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    Carlos, Ana Loraine F.
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    Tourism students from Exact Colleges of Asia are conducting a research project on customer satisfaction at Daisy's Events Place. They have provided a survey to collect information from respondents. The survey contains questions about employment, monthly income, reasons for choosing a particular hotel or resort, frequency of stay, and number of hotels/resorts visited. Respondents are asked to indicate their level of agreement with statements about each topic by circling a letter choice.

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    Tourism students from Exact Colleges of Asia are conducting a research project on customer satisfaction at Daisy's Events Place. They have provided a survey to collect information from respondents. The survey contains questions about employment, monthly income, reasons for choosing a particular hotel or resort, frequency of stay, and number of hotels/resorts visited. Respondents are asked to indicate their level of agreement with statements about each topic by circling a letter choice.

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    13 views5 pages

    Questionaire

    Uploaded by

    Carlos, Ana Loraine F.
    Tourism students from Exact Colleges of Asia are conducting a research project on customer satisfaction at Daisy's Events Place. They have provided a survey to collect information from respondents. The survey contains questions about employment, monthly income, reasons for choosing a particular hotel or resort, frequency of stay, and number of hotels/resorts visited. Respondents are asked to indicate their level of agreement with statements about each topic by circling a letter choice.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
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    of 5

    Santiago, Mary Rose D.

    APPENDICES

    Dear Respondent,

    We are Tourism students from the Exact Colleges of Asia. We are working on a research project
    titled "Level of Customer Satisfaction in Daisy's Events Place: Basis for Creating a Process of
    Retaining Customer Satisfaction." The information you provide will help our group achieve the
    goal of the study. Thank you for your cooperation.

    -The Researcher

    Direction: Please respond to the following questions. For your response, encircle the letter.

    1.1Employment

    1.) Do you find your work engaging?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    2.) Would you recommend this company as a great place to work?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    3.) Is your job in alignment with your career goals?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    4.) Do you have career growth and development opportunities at this company?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    5.) Do you think your opinions count at work?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree


    Carlos, Ana Loraine F.

    1.2 Monthly Income

    1.) Does the hotel and resort income meet the monthly income quota?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    2.) Is the salary for hotel employees and staff is high?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    3.) Guests select hotels based on the value for money the hotel offers.

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    4.) Hotel-stay should be value for the money normally I pay.

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    5.) Does the hotel and resort provide a monthly salary in a specific time frame?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree


    Dela Cruz, Florilyn V.

    1.3 Reason for Hotel and resort accommodation.

    1.) Will you recommend this hotel to a friend or colleague based on your overall

    experience?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    2.) Is the staff at this hotel and resort friendly and approachable?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    3.) Does the hotel's cleanliness meet your standards?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    4.) Do you think the hotel's rooms are in good condition?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    5.) Is this hotel and resort recommended for a vacation?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree


    De Leon, Cielo A.

    1.4 Frequency of stay in hotel and resort

    1.) The staff ensures the safety of their guests during their stay.

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    2.) Staff informs the guest of time allocation when services will be provided?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    3.) Staff responds to the customer’s demands in a timely manner?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    4.) Foods are being served within the time frame?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    5.) Hotel and resort has several facilities such as dining rooms, meeting rooms,

    swimming pool, business center. Etc.?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree


    Angeles, Arlan D. & De Jesus, Jelaine M.

    1.5 Number of hotels and resorts visited

    1.) The hotel and resort are accessible by any modes of transportation?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    2.) The hotel and resort can be tracked easily?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    3.) The location is favorable for stay (free from noise and public disturbances.)?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    4.) The hotel and resort is located on a non-traffic congested area?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

    5.) Modes of transportation going to and from the hotel and resort are available 24 hours?

    a. Strongly Agree b. Agree c. Neutral d. Disagree e. Strongly Disagree

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