Atal Bihari Vajpayee Indian Institute of

Information Technology and Management,

Gwalior

Project Management
MargERP – Helps MSME in Digitisation

Submitted to:
Prof. Rejendra Sahu

Submitted by:
Ayush Rai (2018IMG-017)
Chiranjeev Agrawal (2018IMG-021)
Rahul Dev (2018IMG-043)
Introduction

Marg ERP software is a business process management software that helps to take care of
every requirement of your business including Retail chain, supply chain, sales force
automation, Financial Accounting, Inventory, Budgeting, Production, GST etc.

MARG ERP 9+ is an on-premise ERP solution used by small, midsize and enterprise
businesses. It offers different modules customized to the needs of retailers, distributors and
manufacturers in a variety of industries. The solution offers android apps for customers,
storeowners and suppliers.

Thakur Anup Singh born on 24th June 1972 is a true leader and Chairman & Managing
Director at MargERP Ltd. He is also the founder of NGO HASI (Human Association for
Smiling India) & Dial2pharma (Pharma Helpline).

Values

Quality | Technology | Innovation | Customer Satisfaction | Win together

We aim to be the best at what we do. MARG has a dream of evolving into a Global IT
Company, ensuring that the solutions being delivered include best practice in I. T. with the
chosen area of technology.

• We operate with complete focus to Maximize customer satisfaction.

• Develop and encourage an environment of mutual respect within company and extending it
beyond to clients.
• Encourage commitment and personal learning of workforce.
We are proud to have built our organization on the strong pillars of integrity, honesty, and
self-respect.

Mission

To produce excellent services in the field of IT Services and Consultancy with maximum
efforts driven towards customer satisfaction.

Vision

To build upon a reputation of being one of the most innovative IT Solution and Service
provider. We believe in doing our work in the most efficient way with robust and structured
methodology, with gradual evolution from hard-work to smart- work culture, at client’s end
also.

Critical factor of success

1. Quality Assurance & Testing

All the software solutions developed undergo following cycle of testing:

i. Requirements Analysis: Testing begins in the requirements phase of the software

development life cycle.
ii. Design Analysis: During the design phase, testers work with developers in
determining what aspects of a design are testable and under what parameter those
tests work.
iii. Test Planning: Test Strategy, Test Plan(s), and Test Bed creation.
iv. Test Development: Test Procedures, Test Scenarios, and Test Cases & Test Scripts to
use in testing software.
v. Test Execution: Testers execute the software based on the plans and tests and report
any errors found to the development team.
vi. Test Reporting: Once testing is completed, testers generate metrics and make final
reports on their test effort and whether the software tested is ready for release.
vii. Retesting the Defects.

In this cycle applications are passed through following levels of testing:

 Component testing tests the minimal software item that can be tested.
 Component integration testing exposes defects in the interfaces and interaction
between integrated components.
 System testing tests an integrated system to verify that it meets its requirements.
 Acceptance testing allows the end-user or customer to decide whether to accept the
product.
 After modifying software, either for a change in functionality or to fix defects, a
regression test re-runs previously passed tests on the modified software to ensure that
the modifications have not unintentionally caused a regression of previous
functionality.
2. Application Maintenance & Support

We have years of experience in executing maintenance projects. Our team of experienced

consultants has been successfully managing maintenance projects of local clients as well as
offshore ones.

The quality of product deployment, training and support has everything to do with customer
success and satisfaction. We offer annual maintenance plans which are tailor-made as per the
client’s requirement. If required, we depute technical team which works at the client site for
the system execution or support as per requirement.

Our clientele includes Government organizations as well. We ensure maximum return on

investment to the customer as we provide complete offsite telephone support in the form of
consultations, assistance and advice on the use and maintenance of the Licensed Software.
Our experts’ providing technical assistance and advice for problem diagnosis and resolution,
have gained us admirer world over.

We also offer on-site service calls to Customer’s facility. In such cases, our consulting
charges are subject to service hour charge, plus reasonable travel, and out-of-pocket
expenses.

3. Consultancy

Consulting is the integrated part of our services with expertise in custom programming,
client-server database design and implementation, and web development. We specialize in
designing and implementing cost-effective, creative information solutions to complex
business problems. We have provided are services to finance institutions, health care sector,
government sector and manufacturing environment.

We pay full attention to customers, doesn’t matter theirs is Five-page web site or fully
fledged ERP to be designed. And we take proud in the fact that customers right from the
inception have continuously added to our friends list. Most of our customers are brought to us
through our satisfied users. Our vast pool of technically qualified and managerial manpower
is well supported by excellent infrastructure and knowledge management facilities to deliver
the client time bound, qualitative and cost-effective solution meeting the global standards.
4. Education / Training

INFOZEN, the educational division of MARG, provides quality education in various fields of
IT. In an age of cutthroat competition, college education is not enough. To have an edge over
your counterparts, you need to have something extra. That additional bit is provided by
INFOZEN. We have highly qualified, capable & experienced team of faculty comprising of
professionals & technical experts. Individual attention is provided to students and equal
emphasis is given to both theory and practical. INFOZEN also provide training to M.C.A’s,
B.Tech’s and M.Tech’s.

The mission of INFOZEN is to provide quality education in the various fields of information
technology for people of all walks of life.

5. Corporate Training consultation

In our corporate training programs, we emphasis on a course schedule that achieves following
objective for the corporate:

 Training should align with the business plan and address the core competencies of
your business
 It is necessary that training outcomes strengthen the job environment and
organizational practices but vice-versa is obligatory as well.
 Knowledge management and self-directed learning should be integral part of the
training/learning processes
 We ensure that Training process is effective, efficient and is properly staffed,
organized, and managed.
 We have feedback systems to monitor business plans, performance problems and
training results.

Approach of MargERP

1. Customer Centric Approach

Marg Customer-centric approach has always provided their customer with a positive
customer experience before and after the sale of the software in order to drive repeat business
and customer loyalty. We have spent years creating a culture around the customer and their
needs. Marg Customers are Marg Family. We cater to every minute prospect of customer
need to make their business journey easy & smooth.

2. Technology Oriented Approach

Marg does continuous research and development to build a long-term relationship with
partners & customers to nourish small & medium businesses across the globe. After rigorous
research and consistent practice, we have designed Marg products using advanced technology
with a talented bunch of individuals at our state of the art.

We ensure that software is updated with all the latest technology to provide a seamless
experience to our valuable customers. Marg's primary goal is customer satisfaction and
making India Digitally empowered.

3. Regular Innovation Approach

Marg’s innovative approach focuses on new ideas and behaviours that significantly add to its
business strategy, capability and market understanding. Marg is always committed to assure
its regular services with value-added support. We always prefer to carry our legacy for the
customer benefits and their happiness, therefore, reducing the gap between product &
demands.

We have a team of 850+ professionals to make sure our customer can get a rich exposure and
experience of our services.

Marg ERP – Enable businesses to Go Digital

MargERP has announced the launch of new products that will prove to be a game-changer in
the process of how SMEs and MSMEs process orders and manage their businesses.

In the event, Thakur Anup Singh, the company's CMD, led the way in helping business
people understand the power & potential of digitization to fundamentally turn the way India's
business sector operates. Addressing the present members, Thakur Anup Singh said that he is
starting his second innings and will be making smarter products that will accelerate the
growth of businesses in the fastest possible way.

Marg ERP, in line with the vision of the CMD Thakur Anup Singh, to make a business
ecosystem that can revolutionize the way how businesses work in India through digitization,
has made dozens of software and applications for each and every component related to the
business of every kind and size.

He said, “I started from a very humble environment. Starting a business under a tree with my
two partners was not easy and I had to deal with many obstacles. I faced many challenges but
before anything, I had set up a vision and I have been working on that vision for the last 30
years. I feel that with each passing day, my drive to work for that vision is increasing. Each
day, I am working harder to get to that point and the outcome is that we have not only made
an accounting software but an ERP and more than that, now we have created an independent
ecosystem that will help every retailer, distributor and salesman to grow in their lives.”

The company’s commitment to making the business processing smooth, contributing in

India’s digitalikaran and enabling every small and big businessman to run the business
efficiently and grow their business in a smarter way, has empowered it with the trust of lakhs
of businessmen across the globe.

Marg’s presence in more than 27 countries, with a customer base of over 1 million is proof of
the company’s success. Marg ERP’s Founder & CMD, Thakur Anup Singh, organized a
partner’s meet event, named ‘Chak De’, on the occasion of his 50th birthday where
businessmen, dignitaries from the business world and Marg’s Partners were invited.

Singh added, “I feel proud to say that many companies are following the path we have
created and are doing the same What we have done in the last 10 years. And I promise you
that what we are making today, will lead the way for future tech firms in upcoming years.
And Marg, Our Partners, and customers will continue to be the forerunners in this race.”

The company has also made significant changes and improvised their existing apps and
software primarily made for retailers, distributors and manufacturers. Currently, Marg offers
software solutions to manage the business process accurately, easily, and smoothly for the
firms related to various sectors such as Textile Sector, Pharma Sector, FMCG Sector,
Jewellery Sector, and others.

Sandeep Nangia, President RDCA DELHI & Co-Founder AIOCD, emphasized the values of
Commitment, Focus, and Teamwork and said, ‘The commitment and focus of Mr. Anup and
team is visible with the kind of progress they are making every day. I fully support and wish
them the best of luck in their endeavour of digitizing MSMEs that would simplify the lives of
everyone involved in the ecosystem.’
The Member of Parliament Sanjay Singh, through a video message, congratulated Thakur
Anup Singh for completing his Half Century. He said, “MargERP’s journey started under a
tree and today this organization is providing work opportunities for lakhs of individuals.
Entrepreneurs and young individuals are connected with MargERP and the majority of the
credit for this success goes to Thakur Anup Singh.”

Marg ERP, for the last 30 years, has been empowering more than 50 per cent of the chemists
in India through their efforts to bring revolution in the small business segments. The
company through its automation software has made business management easy for lakhs of
businessmen from all segments.

And now with his new innings, Thakur Anup Singh, with his partners, has ventured out on
the second innings with all the spirit to turn around the way how SMEs work across the
globe.

MargERP has developed many products/softwares to enable businesses to Go Digital

Some of them are:

 Marg Pharmacy Software

 POS Software
 Jewellery Software
 Retail Software
 Restaurant Software
 Warehouse Management Software
 FMCG Distribution Software
 ERP Software Solution
 Supply Chain Management

There are many more software solutions developed by MargERP which caters the almost
every sector of Indian MSME sector including retailers, distributor, manufacturer as well as
small enterprises. MargERP mainly focus on improving small businesses approach.

Marg ERP digitally connects chemists with dealers

Marg ERP, one of the leading inventory and accounting software solutions provider, has
transformed the entire supply chain of pharma industry by digitally connecting dealers with
chemists, who provide the last mile connectivity with consumers.
The software solution of the company has already connected pharma companies with the
dealers. With the new development, the efficiencies at retailer level will go up substantially
and the inventory management will become more efficient. Marg ERP has 60 per cent market
share in pharma sector. It has installed over 250,000 software installations at MSMEs spread
across India.

Implementation of GST has also necessitated MSMEs and pharma companies to digitise their
inventory, payments and accounting management, so as to comply with requirements like
filing returns and claiming input tax under GST.

MARG’s Project Management Service

The aim of MARG’s Project Management Service is to meet all contractual commitments
and thereby meet and possibly exceed the customer’s expectations. MARG’s Project
Management Service covers all phases from project preparation and execution through
transfer to the care phase, and closure of the project. The deliverable of MARG’s Project
Management Service is:

• Upfront investment and professionally managed project start-up.

• Highest caliber technical management.
• Accurate and transparent project control and reporting.
• Solid service supplier management.
• Systematic project and quality management.
• Project communication management with regular meetings and
 collaborative tools.
• Health and safety management matching MARG’s guidelines and local
 legislation.

Project preparation and start-up

The conditions for successful project are created prior to actual deployment. Therefore,
MARG invests extra resources in the project preparation and start-up phases. The MARG’s
project preparation phase includes the following activities:

• Project manager nomination and a detailed project plan for the customer
• project, including complementary plans (if any).
• Planning and implementation guidelines.
 • MARG’s resource evaluation and planning.
• Contract preparation with subcontractors.
• Risk management.

Project Resource Management

Handover and acceptance coordination. This includes the interface with the customer and
coordinating final deliverable handover meetings, information and document transfers. It
covers the software installation and commissioning and acceptance from the customer.

Project reporting and meetings. MARG’s project team will facilitate bi-weekly (or as
agreed) project meetings with the customer, where the project progress, quality, risks,
changes and so on are reported to the customer.