Summer Internship Project Report On iFORTIS WORLDWIDE Submitted By Ananya Dutta Guide Prof. Rijuta Joshi Company Guide Mr. Rohit Naidu S (Chief Executive Offer) Department of Management Technology Shri Ramdeobaba College of Engineering and Management Nagpur 2020-21iFoRTIS” ——wortowioe Asubsidiary of American Ruler Private Limited ‘12th July 2021 ‘TOWHOM IT MAY CONCERN This isto certy that Ms. Ananya Dutta bearing code: WW21HR-ADOOOSS has successtuly completed an internship with IFORTIS WORLDWIDE as a Human Resources Management Trainee in the Human Resource Department from 19/05/2024 to 10/07/2024 ‘Top Skils Covered: ‘Tet Accson ‘conmunaten ‘Toler Maregerrart & Owveoprart ‘Erooyes Pastors & Rsk Management (46 rfraton Management Besides showing high comprehension capacity, managing assignments with the utmost expertise and ‘exhibiting maximal efficiency, helshe has also maintained an outslanding professional demeanor and showeased excellent meral character throughout the internship period We hereby certy thatthe cancidate's overall wok is excellent tothe best of our knowledge, Wishing the candidat the best fr hiser future endeavors. For IFORTIS WORLDWIDE, Chief Executive Officer| Registered Office: No.704, Kuruvikulam KN, Sankarankovil TK Tirunelveli, Tamilnadu - 627754 (INDIA) ‘GIN: U18109TN2021PTC143811 | GSTIN: 33AAVCA27B1N1Z1 Email: info@ifortisworidwide.com | relations@ifortisworldwide.comExecutive Summary Winning the workplace is important to win the marketplace. And to make it happen the Human Resource Department place a crucial role. In my tenure as a Human Resource Manager Trainee I have learnt and gained experience, that the best HR is a psychologist, peace maker, leader, lawyer, mentor and a one who maintains the image of the company. The internship conducted was for a great mission to make “Women Self Reliant” and empowering the globe, being a part of it was a pride to me. Where not only Iwas developing myself as a leader and polishing my leadership skills but also making other women a leader and embracing the field of human resource. | initiated by recruiting female HR trainees taking forward the company’s mission. This was for the first time I was recruiting on company’s behalf by posting the job description on various social media platforms. I got over 100 responses on the same. I had screened the candidates going through their resumes well and picked around 60 candidates. Whom I made an interview call after framing questions which where appropriate as per the requirement and twisted it or added more questions according to the response of the interviewee. Interviewing I had selected 24 candidates. I also did international recruitment and had one intern from UAE Explained them how to use the company web office and provided them with offer letter. 8 had left voluntarily due to pandemic and other issues. I made sure to keep up the image and to avoid any further discrepancies and had senttermination letter wishing them best luck for future and clearly mentioning hereafter they are not eligible for any benefits. Accomplishing a target of 16 members in a team I moved ahead with my next task in the Job Description to manage people, guiding, mentoring them to do well. I was the direct reporting manager to my team where I had to show great leadership skills guiding them how to recruit and enhanced their talent acquisition skills, leadership skills to lead their team, answered their queries on time helped them improve and be a good leader too. They had a target to recruit 16+ marketing/sales and company ambassador interns and with this I was the manager of 159 interns under me on behalf of the company. I conducted various meeting with the HR trainees and guided them along with that sent them the minutes of the meeting. I communicated well with my mentor Mr. Rohit Naidu who is the CEO of the company, “Ifortis Worldwide” and the director to the parent company “American Ruler Private Limited”. I came to know a lot from him about the company and also learnt a lot from such a man who has brought up such a unique and great idea to make a women self reliant. I am really inspired by the way the entire internship program was conducted under his guidance, the way he conducted and presented in the induction program even in the meetings held, the way he communicated, time management, his organised and systematic work,Acknowledgement lam grateful to be an inter in iFortis Worldwide. I cannot thank enough to my company Guide Mr. Rohit Naidu $ the CEO of iFortis Worldwide for giving me this opportunity, encouraging me and mainly trusting me for the tasks allotted. I am very much satisfied to work for the same under his guidance. This opportunity has definitely enhanced my learning by giving me practical exposure and it was a great chance to have professional development. Textend my gratitude towards my college faculty Prof. Rijuta Joshi for her constant guidance and support whenever needed and my others teachers as well as they play an important role in my academics I am always thankful to them. Having a good mental health and support is important from the family and so I thank my parents for keeping up that in me. I will always use these learning, experience and knowledge received, in my career in the best possible ways and work on how I can improve on them more. IT hope to continue this cooperation with all of you in achieving my career objectives.Table of Content Sr. no. Particulars ‘Company Profile The customer The competition The environment The technology SWOT Analysis PESTAL Analysis PORTER’s Five force Analysis 2] Specialization wise description Top Management Present manpower status Organisation chart Senior Management DepartmentsTalent Acquisition Training Appraisal Retention Strategies for future Business Objective Target Strategy used by me to complete the task Achievements Mid course corrections Limitations Conclusion Leaming Award/RewardsCOMPANY PROFILE Ifortis Worldwide is a subsidiary company of American Ruler Pvt. Ltd. Ifortis worldwide is an information technology company. It provided services such as in web application, bespoke CRM and ERP systems, customer portal service, operational system, engineering and software development. software and hardware integrated. It works with the industries such as in healthcare, construction, Retail and e-commerce, education and training, hospitality, non- profits, SME’s and large enterprises. The company does business on international platform. Along with IT projects and technical projects to businesses it provides intuitive services in HR consultancy that improves business efficiency. It provides the best practice processes and development methodologies as a foundation for rapid building of cutting-edge technology solutions in a structured and methodical way. In the planning stage it collects all the relevant information from the customer to develop customer software development solutions as per their expectation. In the designing stage the system and the documents are prepared as per the requirement specifications. This helps define overall system architecture and technology stack. The next step is to define and document software needs. Then in the building stage developers build the entire system by writing the code using the chosen programming language, techniquesand methodologies. Then it evaluates the quality of software with the aim of finding and fixing defects in the testing stage. The final software is released and checked in deployment issues, if any. The last stage is maintenance stage where the company ensures as per the service level agreement that needs continue to be met and that the system continues to perform as per the specifications mentioned in the first phase. It also conducts events namely Aarambh which has its name in ‘International book of records’ and it was the world’s and India’s largest youth festival. It provided internships in the field of HR, marketing and sales, Android developer, Full Stack developer, project manager, senior ios developer. It takes pride in delivering world class services to its customers. To demonstrate this commitment it has sought independent certification to this standard such as ISO 9001:2015, ISO 14001:2015, ISO 27001:2013, ISO 29993:2017. The customers: - It caters almost all industries in national and international markets. The competition: - Other IT companies. The environment: - The Company is one of India’s leading corporations it has national and international clients as well and caters almost all markets and also provides customised services.The technology: - The Company itself is the IT Company and has a large data base and other advanced technologies to be ahead in the market. SWOT Analysis. Strength: Weakness:- * Provides services to all most all | * Newly started industries. = Very professional and systematic work. = Customer friendly = Provides customised services. = Values employees = Works on national and international platform. = Transparency in the work culture = Growth * Experienced professionalsOpportunity:- = New projects from almost all industries. = Intemational market = Apart from IT provides services in technical services and HR Challenges:- * To work in pandemic scenario and deal with the clients = Government interventions due to pandemic. * Work from home for the consultancy. employees. = Companies which are already flourished in the field. (Competitors) PESTL analysis a. Political: - It does not have any political barrier. b. Economical: It is providing internships and jobs, aims at increasing luxury shopping, it is increasing its departments and expanding its business in various industries worldwide. ¢. Social: providing work from home, taking care of the environment, does CSR activity like making women self-reliant(the current project), has high customer confidence as it provides customised services.4. Technological: - the company works with high level technology. It has a large data base capacity, works online with its clients worldwide, has global automation and has accounts on various social media platform. e. Legal:- It follows all labour laws, tax policies, industry regulations, health and safety regulations, and has varies accreditation such as ISO 9001:2015 QUALITY MANAGEMENT SYSTE, 180 14001:2015 ENVIRONMENTAL MANAGEMENT SYSTEM ISO 27001:2013 ENVIRONMENTAL MANAGEMENT SYSTEM, ISO 29993:2017 LEARNING SERVICES OUTSIDE FORMAL EDUCATION. Porter’s Five Forces Analysis i. Threat of new entrant: yes there can be threat cause of new entrants. Suppliers bargaining power: iii, Threat of substitute: No iv. Customer's bargaining power: Yes as the company provides customised services, v. Rivalry among existing competitors: yes, as there are big known companies providing the same services. Force STRENGTH (HIGH, MEDIUM, LOW) Threat of new entrant MEDIUMSuppliers bargaining power LOW Threat of substitute LOW Customer's bargaining power HIGH Rivalry among existing competitors. | HIGH The Chief Executive Officer The chief executive officer of the company is Mr. Rohit Naidu S. is an engineer did B. Tech in computer science and engineering, He is a self-made Indian Entrepreneur and keeps a mission to make the youth community Self-Reliant. He initiated the same by coming up with ‘making women Self-Reliant. He also got featured in India Today for promoting the idea of self-reliance among women through his bold yet thoughtful women program initiative. With 98% women joining his grand expedition and 124+ global clients, company, as well as his intellectual initiatives are set to leave mark globally. He is also a director at the parent company American Ruler Pvt. Ltd. Present manpower status: - 150-500Organization structure Chairman Director ceo HOD HOD Accounts Legal & General Manager department Compliance Team Senior management and Profiles of Top management Personnel’s: - At the top is the chairman, and under him the director and the CEO Mr. Rohit Naidu. The human resource manager is Ms. Hemalatha. Departments and Functions: - Accounts, Legal and Compliance, IT, HR Talent acquisition and Recruitment process followed in the organization. To recruit non-corporate the recruitment is done usually from rural areas to give them employment. Also proper arrangement for them taking their food, hostel, PF is done. This type of recruitment is done specifically for company’s textile business.To recruit corporate, internal hiring or referral hiring is done they are initially kept in probation period if they are right fit then they are hired. Apart from this even the jobs are posted on online portals like naukri.com, Indeed and LinkedIn. Training and Development activities in the organization: - Employees are kept in probation period before making them permanent and so training is provided. Appraisal and Retention practices etc.: - yet to be followed. Retention issues: - Not as such employees are loyal. The company has good employer branding and internal environment. Strategies for future growth and development: - The Parent company will soon launch itself in fashion industry on international level and iFortis Worldwide will support it being its subsidiary. Business Objective Objective:- The internship aimed that making women self reliant. Therefore, only female interns where hired who had to lead their own team on behalf of the company. Company did the initial hiring of HR trainees. Who further did the hiring of HR interns posting jobs through various social media platforms and got promoted as a Human Resource manager trainee hence, the one and a half week was given for recruitment. The remaining week of one and half month was to mentor, guide and help the interns to dobetter. I was directly hired by the company and was given the post of HRM trainee where I was the direct reporting manager to my team of HR trainees and an indirect manager to their team who were marketing/sales and company ambassador interns. So, in total I was the manger of the 159 intems. The company not only aimed at making me a leader but also a leader through me and I worked with the company for the same mission. It passionately aimed at making women of the nation self-reliant. It also paved the way for talents in entertainment segment where it launched a plat to showcase it by coming up with an event called Aarambh which is the world’s and India s largest youth festival. So as a HRM trainee [also had to make sure to make the event successful and do a good team work by making sure I hire good interns train them well to hire good marketing/sales and company ambassadors interns who further make the events like Aarambh 3.0 and Arise successful, Target: - The target for hiring of minimum 16 HR trainee was given. I had hired 25 later the final team with me was exact 16. This work was given to do in one work where we had to plan up our recruitment strategy as in where to post the job and how i.e. to do a little bit of employer branding. We were given an extension of one another week make our target accomplished. But I had completed in the same time. Just to do beon safer side I kept hiring even in the extension period and that was a fruitful decision by me. Strategy used by me to complete the Statement of Purpose/Tasks/JD I first went through my job description very well. My internship duration was for one month which got extended for 45 days. I had attended the orientation meet and the other meetings held very sincerely and attentively. To understand the company’s values, culture and environment Iwas pretty much impressed by the sessions held. I made my observations my learning and started with my first week SOP that was to recruit worldwide. I then first searched for the platforms where I can post and one best which will give me a large no. of responses on my job post. So I targeted linkedin and my college. I received around 100 responses. After then I screened the resumes as per the requirement of the company that was mentioned in the JD and then I went for interviewing them. For interviewing I drafted a questionnaire as per JD and twisted it as when required and also added questions accordingly. So that I do selections very well the questions drafted by me were, 1) Describe yourself2) Your strengths and weakness and why do you feel so? 3) Have you participated in any extracurricular activities in school, college? If yes then how did you coordinate? 4) Are you a HR student? If yes, then why did you select it? If not, then why did you come for this internship? 5) Do you have any prior exposure to the field and specifically recruitment 6) Have you shown any kind of leadership quality? If yes! What all did you do? If no! If got the opportunity how will you do? I did telephonic interview. Those who did much good in the interview Iselected them on spot. Those who were not so good I kept them on hold. Later I shared the application form which they had to fill initially so that I could add them in my company dashboard. I had learnt to use the company website and the dashboard when the company conducted training on the same in the orientation and meetings held earlier. Once they filled up the application form. I had to put them as HR trainee and add them in my group. After then I was able to generate their login id and password. I drafted an email mentioned all the details of the offer letter. I explained them.how to get the offer letter and all required. Then shared with them an on boarding form got it filled by them and then brought them onboard. I made an WhatsApp group adding all of them making a setting that only I the admin can message regarding all important instructions and other communication over there as the company protocol and later if any individual query contacting them personally and this was done so that the mentor that is me and the inter should know each other and develop compatibility and work smoothly. I so kept in touch with each one of them individually and understood their psychology with that I understood more about their calibre with which I got to understand on whom I need to focus more and help them. It was not easy to manage different minds. In such situations it was important to understand my people and then do communication with them accordingly and bringing ego nowhere rather keeping calm and being there for them whenever they needed. T also conducted meetings for them on my own to explain them if their SOP well. I also sent them minutes of meeting for their reference. And also was available for them even after that for doubts. I also trained few interns how to take interview and the questions to be framed and also removed any kind of psychological barrier as for few this was their first internship or was not from HR and MBA field. I am glad that I mentored well and made them complete their internship successfully. After this I not onlymentored them but also their team indirectly as on company’s behalf I had to mentor them on each and every aspect. Achievement: Thad achieved the target of 16 interns as assigned. Also I had made one international hiring from UAE. I had received a lot of appreciation from my interns saying I was the best mentor for the way I communicated, mentored, guided them and was approachable to them. I not only polished my leadership and communication skills but also helped my team to develop it. Talso have received the certificate of excellence and stipend for my performance and also a student employment offer. Mid course corrections:- I was told to take feedback from the interns for which I drafted a Google form and then made a summary of it after going through all and conveyed it to my mentor. Limitation: at the time of recruitment as it was my first experience I was not aware of it much. So after getting the responses when I screened and called the candidate so at times it happened that they already got interviewed by some other intern of my level and also taken in their group and my time wasted for the same and also with this as I was thinking getting the responses that I will achieve the target soon but due to this I wasn’t, Due to some reasons initially mydashboard was having some problem but my mentor the CEO of the company was so kind to help me, just an intern which made my work go on smoothly. This shows how much they value their people. Conclusion: It was a wonderful time with the company under the mentorship of the CEO himself. He is an amazing human. The entire journey in the company was my worthwhile. I got immense workplace exposure and practical knowledge. I have actually used my theoretical knowledge for the very first time practically starting from recruitment strategy to mentoring understanding the employee psychology, maintaining employee relation specifically during risk times and human resource information system management. I gave my best in whatever task given to me. Company aimed at giving the best of the training and I tried to take all the opportunities provided and turned my entire journey successful. Learning in the executive training: - Practical learning on how to frame the recruitment strategy, understanding the psychology and mentoring them, coordination, maintaining employee employer relation during risk time,Awards/rewards/PPO received during Executive Training including earning: - | have received certificate of excellence, stipend and also student employment offer,