Introduction I will be taking note of this and will reach out to the
appropriate department so they may consider this as
 I hope you are doing well today!
  
 Hello, how may I help you?
 I truly understand your concern. You don’t have
to worry; I am glad to assist you with that.
APOLOGIZING
 I would like to apologize on what happened.
 I am very sorry to hear that.
 I’m sorry for the confusion.
PUT ON HOLD
 May I ask for a moment to check this for you?
 I’m still checking your concern on my end.
Please bear with me.
 Now checking. Please give me a moment.
WAITING
 Thank you for patiently waiting.
 I appreciate your patience.
 Thank you for waiting.
CLOSING
 No worries! It’s my pleasure to help you with
this. In the meantime, is there anything else I can
help you with?
 You’re welcome. I’m happy to assist you with
this. Have a great day!
 That’s great! Is there anything else I can assist
you today?
 If there is anything else that I can assist you
with, please do not hesitate to reach out to us for
further assistance.
 Please don't hesitate to let us know if you have
further questions/concerns.
 Is there anything else that I can assist you with?
 Thank you for choosing minted. Have a great
day!
NEED SA CHAT
May I have please the email related to the account?
; Thank you for that information!
ERROR PLACING ORDER
I recommend first to try this following step for you to
place your order:
1. Clear cookies cache and browsing history
2. Switch web browsers
3. Try using a desktop or laptop, instead of a mobile device
4. Remove any special characters from the shipping and
billing name
5. Uncheck and check ""Save credit card information"" a
couple times
6. Remove saved credit card information"
 
Pag ayaw pa din
File financial task
May I ask for your phone number, the best time to call,
and time zone to coordinate it with our support team?
Acknowledgement
we improve the services we have in the future.
STILL CONNECTED \ FOLLOW-UP EMAIL
 May I confirm if you are still connected to this
chat conversation?
 Would it be fine if I will send you a follow-up
email along with your concern?
 Rest assured that you will receive an email
within 24 hours.
  It seems that you are unresponsive. How may I
help you today?
  It seems that you are unresponsive. Is there
anything else that I can assist you with?
DELAY ORDER
We are currently experiencing fulfillment and shipping
delays due to global supply chain shortages, as well as
capacity constraints across shipping carriers.
TEMPLATE FOR ADDRESS
. For you to download our template for address, you'll
need to direct to your address assistant book. On the
left side of the page, you'll see an option to 'Upload a
Spreadsheet'. After clicking that link, you'll see the link
'Download Template'. If you'd like, I can send you the
address assistant template file through follow-up email.
 
. Furthermore, you may also try to trouble shoot first
before downloading the address assistant template. Just
like clearing your cache and cookies of your browsers,
try switching browsers.
Blurry
If you didn't receive a low-resolution warning, blurriness
is from compression while loading. Your photo will print
true to its resolution.
Please note that your final printed product may vary
slightly from the colors seen on our website.
PRE- ORDER Design request
 Please take note that your cards have two
options before you add the item to your cart:
Express Service and Full-Service Proofing.
 I would suggest that you select "Full-Service
Proofing" for our In-House designers to work on
your requests so you will receive a digital proof
within 1-2 days after placing the order. On the
other hand, if you select Express Service, you’ll
never receive a proof, your requests will be
disregarded, and it will be sent directly to the
printing process once you place the order.
Production timeline takes ( insert days) business
days.
SERVICE RECOVERY
As part of inconvenience, I will process a -- refund as a
one-time courtesy amounting to --- with tax included.
Please be reminded that the refund timeline will reflect
on your statements within 12 business days, depending
on your institution, and immediately on your Minted
orders page.
ASKING FOR THE PHOTO
REPLACEMENT ASKING FOR THE PHOTO
I completely understand your concern regarding your
order 392443707 and I would like to apologize for what
happened about that. Moreover, for us to further assist
you on our end, would you be able to reply to this email
with a photo clearly showing the issue?

WANTS TO REMOVE THE LOGO ON THANK

YOU CARD
Upon checking, I'm sorry to inform you that we are
unable to remove the Minted logo on our Thank You
Cards since it is our way of promoting the independent
designer who designed the cards. Additionally, it is in
our contract with them that the Minted logo be included
in the Thank You Cards. Since wedding thank you cards
are sent well after the wedding day, including the artist’s
recognition and Minted logo will not detract from the
formality of the day.

EMPHATY
I want to personally apologize for the experience you’ve had
with Minted. We pride ourselves on providing high quality
products and services for each of our customers and I’m sorry
to have let you down. Thank you for getting in touch with us
and for giving us this opportunity to resolve this.

Hingi ng photo
may I ask if you can send me a photo of the envelopes
that arrived? The one without the return address? Just
for documentation purposes and for me to move
forward with the replacement and the refund for your
order. Thank you!

DUPLICATE CASES
I noticed you reached out to us for assistance more
than once. Gabriel actively assisted your questions
and concerns with your order #271451467 from
your original support request in Case #03636513.
Please note that you may receive an automated
email containing a survey in the next few minutes.
You may disregard this email, as it is automatically
triggered as I resolve the additional requests. Please
let me know if you have any questions or concerns,
as I am happy to help.
REVISED PROOF
I want to inform you that I've already forwarded
your request to our In-House Designer and you will
receive a revised proof of your order within 1 to 2
days with your request implemented in the design.
Furthermore, once you approve the proof the order
will be sent to production...... provide the
production time frame here. Please let us know if
there’s anything else we can do to help!
 EMAIL
FF
Hello Meg,
 
This is Daniel from minted customer service.
 
This is a follow-up email.
 
I just want to know if you still need assistance, please don't hesitate to contact us. We’ll be happy to assist you with the
next steps at that time!
 
All the best,
 
Daniel Z.
Customer Service
minted.
www.minted.com/help

Follow-up if need assistance.

Hello Zoe,
 
 I hope you're doing great today!
 
This is a follow-up email I just want to clarify if you have any other concerns that I can help you with?
 
If so, please respond directly to this email with your concern at your convenient time, and please let us know if there’s
anything else we can do to help. Thank you and have a wonderful day!
 
All the best,
 
Angelo Z.
Customer Service
minted.
www.minted.com/help

Change agent
My name is {{{Sender.FirstName}}} and I'm a member of the Customer Service team. The team member you were
working with, ORIGINAL_AGENTS_NAME, is currently out-of-office. I will be assisting you in their absence!
 
With tracking#
Hello  Alejandro,
 
My name is Princess and I'm a member of the Customer Service team. The team member you were working with,
Maribel, is currently unavailable. I've already been briefed on your details and would be happy to assist you!
 
This is follow-up email regarding with your order#626258461. Upon checking, your estimated delivery date is
on Tuesday, 12/21/2021 before 8:00 pm. You can track it with this tracking number 556822135824.
 
 
Please let me know if there’s anything else I can do. I am happy to help.
 
All the best,

Angelo Z.
Customer Service
minted.
www.minted.com/help

Follow-up from chat

Hello Janine,
 
I hope you're doing great today!
 
This is a follow-up email with regard to the chat conversation that we had. I noticed our conversation suddenly ended,
and I just want to clarify if you have any other concerns that I can help you with.
 
If so, please respond directly to this email with your concern at your convenient time, and please let us know if there’s
anything else we can do to help. Thank you and have a wonderful day!
 
All the best,
 
Angelo Z.
Customer Service
minted.
www.minted.com/help

TROUBLESHOOTING STEPS.
TROUBLESHOOTING STEPS.
1. Clear your browser's cookies & cache.
How to:
- Click the three dot icon in the top right of your browser.
- Hover over “More Tools”.
- Click “Clear browsing data”.
- Choose a time frame (I recommend “All time").
- Check “Cookies and other site data”.
- Check “Cached images and files”.
- Click “Clear data”.
2. Try to use another browser like Chrome, Mozilla Firefox, etc. 3. If you're using a mobile phone, try to transfer on a
PC/Desktop.

INTRO EMAIL
Hello , 
Thank you for getting in touch with us. My name is danie and I will be the Customer Service team member working with
you.
 
BODY
It was a pleasure assisting you today. Please let us know if there’s anything else we can do to help. We've also created a
case number, 0000000, that you can reference when getting in touch with us.
 
Enjoy the rest of the day!
 
All the best,

Angelo Z.
Customer Service 
minted.
www.minted.com/help

REFUNDED
It's my pleasure to inform you that I have refunded the 20% off on your order amounting to $25.25, including the tax. The
refund will reflect on your banking statements within 12 business days, depending on your financial institution, and
immediately on your Minted orders page. Also, I have upgraded the shipping method of the order to FedEx Rush at no
cost.