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    Present Evaluation Findings

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    Nitai Chandra Ghosh
    The evaluation found that installing tablets and software for ordering at Sauce & Spoon improved customer satisfaction and order times for 80% of customers. However, 20% found the tablets difficult to use and 10% preferred using menus. Additionally, 3% encountered software bugs and user experience issues. Next steps include improving the ordering experience, expanding tablets to other locations, and fixing bugs.

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    Present Evaluation Findings

    Uploaded by

    Nitai Chandra Ghosh
    62 views1 page
    The evaluation found that installing tablets and software for ordering at Sauce & Spoon improved customer satisfaction and order times for 80% of customers. However, 20% found the tablets difficult to use and 10% preferred using menus. Additionally, 3% encountered software bugs and user experience issues. Next steps include improving the ordering experience, expanding tablets to other locations, and fixing bugs.

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    Present evaluation findings

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    The evaluation found that installing tablets and software for ordering at Sauce & Spoon improved customer satisfaction and order times for 80% of customers. However, 20% found the tablets difficult to use and 10% preferred using menus. Additionally, 3% encountered software bugs and user experience issues. Next steps include improving the ordering experience, expanding tablets to other locations, and fixing bugs.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pdf or txt
    62 views1 page

    Present Evaluation Findings

    Uploaded by

    Nitai Chandra Ghosh
    The evaluation found that installing tablets and software for ordering at Sauce & Spoon improved customer satisfaction and order times for 80% of customers. However, 20% found the tablets difficult to use and 10% preferred using menus. Additionally, 3% encountered software bugs and user experience issues. Next steps include improving the ordering experience, expanding tablets to other locations, and fixing bugs.

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    © All Rights Reserved
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    of 1

    PRESENT EVALUATION FINDINGS

    Sauce & Spoon


    1. Summary:
    • Choosing Tablets as per required specifications.
    • Installation of Tablets.
    • Installation of software for ‘Sauce & Spoon’.
    • Training staff for the new setup & ecosystem.
    2. Overview:
    • Customer satisfaction.
    • Achieving revenue
    • Improving customer and ease of ordering from table
    3. Findings:
    • 80% customers found it effective by using tablets which improved order times.
    • 20 percent of customers found it bit new & difficult to use tablets.
    • 10% of customers insisted to use Menu to order food.
    • 3% of customers found issues with software/bugs/user experience (UI/UX) issues.

    4. Next Steps:
    • To improvise ordering & software experience.
    • To install more tablets to other locations
    • To fix bugs and improve the ordering experience.

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