QUESTIONNAIRE VALIDATION SHEET

Name of Validator: ____________________________________

Highest Educational Attainment: ____________________________________
Position Held: ____________________________________
Field of Specialization: ____________________________________
Signature: ____________________________________
Directions:
1. Refer to the research title, attached research paradigm, Statement of the Problem, and research
instrument for validation.
2. Please use the rating scale below and encircle the number that corresponds to the evaluation of each
value item.

4 - Very adequate value item

3 - Adequate value item
2 - Inadequate value item
1 - Not covered

I. QUALITY MANAGEMENT SYSTEM IMPLEMENTATION ASSESSMENT

This test has been designed to assess the company’s implementation of ISO 9001:2015 Quality Management System
in terms of seven indicators below. The respondent is asked to rate his/her organization’s Quality Management
System implementation on each question in terms of 4 point- Likert-scale:

4 – Highly Implemented
3 – Implemented
2 – Slightly Implemented
1 – Not Implemented

INDICATORS:

1. Context of Organization 4 3 2 1

1.1. The organization determined the external and internal

issues that are relevant to its purpose, the achievement of
customer satisfaction and strategic direction.
1.2. The organization determined the needs and expectations of
interested parties that are relevant to the Quality Management
System (QMS).
1.3. The scope of the QMS been determined taking into account
the external and internal issues, interested parties and your
products and services.
1.4. The QMS has been established including the description
processes needed and their sequence and interaction.
1.5. The criteria for managing the processes have been
established.
1.6. The responsibilities, methods, measurements and related
performance indicators, needed to ensure the effective
operation and control, been established.
2. Leadership 4 3 2 1
2.1. The top management taken accountability for the
effectiveness of the QMS.
2.2. The policy and objectives for the QMS, which are
compatible with the context and strategic direction of the
organization was established and communicated.
2.3. The objectives were established at relevant functional,
process, departmental and individual levels with the business.
2.4.The requirements for the QMS were integrated into the
business processes and have management promoted awareness
of the process approach and risk based thinking.

2.5.The risks and opportunities that are relevant to the QMS has
been established.
2.6. The customer requirements and applicable statutory and
regulatory requirements were determined, met and
communicated throughout the organization.
2.7. The organization established and communicated the
responsibilities and authorities for the effective operation of the
QMS.
3. Planning 4 3 2 1
3.1. The risks and opportunities that need to be addressed to
give assurance that the QMS can achieve its intended result(s)
been established.

3.2. The organization planned actions to address these risks and

opportunities and integrated them into the system processes.

3.3. The organization established quality objectives at relevant

functions, levels and processes.

3.4. There is a plan for the determining the need for changes to
the QMS and managing their implementation.

4. Support 4 3 2 1
4.1. The organization determined and provided the resources
needed for the establishment, implementation, maintenance and
continual improvement of the QMS (including people,
environmental and infrastructure requirements).
4.2. The organization ensured that those persons who can affect
the performance and effectiveness of the QMS are competent
on the basis of appropriate education, training, or experience or
taken action to ensure that those persons can acquire the
necessary competence.
4.3. The organization determined the knowledge necessary for
the operation of its processes and the achievement of
conformity of products and services and implemented a lessons
learned process,
4.4. The documented information required by the standard and
necessary for the effective implementation and operation of the
QMS been established.
5. Operation 4 3 2 1
5.1. The documented information required by the standard and
necessary for the effective implementation and operation of the
QMS been established.
5.2. There are defined processes for the provision of services
that meet the specified requirements for the services.
5.3. When changes are planned, they are carried out in a
controlled way and actions taken to mitigate any adverse
effects.
5.4. There is a defined process for reviewing and
communicating with clients in relation to information relating
to services and enquiries.
5.5. There is a review conducted prior to the organization’s
commitment to supply services.
5.6. The design and develop of services, there are processes
established and implemented in line with the requirements of
the standard.
5.7. There is criteria for the evaluation, selection, monitoring of
performance and re-evaluation of external providers.
6. Performance Evaluation 4 3 2 1
6.1. The organization determined what needs to be monitored
and measured and the methods for monitoring, measurement,
analysis and needed evaluation to ensure valid results.
6.2. The organization established when the results from
monitoring and measurement shall be analyzed and evaluated.
6.3. There is existing methods of monitoring clients perceptions
of the degree to which their needs and expectations have been
fulfilled been established.
6.4. The organization established a program for an internal
audit of the QMS.
6.5. The organization determined the need or opportunities for
improvements within the QMS and these will be fed into
management reviews.
6.6. There is an approach to perform management reviews been
established and implemented.
 7. Continual Improvement 4 3 2 1
7.1. The organization determined and selected opportunities for
improvement and implemented the necessary actions to meet
customer requirements and enhance customer satisfaction.
7.2. The organization appropriate processes for managing
nonconformities and the related corrective actions.
7.3. The organization decided on how it will address the
requirement to continually improve the suitability, adequacy,
and effectiveness of the QMS.

Remarks/Recommendation:

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Overall Rating:
Please check (/) appropriate rating.
_____ Approved to be used as presented
_____ Approved to be used with revisions as indicated.
____ Disapproved, the researcher must make another questionnaire