Region State Branch HCC Name Complaint No Call By Call Date

Contact Date Contact Time Appointment Date Appointment Time Spoken

With Title First Name Last Name ADDRESS1 ADDRESS2 City Locality
Pincode StdCode Home Phone Office Phone Mobile Email
Category Product Model Serial Number Purchase Date Warranty
Complaint Priority Call Type Repair Type Warranty Status Complaint
Reason Status Symptom Cause Analysis Job Done ACT Date
City / UpCountry Eng Name Date diff RepeatCallNo CallRegion Source
PurchaseFrom Spl_Instruction JobDoneRemark VisitRemarks TAT
Call Back TAT1 Updated By Total Charges Stock Of ASM Distance in
KMS Consumed PartCode Consumed Part Desc.
North UTTAR PRADESH Daenyx R.K.CARE CENTER D22110449327 Customer
04/11/2022 04/11/2022 5:13 PM 04/11/2022 17:30 Amit Mr amit
banshal B3 Nagla padi opposite Tulsi cinema byepass road Agra28200
AGRA AGRA 282001 0 9719256515 7533859374 9719256515 NA@gmail.com
Consumer Electronics LED TV DL-3220SM LE32HBNS30DXAM010728
25/12/2021 In Warranty Normal Service Adjustment Comprehensive
Warranty No Sound, Picture OK OK No Sound, Picture OK Loose
connection Adjustment done Completed Nov 6 2022 9:47AM UpCountry SUINIL
KUMAR JHA 2 Technical SMS Dealer Nov 6 2022
9:47AM==>Completed Nov 6 2022 9:47AM==>WIRING ADJUSTMENT SET OK
1.8000000000000 2.38 Web Customer Jagdish 25
North UTTAR PRADESH Daenyx R.K.CARE CENTER D22110549519 Customer
05/11/2022 05/11/2022 6:18 PM 05/11/2022 19:00 Kalla Mr Kalla sharma
Tara ki saray Fatehpur sikri road Agra283105 AGRA ATOOS 283105
0 9837152441 7078769941 9837152441 NA@gmail.com Home Appliances
Washing Machine Semi Auto (Home Appliances) DSW-85FTLB
ADSAWM8502DBGK800065 05/02/2022 In Warranty Normal Service
Adjustment Comprehensive Warranty No power OK No power Main
Lead Problem Adjustment Completed Nov 6 2022 10:08AM UpCountry DEEPAK
KUSHWAH 1 Technical SMS Dealer no power Nov 6 2022
10:08AM==>Completed Nov 6 2022 10:08AM==>WIRING ADJUSTMENT SET OK
0.7270833333333 1.42 Web Customer Jagdish 120
North UTTAR PRADESH Daenyx NICE ENTERPRISES D22101846697 Dealer
18/10/2022 18/10/2022 11:40 AM 19/10/2022 12:05 Chandra Mr
Chandra Electronics Stock Raipur Bus Stop, Najibabad Tehseel:
Najibabad Post: Najibabad District : Bijnor Pin Code : 246763 NAJIABAD
CHANDANPURA 246763 0 9634013152 9149217114 9634013152 NA@gmail.com
Home Appliances Washing Machine Semi Auto (Home Appliances) DSW-78RR
SWDSAWM7801RROK200284 03/04/2020 Out Warranty Normal Stock Repair
Part Replaced Non Comprehensive Warranty Spin not working OK
Spin not working Spin Lid Problem Spin Lid Replaced SPIN LID REPLACE
SET OK Nov 6 2022 10:17AM UpCountry SHOAIB 19 Technical
SMS Dealer Oct 18 2022 3:48PM==>SPIN LID PENDING,Nov 6 2022
10:18AM==>SPIN LID REPLACE SET OK Oct 18 2022 3:48PM==>SPIN LID PENDING ,
Nov 6 2022 10:18AM==>SPIN LID REPLACE SET OK 18.9548611111111 19.42 Web
Dealer Stock Jagdish 0 21010334 SPIN LID M1B RR (F-ERP)
(70040160)
North UTTAR PRADESH Daenyx NICE ENTERPRISES D22102847965 Customer
28/10/2022 28/10/2022 11:51 AM 29/10/2022 12:05 naseem Mr naseem
ji nehtaur ke paas karim mubarak,post office nehtaur BIJNOR
AKHERA 246733 0 9557288337 8273851720 8273851720 NA@gmail.com
Home Appliances Washing Machine Semi Auto (Home Appliances) DSW-75RR
DSW6520 13/01/2022 In Warranty Normal Service Part Replaced
Comprehensive Warranty Wash Problem OK Wash Problem
Gearbox Problem Part Replaced GEAR BOX REPLACE SET OK Nov 6 2022
12:16PM UpCountry PANKAJ CHAUDHRY 9 Technical Phone Dealer
wash problem Oct 31 2022 12:36PM==>GEAR BOX PENDING,Nov 6 2022
12:16PM==>GEAR BOX REPLACE SET OK Oct 31 2022 12:36PM==>GEAR BOX PENDING ,
Nov 6 2022 12:16PM==>GEAR BOX REPLACE SET OK 9.0298611111111 9.50 Web
Customer Jagdish 0 21010257 GEAR BOX D04 (F-ERP) (21180005)
North UTTAR PRADESH Daenyx NICE ENTERPRISES D22102948135 Customer
29/10/2022 29/10/2022 10:20 AM 30/10/2022 8:10 khatun Mr khatun
khatun nijnor bhadapur bhao wala up BIJNOR BADHAPUR 246724
0 9528415603 9528415603 9528415603 NA@gmail.com Home Appliances
Washing Machine Semi Auto (Home Appliances) DSW-75RR DSW85-8502
15/10/2020 Out Warranty Normal Service Part Replaced Non
Comprehensive Warranty Wash Problem OK Wash Problem V Belt
Problem Part Replaced WASH MOTOR V BELT REPLACE SET OK Nov 6 2022
12:22PM UpCountry PANKAJ CHAUDHRY 8 Technical Phone Dealer
wash issue Oct 29 2022 4:17PM==>WASH MOTOR V BELT PENDING,Nov 6 2022
12:23PM==>WASH MOTOR V BELT REPLACE SET OK Oct 29 2022 4:17PM==>WASH MOTOR
V BELT PENDING , Nov 6 2022 12:23PM==>WASH MOTOR V BELT REPLACE SET OK
8.0916666666666 8.50 Web Customer Jagdish 0
21010265 , 21010266 V-BELT 635MM M1 (F-ERP) (21310002),WASH MOTOR 150W (F-ERP)
(21320002)
North UTTAR PRADESH Daenyx ADITI ENTERPRISES D22103148603
Customer 31/10/2022 01/11/2022 2:23 PM 01/11/2022 14:25 cust. Mr
vicky kumar Chak devliBehat roadSaharanpur-247001 SAHARANPUR
BADHERI GHOGHU 247001 0 8218279482 7017070383 8218279482
NA@gmail.com Home Appliances Washing Machine Semi Auto DSW-
85FTLSB/MH SDSAWM8502SBGM100426 27/11/2021 In Warranty Normal Service
Part Replaced Comprehensive Warranty No power OK Accessory
Missing/Damaged Accessory Missing/Damaged Part Replaced WASH LID BROKEN
Nov 6 2022 11:34AM UpCountry Mohd Alim 6 Technical SMS
Dealer no power Nov 1 2022 9:18PM==>WASH LID BROKEN,Nov 6 2022
11:34AM==>WASH LID BROKEN Nov 1 2022 9:18PM==>WASH LID WITHOUT GLASS TO BE
CHANGE ON COST , Nov 6 2022 11:34AM==>wash lid without glass change, wm iw only
spare cast received. (spare cost 450/- Received) 5.7215277777777 6.46
Web Customer Jagdish 0 21010359 WASH AND SPIN LID M1T
BLOSSOM WHITE (F-ERP) (70040165)
North UTTAR PRADESH Daenyx NICE ENTERPRISES D22102948162 Customer
29/10/2022 29/10/2022 11:13 AM 30/10/2022 10:05 bhure Mr bhure ji
mhola hamad ken abjal ger bijnor up BIJNOR AASFABAD CHAMAN 246722
0 7895780823 7895780823 7895780823 NA@gmail.com Home Appliances
Washing Machine Semi Auto (Home Appliances) DSW-85FTLB
SDSAWM8001RROL100184 14/12/2021 In Warranty Normal Service Part
Replaced Comprehensive Warranty No power OK Wash Problem
Gearbox Problem Part Replaced GAIR BOX CAPICTOR REPLACE SET OK Nov 6
2022 12:18PM UpCountry PANKAJ CHAUDHRY 8 Technical Phone Dealer
Oct 29 2022 12:03PM==>GAIR BOX CAPICTOR PENDING,Nov 6 2022
12:18PM==>GAIR BOX CAPICTOR REPLACE SET OK Oct 29 2022 12:03PM==>GAIR BOX
CAPICTOR PENDING , Nov 6 2022 12:18PM==>GAIR BOX CAPICTOR REPLACE SET OK
8.0527777777777 8.50 Web Customer Jagdish 0
21010254 , 21010257 CAPACITOR 10+5 MFD (F-ERP) (21100003),GEAR BOX D04 (F-ERP)
(21180005)
North UTTARAKHAND Daenyx Sabri Craft D22110549490 Dealer
05/11/2022 05/11/2022 2:26 PM 06/11/2022 10:20 eshan Mr eshan ji
dsitic haridwar uk bhagwan pur tashil rurki gao hakim pur post halumujra
HARIDWAR BHAGWANPUR 247661 0 8410730792 8410730792 8410730792
NA@gmail.com Home Appliances Washing Machine Semi Auto DSW-86TGPS
90FTLPRGN300566 19/10/2022 In Warranty Normal Service Adjustment
Comprehensive Warranty No power OK Water Draining/Leakage Drain
Valve Problem Adjustment Drain wall clean adjustment set ok Nov 6 2022
12:21PM UpCountry Suhail 1 Technical Phone Dealer
Nov 6 2022 12:22PM==>Drain wall clean adjustment set ok Nov 6 2022
12:22PM==>Drain wall clean adjustment set ok 0.9229166666666 1.50 Web
Customer Jagdish 0
North UTTARAKHAND Daenyx Sabri Craft D22110549498 Customer
05/11/2022 05/11/2022 5:12 PM 06/11/2022 12:20 guddu Mr guddu gufar
gram sikandarpur ,bhoswal ,jila haridwar ,tehsil bhagwan pur
HARIDWAR BHAGWANPUR 247661 0 9808516784 9808516780 9808516784
NA@gmail.com Home Appliances Washing Machine Semi Auto (Home
Appliances) DSW-85FTLB 85FTLRBMHM800016 26/10/2021 In Warranty Normal
Service Part Replaced Comprehensive Warranty Water Draining/Leakage
OK Wash Problem V Belt Problem Part Replaced V.balt change set
ok Nov 6 2022 12:53PM UpCountry Suhail 1 Technical Phone
Dealer dryer Nov 6 2022 12:53PM==>V.balt change set ok Nov 6
2022 12:53PM==>V.balt change set ok 0.9076388888888 1.50 Web
Customer Jagdish 0 21010346 V BELT- Z24 635MM -M1A (F-ERP)
(21310005)
North UTTAR PRADESH Daenyx SHRI JS ENTERPRISE D22110148623
Customer 01/11/2022 04/11/2022 5:12 PM 04/11/2022 17:20 suresh
Mr DESH DEEPAK YADAV SITAL PUR POST FARIYA TEHSIL JASRANA
FIROZABAD KESHPURA 283207 0 9761201816 9761201816 9761201816
NA@gmail.com Home Appliances Washing Machine Semi Auto (Washing
Machine) GWSP-65BRT SGWSP72DBTGM900129 15/03/2022 In Warranty Normal
Service Part Replaced Comprehensive Warranty Water Draining/Leakage
OK Wash Problem Motor Problem Part Replaced SET OK Nov 6
2022 12:58PM UpCountry pankaj yadav 5 Technical Phone Dealer
WATER LEAKAGE PROBLEM Nov 4 2022 5:18PM==>PENDING,Nov 6 2022
12:58PM==>SET OK Nov 4 2022 5:18PM==>DV BELLOW & WASH MOTOR & WASH TIMER
PENDING , Nov 6 2022 12:58PM==>DV BELLOW CHANGE SET OK 5.1055555555555
5.50 Web Customer Jagdish 0 21010024 DV BELLOW (RUBBER
VALVE ASSY)8.0KG (F-ERP) (21250004)
North UTTARAKHAND Daenyx Sabri Craft D22110148625 Customer
01/11/2022 01/11/2022 11:37 AM 01/11/2022 13:10 parvej Mr parvej
ji address shichandi bhagwanpur uttarakhand pin code 247661
HARIDWAR BHAGWANPUR 247661 0 9837390641 9837390641 9837390641
NA@gmail.com Home Appliances Washing Machine Semi Auto DSW-86TGPS
85TGBLC2TMC0149 18/12/2021 In Warranty Normal Dry Service Part
Replaced Comprehensive Warranty No power OK Spin not working Spin
Motor Problem Part Replaced Spin Lead frame, spin moter change set ok Nov 6
2022 1:30PM UpCountry Suhail 5 Technical Phone Dealer
DRYER PROBLEM Nov 1 2022 5:18PM==>Spin Lead frame, spin moter req,Nov
6 2022 1:30PM==>Spin Lead frame, spin moter change set ok Nov 1 2022
5:18PM==>Spin Lead frame, spin moter req , Nov 6 2022 1:30PM==>Spin Lead frame,
spin moter change set ok 5.1256944444444 5.54 Web Customer
Jagdish 0 21010310 , 21010435 SPIN MOTOR 70W (F-ERP)
(21290002),WASH AND SPIN LID C2T BLOSSOM WHITE (F-ERP) (70100045)
North UTTAR PRADESH Daenyx B.S. ENTERPRISES D22110449317 Customer
04/11/2022 04/11/2022 5:51 PM 04/11/2022 20:50 alloted Mr sattar
ji Vill .. BASTORA NARANGPost .... MAWANA MAWANA meerutDISTRICT. MEERUT
PIN CODE 250401 MEERUT AKBARPUR SADAT 250401 0 9990407013
9990407013 9990407013 NA@gmail.com Home Appliances Washing Machine
Semi Auto DSW-80BR ADSAWM7202WLGL800195 23/06/2021 In Warranty Normal
Service Adjustment Comprehensive Warranty Water Draining/Leakage
OK Buzzer Problem Buzzer Not working Adjustment WIRE ADJUSTMENT WM
OK Nov 6 2022 5:59PM UpCountry ARPAN 2 Technical SMS Dealer
dryer Nov 6 2022 5:59PM==>WIRE ADJUSTMENT WM OK Nov 6 2022
6:00PM==>WIRE ADJUSTMENT WM OK 2.1694444444444 2.75 Web
Customer Jagdish 0
North UTTAR PRADESH Daenyx M.H. ELECTRONICS D22110549424 Customer
05/11/2022 06/11/2022 5:11 PM 06/11/2022 17:55 RAJA Mr raja ji
hajjan market,wali gali tare wali masjid colony peer jada MORADABAD
BEEJNA 244001 0 7078185596 7078185596 7078185596 NA@gmail.com
Home Appliances Washing Machine Semi Auto DSW-6520AQ
 SDSAWM6501DBTM900003 27/11/2021 In Warranty Normal Dry Service
Adjustment Comprehensive Warranty No power OK Water
Draining/Leakage Drain Below Defective Adjustment DRAIN BELOW REPLACE DONE
Nov 6 2022 5:26PM UpCountry FIROZ 1 Technical Phone Dealer
dryer problem Nov 6 2022 5:26PM==>DRAIN BELOW REPLACE DONE Nov 6
2022 5:26PM==>DRAIN BELOW REPLACE DONE 1.2451388888888 1.71 Web
Customer Jagdish 0
North UTTAR PRADESH Daenyx M.H. ELECTRONICS D22110248940 Customer
02/11/2022 04/11/2022 7:34 PM 05/11/2022 16:00 SOMPAL Mr Som
pal navabpura ghosi ka puliya moradabad MORADABAD BEEJNA 244001
0 7533901089 7533901089 7533901089 NA@gmail.com Consumer
Electronics LED TV DL-3221 NSM/HG DLHK3229S01AU042200369 11/10/2022 In
Warranty Normal Service Adjustment Comprehensive Warranty No Sound,
Picture OK OK Picture Quality Not Good Back Light Brightness issue
Back Lights Brightness Adjusted COLOUR ISSUE OK Nov 6 2022 5:31PM
UpCountry FIROZ 4 Technical Phone Dealer Nov 6 2022
5:31PM==>COLOUR ISSUE OK Nov 6 2022 5:31PM==>COLOUR ISSUE OK
4.1062500000000 4.71 Web Customer Jagdish 0
North UTTAR PRADESH Daenyx M.H. ELECTRONICS D22110349047 Customer
03/11/2022 04/11/2022 7:32 PM 05/11/2022 17:10 AZEEM Mr azeem jii
rehmat nagar karula moradabad 244001 MORADABAD BHAISIAN 244001
0 9917131503 9917131503 9917131503 NA@gmail.com Home Appliances
Washing Machine Semi Auto (Home Appliances) DSW-86TGPS
SDSWM90FTLPRGMA00125 04/11/2021 In Warranty Normal Service
Adjustment Comprehensive Warranty No power OK Water
Draining/Leakage Drain Selector Problem Adjustment DRAIN BELOW REPLACE DONE
Nov 6 2022 5:30PM UpCountry FIROZ 3 Technical Phone Dealer
dead Nov 6 2022 5:30PM==>DRAIN BELOW REPLACE DONE Nov 6 2022
5:30PM==>DRAIN BELOW REPLACE DONE 3.2548611111111 3.71 Web
Customer Jagdish 0
North UTTAR PRADESH Daenyx M.H. ELECTRONICS D22110349130 Customer
03/11/2022 04/11/2022 7:27 PM 05/11/2022 14:00 VIVEK Mr vivek kumar
mohalla- patpat sarai kacheri road moradabad MORADABAD BEEJNA
244001 0 8273743363 9012056152 9012056152 NA@gmail.com Home
Appliances Washing Machine Semi Auto (Home Appliances) DSW-85FTLB
SDSW85TGBLC2TNA00112 22/10/2022 In Warranty Normal Service Part
Replaced Comprehensive Warranty Wash Problem OK Wash Problem
Wash Timer Defective Part Replaced wash timer replace done Nov 6 2022
5:34PM UpCountry FIROZ 3 Technical Phone Dealer dead Nov 6
2022 5:35PM==>wash timer replace done Nov 6 2022 5:35PM==>wash timer
replace done 3.1347222222222 3.71 Web Customer Jagdish
0 21010345 WASH TIMER 35 MIN FLAT EAR (3P) (F-ERP) (21300022)
North UTTAR PRADESH Daenyx M.H. ELECTRONICS D22110449237 Customer
04/11/2022 04/11/2022 1:42 PM 04/11/2022 16:00 RIYAZUL Mr rijun
ushen thana mana kher ala pur bhikan pur sambhal up SAMBHAL
AZAMNAGAR CHOPRA 244301 0 9756397930 9756397930 9756397930
NA@gmail.com Home Appliances Washing Machine Semi Auto DSW-70BR
SHGWS70BRTRN500480 24/10/2022 In Warranty Normal Service
Adjustment Comprehensive Warranty Wash Problem OK Wash Problem
V Belt Problem Adjustment BELT REPLACE DONE Nov 6 2022 5:27PM
UpCountry FIROZ 2 Technical Phone Dealer Nov 6 2022
5:28PM==>BELT REPLACE DONE Nov 6 2022 5:28PM==>BELT REPLACE DONE
2.2743055555555 2.71 Web Customer Jagdish 0
North UTTAR PRADESH Daenyx ADITI ENTERPRISES D22110148786
Customer 01/11/2022 01/11/2022 8:57 PM 01/11/2022 21:00 CUST. Mr
sajed ji saharanpur up jilla majid SAHARANPUR BEHAT 247121
0 8006066326 8006066326 8006066326 NA@gmail.com Home Appliances
Washing Machine Semi Auto DSW-75AQ SDSAWM7501AQOL200105 03/08/2020
Out Warranty Normal Service Part Replaced Non Comprehensive
Warranty No power OK Accessory Missing/Damaged Accessory
Missing/Damaged Part Replaced DRAIN ASSY TO BE CHANGE Nov 6 2022 5:51PM
UpCountry Mohd Alim 5 Technical Phone Dealer Nov 1
2022 9:10PM==>DRAIN ASSY TO BE CHANGE,Nov 6 2022 5:51PM==>DRAIN ASSY TO BE
CHANGE Nov 1 2022 9:10PM==>DRAIN ASSY TO BE CHANGE, WM OW & BILL NOT
AVAILABLE. , Nov 6 2022 5:51PM==>Drain assy change & wm o.k & wm IW & Spare on
cost 800/- Rs 5.0041666666666 5.71 Web Customer Jagdish
0 01010073 DRAIN ASSY(7.5 KG MATRIX)
North UTTARAKHAND Daenyx Sabri Craft D22110549419 Customer
05/11/2022 05/11/2022 12:34 PM 06/11/2022 9:40 mohd Mr mohd azam
gram mohit pur bhagwan post sirchandi ,tehsil bhagwanpur HARIDWAR
BHAGWANPUR 247661 0 7248733922 7248733922 7248733922 NA@gmail.com
Home Appliances Washing Machine Semi Auto (Home Appliances) DSW-86TGPS
90FTLPRGN300217 02/07/2022 In Warranty Normal Service Adjustment
Comprehensive Warranty Accessory Missing/Damaged OK Water
Draining/Leakage Drain Valve Problem Adjustment Drain wall clean adjustment
set ok, air filter missing customer not permit allowed not bill allowed Nov 6
2022 5:34PM UpCountry Suhail 1 Technical Phone Dealer
Nov 6 2022 5:34PM==>Drain wall clean adjustment set ok, air filter missing
customer not permit allowed not bill allowed Nov 6 2022 5:34PM==>Drain wall
clean adjustment set ok, air filter missing customer not permit allowed not bill
allowed 1.2569444444444 1.71 Web Customer Jagdish 0
North UTTAR PRADESH Daenyx ABHI SOLUTION D22102147282 Customer
21/10/2022 25/10/2022 12:05 PM 25/10/2022 14:10 CUSTOMER Mr Pankaj
Singh Village- Bangarua post office- pratapur tehsil-bhatparani DEORIA
BANKUL 274703 0 9956429380 9115047676 9115047676 NA@gmail.com
Home Appliances Washing Machine Semi Auto DSW-85FTLRB
SDSAWM8502RBGLC00140 16/06/2022 In Warranty Urgent Service Part
Replaced Comprehensive Warranty No power OK Wash Problem Gear
Assy Defective Part Replaced GEARBOX PENDING Nov 6 2022 6:17PM
UpCountry NIRAJ PRAJAPTI 16 Technical Phone Dealer dead
Oct 25 2022 12:19PM==>GEARBOX PENDING,Nov 6 2022 6:17PM==>GEARBOX PENDING
Oct 25 2022 12:19PM==>GEARBOX PENDING , Nov 6 2022 6:17PM==>GEARBOX CHANGE SET
OK 16.1659722222222 16.75 Web Customer Jagdish 0
21010257 GEAR BOX D04 (F-ERP) (21180005)
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