345 Biswas, A. 494 Biswas, D. 216 Bjornstad, J. 213 Blackshaw, P. 72 Blair, E.A. 70 Blair, Edward A. 288 Blodgett, Jeffrey G. 201 Blunden, T. 769 Bodur, Muzaffer 770 Boehm, Ammon 771 Bolton, Ruth N. 772 Bolton, Sharon C. 695 Bolzan, N. 346 Bond, R.F. 557 Bonell, C. 347 Bonn, Mark A. 171 Bonti-Ankomah, S. 1079 Boote, J. 608 Borman, C.B. 348 Bose, Ashish 773 Botha, M.M. 342 Bougie, Roger 13 Bounoua, Lahouari 1183 Bourrain, A. 962 Bowden, J. 774 Bowen, David 644 Boyd, Carol 349

234

ARTICLES 235

Brack, Antoni 416 Brady, Michael K. 40,696 Brahmankar, S.D. 217,218 Brawn, T.S. 350 Bredahl, Lone 14 Breitmeyer, K.A. 417 Brekke, K.R. 1093 Brekke, K.R. 351 Brekke, Kjell Arne 775 Brennan, P.F. 387 Bridges, Sheri 91 Brieger, W.R. 678 Brien, D. 989 Broniarczyk, Susan 18 Brooks-Lane, N. 776 Broussard, Cary Jehl 777 Brown, C.L. 645 Brown, L.R. 605 Brown, Tom J. 276 Brown, Tom J. 660 Brown, Tom J. 778 Browning, E. 15 Brucks, Merrie 270 Bruner, G.C. 1044 Brunins, E. 542 Brunner, Michael E. 1094 Buckley, Jack 779 Buckley, M. Et.Al. 352 Bucklin, Randolph E. 1095 Bujold, Neree 900 Bull, Michael 780 Buning, Cock De Madeleine 512 Burgess, Adam 1148 Burkart, Patrick 933 Burke, Raymond R. 16 Burnett, John J. 781 Burnham, Thomas A. 782 Burrington-Brown, J 353 Burton, Scot 1088 Bush, Alan J. 1115 Butler, B. 438 Butt, A. Rauf 17 Butt, A. Rauf 609 Buttigieg, E. 418 Buttigieg, E. 783

C
Camarero, Carmen 591 Campbell, Colin 1149 Campbell, Howard 784 Capraro, Anthony J. 18 Carla, Burgess 1150 Carlson, Dawn S. 707 Carmon, Z. 785 Carolyn, Folkman Curasi 949 Carratt, D. 1169 Carroll, Andrea M. 786 Carson, L. 1096 Caselli, Francisco 787 Castle, Nicholas G. 788 Cates, S. 313 Cates, S.C. 19 Catterall, M. 854 Cavaliere, A. 20 Ceder, A. 636 Central Statistical Organisation 1151 Chadah, Sapna 467, 468, 469,568, 739 Chahal, Hardeep 646 Chai, Michael 21 Chakraborty, Debashis 519 Chakraborty, Debesh 1206, 1207, 1208 Chakravarty, Sugato 580 Chalder, Melanie 838 Chan, D. 376 Chan, G.W.W. 24 Chan, Stephen C.F. 790 Chance, Marie J 900 Chand, Ramesh 1152 Chanda, T.K. 1153 Chander, S.J. 1154 Chandon, Pierre 1097 Chandra, A. 1155 Chandra, Hukum 1156,1247 Chandra, Monika 871 Chandraiah, E. 728 Chang, Hong-Jen 355 Chang, Tsangyao 647 Chao-Shun, Hung 271 Chatterjee, Venus 648 Chattopadhayaya, Apurba K. 1157 Chaudron, M.R.V. 306

235

236

CONSUMERS: A SELECT BIBLIOGRAPHY

Chebat, Jean-Charles 202, 234 Checkley, J. 743 Cheema, A. 791 Chemerinsky, E. 419 Chen, H. 792 Chen, H.L. 22 Chen, Jiun-Kai 903 Chen, T. 151 Chen, W.J. 23 Cheng, Shou-Hsia 355 Cheung, Anthony B.L. 697 Cheung, C.M.K. 24,25 Cheyne, J 649 Cheyne, Jo 793 Chien, W.Y. 75 Chiou, Jyh-Shen 794 Chiu, H.C. 1098 Choudhary, V.K. 1194 Chowdary, T.H. 513 Christou, Costas 1178 Chu, Raymond 858 Chun, Rosa 795 Chundawat, D.S. 63 Clancy, Carolyn M. 358 Clark, S. 1065 Clarkson, Jay 796 Cleary, Paul D. 409 Cleaver, Megan 26 Cline, T.W. 33 Close, B.T. 953 Codjovi, Isabelle 202 Cohen, Alan 514 Cohen, Lizabeth 797 Cohn, D.Y. 798 Coleman, Wilbur John II 1158 Collins, R. 167 Columbia-Walsh, M. 1099 Comor, Edward 1160 Conchar, Margy P. 799 Condon, B. 800 Cooper, C. 607,608 Cooper, Tim 28 Cordwell, L. 356 Corkindale, D. 774 Cornelius, Liewellyn J. 804

Cornwell, T. Bettina 610 Cosar, E.E. 220 Coster, H. 805 Cotsomitis, J.A. 228,581 Couch, Sue 611 Couldry Nick 806 Coulter, R.A. 249 Coulter, Robin A. 807 Cova, Veronique 690 Cowley, Elizabeth 808 Cox, Anthony D. 274 Cox, Dena 274 Cox, E.F. 809 Cox, Iii, Eli P. 516 Craig, D.B. 29 Craig, J.G. 199 Cranage, David 650 Crandall, Robert W. 517 Crawford, David 622 Crockett, Brian 959 Crofton, Christine 358 Cronin, Anne 421 Cronin, J. Joseph, Jr. 696 Cseres, Katalin 518 Cui, Geng 357 Cummings, M.N. 30 Cunningham, L.F. 221 Currie, Martin 31 Currim, I.S. 230,263 Cutcher, Leanne 812 Cycyota, Cynthia S. 32 Czellar, S. 45

D
D Souza, C. 90 Dabholkar, Pratibha A. 813 Dacin, Peter A. 276 Dahl, D.W. 582 Dahlstrand, Ulf 60 Darbha, Gangadhar 1165 Darby, Charles 358 David, Cavan 1185 Davidow, Moshe 202 Davidson, Julia Oconnell 958

236

ARTICLES 237

Davies, A. 33 Davies, Gary 795 Davis, D. 34 Davis, Douglas D. 35 Davis, Margaret K. 830 De Boer, J. 36 De Palma, A. 491 De, D. 1156 De, Dipankar 1247 Dean, Dwane Hal 37 Deber, R.B. 38 Debroy, Bibek 519 Deeter-Schmelz, Dawn 814 Dellaert, Benedict G.C. 1068 Delorme, E. Denise 76 Deniz Tekin, M. 62 Deongelio, M. 371 Desai, Kaushik Kalpesh 39 Deutch, Sinai 815 Dev, Chekitan S. 171 Dewitt, Tom 40 Dhaka, Rajvir S. 546 Dhawan, K.C. 1261 Dholakia, N. 637 Dholakia, Nikhilesh 1137 Dholakia, Utpal 4 Diamantopoulos, Adamantios 758 Dickinson, Roger 863 Dickman, Anneliese 820 Diller, H. 330 Dimaggio, Paul 816 Ding, Hua 41 Divakar, S. 277 Divine, R.L. 359 Dixon, Gillian 360 Dmonte, Darryl 1164 Dodd, Tim H. 42 Dogra, Pooja 817 Dombi, W.A. 651 Dominguez-Seco, Luzia 947 Dominitz, Jeff 43 Donthu, N. 191 Dorji, Kinley Y. 1168 Dornan, A. 44 Dorosh, Paul A. 1215

Dorsch, Michael J. 945,946 Downes, M. 649 Downes, Mary 793 Drennan, Judy 610 Drexier, M. 361 Driver, John 589 Droge, Cornelia 794 Dube, Laurette 818 Dubois, B. 45 Dugdage, Paul 698,819 Dukes, A.J. 278 Dunbar, Brian H. 127 Dunk, Emily Van 820 Dunn, L.F. 279 Dupont, Randall 583 Dutta, S. 494 Duvvuri, S.D. 502

E
Easaw, J.Z. 1169 Ebling, C. 298 Eckfeldt, B. 821 Eckhardt, Giana M. 822 Edgren, L. 363 Edvardsson, Bo 699,996 Edwards, J. 46,1100 Edwards, L. 47 Egan, J. 364 Eisend, M. 612 Eldred, B.E. 365 Ellen, Pam Scholder 823 Elwes, S. 422 Enchelmaier, S. 423 Englund, R.A. 479 Enorath, D.D. 643 Enquist, Bo 699 Erickson, C. 280 Erskine, P. 824 Espinoza, J.A. 940 Esteban, G. 115 Estelami, H. 222,495 Estelami, Hooman 48,203,613 Evans, C.E. 322 Evans, H. 521

237

238

CONSUMERS: A SELECT BIBLIOGRAPHY

F
Faber, Ronald J. 826 Fadiga, M.L. 49 Fan, Jessie X. 223 Fanaeian, Navid 522 Farquar, B. 827 Feinberg, D.T. 366 Feldman, R. 367 Feldman, Roger 652 Felstehausen, Ginny 611 Fennell, N.L. 607 Fernback, J. 554 Filer, Randall K. 855 Fischer, Wolfgang Chr. 588 Fisher, D. 204 Fisher, K.R. 523 Fisher, Walter H. 1170 Fiszman, S. 1054 Fitchett, James 828 Flam, D.R. 224 Flavian, C. 653,829 Flower, J. 368 Flynn, Kathryn E. 830 Focarelli, Dario 831 Folbre, Nancy 833 Fosler, G. 225 Foster, B.J. 226 Fournier, Susan 654 Fowler, D. 197,1118 Fowler, D.C. 1134 Fox, Nick 834 Fox, S. 724 Foxall, Gordon R. 50 Fraj, E. 51,52 Francis, C.A. 1125 Francis, Justin 844 Frank, Dana 835 Franke, George R. 283 Franklin, Jeffrey 524 Fraser, K. 836 Fred, Pearce 1171 Frels, Judy K. 782 Frenkel, Stephen 681

Friese, Susanne 53 Fuerst, W.L. 1067

G
Gabbay, John 369 Gallego, B. 837 Gamble, Paul 838 Ganesan, P. 54 Ganesh, S.V.G. 55,250 Gangopadhyay, Subhashis 761 Ganguly, Parthasarathy 1101 Gao,Y. 56 Gardial, Sarah Fisher 627,1217 Garling, Tommy 94 Gatersleben, Birgitta 57 Gau, Roland 260 Gaumer, C.J. 1102 Gentry, James W. 162,756 George, Susy 525 Gerald, P.L. 1087 Gerlach, J. 221 Ghersi, Davina 839 Ghosal, Ratan Kumar 1157 Giesler, M. 1172 Gifford, K. 58 Gilliatt, Stephen 840 Gilly, Mary C. 1073 Giri, A.K. 1173 Girimaji, Pushpa 424 Giulietti, M. 656 Gleason, John M. 59 Godbole, Madhav 284,841 Goel, M.S. 1259 Gogoi, Aparajita 842 Goldsmith, Ronald E. 969 Gondolf, Edward W. 843 Goode, Jackie 370 Goodwin, Harold 844 Goodwin, V. 374 Goolsby, Jerry R. 892 Gopal, Ashok 845 Gopalan, Radha 1174 Gourville, John 1175 Gouthier, Matthias 584

238

ARTICLES 239

Grankvist, Gunne 60 Graves, K.N. 657 Gray, Andy 992 Gray, C. 847 Gray, R.W. 425 Green, B. Christine 26 Greenfield, H.I. 848 Greenwell, T.C. 446 Greenyer, A. 849 Gremler, Dwayne D. 585 Grewal, Dhruv 131,1103 Griffith, D.A. 237 Groen, Jeffrey A. 1232 Groeppel- Klein, A. 372 Gross, Michael A. 251,850 Grote, Kent R. 931 Groth, Markus 61 Grow, Jean M. 851 Grunert, K.G. 329 Guest, Jim 714 Guha, Arup 519 Guha, Ramachandra 852,1176 Guinaliu, M. 653,829 Guinchard, A. 556 Guiso, L. 267 Gulati, Ashok 1177 Gunes, G. 62 Gupta, Joyeeta 715 Gupta, Seema 63 Gupta, Shriniwas 526 Gupta, Sunil 1095 Gurney, P. 64 Gurrea, R. 653 Gustafsson, Anders 996 Gwinner, Kevin P. 585

H
Ha, H.Y. 287 Ha, H.Y. 658 Habibullah, Muzafar Shah 65 Haddock, J. 66 Hadri, Kaddour 41 Hahn, S. 496 Hakim, Iqbal A. 614

Halan, Deepak 586 Haliassos, Michael 1178 Halkier, Bente 853 Hall, W.T. 373 Haller, J.J. 426 Hamilton, K. 854 Hampton, Mark 1104 Han, J.H. 71 Han, Sangman 1095 Han, Xiaoqi 851 Hanousek, Jan 855 Hansen, T. 67,68 Hanser, A. 69 Hanvanich, Sangphet 794 Happell, B. 374 Hardiman, Eric R. 375 Harker, Patrick T. 1076 Harland, David 527 Harper, M.D. 221 Harrington, Charlense 659 Harris, Eric G. 660 Harris, J. 70 Harris, James Edwin 1133 Harris, Judy 288 Harris, Kim 856 Harris, Lloyd C. 8 Harris, R. 376 Harrison, David A. 32 Harrison, R.W. 71 Hart, C. 72 Hartwig, H. 528 Hasalkar, S. 166 Hastie, Charlotte 742 Hau, Arthur 529 Hausmann, Leslie R.M. 399 Hawkins, Richard R. 227 Hays, Ron D. 377 Healy, E. 640 Hearne, R.R. 615 Heddurshetti, Bapu 857 Hedemann-Robinson, Martin 427 Heim, Gregory R. 289 Hein, K. 290 Heiskanen, Eva 616 Heltberg, R. 1179

239

240

CONSUMERS: A SELECT BIBLIOGRAPHY

Hema, Sundari C. 1180 Henard, David H. 685 Henson, James 102 Heravi, S.M. 1169 Hernandez, V.R. 565 Heung, Vincent C.S. 858 Hewett, J. 587 Hewett, Kelly 79 Higgs, Helen 73 Hilda, Bastian 859 Hildebrand, B.E. 429 Hildner, I. 430 Hill, P. 497 Hill, Ronald Paul 162, 617, 860, 861, 862, 863 Hilton, M. 347 Himachalam, D. 530, 194 Hines-Martin, Vicki P. 378 Hinton, F. 322 Ho, Suk-Ching 864 Hobbs, C.O. 531 Hobbs, J.E. 291 Hobson, Kersty 1181 Hochguertel, S. 215 Hof, Franz X. 1170 Hogan, John E. 865,1105 Hogler, Raymond 251,850 Holbrook, Morris B. 866,867 Hollis, N. 292 Holt, Charles A. 35 Holton, Elwood F. 700 Holzer, B. 716 Homburg, Christian 661,662 Honea, H. 582 Honnihal, Sidharth 1182 Hooghe, Marc 741 Hopkins, Christopher D. 74 Houlihan, Maeve 695 Howard-Brown, Jo. 1107 Howarth, Richard B. 775 Howells, G. 431,432 Howker, Maurice 868 Hoyer, Wayne D. 164,662 Hudson, Ian 869 Huh, Jisu 76

Huhmann, Bruce A. 283 Hui, Pan 192 Humphreys, John H. 77 Hundal, B.S. 293,1130 Hunter, Allison K. 1024 Huntington, Paul 391 Hutcheson, S. 776 Hyllegard, Karen H. 127

I
Iacobucci, Dawn 603,618 Imano, Y. 334 Imhoff, Marc. L. 1183 Imkamp, Heiner 870 Inamdar, Rajiv 871 Indrakanth, S. 872 Iqbal, Zafar 663 Irving, P. Gregory 694 Israel, M. 252 Isserman, Maurice 717 Ives, Blake 703 Iwata, O. 718

J
Jackson, T. 873 Jacobson, Nadine M. 433 Jagger, Elizabeth 874 Jahn, Gabriele 875 Jain, D.K. 1184 Jain, Sanjay K. 876 Jain, Sunil 877 Jaiswal, Rajesh 1219 Jaju, A. 294 Jaju, Anupam 1112 Jakubonyte, Giedre 533 Jamces, S.C. 434 James, Jeffrey 878 James, Yannik St. 6 Janet, James 1185 Jansen, R. 394 Januszewska, R. 78 Jappelli, T. 1186 Jayachandra, K. 530

240

ARTICLES 241

Jayachandran, Satish 79 Jayakumar, P.N. 1187 Jena, A.C. 879 Jena, B.R. 80 Jensen, S. 435 Jha, Mithileshwar 81 Jha, Shikha 880 Jiang, Z. 82 Johanson, R. 379 John, Andrew 92 Johnson, Cathy Marie 295 Johnson, Mark S. 619 Johnston, Robert 699 Joiner, C. 294 Jones, David L. 205 Jones, Philip 881 Joo, Jaehyun 980 Joseph, M. 83 Joshi, Anupreet 1188 Joshi, Murli Manohar 1189,1190 Joshi, N.V. 1226 Joshi, Upasana 325 Judge, Ken 380

K
Kahn, Michael J. 882 Kahng, S.K. 84 Kalita, R.R. 1155 Kalpana 85,719 Kamalanabhan, T.J. 1087 Kamineni, R. 296 Kapor, Karnti 1202 Kanchan, Nakul 1121 Kannan, P.K. 999 Kaptan, S.S. 883 Kaptan, Sanjay S. 1119 Karisson, N. 86 Karlsson, Niklas 884 Karsten, Jens 436 Karsten, Luchien 885 Kasack, Christiane 535 Kattookaran, Thomas Paul 195 Kaufert, Joseph 111 Kaufman, Peter 79

Kaufman-Scarborough, C. 886 Kaufman-Scarborough, Carol 87, 620, 887 Kaur, Amandeep 1191 Kaur, Gurmeet 876 Kaur, Kuldeep 1191 Kaur, Mandeep 88 Kaur, Surinderjit 888 Kawashima, Nobuko 1108 Kearney, M.S. 89 Keaveney, Susan M. 889 Keenan, Debra Palmer 890 Ken, Green 1192 Kenkel, Don 891 Kennedy, Karen Norman 892 Kennemer, Cathy G. 893 Kerr, W.A. 291 Kertesz, A. 542 Kesti, M. 93 Ketchum, A.M. 381 Khosla, R. 90 Khurana, Lalita 536,894 Kilicbay, Baris 895 Kilpatrick, R.I. 437 Kim, Gon Woo 297 Kim, Hong-Bumm 297 Kim, Junyong 179 Kim, S.W. 184 Kincade, K. 537,1109 Kirmani, Amna 91 Kirsh, B. 382 Kjeldgaard, Dannie 896 Klapper, D. 298 Klee, K.N. 438 Klein, Jill Gabrielle 92 Klenow, Peter J. 768 Klintman, M. 720 Koeniger, W. 215 Koivumaki, T. 93 Korczynski, Marek 721,897 Korenik, D. 439 Koschate, Nicole 662 Kreps, Gary L. 621 Krishna, A. 498 Krishnan, M. 299,898

241

242

CONSUMERS: A SELECT BIBLIOGRAPHY

Krishnan, Omkumar 1110 Krishnan, S. 538 Kristensen, Henrik 94 Kucuk, S.U. 95 Kuhn, M. 351,1093 Kulkarni, Kishore G. 524 Kulkarni, M.S. 727 Kum, Doreen 210 Kumar, D.N.S. 722 Kumar, K. Sasi 539 Kumar, Praduman 1152 Kumar, Shailendra 899 Kumar, V. 1111 Kurosaki, Takashi 1193 Kurzynske, J. 997 Kutin, B. 540 Kutin, Breda 943 Kwak, Hyokjin 1112 Kwan, A.C. 228 Kwan, A.C.C. 581

L
Lacey, Robert 673 Lacroix, Eve-Marie 901 Laden, Sonja 902 Lafief, W.C. 1102 Lakhe, Reena 723 Lalwani, A.K. 96,499 Lalwani, Nr. 1194 Lam, San-Pui 903 Lam, Shun Yin 664 Lambert, Sheri L. 968 Lance, Frazer 1195 Lander, Dorothy A. 904 Lane, Vicki R. 97 Lang, Tania C. 98 Langer, Beryl 905 Larner, Wendy 906 Laroche, M. 120 Larsen, Gretchen 588 Larsen, Roed Erling 99 Larsen, Trina 1112 Lassk, Felicia G. 892 Lathwal, P.S. 100

Laufer, D. 907 Laurent, G. 45 Laurent, Gilles 1097 Lavoie, M. 908 Lawrence 909 Lawson, R. 229,440 Lawson, Rob 665 Lawson, Robert W. 588 Laxton, B. 836 Lea, B.R. 300 Lea, Emma 622 Lebow, David E. 500 Lecklider, T. 1113 Lee, Betty Kaman 911 Lee, C. 23 Lee, Dong-Jin 912 Lee, M.K.O. 25 Lee, Mira 826 Lee, R. 1096 Lee, Y.E. 631 Legault, Frederic 900 Legg, S. 649 Legg, Stephen 793 Lehew, M. 181 Lehmann, Donald R. 101,613 Lemmink, Jos 335 Lemon, Katherine N. 772,1105 Lennon, Ron 102 Lenzen, M. 837 Lenzen, Manfred 1196 Leoni, L. 493 Lepisto, Lawrence R. 205 Lesjak-Tusek, Petra 965 Levin, D.E. 103 Levin, R. 441 Lewis, M. 104 Lewis, P. 105 Li, Fuan 914 Li, K.L. 96 Li, S.C. 915 Liberati, Alessandro 383 Licata, Jane 116 Lichtenstein, D.R. 541 Lim, J. 230 Limayem, M. 24

242

ARTICLES 243

Lin, H.H. 178 Lindquist, Jay D. 87 Lindsey-Mullikin, J. 314 Lindsey-Mullikin, Joan 1103 Lindskog, Helena 106 Liston-Heyes, C. 948 Little, T. J. 669 Littler, D. 107 Lizzy, E.A. 916 Loken, B. 108 Lord, K.R. 109 Lord, Kenneth R. 917 Lorence, D.P. 724 Louch, Hugh 816 Louviere, Jordan J. 689 Louvieris, Panos 589 Lowe, Michelle 918 Lowy, J. 919 Luarn, P. 178 Ludvigson, Sydney C. 231 Ludy, Betsy 384 Luedecke, L. 1065 Lukkien, J.J. 306 Luna, D. 132 Luo, X. 110 Lusardi, A. 232 Lutz, Wilma J. 385 Lwin, M. 96,339 Lyons, Angela C. 623 Lysack, Catherine 111

M
Macedo, Ronaldo Porto 442 Macgeorge, Alastair 943 Macleod, W. 542 Madden, David 666 Madhavi, C. 196 Maeyer, Peter De. 48 Maggs, Jennifer L. 1243 Maguire, Jennifer Smith 301 Mahadevia, Darshini 920,543 Mahajan, Vijay 782 Maharashtra Economic Development Council 302

Mahendra, Dev S. 921 Mahendru, Deepak 206 Maheshwari, R.C. 443 Mahi, Humaira 822 Makela, Carole J. 624,922,923,924,925 Malaviya, Prashant 937 Malhotra, Naresh K. 625 Malik, Ashraf 147 Malini Reddy Y. 112 Malthouse, Edward C. 667 Manan Kumar 1198 Manchanda, P. 113 Manchanda, R.V. 582 Mandanna, J. 926 Mandell, N. 927 Mandke, Parimal 253 Manikutty, S. 928 Mann, Bikram Jit Singh 303 Manolis, Chris 1114 Manski, Charles F. 43 Maresco, P.A. 114 Marfleet, Jackie 590 Mark, J.A. 444 Markham, S. 115 Marr, N. 139 Marshall, Tina 929 Martenson, R. 930 Martin, Craig A. 1115 Martin, R.C. 1079 Martin, Sonia San 591 Martinez, D. 304 Martinez, E. 51,52 Mason, Charlotte H. 165 Mason, Karen A. 188 Mason, Roger 1199 Matheson, Victor A. 931 Mathew, N.M. 932 Mathew, P.D. 386 Matsuda, T. 668 May-Plumlee, T. 669 Mccleary, Ken W. 205 Mccorkle, D.E. 183 Mccourt, Tom 933 Mcdougall, Gordon 135 Mcevilly, G. 670

243

244

CONSUMERS: A SELECT BIBLIOGRAPHY

Mcfadden, Daniel 934 Mcfadden, Daniel L. 305 Mcglynn, Elizabeth A. 1053 Mckay, Andrew 1200 Mckee, Daryl 116 Mckenzie, P.J. 348 Mckinney, Letecia N. 117 Mclafferty, B. 605 Mclaren, Jake 1256 Mcmahon-Beattie, Una 952 Mediraa, S.R. 1201 Mehta, Balraj 118 Mehta, B.C. 1202 Mehta, P. 134 Meijer, May-May 935 Melanthiou, D. 107 Menguc, Bulent 200 Merwin, Elizabeth 522 Messner, Wolfgang 592 Metzger, Miriam J. 936 Meyers-Levy, Joan 937 Michael, Solomon 380 Michael, T.K. 725 Micheletti, Michele 741 Michelle, Kelly 1252 Mick, David Glen 654 Micklitz, Hans W. 938,544 Milan, Ram 939 Milkis, S.M. 545 Miller, J. 119 Miller, K.R. 1022 Mills, L. 445 Ming, Lu 192 Miniard, Paul W. 914 Mino, R. 940 Mintz, S. 941 Mirzaie, I.A. 279 Mishra, Rajnish K. 942 Mishra, Sujit Kumar 1214 Misra, S.K. 49 Misra, Salil 726 Misra, Suresh 546 Mitchell, Jeremy 943 Mitchell, Vincent-Wayne 1064 Mitra, Anu 74

Mitra, Arup 1203 Mitra, Chenoy Kamal A. 944 Mitra, Sujay 1204 Mittal, Banwari 626 Mittal, Poonam 501 Miyazaki, Anthony D. 641 Modi, Hansa 1227 Moen, A. 387 Mohamed, P.N.P. 1234 Mohan, Ashutosh 593 Mohr, Lois A. 823 Molina, Synthia Synthia 388 Monroe, K.B. 499 Mookerjee, Amit 177 Moon, S. 502 Moore, Stephen T. 701 Moorman, A.M. 446 Mora, M. 940 Morais, Duarte B. 945,946 Morales, Leo S. 389 Morales, R. 313 Morales-Lopez, Esperanza 947 Morrin, Maureen 234 Morris, J. 189 Moscardelli, D. 948 Moschis, George 949 Mothersbaugh, David L. 283 Motluk, Alison 950 Mourali, M. 120 Mourali, Mehdi 257 Mowbray, C.T. 84 Mowbray, Carol T. 702,951 Mowen, John C. 660 Mowshowitz, A. 1083 Mroz, Thomas A. 1266 Mueller, W.A. 426 Mukhopadhyay, Kakali 1206, 1207, 1208 Muller, Daniel, B. 1209 Muller, E. 1129 Muller, Thomas E. 26 Munro, Colin 952 Muraleedharan, P.K. 1238 Murali, D. 727 Murdoch, Latona D., Et. Al. 671

244

ARTICLES 245

Murray, C.J. 672 Murthy, G. Narsimha 547 Murty, K.N. 121 Murugaiah, V. 548 Musgraves, J.D. 953 Muskens, J. 306 Musto, D.K. 235 Myers, Ronald 673

NSSO Expert Group On Non-Sampling Errors 1216 Nunes, Paul F. 1074 Nyeck, Simon 257

O
O Sullivan, Tim 732 Occhiocupo, N. 393 Ochocka, J. 394 Oestreicher, P. 960 Ogle, Jennifer Puff 127 Ohalloran, Patrick 959 Olegario, R. 128 Oliver, Richard L. 961 Oliver, Sandy 395 Olivier, S.S. 551 Olson, D.L. 733 Omeara, Janis 392 Ona, Teruji 396 Orourke, Alan 834 Orth, U.R. 310,962 Osteen, V. 449 Ott, Richard L. 963 Oughton, David 450 Ouwersloot, Hans 335 Overby, A.B. 552 Overby, Jeffrey W. 627,1217 Ownbey, Shiretta F. 893 Ozanne, Julie L. 248

N
Nampudakam, Mathew 390 Nan, Xiaoli 826 Narayana, M.R. 549,954 Narayanan, B. 216 Narayanaswami, Srinivasa 447 Narsaiah, P. 728 Narsimahan, M.S. 236,122 Natarajan, D. 448 National Sample Survey Organisation 1210 Naveen Kumar 1211 Nayak, Sanathan 1212, 1213, 1214 Naylor, Gillian 270 Neelakanta, B.C. 254 Neelakanta, Bettadalli C. 729 Nelson, Carl H. 123 Nelson, G. 394 Netemeyer, Richard G. 1088 Neuner, Michael 1116 Newman, J. 730 Newson, Janice A. 956 Ng, S. 792 Nicholas, David 391,957 Nichols, Theo 958 Nichoson-Lord, David 731 Niedrich, Ronald W. 308 Nijssen, Edwin 594 Ninno, Carlo Del 1215 Nkwocha, I. 309 Noble, S.M. 237 Norman, G. 550 Norton, G.W. 505 Nowak, L.I. 125 Noyce, Peter R. 345

P
Paden, N. 311 Padmakanthi, N.P. Dammika 1218 Pain, Nigel 964 Pajnik, Mojca 965 Pal, S. 1220 Pal, Sandip 1201 Pal, Sarmistha 1200 Palanisay, Ramaraj 966 Palmer, J.W. 1067 Panchu, S. 553 Panchu, Shriram 129,967 Panetta, Fabio 831 Pangarkar, V.U. 727

245

246

CONSUMERS: A SELECT BIBLIOGRAPHY

Panigrahi, Barada 1110 Pant, Devendra Kumar 1219 Pantzar, Mika 1019 Papachrissi, Z. 554 Parabia, Minoo 1245 Parameswaran, K.S. 451 Parashar, Suhasini 130 Parasuraman 131 Parida, A.K. 1220 Park, H. 724 Park, Jin Seong 851 Park, R. 595 Parsa, H.G. 917 Parsons, C. 734 Parthasarathy, Madhavan 889 Patibandla, Murali 312 Patil, S.R. 313 Paul, Shyamal 1147 Paulson, S.L. 452 Pavlou, Paul A. 163 Peerschke, E. 747 Peetz, B. 555 Pelsmacker, P.D. 1117 Peng, Na 999 Pepall, L. 550 Peracchio, L.A. 132 Perkins, Andrew W. 321 Perks, H. 287 Peter, Cartwright 556 Peter, Thomas 1185 Peters, C. 754 Petersen, J. Andrew 1111 Peterson, G. 643 Peterson, Mark 968 Petty, R.D. 314 Phillips, Simon 133 Piccoli, Gabriele 596,703 Pieters, Rik 13 Pillai, Kishore Gopalakrishna 969 Pillai, Sanjay 970 Piskur, C. 643 Pistaferri, A. 267 Pistaferri, L. 1186 Pitta, D.A. 197,1118 Pitts, J. 255

Plaschka, Gerhard 689 Plouffe, C.R. 754 Poillot, E. 453 Poley, J.K. 256 Pons, F. 120 Pons, Frank 257 Poole, C. 972 Popa, M. 563 Popelar, S. 280 Posner, R.A. 1091 Potter, Donald V. 973 Powell-Perry, Jan 589 Pradhan, Menno 1222 Prakash, K. Ram 974 Prasad, A. Rajendra 454 Prasad, Kamala 975 Prasher, R.S. 134 Prego-Vazquez, Gabriela 947 Prendergast, Canice 976 Price, C.W. 656 Price, J.M. 557 Price, Simon 315 Pridemore, William Alex 1046 Procter, A. 977 Puri, N. 455 Putrevu, S. 109 Putrevu, Sanjay 917 Putta, Kavitha 327

Q
Qiu, L. 979

R
Ra, Hui-Mun 980 Radeideh, Malek 938 Rahman, Mujeeb-Ur 1224 Raipuria, Kalyan 981 Rajamohan, S. 472,558 Rajindra Kumar, C. 1119 Rajkumar, V. Samuel 54 Rajuladevi, A.K. 1225 Ramachnadra, T.V. 1226 Ramakrishna, P. 735

246

ARTICLES 247

Raman, Manjari 982 Ramirez, O.A. 49 Ramsey, Rosemary P. 814 Ranaweera, Chatura 135 Rands, Gordon P. 983 Rangappa, K.B. 548 Ranney-Marinelli, A. 441 Rao, A.R. 792 Rao, C.H. Hanumantha 674 Rao, C.P. 1120 Rao, C.R. 1180,1227 Rao, K. Raghavendra 598 Rao, K. Visweswara 1224 Rao, P. Prasada 1121 Rao, S.C. 1122 Rao, S.L. 317,318,984 Rao, Suneti 456 Rapoport, D. 985 Ratchford, B.T. 277 Rathore, Jai Singh 986 Ratneshwar, S. 39 Ravallion, Martin 1222 Ravindranath, N.H. 1249 Raymond, Mary Anne 74 Rayo, L. 238 Reardon, J. 183 Reddy, A. Amarender 1228 Reddy, B. Daya 882 Reddy, K. Mallikarjuna 136 Reddy, P. Indrasena 547 Reddy, S.K. 294 Reddy, V. Malini 137 Reddy, V. Ratna 1229 Rehm, Marsha L. 987 Reich, Norbert 457,544 Reid, Leonard N. 76 Reinstaller, A. 1230 Reisch, Lucia A. 559 Rekaiti, Pamaria 458 Renaghan, Leo M. 818 Renault, Regis 211 Rengasamy, S. 988 Revell, G. 776 Revell, G.O. 989 Reynolds, Dennis 138

Reynolds, Laura M. 628 Rezabakhsh, Behrang 990 Rhee, B.D. 991 Richard, Rod 992 Richard, Y. Wang 319 Richards, D. 550 Richards, V. 993 Ricketts, Taylor 1183 Riefa, C. 560 Rindfleish, J. 994 Riordan, O 126 Ristola, A. 93 Rittenburg, Terri L. 756 Rizzo, J.A. 736 Robertshaw, G. 139 Robertson, N. 140 Robins, Melinda 995 Robinson, Debbie R. 399 Robinson, Joanne P. 675 Robinson, Natalie G. 890 Roos, Inger 996 Roper, William L. 397 Rosa, Jose Antonio 1133 Rose, Sheldon D. 1025 Roseline, P. 1140 Roseman, M. 997 Rosengarten, Marsha 398 Rosenthal, D.A. 998 Rossi, Nicola 141 Rott, Peter 561 Rousu, M.C. 320,1123 Roy, R. 676 Roy, Subhadip 677 Roy, Sudas 142 Rudd, Jeremy B. 500 Ruggiero, V. 737 Russell, G.J. 502 Rust, Roland T. 999,1105 Rutherford, Denney G. 321 Ruxton, C.H. 322 Ryal, Neal 1000 Ryan, Carey S. 399 Ryan, Mandy 402 Ryoo, Hye-Kyung 1001

247

248

CONSUMERS: A SELECT BIBLIOGRAPHY

S
Saam, Nicole J. 1002 Sabelhaus, John 1232 Sabnavis, Madhukar 1003,1004 Sadar, S.B. 143 Saffu, K. 1005 Saha, Anamitra 1233 Sahaf, M.A. 704 Sahaputheen 1234 Sahay, Vinita S. 1006 Sainul Abideen, E.P. 709 Sairamasubramanian, K. 1235 Saklani, Alok 144 Salami, K.K. 678 Saluja, S.K. 1236 Salvador, A. 1054 Samli, Coskun 503 Sampada, Kapse 1101 Sanal Kumar, V. 145 Sandberg, Jorgen 1009 Sandhu, H.S. 88 Sanditov, B. 1230 Sandlin, J.A. 1237 Sandlin, Jennifer A. 258 Sangwan, Sharmista 543,920 Sanjeev, Gunjan 239 Sarabia-Sanchez, F.J. 146 Saraf, D.N. 459 Sarangi, Mrutyunjay 198 Sarigollu, Emine 770 Sarin, R. 323 Sarkar, S.K. 679 Sasidharan, N. 1238 Sastry, K.P. 460 Sastry, N.S. 240 Sather, S.W. 461 Sati, Kuldeep 1153 SatyaSundaram, I. 1239 Sawant, S.D. 1007 Saxena, R.P. 147 Saxena, S.K. 199 Saylor, Elizabeth A. 1124 Sayulu, K. 1008 Schaefer, A.D. 1126

Schellinck, D.A. 563 Schembri, Sharon 1009 Schieh, Jhy-Yuan 1010 Schiff, Maurice 504 Schimmelpfenning, D.E. 505 Schlecter, D. 462 Schlenker, Eleanor D. 629 Schmid, Stefan 584 Schmidt, A. 324 Schmidt, Martin B. 680 Schnedler, David E. 148 Schneider, Mark 779 Schneier, M.L. 1125 Scholderer, J. 329 Schramm, Matthias 875 Schroder, Gaby Odekerken 603 Schultz, Jennifer 652 Schuyt, Theo 935 Schweitzer, Stuart O. 400 Scott, James S. 580 Seaton, B. 176 Sebastian, V.S. 1011 Sehgal, M.N. 564 Seiling, Sharon 766 Sekhar, N.U. 1179 Selber, K. 565 Sen Aditya 1012 Sen, Abhijit 241 Sen, Abhijit 1013 Sen, Asha Ganeshan 149 Sen, Pronab 1240 Sengayen, Magdalena 463 Sengupta, Kamal Kumar 1014 Sengupta, Shombit 1015 Sengupta, Suchita 1236 Seninger, S.F. 401 Sergeant, Andrew 681 Seshaiah, K. 242,1020 Sessions, D.N. 244 Seth, Meera 1016 Sethi, Amarjit Singh 243,1241 Shackley, Phil 402 Shah, A. 1126 Shah, Manubhai 682 Shah, S.A. 566

248

ARTICLES 249

Shailen, Nandy 1252 Shajahan, S. 705 Shankar, V. 277 Sharkey, B.P., Et.Al 464 Sharma, A.K. 1184 Sharma, H.R. 1242 Sharma, J.C. 1257 Sharma, K.K 567 Sharma, R.K. 134,1242 Sharma, Rita 755 Sharma, Sandhir 154 Sharma, Sanjeev K. 325 Sharma, Sunil 593 Sharp, J.S. 1049 Shaw, Gareth 133 Shaw, R.N. 140 Shea, Donal O. 1017 Shearmur, Jeremy 506 Shekhar, Shishir 1219 Shen, Dong 150 Shen, Y. 151 Shim, Soyeon 1243 Shimano, Yasushi 326 Shin, H. 152 Shivakumar, K. 153 Shove, Elizabeth 1019 Shukla, R.K. 218,1146 Silori, C.S. 1244 Simmers, Christina S. 116 Simpson, Lisa 763 Sinai, Ali R. 436 Singer, L. 403 Singh, A.P. 1245 Singh, Antarpreet 207 Singh, Gurjeet 465 Singh, Indu 155 Singh, Jagdip 683 Singh, Narender 144 Singh, Parampal 1127 Singh, Pavitar Parkash 154 Singh, R.S. 1246,1247,1156 Singh, Raghbir 2 Singh, Raghbir 303 Singh, Ravindra 630 Singh, S.P. 155

Singh, S.S. 466, 467,468, 469, 568, 738, 739 Singh, Sewa 630 Singh, Vandana 470,471 Sinha, Amitav 569 Sinha, Kingshuk K. 289 Siperstein, G.N. 156 Sippel, Reinhard 157 Sirdeshmukh, Deepak 683 Sirur, C. 158 Sisodiya, Amit Singh 327 Sivaprakasam, P. 472 Sivasankar, P.R. 1020 Sivasubramanian, M. 1248 Sjoberg, P. 1021 Sloan, A.E. 328 Smalley, Keren 578 Smiling, Q.R. 1022 Smith, A.D. 159 Smith, Kathleen 570 Smith, Leonard D. 1023 Smith, Maureen A. 830 Smith, N. 571 Smith, N. Craig 92 Smith, Terra L. 1024 Smokowski, Paul Richard 1025 Soar, Matthew 1026 Socol, Christy 572 Sohal, A.S. 708 Solomon, Phyllis 929 Somashekar, H.I. 1249 Sommer, H.J. 473 Sondergaard, H.A. 329 Sonon, Kristen E. 788 Soo, Sophia M.K. 790 Sood, Sanjay 91 Sorenson, Susan B. 1124 Souleles, N.S. 235 Sovern, J. 573 Spake, Deborah F. 599 Spalding, Bonnie R. 703 Spangenberg, Eric R. 321 Spath, T. 684 Speed, E. 404 Spence, Michele M. 1128

249

250

CONSUMERS: A SELECT BIBLIOGRAPHY

Spiller, Achim 875 Spiteri, Louise F. 1028 Srinivasa Vallabhan, S.V. 474 Srivastava, Rajendra K. 18 Srivastava, Suresh C. 160 Staffan, Brege 106 Stafford, T. 1029 Stamer, H.H. 330 Staples, Lee H. 771 Staudenmayer, Dirk 475 Stave, Bruce M. 797 Steedman, Ian 31,161 Stefani, Sara L. 200 Steg, Linda 57 Steger, Thomas M. 1250 Stell, R. 311 Stendell, L. 476 Stephens, Debra Lynn 162 Stevans, L.K. 244 Stevenson, David G. 208 Stewart, David W. 163 Stock, Ruth M. 661 Stock, Ruth Maria 164 Stokes, P. 1030 Stolle, Dietlind 741 Stone, Merlin 838 Stork, S. 259 Strasser, Susan 1031 Streeten, Paul 1032 Strunck, Christoph 1033 Sturdy, Andrew 1034 Stuyck, Jules 1035 Subin, Im 165 Subramaniam, M.S. 1251 Subramanian, D.K. 1226 Subramanian, S.V. 405,1252 Sugden, Robert 1036 Suh, K.S. 631 Sujan, Harish 650 Sumangala, P.R. 166 Sumanth, N. 477 Summers, B. 1129 Summers, R.S. 1129 Sun, X. 167 Sundaram, K. 245

Sundaram, K. 1254,1255 Sundararajan, R. 216 Sundin, Erik 1256 Sung, Heidi H. 168 Suomela, K. 1037 Suppan, S. 478 Surayya, Teki 169 Suryanarayana, M.H. 331 Susskind, Alex M. 170,171,172,209 Svensson, Niclas 1256 Swain, Scott D. 308 Swaminathan, Madhura 332, 333, 1038, 1039 Swat, B. 574 Sweeney, E.L 479 Sylvan, Louise 1040 Syvertsen, Trine 1041 Szpringer, W. 575 Szymanski, David M. 685

T
Tadajewski, M. 632 Taghian, M. 90 Tai-Seale, Ming 686 Talwar, A. 455 Tan, H.P. 339 Taneja, N.K. 1257 Tanenbaum, D.M. 953 Taylor, Kimberly A. 641 Taylor, Shirley F. 6,694 Taylor-Goody, Peter 742 Teas, Kenneth R. 173 Temme, J. 298 Tendulkar, D. 245 Tendulkar, Suresh D. 1254 Terui, N. 334 Thakur, Anand 1130 Thangamuthu, C. 1234 Thogersen, John 1042 Thomas, L.C. 174 Thompson, C.J. 1043 Thompson, M. 743 Thorne, S. 1044 Tietyen, J. 997

250

ARTICLES 251

Tijerina, M. 565 Timmermans, H.J.P. 1141 Tischler, V.J. 640 Tiwari, Piyush 1258 Tiwari, R.S. 1259 Tobocman, S. 480 Todd, Sarah 665 Tonner, Klaus 576 Torres, E. 829 Torronen, Jukka 1045 Train, Kenneth E. 305 Treadwell, Amy B. 1046 Tridimas, George 687 Tripathi, Salil 1047 Tsalikis, J. 176 Tsim, C. 12 Tsiotsou, Rodoula 1048 Tucker, M. 1049 Tuli, Rajnish 177 Tunney, James 481 Turco, D.M. 152 Turner, Bryan S. 1050,1051 Twede, Diana 1052 Twigg-Flesner, Christian 482

V
Vaccaro, V.L. 798 Vadivel, V.S. 744 Vaiana, Mary E. 1053 Vallabhan, S.V. Srinivasa 406 Van Der Gaag, Peter 1260 Van Riel, Allard C.R. 335 Vann, E.F. 336 Varela, P. 1054 Varki, Sanjeev 600 Vasta, P. 1055 Vastag, B. 1056 Vatta, Kamal 1261 Vaughan, Barry 1057 Vazquez, M.E. 1134 Vedder, H. 483 Veen, Kees Van 885 Vellinga, Pier 1262 Venkatesh, A. 1172

Venkatesha, H.R. 1058 Venkateswaran, Ramesh 688 Ventura, Jaume 787 Venugopal, Pingali 1132 Venugopalan, R. 299,898 Verhoef, Peter C. 772 Verma, D.P.S. 577 Verma, Harsh V. 1059 Verma, O.P. 1236 Verma, Rohit 663,689 Vernon, J. 521 Verplanken, B. 407 Viaene, J. 78 Vidler, E. 730 Vignali, C. 691 Vignali, D. 691 Viitanen, Klaus 484 Vincenti, V.B. 1060 Virender Kumar 1242 Viswanathan, Brinda 1263 Viswanathan, Madhu 260 Viswanathan, Madhubalan 1133 Vittes, Katherine A. 1124 Vlek, Charles 57 Vogel David 1061 Vogel, Steven K. 1062 Volcan, M. 615 Vosgerau, J. 785 Voss, Gireud Zannie 690 Vranesevic, T. 691 Vyas, Parimal H. 692

W
Wadsworth, J.S. 1022 Wagner-Tsukamoto, S. 632 Waldfogel, J. 1063 Walker, J.H. 1005 Walsh, Gianfranco 1064 Walsh, I.T. 485 Wang, Greg G. 706 Wang, Q. 337 Wang, W. 82 Wang, Y.S. 178 Wansink, Brian 179,1079

251

252

CONSUMERS: A SELECT BIBLIOGRAPHY

Ward, Katie 834 Ward, Paul R. 345 Warner, H. 1065 Warner, T. 960 Warren, Barbara Jones 385 Waterson, M. 656 Wathern, C.N. 376 Watkins, John P. 247 Way, Jennifer Ellen 180,1066 Way, Wendy L. 633,634 Weale, Martin 964 Weatherill, Stephen 544 Webb, Deborah J. 823 Weber, J. Michael 102 Webster, Frederick E. 601 Weder, Mark 1265 Wedge, D.E. 486 Wei, Yu-Jung 355 Weinberger, M.G. 237 Wells, J.D. 1067 Welsh, P.J. 734 Wendel, Sonja 1068 Wesley, S. 181 Wesley, S.C. 1134 West, E. 745 Westerhoff, F.H. 182 Westra, Richar 746 Whaley, S.R. 1049 Wheeler, D.B. 486 White, C. 693 White, Robert J. 843 Whitehouse, Edward 1069 Whlhelmsson, T. 1070 Wicks, J.H. 183 Wiedenhoft, Wendy A. 1071 Wiley, P. 733 Wilhelmsson, Thomas 487 Wilkins, J.L. 338 Williams, Peter 391 Wilson, D.B. 488 Wilson, J.G. 184 Wilson, T. 339 Wintson, Clifford 517 Wirtz, Jochen 210 Witt, L.A. 707

Wojdak, J.M. 1072 Wolf, K.L. 185 Wolfinbarger, Mary 1073 Wollan, Robert E. 1074 Wong, A. 708 Wong, Shirley 600 Wong-Rieger, D. 186 Woodruff, Robert B. 627,1217 Woodside, A.G. 181 Woodward, Ian 1075 Workman, Jane E. 340 Worsley, Anthony 622 Worthington, Andrew 73 Worthy, Sheri Lokken 187 Wulf, Kristof De 603 Wyk, Judy Van 188

X
Xia, L. 507 Xie, Y. 736 Xue, Mei 1076 Xuguang, Guo 1266

Y
Yadav, R.K. 1077 Yakkob, C. 709 Yamini, Veena 1135 Yang, Y. 1267 Yee, W.M. 189 Yee, W.M.S. 190 Yeoman, Ian 952 Yeung, K. 1078 Yeung, R.M. 189 Yeung, R.M.W. 190 Yim, Y.B. 636 Yinger, John 1136 Yiridoe, E.K. 1079 Yole, P. 747 Yoo, B. 191 Young, M. 1080 Yu, K.M. 790 Yu, Y.T. 693

252

ARTICLES 253

Z
Zaborski, Lawrence 409 Zadoroznyj, Maria 1081 Zanden, M.J.V. 408 Zaslavsky, Alan M. 409 Zeelenberg, Marcel 13 Zeithaml, Valarie A. 270

Zetoony, D.A. 511 Zhang, L.C. 213 Zhao, Chen 192 Zhasa, N.N. 1155 Ziegel, J. 1082 Zureik, E. 1083 Zwick, D. 637 Zwick, Detlev 1137 Zywicki, T.J. 489

253